Alienware AW3821DW User guide

Brand: Alienware

Model: AW3821DW

Category: TVs & monitors

Type: User guide

Alienware AW3821DW Monitor

User’s Guide

Model: AW3821DW

Regulatory model: AW3821DWb

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make

better use of your computer.

CAUTION: A CAUTION indicates potential damage to hardware or loss

of data if instructions are not followed.

WARNING: A WARNING indicates a potential for property damage,

personal injury, or death.

trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective

owners.

2021 - 03

Rev. A02

Contents

Safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

About your monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Product features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Identifying parts and controls . . . . . . . . . . . . . . . . . . . . . . . . . 10

Front view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Top view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Back view. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Rear and bottom view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Monitor specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Resolution specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Supported video modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Preset display modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Physical characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Environmental characteristics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Pin assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Plug and Play capability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Universal Serial Bus (USB) interface . . . . . . . . . . . . . . . . . . .25

USB 3.2 Gen1 (5 Gbps) upstream connector. . . . . . . . . . . . . . . . . . . 25

USB 3.2 Gen1 (5 Gbps) downstream connector . . . . . . . . . . . . . . . . 26

USB ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

LCD monitor quality and pixel policy. . . . . . . . . . . . . . . . . . .27

Ergonomics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Handling and moving your display . . . . . . . . . . . . . . . . . . . . .29

Maintenance guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Cleaning your monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Setting up the monitor. . . . . . . . . . . . . . . . . . . . . . . . . . 31

Attaching the stand. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Connecting the computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Removing the monitor stand . . . . . . . . . . . . . . . . . . . . . . . . . 36

VESA wall mounting (optional). . . . . . . . . . . . . . . . . . . . . . . 38

Operating the monitor. . . . . . . . . . . . . . . . . . . . . . . . . . 39

Power on the monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Using the joystick control. . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Using the rear-panel controls . . . . . . . . . . . . . . . . . . . . . . . . 40

Using the On-Screen Display (OSD) menu . . . . . . . . . . . . . .41

Accessing the menu system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

OSD warning message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Setting the maximum resolution . . . . . . . . . . . . . . . . . . . . . . 54

Using the tilt, swivel, and vertical extension . . . . . . . . . . . . 55

Tilt and swivel extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Vertical extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Using AlienFX application. . . . . . . . . . . . . . . . . . . . . . .56

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Installing AWCC through Windows update . . . . . . . . . . . . 56

Installing AWCC from the Dell Support website . . . . . . . . 56

Navigating the AlienFX window . . . . . . . . . . . . . . . . . . . . . . 57

Creating a theme . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Setting lighting effects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Self-test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Built-in diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Common problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Product specific problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Universal Serial Bus (USB) specific problems . . . . . . . . . . . 70

Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

FCC notices (U.S. only) and other regulatory

information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Contact Dell. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

EU product database for energy label and product

information sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

6 | Safety instructions

Safety instructions

CAUTION: Use of controls, adjustments, or procedures other than those

specified in this documentation may result in exposure to shock, electrical

hazards, and/or mechanical hazards.

• Place the monitor on a solid surface and handle it carefully. The screen is

fragile and can be damaged if dropped or hit sharply.

• Always be sure that your monitor is electrically rated to operate with the

AC power available in your location.

• Keep the monitor in room temperature. Excessive cold or hot conditions

can have an adverse effect on the liquid crystal of the display.

• Do not subject the monitor to severe vibration or high impact conditions.

For example, do not place the monitor inside a car trunk.

• Unplug the monitor when it is going to be left unused for an extended

period of time.

• To avoid electric shock, do not attempt to remove any cover or touch the

inside of the monitor.

About your monitor | 7

About your monitor

Package contents

Your monitor ships with the components shown below. If any component is

missing, contact Dell technical support. For more information see Contact Dell.

NOTE: Some components may be optional and may not ship with your

monitor. Some features or media may not be available in certain countries.

Component image Component description

Display

Stand riser

Stand base

I/O cover

8 | About your monitor

Power cable (varies by

country)

DisplayPort to DisplayPort

cable (1.8 meters)

Mini-DisplayPort to

DisplayPort cable (1.8

meters)

HDMI cable (1.8 meters)

USB 3.2 Gen1 (5 Gbps)

upstream cable (enables

the USB ports on the

monitor, 1.8 meters)

•Quick Setup Guide

• Safety, Environmental,

and Regulatory

Information

• Alienware Welcome

About your monitor | 9

Product features

The Alienware AW3821DW monitor has an active matrix, Thin-Film Transistor

(TFT), Liquid Crystal Display (LCD) and LED backlight. The monitor features

include:

• 95.29 cm (37.52 inch) viewable area (measured diagonally). Resolution:

Up to 3840 x 1600 through DisplayPort and HDMI, with full-screen

support or lower resolutions, supporting a high refresh rate of 144 Hz.

• NVIDIA® G-SYNC® ULTIMATE monitor with a rapid response time of 1 ms

gray to gray in Extreme mode*.

• Color gamut of 130.6% sRGB and DCI P3 95%.

• Tilt, swivel, and height adjustment capabilities.

• Removable stand and Video Electronics Standards Association (VESA™)

100 mm mounting holes for flexible mounting solutions.

• Digital connectivity via 1 DisplayPort and 2 HDMI ports.

• Equipped with 1 SuperSpeed USB 5 Gbps (USB 3.2 Gen1) Type B

upstream port, 1 SuperSpeed USB 5 Gbps (USB 3.2 Gen1) Type-A

downstream charging port, and 3 SuperSpeed USB 5 Gbps (USB 3.2

Gen1) Type-A downstream ports.

• Plug and play capability if supported by your system.

• On-Screen Display (OSD) adjustments for ease of setup and screen

optimization.

• AW3821DW offers a couple of preset modes, including FPS (First-Person

Shooter), MOBA/RTS (Real-Time Strategy), RPG (Role-Playing Game),

SPORTS (Racing) and three customizable game modes for user's own

preference. In addition, key enhanced gaming features such as Timer,

Frame Rate, and Display Alignment are provided to help improve gamer's

performance and provide best-in game advantage.

• < 0.3 W in Standby Mode.

• VESA DisplayHDR™ 600.

• Optimize eye comfort with a flicker-free screen.

WARNING: The possible long-term effects of blue light emission from

the monitor may cause damage to the eyes, including eye fatigue, digital

eye strain, and so on. ComfortView feature is designed to reduce the

amount of blue light emitted from the monitor to optimize eye comfort.

*The 1 ms gray-to-gray mode is achievable in the Extreme mode to reduce

visible motion blur and increased image responsiveness. However, this may

introduce some slight and noticeable visual artifacts into the image. As every

system setup and every gamer's needs are different, Alienware recommends that

10 | About your monitor

users experiment with the different modes to find the setting that is right for

em.

Identifying parts and controls

Front view

Label Description Use

1 Cable-management slot (on the

front side o

f the stand)

To organize the cables neatly.

2 Power On/Off button (with LED

indi

cator)

To turn the monitor on or off.

Solid blue light indicates that the

monitor is

turned on and

functioning normally. Blinking white

light indicates that the monitor is in

Standby Mode.

About your monitor | 11

Top view

Label Description Use

1 Ambient light sensor Detects ambient light and adjusts

he brightness of the display

accordingly. For more information,

see Ambient Light Sensor.

Back view

Back view without monitor stand

Back view with monitor stand

Label Description Use

1 Joystick Use it to control the OSD menu.

2 Function buttons For more information, see Operating

the monitor.

3 Barcode, serial number, and

Ser

vice Tag label

Refer to this label if you need to

contact Dell for technical support. The

Service Tag is a unique alphanumeric

identifier that enables Dell service

technicians to identify the hardware

components in your monitor and

access warranty information.

4 Cable-management clips (2) To organize the cables neatly.

5 Stand release button Releases the stand from the monitor.

6 VESA mounting holes (100 mm

100 mm - behind VESA

Cover)

Wall mount monitor using VESA-

compatible wall mount kit (100 mm x

100 mm).

7 Regulatory label Lists the regulatory approvals.

8 Lighting dock connector When the stand riser is attached to the

onitor, the dock supplies power to

the light on the stand.

9 Cable-management slot (at the

ck of the stand)

To organize cables by routing them

through this slot.

10 I/O cover Protects the I/O ports.

12 | About your monitor

About your monitor | 13

Rear and bottom view

Rear and bottom view without monitor stand

Label Description Use

1 Power connector Connect the power cable (shipped with your

moni

tor).

2 HDMI port (HDMI 1) Connect your computer with the HDMI

able (one HDMI cable is shipped with your

monitor).

3 HDMI port (HDMI 2) Connect your computer with the HDMI

able (one HDMI cable is shipped with your

monitor).

4 DisplayPort • Connect your computer

with DisplayPort-

DisplayPort cable (shipped with your

monitor)

• Connect your computer with mini-

Displa

yPort-DisplayPort cable (shipped

with your monitor)

14 | About your monitor

5 Downlights When the monitor set up is complete, tap the

touch sensor

at the bottom of the display to

turn the downlights on or off.

NOTE: The factory setting is on, so the downlights are active if the

power cable is connected. To change the default settings, see

AlienFX Lighting.

NOTE: When

the Spectrum function is On, the downlights are

turned off.

Monitor State

Downlights Status

When Spectrum is Off

When Spectrum is On

On Enabled Disabled

No Signal Enabled Disabled

Standby Enabled Disabled

6 SuperSpeed USB 5

Gbps (USB 3.2 Gen1)

Type-A downstream

port with Power

Charging

Connect to charge your USB device.

About your monitor | 15

*To avoid signal interference, when a wireless USB device has been connected

to a USB downstream port, it is not recommended to connect any other USB

devices to the adjacent port.

7 Headphone port Connect the headphone or speakers.

CAUTION: Increasing the audio output

beyond 50% on the volume control or

equalizer may increase the output voltage

on the headphones thereby increasing the

sound pressure levels.

8, 10 SuperSpeed USB 5

Gbps (USB 3.2 Gen1)

Type-A downstream

port (3)

Connect your USB 3.2 Gen1 (5 Gbps)

device.*

NOTE: To use these ports, you must connect

the USB cable (shipped with your monitor)

to the USB-upstream port on the monitor

and to your computer.

9 SuperSpeed USB 5

Gbps (USB 3.2 Gen1)

Type-B upstream port

Connect the USB cable (shipped with your

monitor) to this port and your computer to

enable the USB ports on your monitor.

11 Line-out port Connect your speakers.

NOTE: This port does not support

headphones.

16 | About your monitor

Monitor specifications

Model AW3821DW

Screen type Active matrix - TFT LCD

Panel technology IPS

Aspect ratio 21:9

Viewable image

Diagonal

Width (active area)

Height (active area)

Total area

952.9 mm (37.52 in.)

879.7 mm (34.63 in.)

366.5 mm (14.43 in.)

307758.9 mm

(477.01 in

)

Pixel pitch 0.22908 mm x 0.22908 mm

Pixel per inch (PPI) 110.874

Viewing angle

Vertical

Horizontal

178° (typical)

Luminance output 450 cd/m² (typical)

600 cd/m² (HDR peak)

Contrast ratio 1000 to 1 (typical)

Faceplate coating Anti-glare with 3H hardness

Backlight LED edgelight system

Response time • 1 ms gray to gray in Extreme Mode*

• 2 ms gray to gray in Super Fast Mode

• 3 ms gray to gray in Fast Mode

*The 1 ms gray-to-gray mode is achievable in the

Extreme mode to reduce visible motion blur and

increased image responsiveness. However this may

introduce some slight and noticeable visual artifacts

into the image. As every system setup and every

gamer's needs are different, Alienware recommends

that users experiment with the different modes to

find the setting that is right for them.

Curvature 2300R (typical)

Color depth 1.07 billion colors

About your monitor | 17

Resolution specifications

Horizontal scan range • DisplayPort 1.4: 246 to 246 kHz (automatic)

• HDMI 2.0: 30 to 141 kHz (automatic)

Vertical scan range • DisplayPort 1.4: 1 to 144 Hz

(automatic)

• HDMI 2.0: 24 to 120 Hz (automatic)

Maximum preset resolution • DisplayPort: 3840 x 1600 @ 144 Hz

• HDMI: 3840 x 1600 @ 85 Hz

Color gamut 130.6% sRGB and DCI P3 95%

Built-in devices • SuperSpeed USB 5Gbps (USB 3.2 Gen1) hub

(with

1 USB 3.2 Gen1 (5 Gbps) upstream port)

• 4 x SuperSpeed USB 5Gbps (USB 3.2 Gen1)

downst

ream port (including 1 port which supports

power-charging)

Connectivity • 1 x DisplayPort version 1.4 (rear)

• 2 x HDMI port version 2.0 (rear)

• 1 x USB 3.2 Gen1 (5 Gbps) upstream port (rear)

• 4 x USB 3.2 Gen1 (5 Gbps) downstream ports

(bo

ttom: 2; rear: 2)

• 1 x headphone port (bottom)

• 1 x audio line-out port (rear)

Border width (edge of monitor to active area)

Top

Left/Right

Bottom

11.0 mm

10.3 mm/10.3 mm

21.9 mm

Adjustability

Height adjustable stand

Tilt

Swivel

0 mm to 130 mm

-5° to 21°

-20° to 20°

NOTE: Do not mount

or use this monitor in portrait (vertical) orientation or

inverse (180°) landscape mount as it may damage the monitor.

Model AW3821DW

18 | About your monitor

Supported video modes

Video display capabilities (HDMI

DisplayPort playback)

480p, 576p, 720p, 1080p, QHD

Preset display modes

HDMI display modes

Display mode Horizontal

frequency

(kH

Vertical

frequency

(Hz)

Pixel clock

(MHz)

Sync polarity

(Horizontal/

Vertical)

VESA, 640 x 480 31.47 60 25.175 -/-

VESA, 800 x 600 37.88 60 40 +/+

VESA, 1024 x 768 48.36 60 65 -/-

640 x 480p 31.48 60 25.18 -/-

720 x 480p 31.5 60 27.03 -/-

720 x 576p 31.25 50 27 -/-

1280 x 720p @ 50 Hz 37.5 50 74.25 +/+

1280 x 720p @ 60 Hz 45 60 74.25 +/+

1920 x 1080p @ 50 Hz 56.25 50 148.5 +/+

1920 x 1080p @ 60 Hz 67.5 60 148.5 +/+

1920 x 1080p @ 120 Hz 135 120 297 +/+

2560 x 1440 @ 60 Hz 89.43 60 243.25 +/-

2560 x 1440 @ 120 Hz 183 120 497.75 +/-

3840 x 1600 @ 30 Hz 49.2 30 196.65 +/-

3840 x 1600 @ 60 Hz 99.4 60 397.4 +/-

3840 x 1600 @ 85 Hz 141.6 85 566.25 +/-

Model AW3821DW

About your monitor | 19

DP display modes

Display mode Horizontal

frequency

Hz)

Vertical

frequency

(Hz)

Pixel clock

(MHz)

Sync polarity

(Horizontal/

Vertical)

VESA, 640 x 480 31.47 60 25.175 -/-

VESA, 800 x 600 37.88 60 40 -/-

VESA, 1024 x 768 48.36 60 65 -/-

3840 x 1600 @ 60 Hz 99.4 60 397.4 +/-

3840 x 1600 @ 85 Hz 141.6 85 566.25 +/-

3840 x 1600 @ 100 Hz 167.8 100 671 +/-

3840 x 1600@ 120 Hz 203.3 120 813 +/-

3840 x 1600 @ 144 Hz 246.8 144 987.25 +/-

NOTE: This monitor supports NVIDIA® G-SYNC® ULTIMATE. For

information about the graphic cards that support NVIDIA® G-SYNC®

ULTIMATE feature, see www.geforce.com.

NOTE: In order to get the full NVIDIA® G-SYNC® ULTIMATE

functionalities and experience, you must ensure that the monitor is

directly connected to the HDMI or DisplayPort with direct output from

Nvidia Graphics card on your PC.

20 | About your monitor

Electrical specifications

Video input signals HDMI 2.0/DisplayPort 1.4, 600 mV for each

differ

ential line, 100 Ω input impedance per differential

pair

AC input voltage/

frequency/cu

rrent

100 VAC to 240 VAC / 50 Hz or 60 Hz + 3 Hz / 1.8 A

(typical)

Inrush current • 120 V: 40 A (max.) at 0°C (cold start)

• 220 V: 80 A (max.) at 0°C (cold start)

Power consumption • 0.2 W (Off mode)

• 0.3 W (Standby Mode)

•43.5 W (On mode)

•125 W (Max.)

• 46.35 W (Pon)

• 144.04 kWh (TEC)

As defined in EU 2019/2021 and EU 2019/2013.

Max brightness and contrast setting with maximum power loading on all USB

ports.

Pon: Power consumption of On Mode measured with reference to Energy Star

test method.

TEC: Total energy consumption in kWh measured with reference to Energy

Star test method.

This document is informational only and reflects laboratory performance. Your

product may perform differently, depending on the software, components and

peripherals you ordered and shall have no obligation to update such

information.

Accordingly, the customer should not rely upon this information in making

decisions about electrical tolerances or otherwise. No warranty as to accuracy

or completeness is expressed or implied.

Model AW3821DW

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Alienware AW3821DW User guide

Brand: Alienware

Model: AW3821DW

Category: TVs & monitors

Type: User guide

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