Infortrend EonStor GS 1000 Gen2 Maintenance Manual

This guide provides the procedure of how to maintain EonStor

GS/GSe/GSe Pro/GSa and GSc family storage. The file sharing/storage

provisioning, networking, management, system expansion and

troubleshooting will be step-by-step introduced.

Version: 1.00

Updated: May 2020

EonStor GS Maintenance Guide

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Installation Guide

Contents

Contents ...................................................................................................................................................... 2

Summary ..................................................................................................................................................... 5

Audience ..................................................................................................................................................... 6

0. Prologue ............................................................................................................................................... 7

1. System Maintenance ........................................................................................................................... 8

1-1. Firmware Update ......................................................................................................................... 10

1-2. Hardware Components LED Status ............................................................................................. 11

1-2.1 Front Panel LED ......................................................................................................................... 12

1-2.2 Power Supply Unit (PSU) LED.................................................................................................... 22

1-2.3 Controller Panel LED .................................................................................................................. 25

1-2.4 Host Interface LED ..................................................................................................................... 27

1-2.5 Drive Tray LED ........................................................................................................................... 34

1-3. General GS Status Checking ...................................................................................................... 35

1-3.1 Device information ...................................................................................................................... 35

1-3.2 Summary of the volumes, Shared folders, Users and Cloud storage .......................................... 36

1-3.3 Event log .................................................................................................................................... 37

1-3.4 How to export diagnostic logs ..................................................................................................... 39

1-4. Individual Drive Status Checking ................................................................................................. 40

1-4.1 How to clear a reserved space of a “Used” or “Formatted” Drive ................................................ 42

1-4.2 How to rebuild a drive ................................................................................................................. 45

1-5. Individual Pool Status Checking .................................................................................................. 47

1-6. Individual Volume Status Checking ............................................................................................. 48

1-7. Network Status Checking ............................................................................................................ 49

1-7.1 File-level Channel: ...................................................................................................................... 49

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1-7.2 Block-level Channel: ................................................................................................................... 54

1-7.3 Management Network:................................................................................................................ 55

1-8. Faulty Hardware Component Replacement ................................................................................. 57

1-8.1 How to replace Drives................................................................................................................. 58

1-8.2 How to replace CBM ................................................................................................................... 65

1-8.3 How to replace a Controller ........................................................................................................ 66

1-8.4 How to replace a Memory Module (DIMM).................................................................................. 73

1-8.5 How to replace a Host Board ...................................................................................................... 74

1-8.6 How to replace a PSU and a cooling module (FAN) ................................................................... 76

2. Operation ........................................................................................................................................... 91

2-1. Network ....................................................................................................................................... 92

2-1.1 Management Network................................................................................................................. 93

2-1.2 Data Access Network ................................................................................................................. 94

2-1.3 Trunk Group ............................................................................................................................... 96

2-1.4 SMB Multi-Channel ..................................................................................................................... 98

2-1.5 Jumbo Frame ............................................................................................................................. 99

2-2. Management ............................................................................................................................. 100

2-2.1 Drive ......................................................................................................................................... 101

2-2.2 Pool .......................................................................................................................................... 107

2-2.3 Volume ..................................................................................................................................... 113

2-2.4 Shared folder ............................................................................................................................ 123

2-2.5 User/ User Group ..................................................................................................................... 131

2-3. System Expansion .................................................................................................................... 143

2-3.1 Scale-up policy ......................................................................................................................... 144

2-3.2 Scale-up Step ........................................................................................................................... 144

2-4. Data Services ............................................................................................................................ 146

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2-4.1 Rsync ....................................................................................................................................... 148

2-4.2 Remote Replication .................................................................................................................. 151

2-4.3 Automated Storage Tiering ....................................................................................................... 153

2-4.4 Docker ...................................................................................................................................... 155

2-4.5 SSD cache ............................................................................................................................... 157

2-4.6 Snapshot .................................................................................................................................. 160

2-4.7 EonCloud Gateway ................................................................................................................... 162

Legal Disclaimer and Information ......................................................................................................... 163

Trademarks ........................................................................................................................................... 164

Contact Information ................................................................................................................................ 165

Website ................................................................................................................................................. 165

Customer Support ................................................................................................................................. 165

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Summary

For those who are going to use EonStor GS/GSe/GSe Pro/GSa and GSc after the installation process, this

guide can help you maintain the system with step-by-step tutorial. In this guide, we separate into several

chapters:

 System Maintenance with Firmware Update, Hardware components LED Status, General Cluster, Node,

Drive, Network, Pool Status Checking, and Faulty hardware component replacement.

 Operation with Network, Management, system expansion and other data services.

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Audience

This guide is intended for the Infortrend partners, customers, and employees who are going to use/manage

and maintain EonStor GS/GSe/GSe Pro/GSa and GSc.

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0. Prologue

Use this Guide if you have any questions on GS/GSe/GSe Pro/GSa/GSc/GSi.

System Maintenance

- Firmware upgrade procedure for enhancement, new features, and bug fix.

- If you see the abnormal LED status shown on GS hardware or events on EonOne, how to identify

the conditions and troubleshoot.

- Components maintenance including drive, pool, volume, and Expansion Enclosure, including

monitoring and troubleshooting guide.

- Hardware components replacement: Drives, PSU, FAN, controller, DIMM, Host Board, and CBM.

Operation

- The network setup procedure for File-level port, Block-level port, and Management Network. An

additional configuration like Trunk group, SMB multichannel, Frame size will be introduced here.

- Management procedure for volume, folder, users, and groups.

- Expansion policy and procedure for GS.

- Data features supported on GS.

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1. System Maintenance

In This Section

How to upgrade, monitoring and maintain the EonStor GS/GSe/GSe Pro/GSa/GSc storage system.

Contents

1-1. Firmware Update

Upgrade the storage system for new feature and bug fix.

1-2. Hardware Component LED Status

When storage front end LED, drive tray LED or EonOne event has abnormal status, check here for more

information

1-3. General GS Status Checking

Outline the process for using EonOne to monitor GS status and how to use Infortrend Service Guide to do

the troubleshooting

1-4. Individual Drive Status Checking

Outline the step for monitoring the drive status and how to maintain the drive based on different status.

1-5. Individual Pool Status Checking

Outline the step for monitoring the pool status and how to maintain the pool based on different status.

1-6. Individual Volume Staus Checking

Outline the step for monitoring the volume status and how to maintain the volume based on different status.

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1-7. Network Status Checking

Outline the step for checking the status for file level, block level host and management interface.

1-8. Faulty Hardware Components Replacement

Replace the hardware components for EonStor GS, including PSU and FAN, Controller, DIMM(Memory

Module), Host Board, CBM(Cache Backup module) and drives.

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Installation Guide

1-1. Firmware Update

1. Please go to Infortrend Official Website > Product Service, register your product and go to firmware

download page to download the new firmware.

2. When performing the firmware update, please go to EonOne’s Settings > Update & security >

Firmware update. Click Browse to upload the firmware file. It will take around 30 mins to finish the

update process.

IMPORTANT! Node by node update function is not supported, please stop all I/O operations before the

update!

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1-2. Hardware Components LED Status

In This Section

How to monitor the GS hardware components including enclosure, Power Supply Unit (PSU), cooling

module, controller, host interface, and drives. What actions you should take based on abnormal hardware

components status.

Contents

1-2.1 Front Panel LED

How to check the GS enclosure status by checking the combination of front panel LEDs, and the action flow

chart based on different abnormal LED combinations.

1-2.2 Power Supply Unit (PSU) LED

How to check the GS Power supply unit and cooling module status by checking the LED.

1-2.3 Controller Panel LED

How to check the GS controller panel status by checking the LED.

1-2.4 Host Interface LED

How to check the host interface status for management port, onboard and host board interfaces, and the

action you should take based on different abnormal host interface status.

1-2.5 Drive Tray LED

How to check the drive status by drive tray LED and how to replace the drive if the drive failed.

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1-2.1 Front Panel LED

The following table shows the status of GS front panel LED, the system works normally with , , , and

remaining green.

GS front panel LED

Number

LED Name

Service

Power

Cooling Module status

Temperature status

System fault

GSe Pro 100/200 series front panel LED

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Number

LED Name

System status

Fan

Temperature status

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For GS front panel LED

Please refer to the following six different abnormal LED status and troubleshooting instructions.

Abnormal LED status: 1

Troubleshooting Flow Chart

Abnormal LED status: 2

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Troubleshooting Flow Chart

Abnormal LED status: 3

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Troubleshooting Flow Chart

Abnormal LED status: 4

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Troubleshooting Flow Chart

Abnormal LED status: 5

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Troubleshooting Flow Chart

Abnormal LED status: 6

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Troubleshooting Flow Chart

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For GSe Pro 100/200 series front panel LED

Please refer to following about what to do when you see the LED lights are amber.

LED name

Color

Description

System

The system is ready.

The system is booting up or shutting down.

The device encounters critical errors. Please access to

the management GUI to check the relating events.

OFF

The system is off.

Fan

The system fan/s is/are running normally.

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Infortrend EonStor GS 1000 Gen2 Maintenance Manual

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