Netgear 597E User guide

AirCard® 597E ExpressCard

with

User Guide

2130917

Rev 2

AirCard® 597E ExpressCard - User Guide

2 2130917

Important Notice Duetothenatureofwirelesscommunications,transmission

andreceptionofdatacanneverbeguaranteed.Datamaybe

delayed,corrupted(i.e.,haveerrors)orbetotallylost.

Althoughsignificantdelaysorlossesofdataarerarewhen

wirelessdevicessuchastheSierraWirelessmodemareusedin

anormal

mannerwithawell‐constructednetwork,theSierra

Wirelessmodemshouldnotbeusedinsituationswherefailure

totransmitorreceivedatacouldresultindamageofanykind

totheuseroranyotherparty,includingbutnotlimitedto

personalinjury,death,orlossofproperty.Sierra

Wireless

acceptsnoresponsibilityfordamagesofanykindresulting

fromdelaysorerrorsindatatransmittedorreceivedusingthe

SierraWirelessmodem,orforfailureoftheSierraWireless

modemtotransmitorreceivesuchdata.

Safety and Hazards DonotoperatetheSierraWirelessmodem:

• Inareaswhereblastingisinprogress

• Whereexplosiveatmospheresmaybepresent

• Nearmedicalequipment

• Nearlifesupportequipment,orany equipmentthatmay

besusceptibletoanyformofradiointerference.Insuch

areas,theSierraWirelessmodemMUSTBEPOWE RE D

OFF.

TheSierraWirelessmodemcantransmitsignalsthat

couldinterferewiththisequipm ent.

DonotoperatetheSierraWirelessmodeminanyaircraft,

whethertheaircraftisonthegroundorinflight.Inaircraft,the

SierraWirelessmodemMUSTBEPOWEREDOFF.When

operating,theSierraWirelessmodemcantransmit

signalsthat

couldinterferewithvariousonboardsystems.

Note: Some airlines may permit the use of cellular phones while the

aircraft is on the ground and the door is open. The Sierra Wireless

modem may be used at this time.

Thedriveroroperatorofanyvehicleshouldnotoperatethe

SierraWirelessmodemwhileincontrolofavehicle.Doingso

willdetractfromthedriveroroperatorʹscontrolandoperation

ofthatvehicle.Insomestatesandprovinces,operatingsuch

communicationsdeviceswhileincontrolofavehicle

isan

offence.

Preface

Document 2130917. Rev 2 Mar.11 3

Limitation of

Liability

Theinformationinthismanualissubjecttochangewithout

noticeanddoesnotrepresentacommitmentonthepartof

SierraWireless.SIERRAWIRELESSANDITSAFFILIATES

SPECIFICALLYDISCLAIMLIABILIT YFORANYANDALL

DIRECT,INDIRECT,SPECIAL,GENERAL,INCIDENTAL,

CONSEQUENTIAL,PUNITIVEOREXEMPLARYDAMAGES

INCLUDING,BUTNOTLIMITEDTO,LOSS

OFPROFITSOR

REVENUEORANTICIPATEDPROFITSORREVENUE

ARISINGOUTOFTHEUSEORINABILITYTOUSEANY

SIERRAWIRELESSPRODUCT,EVENIFSIERRAWIRELESS

AND/ORITSAFFILIATESHASBEENADVISEDOFTHE

POSSIBILITYOFSUCHDAMAGESORTHEYARE

FORESEEABLEORFORCLAIMSBYANYTHIRDPARTY.

Notwithstandingthe

foregoing,innoeventshallSierra

Wirelessand/oritsaffiliatesaggregateliabilityarisingunderor

inconnectionwiththeSierraWirelessproduct,regardlessof

thenumberofevents,occurrences,orclaimsgivingriseto

liability,beinexcessofthepricepaidbythe purchaserforthe

SierraWirelessproduct.

Patents Thisproductmaycontaintechnologydevelopedbyorfor

SierraWirelessInc.

Thisproductincludestechnologylicensedfrom

QUALCOMM

3G.

ThisproductismanufacturedorsoldbySierraWirelessInc.or

itsaffiliatesunderoneormorepatentslicensedfromInter‐

DigitalGroup.

AirCard® 597E ExpressCard - User Guide

4 2130917

Trademarks AirCardand“HeartoftheWirelessMachine”areregistered

trademarksofSierraWireless.WatcherisatrademarkofSierra

Wireless,registeredintheEuropeanCommunity.

SierraWireless,theSierraWirelesslogo,andtheredwave

designaretrademarksofSierraWireless.

Windows

isaregisteredtrademarkofMicrosoftCorporation.

MacOSisatradem ark ofAppleInc.,registeredintheU.S.and

othercountries.

ExpressCardandPCCardaretrademarksofPCMCIA.

QUALCOMM

isaregisteredtrademarkofQUALCOMM

Incorporated.

InstallShield

isaregisteredtrademarkofMacrovisionCorpo‐

rationintheUnitedStatesofAmericaand/orothercountries.

Othertrademarksarethepropertyoftherespectiveowners.

Comments

Additional

information and

updates

Forup‐to‐dateproductdescriptions,documentation,appli‐

cationnotes,firmwareupgrades,troubleshootingtips,and

pressreleases,visit.

www.sierrawireless.com.

Sales Desk: Phone: 1-604-232-1488

Hours: 8:00

AM to 5:00 PM Pacific Time

E-mail: [email protected]

Post: Sierra Wireless

13811 Wireless Way

Richmond, BC

Canada V6V 3A4

Fax: 1-604-231-1109

Web: www.sierrawireless.com

Document 2130917. Rev 2 Mar.11 5

Table of Contents

Introducing the AirCard® 597E ExpressCard . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Feature summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Wireless ExpressCard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

CDMA 3G services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Additional AirCard ExpressCard features . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

System components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Your host computing device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

The AirCard 597E ExpressCard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

The AirCard ExpressCard drivers and enabling software . . . . . . . . . . . . 11

A CDMA service provider account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

The CDMA wireless network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

The AirCard 597E software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Account activation and configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

AirCard ExpressCard installation procedures. . . . . . . . . . . . . . . . . . . . . . . . . . 16

ExpressCard insertion and removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Inserting the AirCard ExpressCard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Removing the AirCard ExpressCard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Account configuration procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Activation Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Manual activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

AirCard® 597E ExpressCard - User Guide

6 2130917

Automated activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Care and Maintenance of Your AirCard ExpressCard . . . . . . . . . . . . . . . . . . .25

Watcher Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Starting and closing Watcher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Components of the Watcher window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Window controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Docking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Always On Top . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Interpreting icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Connection Status Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Call Status Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Indicator area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Minimized icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Using an external antenna. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

LED operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Radio frequency and electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . 36

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Important safety/compliance information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Information pertaining to OEM customers . . . . . . . . . . . . . . . . . . . . . . . . . 41

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Document 2130917. Rev 2 Mar.11 7

1: Introducing the AirCard® 597E

ExpressCard

Note: This document applies to you, only if your wireless card is the

AirCard 597E ExpressCard from Sierra Wireless. This document does

not apply, if you are using a wireless card that is built into your

computer.

• Welcome

• Feature summary

• Package contents

• System components Welcome

TheSierraWirelessAirCard 597EExpressCardisadual‐band

wirelessExpressCard/34moduleforcellularandPCS

networks.Itenhancesthefunctionalityofyourmobile

computingdevicebyadding2‐waymessagingandhigh‐speed

mobiledatainextendedareas,comparedtowirelesslocalarea

networks.

ThisExpressCardallowsyoutodo

thefollowing(subjectto

featureavailability),withoutusingawirelinephoneor

network:

• ConnecttotheInternet,VPNandcorporatenetworks

• Sendandreceivelargee‐mailmessages(onWindows

only)

• SendandreceiveSMSmessages

• Conductvideo‐conferencing

• Accessstreaming,real‐timemedia

• Playgamesonline

Note: You can view this guide online or print it to keep on hand. If

you're viewing it online, simply click a topic in the Table of Contents, or

a page number in the Index, or any page reference or section

reference. (Most text that is blue is a clickable link.) The PDF

automatically displays the appropriate page.

AirCard® 597E ExpressCard - User Guide

8 2130917

Feature summary

Note: For step-by-step instruc-

tions to access features of the

AirCard ExpressCard, consult

the online help available with

Watcher

(page 33).

TheAirCardExpressCardisdesignedtoprovideawiderange

ofcapabilitiesusingCDMAnetworktechnology.Implemen‐

tationofthesefeaturesdependsontheparticularservice

providerandaccountfeaturesyouhavechosen.

Somefeaturesdescribedinthismanualmaynotbesupported

byyourserviceproviderormaynotbe

availablewithyour

networkaccount.Fordetailsoftheservicesandaccounts

available,contactyourserviceprovider.

Wireless ExpressCard

Onceinstalledandconfigured,theAirCardExpressCardcan

connecttotheCDMAnetworkautomatically.Youjustinsert

theAirCardExpressCard,allowWatchertoautolaunchand

authenticateyouraccountonthenetwork,thenlaunchyour

Internetbrowser(whichyoucanalsoconfigureinWatcherto

launchautomatically)—you’reonline!

Alternatively,youcanmake

ahigh‐speeddataconnection

withoutrunningWatcher—simplybylaunchingwhatever

applicationyouwanttouse(suchasyourwebbrowseror

e‐mailapplication).Prerequisites:youmusthavepreviously

selected,inWatcher,“

Always-on”for thehigh‐speedconnection

and(subjecttofeature availability)“

Enable NIC for data

connections

”.

TheAirCardExpressCardalsoallowsyoutodialupamodem

(suchasacorporateserver).

CDMA 3G services

TheAirCardExpressCardoperatesoveratypeofwireless

networkcalledCDMA (CodeDivisionMultipleAccess).

CDMA 3Gtechnologyprovidesavarietyofconnectivity

features,dependingonyourserviceproviderandaccount:

• 1x‐EVDORev.AsupportsInternetconnectionswithdata

ratesupto3.1 Mbps(downlinkfromthenetwork)and

1.8 Mbps(uplink

tothenetwork).Averagedataratesare

450‐800 Kbps(downlinkfromthenetwork)and

300‐400 Kbps(uplinktothenetwork).Actualspeed

dependsonthenetworkconditions.

• 1x‐EVDORev.0supportsInternetconnectionswithdata

ratesupto2.4 Mbps(downlinkfromthenetwork)and

153 Kbps(uplinktothe

network).Averagedataratesare

400‐700 Kbps(downlinkfromthenetwork)and

Introducing the AirCard® 597E ExpressCard

Document 2130917. Rev 2 Mar.11 9

40‐80 Kbps(uplinktothenetwork).Actualspeeddepends

onthenetworkconditions.

• 1XsupportsInternetconnectionswithdataratesupto

153 Kbps.Actualspeeddependsonthenetworkcondi‐

tions.

Oncetheconnectionisestablished,youcanopenyourbrowser

andconnecttoanywebsitethatisaccessible

throughthe

Internet,oraccessotherInternetservices(suchase‐mail).

Theconnectionis“active”whendatatransmissionis

occurring.Ifdatatransmissionstopsforaperiodoftime

(determinedbythenetwork),theconnectionbecomes

“dormant”;seepage 31.

• Circuitswitched(dial‐up)data,usingtheearlierCDMA

‐95specification,supportsdataconnectionstoanydial‐

inserviceatratesupto14.4 Kbps.

• QNC (QuickNetConnect),providesasimplifiedwayto

dialintoanInternetconnection(usingcircuitswitched

data)where3G(1xEV‐DOor1X)high‐speedpacket

serviceisnotavailable.

• SMS (ShortMessageService),allows

youtosendand

receiveshorttextmessagesusingtheAirCard

ExpressCard.

Additional AirCard ExpressCard features

BeyondthefeaturesoftheCDMAnetwork,theAirCard

ExpressCardprovidesadditionalsoftwarefeatures:

• PINsecuritycodetoprotect yourAirCardExpres sCard

andaccountfromunauthorizeduse.

• AnActivationWizard(page 21)toassistwithconfiguring

yourCDMA account.

• SoundoptionstocustomizeringtonesforSMSmessages.

• ACallLogto

trackoutgoingcallsanddeterminethe

amountofdatatransferred.

AirCard® 597E ExpressCard - User Guide

10 2130917

Package contents

YourAirCardExp ressCardpackagecontainsthefollowing

components:

• AirCard 597EExpressCard

• QuickStartGuide

ToinstalltheAirCardExpressCarddri versandsoftware,you

donotneedaninstallationCD.YourAirCardExpressCard

usestheSierraWirelessTRU ‐Insta llfeature—thedriversand

softwareareinstalledwhenyouinserttheAirCard

ExpressCardintoyour

computer.

System components

YourAirCard 597EExpressCardisjustonepartofasystem

designedtoprovideyouwithawiderangeofcommunication

features.Everycomponentofthesystemisneededtoenable

thesecapabilities.

Your host computing device

YournotebookhoststheAirCardExpressCardhardwareand

runsthecommunicationsoftware:yourwebbrowserore‐mail

application,andWatcher—theAirCardExpressCardenabling

software.

Youmayalsohaveothersoftwareonyourcomputerthatcan

beusedwirelesslywiththeAirCardExpressCard,suchas:file

transferapplications(FTP),chator

instantmessaging,aVPN

(VirtualPrivateNetwork)client,clientsoftwareforacorporate

serverapplication.

The AirCard 597E ExpressCard

TheAirCardExpressCardprovidesyourcomputerwitha

connectiontotheCDMAwirelessnetwork.

TheAirCardExpressCardfitsintoastandardExpressCard/34

orExpressCard/54slotavailableonnewernotebookPCs.With

anoptionalExpressCard/34adapter(soldseparately),youcan

usetheAirCardExpressCardinaPCCardslot.

EveryCDMAnetworkoperates

ononeofthreeradio

frequencybands.Asadual‐bandproduct,theAirCard

ExpressCardoperatesontwoofthesebands (seepage 36),

providingawidecoveragearea.

Introducing the AirCard® 597E ExpressCard

Document 2130917. Rev 2 Mar.11 11

The AirCard ExpressCard drivers and

enabling software

TheAirCardExpressCarddriversandenablingsoftware

(Watcher)monitorand manage yourwirelessconnections.

YourAirCardExpressCardusestheSierraWireless

TRU‐Install™feature—thedriversandsoftwareareinstalled

whenyouinserttheAirCardExpressCardintoyourcomputer.

ThedevicedriversoftwareenablestheAirCardExpressCard

toworkwithyourcomputer’soperating

system.

UsingtheWatchersoftware,youcanmanagetheAirCard

ExpressCardandmonitoryourconnections.Forstep‐by‐step

instructionstoaccessfeaturesofWatcher,usetheapplication’s

onlinehelp.

A CDMA service provider account

CompaniesthatoperateCDMAnetworksandprovideaccess

tothesenetworksarecalledserviceproviders.Tousethe

AirCardExpressCard,youmusthaveanaccountwitha

CDMAserviceprovider.

Note: You can use the Lock

Code feature to prevent others

from using your account, should

your AirCard ExpressCard be

stolen. For information on this

feature, see the online help.

Eachserviceproviderhasitsownpricingoptions.Theremay

beflatrateaccounts,whichprovideyouamaximumnumber

ofminutesofnetworkusageforafixedmonthlyfee.There

maybeaccountsforwhichyouarechargedfornetworkusage

bytheminuteorbytheamountofdata

transmitted.

Youraccountmayincludeavarietyofotherservicessuchas

SMSmessaging.

EachAirCardExpressCardhasbeenprovisionedatthefactory

forusewithaparticularserviceprovider.Thissetsthe

AirCardExpressCardtouseparticularradiochannelsand

enablesservicesspecificforthatprovider.

Theprocessofsettingup

youraccountiscalledactivation.

Activationinvolvesactionbytheserviceproviderandconfigu‐

rationoftheAirCardExpressCard.

Theproceduretoconfigure(activate)yourAirCard

ExpressCardiscoveredin“Activation”onpage 21.

AirCard® 597E ExpressCard - User Guide

12 2130917

The CDMA wireless network

Note: More information about

CDMA networks is available on

the CDMA Development Group

web site,

www.cdg.org

Thisistheworldwideinfrastructureprovidingtheradio

coveragethatallowsyoutostayconnected.Madeupofradio

towersandavarietyofnetworkswitches,routers,andservers,

thenetworkisaninterconnectionofmanyserviceproviders.

Note: Most service providers

have coverage maps on their

web sites.

ThereareCDMAnetworksthatoperateinthefrequencybands

supportedbytheAirCardExpressCardthroughoutNorth

AmericaandpartsofLatinAmerica,Asia,andNewZealand.

However,eachserviceprovideroperatesanetworkthatcovers

alimitedgeographicalareawithintheoverallCDMAcoverage

area.

Note: The fee for service is

usually higher when you are

roaming (connecting to a

network other than the one

belonging to your service

provider).

Mostserviceprovidershave“roaming”agreementswithother

serviceproviders,sothattheycanofferserviceoutsideof the

coverageareaoftheirownnetworks.Forexample,assuming

youliveinVancouver(Canada),andtravelfrequentlyto

Seattle(UnitedStates),youcanobtainanaccountwitha

Vancouverserviceprovider

thathasaroamingagreementwith

aserviceproviderinSeattle.Youwouldthenhavelocalservice

inVancouver,androamingserviceinSeattle.

Document 2130917. Rev 2 Mar.11 13

2: Getting Started

• The AirCard 597E

software

• Account activation and

configuration

Beforeyoucan beginusingtheAirCardExpressCard,you

must:

1. InserttheAirCardExpressCard,toinstalltheenabling

softwareanddrivers.

2. ActivateanaccountandconfiguretheAirCard

ExpressCardtouseyouraccount(unlesstheAirCard

ExpressCardhasbeenpre‐activated).

Thissectionprovidesanoverviewofthisprocess.

The AirCard 597E software

TheAirCardExpressCardcomeswith thefollowingsoftware:

• WatcherapplicationthatyouusetomanagetheAirCard

ExpressCardandmonitoryourconnections

• Thedriversoftwarethatprovidestheinterfacebetween

theAirCardExpressCardandyourWindowsoperating

system

DetailedinstructionsforinstallingtheAirCardExpressCard

anditssoftwareareprovidedin

“Installation”onpage 15.

Account activation and

configuration

TousetheAirCardExpressCard,youmusthaveanaccount

withaCDMAserviceprovider.Theprocessofsettingupan

accountiscalledactivation.

IfyoupurchasedtheAirCardExpressCarddirectlyfroma

serviceprovider,youmayalreadyhaveanaccount;your

AirCardExpressCardmaybepre‐activated.

Otherwise,run

WatcherandtheActivationWizard,which

guidesyouthroughtheactivationandconfigurationprocess.

(Dependingonyourconfiguration,WatcherandtheActivation

Wizardmaystartautomatically.)

AirCard® 597E ExpressCard - User Guide

14 2130917

ConfiguringtheAirCardExpressCardinvolvessettingthe

phonenumberassignedbyyourserviceproviderandmay

involveenteringothernetworkparametersandsettingssuch

asausernameandpasswordtoaccessservices.

Yourserviceproviderneedstoknow:

• Thebillinginformationtousetocollectpaymentforyour

networkusage.

•

TheESN (ElectronicSerialNumber)orMEID(Mobile

EquipmentIdentifier)assignedtoyourAirCard

ExpressCardduringthemanufacturingprocess.(TheESN

orMEIDisprintedonalabelontheAirCardExpressCard

andcanbedisplayedinWatcher.)Thisnumberisusedto

helpauthenticateyouraccountwhenyouconnectfor

service.

Yourequirefromyourserviceprovider:

• Anactivationcodethatgivesyouaccesstoconfigurethe

account.

• AphonenumberforyourAirCardExpressCard.

• Additionalinformationspecifictoyourserviceprovider

suchas:

· AuserID(username)andpasswordtoauthenticateyour

networkconnection.

· ASID(SystemIDentifier)thatidentifies

yourhome

networkareaandisusedtogetherwithyourphone

numbertodetermineifyouare“home”or“roaming”.

Document 2130917. Rev 2 Mar.11 15

3: Installation

• System requirements

•Installation

• Inserting the AirCard

ExpressCard

• Removing the AirCard

ExpressCard

Thischapterguidesyouthroughthestepsnecessarytoinstall

theAirCardExpressCardonanotebookcomputer.

Thebasicstepsare:

1. InserttheAirCardExpressCardintotheExpressCard

slot (page 18)toinstalltheAirCardExpressCarddrivers

andWatchersoftware.

2. IftheAirCardExpressCardhasnotbeenpre‐activated,use

theActivation

WizardtoconfiguretheAirCard

ExpressCard(asdescribedin“Activation”onpage 21).

Beforeyoubegin theinstallationprocess,ensureyourPCis

runningasupportedoperatingsystemandmeetsthe

hardwarerequirementsdescribedinthenextsection.

System requirements

TheAirCardExpressCardissupportedonnotebookPCs

running:

• WindowsVista

• Windows XP(HomeandProfessionalversions)with

ServicePack 2

• Windows2000withServicePack4androll‐up1

• MacOSX(supportedthroughthe WatcherLitesoftware—

installedwhenyouinserttheAirCardExpressCardinto

yourMac).Fordetailedinstructions,

downloadtheQuick

StartGuidefromtheSupportsectionof

www.sierrawireless.com).

Installation

16 2130917

ToinstalltheAirCardExpressCard,yourequirethesesystem

resources:

AirCard ExpressCard

installation procedures

Note: Users of Windows Vista and Windows 2000 must be logged in

with administrative privileges to install the AirCard ExpressCard

software. Users of Windows XP may require administrative privileges,

depending on the Windows XP installation.

ToinstallWatcherandtheAirCardExpressCarddrivers:

Note: Do not forcefully insert the

AirCard ExpressCard. This may

damage the connector pins.

1. InserttheAirCardExpressCardintoyourExpressCard

slot (describedin“InsertingtheAirCardExpressCard”on

page 18).(IfyourcomputerdoesnothaveanExpressCard

slot,theninserttheAirCardExpressCardintothe

ExpressCard/34adapter[soldseparately],andinsertthe

AirCardExpressCardintothePCCardslot.)

2. Ifyou’ rerunningWindowsVista,

intheAutoPlaywindow

click

Sierra Wireless Watcher Installation.

TheSoftwareInstallationWizardshouldstartautomati‐

cally.

3. Intheinstallationwindow,click

Next.

4. Ifthe

Open With...windowappears,canceltheinstallation

(yourcomputerismissing somefilesrequiredforthe

installation).Searchfor

Instmsiw.exe(ifyou’rerunning

Windows2000)amongthedownloadsat

www.microsoft.com.Installthefileonyourcomputer,

removetheAirCardExpressCardfromyourcomputer,

thenreruntheAirCardExpressCardinstallation.

Table 3-1: System resource requirements

ExpressCard slots One ExpressCard/34 or ExpressCard/54

slot; alternatively, a Type II PC Card slot

and an ExpressCard/34 adapter (sold

separately).

I/O resources 1 IRQ, 40 bytes I/O space

Memory 32 MB

Disk space 32 MB

Installation

Document 2130917. Rev 2 Mar.11 17

5. IftheIkernel Application Errorwindowappears:

a)Canceltheinstallation.

b)Downloadthefile:

http://support.installshield.com/kb/files/Q108312/

ikernelupdate.exe.

c)Installthefileonyourcomputer,removetheAirCard

ExpressCardfromyourcomputer,thenreruntheAirCard

ExpressCardinstallation.

6. Usethe

NextandBackbuttonstonavigatethroughthe

wizardnotingthefollowing:

· Toproceedwiththeinstallation,youmustclick

I accept

the terms in the license agreement

toindicateyouraccep‐

tanceofthetermsoftheli censeagreement.

· Usethedefaultsettingsforthe

Destination Folderunless

youhavespecialrequirementsandanadvancedunder‐

standingofPCconfiguration.(TheDestinationFolder

dictateswherethesoftwareisinstalled.)

WindowsdetectstheAirCardExpressCardandinstallsthe

driversforit.Thismaytakeafewminutes.Oncecom‐

pleted,thesystemtraymaydisplaythemessage“Your

devices

arereadytouse“or“Yournewhardwareis

installedandreadytouse”:

7. Whenyouarenotifiedthattheinstallationiscomplete,

click

Finish.

8. IfWatcherhasnotstartedautomatically,startit:double‐

clicktheWatchericononyourdesktop.

ProceedtoconfiguretheAirCardExpressCardtouseyour

account(ifitwasnotpre‐activated).See“Activation”on

page 21.

Installation

18 2130917

ExpressCard insertion and

removal

Inserting the AirCard ExpressCard

ToinserttheAirCardExpressCardintoa notebook:

1. Withthepicturelabelfacingup,inserttheAirCard

ExpressCardintotheslot.

WhenyouinserttheAirCardExpressCard,thefollowing

shouldoccur:

• Ifsoundeffectsare enabled,thePCbeeps.

• TheSafelyRemoveHardwareiconappearsinthesystem

tray,ifitisnotalreadydisplayedforanothercard,(and

unlessthefeaturehasbeendisabled).

• Watcherlaunches(unlesstheautolaunchfeaturehasbeen

disabled).

TheAirCardExpressCardispoweredassoonasyouinsertit.

Removing the AirCard ExpressCard

ToremovetheAirCardExpressCard:

1. CloseWatcherifitisopen.

2. ClicktheSafelyRemoveHardwareiconinthesystemtray

todisplaytheoptiontostopthecard.

3. Clicktheentryfor“

NEC PCI to USB Open Host Controller”

or“

Standard Enhanced PCI to USB Host Controller“.

4. Ifadialogboxappearsnotifyingyouthatitissafeto

removethecard,click

OK.

Correct Incorrect

Windows Vista Windows XP Windows 2000

Installation

Document 2130917. Rev 2 Mar.11 19

5. UsetheejectortoremovetheAirCardExpressCardfrom

theslot.Pullthecardoutoftheslotbygrippingbothsides

ofthecardandpullingthecardstraightout.

Correct Incorrect

Installation

20 2130917

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