GE GNWH38S Installation guide

49-50203-3 (12-12 GE)

GEAppliances.com

GENERAL ELECTRIC COMPANY, Appliance Park, Louisville, KY 40225

REQUIRED TOOLS AND ACCESSORIES

FOR INSTALLATION

 2 Adjustable wrenches

 Pipe cutter

 Ruler or tape measure

 Cordless drill

 File

 Emery paper

 Screwdriver

 Additional installation parts may be required:

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Optional accessories are available (Visa, MasterCard or Discover cards

accepted) by visiting our Website at GEAppliances.com or from Parts

and Accessories, call 800.626.2002 (U.S.) or 800.663.6060 (Canada).

CONTENTS INCLUDED WITH PRODUCT

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 Product literature

 Canister wrench

 Timer and batteries

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 4 Hex-head screws and 4 Hex washer-head screws

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SAFETY PRECAUTIONS

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WARNING: Do not use with water that is

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 Check with your local public works department for plumbing

codes. You must follow their guides as you install the Heavy-

Duty Water Filtration System.

 Use the Heavy-Duty Water Filtration System on a potable, safe-

to-drink, home COLD water supply only. The filter cartridge will

not purify water or make unsafe water safe to drink.

 Protect the Heavy-Duty Water Filtration System and piping

from freezing. Water freezing in the system will damage it.

 Your Heavy-Duty Water Filtration System will withstand up to

125 psi water pressure. If your house water supply pressure is

higher than 80 psi during the day (it may reach higher levels

at night), install a pressure-reducing valve before the system is

installed.

 Do not install on HOT WATER7KHWHPSHUDWXUHRIWKHZDWHU

supply to the Heavy-Duty Water Filtration System must be

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PROPER INSTALLATION

This Heavy-Duty Water Filtration System must be properly installed and located in accordance with the Installation

Instructions before it is used.

GNWH38S is

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Installation Instructions Heavy-Duty Water Filtration System

GNWH38S

Filter Cartridge Replacement

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Installation Overview

NOTE: Be sure to allow a minimum space

of 1

ø2”–2” under the filter for removing the

sump to change the cartridge.

Turn canister

wrench

clockwise to

remove

Canister

STEP-BY-STEP INSTALLATION INSTRUCTIONS

Turn

clockwise

to remove

canister

Turn

counterclockwise

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Red pressure-

release button

Filter

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Filter canister

Head

Remote timer

Recommended

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Recommended

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Ferrule

Hex nut

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Ferrule

Hex nut

ø2s–2s

Typical installation

0RXQWLQJ

bracket

CARTRIDGE SPECIFICATIONS

Performance Data

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Test Conditions

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months

Testing was performed under standard laboratory conditions; actual performance may

vary.

Influent Challenge Reduction Average

Substance Concentration Requirements Reduction

Standard 42

&KORULQH PJ/ r 10% t 50% 80%

FXHTC Cartridge

STEP-BY-STEP INSTALLATION INSTRUCTIONS (cont.)

Select Location

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It is recommended that a shut-off valve be placed on both sides of the filter.

It is recommended that a mounting bracket be used.

Installing the Unit

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Final Check

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Cut Water Line

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DWHDFKHQGEHIRUHFOHDQLQJZLWKHPHU\SDSHU

 $WWDFKEURQ]HFODPSVWRSLSH7LJKWHQVFUHZV

 $WWDFKZLUHWRFODPSVDVVKRZQ7LJKWHQVFUHZV

Clamp

Ground wire

Install Mounting Bracket and Fittings

,QVWUXFWLRQVDUHIRULQVWDOOLQJILWWLQJVRQWRFRSSHUSOXPELQJ,IWKHXQLWLVWR

EHLQVWDOOHGRQDQ\RWKHUW\SHRIWXELQJSODVWLF39&JDOYDQL]HGFRQVXOWD

TXDOLILHGSOXPEHUIRUDGGLWLRQDOKDUGZDUH

 $WWDFKKHDY\GXW\PRXQWLQJEUDFNHWWRKHDGDVVHPEO\

ZLWKIRXUKH[KHDGVFUHZVDVVKRZQLQLOOXVWUDWLRQ

 7KHEUDFNHWFDQEHXVHGDVDWHPSODWHIRUPDUNLQJWKH

ORFDWLRQRIWKHPRXQWLQJVFUHZV

 $SSO\RUZUDSVRI7HIORQWDSHLQDFORFNZLVHGLUHFWLRQ

WRWKHSLSHWKUHDGVRIHDFKILWWLQJDO NOT use joint

FRPSRXQGRQDQ\SDUWVFRQQHFWLQJWRILOWHUKRXVLQJ

 $VVHPEOHILWWLQJWRWKHLQOHWDQGRXWOHWRIWKHKHDG

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FURVVWKUHDG8VHDQDGMXVWDEOHZUHQFKWRWLJKWHQ

ILWWLQJV'212729(57,*+7(1$ERXW²WKUHDGV

VKRXOGUHPDLQYLVLEOH

 8VHIRXUKH[ZDVKHUKHDGVFUHZVWRPRXQWEUDFNHWWRWKHZDOOILUPO\

8VHSURSHUDQFKRUVRQZDOO$QFKRUVDUH127LQFOXGHG

7HIORQ

tape

Hex Nut

%UDVVIHUUXOH

Hex Nut

%UDVVIHUUXOH

Ref. No. Part No. Part Description

002 HDCAP Head 1

003 WHTIMER Timer 1

  +'5,1* 25LQJ 

005 HDSMP Canister 1

  +':51&+ +RXVLQJ:UHQFK 

  );+7& )LOWHU(OHPHQW³&DUERQ)LOWHU 

  );+6& )LOWHU(OHPHQW³3OHDWHG

  +'%5.7 0RXQWLQJ%UDFNHW 

999 49-50203-3 PM Installation Instructions 1

To obtain replacement parts, call toll-free 800.626.2002 (U.S.),

800.663.6060 (Canada–English), 800.361.3869 (Canada–French).

* );+6&QRWFHUWLILHGE\16)IRUXVHLQWKH*1:+6

008

PARTS LIST

003

002

004

005

006

999

007

Timer Installation and Reset Instructions

Timer cap

Timer base

Timer seat

Head

2 AAA

batteries

Timer battery installation and change

Insert coin or screwdriver in the slot between timer cap

DQGEDVH*HQWO\SU\WKHPRSHQDQGVHSDUDWHWLPHU

EDVHIURPFDS,QVWDOORUFKDQJHQHZ$$$

YROWEDWWHULHV$IWHUKDYLQJWKHEDWWHULHVLQSODFHOLQH

XSWKHEDVHDQGFDSDQGVQDSWKHPEDFNWRJHWKHU

,WLVUHFRPPHQGHGWRFKDQJHWKHEDWWHULHVDWOHDVWHYHU\

ILOWHUFKDQJHV

'RQRWPL[ROGDQGQHZEDWWHULHV'RQRWPL[DONDOLQH

VWDQGDUGFDUERQ]LQFRUUHFKDUJHDEOH

QLFDGQLPKHWFEDWWHULHV

Installation of timer

+ROGWKHWLPHUERG\LQWKHFHQWHUDQGJHQWO\SXVKWLPHU

WRLWVVHDWDWWKHWRSRIWKHKHDG2UDWWDFKLWLQ

DUHPRWHORFDWLRQIRUHDV\YLHZLQJ

Timer reset and application

$IWHUQHZEDWWHULHVDUHLQVWDOOHGRUILOWHULVFKDQJHGSXVK

DQGKROGWKHWLPHUEOXHUHVHWEXWWRQIRUDSSUR[LPDWHO\

VHFRQGV5HOHDVHWKHUHVHWEXWWRQDIWHUWKHOLJKWIODVKHV

WLPHV7KHOLJKWZLOOIODVKDJDLQLQ

GD\VWRUHPLQG\RXWKDWLWLVWLPHWRFKDQJHWKHILOWHU

Blue reset button

BEFORE YOU CALL FOR SERVICE…

Problem Possible Causes What To Do

Water contains tiny New filter cartridges contain  7XUQRQDZDWHUIDXFHWDQGDOORZWKHVHKDUPOHVVFDUERQSDUWLFOHVWR

black particles activated carbon, which is SXUJHIURPWKHFDUWULGJH7XUQRIIWKHIDXFHWZKHQWKHZDWHULVFOHDU

a harmless black powder.

Water has air bubbles Air in system after installation. :LOOJRDZD\DIWHUZDWHUUXQVIRUDZKLOH

and is cloudy

Indicator light on the Three months usage has occurred. 5HSODFHILOWHUFDUWULGJHDQGEDWWHULHVLQWKHWLPHU

timer is flashing

This is the maximum life of the

5HVHWWLPHUE\KROGLQJGRZQWKHUHVHWEXWWRQIRUVHFRQGV

filter cartridges.

Indicator light on the Timer operating normally. /LJKWIODVKHGWLPHVZKHQUHVHW,WZLOOQRWIODVKDJDLQXQWLOPRQWKVWLPHU

is not working   KDYHSDVVHG

   1RDFWLRQUHTXLUHG

Batteries may need to be 2EVHUYHRULHQWDWLRQPDUNLQJVRQWKHKROGHUDQGLQVWDOOFRUUHFWO\

replaced or they may have been   5HSODFHEDWWHULHVLIWKH\DUHROG

installed incorrectly.

Timer not reset Reset button has built-in time delay. 5HVHWWLPHUE\KROGLQJGRZQUHVHWEXWWRQIRUVHFRQGV

Chlorine taste and /or The filter cartridge is no 5HSODFH);+7&ILOWHUFDUWULGJH

odor in the product water longer removing chlorine

from the water supply.

FXHSC Filter (pleated paper) is ,IFKORULQHUHGXFWLRQLVGHVLUHGFKDQJHWR);+7&ILOWHUFDUWULGJH

installed, which does not remove

chlorine.

Fittings are leaking Not enough sealing tape 8QVFUHZILWWLQJIURPKHDGDQGUHPRYHROGVHDOLQJWDSH$GGQHZVHDOLQJ

between fitting and head on fittings.  WDSHWRWKHILWWLQJ

Fitting has become loose. ,QVWDOOPRXQWLQJEUDFNHWLIQRWXVHG

   7LJKWHQILWWLQJVZLWKZUHQFK

Water dispenses The filter has been installed $WKUHHPRQWKFKDQJHRXWSHULRGLVUHFRPPHQGHG

very slowly for too long.  5HSODFHILOWHUFDUWULGJH

The filter cartridge has  +LJKVHGLPHQWOHYHOVFDQFDXVHSUHPDWXUHFORJJLQJ

become clogged. 5HSODFHILOWHUFDUWULGJH

Fittings are leaking Piping system is not 7KLVILWWLQJLVGHVLJQHGIRUµFRSSHUSLSHRQO\&RQVXOWDOLFHQVHG

between fitting and pipe 3/4”copper pipe.  SOXPEHULIRWKHUSLSLQJLVXVHG

Compression nut has become loose. 7LJKWHQWKHFRPSUHVVLRQQXWZLWKZUHQFKZKLOHKROGLQJRWKHUKDOIRI

    ILWWLQJZLWKVHFRQGZUHQFK

Canister is difficult Inlet water supply still on. 6KXWRIILQOHWZDWHUDQGSXVKUHGSUHVVXUHUHOLHIEXWWRQ

to remove

Internal water pressure has not  3XVKUHGSUHVVXUHUHOLHIEXWWRQ

been relieved.

Leaking between Seal O-ring is missing or damaged. 5HSODFH2ULQJ3DUW+'5,1*

canister and head

Canister is loose. 7XUQRIIZDWHUVXSSO\

   3UHVVUHGSUHVVXUHUHOLHIEXWWRQ

   7LJKWHQFDQLVWHUZLWKFDQLVWHUZUHQFK.

Troubleshooting Tips

Save time and money! Review the chart below

first and you may not need to call for service.



GE Water Filtration System Warranty.

All warranty service provided by our GE Authorized Servicer Network.

To schedule service, call us at 800.952.5039 in the U.S.,

or toll-free 866.777.7627 in Canada. Please have serial and model

numbers available when calling for service.

For The Period Of: GE Will Replace:

One Year Any partRIWKH:DWHU)LOWUDWLRQ6\VWHPH[FOXGLQJILOWHUVZKLFKIDLOVGXHWRDGHIHFWLQPDWHULDOVLQ

From the date of the ZRUNPDQVKLS'XULQJWKLV limited one-year warranty, GE will also provide, free of charge, all labor and

original purchase UHODWHGVHUYLFHWRUHSODFHWKHGHIHFWLYHSDUW

This warranty is extended to the original purchaser and any succeeding owner for products purchased for home use

within the USA. If the product is located in an area where service by a GE Authorized Servicer is not available, you may be

responsible for a trip charge or you may be required to bring the product to an Authorized GE Service location for service.

In Alaska, the warranty excludes the cost of shipping or service calls to your home.

Some states do not allow the exclusion or limitation of incidental or consequential damages. This warranty gives you

specific legal rights, and you may also have other rights which vary from state to state. To know what your legal rights are,

consult your local or state consumer affairs office or your state’s Attorney General.

Warrantor: General Electric Company. Louisville, KY 40225

■ Service trips to your home to teach you how to use

the product.

■ Improper installation, delivery or maintenance.

■ Failure of the product if it is abused, misused, altered, used

commercially or used for other than the intended purpose.

■ Use of this product where water is microbiologically unsafe or

of unknown quality, without adequate disinfection before or

after the system. Systems certified for cyst reduction may be

used on disinfected water that may contain filterable cysts.

■ Filter cartridges and batteries after 30 days from the date of

purchase.

■ Damage to the product caused by accident, fire, floods or

acts of God.

■ Incidental or consequential damage caused by possible defects

with this appliance.

What GE Will Not Cover:

Staple your receipt here.

Proof of the original purchase date

is needed to obtain service under

the warranty.

(;&/86,212),03/,(':$55$17,(6³<RXUVROHDQGH[FOXVLYHUHPHG\LVSURGXFWUHSDLUDVSURYLGHGLQWKLV

Limited Warranty. Any implied warranties, including the implied warranties of merchantability or fitness for a

particular purpose, are limited to one year or the shortest period allowed by law.

NOTES

Consumer Support.

GE Appliances Website

,QWKH86GEAppliances.com

+DYHDTXHVWLRQRUQHHGDVVLVWDQFHZLWK\RXUDSSOLDQFH"7U\WKH*($SSOLDQFHV:HEVLWHKRXUVDGD\DQ\GD\RI

WKH\HDU)RUJUHDWHUFRQYHQLHQFHDQGIDVWHUVHUYLFH\RXFDQQRZGRZQORDG2ZQHU·V0DQXDOVRUGHUSDUWVRUHYHQ

VFKHGXOHVHUYLFHRQOLQH

In Canada: www.GEAppliances.ca

Schedule Service ,QWKH86GEAppliances.com

([SHUW*(UHSDLUVHUYLFHLVRQO\RQHVWHSDZD\IURP\RXUGRRU6FKHGXOH\RXUVHUYLFHDW\RXUFRQYHQLHQFHE\FDOOLQJ

*(&$5(6GXULQJQRUPDOEXVLQHVVKRXUV

In Canada, call 1.800.561.3344

Real Life Design Studio ,QWKH86GEAppliances.com

*(VXSSRUWVWKH8QLYHUVDO'HVLJQFRQFHSW³SURGXFWVVHUYLFHVDQGHQYLURQPHQWVWKDWFDQEHXVHGE\SHRSOHRI

DOODJHVVL]HVDQGFDSDELOLWLHV:HUHFRJQL]HWKHQHHGWRGHVLJQIRUDZLGHUDQJHRISK\VLFDODQGPHQWDODELOLWLHV

DQGLPSDLUPHQWV)RUGHWDLOVRI*(·V8QLYHUVDO'HVLJQDSSOLFDWLRQVLQFOXGLQJNLWFKHQGHVLJQLGHDVIRUSHRSOHZLWKGLVDELOLWLHV

FKHFNRXWRXU:HEVLWHWRGD\)RUWKHKHDULQJLPSDLUHGSOHDVHFDOO7''*($&

In Canada,FRQWDFW 0DQDJHU&RQVXPHU5HODWLRQV0DEH&DQDGD,QF

Suite 310, 1 Factory Lane

0RQFWRQ1%(&0

Extended Warranties ,QWKH86GEAppliances.com

3XUFKDVHD*(H[WHQGHGZDUUDQW\DQGOHDUQDERXWVSHFLDOGLVFRXQWVWKDWDUHDYDLODEOHZKLOH\RXUZDUUDQW\LVVWLOOLQHIIHFW

<RXFDQSXUFKDVHLWRQOLQHDQ\WLPHRUFDOOGXULQJQRUPDOEXVLQHVVKRXUV*(&RQVXPHU+RPH6HUYLFHVZLOO

VWLOOEHWKHUHDIWHU\RXUZDUUDQW\H[SLUHVIn Canada, call 1.888.261.2133

Parts and Accessories ,QWKH86GEAppliances.com

,QGLYLGXDOVTXDOLILHGWRVHUYLFHWKHLURZQDSSOLDQFHVFDQKDYHSDUWVRUDFFHVVRULHVVHQWGLUHFWO\WRWKHLUKRPHV9,6$

0DVWHU&DUGDQG'LVFRYHUFDUGVDUHDFFHSWHG2UGHURQOLQHWRGD\KRXUVHYHU\GD\RUE\SKRQHDWGXULQJ

QRUPDOEXVLQHVVKRXUV

Instructions contained in this manual cover procedures to be performed by any user. Other servicing generally should be referred

to qualified service personnel. Caution must be exercised, since improper servicing may cause unsafe operation.

Customers in Canada VKRXOGFRQVXOWWKH\HOORZSDJHVIRUWKHQHDUHVW0DEHVHUYLFHFHQWHURUFDOO

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In Canada: www.GEAppliances.ca

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GE GNWH38S Installation guide

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