Defender 4K4T16B16 User manual

DVR MANUAL

4K1T4B4 – 4K2T8B8 – 4K4T16B16

1

CONTENTS

1 THANK YOU ............................................................................................................................................................................................. 4

1.1 SUPPORT ..................................................................................................................................................................................... 4

1.2 FEEDBACK .................................................................................................................................................................................... 4

2 WARRANTY INFORMATION ................................................................................................................................................................... 5

3 DISCLAIMERS .......................................................................................................................................................................................... 6

4 SAFETY WARNINGS ................................................................................................................................................................................. 7

5 COMPLIANCE STATEMENTS .................................................................................................................................................................. 8

5.1 FCC STATEMENT ......................................................................................................................................................................... 8

5.2 IC STATEMENT ............................................................................................................................................................................. 8

6 WHATS INCLUDED .................................................................................................................................................................................. 9

7 GETTING STARTED ................................................................................................................................................................................ 10

7.1 FUNCTIONS ............................................................................................................................................................................... 10

7.1.1 DVR .............................................................................................................................................................................. 10

7.1.2 Camera ........................................................................................................................................................................ 10

7.2 DVR SETUP ................................................................................................................................................................................. 11

7.3 MOUSE CONTROLS .................................................................................................................................................................. 12

7.4 ON-SCREEN KEYBOARD ........................................................................................................................................................... 13

7.1 STANDARD COMMAND BUTTONS.......................................................................................................................................... 13

7.2 ADDITIONAL INFORMATION ................................................................................................................................................... 14

8 START UP ............................................................................................................................................................................................... 15

8.1 ACTIVATION (LOGIN SETUP) .................................................................................................................................................... 15

8.2 SETUP WIZARD .......................................................................................................................................................................... 17

9 USING YOUR SYSTEM ........................................................................................................................................................................... 21

9.1 LIVE VIEW ................................................................................................................................................................................... 21

9.2 RIGHT CLICK MENU .................................................................................................................................................................. 23

9.3 LOGIN & PASSWORD RESET .................................................................................................................................................... 26

9.3.1 Login ............................................................................................................................................................................ 26

9.3.2 Password Reset .......................................................................................................................................................... 26

9.4 SHUT DOWN.............................................................................................................................................................................. 27

2

9.5 RESTORING SYSTEM DEFAULTS .............................................................................................................................................. 28

10 PLAYBACK .............................................................................................................................................................................................. 29

11 EXPORT .................................................................................................................................................................................................. 31

11.1 NORMAL .................................................................................................................................................................................... 31

11.2 EVENT ......................................................................................................................................................................................... 33

11.3 EXPORTING ................................................................................................................................................................................ 34

11.4 PLAYING FOOTAGE ................................................................................................................................................................... 35

12 VIDEO RECORD SETTINGS ................................................................................................................................................................... 37

12.1 SCHEDULE ................................................................................................................................................................................. 37

12.2 PARAMETERS ............................................................................................................................................................................. 38

12.3 ADVANCED ................................................................................................................................................................................ 40

12.4 HOLIDAY .................................................................................................................................................................................... 40

13 CAMERA SETTINGS ............................................................................................................................................................................... 41

13.1 CAMERA ..................................................................................................................................................................................... 41

13.2 OSD (ON-SCREEN DISPLAY) ..................................................................................................................................................... 41

13.3 IMAGE ........................................................................................................................................................................................ 42

13.3.1 Image Settings ............................................................................................................................................................ 42

13.3.2 Camera Parameter Settings ..................................................................................................................................... 43

13.4 MOTION ................................................................................................................................................................

..................... 44

13.5 PRIVACY MASK .......................................................................................................................................................................... 45

13.6 VIDEO TAMPERING ................................................................................................................................................................... 46

13.7 VIDEO LOSS ............................................................................................................................................................................... 47

13.8 VCA ............................................................................................................................................................................................. 48

13.9 VIDEO QUALITY DIAGNOSTICS ................................................................................................................................................ 49

14 CONFIGURATION .................................................................................................................................................................................. 49

14.1 GENERAL .................................................................................................................................................................................... 50

14.1.1 General Settings ......................................................................................................................................................... 50

14.1.2 DST Settings ................................................................................................................................................................ 51

14.1.3 More Settings ............................................................................................................................................................. 52

14.2 NETWORK .................................................................................................................................................................................. 52

14.2.1 Email ............................................................................................................................................................................ 53

14.3 LIVE VIEW ................................................................................................................................................................................... 54

14.3.1 General........................................................................................................................................................................ 54

3

14.3.2 View ............................................................................................................................................................................. 55

14.3.3 Channel-Zero Encoding ............................................................................................................................................. 55

14.4 EXCEPTIONS .............................................................................................................................................................................. 56

14.5 USER SETUP ............................................................................................................................................................................... 57

15 MANUAL CAMERA SETTINGS .............................................................................................................................................................. 58

15.1 RECORD ..................................................................................................................................................................................... 58

15.2 MANUAL VIDEO QUALITY DIAGNOSTICS ............................................................................................................................... 59

16 HDD SETTINGS ...................................................................................................................................................................................... 60

16.1 HDD INFORMATION ................................................................................................................................................................. 60

16.2 ADVANCED ................................................................................................................................................................................ 61

17 SYSTEM MAINTENANCE ....................................................................................................................................................................... 62

17.1 SYSTEM INFO ............................................................................................................................................................................. 62

17.2 LOG INFORMATION .................................................................................................................................................................. 62

17.3 IMPORT/EXPORT ....................................................................................................................................................................... 63

17.4 UPGRADE ................................................................................................................................................................................... 63

17.5 NET DETECT ............................................................................................................................................................................... 64

17.6 HDD DETECT ............................................................................................................................................................................. 64

18 ANALYTICS (IP CAMERA REQUIRED) ................................................................................................................................................... 65

18.1 BEHAVIOR SEARCH ................................................................................................................................................................... 65

18.2 FACE SEARCH ............................................................................................................................................................................ 66

18.3 PLATE SEARCH .......................................................................................................................................................................... 67

18.4 PEOPLE COUNTING .................................................................................................................................................................. 68

18.5 HEAT MAP .................................................................................................................................................................................. 69

19 CAMERA INSTALLATION ...................................................................................................................................................................... 70

20 HARD DRIVE INSTALLATION ................................................................................................................................................................ 71

4

1 THANK YOU

Congratulations on your Defender 4K purchase!

You’ve made the best choice to protect what you value

most.

We take our product performance and quality very seriously and we want you to be completely satisfied with

your purchase.

If you have any questions, or to get the most out of your product, visit us at www.defender-usa.com

first for

additional product information, specifications or assistance with setup.

1.1 SUPPORT

1.2 FEEDBACK

At DEFENDER® we’re always looking to improve our customer’s experience! Please share any

suggestions for this product manual to help us continue on this journey.

FEEDBACK SURVEY LINK

www.defender-usa.com/support/

www.defender-usa.com/contact/

www.defender-usa.com/videos/

CONTENTS

5

2 WARRANTY INFORMATION

All of our products come with a one-year warranty from the original date of purchase against defects in

workmanship and materials. If you have warranty or support issues, please contact us at:

WARRANTY TERMS

1. DEFENDER® products are guaranteed for a period of one year from the date of purchase against defects

in workmanship and materials. This warranty is limited to the repair, replacement or refund of the

purchase price at DEFENDER®’s option.

2. This warranty becomes void if the product shows evidence of having been misused, mishandled or

tampered with contrary to the applicable instruction manual.

3. Routine cleaning, normal cosmetic, and mechanical wear and tear are not covered under the terms of

this warranty.

4. The warranty expressly provided for herein is the sole warranty provided in connection with the product

itself and no other warranty, expressed or implied is provided. DEFENDER® assumes no responsibilities

for any other claims not specifically mentioned in this warranty.

5. The warranty does not cover shipping costs, insurance or any other incidental charges.

6. You MUST contact DEFENDER® before sending any product back for repair. You will be sent a Return

Authorization Number with return instructions. When returning the product for warranty service, please

pack it carefully in the original box with all supplied accessories, and enclose your original receipt or

copy, and a brief explanation of the problem (include the RA#).

7. This warranty is valid in Canada and the contiguous US.

8. This warranty cannot be re-issued.

9. Tearing the tamper-proof sticker on the DVR cases will void the product warranty.

https://www.defender-usa.com/contact/

www.defender-usa.com

DEFENDER® Canada: 4080 Montrose Road Niagara Falls, Ontario, Canada L2H 1J9

DEFENDER® USA: 840 Aero Drive Cheektowaga, New York, USA 14225

CONTENTS

6

3 DISCLAIMERS

1. When viewing remotely: Video quality and connectivity is dependent on network performance.

2. DEFENDER® highly recommends the use of an Uninterruptible Power Supply (UPS) with surge protection

for all products.

3. The product requires a broadband router and broadband internet connection – not included.

4. A user profile must be set up on the DVR before using the system and the mobile app.

5. DEFENDER® does not endorse any DEFENDER® products for illegal activities.

6. DEFENDER® is not responsible or liable in any way for any damage, vandalism, theft or any other action

that may occur while a DEFENDER® product is in use by the purchaser.

7. We reserve the right to change models, configuration or specifications without notice or liability. Product

may not be exactly as shown.

marks may be registered. All other Trademarks are the property of their respective owners.

9. Night vision range is up to 40M (130ft) under ideal conditions in ambient lighting. Objects at or beyond

this range may be partially or completely obscured, depending on the camera application.

10. This product contains small parts. Exercise care when unpacking and assembling the product around

children.

11. Firmware updates made on the DVR may affect the accuracy of this manual. Updated manuals are

available at www.defender-usa.com

> Product Page > Resources.

CONTENTS

7

4 SAFETY WARNINGS

• We recommend using an uninterruptable power supply (UPS): Connecting your DVR and cameras to a

UPS allow continuous use during a power outage. The remaining power duration will depend on the UPS

used.

• Use the Power Supply/Adapter provided: Do not use these products with a power supply that exceed

the specified voltage.

• Do not install the DVR in a wet or dusty area: Avoid placing the DVR in areas like a damp basement or

dusty attic.

• Do not expose the DVR to rain or use near water: If the DVR is exposed to water, unplug the device and

contact Customer Support.

• Do not install the DVR near heat sources: Avoid placing the DVR near any heat sources like stoves, heat

registers, radiators, or electronic (including amplifiers) that produce heat.

• Install the DVR in an area with good air circulation: The internal hard drive generates heat during

operation for video storage. Do not block the vents on the device. Vents are used to reduce heat while the

device is running. Place the DVR in a well-ventilated area.

• Handle with care: The device may not work properly if dropped or damaged. If the device is not working

correctly, unplug the device and contact Customer Support. Unplug the device when moving.

• Cleaning: Unplug the device before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth only,

for cleaning.

• Do not insert metal into the DVR case or its openings: Inserting metal into the DVR may cause electrical

shock.

• Do not remove the DVR cover: Do not attempt to open the DVR, if the device is not working properly,

contact Customer Support. Opening the DVR may cause electrical shock.

CONTENTS

8

5 COMPLIANCE STATEMENTS

5.1 FCC STATEMENT

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant

to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful

interference in a residential installation. This equipment generates, uses, and can radiate radio

frequency energy and, if not installed and used in accordance with the instructions, may cause harmful

interference to radio communications. However, there is no guarantee that interference will not occur

in a particular installation. If this equipment does cause harmful interference to radio or television

reception, which can be determined by turning the equipment off and on, the user is encouraged to try

to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

• Consult the dealer or an experienced radio/TV technician for help.

FCC Caution: This device complies with Part 15 of the FCC Rules. Operation is subject to the following

two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any

interference received, including interference that may cause undesired operation.

Non-modification Statement: Changes or modifications not expressly approved by the party

responsible for compliance could void the user’s authority to operate the equipment.

FCC Radiation Exposure Statement: This equipment complies with FCC radiation exposure limits set

forth for an uncontrolled environment. This equipment should be installed and operated with minimum

distance 20 cm between the radiator.

5.2 IC STATEMENT

This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the

following two conditions:

(1) This device may not cause interference, and

(2) This device must accept any interference, including interference that may cause undesired

operation of the device.

RF exposure statement: IC Radiation Exposure Statement. This equipment complies with IC RSS-102

radiation exposure limit set forth for an uncontrolled environment. This equipment should be installed

and operated with minimum distance 20cm between the radiator and your body.

ICES-003: CAN ICES (B)/ NMB-3 (B)

CONTENTS

9

6 WHATS INCLUDED

COMPONENTS

4K1T4B4

4K2T8B8

4K4T16B16

DVR

1

HDD (Installed)

1 x 1TB

1 x 2TB

1 x 4TB

4K Analog Cameras 4 8 16

Camera Mounting Hardware

4

8

16

Power/Data Cable (Camera) 4 8 16

Power/Data Extension Cable (18.2m / 60ft)

4

8

16

Camera Power Supply

1

2

4

HDMI Cable (1m / 3.2ft)

1

Ethernet Cable (1.5m / 5ft)

1

DVR Power Supply 1 1 1

USB Mouse

1

SATA Cable (for HDD Installation) N/A N/A 1

HDD Screws

N/A

4

INCLUDED FOR ALL MODELS:

• Quick Start Guide

• 1 x Window Decal / Warning Sticker

• Free Lifetime Mobile App Access

• Free Lifetime Technical Support

CONTENTS

10

7 GETTING STARTED

7.1 FUNCTIONS

7.1.1 DVR

FRONT

Power

LED

(white the DVR is on)

IR Remote Receiver

(remote control not included)

Hard Drive LED

(red data is being imported/exported)

USB Port

Network LED

(white DVR is connected to a network)

BACK

Video Output (Camera Connections)

Audio IN/OUT

USB Port

Network Port

HDMI Port

Power Adapter

VGA (Monitor) Port

Power Switch

7.1.2 Camera

Video Output

BNC Connector

Power Input

Locking Screw



The Video Output button is an optional feature used to change the video output of the

camera. You can see the results on the Live View screen.

CONTENTS

11

7.2 DVR SETUP

We recommend testing all components and accessories before installing. See section 19 CAMERA

INSTALLATION for details after testing. You will need a monitor/TV with an HDMI or VGA connection

(not included).



4K resolution will show only on a 4K monitor/TV. All other monitor/TV types will

display the image in the available resolution.

Before you start:

• You will need a USB flash drive (not included) to save your login & password details during

Activation.

• Ensure all components are included in your kit.

• Ensure you have enough power outlets for the monitor/TV, cameras (while testing), and the DVR

unit.

• Setup the DVR near your modem/router – you will need to connect your DVR unit to your

modem/router using the Ethernet cable provided.



Connections may vary by model

All cables and wires are labeled and color coded to the DVR unit to make connecting your system easier.

1. Connect the monitor/TV, USB mouse, cameras, modem/router, and power to the DVR.

Connect the BMC (YELLOW) connector to the camera and the DVR. Connect the power (RED)

connector to the camera and power source.

Connect the HDMI (AQUA) cable to the DVR and monitor/TV (not included).

Connect the USB mouse (GREEN) to the DVR.

Connect the Ethernet cable (PURPLE) to the RJ45 port on the DVR and your modem/router.

 Wired Ethernet connection required – DVR cannot connect to the modem/router via Wi-Fi.

Connect the DVR power adapter to the DVR and a power source.

Turn the DVR power switch ON. Turn on the monitor/TV (not included).

2. Follow the Activation and Setup Wizard to setup the DVR. See section 8 START UP for details.

CONTENTS

12

7.3 MOUSE CONTROLS

LEFT BUTTON

SINGLE CLICK

In Live View to select a camera (channel)

DOUBLE CLICK

In Live View to switch between single and multi view screens

CLICK & DRAG

To set Video Tampering, Privacy Mask, and Motion Detect target areas

Moves Zoom area/view

In Live View to move the Channel and Time Bar labels

RIGHT BUTTON

SINGLE CLICK

In

Live View

to open the Quick Menu

In a Menu to exit to the current screen and return to the previous screen

SCROLL WHEEL

UP

In Live View to view the Previous screen

In Live View when you select Zoom move the scroll wheel to zoom in.

DOWN

In Live View to view the Next screen

In Live View when you select Zoom move the scroll wheel to zoom out.

CONTENTS

13

7.4 ON-SCREEN KEYBOARD

To enter information, click (left button) on an input field to open the on-

screen keyboard. This will allow you to select the characters/numbers

using the mouse (left button).

Moves to the next line

Delete/Backspace

Switches the letters between upper/lower case

Switches the keyboard between letters/number/characters

Inserts a space between letters/words

7.1 STANDARD COMMAND BUTTONS

APPLY

Click to apply the changes you have entered. In some case the next screen will appear

and in others the screen will not change but the changes will be applied.

EXIT

Click to close the current screen.

OK

Click to accept the changes or option on the current screen.

CANCEL

Click to exit the current screen without saving any changes.

LIVE VIEW

Click to exit the current screen and return to the Live View screen.

SEARCH

Click to start a Search on a screen.

BACK

Click to return to the previous screen.

COPY

Click to open the Copy option when available. Select the Cameras (Channels) to copy

the current setting to.

ADD

Click to open a new screen to add settings.

CONTENTS

14

7.2 ADDITIONAL INFORMATION

• PTZ Cameras are mentioned in the DVR menu – PTZ cameras are not available from Defender

for the 4K system. For PTZ camera instructions refer to the manual provided with your camera.

• IP Cameras are mentioned in the DVR menu – IP cameras are not available from Defender for

the 4K system. For IP camera instructions refer to the manual provided with your camera.

• The cameras included in your system do not support sound capture.

Within this manual the following icons are used to callout information:



MENU LOCATION – Because it can be hard to remember where all the Defender 4K

Menu options are located, it is listed at the beginning of each option section.



NOTES – Indicates that an exception or note about the topic.



IMPORTANT – Indicates a callout or important detail about the topic.

•

Press CTRL + Click in the Table of Contents to move to the section selected.

• Press CTRL + Click on the Content links on each page to return to the content page.

• Press CTRL + Click on any LINK to go to that section (TIP: Press ALT + Left arrow to

return).

CONTENTS

15

8 START UP

8.1 ACTIVATION (LOGIN SETUP)

When the system starts for the first time or when it has been reset to Inactive status, a series of Activation

screens will appear allowing you to setup your Admin Password, Security Questions, and Lock Screen

Pattern. Before you start! YOU WILL NEED A USB FLASH DRIVE TO SAVE YOUR SECURITY SETTINGS.

PASSWORD CREATION

The system does not have a default password,

the first time the system starts you will need to

create a password. This password is required to

access the system and for adding the Device

(DVR) in the mobile app.

The password must be 8-16 characters and must

include at least 2 of the following: numbers,

lowercase / uppercase letters, and special

characters.

We recommend creating a password that is easy to remember but difficult for others to guess and

resetting your password regularly for added protection. REMEMBER YOUR PASSWORD!

STEPS:

• Admin: Create and enter your password.



This is the same password you will use when adding

the device (DVR) in the mobile app.

• Confirm: Re-enter your password.

• IP Camera Activation: Create and enter a password.



This field is only required for IP

Cameras which are not available from Defender for the 4K system however this field is

mandatory to complete this screen.

• Click the Security Question checkbox to set up the questions.



If you forget your password

there are only 2 ways to access your system: Security Questions and GUID Import so we highly

recommend setting up these questions.

• Click OK to set the password and to move to the next screen.

SECURITY QUESTIONS

If you forget your password Security Questions can be

used to verify you are authorized to access the system.

WARNING: DO NOT RIGHT CLICK DURING ACTIVATION

BECAUSE YOU WILL BE UNABLE TO COMPLETE THE

SECURITY QUESTION SECTION. YOU WILL ONLY BE

ABLE TO ACCESS THE SYSTEM USING GUID IF YOU

FORGET YOUR PASSWORD

STEPS:

• Use the drop-down to select from the list of

possible Questions.

• Enter a response in the Answer field.

CONTENTS

16

• Repeat for the remaining 2 questions. All 3 questions are

required for this section.

• Click OK to save the questions/answers and to move to the

next screen.

Once you have completed the Security Questions the configuration is complete. Click OK to continue.

EXPORT GUID (GLOBAL UNIQUE IDENTIFIER)



We Strongly recommend exporting your security settings to a USB flash drive – if you forget your

password and security questions/answers this is the only way to restore access to your system.

This option allows you to export your security settings to a USB

flash drive. If you forget your password the USB can be

inserted into the DVR to confirm your settings. See section 9.3

LOGIN & PASSWORD RESET for details.

STEPS:

• Click YES to open the Export screen.

• INSERT THE USB INTO THE DVR (ADDITIONAL USB PORT)

• The Device Name will show as the USB

• Select the USB device and click Export. See section 11 EXPORT

for details.

• If you do not want to export your login details to a USB, click No.

UNLOCK PATTERN

You can setup an Unlock Pattern to access your system. This can

provide a quicker way to access the DVR when it locks during periods

of inactivity.

STEPS:

• Draw a Pattern using the mouse (click & drag). You must

connect at least 4 dots to draw the pattern.

• Re-draw the pattern to confirm.

CONTENTS

17

8.2 SETUP WIZARD

The Setup Wizard will take you through a series of basic setup screens to get you started. Once the system

is setup, you can access the Defender 4K Menu from the Live View screen to customize your system and

recording settings.

SIGNAL INPUT STATUS

Select the input type for each channel on the DVR.

This is the type of camera that can be connected to

each channel port.



IP cameras are not available

from Defender for the 4K system.

STEPS:

• Make sure that HD/CVBS is select for each

channel.

• Click Apply to save your selections and to move

to the next screen.

LANGUAGE

Your system supports multiple languages.

STEPS:

• Click the System Language drop-down and

select your desired language.

• Click Apply to save your selection and to move

to the next screen.

WIZARD ACCESS

You can choose to have the Setup Wizard appear each

time the DVR is powered on. This will enable you to

review and/or change these settings on start up.

STEPS:

• Click to select the Start wizard when device

start? checkbox to have the Setup Wizard show

each time the system is turned on. Uncheck the

box to disable this.

• Click Next to save your selection and to move to

the next screen.

CONTENTS

18

TIME & DATE FORMAT

Select your time zone and date/time format. This is

used on the system and to date/time stamp

recorded footage.

STEPS:

• Click the Time Zone drop-down and select

your zone.

• Click the Date Format drop-down and select

12 or 24 hour.

• Click the System Date calendar icon to select

the current date.

• Click the System Time clock icon to select the

current Hour : Minute : Seconds using the up/down arrows to change the numbers.

• Click Next to save your selections and to move to the next screen.

NETWORK CONNECTIONS

This screen shows the network connections for your

system when the DVR is connected to your

modem/router.

Changes are not required on the screen. Click Next

to move to the next screen.

MOBILE APP ACCESS

This screen controls the access for the Mobile App

to connect to the DVR.

STEPS:

• Click the Enable checkbox to allow the app

to connect to the DVR.

• Create a Verification Code.



This code is

required when adding the DVR in the Mobile

App.

• Click Next to save your entries and to move

to the next screen.

CONTENTS

19

• Enter the Verification Code

• You can use the QR Code on this screen to

view the Defender Privacy Policy or you can

view them from www.defender-usa.com

• Click the Service Terms and Privacy

Statement confirmation checkbox to

acknowledge that you have read them.

• Click OK to save your selections and to

move to the next screen.

• Verify the Enable checkbox is selected.

• You can use the QR Code on this screen to

add the DVR on the mobile. We recommend

completing the Setup Wizard before

installing the mobile app. This screen can be

accessed through the Defender 4K Menu

and the QR Code is also attached to the

bottom of the DVR.

• Click Next to move to the next screen.

•



The Status will remain Offline until the

next screen is accessed.

NETWORK PORTS

This screen shows the details and status of the

Network ports.

Changes are only required for advanced users.

Click Next to move to the next screen.

CONTENTS

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