Contacta STS-K035 User guide

Brand: Contacta

Model: STS-K035

Type: User guide

Contacta STS-K035 is a curved microphone kit designed to enhance communication across barriers like glass or security screens. It features a staff microphone and a curved speaker and microphone unit for the customer side. This kit is ideal for improving speech clarity in environments such as banks, reception areas, and ticket offices, where clear communication is crucial.

Installation &

User Guide

February 2022

Speech Transfer System

Bridge Bar Kit | Surface Mounted Kit | Flush Mounted Kit |

Slimline Bridge Bar Kit | Curved Microphone Kit | Dual Overhead Speaker Kit

Contents

Product Overview

Components

Installation Instructions

Speaker & Microphone Kit Installation

  StaSideInstallation

Customer Side Installation

- Bridge Bar Kit

- Surface Mounted Kit

- Flush Mounted Kit

- Slimline Bridge Bar Kit

- Curved Microphone Kit

- Dual Overhead Speaker Kit

Hearing Loop Installation

 AmplierSetup

Using the System

Troubleshooting

Contactahasapolicyofcontinuousproductdevelopment,andthereforesmallspecication

changesmaynotbereectedinthismanual.Images,labels,packaging,accessoriesandproduct

coloursaresubjecttochangewithoutnotice.

Product Overview

Components

Speech transfer systems provide assistance for clear communication where

normal speech is impaired by use of glass, a security screen or other similar

barriers.

There is a hearing loop facility included, providing additional assistance for

hearingdevicewearers.

1. Installation and User Manual

2. Amplier

3. Hearing Loop Sticker

4. IEC Lead

5. PowerSupply

6. HearingLoopAerial

7. MountingBracket

There will also be one of the following speaker and microphone kits:

• Bridge Bar Kit (see page 4)

• Surface Mounted Kit (see page 4)

• Flush Mounted Kit (see page 5)

• Slimline Bridge Bar Kit (see page 5)

• Curved Microphone Kit (see page 6)

• Dual Overhead Speaker Kit (see page 6)

Fixing Kit:

• Adhesive Clip x 10

• No.6x1/2”CountersunkScrewsx15

• P-Clips x 6

General Components

Speaker & Microphone Components

Speaker and Microphone Kits

Bridge Bar Kit - STS-K001L-G/B

(For installation see page 9)

Surface Mounted Kit - STS-K002L-G/B

(For installation see page 11)

1. StaMicrophone

2. Bridge Bar

1. StaMicrophone

2. Surface Mounted Speaker and Microphone

Flush Mounted Kit - STS-K003L

(For installation see page 12)

Slimline Bridge Bar Kit - STS-K060

(For installation see page 14)

1. StaMicrophone

2. Slimline Bridge Bar

1. StaMicrophone

2. Flush Speakers and Microphone

Curved Microphone Kit - STS-K035-B/B-RH/G-RH/G-LH

(For installation see page 16)

Dual Overhead Speaker Kit - STS-K015-01

(For installation see page 17)

1. StaMicrophone

2. Curved Speaker and Microphone

1. StaMicrophone

2. Recessed Bridge Bar

3. Dual Overhead Speakers

Werecommendthatinstallationiscarriedoutbyaqualiedengineer,

adheringtorelevantstandards.

Checkthecontentsoftheboxtofamiliariseyourselfwiththecomponents.

Thestamicrophoneandampliershouldbeinstalledonthestasideofthe

counter.Thecustomerspeakerandmicrophonekitsshouldbeinstalledon

thecustomersideofthecounter.

Follow all relevant instructions in the following order:

1. Speaker&MicrophoneKitInstallation.

  a.StaSideInstallation(seepage8).

  b.CustomerSideInstallation(seepage9).

2. HearingLoopInstallation(seepage18).

3. AmplierSetup(seepage19).

4. UsingtheSystem(seepage21).

Installation Instructions

A basic toolkit recommended to install the system will include:

There may be a need for a router when installing the Flush Mounted Kit, and a

hacksawfortheBridgeBarKitorSlimlineBridgeBarKit.

• Pliers

• Tape Measure

• Pencil or Marker Pen

• Torch

• Cable Ties

• Electrical Insulation Tape

• Trunking

• Screwdrivers(FlatorBlade2.5mm

and Phillips Head PH2)

• Battery or Mains Drill

• Drillbits: 2mm, 3mm, 5mm and 7mm

• Allen Key Set

• Cable Tacking Gun (10mm)

• WireCutters/Strippers

Recommended Tools

1. Placethestamicrophoneonthestasideofthecountertop,ensuring

thatitdoesnotcauseanobstructionandisasclosetostaaspossible.

2. Placetheamplierunderthestacounter,ensuringthatitwillnot

obstructstawhentheyaresitting.

3. Markthefourxingpointsfortheamplierunderthecounter.

4. Drillandxtheamplierinplaceusingthesuppliedscrews.

5. Usethecablemanagementholeinthecountertorunthesta

microphonecablebacktotheamplier.Ifthereisnotalreadyacable

managementhole,drillinasuitablelocationneartherearofthecounter.

6. Installtheamplier’spowersupplyclosetoapowersocketoutletusing

thesuppliedmountingbracketandxingscrews.

Fixing points

StaSideInstallation

Speaker & Microphone Kit Installation

Amplifier Connections

After all relevant components have been installed, connect all green plugs to

thesocketsattherearoftheamplierfollowingthelayoutdetailedbelow.

LED connection or alert tone (if required)

Stamicrophoneconnection

Customer microphone connection

CondenceLED(ifrequired)forstatusalerts

and fault detection

Hearing loop aerial

Line in connection for

external audio source

Staspeakerconnection

Customer speaker connection

Power input

connection

Use power supply

through ground

supply only

Ifremovinganygreenconnectorsforfeedingcablesthroughholes,ensureallareretted

atthecorrectpolaritybeforeconnectiontotheamplier.Itisrecommendedtotake

photosasarecordbeforetakinganycablesapart.Thisistoensureproperreconnection;

incorrectwiringmayimpactperformance.

3. Ifthebridgebarneedstobenarrowed,calculatethewidthrequired

(minimum: 450mm) with the following steps:

a. Locatetheallengrubscrewsonthemountingbracketandloosen

themtoallowthebracketstoslidealongthetube.

b. Slidethebracketsinwardsuntilthedesiredwidthisobtained.Ensure

themicrophonestemisanequaldistancefrombothbrackets.

c. Ifnecessary,useahacksawtocutthebridgebartothecounter’s

requiredlength.Becarefultoavoidanydamagetowiring.

d. Ensurethebracketsareinthedesiredlocationandre-tightenthe

grubscrews.

4. Placethemountingbracketsadjacenttoeithersideofthepass-through.

Theyshouldbeapproximately2-3mmawayfromthescreen.

1. Place the bridge bar on the counter top in a central location over the

pass-throughtray.

2. Disassemble the speaker pods by undoing the screws and removing the

housing.

Customer Side Installation

Bridge Bar Kit

Cable

holes

Housing

xingpoints

Allen grub

screws

Allen grub

screws

Fixing points

5. Markthefourxingpointsandtwocablemanagementholestobe

drilled.

6. Ensuretherewillbeaccesstoretrievethecables,thendrilltheholes.

7. Fixthespeakerpodstothecounterandfeedthewiringthroughthe

cablemanagementholes.

8. Retthehousingusingthescrewspreviouslyremoved.

9. Routeallthecablingneatlytotheamplierlocationonthestaside.

1. Place the speaker and microphone pods on the customer side of the

countertop.

2. Disassemble the speaker and microphone pods by undoing the screws

andremovingthehousing.

3. Place the mounting brackets adjacent to either side of the

pass-throughtray,atleast2-3mmawayfromthescreen.

4. Markthefourxingpointsandtwocableholestobedrilled.

5. Ensuretherewillbeaccesstoretrievethecablesanddrilltheholes.

Surface Mounted Kit

Fixing points

Housing

xingpoints

Cable holes

6. Fixthespeakerandmicrophonepodstothecounter,andfeedthewires

throughthecablemanagementholes.

7. Retthehousingwithpreviouslyremovedscrews.

8. Routeallcablingneatlytotheamplierlocationonthestaside.

4. Usearoutertocutouttwoareasfortheushmountedspeakerand

microphonepods,routedtoadepthof1.5mm.

1. Check that there is at least 50mm of free space below the customer side

ofthecountertopforthespeakerandmicrophonepods.

2. Ensurethereisaccesstothewiringunderthecounteronceinstalled.

3. Mark the cut-out dimensions in the diagram below onto the counter top

twice,adjacenttoeithersideofthepass-throughtray.Therecommended

distancebetweeneachcut-outmarkingis500mm.

Flush Mounted Kit

Speaker and microphone pod

container cut-out

52 54 6515

97.5

120

107

Recess (hatched)

Cut-out

5. Markthefourxingpointsper

cutoutanddrilltheholes.

6. Runthecablesfromthepods

throughthecountertop.

7. Securebothpodstothe

counter using the screws

provided. Fixing

points

Fixing

points

8. Routeallthecablingneatly

totheamplierlocationonthestaside.

1. Place the bridge bar on the counter top in a central location, positioned

overthepass-throughtray.

2. Disassemble the speaker pods by undoing the screws and removing the

housing.

3. Place the mounting brackets on the counter top an equal distance to the

centreofthepass-throughtray.

4. Place the stainless steel bridge bar strip between the brackets with each

endlayingslightlyinsidethebrackets.

5. If the bridge bar needs to be narrowed, use a hacksaw to cut it to the

requiredlength.

6. Markthefourxingpointsandtwocablemanagementholestobe

drilled.

7. Ensure there will be access to retrieve the cables and then drill the pilot

holesforthexingscrews.

8. Test the complete assembly by placing it in its intended position,

ensuringitsitsatagainstthesurfaces.

Slimline Bridge Bar Kit

Cable

hole

Fixing

points

Housing

xingpoints

Cable

hole

Housing

xingpoints

Fixing

points

9. Placethemicrophoneassemblyontheglassscreenusingthebridgebar

stripasapositioningguide,ensuringthemicrophonestemisvertical.

10. Laythemicrophonecableinthegrooveonthebackofthebridgebar

stripandfeeditbacktooneofthebrackets.

11. Carefullyadherethebridgebarstriptothescreenframe,ensuringthe

microphonecablestaysinitsgroove.

12. Feedthewiringthroughthecablemanagementholes.

13. Retthehousingusingthescrewspreviouslyremoved.

14. Routeallthecablingneatlytotheamplierlocationonthestaside.

1. Placethemicrophoneandspeakerunitonthecustomersideofthe

countertop.

2. Disassemblethecustomerpodbyundoingthescrewsandremovingthe

housing.

3. Placethemountingbracketonthecounter:

Curved Microphone Kit

Cable

hole

Fixing

points

Housing

xing

points

a. Ifthemicrophonestem

curves to the left, place

the pod to the right of the

pass-throughtray;ifthestem

curves to the right, place it to

theleft.

b. Ensurethemicrophoneis

positioned centrally over the

pass-throughtray.

4. Markthefourxingsholesand

thecablemanagementhole.

5. Ensuretherewillbeaccesstoretrievethecablesandthendrilltheholes.

6. Fixthecustomerpodtothecounterandfeedthewiringthroughthecable

hole.

7. Retthehousingusingthescrewspreviouslyremoved.

8. Routeallthecablingneatlytotheamplierlocationonthestaside.

Dual Overhead Speaker Kit

b. Checkthecableroutetotheampliersituatedunderthecounter.

Ensure there is access through the counter top and suitable cable

length.Ifneccesary,drillacableholethroughtherearofthe

counterorextendcables.

c. Mark2xxingpointstoattachtheoverheadspeakers.

d. Drillpilotholesandattachthespeakerbracketassemblyusing

suppliedscrews.

e. Routethecablefromthespeakerbacktotheamplierinaneat

andtidyfashion,usingcablecontainmentwhererequired.

f. Repeattheabovestepsonthecustomersideofthecounter.

2. Positionthebridgebaruniton

the customer side of the counter

top, in a central location over

thepass-throughtray.

3. Ensurethemicrophoneand

bridgebarareatagainstthe

screen.

4. Markthe2xingpointsand1

cableholereadyfordrilling.

Fixing

points

1. Installtheoverheadspeakers:

a. Findalocationonthestaside

directly above the pass-through

tray.Ensurethereissuicient

space and no glass behind the

drillinglocation.

5. Drillxingpointsandacable

hole and attach the assembly

withthesuppliedscrews.

7. Feedwiringthroughthecableholebacktotheamplier.

8. Attachthebridgebarcoverusingtheprovidedxingpointsandscrews,

carefullyavoidingdamagetowiring.

Fixing

points

Bridge Bar cover

xingpoints

Cable

hole

Cable

hole

Theaerialshouldbexedunderthedesk-toporcountercentrallyonthe

customer side, one half mounted horizontally under the counter and the other

halfmountedvertically,facingthecustomer(asintherstscenariobelow).

Position the aerial under the counter using either the provided P-clips

oranotherxingmethodofyourchoice.Seethediagrambelowfor

recommendedpositioning.

Aistheoptimumlayoutforacounterhearingloop.

B and C are acceptable only if A is not possible and the layout is aligned so

thatthemagneticeldwillbedirectedtowardsuser’sheadheights.

Ensureallhearingloopsignageisdisplayedclearly.

XX

Hearing Loop Installation

A B C

AmplierSetup

Ouramplierprovidesfullopenduplexcommunicationandiscompatible

withallofourspeechtransfersystems.Itfeaturesindividualdisplaysforsta

orcustomeradjustmentsandindividualfaultlightsforeasyfaultdiagnosis.

Vol In Status

Vol Out STS-A31

CO2

contacta

Overview of Front Panel Buttons

Volume In

Increase and decrease

Volume Out

Increase and decrease

Settings

On/Off

Vol In Status

Vol Out STS-A31

CO2

contacta

Vol In Status

Vol Out STS-A31

CO2

contacta

Vol In Status

Vol Out STS-A31

CO2

contacta

Save and exit engineers mode

Move to the next setup area

Beforeenteringengineersmode,cyclethepower.Todothiseither:

• Switchthepoweroatthewallsocketandbackonagain,

or,

• Remove the power connector and re-insert it

To enter engineers mode, simultaneously press and release the following

buttons within 20 seconds of cycling the power:

• Settings button

• Volume In increase button

• Volume Out increase button

Theon/oandsettingsbuttonsinengineersmodeoperateasfollows:

Please note:

• Saveandexitengineersmodeaftermakinganyadjustments.

• Theamplierwillautomaticallyexitengineersmodewithoutsavingifno

buttonsarepressedfor2minutes.

Engineer’s Mode

Setup Area 3: Hearing Loop Drive Adjustment (LED 3 flashes)

Increase drive

Decrease drive

Vol In Status

Vol Out STS-A31

CO2

contacta

Vol In Status

Vol Out STS-A31

CO2

contacta

Vol In Status

Vol Out STS-A31

CO2

contacta

LEDs illuminate to

display loop drive

voltage

Iftheamplierdoesnothavealoopattached,turnotheredloopfaultLED

8byadjustingthedrivedowntoo.

Please note:

• Iftheamplierdetectsanerrorinitssettingsmemoryitwillrestoreitself

tofactorydefaultsettings.

Whilstinengineersmode,thereare3editablesetupareas.Youwillalways

entersetuparea1rst.ThegreenVolumeInLEDbarwillashtoindicate

whichsetupareayouarein.

Setup Areas

Setup Area 2: Ducking Adjustment (LED 2 flashes)

Setup Area 1: Maximum Volume Adjustment (LED 1 flashes)

Increase maximum

stavolumelevel

Decrease maximum

stavolumelevel

Increase maximum

customer volume level

Decrease maximum

customer volume level

Increase

ducking level

Decrease

ducking level

Ducking on

(Vol Out LED 1 illuminates)

Duckingo

(VolOutLED1turnso)

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Contacta STS-K035 User guide

Brand: Contacta

Model: STS-K035

Type: User guide

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Contacta STS-K035 User guide

Contacta STS-K035 User guide

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