Contacta STS-K035 User guide

Type
User guide

Contacta STS-K035 is a curved microphone kit designed to enhance communication across barriers like glass or security screens. It features a staff microphone and a curved speaker and microphone unit for the customer side. This kit is ideal for improving speech clarity in environments such as banks, reception areas, and ticket offices, where clear communication is crucial.

Contacta STS-K035 is a curved microphone kit designed to enhance communication across barriers like glass or security screens. It features a staff microphone and a curved speaker and microphone unit for the customer side. This kit is ideal for improving speech clarity in environments such as banks, reception areas, and ticket offices, where clear communication is crucial.

Installation &
User Guide
February 2022
Speech Transfer System
Bridge Bar Kit | Surface Mounted Kit | Flush Mounted Kit |
Slimline Bridge Bar Kit | Curved Microphone Kit | Dual Overhead Speaker Kit
2
Contents
Product Overview
Components
Installation Instructions
Speaker & Microphone Kit Installation
  StaSideInstallation
Customer Side Installation
- Bridge Bar Kit
- Surface Mounted Kit
- Flush Mounted Kit
- Slimline Bridge Bar Kit
- Curved Microphone Kit
- Dual Overhead Speaker Kit
Hearing Loop Installation
 AmplierSetup
Using the System
Troubleshooting
3
3
7
8
8
9
9
11
12
14
16
17
18
19
21
23
Contactahasapolicyofcontinuousproductdevelopment,andthereforesmallspecication
changesmaynotbereectedinthismanual.Images,labels,packaging,accessoriesandproduct
coloursaresubjecttochangewithoutnotice.
3
Product Overview
Components
Speech transfer systems provide assistance for clear communication where
normal speech is impaired by use of glass, a security screen or other similar
barriers.
There is a hearing loop facility included, providing additional assistance for
hearingdevicewearers.
1. Installation and User Manual
2. Amplier
3. Hearing Loop Sticker
4. IEC Lead
5. PowerSupply
6. HearingLoopAerial
7. MountingBracket
There will also be one of the following speaker and microphone kits:
Bridge Bar Kit (see page 4)
Surface Mounted Kit (see page 4)
Flush Mounted Kit (see page 5)
Slimline Bridge Bar Kit (see page 5)
Curved Microphone Kit (see page 6)
Dual Overhead Speaker Kit (see page 6)
Fixing Kit:
Adhesive Clip x 10
No.6x1/2”CountersunkScrewsx15
P-Clips x 6
4
36
7
5
2
1
General Components
Speaker & Microphone Components
4
Speaker and Microphone Kits
Bridge Bar Kit - STS-K001L-G/B
(For installation see page 9)
Surface Mounted Kit - STS-K002L-G/B
(For installation see page 11)
1. StaMicrophone
2. Bridge Bar
2
1
1. StaMicrophone
2. Surface Mounted Speaker and Microphone
2
1
5
Flush Mounted Kit - STS-K003L
(For installation see page 12)
Slimline Bridge Bar Kit - STS-K060
(For installation see page 14)
1. StaMicrophone
2. Slimline Bridge Bar
1. StaMicrophone
2. Flush Speakers and Microphone
2
1
2
1
6
Curved Microphone Kit - STS-K035-B/B-RH/G-RH/G-LH
(For installation see page 16)
Dual Overhead Speaker Kit - STS-K015-01
(For installation see page 17)
1. StaMicrophone
2. Curved Speaker and Microphone
1. StaMicrophone
2. Recessed Bridge Bar
3. Dual Overhead Speakers
2
1
2
13
7
Werecommendthatinstallationiscarriedoutbyaqualiedengineer,
adheringtorelevantstandards.
Checkthecontentsoftheboxtofamiliariseyourselfwiththecomponents.
Thestamicrophoneandampliershouldbeinstalledonthestasideofthe
counter.Thecustomerspeakerandmicrophonekitsshouldbeinstalledon
thecustomersideofthecounter.
Follow all relevant instructions in the following order:
1. Speaker&MicrophoneKitInstallation.
  a.StaSideInstallation(seepage8).
  b.CustomerSideInstallation(seepage9).
2. HearingLoopInstallation(seepage18).
3. AmplierSetup(seepage19).
4. UsingtheSystem(seepage21).
Installation Instructions
A basic toolkit recommended to install the system will include:
There may be a need for a router when installing the Flush Mounted Kit, and a
hacksawfortheBridgeBarKitorSlimlineBridgeBarKit.
Pliers
Tape Measure
Pencil or Marker Pen
Torch
Cable Ties
Electrical Insulation Tape
Trunking
Screwdrivers(FlatorBlade2.5mm
and Phillips Head PH2)
Battery or Mains Drill
Drillbits: 2mm, 3mm, 5mm and 7mm
Allen Key Set
Cable Tacking Gun (10mm)
WireCutters/Strippers
Recommended Tools
8
1. Placethestamicrophoneonthestasideofthecountertop,ensuring
thatitdoesnotcauseanobstructionandisasclosetostaaspossible.
2. Placetheamplierunderthestacounter,ensuringthatitwillnot
obstructstawhentheyaresitting.
3. Markthefourxingpointsfortheamplierunderthecounter.
4. Drillandxtheamplierinplaceusingthesuppliedscrews.
5. Usethecablemanagementholeinthecountertorunthesta
microphonecablebacktotheamplier.Ifthereisnotalreadyacable
managementhole,drillinasuitablelocationneartherearofthecounter.
6. Installtheamplier’spowersupplyclosetoapowersocketoutletusing
thesuppliedmountingbracketandxingscrews.
Fixing points
StaSideInstallation
Speaker & Microphone Kit Installation
Amplifier Connections
After all relevant components have been installed, connect all green plugs to
thesocketsattherearoftheamplierfollowingthelayoutdetailedbelow.
LED connection or alert tone (if required)
Stamicrophoneconnection
Customer microphone connection
CondenceLED(ifrequired)forstatusalerts
and fault detection
Hearing loop aerial
Line in connection for
external audio source
Staspeakerconnection
Customer speaker connection
Power input
connection
Use power supply
through ground
supply only
Ifremovinganygreenconnectorsforfeedingcablesthroughholes,ensureallareretted
atthecorrectpolaritybeforeconnectiontotheamplier.Itisrecommendedtotake
photosasarecordbeforetakinganycablesapart.Thisistoensureproperreconnection;
incorrectwiringmayimpactperformance.
9
3. Ifthebridgebarneedstobenarrowed,calculatethewidthrequired
(minimum: 450mm) with the following steps:
a. Locatetheallengrubscrewsonthemountingbracketandloosen
themtoallowthebracketstoslidealongthetube.
b. Slidethebracketsinwardsuntilthedesiredwidthisobtained.Ensure
themicrophonestemisanequaldistancefrombothbrackets.
c. Ifnecessary,useahacksawtocutthebridgebartothecounter’s
requiredlength.Becarefultoavoidanydamagetowiring.
d. Ensurethebracketsareinthedesiredlocationandre-tightenthe
grubscrews.
4. Placethemountingbracketsadjacenttoeithersideofthepass-through.
Theyshouldbeapproximately2-3mmawayfromthescreen.
1. Place the bridge bar on the counter top in a central location over the
pass-throughtray.
2. Disassemble the speaker pods by undoing the screws and removing the
housing.
Customer Side Installation
Bridge Bar Kit
Cable
holes
Housing
xingpoints
Allen grub
screws
Allen grub
screws
Fixing points
10
5. Markthefourxingpointsandtwocablemanagementholestobe
drilled.
6. Ensuretherewillbeaccesstoretrievethecables,thendrilltheholes.
7. Fixthespeakerpodstothecounterandfeedthewiringthroughthe
cablemanagementholes.
8. Retthehousingusingthescrewspreviouslyremoved.
9. Routeallthecablingneatlytotheamplierlocationonthestaside.
11
1. Place the speaker and microphone pods on the customer side of the
countertop.
2. Disassemble the speaker and microphone pods by undoing the screws
andremovingthehousing.
3. Place the mounting brackets adjacent to either side of the
pass-throughtray,atleast2-3mmawayfromthescreen.
4. Markthefourxingpointsandtwocableholestobedrilled.
5. Ensuretherewillbeaccesstoretrievethecablesanddrilltheholes.
Surface Mounted Kit
Fixing points
Housing
xingpoints
Cable holes
6. Fixthespeakerandmicrophonepodstothecounter,andfeedthewires
throughthecablemanagementholes.
7. Retthehousingwithpreviouslyremovedscrews.
8. Routeallcablingneatlytotheamplierlocationonthestaside.
12
4. Usearoutertocutouttwoareasfortheushmountedspeakerand
microphonepods,routedtoadepthof1.5mm.
1. Check that there is at least 50mm of free space below the customer side
ofthecountertopforthespeakerandmicrophonepods.
2. Ensurethereisaccesstothewiringunderthecounteronceinstalled.
3. Mark the cut-out dimensions in the diagram below onto the counter top
twice,adjacenttoeithersideofthepass-throughtray.Therecommended
distancebetweeneachcut-outmarkingis500mm.
Flush Mounted Kit
Speaker and microphone pod
container cut-out
52 54 6515
97.5
120
107
5
Recess (hatched)
Cut-out
R6
13
5. Markthefourxingpointsper
cutoutanddrilltheholes.
6. Runthecablesfromthepods
throughthecountertop.
7. Securebothpodstothe
counter using the screws
provided. Fixing
points
Fixing
points
8. Routeallthecablingneatly
totheamplierlocationonthestaside.
14
1. Place the bridge bar on the counter top in a central location, positioned
overthepass-throughtray.
2. Disassemble the speaker pods by undoing the screws and removing the
housing.
3. Place the mounting brackets on the counter top an equal distance to the
centreofthepass-throughtray.
4. Place the stainless steel bridge bar strip between the brackets with each
endlayingslightlyinsidethebrackets.
5. If the bridge bar needs to be narrowed, use a hacksaw to cut it to the
requiredlength.
6. Markthefourxingpointsandtwocablemanagementholestobe
drilled.
7. Ensure there will be access to retrieve the cables and then drill the pilot
holesforthexingscrews.
8. Test the complete assembly by placing it in its intended position,
ensuringitsitsatagainstthesurfaces.
Slimline Bridge Bar Kit
Cable
hole
Fixing
points
Housing
xingpoints
Cable
hole
Housing
xingpoints
Fixing
points
15
9. Placethemicrophoneassemblyontheglassscreenusingthebridgebar
stripasapositioningguide,ensuringthemicrophonestemisvertical.
10. Laythemicrophonecableinthegrooveonthebackofthebridgebar
stripandfeeditbacktooneofthebrackets.
11. Carefullyadherethebridgebarstriptothescreenframe,ensuringthe
microphonecablestaysinitsgroove.
12. Feedthewiringthroughthecablemanagementholes.
13. Retthehousingusingthescrewspreviouslyremoved.
14. Routeallthecablingneatlytotheamplierlocationonthestaside.
16
1. Placethemicrophoneandspeakerunitonthecustomersideofthe
countertop.
2. Disassemblethecustomerpodbyundoingthescrewsandremovingthe
housing.
3. Placethemountingbracketonthecounter:
Curved Microphone Kit
Cable
hole
Fixing
points
Housing
xing
points
a. Ifthemicrophonestem
curves to the left, place
the pod to the right of the
pass-throughtray;ifthestem
curves to the right, place it to
theleft.
b. Ensurethemicrophoneis
positioned centrally over the
pass-throughtray.
4. Markthefourxingsholesand
thecablemanagementhole.
5. Ensuretherewillbeaccesstoretrievethecablesandthendrilltheholes.
6. Fixthecustomerpodtothecounterandfeedthewiringthroughthecable
hole.
7. Retthehousingusingthescrewspreviouslyremoved.
8. Routeallthecablingneatlytotheamplierlocationonthestaside.
17
Dual Overhead Speaker Kit
b. Checkthecableroutetotheampliersituatedunderthecounter.
Ensure there is access through the counter top and suitable cable
length.Ifneccesary,drillacableholethroughtherearofthe
counterorextendcables.
c. Mark2xxingpointstoattachtheoverheadspeakers.
d. Drillpilotholesandattachthespeakerbracketassemblyusing
suppliedscrews.
e. Routethecablefromthespeakerbacktotheamplierinaneat
andtidyfashion,usingcablecontainmentwhererequired.
f. Repeattheabovestepsonthecustomersideofthecounter.
2. Positionthebridgebaruniton
the customer side of the counter
top, in a central location over
thepass-throughtray.
3. Ensurethemicrophoneand
bridgebarareatagainstthe
screen.
4. Markthe2xingpointsand1
cableholereadyfordrilling.
Fixing
points
1. Installtheoverheadspeakers:
a. Findalocationonthestaside
directly above the pass-through
tray.Ensurethereissuicient
space and no glass behind the
drillinglocation.
5. Drillxingpointsandacable
hole and attach the assembly
withthesuppliedscrews.
7. Feedwiringthroughthecableholebacktotheamplier.
8. Attachthebridgebarcoverusingtheprovidedxingpointsandscrews,
carefullyavoidingdamagetowiring.
Fixing
points
Bridge Bar cover
xingpoints
Cable
hole
Cable
hole
18
Theaerialshouldbexedunderthedesk-toporcountercentrallyonthe
customer side, one half mounted horizontally under the counter and the other
halfmountedvertically,facingthecustomer(asintherstscenariobelow).
Position the aerial under the counter using either the provided P-clips
oranotherxingmethodofyourchoice.Seethediagrambelowfor
recommendedpositioning.
Aistheoptimumlayoutforacounterhearingloop.
B and C are acceptable only if A is not possible and the layout is aligned so
thatthemagneticeldwillbedirectedtowardsuser’sheadheights.
Ensureallhearingloopsignageisdisplayedclearly.
XX
Hearing Loop Installation
A B C
19
AmplierSetup
Ouramplierprovidesfullopenduplexcommunicationandiscompatible
withallofourspeechtransfersystems.Itfeaturesindividualdisplaysforsta
orcustomeradjustmentsandindividualfaultlightsforeasyfaultdiagnosis.
Vol In Status
8
7
6
5
4
3
2
1
Vol Out STS-A31
CO2
contacta
Overview of Front Panel Buttons
Volume In
Increase and decrease
Volume Out
Increase and decrease
Settings
On/Off
Vol In Status
8
7
6
5
4
3
2
1
Vol Out STS-A31
CO2
contacta
Vol In Status
8
7
6
5
4
3
2
1
Vol Out STS-A31
CO2
contacta
Vol In Status
8
7
6
5
4
3
2
1
Vol Out STS-A31
CO2
contacta
Save and exit engineers mode
Move to the next setup area
Beforeenteringengineersmode,cyclethepower.Todothiseither:
Switchthepoweroatthewallsocketandbackonagain,
or,
Remove the power connector and re-insert it
To enter engineers mode, simultaneously press and release the following
buttons within 20 seconds of cycling the power:
Settings button
Volume In increase button
Volume Out increase button
Theon/oandsettingsbuttonsinengineersmodeoperateasfollows:
Please note:
Saveandexitengineersmodeaftermakinganyadjustments.
Theamplierwillautomaticallyexitengineersmodewithoutsavingifno
buttonsarepressedfor2minutes.
Engineer’s Mode
20
Setup Area 3: Hearing Loop Drive Adjustment (LED 3 flashes)
Increase drive
Decrease drive
Vol In Status
8
7
6
5
4
3
2
1
Vol Out STS-A31
CO2
contacta
Vol In Status
8
7
6
5
4
3
2
1
Vol Out STS-A31
CO2
contacta
Vol In Status
8
7
6
5
4
3
2
1
Vol Out STS-A31
CO2
contacta
LEDs illuminate to
display loop drive
voltage
Iftheamplierdoesnothavealoopattached,turnotheredloopfaultLED
8byadjustingthedrivedowntoo.
Please note:
Iftheamplierdetectsanerrorinitssettingsmemoryitwillrestoreitself
tofactorydefaultsettings.
Whilstinengineersmode,thereare3editablesetupareas.Youwillalways
entersetuparea1rst.ThegreenVolumeInLEDbarwillashtoindicate
whichsetupareayouarein.
Setup Areas
Setup Area 2: Ducking Adjustment (LED 2 flashes)
Setup Area 1: Maximum Volume Adjustment (LED 1 flashes)
Increase maximum
stavolumelevel
Decrease maximum
stavolumelevel
Increase maximum
customer volume level
Decrease maximum
customer volume level
Increase
ducking level
Decrease
ducking level
Ducking on
(Vol Out LED 1 illuminates)
Duckingo
(VolOutLED1turnso)
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Contacta STS-K035 User guide

Type
User guide

Contacta STS-K035 is a curved microphone kit designed to enhance communication across barriers like glass or security screens. It features a staff microphone and a curved speaker and microphone unit for the customer side. This kit is ideal for improving speech clarity in environments such as banks, reception areas, and ticket offices, where clear communication is crucial.

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