Cisco DTA 170HD Installation guide
- Category
- Console extenders
- Type
- Installation guide
Cisco DTA 170HD is a digital transport adapter that allows TVs to receive programming from Charter's digital network. It supports both standard-definition and high-definition programming. It features an HDMI port for connecting to HDTVs and a coaxial cable input for connecting to older TVs. The adapter also includes an IR extender to ensure that the remote control signal reaches the TV, even if the adapter is hidden away. Additionally, it has a user-friendly interface with a remote control that makes it easy to navigate channels and adjust settings.
Cisco DTA 170HD is a digital transport adapter that allows TVs to receive programming from Charter's digital network. It supports both standard-definition and high-definition programming. It features an HDMI port for connecting to HDTVs and a coaxial cable input for connecting to older TVs. The adapter also includes an IR extender to ensure that the remote control signal reaches the TV, even if the adapter is hidden away. Additionally, it has a user-friendly interface with a remote control that makes it easy to navigate channels and adjust settings.
Customer Care 1-800-314-7195
charter.com
This guide is intended for owners or managers and front desk personnel.
This guide is not intended for tenants.
Thank you for choosing Charter Communications
DTA INSTALLATION PROCESS & USER
GUIDE FOR CHARTER CONSUMER BULK TV
2Thank you for choosing Charter Communications
This document details the steps a property manager should take to install Digital Transport Adapters (DTAs). DTAs are small,
digital devices that will allow TVs to show programming delivered by Charter’s digital network. Any TVs that are not connected to
a digital device (either a DTA or other digital receiver) will not be able to view programming from Charter’s network.
DTAs that are connected to Charter’s network will remain active. However, when a DTA is disconnected from the network, it will
timeout after 30 days and require remote activation from Charter when it is reconnected to the network.
This DTA install process should take approximately 10 minutes per device. Please contact Customer Care at 1-800-314-7195 with
any questions.
PRIOR TO BEGINNING THE INSTALLATION PROCESS, ENSURE THAT YOU HAVE THESE
ITEMS FOR EACH TV:
• DTA
• RF/HDMI cable(s)
• Power cord
• Remote control
• Batteries
• Velcro
1. Connect Cable to Your DTA
a. Please write the room or unit location where the DTA is being installed on the DTA label.
b. Locate the cable that currently runs from the cable wall outlet to the back of the TV. Leave the cable connected to the
wall, but disconnect the other end from the back of the TV.
c. Reconnect this end of the cable to the "Cable In" input on the back of the DTA.
Charter Equipment. Do not Room #
remove from property. Contact
Property Management for return.
DTA Front Panel DTA Back Panel
POWER LED
Lights when your
digital adapter is fully on
DTA 170HD
POWER
Power
HDMI
To TVCable in
CABLE IN
From cable
TV outlet
To TV
To RF In Port
with Coax Cable
HDMI
Connects to HDMI
port on HDTV*
Power
Connects to
power supply
for DTA
IR IN
To support remote
control operation
IR IN Slide Switch
Slide Switch
For tuning your
digital adapter
to either channel
3 or 4
*HD service required for HD content.
HDMI port can still be used for HDTVs
receiving SD service.
3Thank you for choosing Charter Communications
2. Connect the DTA to the TV
a. If you have an HDTV, connect the HDMI cable to the HDMI port on the back of the DTA and then to the HDMI input
on the back of your TV.
b. For TVs without an HDMI port, connect the DTA to the TV using the coax cable. Ensure that the slide switch is
on channel 3 or 4, depending on your local standards, and ensure that your TV is tuned to the corresponding
channel selected.
Power
HDMI
To TVCable in IR IN Slide Switch
Power
HDMI
To TVCable in IR IN Slide Switch
Digital Adapter
HDMI
HDTV
Supplied
RF cable
To the wall
AC outlet
Supplied
HDMI cable
SDTV
Supplied
RF cable
To the wall
AC outlet
RF cable
Set this switch
to Channel 3
From your
cable service
From your
cable service
IR Extender
IR Extender
Digital Adapter
SD or Analog TV
Power
HDMI
To TVCable in IR IN Slide Switch
Power
HDMI
To TVCable in IR IN Slide Switch
Digital Adapter
HDMI
HDTV
Supplied
RF cable
To the wall
AC outlet
Supplied
HDMI cable
SDTV
Supplied
RF cable
To the wall
AC outlet
RF cable
Set this switch
to Channel 3
From your
cable service
From your
cable service
IR Extender
IR Extender
Digital Adapter
HDTV
4Thank you for choosing Charter Communications
3. Plug the Power Cord into the DTA
Note: If you are using an IR Extender, DO NOT plug the power cord into an electrical outlet until after the IR Extender
has been installed.
4. Connecting the IR Extender
a. If you are using the IR Extender, connect it to the IR port on the back of the DTA.
b. Remove the paper backing of the adhesive pad from the bottom of the IR receiver.
c. Find a place towards the lower right corner on the front of the TV where nothing will block the IR sensor during normal
TV operation.
Note: Place the IR Receiver away from compact fluorescent lights, plasma TV displays and LCD HDTVs. Remote control may be
negatively impacted if the sensor is too close to these types of devices.
d. Attach the IR Extender Receiver by firmly pressing on the IR Receiver.
5. Power Up
a. Connect the DTA to power surge protector.
b. The DTA should power on. (It is possible that your DTA will show a red LED or a green LED on the front panel.
As long as your video is displaying correctly on the TV, the LED color does not matter.)
6. Program the Remote Control to the TV
Option 1: Universal Remote (chart on right)
a. Manually turn the TV on.
b. Press and hold SETUP
SETUP
button on the remote control until the LED blinks twice.
c. Enter the first code (from the detailed instructions included with the remote) for the brand
of TV you have (a full listing of codes can be found at www.urcsupport.com).
d. Press the TV Power button to test. If the TV turns o, setup is complete. If the TV does
not turn o, repeat steps b-d using the next code listed for the TV.
Option 2: Cisco Remote
a. Manually turn the TV on.
b. Press and hold the PROG and TV POWER buttons until the LED on the remote turns on,
then release both buttons.
c. Enter the first code (from the detailed instructions included with the remote) for the brand
of TV you have (a full listing of codes can be found at www.urcsupport.com). The LED will flash twice.
d. Press the TV Power button. If the TV turns o, verify that the VOL+ and VOL- buttons and MUTE button
also work. If all functions work, the code is correct. If the functions do not work, repeat steps b-d
using the next code listed for the TV.
5Thank you for choosing Charter Communications
CONGRATULATIONS! You’ve completed the DTA installation process. You are now ready to program the following
settings via the Menu on the remote control. A default setting for each is in place now, unless otherwise requested by the
property. In the event a setting is changed, an instruction on how to adjust each setting is also included.
CHANNEL TUNING LIST
Users can access channels using the Channel Up/Down
CH
buttons on the remote control, or by entering a channel
number on the remote.
Note: A message similar to the following will appear if a user attempts to tune a channel to which your property does not subscribe. This should
only occur if your property subscribes to Limited Basic Service only, does not subscribe to HBO or Showtime or does not use insertion channels.
If a tenant would like to upgrade to additional video services he or she must call 1-888-345-7139 to subscribe to create an account
in his or her name. Resident will be responsible for any incremental costs and be responsible for returning to Charter any additional
equipment he or she receives.
TV Power
Menu
Menu Up
Menu Down
Menu Left
Menu Right
OK/Enter
Info
Guide
Exit
TV Mute
Setup
Page Down
TV Volume Up
TV Volume Down
Page Up
DTA Power
(currently
deactivated)
Last Channel
Channel Up
Channel Down
Digits 0-9
Language
(currently
deactivated)
(currently
deactivated)
TV Power
Menu
OK/Enter
Info
Exit
Volume Down
Channel Up/Menu Up
Channel Down/
Menu Down
Volume Up
Page
Down
Page Up
Menu Right
Menu Left
Last Channel
DTA Power
(currently
deactivated)
Universal Remote Cisco Remote
6Thank you for choosing Charter Communications
CLOSED CAPTIONS
The default setting for Closed Captioning is OFF. To access Closed Captioning, press MENU . Use the Down button to
highlight Closed Captioning and press OK/ENTER
OK
ENTER
. Use the Directional buttons or follow the on-screen navigation to turn
On or O.
AUDIO LANGUAGE
The default setting for Audio Language is “English”. To change the language setting, press MENU . Use the Down button
to highlight Audio Language and press OK/ENTER
OK
ENTER
. Use the Directional buttons, choose the desired language and press
OK/ENTER
OK
ENTER
.
Note: Not all programming is available in an alternate language. If the audio is changed from English, and alternate audio is not available,
there may be no audio present.
HDMI (APPLIES ONLY TO HDTVs CONNECTED VIA HDMI CABLE)
The default setting for HDMI resolution is "Auto". The device will automatically configure the best HDMI resolution to be compatible
with the TV. To adjust the HDMI resolution, press MENU . Use the Up/Down
CH
buttons to highlight HDMI and press
OK/ENTER
OK
ENTER
. Choose the preferred resolution and press OK/ENTER
OK
ENTER
.
If the property subscribes to Standard Definition service, all channels should be in full-screen format. HD channels will come
in a letterbox format (black bars on top and bottom). If this is not correct on the TV, modify the Aspect Ratio setting to 4:3 and
check again.
If a resident has an HDTV but the property subscribes to the Standard Definition package, most HD channels should be in a
letter box format (black bars on the top and bottom), but SD channels will remain in full-screen format. To modify these settings,
check the TV settings for stretched, zoom, or crop options.
If the property has HDTVs and subscribes to the HD package, all SD channels will be in a pillar-box format (black bars on the
left and right). All HD channels should be full screen in a 16:9 format. If not, modify the Aspect Ratio setting to 16:9.
Note: All Aspect Ratio modifications take 10 seconds before change is completed.
OUTPUT RESOLUTION (HDTVs ONLY)
Default setting for Screen Format is “Auto”. To select another format, press MENU . Use the Down button to highlight
HDM1 Setup and press OK/ENTER
OK
ENTER
. If you do not have an HDTV, this will always default to “Auto” and will not provide additional
options.
CHANNEL LOCKS
Default for Channel Locks is "O". Charter does not recommend changing this setting.
Important Note: If a tenant sets a Channel Lock PIN through the Menu, a call to Charter will be required in order to reset it. Should this
occur in one or more units at your property, please have an authorized sta member call Charter at 1-800-314-7195 and request a
"PIN reset". The Charter representative will need the unit number where the impacted device is located. After the reset, if you are prompted
to enter a PIN, please use "0000" and turn Channel Locks "O". There is no need to set a new PIN.
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Cisco DTA 170HD Installation guide
- Category
- Console extenders
- Type
- Installation guide
Cisco DTA 170HD is a digital transport adapter that allows TVs to receive programming from Charter's digital network. It supports both standard-definition and high-definition programming. It features an HDMI port for connecting to HDTVs and a coaxial cable input for connecting to older TVs. The adapter also includes an IR extender to ensure that the remote control signal reaches the TV, even if the adapter is hidden away. Additionally, it has a user-friendly interface with a remote control that makes it easy to navigate channels and adjust settings.
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