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Manual.indd
Job #: CCF12076
Client: Verizon
Job Name: Set Top Box UPDATE Manual
2012
Studio Artist: Tammy
Proof #: 5-Release
CCF12076 Set Top Box Manual 2012 (bottom)
Set Top Box and TV easy installation guide.
Welcome to life on
T:12.875”
T:5.25”
B:13.125”
B:5.5”
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Cyan
Magenta
Yellow
Black
PMS 1795 C
PMS Cool Gray
11 C
PMS 3262 C
LH: In Progress
Save Date: 10-12-2012 4:02 PM
Previous User: Raoul Matundu
Document Path: Macintosh HD 2:Users:tamm
y:Desktop..._12:CCF12076:12076_CCF_STB_
Manual.indd
Job #: CCF12076
Client: Verizon
Job Name: Set Top Box UPDATE Manual
2012
Studio Artist: Tammy
Proof #: 5-Release
Table of Contents
Set Top Box Manual (Top)
1
Getting Started ....................................................................................................................................... 2
Standard Installation ............................................................................................................................ 3
Automatic Activation of HD STB ..................................................................................................... 4
Standard Defi nition Installation Instructions ............................................................................ 5
Automatic Activation of STB ............................................................................................................ 6
Auto Activation Troubleshooting .................................................................................................... 7
Manual Activation .................................................................................................................................. 8
Verizon In-Home Agent ........................................................................................................................ 9
To connect additional equipment, visit verizon.com/fi ostvwiring
IMPORTANT NOTE: Do NOT plug your Set Top Box into
the power outlet UNTIL you have read the activation
instructions on Page 6.
T:12.875”
T:5.25”
B:13.125”
B:5.5”
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Job #: CCF12076
Client: Verizon
Job Name: Set Top Box UPDATE Manual
2012
Studio Artist: Tammy
Proof #: 5-Release
Getting Started
1. Insert batteries in the Remote Control.
2. Have an HD Set Top Box (STB)? Go to Page 3.
3. Have a Standard Defi nition TV or STB model #QIP2500? Go to Page 5.
Set Top Box Manual (bottom)
2
IMPORTANT NOTE: Do NOT plug your Set Top Box into the power outlet
UNTIL you have read the activation instructions on Page 6.
T:12.875”
T:5.25”
B:13.125”
B:5.5”
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Job Name: Set Top Box UPDATE Manual
2012
Studio Artist: Tammy
Proof #: 5-Release
COAX CABLE
COMPONENT CABLE
2 White Plugs = Audio
3 Black Plugs = Video
POWER CORD
3
1. Plug the wall coax cable into the RF IN or FiOS TV IN on your STB.
2. Connect the 3 black video plugs to the jacks of the same color on
the STB (Video OUT) and TV (Video IN).
3.
Plug the white audio connections into the jacks on the STB
(Audio OUT) and TV (Audio IN). Connect both the right and left sides.
4. Connect the STB’s power cord and plug it into the wall.
Activation starts immediately.
Step
1
Step
2
DON’T FORGET: You must complete Auto Activation within 10 business
days of your STB order date.
HD & DVR Set Top Boxes
Standard Installations
Step
Step
3
4
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T:5.25”
B:13.125”
B:5.5”
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Job Name: Set Top Box UPDATE Manual
2012
Studio Artist: Tammy
Proof #: 5-Release
Note: If you’ve tried Automatic Activation three times and it does not complete, see Page 8 for Manual Activation.
ACTIVATION STEPS
1. Plug the STB power cord into the wall to start Automatic Activation.
This process can take up to 15 minutes.
2. Is your TV on? If not, turn it on now.
3. View the progress of your Automatic Activation on your TV screen.
Note: Your STB will automatically turn off and on during this process.
4. Follow the instructions on the screen. If asked to choose HD or SD,
choose HD.
5. Once you see a live TV picture, your STB is activated!
SIMPLE TROUBLESHOOTING TIPS
• If your STB shows an activation failure, follow the on-screen
troubleshooting prompts, if provided.
• If your STB shows no on-screen activity for over 15 minutes,
unplug the STB power cable from the wall. Wait 15 seconds. Plug the
STB cable back into the wall. Then repeat the steps above.
• Still need help? See Automatic Activation Troubleshooting on Page 7.
4
Automatic Activation of HD Set Top Box
A B
Verizon FiOS Set Top Box Activation
Welcome to Verizon FiOS TV.
Please wait while the Set Top Box performs automatic activation process.
Activation in Progress . . . .
Note: Set Top Box will reboot during the process.
Set Top Box Manual (Bottom)
You will see multiple on-screen images like these during Automatic Activation.
T:12.875”
T:5.25”
B:13.125”
B:5.5”
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Job Name: Set Top Box UPDATE Manual
2012
Studio Artist: Tammy
Proof #: 5-Release
COAX CABLE
NOTE: YOU MAY NEED A SECOND CABLE,
NOT SUPPLIED
POWER CORD
1. Plug the wall coax cable into RF IN on your STB.
2. Connect the second coax cable to the STB’s TV/VCR output and the
TV’s Antenna, Cable or A/V input.
3. Connect the STB’s power cord and plug it into the wall.
Activation starts immediately.
5
Standard Defi nition TV or STB Model #QIP2500
Installation Instructions
Step
1
DON’T FORGET: You must complete Auto Activation within 10 business
days of your STB order date.
3
Step
Step
2
T:12.875”
T:5.25”
B:13.125”
B:5.5”
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Job #: CCF12076
Client: Verizon
Job Name: Set Top Box UPDATE Manual
2012
Studio Artist: Tammy
Proof #: 5-Release
ACTIVATION STEPS
1. Plug the STB power cord into the wall to start Automatic Activation.
This process can take up to 15 minutes.
2. Is your TV on? If not, turn it on now.
3. View the progress of your Automatic Activation on your TV screen.
Note: Your STB will automatically turn off and on during this process.
4. Follow the instructions on the screen. If asked to choose HD or SD,
choose SD.
5. Once you see a live TV picture, your STB is activated!
SIMPLE TROUBLESHOOTING TIPS
• If your STB shows an activation failure, follow the on-screen
troubleshooting prompts, if provided.
• If your STB shows no on-screen activity for over 15 minutes, unplug
the STB power cable from the wall. Wait 15 seconds. Plug the STB
cable back into the wall. Then repeat the steps above.
• Still need help? See Automatic Activation Troubleshooting on Page 7.
Note: If you’ve tried Automatic Activation three times and it does not complete, see Page 8 for Manual Activation.
A B
6
Automatic Activation of Set Top Box
Verizon FiOS Set Top Box Activation
Welcome to Verizon FiOS TV.
Please wait while the Set Top Box performs automatic activation process.
Activation in Progress . . . .
Note: Set Top Box will reboot during the process.
Set Top Box Manual (Bottom)
You will see multiple on-screen images like these during Automatic Activation.
T:12.875”
T:5.25”
B:13.125”
B:5.5”
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Job Name: Set Top Box UPDATE Manual
2012
Studio Artist: Tammy
Proof #: 5-Release
REMOTE CONTROL
• Read “Remote Control Guide” in this box.
• View Help Videos on Channel 131 FiOS® TV.
• Visit verizon.com/usingfi os to program additional devices.
FiOS ROUTER
• Check router is turned on.
• Check router coax cable connection to the coax wall outlet.
• Confi rm Power, WAN and Internet lights are green.
If not, turn router off, then back on. Now unplug the STB Power Cable
for 15 seconds and plug back in.
• If Auto Activation fails, go to Page 8 for manual activation.
7
Set Top Box Manual (Top)
Auto Activation Troubleshooting
Still not working? Call 1.800.VERIZON for technical help.
TV PICTURE — No picture or blue screen?
• Check STB and TV are turned on.
• Set TV to Channel 3 or 4, if using coax cable.
• With TV’s remote, select the correct input channel.
HOME THEATER OR DVD
• Visit verizon.com/fi ostvwiring to connect
DVD players and home theaters.
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T:5.25”
B:13.125”
B:5.5”
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Job Name: Set Top Box UPDATE Manual
2012
Studio Artist: Tammy
Proof #: 5-Release
1. Enter the Equipment Activation Code from your packing slip +
your ZIP Code + the quantity of STB(s).
2. Got more than one STB? Connect plugs for all STBs now.
This process will activate all your STBs at once.
3. IMPORTANT: Turn on the TV using the button on the TV set.
4. Install batteries in the Verizon Remote Control.
5. Press “STB Power” on the Verizon Remote Control. Make sure
STB light is ON.
IF YOUR STB DID NOT AUTO ACTIVATE, ACTIVATE IT MANUALLY.
Equipment Activation Code
8
Set Top Box Manual (Bottom)
Manual Activation
6. To complete activation, visit verizon.com/fi ostv/selfi nstall or call
1.888.897.7499.
•
STB activation takes 15 minutes.
• Your STB is activated when it turns itself off.
7. Turn TV back on and select Channel 3 with TV remote.
8. Turn on STB using Verizon Remote Control.
T:12.875”
T:5.25”
B:13.125”
B:5.5”
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Job #: CCF12076
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Job Name: Set Top Box UPDATE Manual
2012
Studio Artist: Tammy
Proof #: 5-Release
FAST AND EASY SOLUTIONS TO HELP DIAGNOSE AND SOLVE PROBLEMS
To access TV support tools, use your STB Remote Control and select “Menu”, then
“Customer Support”, then “In-Home Agent.”
Or download an even more powerful tool at
verizon.com/inhomeagent to manage
your FiOS services and features including:
• TV — Troubleshoot STB issues.
• Internet — Add computers to your wireless network, manage
e-mail services, optimize network performance or troubleshoot
connectivity problems.
• Phone — Retrieve voice mail access number, set up multiple
mailboxes or manage customized features.
To troubleshoot or learn more about your FiOS® service, click on the Internet, TV or Phone icons on your In-Home Agent screen.
9
Verizon In-Home Agent
Set Top Box Manual (Top)
T:12.875”
T:5.25”
B:13.125”
B:5.5”
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Client: Verizon
Job Name: Set Top Box UPDATE Manual
2012
Studio Artist: Tammy
Proof #: 5-Release
Set Top Box Manual (Bottom)
You are now set to unleash the full potential of
your television.
Colors so bright, they startle. Images so sharp,
they astound. Sound so full, it soars.
Welcome to life on FiOS.
T:12.875”
T:5.25”
B:13.125”
B:5.5”
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Client: Verizon
Job Name: Set Top Box UPDATE Manual
2012
Studio Artist: Tammy
Proof #: 5-Release
Set Top Box Manual (Bottom, Back Cover)
CCF12076-11/2012
T:12.875”
T:5.25”
B:13.125”
B:5.5”
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/
