Avermedia GC570D Installation guide

Brand: Avermedia

Model: GC570D

Type: Installation guide

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AVerMedia GC570D Quick Installation Guide

Date: 2022 Aug For Amazon

AVerMedia Customer Service Team

T[email protected]

System Requirements(For dedicated streaming PC)

https://www.avermedia.com/us/product-detail/GC570D

Operating system: Windows® 10 x64 or later

CPU: Intel® i5-6XXX / AMD Ryzen 5 1600 or above

GPU: NVIDIA® GTX 1050 / AMD R7 560* or above

- HDMI IN 1 & OUT： 3840 x 2160@60fps / 2560 x 1440@144fps / 1920 x

1080@240fps

- HDMI IN 2：1920 x 1080@60fps

Input terminal:

- HDMI IN 1: HDMI 2.0 (4k/60fps, HDR, high refresh rate supported)

- HDMI IN 2: HDMI 1.4 (1080p/60fps compatible)

System requirement:

RAM: 8 GB RAM

Interface: PCI-Express x4 Gen 2

Notes: Some PCIe x4 Gen 2 and M.2 slots may share bandwidth with graphics card,

please consult your motherboard’s user manual.

Typical issue trouble shooting

Question 1:

I can't see the capture card as sources in applications I use.

Does not receive power, tried on multiple PCs

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Answer:

All PCBA boards ensure “Pass” 100% in the AVerMedia factory.

PCBA is an essential part of the GC570D. It must be strictly tested before we are

dispatched from the factory to ensure its quality. Therefore, we build strict inspection

steps, shown below flow:

IC programming-> Testing start-> Auto Testing: Device Link/FW check /HDMI Video,

Audio -> LED check -> All testing item check

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Question 2:

Item arrived damaged with sticky residue on bag and card.

Answer:

Once the packaging has been fulfilled, the all the product needs to be filled in the

records, shown below flow:

Packing-> OQA inspection-> Shipment

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Question 3:

Would not display anything but a green screen

Answer:

GC570D supports two HDMI in; user need to confirm the resolution if supports

GC570D

Please note,

HDMI Input 1 supports resolution are not same HDMI input 2

- HDMI IN 1 & OUT： 3840 x 2160@60fps / 2560 x 1440@144fps / 1920 x

1080@240fps

- HDMI IN 2：1920 x 1080@60fps

The green screen may be the lack of computer performance.

Users can download our tool for confirmation.

AVerMedia Diagnosis Tool - 2.0.1.12

https://storage.avermedia.com/web_release_www/software/AVerMedia_Diagnosis_

Tool_v2.0.1.12.zip

Question4:

Will pass through but will not show in OBS

Answer:

For this problem, you must first confirm whether the device detects it. The video

description video below:

https://www.youtube.com/watch?v=35W0IW7SPBI&t=60s

How to Set Up GC570D with OBS Studio:

FAQ:

https://d22tfas1vlww24.cloudfront.net/avermedia/files/c7aff7df63cf19e326f6e39c6

17c1237.pdf

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Avermedia GC570D Installation guide

Brand: Avermedia

Model: GC570D

Type: Installation guide

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