Westell Technologies 7500 Installation guide

Method and Procedure

Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011

Process Owner: Centralized Operations - Field Operations Support

Information contained in this document is proprietary

Unauthorized disclosure outside CenturyLink Corporation is prohibited

1

Westell 7500 Wireless

Gateway Installation Guide

Method and Procedure

Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011

Process Owner: Centralized Operations - Field Operations Support

Information contained in this document is proprietary

Unauthorized disclosure outside CenturyLink Corporation is prohibited

2

Table of Contents

1.0

TARGET AUDIENCE ....................................................................................................................................3

2.0

PURPOSE .....................................................................................................................................................3

3.0

GENERAL .....................................................................................................................................................3

4.0

EFFECTIVE DATE ........................................................................................................................................4

5.0

ASSOCIATED DOCUMENTS.......................................................................................................................4

6.0

EQUIPMENT .................................................................................................................................................4

7.0

WESTELL 7500 WIRELESS GATEWAY GENERAL INFORMATION........................................................5

8.0

INSTALLATION GUIDE ................................................................................................................................8

9.0

USER INTERFACE .......................................................................................................................................9

10.0

DSL GATEWAY CONFIGURATION - DHCP, STATIC, WIRELESS CONNECTION & BRIDGE MODE 9

11.0

CONTACTS.................................................................................................................................................31

12.0

AUTHORIZATION .......................................................................................................................................31

Method and Procedure

Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011

Process Owner: Centralized Operations - Field Operations Support

Information contained in this document is proprietary

Unauthorized disclosure outside CenturyLink Corporation is prohibited

3

1.0 TARGET AUDIENCE

1.1 Functional workgroup(s) impacted by this Method and Procedure:

Workgroup

Residential & Business

CenturyLink H.S.I.

Technicians

2.0 PURPOSE

2.1 Subject:

Installation instructions for the Westell 7500 Wireless Gateway

2.2 Background:

• The Westell 7500 became the standard wireless gateway for all CenturyLink technicians

around mid to late October 2010.

o The firmware for this device was changed. The new firmware is 5.02.00.04. The

model is A90-750022-07.

• For Legacy CenturyTel, the Westell 7500 (version 14) wireless DSL gateway replaced the Westell

327W series DSL gateways for residential and business customers effective October 2009. Once

version 14 is depleted, the new version will be distributed.

• The existing wireless adapter offered by CenturyLink can be used with this gateway.

2.3 Revisions:

Issue Section Paragraph

Revision Summary

6 All Updated to include standardization of this device for all CenturyLink

technicians. This device will now be used by all techs and replaces

the Zyxel 660HW for Legacy EQ. This device will also be used for

FTTP/FTTC-E and replace the Zyxel P330 router for Legacy EQ.

7 6.0 Removed material codes. All material codes are located on the HSI

Supply List.

8 10.0 Added additional note about the VPI/VCI auto-detecting the correct

configuration.

9 Added clarifying statements on the configurations.

10 10.1 Corrected the DHCP Server Pool size

11

2.2,

10.4

Removed reference to the Westell 7500 becoming the standard

FTTx device.

11 6.0 Updated the adapter from the G202 to the N220. This changed on

1/17/2011.

11 10.4 Updated the Static IP configuration information for a single static IP.

Separated out the steps/screen shots for Leg EQ vs Leg

CenturyTel.

Method and Procedure

Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011

Process Owner: Centralized Operations - Field Operations Support

Information contained in this document is proprietary

Unauthorized disclosure outside CenturyLink Corporation is prohibited

4

3.0 GENERAL

3.1 Roles and Responsibilities:

The following table lists workgroup(s) responsible for implementing the Method and Procedure.

Workgroup Job Function Performed

H.S.I. Technicians Installation of the Westell 7500 Wireless Gateway

3.2 Compliance:

This practice is mandatory as written.

3.3 Adopted for Use:

This practice has been adopted for use in the following business units/divisions of CenturyLink.

(a) Full (Home) Install Technicians

4.0 EFFECTIVE DATE

Effective Date Expiration Date

October 2009 for Legacy CenturyTel & October

2010 for all CenturyLink technicians

Until Further Notice

5.0 ASSOCIATED DOCUMENTS

HSI Supply List

http://nsl.corp.intranet/ADSL/HSI_SUPPLY_LIST.pdf

Installation Guide that customers

should receive on self installs,

home installs, or tech deliveries

Install Guide Oct

2010.pdf

HSI CPE REPAIR/REPLACEMENT &

RETURN POLICY

http://nsl/ncs_jobaid/2010/ja_2010_05_001.pdf

Ordering H.S.I. and PRISM

Equipment in CART (Create a

Requisition Today)

http://nsl/ncs_jobaid/2010/ja_2010_02_008.pdf

Identifying when a Splittered

Installation is Required

http://nsl/ncs_jobaid/2010/ja_2010_02_001.pdf

Splitter Installations

http://nsl.corp.intranet/ncs_jobaid/2010/ja_2010_06_004.pdf

Wireless USB Adapter

http://nsl/ncs_jobaid/2010/ja_2010_03_004.pdf

HSI Full Installation Guide

http://nsl.corp.intranet/ncs_practices/2006/mp_2006_09_003.pdf

Method and Procedure

Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011

Process Owner: Centralized Operations - Field Operations Support

Information contained in this document is proprietary

Unauthorized disclosure outside CenturyLink Corporation is prohibited

5

6.0 Equipment

Wireless CPE CPE Description

Legacy EQ S&E Codes

Westell 7500

Wireless DSL

Gateway

• BHSZYXS(xxx) for

splittered

• BHSZYXF(xxx) for filtered

Zyxel N220

Wireless USB

Adapter

BHS2WRS (USB)

Material codes can be found on the HSI Supply List:

http://nsl.corp.intranet/ADSL/HSI_SUPPLY_LIST.pdf

7.0 Westell 7500 WIRELESS GATEWAY GENERAL INFORMATION

General Information

Minimum Requirements

•

Pentium II processor or better with Windows XP or newer

•

64 MB RAM (128 recommended)

•

25 MB free hard drive space

•

Network Interface Card (NIC/Ethernet) or available USB port

Gateway Features

Multi-port ADSL2/ 2+ Router:

• PPPoE and DHCP WAN Protocols

• VersaPort provides Ethernet WAN interface for FTTx (Fiber to the Premise, or Fiber to the

Curb-Ethernet)

• Built-in ADSL2/ 2+ Modem

• NAT router for multiple computers

• 4-port switch for LAN

• Built-in 802.11b/g wireless access point for mobile LAN

• Can be managed locally or remotely

• Advanced Custom Firewall

Manufacturer Documentation Links

Data Sheet

Method and Procedure

Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011

Process Owner: Centralized Operations - Field Operations Support

Information contained in this document is proprietary

Unauthorized disclosure outside CenturyLink Corporation is prohibited

6

Front Panel

LED COLOR STATUS DESCRIPTION

Green

On

Router power is ON.

POWER

Red

On

POST (Power On Self Test), Failure (not bootable) or Device

Malfunction. Note: The Power LED should be red no longer than two

seconds after the power on self test passes.

Solid Green

Powered device is connected to the associated port

(includes devices with wake-on LAN capability where

slight voltage is supplied to an Ethernet connection).

Note: When using the optional uplink port (E1), Ethernet

LAN connection is limited to E2, E3, and E4.

Flashing Green

10/100 Base-T LAN activity is present (traffic in either

direction)

ETHERNET

1 - 4

Off

Router power is OFF, no cable or no powered device is

connected to the associated port.

On

The Westell Device is ready, but is not sending/receiving

data through the wireless LAN.

Green

Blinking

The Westell Device is sending/receiving data through the

wireless LAN.

Wireless

Off

The wireless LAN is not ready or has failed.

On

The DSL line is up.

Blinking

The Westell Device is initializing the DSL line.

DSL Green

Off

The DSL line is down.

On

The Internet connection is up.

Green

Blinking

The Westell Device is sending/receiving data.

Red

Device attempted to become IP connected and failed (no

DHCP response, no PPP response, PPP authentication

failed, no IP Address from IPCP, etc.).

INTERNET

Off

Router power is OFF, Router is in Bridge Mode, or the

ADSL connection is not present.

Method and Procedure

Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011

Process Owner: Centralized Operations - Field Operations Support

Information contained in this document is proprietary

Unauthorized disclosure outside CenturyLink Corporation is prohibited

7

Rear Panel



DSL Line Connector (RJ-11)



Reset push button



Four Ethernet (RJ-45) connectors with optional UPLINK/E1 port and optional E4/DATA port.

There is no USB port on the 7500. However, customers can use a Wireless USB adapter. It plugs into

the PC and then the customer can connect wirelessly to the 7500.

NOTE:

When using the optional UPLINK/E1 jack (when VersaLink is configured for WAN Uplink mode), Ethernet LAN

connections are limited to ports E2, E3, and E4. The Uplink feature is optional. If Uplink is not enabled via the

Web pages, VersaLink will use DSL as the WAN interface.



Power connector (12 VDC) barrel



Off/On power switch

Connector Descriptions – The following chart explains the device’s rear panel connector types.

Name Type Function

DSL LINE Modular 6-pin (RJ-11) DSL jack

Connects the Router to a telephone jack that has active ADSL

service or to the DSL port of a POTS splitter.

UPLINK/E1 Modular 8-pin (RJ-45) Ethernet jack

Connects the Router to a PC or Hub via 10/100 BaseT

Ethernet.

E2 – E3 Modular 8-pin (RJ-45) Ethernet jack

Connects the Router to a PC or Hub via 10/100 BaseT

Ethernet.

E4/DATA Modular 8-pin (RJ-45)Ethernet jack

When the Ethernet connector is plugged in to the Router’s

DATA port, the USB cable can then be plugged in to the USB

port on a PC or Hub.

POWER Barrel Connector Connects the 12VDC power connector to an AC wall jack.

Method and Procedure

Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011

Process Owner: Centralized Operations - Field Operations Support

Information contained in this document is proprietary

Unauthorized disclosure outside CenturyLink Corporation is prohibited

8

8.0 INSTALLATION GUIDE

Action

Install Gateway

NOTE: The Westell 7500 is pre-configured to automatically auto detect the

connection parameters (DHCP, PPPoE , VPI, VCI).

With the launch of version 22, the gateway includes an automated installation process known

as Home Device Manager (HDM). HDM automatically configures the gateway, walks the

customer through creation of their CenturyLink username/password, installs CenturyLink

Help (for residential customers) and takes the customer to the CenturyLink portal.

Technicians must complete the Home Device Manager (HDM) set-up procedure during gateway

installation (or replacement). Refer to the Associated Documents section of this document for the Full

Installation Guide M&P.

1. Turn your computer on.

2. Start browser (Internet Explorer)

• The gateway will automatically attempt to connect via DHCP or PPPoE. If successful

the HDM (Home Device Manager) flow will start. The auto detection will take

around 1-2 minutes.

Method and Procedure

Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011

Process Owner: Centralized Operations - Field Operations Support

Information contained in this document is proprietary

Unauthorized disclosure outside CenturyLink Corporation is prohibited

9

There’s also a You Tube video available for customers on self installations that demonstrates

how to install the gateway. http://www.youtube.com/watch?v=yvbWApqFIo0

A separate video is available for how to activate CenturyLink H.S.I. :

http://www.youtube.com/watch?v=5y5ux70i4o4

Note: In the event a tech is on a trouble and HDM gets locked up, the tech can release HDM and by-

pass the installation flow. Refer to the H.S.I. Full Installation Guide M&P under Associated

Documents within this document for instructions on this.

9.0 USER INTERFACE

Westell gateways are configured via a web-based Graphical User Interface (GUI). To connect to the user

interface:

1. Open up a browser (Internet Explorer)

2. Type in 10.0.0.1 and hit Enter

3. If there isn’t a connection already configured, you will be launched to the Connection screen.

……………………………………………………………………………………………………………

The following sections are provided as a reference in the event a technician needs to validate

the configuration.

10.0 DSL GATEWAY CONFIGURATION – PPPoE, DHCP, STATIC/MULTIPLE STATIC & BRIDGE MODE

10.1 DEFAULT SETTINGS

(Note: Although the default for the VPI/VCI is 8/35, the device will be able to auto-detect if it should be 8/35

or not. In the case of Madison River Properties, it will switch over to 0/35 after attempting the 8/35. This

will take about 1-2 minutes. )

WAN (ADSL):

Encapsulation: ENET Encap

Multiplexing: LLC

VPI: 8

VCI: 35

IP Address: Obtained automatically

Method and Procedure

Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011

Process Owner: Centralized Operations - Field Operations Support

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LAN:

IP Address: 10.0.0.1

DHCP Server Starting Address: 10.0.0.2

DHCP Server Pool Size: 32

WLAN: Enabled by default

SSID: Westell#### (#### represents the last 4 of the serial number)

Channel: 6

Security: WPA

Key: Pre-generated listed on the label.

Method and Procedure

Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011

Process Owner: Centralized Operations - Field Operations Support

Information contained in this document is proprietary

Unauthorized disclosure outside CenturyLink Corporation is prohibited

11

10.2 Configuring to the 7500 gateway for a PPPoE customer

IF HDM recognizes that the account is PPPoE, the PPPoE Account ID and password will already be built in as a

generic connection by default.

If there is already an account in the device, they will see the information under the Broadband Connection screen.

• If you need to modify the account information, click “Add/Edit Connection”.

Method and Procedure

Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011

Process Owner: Centralized Operations - Field Operations Support

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• Click the “edit” button to change the current configuration or New Connection to create a

new one.

Method and Procedure

Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011

Process Owner: Centralized Operations - Field Operations Support

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• Make the appropriate changes and click “Save”.

10.3 DHCP CONFIGURATION

The Westell gateway is preconfigured to connect to the CenturyLink network via PPPoE. It can be configured to

connect through DHCP. Below are instructions for configuring the gateway as DHCP.

1. From the Advanced tab, click WAN and then VCs option

Method and Procedure

Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011

Process Owner: Centralized Operations - Field Operations Support

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2. Click the “Edit” to the right of the PPPoE.

Method and Procedure

Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011

Process Owner: Centralized Operations - Field Operations Support

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3. The General settings should match those shown below. (NOTE: For the VPI/VCI Configuration, the

device will auto detect which one to use. For Legacy EQ DHCP should be configured using 8/35,

Legacy CenturyTel PPPoE should use 8/35, and Madison River DHCP Properties should use 0/35.)

Method and Procedure

Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011

Process Owner: Centralized Operations - Field Operations Support

Information contained in this document is proprietary

Unauthorized disclosure outside CenturyLink Corporation is prohibited

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10.4 STATIC IP CONFIGURATION

Single Static IP configuration

Note: The customer’s Subnet Mask and Gateway information can be located in the following places:

• Legacy EQ can get this information from the D001 line of the service order.

• For Legacy CenturyTel & Converted States:

o MARTENS does not have the ability to house gateway and subnet mask information.

The process is now for customer service agents to copy and paste this information in

the order remarks.

o If this information is not provided within remarks, save yourself a phone call into

assignment and look it up yourself via the Static IP Look-up Tool.

o Link to SIP Look-up tool (you might want to bookmark this site for future use):

http://lamonnscipl01.cte.net/customer/staticip/index.php

Legacy Embarq & Converted states in Leg EQ areas follow the process below for DHCP

When the VCs display click "Edit"

on the first connection.

Method and Procedure

Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011

Process Owner: Centralized Operations - Field Operations Support

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The default configuration will

display.

Method and Procedure

Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011

Process Owner: Centralized Operations - Field Operations Support

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Modify the settings to the values

below:

VPI = 8

VCI = 35

QoS = UBR

Protocol = Bridged

Mode = Routed Bridge

DHCP Client = Disable

IP Address = Customer IP

Subnet Mask = Assigned Subnet

Mask Gateway = Assigned

Gateway

DNS Primary = DNS for the

customers area

DNS Secondary = DNS for the

customers area

Proxy ARP = Disable

Click set VC.

This example uses 65.41.147.244

as the customer IP.

You will return to the main menu

once the VC is saved. Reboot the

device and it will be provisioned

correctly.

Method and Procedure

Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011

Process Owner: Centralized Operations - Field Operations Support

Information contained in this document is proprietary

Unauthorized disclosure outside CenturyLink Corporation is prohibited

19

Legacy CenturyTel should follow the process below:

Static IP Configuration

In the Customer's

Westell device, change

the Public IP addressing

and click on the

"Advanced" Tab, "LAN"

and choose "Public

LAN".

Configure the Public

LAN screen.

Clicking "Save" will

require a reboot. Click

"OK"

• Public LAN DHCP Server Enable: unchecked

• Public LAN Enable: checked

• Public LAN IP Address: The first of the two Static IPs for the customer.

• Public LAN Subnet Mask: 255.255.255.252 Note: The Subnet Mask may be

different depending on the number of IP addresses the customer has.

The Westell is now

configured. You will now

need to setup the

secondary devices by

configuring their LAN

Settings.

• IP Address: The 2nd Static IP address assigned to this customer

• Subnet Mask: 255.255.255.252

• Default Gateway: The 1st Static IP address assigned to this customer. This is the

same IP address that you installed on the Westell router above.

• DNS Servers: These will be based on the customer's location.

Method and Procedure

Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011

Process Owner: Centralized Operations - Field Operations Support

Information contained in this document is proprietary

Unauthorized disclosure outside CenturyLink Corporation is prohibited

20

Multiple Static Configuration is configured through the Advanced Tab.

1) Click Advanced and highlight WAN. Then click VCs. Click the edit button next to the VC that is

enabled usually the one on top.

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Westell Technologies 7500 Installation guide

Westell Technologies 7500 Installation guide

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