Westell Technologies 7500 Installation guide

Brand
Westell Technologies
Model
7500
Type
Installation guide
Method and Procedure
Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011
Process Owner: Centralized Operations - Field Operations Support
Information contained in this document is proprietary
Unauthorized disclosure outside CenturyLink Corporation is prohibited
1
Westell 7500 Wireless
Gateway Installation Guide
Method and Procedure
Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011
Process Owner: Centralized Operations - Field Operations Support
Information contained in this document is proprietary
Unauthorized disclosure outside CenturyLink Corporation is prohibited
2
Table of Contents
1.0
TARGET AUDIENCE ....................................................................................................................................3
2.0
PURPOSE .....................................................................................................................................................3
3.0
GENERAL .....................................................................................................................................................3
4.0
EFFECTIVE DATE ........................................................................................................................................4
5.0
ASSOCIATED DOCUMENTS.......................................................................................................................4
6.0
EQUIPMENT .................................................................................................................................................4
7.0
WESTELL 7500 WIRELESS GATEWAY GENERAL INFORMATION........................................................5
8.0
INSTALLATION GUIDE ................................................................................................................................8
9.0
USER INTERFACE .......................................................................................................................................9
10.0
DSL GATEWAY CONFIGURATION - DHCP, STATIC, WIRELESS CONNECTION & BRIDGE MODE 9
11.0
CONTACTS.................................................................................................................................................31
12.0
AUTHORIZATION .......................................................................................................................................31
Method and Procedure
Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011
Process Owner: Centralized Operations - Field Operations Support
Information contained in this document is proprietary
Unauthorized disclosure outside CenturyLink Corporation is prohibited
3
1.0 TARGET AUDIENCE
1.1 Functional workgroup(s) impacted by this Method and Procedure:
Workgroup
Residential & Business
CenturyLink H.S.I.
Technicians
2.0 PURPOSE
2.1 Subject:
Installation instructions for the Westell 7500 Wireless Gateway
2.2 Background:
• The Westell 7500 became the standard wireless gateway for all CenturyLink technicians
around mid to late October 2010.
o The firmware for this device was changed. The new firmware is 5.02.00.04. The
model is A90-750022-07.
• For Legacy CenturyTel, the Westell 7500 (version 14) wireless DSL gateway replaced the Westell
327W series DSL gateways for residential and business customers effective October 2009. Once
version 14 is depleted, the new version will be distributed.
• The existing wireless adapter offered by CenturyLink can be used with this gateway.
2.3 Revisions:
Issue Section Paragraph
Revision Summary
6 All Updated to include standardization of this device for all CenturyLink
technicians. This device will now be used by all techs and replaces
the Zyxel 660HW for Legacy EQ. This device will also be used for
FTTP/FTTC-E and replace the Zyxel P330 router for Legacy EQ.
7 6.0 Removed material codes. All material codes are located on the HSI
Supply List.
8 10.0 Added additional note about the VPI/VCI auto-detecting the correct
configuration.
9 Added clarifying statements on the configurations.
10 10.1 Corrected the DHCP Server Pool size
11
2.2,
10.4
Removed reference to the Westell 7500 becoming the standard
FTTx device.
11 6.0 Updated the adapter from the G202 to the N220. This changed on
1/17/2011.
11 10.4 Updated the Static IP configuration information for a single static IP.
Separated out the steps/screen shots for Leg EQ vs Leg
CenturyTel.
Method and Procedure
Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011
Process Owner: Centralized Operations - Field Operations Support
Information contained in this document is proprietary
Unauthorized disclosure outside CenturyLink Corporation is prohibited
4
3.0 GENERAL
3.1 Roles and Responsibilities:
The following table lists workgroup(s) responsible for implementing the Method and Procedure.
Workgroup Job Function Performed
H.S.I. Technicians Installation of the Westell 7500 Wireless Gateway
3.2 Compliance:
This practice is mandatory as written.
3.3 Adopted for Use:
This practice has been adopted for use in the following business units/divisions of CenturyLink.
(a) Full (Home) Install Technicians
4.0 EFFECTIVE DATE
Effective Date Expiration Date
October 2009 for Legacy CenturyTel & October
2010 for all CenturyLink technicians
Until Further Notice
5.0 ASSOCIATED DOCUMENTS
HSI Supply List
http://nsl.corp.intranet/ADSL/HSI_SUPPLY_LIST.pdf
Installation Guide that customers
should receive on self installs,
home installs, or tech deliveries
Install Guide Oct
2010.pdf
HSI CPE REPAIR/REPLACEMENT &
RETURN POLICY
http://nsl/ncs_jobaid/2010/ja_2010_05_001.pdf
Ordering H.S.I. and PRISM
Equipment in CART (Create a
Requisition Today)
http://nsl/ncs_jobaid/2010/ja_2010_02_008.pdf
Identifying when a Splittered
Installation is Required
http://nsl/ncs_jobaid/2010/ja_2010_02_001.pdf
Splitter Installations
http://nsl.corp.intranet/ncs_jobaid/2010/ja_2010_06_004.pdf
Wireless USB Adapter
http://nsl/ncs_jobaid/2010/ja_2010_03_004.pdf
HSI Full Installation Guide
http://nsl.corp.intranet/ncs_practices/2006/mp_2006_09_003.pdf
Method and Procedure
Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011
Process Owner: Centralized Operations - Field Operations Support
Information contained in this document is proprietary
Unauthorized disclosure outside CenturyLink Corporation is prohibited
5
6.0 Equipment
Wireless CPE CPE Description
Legacy EQ S&E Codes
Westell 7500
Wireless DSL
Gateway
• BHSZYXS(xxx) for
splittered
• BHSZYXF(xxx) for filtered
Zyxel N220
Wireless USB
Adapter
BHS2WRS (USB)
Material codes can be found on the HSI Supply List:
http://nsl.corp.intranet/ADSL/HSI_SUPPLY_LIST.pdf
7.0 Westell 7500 WIRELESS GATEWAY GENERAL INFORMATION
General Information
Minimum Requirements
•
Pentium II processor or better with Windows XP or newer
•
64 MB RAM (128 recommended)
•
25 MB free hard drive space
•
Network Interface Card (NIC/Ethernet) or available USB port
Gateway Features
Multi-port ADSL2/ 2+ Router:
• PPPoE and DHCP WAN Protocols
• VersaPort provides Ethernet WAN interface for FTTx (Fiber to the Premise, or Fiber to the
Curb-Ethernet)
• Built-in ADSL2/ 2+ Modem
• NAT router for multiple computers
• 4-port switch for LAN
• Built-in 802.11b/g wireless access point for mobile LAN
• Can be managed locally or remotely
• Advanced Custom Firewall
Manufacturer Documentation Links
Data Sheet
Method and Procedure
Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011
Process Owner: Centralized Operations - Field Operations Support
Information contained in this document is proprietary
Unauthorized disclosure outside CenturyLink Corporation is prohibited
6
Front Panel
LED COLOR STATUS DESCRIPTION
Green
On
Router power is ON.
POWER
Red
On
POST (Power On Self Test), Failure (not bootable) or Device
Malfunction. Note: The Power LED should be red no longer than two
seconds after the power on self test passes.
Solid Green
Powered device is connected to the associated port
(includes devices with wake-on LAN capability where
slight voltage is supplied to an Ethernet connection).
Note: When using the optional uplink port (E1), Ethernet
LAN connection is limited to E2, E3, and E4.
Flashing Green
10/100 Base-T LAN activity is present (traffic in either
direction)
ETHERNET
1 - 4
Off
Router power is OFF, no cable or no powered device is
connected to the associated port.
On
The Westell Device is ready, but is not sending/receiving
data through the wireless LAN.
Green
Blinking
The Westell Device is sending/receiving data through the
wireless LAN.
Wireless
Off
The wireless LAN is not ready or has failed.
On
The DSL line is up.
Blinking
The Westell Device is initializing the DSL line.
DSL Green
Off
The DSL line is down.
On
The Internet connection is up.
Green
Blinking
The Westell Device is sending/receiving data.
Red
Device attempted to become IP connected and failed (no
DHCP response, no PPP response, PPP authentication
failed, no IP Address from IPCP, etc.).
INTERNET
Off
Router power is OFF, Router is in Bridge Mode, or the
ADSL connection is not present.
Method and Procedure
Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011
Process Owner: Centralized Operations - Field Operations Support
Information contained in this document is proprietary
Unauthorized disclosure outside CenturyLink Corporation is prohibited
7
Rear Panel
DSL Line Connector (RJ-11)
Reset push button
Four Ethernet (RJ-45) connectors with optional UPLINK/E1 port and optional E4/DATA port.
There is no USB port on the 7500. However, customers can use a Wireless USB adapter. It plugs into
the PC and then the customer can connect wirelessly to the 7500.
NOTE:
When using the optional UPLINK/E1 jack (when VersaLink is configured for WAN Uplink mode), Ethernet LAN
connections are limited to ports E2, E3, and E4. The Uplink feature is optional. If Uplink is not enabled via the
Web pages, VersaLink will use DSL as the WAN interface.
Power connector (12 VDC) barrel
Off/On power switch
Connector Descriptions – The following chart explains the device’s rear panel connector types.
Name Type Function
DSL LINE Modular 6-pin (RJ-11) DSL jack
Connects the Router to a telephone jack that has active ADSL
service or to the DSL port of a POTS splitter.
UPLINK/E1 Modular 8-pin (RJ-45) Ethernet jack
Connects the Router to a PC or Hub via 10/100 BaseT
Ethernet.
E2 – E3 Modular 8-pin (RJ-45) Ethernet jack
Connects the Router to a PC or Hub via 10/100 BaseT
Ethernet.
E4/DATA Modular 8-pin (RJ-45)Ethernet jack
When the Ethernet connector is plugged in to the Router’s
DATA port, the USB cable can then be plugged in to the USB
port on a PC or Hub.
POWER Barrel Connector Connects the 12VDC power connector to an AC wall jack.
Method and Procedure
Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011
Process Owner: Centralized Operations - Field Operations Support
Information contained in this document is proprietary
Unauthorized disclosure outside CenturyLink Corporation is prohibited
8
8.0 INSTALLATION GUIDE
Action
Install Gateway
NOTE: The Westell 7500 is pre-configured to automatically auto detect the
connection parameters (DHCP, PPPoE , VPI, VCI).
With the launch of version 22, the gateway includes an automated installation process known
as Home Device Manager (HDM). HDM automatically configures the gateway, walks the
customer through creation of their CenturyLink username/password, installs CenturyLink
Help (for residential customers) and takes the customer to the CenturyLink portal.
Technicians must complete the Home Device Manager (HDM) set-up procedure during gateway
installation (or replacement). Refer to the Associated Documents section of this document for the Full
Installation Guide M&P.
1. Turn your computer on.
2. Start browser (Internet Explorer)
• The gateway will automatically attempt to connect via DHCP or PPPoE. If successful
the HDM (Home Device Manager) flow will start. The auto detection will take
around 1-2 minutes.
Method and Procedure
Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011
Process Owner: Centralized Operations - Field Operations Support
Information contained in this document is proprietary
Unauthorized disclosure outside CenturyLink Corporation is prohibited
9
There’s also a You Tube video available for customers on self installations that demonstrates
how to install the gateway. http://www.youtube.com/watch?v=yvbWApqFIo0
A separate video is available for how to activate CenturyLink H.S.I. :
http://www.youtube.com/watch?v=5y5ux70i4o4
Note: In the event a tech is on a trouble and HDM gets locked up, the tech can release HDM and by-
pass the installation flow. Refer to the H.S.I. Full Installation Guide M&P under Associated
Documents within this document for instructions on this.
9.0 USER INTERFACE
Westell gateways are configured via a web-based Graphical User Interface (GUI). To connect to the user
interface:
1. Open up a browser (Internet Explorer)
2. Type in 10.0.0.1 and hit Enter
3. If there isn’t a connection already configured, you will be launched to the Connection screen.
……………………………………………………………………………………………………………
The following sections are provided as a reference in the event a technician needs to validate
the configuration.
10.0 DSL GATEWAY CONFIGURATION – PPPoE, DHCP, STATIC/MULTIPLE STATIC & BRIDGE MODE
10.1 DEFAULT SETTINGS
(Note: Although the default for the VPI/VCI is 8/35, the device will be able to auto-detect if it should be 8/35
or not. In the case of Madison River Properties, it will switch over to 0/35 after attempting the 8/35. This
will take about 1-2 minutes. )
WAN (ADSL):
Encapsulation: ENET Encap
Multiplexing: LLC
VPI: 8
VCI: 35
IP Address: Obtained automatically
Method and Procedure
Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011
Process Owner: Centralized Operations - Field Operations Support
Information contained in this document is proprietary
Unauthorized disclosure outside CenturyLink Corporation is prohibited
10
LAN:
IP Address: 10.0.0.1
DHCP Server Starting Address: 10.0.0.2
DHCP Server Pool Size: 32
WLAN: Enabled by default
SSID: Westell#### (#### represents the last 4 of the serial number)
Channel: 6
Security: WPA
Key: Pre-generated listed on the label.
Method and Procedure
Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011
Process Owner: Centralized Operations - Field Operations Support
Information contained in this document is proprietary
Unauthorized disclosure outside CenturyLink Corporation is prohibited
11
10.2 Configuring to the 7500 gateway for a PPPoE customer
IF HDM recognizes that the account is PPPoE, the PPPoE Account ID and password will already be built in as a
generic connection by default.
If there is already an account in the device, they will see the information under the Broadband Connection screen.
• If you need to modify the account information, click “Add/Edit Connection”.
Method and Procedure
Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011
Process Owner: Centralized Operations - Field Operations Support
Information contained in this document is proprietary
Unauthorized disclosure outside CenturyLink Corporation is prohibited
12
• Click the “edit” button to change the current configuration or New Connection to create a
new one.
Method and Procedure
Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011
Process Owner: Centralized Operations - Field Operations Support
Information contained in this document is proprietary
Unauthorized disclosure outside CenturyLink Corporation is prohibited
13
• Make the appropriate changes and click “Save”.
10.3 DHCP CONFIGURATION
The Westell gateway is preconfigured to connect to the CenturyLink network via PPPoE. It can be configured to
connect through DHCP. Below are instructions for configuring the gateway as DHCP.
1. From the Advanced tab, click WAN and then VCs option
Method and Procedure
Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011
Process Owner: Centralized Operations - Field Operations Support
Information contained in this document is proprietary
Unauthorized disclosure outside CenturyLink Corporation is prohibited
14
2. Click the “Edit” to the right of the PPPoE.
Method and Procedure
Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011
Process Owner: Centralized Operations - Field Operations Support
Information contained in this document is proprietary
Unauthorized disclosure outside CenturyLink Corporation is prohibited
15
3. The General settings should match those shown below. (NOTE: For the VPI/VCI Configuration, the
device will auto detect which one to use. For Legacy EQ DHCP should be configured using 8/35,
Legacy CenturyTel PPPoE should use 8/35, and Madison River DHCP Properties should use 0/35.)
Method and Procedure
Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011
Process Owner: Centralized Operations - Field Operations Support
Information contained in this document is proprietary
Unauthorized disclosure outside CenturyLink Corporation is prohibited
16
10.4 STATIC IP CONFIGURATION
Single Static IP configuration
Note: The customer’s Subnet Mask and Gateway information can be located in the following places:
• Legacy EQ can get this information from the D001 line of the service order.
• For Legacy CenturyTel & Converted States:
o MARTENS does not have the ability to house gateway and subnet mask information.
The process is now for customer service agents to copy and paste this information in
the order remarks.
o If this information is not provided within remarks, save yourself a phone call into
assignment and look it up yourself via the Static IP Look-up Tool.
o Link to SIP Look-up tool (you might want to bookmark this site for future use):
http://lamonnscipl01.cte.net/customer/staticip/index.php
Legacy Embarq & Converted states in Leg EQ areas follow the process below for DHCP
When the VCs display click "Edit"
on the first connection.
Method and Procedure
Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011
Process Owner: Centralized Operations - Field Operations Support
Information contained in this document is proprietary
Unauthorized disclosure outside CenturyLink Corporation is prohibited
17
The default configuration will
display.
Method and Procedure
Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011
Process Owner: Centralized Operations - Field Operations Support
Information contained in this document is proprietary
Unauthorized disclosure outside CenturyLink Corporation is prohibited
18
Modify the settings to the values
below:
VPI = 8
VCI = 35
QoS = UBR
Protocol = Bridged
Mode = Routed Bridge
DHCP Client = Disable
IP Address = Customer IP
Subnet Mask = Assigned Subnet
Mask Gateway = Assigned
Gateway
DNS Primary = DNS for the
customers area
DNS Secondary = DNS for the
customers area
Proxy ARP = Disable
Click set VC.
This example uses 65.41.147.244
as the customer IP.
You will return to the main menu
once the VC is saved. Reboot the
device and it will be provisioned
correctly.
Method and Procedure
Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011
Process Owner: Centralized Operations - Field Operations Support
Information contained in this document is proprietary
Unauthorized disclosure outside CenturyLink Corporation is prohibited
19
Legacy CenturyTel should follow the process below:
Static IP Configuration
In the Customer's
Westell device, change
the Public IP addressing
and click on the
"Advanced" Tab, "LAN"
and choose "Public
LAN".
Configure the Public
LAN screen.
Clicking "Save" will
require a reboot. Click
"OK"
• Public LAN DHCP Server Enable: unchecked
• Public LAN Enable: checked
• Public LAN IP Address: The first of the two Static IPs for the customer.
• Public LAN Subnet Mask: 255.255.255.252 Note: The Subnet Mask may be
different depending on the number of IP addresses the customer has.
The Westell is now
configured. You will now
need to setup the
secondary devices by
configuring their LAN
Settings.
• IP Address: The 2nd Static IP address assigned to this customer
• Subnet Mask: 255.255.255.252
• Default Gateway: The 1st Static IP address assigned to this customer. This is the
same IP address that you installed on the Westell router above.
• DNS Servers: These will be based on the customer's location.
Method and Procedure
Field Operations Support MP-2009-12-004/ Issue 11/Date: 2/9/2011
Process Owner: Centralized Operations - Field Operations Support
Information contained in this document is proprietary
Unauthorized disclosure outside CenturyLink Corporation is prohibited
20
Multiple Static Configuration is configured through the Advanced Tab.
1) Click Advanced and highlight WAN. Then click VCs. Click the edit button next to the VC that is
enabled usually the one on top.
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Westell Technologies 7500 Installation guide

Brand
Westell Technologies
Model
7500
Type
Installation guide
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