Polycom VSX 5000 User manual

Brand: Polycom

Model: VSX 5000

Type: User manual

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Instructional Documents

Video Conference >> PolyCom >> VSX 5000

This Document Contains:

A Device Description

An Installation Guide

Instructions for Use

Best Practices

Troubleshooting Information

Contact Information for More Help

Extension Computing

Technology Unit

Document Id: M302

Document Version: 2.3

Document Created: April 2006

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Table of Contents

Objectives of This Document

Goals 3

How to read this document 3

Device description 4

Installation Guide

Locate all the parts 5

Begin connecting the cables 6

Follow these steps in connecting the cables 7

Instructions For Use

Turning the device on 8

Using the remote control 9

Making your first call 10

Using the directory to make a call 11

Ending a call 12

Controlling the camera 13

Controlling the volume and mute 14

Testing the audio 15

Best Practices

Purpose of this section 18

Positioning the system 18

Video conference etiquette 19

Troubleshooting Guides

The remote control is not working 20

There is no video on the television 20

There is no audio on the television 21

The PolyCom VSX 5000 will not make a call 21

Where to find the PolyCom VSX 5000’s IP number 22

Support Contact Information

Who to call 23

Contact Information

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Objectives of This Document

Goals:

Using this document, a user should be able to accomplish the following:

• Setup a PolyCom VSX 5000 video conference device

• Properly initiate and complete a video conference using a PolyCom

VSX 5000 video conference device

• Troubleshoot basic problems with the PolyCom VSX 5000 video

conference device

• Contact the appropriate persons for help solving serious problems

with the PolyCom VSX 5000 video conference device

How to read this document:

This document is broken into several parts. Each part is labeled and can

be found by its title or its page number on the table of contents. This

document can either be read straight through as a teaching tool or as

needed as a reference tool.

Icons are used through this document to highlight important concepts or

to warn the reader about a potentially problematic situation. The

following icons are used:

Tips provide additional information that may not be obvious from

reading a product manual.

Warnings are there in case there is a risk of making a mistake that

would harm a product.

References provide links to additional information, either in books or

on the Internet, about a product.

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Device description:

PolyCom systems are designed to do one thing: make it easier to

communicate with people face to face. Because long distances often

make this infeasible, videoconferencing is becoming quite popular. When

you use the PolyCom VSX 5000 you can interact with people, in real time,

through a video connection. They can see and hear you just as you can

see and hear them.

This document explains how to setup your PolyCom VSX 5000 and how to

use it. This document also includes help troubleshooting common

problems with installation and use. Finally, this document provides

contact information for people and groups that can help you setup and

use your PolyCom VSX 5000.

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Installation Guide

This section will explain how to perform a normal installation of a

PolyCom VSX 5000 video conference device. This installation requires

that you have a television with an S-Video input and access to the

Internet.

Locate all the parts:

If you are missing a part listed stop and do not continue. Contact the

person who shipped you the device and confirm you have all the parts

you need to safely complete the installation. Missing or substandard

parts increase the likelihood that the unit will become damaged during

use.

VSX 5000 Base Unit

This is the camera for the video

conferencing system. It is placed on

top of the television screen.

Microphone

Used to increase the quality of voice

transmission.

Remote Control

This is the only way to control the

video conference device.

Power Cable

The cable is blue tipped and

connects the base unit to the

subwoofer.

Audio Cables

This cable is red and white tipped

and connects to the television’s

audio inputs.

LAN Cable

This cable is probably orange tipped

and connects the video conference

device to the Internet.

S-Video Cable

This cable is yellow tipped and

connects the video conference device

to the television.

Microphone Cable

This cable is brown tipped and

connects the microphone to the

video conference device.

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Miscellaneous

hardware

Contains cable ties, batteries, and

other small items used for mounting

the video conference device either

on a rack or on the television.

Documentation

The manuals come on CDs and in

printed form.

Begin connecting the cables:

The following image labels only the connections you will need for a

normal installation.

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Follow these steps in connecting the cables:

It will probably be easiest to set the base unit (the camera) on a flat

table while connecting the cables. Once you are finished, place the base

unit on top of the television set. Placing the base unit on top of the

television set while connecting cables may be awkward and the base

unit may be knocked to the ground.

Plug the LAN cable into the orange LAN port on the

base unit. Then plug the other end of the LAN cable

into the Internet jack in your wall.

Plug the audio cable into the bottom red and white

jacks on the base unit. Then plug the other end of

the audio cable into the red and white audio in jacks

on the television.

Plug the S-Video cable into the bottom yellow S-

Video jack on the base unit. Then plug the other end

of the S-Video cable into the yellow S-Video in jack

on the television.

Plug the microphone cable into the brown

microphone jack on the base unit. Then plug the

other end into the microphone. After plugging a first

microphone into the base unit, a second microphone

can be plugged into the available jack on the first

microphone. See page 18 for layout options.

Plug the power cable into the blue power connector

on the base unit. Then plug the other end into the

power outlet in the wall. Also ensure the television

is plugged into a power outlet on the wall.

Batteries should already be in the remote control. If

not, place three AAA batteries in the remote control.

At this point the PolyCom VSX 5000 is connected and ready for its first

use. The next section of this document will explain how to turn the

device on and make a call.

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Instructions for Use

Turning the device on:

Begin by turning the television on.

The PolyCom VSX 5000 has a power switch on the back of

the device on the right hand side of the back panel.

The video conference device can take as long as 16 seconds

to start. Once it does you should see a short movie on the

television screen with dancing triangles (the logo for the

company PolyCom).

Once you see the main dialing page you are ready to use

your PolyCom VSX 5000 system to video conference.

Many television sets have multiple inputs. You may have to change the

channel on the television in order to use the PolyCom video conference

device. Your television’s remote probably has a button called “Line” or

“Input.” Try changing inputs if you are having problems getting a

picture. See page 20 for details.

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Using the remote control:

There are many buttons on the PolyCom VSX 5000 remote control.

However, most applications only require a few of the buttons. The most

commonly used are highlighted here:

You must have the remote control in order to use the PolyCom VSX 5000

video conference device. It runs on three AAA batteries. The rest of this

document will explain how to use the PolyCom VSX 5000 video

conference device. You will need the remote control.

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Making your first call:

You should be looking at the main dialing screen. It

may have an IP number already entered. If so,

delete it using the red left arrow

near the top of

the remote control.

Type an IP number to call using the numbers on the

remote control. There is a dot button on the remote

control above the number 3 for entering dots in the

IP number.

Press the green Call button at the top of the

remote control to initiate the call. You will hear a

ringing sound and see yourself on the screen while

the call connects. You will also see the name of the

PolyCom video conferencing device you are calling

along the top of the screen. Once the call connects

you will see the person you are calling.

The video conference device you are calling must be turned on before

you can call it. If you have trouble connecting ensure the device you

are calling is on by using the telephone to call someone at that location.

Make sure you obtain the IP numbers for everyone you will be calling

during a video conference. If you do not have these numbers you will

not be able to make a call.

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Using the directory to make a call:

Each PolyCom VSX 5000 device has a directory which works just like a

phonebook. You can store numbers in it so that you do not have to

remember them later. You can add as many new numbers as you wish.

This section will tell you how to make a call to an IP number using your

directory.

From the main screen use the red down arrow

near the top of the remote control to highlight the

directory button.

Press the red enter button near the top of the

remote control to open the directory. From here

you can see a list of all the phone numbers you have

stored in the directory. Use the red arrows

scroll through the list of names in the directory.

Highlight the name you wish to call and press the

green Call button

at the top of the remote

control. At this point you will see the same screen

as if you dialed the number yourself.

The video conference device you are calling must be turned on before

you can call it. If you have trouble connecting ensure the device you

are calling is on by using the telephone to call someone at that location.

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Ending a call:

While in a call press the green Call button at the

top of the remote control to show the Hang Up

menu. With the first item selected press the green

Call button

again to end the call.

The system will not ask you to confirm your selection. The call will

immediately end. Be careful when using the Hang Up menu if you do

not wish to actually end the video conference.

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Controlling the camera:

The PolyCom VSX 5000 has a camera which can be aimed, as well as

zoomed in and out, using the remote control. During a conference you

can use the remote control to aim and zoom your device’s camera or the

camera on a device you are connected to. This section will show you how

to control your camera and the cameras on devices you are connected to.

Begin by making a call. Follow the normal method

outlined in the previous sections by entering the IP

number of the device and pressing the green Call

button

at the top of the remote control.

The call will connect.

You can now control your own camera. Use the red

arrows

on the remote control to aim the

camera up, down, left, and right.

Use the blue zoom buttons to zoom in and out.

There are times when you may want to control the

camera of a device you are connected to. To take

control of the device you are connected to press the

blue Far button

on the right side of the remote

control. You will see the Far icon appear in the

corner of the television screen. You can now control

the remote camera the same way you control your

own.

To switch back to controlling your own device, press

the blue Near button

on the right side of the

remote control. You will see the Near icon appear in

the corner of the television screen. You are now

controlling your own camera again.

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Controlling the volume and mute:

You can control the volume of the PolyCom VSX 5000 with the remote

control. You can also press the Mute button so that people on the other

end do not hear you.

The mute button does not turn off your speakers; it turns off your

microphone. When you push the mute button it prevents other people

in the video conference from hearing you. Pushing the mute button on

the remote control is the same as pushing the mute button on the

microphone itself.

To increase or decrease the volume of the PolyCom

VSX 5000 device press the orange volume buttons

near the middle of the remote control. The left

button decreases the volume and the right button

increases the volume.

To mute your microphone press the orange Mute

button

just below the volume buttons on the

remote control. This will silence your microphone

and prevent other people in the video conference

from hearing you. When the microphone is muted

you will see a mute icon in the corner of the

television screen.

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Testing the audio:

Depending on your setup you may occasionally need to test the audio

connections for your PolyCom VSX 5000. Though this will happen rarely,

it is important to know how to perform these two tests. This section will

show you how to test the audio connections to the television and test the

microphones.

This is a good place to look if you are having audio problems.

To test whether the PolyCom VSX 5000’s audio is properly connected to

the television, follow these steps:

From the main screen use the red down arrow

to highlight the system option. Press the red enter

button

in the middle of the arrows on the

remote control.

From the system menu use the red down arrow

to highlight the diagnostics option. Press the red

enter button

in the middle of the arrows on the

remote control.

From the diagnostics menu use the red down arrow

to highlight the audio option. Press the red

enter button

in the middle of the arrows on the

remote control.

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From the audio diagnostics menu press the red

enter button

in the middle of the arrows on the

remote control to select speaker test.

From the speaker test menu press the red enter

button

in the middle of the arrows on the

remote control to select the picture of the speaker.

You should hear a tone. If you do not hear the tone

check the volume on the television set, check the

audio cables from the PolyCom VSX 5000 device to

the television, and call your support phone number

if you still cannot make it work. See page 23.

To test whether the PolyCom VSX 5000’s microphone is properly

connected and picking up audio, follow these steps:

From the main screen use the red down arrow

to highlight the system option. Press the red enter

button

in the middle of the arrows on the

remote control.

From the system menu use the red down arrow

to highlight the diagnostics option. Press the red

enter button

in the middle of the arrows on the

remote control.

From the diagnostics menu use the red down arrow

to highlight the audio option. Press the red

enter button

in the middle of the arrows on the

remote control.

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From the audio diagnostics menu use the red down

arrow

to highlight the audio meter option.

Press the red enter button

in the middle of the

arrows on the remote control to select audio meter.

The audio meter displays how much sound the

microphone is picking up. If the room is quiet you

will see a screen like this one.

When you start to talk the microphone should pick

it up. Make some noise and the audio meter should

look like this. Notice that the bar is yellow and

green. This means the microphone can hear you

speak and the volume will not be so high it causes

distortion or static.

If you are too close to the microphone or if you are

speaking too loudly the bar will turn red. The audio

meter is a good way to learn how close to, and far

from the microphone you should be during a video

conference.

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Best Practices

Purpose of this section:

This section of the document is designed to help you setup and use your

PolyCom VSX 5000 video conference device to the best of its abilities.

There are guidelines for proper alignment of the device in the conference

room and video conference etiquette.

Positioning the system:

Position the system so that the camera does not face toward a window or other

source of bright light. The background light will wash out the image and

people you call will not be able to see you. If the conference room does not

use ambient light (lighting from above) place lights behind the camera so that

light shines onto people’s faces.

If the camera is aimed directly into a very bright light source such as a

large lamp or sunny window the camera can be damaged.

Place the base unit (the camera) on top of the

television set. This way when you watch the other

people on the television it will appear to them that

you are looking them in the eye.

The microphones that come with the PolyCom VSX

5000 are very good. When aligned properly they

allow users to speak in a normal tone and at a

normal volume. Each microphone is triangular with

three sensors that pick up noise.

Place microphones on the conference table. Place

them so that the logo on each microphone points

toward the television.

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No matter how many people are in the conference room and no matter how

many microphones are in use, the microphone closest to the television should

be parallel with, or in front of, the person nearest the monitor. The following

image should guide you in setting up your microphones:

Video conference etiquette:

• Test equipment and have a backup plan.

• If possible, allow participants a brief practice

session to familiarize them with the equipment.

• Run video conference sessions according to a

written agenda.

• Let participants know ahead of time what to

expect and who will be present.

• Set clear objectives for the meeting.

• Remind participants that they should dress as

they would for an in person meeting.

• Introduce all participants.

• Speak clearly and loudly.

• Make eye contact with the camera and with other

participants in your room.

• Use names: consider using name plates.

• Don't speak over people or interrupt.

• Don't be too close to the camera.

• Avoid making excessive background noise, like

rustling papers or tapping pens on the table.

• Turn off beepers, watch alarms and cell phones.

For more information on etiquette visit the Emily Post Institute:

http://www.emilypost.com/etiquette/technology/video_conference.htm

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Troubleshooting Guides

The remote control is not working:

1. Make sure there are working batteries in the remote control. The

remote control uses three AAA batteries.

2. The remote control must be pointed at the PolyCom VSX 5000 base

unit.

3. The remote control must have a clear “line of sight” to the base unit

with no objects blocking its path.

4. The remote must be within 40 feet of the base unit.

If you still cannot solve the problem please contact support.

There is no video on the television:

1. Ensure the power cable is plugged in and the device is turned on.

2. Ensure the cables are setup correctly. See page seven for details.

3. The most likely cause is that the television is not set to the right

channel. Most modern televisions have multiple inputs and you

must select the right one:

a. Find the remote control for the television

b. The input button may be called many different things. Look

for buttons labeled TV/VIDEO, ANT, INPUT, LINE IN,

CHANNEL 0.

c. Press this button and cycle through the various input channels

on the television until you see the PolyCom VSX 5000

interface.

If you still cannot solve the problem please contact support.

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Polycom VSX 5000 User manual

Polycom VSX 5000 User manual

Polycom VSX 5000 User manual

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