nvent 5XLE1-CT XL-Trace Edge Self-Regulating Heating Cable User guide
- Type
- User guide
QUICK GUIDE TO NVENT THERMAL MARKETS
for Authorized Canadian Distributors
INDUSTRIAL
COMMERCIAL
INFRASTRUCTURE
2
Who to Call - IndustrIal Market
Province REP Firm RAYCHEM
Area Sales Manager
British Columbia Elec-Tech Sales Ltd.
11080 Bridgeport Rd., Unit 120
Richmond, BC V6X 1T2
www.electechsales.com
P: 604.278.3044
Charlie Park E: [email protected]
Eric Voitic E: e[email protected]
Derek Knight E: [email protected]
Shauna Turkington
P: 604.787.4567 E: Shauna.turkington@nVent.com
Alberta n/a Brett Woods
P: 403.827.7842 E: Brett.W[email protected]
Saskatchewan / Manitoba
/ NW Ontario
JEBCO AGENCIES
P: 306.373.0771 E: [email protected]
David Keys
P: 403.805.8158 E: David.Ke[email protected]
Ontario (south) TESRA, INC
P: 289.497.8288 E: [email protected]
Erik Richard
P: 519.404.6513 E: [email protected]
Quebec PROMELLIS
P: 514.745.0259 E: [email protected]
JP Turcot
P: 514.601.0602 E: Jean-Philippe.T[email protected]
Nova Scotia
CSA ENTERPRISES
P: 902.450.5250 E: [email protected]
Peter Mann
P: 902.483.9780 E: Peter.Mann@nVent.com
New Brunswick
Newfoundland and
Labrador
Prince Edward Island
CUSTOMER CARE
(ORDERS)
E: IND.Customercare@nVent.com P: 800.988.5171 TE Connectivity – Raychem
is a separate company --
TE Connectivity Energy Division
(Medium voltage cable accessories).
For inquiries, please call: P: 800.327.6996
2
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Province REP Firm RAYCHEM SPEC
Area Sales Manager
British Columbia ADANAC SALES
P: 604.944.9806 E: [email protected]
Bill Condon
P: 604.306.9276 E: [email protected]
Alberta (north) MCKENNA AGENCIES
P: 780.486.2560 E: [email protected]
Alberta (south) AM AGENCIES
P: 403.243.1161 E: dprusky@amagency.com
Saskatchewan / Manitoba
/ NW Ontario
ISTED TECHNICAL SALES
P: 306.242.4641 E: [email protected]
David Keys
P: 403.805.8158 E: David.Ke[email protected]
Ontario (south) TESRA, INC
P: 289.497.8288 E: [email protected]
Shankar Premakanthan
P: 416.434.2019 E: Shankar[email protected]
Ontario (east) TELMEC
P: 514.601.0602 E: Jean-Philippe.T[email protected]
Quebec PROMELLIS
P: 514.745.0259 E: [email protected]
Nova Scotia
CSA ENTERPRISES
P: 902.450.5250 E: [email protected]
Peter Mann
P: 902.483.9780 E: Peter.Mann@nVent.com
New Brunswick
Newfoundland and
Labrador
Prince Edward Island
CUSTOMER CARE
(ORDERS)
E: COM.Customercare@nVent.com P: 800.542.8936
Who to Call - CoMMerCIal speC Market
3
4
Who to Call - resIdentIal / non-speC Market
Province REP Firm RAYCHEM NON-SPEC
Area Sales Manager
British Columbia ADANAC SALES
P: 604.944.9806 E: [email protected]
Bill Condon
P: 604.306.9276 E: [email protected]
Alberta (north) MCKENNA AGENCIES
P: 780.486.2560 E: [email protected]
Alberta (south) AM AGENCIES
P: 403.243.1161 E: dprusky@amagency.com
Saskatchewan / Manitoba
/ NW Ontario
ISTED TECHNICAL SALES
P: 306.242.4641 E: [email protected]
David Keys
P: 403.805.8158 E: David.Ke[email protected]
Ontario (south) TESRA, INC
P: 289.497.8288 E: [email protected]
Shankar Premakanthan
P: 416.434.2019 E: Shankar[email protected]
Ontario (east) TELMEC
P: 514.601.0602 E: Jean-Philippe.T[email protected]
Quebec PROMELLIS
P: 514.745.0259 E: [email protected]
Nova Scotia
CSA ENTERPRISES
P: 902.450.5250 E: [email protected]
Peter Mann
P: 902.483.9780 E: Peter.Mann@nVent.com
New Brunswick
Newfoundland and
Labrador
Prince Edward Island
CUSTOMER CARE
(ORDERS)
E: COM.Customercare@nVent.com P: 800.542.8936
5
Province REP Firm NUHEAT FLOOR HEATING
Area Sales Manager
British Columbia ADANAC SALES
P: 604.944.9806 E: [email protected]
Evan Chepil
P: 604.529.4417 E. Evan.Chepil@nVent.com
Alberta (north) MCKENNA AGENCIES
P: 780.486.2560 E: [email protected]
David Keys
P: 403.805.8158 E: David.Ke[email protected]
Alberta (south) AM AGENCIES
P: 403.243.1161 E: dprusky@amagency.com
Saskatchewan / Manitoba /
NW Ontario
ISTED TECHNICAL SALES
P: 306.242.4641 E: [email protected]
Ontario (south) TESRA, INC
P: 289.497.8288 E: [email protected]
Pawan Judge (GTA east, ON north)
P: 416.550.1933 E: [email protected]
Quebec PROMELLIS
P: 514.745.0259 E: [email protected]
JP Turcot
P: 514.601.0602 E: Jean-Philippe.T[email protected]
Nova Scotia
CSA ENTERPRISES
P: 902.450.5250 E: [email protected]
Peter Mann
P: 902.483.9780 E: Peter.Mann@nVent.com
New Brunswick
Newfoundland and Labrador
Prince Edward Island
CUSTOMER CARE
(ORDERS)
E: RES.Customercare@nVent.com P: 800.778.9276
Who to Call - Floor heatIng Market
66
INDUSTRIAL MARKET COMMERCIAL MARKET
Projects where a specification is created
for structures directly involved in the ma-
nufacturing or production process. These
projects include mines, power plants,
oil exploration, production, and refining,
manufacturing plants, processing faci-
lities such as food and chemical plants.
Examples are shown below.
Projects where a specification is created
for structures not directly involved in the
manufacturing or production process.
These types of non- production structu-
res include governmental, municipal, and
transportation systems such as water
systems, airports, dams, docks, mass
transit systems, tunnels, residences,
warehouses, office buildings, schools,
hospitals, and other types of structures
not used for making a product. Examples
shown below.
Market Category Examples of Elements
Military Facilities • Fuel storage
• Fuel distribution
• Ammo facilities
• Hazardous waste disposal
• Sewage/Waste water
• Power plants
• Barracks/Living quarters.
• Hospitals
• Warehouses
• Office buildings
• Sports facilities
• Leisure facilities
• Churches
• Stores
• Dining Halls
• Schools
• Training facilities
• Labs
• Parking Garages
Airports • Fuel facilities
• Fuel storage
• Fuel distribution
• De-icing system
• Terminals
• Parking garages
• Control towers
• People movers
• Hangars
Ports • Materials loading and unloading
• Fueling facilities
• Passenger terminals
• Offices
• Parking facilities
Government Facilities • Power plants
• Hazardous waste disposal
• Fuel facilities
• Offices
• Courthouses
• Labs
• Hospitals
• Living quarters
• Parking garages
• National park facilities
• Recreation facilities
• National historic sites
• Prisons
• All general services administration
facilities
Shipyards • All (Like a mfg. plant)
Market deFInItIons
7
INDUSTRIAL MARKET COMMERCIAL MARKET
Port Authorities
Engineering and Operation of
Ports, Bridges, Harbors, Mass
Transit, Etc.
• Engineering and operation of ports, bridges, harbors, mass transit system, etc.
Elements classified in other categories.
Harbors • Refueling centers (refinery) • Ferry Terminals
• Municipal docks
Rail and Transit Systems • Subway tunnels
• Subway support buildings.
Municipal • Sewage treatment plant
• Water supply to and sewage lines from
Industrial plants
• Transfer line from lake or reservoir to
water treatment plants
• Water treatment plants
• Supply lines from water treatment plant
through city
• Supply and sewage lines throughout
residential and commercial areas
• Sewage treatment plant lines to lake or
reservoir
• Municipal dumps
Other • Oil & Gas Production
• Refining
• Chemicals and
»Petrochemicals
• Fertilizer Plants
• Acid and Gas
»Manufacturers
• Food Processors
• Paints
• Glass
• Pulp and Paper Mills
• Mining
• Processing and Finishing of
»Metals
• Metal Ores,
• Non-Metal Ores
• Basic Materials other than
»Coal
• Processors of Ceramics
• Clay
• Bricks and Cement
• Manufacturers of Autos, Trucks and
Buses
• Pharmaceuticals
• Granaries
• Cogeneration Facilities
• Electrical Power Distribution, Generati-
on, Transmission
• Gas Distribution
• Utilities
• Cold Storage Facilities (Industrial sites,
chemical storage, etc.)
• Office Buildings
• Apartments
• Hotels & Motels
• Shopping Centers
• Recreation Facilities
• Colleges and Universities
• Parking Garages
• Bridges
• Dams
• Tunnels
• Hospitals
• Schools
• Cold storage Facilities (food only;
non-industrial sites)
FLOOR HEATING MARKET
in commercial or residential buildings
RESIDENTIAL/LIGHT COMMERCIAL
Housing may vary in residential areas.
• Single family housing
• Multi-family housing
• Mobile homes
• Property zoned as residential
Light commercial area includes:
• Strip Mall
• Church
• Bank
• Restaurant
• Temporary Building
• Other small light commercial land use
in non-hazardous area
• Excluding any 277 V applications
Market deFInItIons
8
NVENT THERMAL ORDER REQUIREMENTS - CANADA
The following are applicable to nVent authorized distributors.
EachorderissubjecttonVent’sTermsandConditionsofSalewhichcanbeaccessedatwww.nvent.com/terms.
If unintentional ambiguity or conflict is discovered to exist between these Order Requirements, nVent’s Terms and Conditions
of Sale and the Distributor Agreement, the Distributor Agreement takes precedence followed by nVent’s Terms and Conditions
of Sale. www.nvent.com/terms
1. ORDERS
Minimum order: $150.00. Written purchase orders are required. No verbal orders will be accepted. Each order shall be acknowledged
within 24 hours of order entry.
2. WHERE TO PLACE THE ORDER
nVent Thermal Canada Ltd.
Standard Factory Inventoried Products: All orders can be placed in E-Commerce at b2b.thermal.nvent.com through your local Rep
(Recommended for fastest service)
INDUSTRIAL Order support: IND[email protected]; Tel: 1.800.988.5171; Fax: 1.800.988.5172
RESIDENTIAL & COMMERCIAL Order support: [email protected]; Tel: 1.800.542.8936; Fax: 1.800.457.5995
FLOOR HEATING Order and quote support: RES.Cust[email protected]; Tel: 1.800.778.9276; Fax: 1.604.529.4404
Quoting Made-to-Order products, product information or technical enquiries contact Thermal.TechSupport@nVent.com; 650.474.7709
3. CREDIT HOLD
If a Distributor is placed on credit-hold, all orders will be removed from the shipping queue and materials allocated thereto will be
released for shipment to other firms. Upon removal of the credit-hold, Distributor’s orders will be re-scheduled as new orders.
4. CHANGES, CANCELLATIONS
All changes must be received in writing, accompanied by a revised purchase order. Additions to existing orders will be allowed if the order
is still ‘open’. Open orders are those where at least one line item has not shipped. Additions to ‘closed’ orders will not be accepted and
will be treated as a new order with minimum order value requirements.
For Made-to-Order product orders, there is a 100% cancellation charge once engineering, procurement, or manufacturing has begun.
For any special length product orders, there is a 30% Cancellation Charge once order has been processed.
5. SHIPMENTS
Orders are shipped subject to availability and credit approval.
Urgent orders for Factory Inventoried products requesting same day air shipment (Self Regulating Cable, Components and Accessories)
must be received by NTM Customer Service Center, by 10:00 a.m., Pacific Time and do not qualify for freight prepaid.
All urgent orders should be coordinated with NTM Customer Service.
Orders that require special handling cannot be guaranteed same day shipment.
6. FREIGHT COSTS
Freight costs are calculated based on weight, destination & origin.
7. QUALIFY FOR FREIGHT PREPAID
INDUSTRIAL Qualifying freight is the dollar amount that an order has to meet in order to qualify for freight prepaid. An order for standard
/factory inventoried nVent RAYCHEM products must be over $7500 to qualify for freight prepaid.
COMMERCIAL, RESIDENTIAL & FLOOR HEATING Qualifying freight is the dollar amount that an order has to meet in order to qualify for
freight prepaid. An order for standard /factory inventoried nVent RAYCHEM products must be over $3500 to qualify for freight prepaid.
order reQuIreMents
9
8. FACTORY INVENTORIED (FI) & QUALIFIED FOR FREIGHT (QF) PRODUCTS
All NTM ‘‘Factory Inventoried’’ and ‘‘Qualified for Freight’’ product orders over $7500 shall be shipped from the factory warehouse ground
freight allowed via NTM-selected carrier. Orders less than $7500 will be shipped via NTM carrier prepaid and add or customer carrier
account
9. MADE-TO-ORDER (MTO) OR CUSTOM PRODUCTS
All NTM ‘‘Made-To-Order’’ or ‘‘custom’’ product orders (including but not limited to nVent RAYCHEM MI cable, controllers and panels)
shall be shipped from the factory warehouse ground prepaid and add via NTM-selected or customer carrier account. In this document,
all MTO’s are marked. products are marked as either MTO, QF, or FI, so you can determine when step 8 applies.
10. DROP SHIP
All Drop Ship orders, regardless of size or type of product, shall be shipped from the factory warehouse via NTM selected carrier prepaid
and add or customer carrier account. Drop Ship orders do not qualify for freight prepaid.
11. SPECIFIC LENGTH REQUEST
Orders requesting specific heating cable lengths require a $100 handling charge per specific length requested, which shall be entered
on the order.
Lengths
Minimum LengthsAverage Lengths
BTV: 3 & 5 100 500 3 & 5 BTV1 & 2 CT/C
R1
000
BTV: 8 & 10 100 500 8 & 10 BTV1 & 2 CT/C
R8
50
QTV: 10 & 15 100 500 10QTVR1/2 CT & 15QTVR2 CT 1000
QTV: 15 & 20 100 500 15QTVR1 CT & 20 QTVR1& 2 CT 900
VPL: 100 500 All 755
XTV100 400 All 925
SC 328 1500 Varies based on size -
RaySol 100 500 All 1000
EM2-XR:100 400 All 1000
GM-X, XT:100 500 All 1000
HWAT-R2100 250 All 500
XL-Trace: 5XL & 8XL100 500 All 1000
XL-Trace: 12XL100 500 All 850
Maximum Connuous Reel Length Possible
The following heang cable orders are shipped as random length spools per the following table subject to availability
12. SHIPPING TOLERANCES:
The following length tolerances apply to self-regulating heating cable shipments:
Stocking orders: +5% / -0% shipments to distributor location
Drop-ship orders: +0% / -0% shipments to end user location
13. RETURNS
subject to the rules written on the RA, and must be freight pre-paid by the shipper.
All returns for Factory Inventoried products are subject to a minimum 30% restocking charge, unless authorized in accordance with the
following exceptions:
A. With prior approval from the Regional Sales Manager, product from a Distributor can be returned once per year to improve the mix of
local inventory and accompanied by a replacement order equal to 1.5 times the credit value of the returned goods. The Distributor
shall be responsible for return freight charges. The credit value for returned goods will be the original purchase price of Distributor
inventory on a first in, first out basis.
B. Product not as ordered.
C. Products shipped within 90 days of being declared obsolete.
D. Product determined by nVent to be defective.
NTM will refund the freight charges in situations outlined in items B and D above.
No returns or exchanges on floor heating thermostats, floor heating accessories, floor heating custom mats, or any Made-To-Order
products (warranty excluded).
14. PAYMENT TERMS
Net 30 days from date of shipment.
order reQuIreMents
North America
nVent Thermal Canada Ltd.
© 2020 nVent. All nVent marks and logos are owned or licensed by nVent Services GmbH or its affiliates.
All other trademarks are the property of their respective owners. nVent reserves the right to change
specifications without notice.
RAYCHEMNUHEAT-AR-H60705-DistributorMarketGuide-Canada-2101
nVent.com/RAYCHEM
Our powerful portfolio of brands:
CADDY ERICO HOFFMAN RAYCHEM SCHROFF TRACER
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nvent 5XLE1-CT XL-Trace Edge Self-Regulating Heating Cable User guide
- Type
- User guide
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