Cisco Unity Express Installation guide

Category
Software
Type
Installation guide

This manual is also suitable for

Installation Guide for Cisco Unity Express Virtual 10.0
First Published: 2019-06-14
Last Modified: 2020-05-01
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS,
INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND,
EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH
THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY,
CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.
The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB's public domain version of
the UNIX operating system. All rights reserved. Copyright ©1981, Regents of the University of California.
NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS" WITH ALL FAULTS.
CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.
IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT
LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS
HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network
topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional
and coincidental.
All printed copies and duplicate soft copies of this document are considered uncontrolled. See the current online version for the latest version.
Cisco has more than 200 offices worldwide. Addresses and phone numbers are listed on the Cisco website at www.cisco.com/go/offices.
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL:
https://www.cisco.com/c/en/us/about/legal/trademarks.html. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a
partnership relationship between Cisco and any other company. (1721R)
©2019–2020 Cisco Systems, Inc. All rights reserved.
CONTENTS
Full Cisco Trademarks with Software License ?
Cisco Unity Express Virtual Feature Roadmap 1
CHAPTER 1
Feature and Release Support 1
Cisco Unity Express Virtual Software Overview 3
CHAPTER 2
Cisco Unity Express Virtual on VMware ESXi 3
Cisco Unity Express Virtual on Cisco 4000 Series Integrated Service Routers KVM Service Containers
4
Uninterruptible Power Supply Recommendations 4
Prerequisites for Installing Cisco Unity Express Virtual 5
CHAPTER 3
Prerequisites for Cisco Unified Communications Manager Express 5
Prerequisites for Cisco Unified Communications Manager 7
Cisco Unity Express Virtual Software Support for ESXi on Cisco UCS and Cisco UCS E-Series Server
Modules 11
CHAPTER 4
Overview of Installation Steps 11
Hardware Requirements for Cisco Unity Express Virtual 12
Virtual Machine Requirements for Cisco Unity Express Virtual 12
Set up the VMware ESXi Environment 12
VMware Tools 12
Download the Cisco Unity Express Virtual OVA file 13
Deploy the Cisco Unity Express Virtual OVA 13
Configure Cisco Unity Express Virtual after Deployment 14
Example for Configuring the Cisco Unity Express Virtual 15
Installation Guide for Cisco Unity Express Virtual 10.0
iii
Verify Cisco Unified Communication Manager Express and Cisco Unity Express Virtual on ESXi
20
Verify Cisco Unified Communication Manager and Cisco Unity Express Virtual on ESXi 21
Cisco Unity Express Virtual Software Support on Cisco 4000 Series Integrated Services Routers KVM
Service Containers 23
CHAPTER 5
Overview of OVA Installation Steps on KVM Service Container 23
Hardware Requirements for Cisco Unity Express Virtual KVMs on Cisco 4000 Series Integrated Services
Routers 24
Install and Configure the Cisco Unity Express Virtual OVA on KVM Service Containers 24
Deactivate and Uninstall Cisco Unity Express Virtual from KVM Service Containers 28
Upgrade Cisco Unity Express Virtual 9.0.6 to 10.0 29
Example for Accessing and Configuring the Cisco Unity Express Virtual in Cisco 4000 Series Integrated
Services Routers Service Container 30
Configure Cisco Unity Express Virtual Application 37
CHAPTER 6
Configure Cisco Unity Express Virtual using GUI 37
Configure Cisco Unity Express Virtual using CLI 37
Cisco Unity Express Virtual Licensing 39
CHAPTER 7
Installation Sequence 39
Activate Evaluation Licenses 39
Migrating Licenses to Cisco Unity Express Virtual 10.0 43
CHAPTER 8
Migrate Cisco Software Licensing (CSL) to Cisco Smart Software Licensing 43
Migrate Cisco Unity Express 8.6.12 (SRE) to Cisco Unity Express Virtual 10.0 43
Migrate Cisco Unity Express Virtual 9.0.x to Cisco Unity Express Virtual 10.0 44
Language Upgrade Preparation 47
CHAPTER 9
Language Upgrade Preparation 47
Manually Backing Up Files 49
CHAPTER 10
Manually Backing Up Files 49
Numbering Scheme for Backup Files 49
Installation Guide for Cisco Unity Express Virtual 10.0
iv
Contents
Restoring Files 51
CHAPTER 11
Restoring Files 51
Troubleshooting Cisco Unity Express Virtual Service on KVM Service Containers 55
CHAPTER 12
Example for Verifying Installation Failure of Cisco Unity Express Virtual Service 55
Example for Verifying Activation Failure of Cisco Unity Express Virtual Service 57
Check Memory Present on Cisco 4000 Series Integrated Services Routers 58
Installation Guide for Cisco Unity Express Virtual 10.0
v
Contents
Installation Guide for Cisco Unity Express Virtual 10.0
vi
Contents
CHAPTER 1
Cisco Unity Express Virtual Feature Roadmap
This roadmap lists the features documented in the Cisco Unity Express Virtual Installation Guide 10.0 and
maps them to the chapters in which they appear.
For the latest feature information and caveats, see Release Notes for Cisco Unity Express Virtual Release
10.0.
Feature and Release Support, on page 1
Feature and Release Support
The below table lists the Cisco Unity Express Virtual version that introduced support for a given feature or
enhancement. Unless noted otherwise, subsequent versions of Cisco Unity Express Virtual software also
support that feature. Only features that were introduced or modified in Cisco Unity Express Virtual 10.0 or
a later version appear in the table.
Table 1: Supported Cisco Unity Express Virtual Features
Feature DescriptionFeature Name
Cisco Unity Express Virtual 10.0
Upgraded the foundation Operating System and the
third-party components to the latest stable version.
Operating System and third-party components
upgraded in Cisco Unity Express Virtual 10.0.
Cisco Unity Express Release 10.0 supports TLS
version 1.2.
Updates to TLS Support.
Updated the steps required to restore the configuration
from Cisco Unity Express Release 9.0.x to Cisco
Unity Express Release 10.0.
Restoring Files, on page 51
Additional steps for restoring the configuration from
Cisco Unity Express Release 9.0.x to Cisco Unity
Express Release 10.0.
Platform logs are in plain text format.Format of the Platform Logs.
Installation Guide for Cisco Unity Express Virtual 10.0
1
Installation Guide for Cisco Unity Express Virtual 10.0
2
Cisco Unity Express Virtual Feature Roadmap
Feature and Release Support
CHAPTER 2
Cisco Unity Express Virtual Software Overview
The Cisco Unity Express Virtual software supports the voicemail, auto-attendant, and the IVR features. Cisco
Unity Express Virtual voicemail and auto-attendant applications work with Cisco Unified Communications
Manager Express (Cisco Unified CME, formerly known as Cisco Unified CallManager Express) or Cisco
Unified Communications Manager (formerly known as Cisco Unified CallManager) to provide small and
medium-sized companies with the capability to:
Create and maintain voice mailboxes for onsite or remote telephone subscribers. The maximum number
of mailboxes depends on the resources available in the Cisco UCS and Cisco UCS E-Series Servers and
the Cisco 4000 Series Integrated Services Routers deployed. Mailboxes numbers are also dependent on
the license agreement purchased for Cisco Unity Express Virtual.
Record and upload messages for callers to hear when they dial the company’s telephone number and
prompts to guide the callers to specific extensions or employees.
Cisco Unity Express Virtual supports Interactive Voice Response (IVR) as a major component of the
system in addition to Voice-Mail and Auto-Attendant. The Interactive Voice Response (IVR) option is
a separate, add-on license package that integrates with Cisco Unity Express Virtual. The functionality
described for IVR is only available if you purchase a separate IVR software license.
Cisco Unity Express Virtual application supports all the features that were supported on a bare-metal installation
of Cisco Unity Express on the SRE Module. You can install the Cisco Unity Express Virtual application in
the following ways:
Cisco Unity Express Virtual on VMware ESXi, on page 3
Cisco Unity Express Virtual on Cisco 4000 Series Integrated Service Routers KVM Service Containers,
on page 4
Cisco Unity Express Virtual on VMware ESXi
Cisco Unity Express Virtual software supports operating within a VMware ESXi virtualized environment.
The software is packaged as an OVA for installation within the ESXi environment (5.1 and above). For more
information about the ESXi environment, see: http://www.vmware.com/products/vsphere/esxi-and-esx/
overview.html.
For information about installing Cisco Unity Express Virtual within a VMWare ESXi environment, see Cisco
Unity Express Virtual Software Support for ESXi on Cisco UCS and Cisco UCS E-Series Server Modules,
on page 11.
Installation Guide for Cisco Unity Express Virtual 10.0
3
Cisco Unity Express Virtual on Cisco 4000 Series Integrated
Service Routers KVM Service Containers
Cisco Unity Express Virtual also supports operating within the Kernel Virtual Machine (KVM) Service
Container on Cisco 4000 Series Integrated Service Routers (Cisco 4000 Series ISR), also called virtual service
containers.
A virtual service container is a virtualized environment on the Cisco 4000 Series ISR router. It is also referred
to as a virtual machine (VM), virtual service, or container. You can install an application within a virtual
service container which runs within the operating system of a device. The application runs in the virtual
services container of the operating system of a device. The application is delivered as an open virtual application
(OVA), which is a tar file with a .ova extension. The OVA package is installed and enabled on a device
through the device CLI. For more information on virtual service containers, see Virtual Services Container.
For information about installing Cisco Unity Express Virtual on Cisco 4000 Series ISRs, see Cisco Unity
Express Virtual Software Support on Cisco 4000 Series Integrated Services Routers KVM Service Containers,
on page 23.
Cisco Unity Express Virtual supports Cisco IOS XE Release 16.12.x or lower releases.
Note
Uninterruptible Power Supply Recommendations
We highly recommend attaching an Uninterruptible power supply (UPS) to the router that houses the Cisco
Unity Express Virtual module. Any reliable UPS unit provides continuous power to maintain the operation
of the router and the Cisco Unity Express Virtual module.
Installation Guide for Cisco Unity Express Virtual 10.0
4
Cisco Unity Express Virtual Software Overview
Cisco Unity Express Virtual on Cisco 4000 Series Integrated Service Routers KVM Service Containers
CHAPTER 3
Prerequisites for Installing Cisco Unity Express
Virtual
This section describes the prerequisites for installing the Cisco Unity Express Virtual on your system and
contains the following sections:
Prerequisites for Cisco Unified Communications Manager Express, on page 5
Prerequisites for Cisco Unified Communications Manager , on page 7
Prerequisites for Cisco Unified Communications Manager
Express
This section applies to a new installation of Cisco Unity Express Virtual.
Note
If you are using Cisco Unified Communications Manager Express (Cisco Unified CME) with your Cisco
Unity Express Virtual system, Cisco Unified CME must be installed before you configure Cisco Unity Express
Virtual. If you did not perform the Cisco Unified CME installation, contact the designated installer to ensure
that the following procedures are completed:
Step 1 Verify that the version of Cisco Unified CME is compatible with Cisco Unity Express Virtual. See the Cisco Unity
Express Compatibility Matrix.
Step 2 Install all Cisco Unified CME and Cisco Unity Express Virtual hardware and verify functionality.
a) Attach the IP Phones so that they register with the Cisco Unified CME router. Configure the IP Phones and subscribers
and save them to the Cisco Unified CME database. The Cisco Unity Express Virtual initialization wizard allows you
to copy this data to the Cisco Unity Express Virtual database. You can create more subscribers and IP Phones later
using the Cisco Unity Express Virtual CLI commands or GUI options.
Use the following sample voice register dn and voice register pool configurations to configure the IP Phones and
subscribers manually:
voice register dn 24
number 8124
shared-line max-calls 6
!
Installation Guide for Cisco Unity Express Virtual 10.0
5
voice register pool 124
id mac 0017.E033.0284
type 7965
number 1 dn 24
!
b) Verify that Cisco Unity Express Virtual will be installed and configured on a router that supports the hardware modules
that you are using.
Step 3 Install and verify Cisco Unified CME software functionality.
Depending on the version of Cisco Unified CME, you can perform some configuration using the Cisco Unified CME
graphical user interface. If the version of Cisco Unified CME does not support the GUI, see Cisco Unified Communications
Manager Express Administrator Guide. If your version of Cisco Unified CME supports the GUI, proceed with the
following steps:
The GUI is fully deprecated as of CME 12.6.
Note
Cisco Unified CME does not support SIP phones via the GUI.
Note
a) Verify that you have web connectivity to the Cisco Unified CME configuration web page. For example,
http://cisco-unified-cme-router-ipaddress/ccme.html.
b) Verify that the Cisco Unified CME router flash memory has the following files, which control the functionality of
the Cisco Unity Express Virtual GUI:
• CiscoLogo.gif
• Delete.gif
• Plus.gif
• Tab.gif
• admin_user.html
• admin_user.js
• dom.js
• downarrow.gif
• ephone_admin.html
• logohome.gif
• normal_user.html
• normal_user.js
• sxiconad.gif
• telephony_service.html
• uparrow.gif
• xml-test.html
• xml.template
See Download Software for downloading Cisco Unified CME files.
Installation Guide for Cisco Unity Express Virtual 10.0
6
Prerequisites for Installing Cisco Unity Express Virtual
Prerequisites for Cisco Unified Communications Manager Express
c) Configure the following path in Cisco Unified CME configuration mode:
Example:
Router(config)# ip http path flash:
d) Verify the path with the show running-config command.
e) Verify that a SIP dial peer is configured to point to the Cisco Unity Express Virtual module, that it specifies G.711
u-law and SIP Notify for DTMF Relay, and that VAD is turned off. This step is required to have an incoming call
directed to Cisco Unity Express Virtual. The following is an example configuration:
dial-peer voice 6000 voip ! SIP dial peer pointing to Cisco Unity Express Virtual
destination-pattern 6...
session protocol sipv2
dtmf-relay sip-notify
session target ipv4:172.16.0.1 ! Cisco Unity Express Virtual IP address
codec g711ulaw
no vad
f) Configure the appropriate number of SIP dial peers to support your dial plan.
g) Verify that a Cisco Unified CME web administrator is configured with a username and password, for example:
voice register global
.
.
.
web admin system name admin password user1
OR
web admin system name admin secret 5 encrypted-password
Step 4 The FTP server that communicates with Cisco Unity Express Virtual must support passive FTP requests. To configure
this functionality on the FTP server, see your FTP server documentation.
Step 5 (Optional) If no subscribers were created in the Cisco Unified CME interface, create a list of all subscribers, groups, and
their extensions to simplify the task of configuring many subscribers and extensions.
Prerequisites for Cisco Unified Communications Manager
If you are using Cisco Unified Communications Manager with the Cisco Unity Express Virtual system, Cisco
Unified Communications Manager must be installed before the Cisco Unity Express Virtual configuration
can be started.
If you did not perform the Cisco Unified Communications Manager installation, contact the designated installer
to ensure that the following procedures are completed:
Step 1 Verify that the version of Cisco Unified Communications Manager is compatible with Cisco Unity Express Virtual. See
Cisco Unity Express Compatibility Matrix.
Step 2 Install all Cisco Unified Communications Manager and Cisco Unity Express Virtual hardware and verify functionality.
See Cisco Unity Express Documentation for the hardware installation documentation for your module.
a) Attach the telephones so that they register with the Cisco Unified Communications Manager server.
b) On the Cisco Unified Communications Manager, configure up to 32 CTI ports for a Cisco Unity Express Virtual
system with a Cisco UCS E-Series module. You can configure up to 20 ports for the Cisco 4000 Series Integrated
Installation Guide for Cisco Unity Express Virtual 10.0
7
Prerequisites for Installing Cisco Unity Express Virtual
Prerequisites for Cisco Unified Communications Manager
Services Routers configured with Kernel Virtual Machine Service Containers. Use the Cisco Unified Communications
Manager option Device > Phones > Add new Phone. These ports will be used by the Cisco Unity Express Virtual
applications (voice mail, auto attendant, and Administration through Telephone [AvT]) to terminate calls.
Do not configure extra CTI ports on Cisco Unified Communications Manager. Doing so will impact the
scalability of your Cisco Unified Communications Manager and will limit the number of other devices it
can support.
Note
c) Configure at least two Cisco Unified Communications Manager route points on Cisco Unified Communications
Manager using Device > CTI Route Point. The Cisco Unity Express Virtual voicemail application uses one route
point, and the auto attendant application uses one route point. If you plan to use the Cisco Unity Express Virtual AvT,
configure a third route point on Cisco Unified Communications Manager. You need as many route points as the
number of call-in numbers on Cisco Unity Express Virtual.
Do not configure extra route points on Cisco Unified Communications Manager. Doing so will impact the
scalability of your Cisco Unified Communications Manager and will limit the number of other devices that
Cisco Unified Communications Manager can support.
Note
d) Create a Cisco Unified Communications Manager JTAPI user by choosing User > Add new user. Use the Device
Association option to associate the CTI ports and route points with this JTAPI user. (The JTAPI user is not assigned
a Cisco Unity Express Virtual voice mailbox. It is a placeholder for Cisco Unity Express Virtual to establish a
connection with Cisco Unified Communications Manager.) Verify that the Enable CTI Application Use check box
is checked for this JTAPI user. Verify that the JTAPI user is able to perform Standard CTI Enable by selecting the
appropriate option or group on the Unified Communications Manager.
e) Verify that the AXL service is active. To do this, go to the Cisco Unified Communications Manager serviceability
website, click Tools > Service Activation. Look for Cisco AXL Web service.
f) For efficient call processing, configure access lists on the default router of Cisco Unity Express Virtual to prioritize
JTAPI traffic. For example:
class-map match-all jtapi
match access-group 110
class-map match-all voice
match access-group 100
policy-map jtapi
class jtapi
set dscp cs3
bandwidth 20
class voice
set dscp af31
priority 320
class class-default
fair-queue
interface Serial0/1
ip address 172.16.0.1 255.255.0.0
service-policy output jtapi
clockrate 256000
no cdp enable
access-list 100 permit udp host 172.16.0.1 any range 16383 32727
access-list 110 permit tcp host 172.16.0.1 any eq 2748
where 172.16.0.1 is the IP address of the module that contains Cisco Unity Express Virtual software. The output from
the show policy-map interface command should indicate that the marked packets number is increasing. For example:
Match: access-group 110
QoS Set
dscp cs3
Packets marked 334 <-----This number should increase.
Installation Guide for Cisco Unity Express Virtual 10.0
8
Prerequisites for Installing Cisco Unity Express Virtual
Prerequisites for Cisco Unified Communications Manager
Step 3 The FTP server that communicates with Cisco Unity Express Virtual must support passive FTP requests. To configure
this functionality on the FTP server, see your FTP server documentation.
Step 4 (Optional) If no subscribers were created in the Cisco Unified Communications Manager interface, create a list of all
subscribers, groups, and their extensions to simplify the task of configuring many subscribers and extensions.
Installation Guide for Cisco Unity Express Virtual 10.0
9
Prerequisites for Installing Cisco Unity Express Virtual
Prerequisites for Cisco Unified Communications Manager
Installation Guide for Cisco Unity Express Virtual 10.0
10
Prerequisites for Installing Cisco Unity Express Virtual
Prerequisites for Cisco Unified Communications Manager
CHAPTER 4
Cisco Unity Express Virtual Software Support for
ESXi on Cisco UCS and Cisco UCS E-Series
Server Modules
Cisco Unity Express Virtual is supported on ESXi on Cisco Unified Computing System (Cisco UCS) and
Cisco UCS E-Series Server modules. If required, you can choose to buy the Cisco UCS or the Cisco UCS
E-Series Server module to install the Cisco Unity Express Virtual application.
Overview of Installation Steps, on page 11
Hardware Requirements for Cisco Unity Express Virtual, on page 12
Set up the VMware ESXi Environment, on page 12
Download the Cisco Unity Express Virtual OVA file, on page 13
Deploy the Cisco Unity Express Virtual OVA, on page 13
Configure Cisco Unity Express Virtual after Deployment, on page 14
Example for Configuring the Cisco Unity Express Virtual, on page 15
Verify Cisco Unified Communication Manager Express and Cisco Unity Express Virtual on ESXi, on
page 20
Verify Cisco Unified Communication Manager and Cisco Unity Express Virtual on ESXi, on page 21
Overview of Installation Steps
The following steps provide an overview of how to set up Cisco Unity Express Virtual software.
Step 1 Select and install a server on which to operate the Cisco Unity Express Virtual.
See Hardware Requirements for Cisco Unity Express Virtual, on page 12.
Step 2 Set up the VMware ESXi environment on the server.
See Set up the VMware ESXi Environment, on page 12.
Step 3 Download the Cisco Unity Express Virtual OVA file from: http://www.cisco.com.
See Download the Cisco Unity Express Virtual OVA file, on page 13.
Step 4 Deploy the OVA on the server.
Installation Guide for Cisco Unity Express Virtual 10.0
11
See Deploy the Cisco Unity Express Virtual OVA, on page 13.
Step 5 Configure the networking and other Cisco Unity Express Virtual settings, according to the details of your network.
See Configure Cisco Unity Express Virtual after Deployment, on page 14.
Step 6 Set up communication between Cisco Unity Express Virtual and the Unified Communications Manager.
See Cisco Unity Express Virtual Software Support for ESXi on Cisco UCS and Cisco UCS E-Series Server Modules, on
page 11.
Hardware Requirements for Cisco Unity Express Virtual
This section provides information about the hardware requirements.
Virtual Machine Requirements for Cisco Unity Express Virtual
Cisco Unity Express Virtual software requires VMware ESXi 5.1, and above. For details about VMware
feature support, see the VMware Feature Guide. After configuring the server hardware, install VMware
vSphere ESXi.
Table 2: Virtual Machine Requirements for Cisco UCS and Cisco UCS E-Series server Platforms , on page
12 provides hardware recommendations for Cisco UCS platform and Cisco UCS E-Series server platforms.
Table 2: Virtual Machine Requirements for Cisco UCS and Cisco UCS E-Series server Platforms
Maximum
Voice Ports
Recording hoursExternal
Interface
Hard DiskRAMCPUMailboxes
32601 Gigabit
Interface
100 GB4 GB1.1 GHz, 1
core
1-100
326001 Gigabit
Interface
100 GB4 GB1.9 GHz, 2
cores
101-500
Set up the VMware ESXi Environment
After configuring the server hardware, install VMware vSphere ESXi. For instructions, see Implementing
Virtualization Deployments.
VMware Tools
Cisco Unity Express Virtual Software Release 10.0 does not support installation of VMware Tools or any
third-party tools in a Linux environment.
Installation Guide for Cisco Unity Express Virtual 10.0
12
Cisco Unity Express Virtual Software Support for ESXi on Cisco UCS and Cisco UCS E-Series Server Modules
Hardware Requirements for Cisco Unity Express Virtual
Download the Cisco Unity Express Virtual OVA file
The Open Virtualization Archive (OVA) file contains a compressed, installable version of the virtual machine.
To download the Cisco Unity Express Virtual (OVA) file (virtual machine template), perform the following
steps:
Step 1 Open the Cisco Unity Express Virtual Server site: https://software.cisco.com/download/
navigator.html?mdfid=278535672&selMode=null.
Step 2 If prompted, log in using your Cisco.com user name and password.
Step 3 Locate the OVA in “Download Software” section and download the file.
Deploy the Cisco Unity Express Virtual OVA
After downloading the Cisco Unity Express Virtual OVA, use the following procedure to deploy OVA or the
virtual machine template.
Before you begin
Download Cisco Unity Express Virtual OVA for installation
Have your server installed on a VMware ESXi environment
Have VMware vSphere Client installed and functional on your system
Step 1 In the vSphere Client GUI, select File > Deploy OVF Template
The Deploy OVF Template dialog box appears.
Step 2 Browse to the location where Cisco Unity Express Virtual server OVA file is downloaded. Click Next.
Step 3 Review and confirm the OVF Template details. Click Next.
Step 4 Enter the name of the device in Name field. The name provided determines how the device appears in the left pane of
the vSphere window.
Step 5 Click Next.
If there are multiple server hosts running ESXi, select the host on which you want Cisco Unity Express Virtual
server to run.
Note
Step 6 Select any of the following Thick provisioning format and click Next.
Thick Provision Lazy Zeroed
Thick Provision Eager Zeroed
Step 7 Click Next.
The Deploy OVF Template dialog box displays the available networks.
Installation Guide for Cisco Unity Express Virtual 10.0
13
Cisco Unity Express Virtual Software Support for ESXi on Cisco UCS and Cisco UCS E-Series Server Modules
Download the Cisco Unity Express Virtual OVA file
Step 8 Select the network under Destination Networks option. The selected network is used to communicate with the remote
sites.
Ensure that the VM is connected to physical adapter of the ESXi.
Note
Step 9 Click Next.
The Deployment Settings dialog box displays a summary of the options that you have configured.
Step 10 Click Finish to deploy Cisco Unity Express Virtual Server.
A dialog box indicates when the deployment is complete.
Step 11 Select the VM instance, right click and choose Edit Settings....
The Virtual Machine Properties dialog box appears.
Step 12 Click the Hardware tab and set the values for memory and vCPU. See Table 2: Virtual Machine Requirements for
Cisco UCS and Cisco UCS E-Series server Platforms , on page 12.
Step 13 Click the Resources Tab and select CPU. Adjust the Reservation and Shares to the value as provided in Table 2: Virtual
Machine Requirements for Cisco UCS and Cisco UCS E-Series server Platforms , on page 12.
Step 14 Select Memory and change the reservation value as provided mentioned in the Table 2: Virtual Machine Requirements
for Cisco UCS and Cisco UCS E-Series server Platforms , on page 12.
Step 15 Save the settings of the virtual machine.
Step 16 Select Resource Allocation and confirm the resource reservations.
Configure Cisco Unity Express Virtual after Deployment
After deploying the OVA template, perform the following procedure to configure Cisco Unity Express Virtual.
Before you begin
VMware vSphere Client installed and operating
Cisco Unity Express Virtual Software OVA template deployed
Step 1 In the vSphere Client GUI, in the left pane, select the Cisco Unity Express Virtual device. The name of the device is
the name configured during installation.
Step 2 To open the console, click the Console icon in the vSphere toolbar.
A console window appears for the selected CUE instance.
Step 3 In the console window, click the Power On icon (appears as a green “Play” button).
The device boots, displaying the boot output in the console. When the start-up is complete, the console displays a
message, prompting you to start configuration.
Step 4 At the prompt in the console window, confirm that you want to start the configuration process.
y: If you enter y, the system asks you to confirm, then begin the interactive post installation configuration process.
n: If you select n, the initial setup wizard is skipped, and you are prompted to enter the administrator user ID and
password. The default call agent is set to Unified CME.
Installation Guide for Cisco Unity Express Virtual 10.0
14
Cisco Unity Express Virtual Software Support for ESXi on Cisco UCS and Cisco UCS E-Series Server Modules
Configure Cisco Unity Express Virtual after Deployment
  • Page 1 1
  • Page 2 2
  • Page 3 3
  • Page 4 4
  • Page 5 5
  • Page 6 6
  • Page 7 7
  • Page 8 8
  • Page 9 9
  • Page 10 10
  • Page 11 11
  • Page 12 12
  • Page 13 13
  • Page 14 14
  • Page 15 15
  • Page 16 16
  • Page 17 17
  • Page 18 18
  • Page 19 19
  • Page 20 20
  • Page 21 21
  • Page 22 22
  • Page 23 23
  • Page 24 24
  • Page 25 25
  • Page 26 26
  • Page 27 27
  • Page 28 28
  • Page 29 29
  • Page 30 30
  • Page 31 31
  • Page 32 32
  • Page 33 33
  • Page 34 34
  • Page 35 35
  • Page 36 36
  • Page 37 37
  • Page 38 38
  • Page 39 39
  • Page 40 40
  • Page 41 41
  • Page 42 42
  • Page 43 43
  • Page 44 44
  • Page 45 45
  • Page 46 46
  • Page 47 47
  • Page 48 48
  • Page 49 49
  • Page 50 50
  • Page 51 51
  • Page 52 52
  • Page 53 53
  • Page 54 54
  • Page 55 55
  • Page 56 56
  • Page 57 57
  • Page 58 58
  • Page 59 59
  • Page 60 60
  • Page 61 61
  • Page 62 62
  • Page 63 63
  • Page 64 64

Cisco Unity Express Installation guide

Category
Software
Type
Installation guide
This manual is also suitable for

Ask a question and I''ll find the answer in the document

Finding information in a document is now easier with AI