Zebra ZXP Series 7 Troubleshooting Manual

ZEBRA

P1069160-002

ZXP Series 7™

Cover

Troubleshooting

Guide

P1069160-002 Rev. A

The troubleshooting procedures presented in this document are intended for use by Zebra trained and

certified personnel, or under the specific direction of Zebra trained and certified personnel. Attempts to

perform troubleshooting procedures by non-Zebra trained and certified personnel may void the product

warranty and may cause damage to the equipment.

Copyright Notice

This document contains information proprietary to Zebra Technologies Corporation. This

document and the information contained within is Copyrighted by Zebra Technologies

Corporation and may not be duplicated in full or in part by any person without written

approval from Zebra.

While every effort has been made to keep the information contained within current and

accurate as of the date of publication, no guarantee is given that the document is error-free or

that it is accurate with regard to any specification. Zebra Technologies Corporation reserves

the right to make changes, for the purpose of product improvement, at any time.

Trademarks

ZXP Series 7 is a trademark and Zebra is a registered trademark of Zebra Technologies

Corporation. Windows is a registered trademark of Microsoft Corporation in the United States

and other countries. All other trademarks or registered trademarks are marks of their

respective holders.

Electrostatic Discharge Caution • For any of these procedures that involve touching

internal components of the printer, the procedure must be performed at a static-free

workstation, an anti-static wrist strap must be worn and properly terminated, or other

appropriate protection must be used.

Electric Shock Hazard • Some troubleshooting procedures direct the use of bypassing

inserts (also called "cheaters") to enable troubleshooting with power on and the covers

open. For these procedures, use extreme caution to avoid touching any internal parts of

the printer with your hands or any tools, and be sure to remove any bypassing inserts

before placing equipment back into service.

Contents

Card Errors

Error 1- Card Feed Error 4014

………………………………………………………………………………………………3

Error 2- Flipper Card Jam 7026…………………………………………………………………………………………….9

Error 3- MAG Card Jam 7035

………………………………………………………………………………………………17

Error 4- Options Card Jam 7024

…………………………………………………………………………………………17

Error 5- Out of Ribbon 5001

………………………………………………………………………………………………..24

Error 6- Ribbon Jam 5003

……………………………………………………………………………………………………..24

Error 7- Ribbon Color Detect Error 5007

…………………………………………………………………………24

Error 8- Top/ Bottom Laminate Feed Fail 17005/ 17006

………….……………………………..34

Error 9- Top/ Bottom Heater Fail 17013/ 17014

…….…………………………………………………..34

Error 10- Top/ Bottom Cutter Fail 17019/ 17020

………………………………………………………..34

Image Quality

Image Placement

………………………………………………………………………………………………………………………43

Monochrome and K Panel Printing

……………………………………………………………………………………47

Misregistration

……………………………………………………………….…………………………………………………………51

Ribbon Wrinkle………………………………………………………….………………………………………………………………56

White Line On Card

………………………………………..………………………………………………………………………..60

Scratch Off Gray and KdO Image Issues………………………………………………………….64

Card Feed Error 4014

Pg. 4 Feeding Into Flipper?- No

Pg. 5 Feeding Into Flipper?- Yes

Pg. 6 Service Center Instructions

Pg. 7 Reference Page Part 1

Pg. 8 Reference Page Part 2

3

4

4014 Card Feed Error

Are cards feeding into the

flipper area?

Instructions

Open the options door and remove

the cleaning cartridge

Yes

Are the cards the

correct thickness?

No

Are the cards a

supported card type?

Yes

Are the cards

warped?

Yes

Are the cards

sticking together?

No

Are the proper # of

cards being used?

(less than 200)

No

Are the cards

uneven in the

feeding cassette?

(See Pic 1.0)

Yes

Select the retry

button on the OCP

to retry the card.

The card thicknesses

currently supported are

10 mil - 50 mil

Not

Sure

Reference the next page

for a complete list of

supported card types

Not

Sure

If they do not lay flush

against the table, replace

with new unwarped cards

Not

Sure

Pull stack out of feeder

and fan out cards, being

careful not to touch front

surface of the cards

Yes

Is card feeding cassette

locked in place?

(See Pic 1.1)

Take out cards so that

there is less than 200 of

the 30 mil cards in feeder

No

Open the feeding

cartridge lid and

straighten out the cards

Y

N

e

o

s

Check: Cassette is down and

all the way to the left. It should

lock into place.

Not

Sure

Are the cards on the left

side of the pusher plate?

Yes

Is the pusher plate

properly released and

the cassette lid closed?

Yes

Check: That the pusher plate is

not locked in the back of the

cassette when the lid is down.

(See Pic 1.3)

Not

Sure

Check: Picture 1.2 for

correct card location

Not

Sure

Select the retry

button on the OCP

to Retry the card.

Is the card feed path clean? Is

the feed roller clean?

Yes

Is the feed roller moving?

Yes

Remove the feeder cartridge and

select the retry button on the OCP.

Watch the lower feed drive roller for

movement (see pic)

To

Check

Is the Card Feed Motor

running? To Check: press the

retry button on the OCP and

listen for the card feed motor

No

Run a feeder cleaning cycle through the

OCP. Clean the feeder drive rollers and

feeder pinch rollers with alcohol swab.

No

Replace the feeder

cartridge securely with

cards properly loaded.

Retry Card on OCP

Yes

Printer Requires

Service

Go To Pg. 6

No Yes

Printer Requires

Service

Go To Pg. 6

Card Still

Fails

Card Still

Fails

Card Still Fails

Still

No

Send Feeder

Cartridge For

Replacement

Go To Pg. 6

Go to Pg. 5

CheckCheck

No

Pg 4: Feeding Into Flipper? – No

Pg 5: Feeding Into Flipper?- Yes

Pg 6: Service Center Instructions

Pg 7: Reference Page Part 1

Pg 8: Reference Page Part 2

Done

Card Feeds

Correctly

Done

Card Feeds

Correctly

5

Are there less than 200 cards in the

feeding cassette? Over 200 of the

30 mil cards might not create

enough pressure for the cards to

feed.

Are the cleaning cassette and

cleaning rollers properly

installed? (See Pic 1.5) Tape

removed from the cleaning

rollers?

Are the feeding rollers

dirty?

Clean the feeding rollers with the

feeder cleaning cards through the

OCP cleaning cycle. Press card retry

button.

Yes

Is the card reaching the sensor

on the flipper deck

(See Pic 2.0)

Open ZXP Toolbox, go to printer sensors

and check whether flipper sensor is

seeing card (changing from 0 to 1)

Yes

Send Printer For

Service

Goto Pg. 6

No

Remove cards so that

there are less than 200 in

feeder. Press card retry

button.

Remove tape from the cleaning

rollers and properly insert the

cleaning cartridge. Press card

retry button.

No

4014 Card Feed Error

Are cards feeding into the

flipper area?

Instructions

Open the options door and remove

the cleaning cartridge

Is the card feeding

behind the flipper deck?

(See Pic 2.1)

Send Printer For

Service

Go to Pg. 6

Go to

page 4

Go to

Pg. 4

No

Is the Singulation Roller

worn? (See Pic 1.4)

Send Printer For

Service

Go To Pg. 6

Yes

No

Yes

No

Yes

Card Still Fails

No

Card Still Partial Feeds

Done

Card

Feeds

Done

Card

Feeds

Done

Card

Feeds

No

Toolbox Register Sensor

Pg 4: Feeding Into Flipper? – No

Pg 5: Feeding Into Flipper?- Yes

Pg 6: Service Center Instructions

Pg 7: Reference Page Part 1

Pg 8: Reference Page Part 2

6

Printer Returned with no

Feed or Partial Feed into

Flipper?

No Feed Partial Feed

Is Pusher Plate Applying

enough Pressure to

Card?

Is the Bottom Feed

Roller skidding on the

card or showing signs of

wear? (see Pic 2.5)

Replace Feeder

Cartridge

No

Is the Singulation Roller

Worn/ old? (See Pic 2.2)

Yes

Replace the Bottom feed

Roller, available in Kit

Drive Assembly Feeder

ZXP7 P1037750-061

Yes

Is the Singulation Roller

Worn or skidding on the

card? (See Pic 2.2)

No

Yes

Is the upper feed drive

roller moving without

difficulty and is not worn

out or squeaky?

No

Replace the Singulation Roller (See Pic

2.3), available in Kit Drive Assembly

Feeder ZXP7 P1037750-061

Yes

Replace the Singulation

Roller, available in ZXP7

Drive Assembly Feeder

Kit, P1037750-061

Is the Top Feed Roller

skidding on the card or

showing signs of wear

(See Pic 2.4)?

No

Replace the Top feed

roller, available in Kit

Drive Assembly Feeder

ZXP7 P1037750-061

Yes

Replace the upper feed

roller, available in ZXP7

Drive Assembly Feeder

Kit, P1037750-061

Yes

Is the card feeding

behind the flipper deck?

No

Inspect the feeder drive belt

and gears for damage or

improper assembly. Listen

for grinding, teeth/ belt

slipping. Feeder Clutch

failing?

No

Replace the feeder drive

belt/ gears/ clutch,

available in Kit Drive

Assembly Feeder ZXP7

P1037750-061

Yes

Is the ZXP Toolbox

registering the sensor?

No

Perform a flipper

Calibration using the

flipper calibration tool

(refer to the service

manual)

Yes

Check the sensors

connection to board for

loose wires at SEN FLCD

J11. (See Pic 2.6) If

connection is loose or out of

order, repair connection and

check. See Picture for

correct wire order.

No

If the connector SEN FLCD

J11 is still not registering in

the toolbox after the loose

wire is fixed or no loose wire

was found, replace the

sensor and rewire the

connector.

Is feeder motor not

making noise or feed

rollers not moving?

No

Yes

Check the connector JB

FCBA_FLIP for signal using

a voltmeter. (See Pic 2.7) If

a signal is not detected,

replace the connector.

Yes

Check the card feed

motor connections for

any loose wires. If found,

repair connections and

check for connectivity.

Motor Still Malfunctioning

Still Malfunctioning

Pg 4: Feeding Into Flipper? – No

Pg 5: Feeding Into Flipper?- Yes

Pg 6: Service Center Instructions

Pg 7: Reference Page Part 1

Pg 8: Reference Page Part 2

Contact Zebra/

Elevate to Tech

Support Level 3

Contact Zebra/

Elevate to Tech

Support Level 3

No

Contact Zebra/

Elevate to Tech

Support Level 3

4014

Card Feed Error

Service Center

Reference Page Part 1

Pusher Plate Released

Feeding Cassette Closed and

Pusher Plate Released

Cards On Correct Side Of Pusher Plate

Cards on wrong side of pusher plate

Pg 4: Feeding Into Flipper? – No

Pg 5: Feeding Into Flipper?- Yes

Pg 6: Service Center Instructions

Pg 7: Reference Page Part 1

Pg 8: Reference Page Part 2

1.0 Cards Uneven in Feeding Cartridge

1.1 Loading the Feeding Cassette

1.2 Cards on wrong side of pusher plate

1.3 Pusher plate properly released 1.4 Worn Singulation Roller

Cleaning Cassette Location

2

Cleaning Cassette and

Cleaning Rollers With Tape

Still On

Cleaning Cassette Being

Inserted Into Proper Location

1.5 Cleaning Cassette location and Proper installation

Cleaning Cassette Location

Press the Feeding Cassette Down

Slide the Cassette All the Way to the Left

Until The Cassette Locks Into Place

7

Pg 4: Feeding Into Flipper? – No

Pg 5: Feeding Into Flipper?- Yes

Pg 6: Service Center Instructions

Pg 7: Reference Page Part 1

Pg 8: Reference Page Part 2

Reference Page Part 2

Obsolete, replaced by black singulation roller

2.7 Correct order for Feeder Motor wires2.6 Correct order for SEN FLCD J11

2.0 Card Feed Sensor on Flipper Deck

2.1 Card Feeding Behind

Flipper Deck

Worn Singulation Roller

2.2 Old and Worn Singulation Roller Respectively

2.3 Black Singulation Roller 2.4 Top Feed Roller

2.5 Worn Bottom Feed Roller

8

Flipper Card Jam 7026

Pg. 10 Flipper Jam When Initializing

Pg. 11 Flipper Jam When Feeding Part 1

Pg. 12 Flipper Jam When Feeding Part 2

Pg. 13 Flipper Jam When Printing

Pg. 14 Service Center Instructions

Pg. 15 Reference Page Part 1

Pg. 16 Reference Page Part 2

9

10

7026

Flipper Card Jam

What Was The Printer Doing

When The Problem

Occurred?

Feeding?

Pg.11

Is the Flipper Roller Popped

Out Of Place On the Flipper

Deck

(See Pic 1.0)?

No

Refer to the Service Manual

to Replace Flipper Roller

Yes

Printing?

Pg. 13

Initializing

Is There A Card In

The Flipper Deck?

Is There A Card

Jammed In The

Reject Bin Blocking

The Flipper?

Is There A Card In

The Card Path

Blocking The Flipper?

(See Pic 1.1)

Is There A Card

Jammed Under The

MAG Head Blocking

The Flipper?

No

Yes

Done

Card

Prints

Send Printer For

Service Pg. 14

Turn Printer Off,

Remove Card,

Restart Printer.

Yes

Turn Printer Off,

Remove Card,

Restart Printer.

Card

Prints

Done

Turn Printer Off,

Remove Card,

Restart Printer.

Yes

Card

Prints

Card Still

Jams

Card Still

Jams

Card Still

Jams

Turn Printer Off,

Remove Card,

Restart Printer.

DoneYes

Card

Prints

Card Still

Jams

Pg. 10 Flipper Jam When Initializing

Pg.11 Flipper Jam When Feeding Part 1

Pg. 12 Flipper Jam When Feeding Part 2

Pg.13 Flipper Jam When Printing

Pg.14 Service Center Instructions

Pg. 15 Reference Page Part 1

Pg. 16 Reference Page Part 2

11

7026

Flipper Card Jam

What Was The Printer Doing

When The Problem

Occurred?

Is the Flipper Roller Popped

Out Of Place On the Flipper

Deck?

(See Pic 1.0)

No

Refer to the Service

Manual to Replace

Flipper Roller

Yes

Initializing?

Pg. 10

Manual Card Feed

Slot

Card

Feeder

Is The Flipper

Deck Level w/ The

Card Path?

Are The Cards

Trying To Feed At

The Same Time?

Is the Card

Jamming Between

the Feeder and

the Flipper?

(See Pic 1.2)

Is The Flipper Deck Level w/

Feeder Position? (Cards

Feeding Either In Front Of Or

Behind Flipper Deck)

Yes

No

Turn Off Printer, Remove Card

From Flipper, Then Restart

Printer And Feed Cards

YesNo

Turn Printer Off, Remove

Feeder Cartridge And Open

Options Door. Remove Jammed

Card. Restart Printer and Print

card again.

Yes

Turn Printer Off, Open Options

Door, Remove Cleaning

Cartridge, Clear Flipper Jam,

and Fan Out Remaining Cards

to Separate them. Restart Job

Yes

Done

Card

Jams

Card

Prints

Make Sure Feeder Cartridge Is

Pushed All The Way To The

Left (See Pic 1.3)

Make Sure The Cleaning

Cartridge Is Inserted Correctly,

(See Pic 1.4) Then Print Card

Again

Then

Check To See If Singulation

Roller Is Worn.

(See Pic 2.0)

Also

Still

Jams

Card

Prints

No

Attempting to feed cards

.

How Were You Feeding The

Cards?

Printing?

Pg. 13

Card

Prints

Card Jams

Send Printer For

Service Pg. 14

Done

Card

Feeds

Flipper

Jams

Flipper

Jams

Continue

on Pg. 12

Done

Continue

on Pg. 12

Pg. 10 Flipper Jam When Initializing

Pg.11 Flipper Jam When Feeding Part 1

Pg. 12 Flipper Jam When Feeding Part 2

Pg.13 Flipper Jam When Printing

Pg.14 Service Center Instructions

Pg. 15 Reference Page Part 1

Pg. 16 Reference Page Part 2

12

Continued From

Pg. 11

Manual Feed Slot

Is the Platen

Roller on the

Flipper Deck

Worn?

Is the Platen Roller on

the Flipper Deck

Turning? (Remove

Flipper Roller and check

to see if platen is turning)

No

Send Printer For

Service Pg. 14

Yes

Send Printer For

Service Pg. 14

No

Is the Flipper Roller on

the Flipper Deck Worn?

Yes

Send Printer For

Service Pg. 14

Yes

Send Printer For

Service Pg. 14

No

Continued From

Pg. 11

Card Feeder

Is the Platen

Roller on the

Flipper Deck

Worn?

Is the Platen Roller on

the Flipper Deck

Turning? (Remove

Flipper Roller and check

to see if platen is turning)

Is the Flipper

Roller on the

Flipper Deck

Worn?

No

Yes

Open options Door

and clear cards.

Power cycle printer

and feed cards

again

No

Done

Cards Feed

Send Printer For

Service Pg. 14

Still

Jams

Yes

No

Yes

Pg. 10 Flipper Jam When Initializing

Pg.11 Flipper Jam When Feeding Part 1

Pg. 12 Flipper Jam When Feeding Part 2

Pg.13 Flipper Jam When Printing

Pg.14 Service Center Instructions

Pg. 15 Reference Page Part 1

Pg. 16 Reference Page Part 2

13

From Print

Module

From Options

Module

Where Is The

Card Coming

From?

Is the Card

Stalled/ Jammed

Btwn the Print

Module and

Flipper?

Is the Card

Stalled/ Jammed

Btwn the Options

Module and the

Flipper?

Is the Platen Roller

on the Flipper Deck

Worn?

Is the Platen Roller

on the Flipper Deck

Turning?

Is the Flipper Roller

on the Flipper Deck

worn?

Is The Flipper Deck

Level w/ The Card

Path?

Is The Flipper Deck

Level w/ The Card

Path?

No No

No

Yes

No

Turn Off Printer. Remove

Card From Flipper.

Restart Printer.

Yes Yes

Turn Off Printer, Open Options

Door, Remove Cleaning Cartridge

and Remove Jammed Card.

Restart Printer and Print card

again.

Yes Yes

Yes

No

Yes

Card

Prints

Card

Jams

7026

Flipper Card Jam

What Was The Printer

Doing When The

Problem Occurred?

Is the Flipper Roller

Popped Out Of Place On

the Flipper Deck?

No

Refer to the Service

Manual to Replace

Flipper Roller

Yes

Initializing?

Pg. 10

Printing

Feeding?

Pg. 11

Done

Card

Prints

Card

Jams

Send Printer For

Service Pg. 14

No

Send Printer For

Service Pg. 14

Send Printer For

Service Pg. 14

Send Printer For

Service Pg. 14

Done

Card

Jams

Send Printer For

Service Pg. 14

Pg. 10 Flipper Jam When Initializing

Pg.11 Flipper Jam When Feeding Part 1

Pg. 12 Flipper Jam When Feeding Part 2

Pg.13 Flipper Jam When Printing

Pg.14 Service Center Instructions

Pg. 15 Reference Page Part 1

Pg. 16 Reference Page Part 2

14

Replace/Reinstall

New Flipper Roller

w/ O ring

Replace Flipper Platen

Roller From Kit Platen

Rollers ZXP7 P1037750-

050

Flipper Deck Motor is

Malfunctioning. Replace

Flipper Motor or Kit Flipper

Assembly ZXP7 P1037750-

075

7026

Flipper Card Jam

Service Center

Closeout Misaligned/

Overtightened. Remove

and Reinsert Closeout.

Replace If Necessary.

MAG Head Malfunction.

Remove Head From Options

Module and Reseat. If Still

Fails, Replace MAG Head

with

Use The Flipper Calibration Tool

(See Pic 2.1) to Recalibrate the

Flipper Through the Toolbox

Initialize the printer and check to

see if the flipper deck is aligned

with the card path.

Did the printer come in with a

reported missing/ worn/broken

Flipper Roller?

Yes

Did the printer come

in with reports of

stalling in the Flipper?

Turn Off The Printer, Cheat The Options

Door Open, Remove the Flipper Roller,

And Initialize Printer. Check To See If

Platen On Flipper Deck Is Moving

Yes

Platen Not

Moving

When Printing, Is The

Card Jamming

Coming From The

Print Module Going

Into The Flipper?

When Encoding, Is

The Card Jamming

Coming From The

Encoding Module

Going Into The

Flipper?

On Printer

Initialization, The

Flipper Has Difficulty

Turning Or Doesn’t

Turn at All.

Turn Off The Printer,

Open The Printer

Door, Remove The

Ribbon. Where is the

Card?

Yes

Flipper

Misaligned…

Recalibrate

Flipper

Completely Under Closeout

Little Under Flipper Deck

Turn Off The Printer,

Open The Printer Door,

Remove The Ribbon.

Where is the Card?

Flipper Jammed… Remove

Card, Recalibrate Flipper If

Necessary.

HHaallff UUnnddeerr CClloosseeoouutt

HHaallff IInn FFlliippppeerr

Half Under Closeout

Half In Flipper

Completely Under Closeout

Against Flipper Deck

Cheat Open the Options

Door, Remove the Cleaning

Cartridge, Initialize The

Printer And Observe Flipper

Deck Motion.

Not

Sure?

Check To Make Sure The Flipper

Position Sensor Is Functioning In the

ZXP Toolbox. If Not, Replace With Kit

Flipper Position Sensor ZXP7

P1037750-034

Flipper Won’t

Calibrate

No

Yes

No

Flipper Still

Won’ Calibrate

Contact Zebra/

Elevate to Tech

Support Level 3

Done

Card Prints

DoneCard Prints

Done

Card Prints

Done

Card

Prints

Done

Contact Zebra/

Elevate to Tech

Support Level 3

Flipper

Still

Jams

Contact Zebra/

Elevate to Tech

Support Level 3

Flipper

Still

Stalls

DoneCard Prints

Still Jams

Done

Card

Prints

Contact Zebra/

Elevate to Tech

Support Level 3

Flipper

Still

Jams

Contact Zebra/

Elevate to Tech

Support Level 3

No

Flipper Still Jams

Contact Zebra/

Elevate to Tech

Support Level 3

Flipper

Still

Jams

Done

Card

Prints

Done

Card

Prints

Done

Card

Prints

Contact Zebra/

Elevate to Tech

Support Level 3

Flipper

Still

Jams

Pg. 10 Flipper Jam When Initializing

Pg.11 Flipper Jam When Feeding Part 1

Pg. 12 Flipper Jam When Feeding Part 2

Pg.13 Flipper Jam When Printing

Pg.14 Service Center Instructions

Pg. 15 Reference Page Part 1

Pg. 16 Reference Page Part 2

Flipper Calibrates

Cards Still Jam

Card Prints

Reference Page Part 1

1.0 Flipper Roller on

Flipper Deck

1.1 Card in card path

blocking the flipper

1.2 Card Jammed between

the Flipper and the Feeder

1.3 Proper Way to insert the Feeder Cartridge into the printer

1.4 Properly inserted

Cleaning Cartridge

Pg. 10 Flipper Jam When Initializing

Pg.11 Flipper Jam When Feeding Part 1

Pg. 12 Flipper Jam When Feeding Part 2

Pg.13 Flipper Jam When Printing

Pg.14 Service Center Instructions

Pg. 15 Reference Page Part 1

Pg. 16 Reference Page Part 2

Press the Feeding Cassette Down

Slide the Cassette All the Way to the Left

Until The Cassette Locks Into Place

15

Reference Page Part 2

2.0 Worn Singulation Roller

Pg. 10 Flipper Jam When Initializing

Pg.11 Flipper Jam When Feeding Part 1

Pg. 12 Flipper Jam When Feeding Part 2

Pg.13 Flipper Jam When Printing

Pg.14 Service Center Instructions

Pg. 15 Reference Page Part 1

Pg. 16 Reference Page Part 2

2.1 Flipper Calibration tool

16

MAG Card Jam 7035

+

Options Card Jam 7024

Pg. 18 Card Jam MAG

Pg. 19 Options Card Jam

Pg. 20 Service Center Card Jam MAG

Pg. 21 Service Center Options Card Jam

Pg. 22 Reference Page Part 1

Pg. 15 Reference Page Part 2

17

18

Card Jam MAG

7035

Print job will be

automatically retried after

options door is closed, or

click “cancel” on the OCP

to cancel to the print job.

Card

Cleared

Card Didn’t

Clear

Turn printer off, open options door,

remove the input hopper, remove

plastic MAG encoder cover (See

Pic 1.1), unscrew and lift MAG

encoder out of printer.

Inspect card path for any

obstructions and clear them.

Return everything into printer in

reverse order and close the

options cover. Turn printer on.

Print job will automatically

resume after successful

initialization.

Card Removed

From Card Path

Done

Card Jam MAG

Still Occurs

Done

Card

Prints

Card Jam MAG

Error Again

Clear print queue, power

cycle printer, and print

card again.

Hear Motor

Moving Platen

Done

Card Prints w/

Correct Card

Send to Service

Center

Pg. 20

Card Still Jams

Under MAG

Done

Card Prints

Open Card feeder and

remove cards.

Thumb through or fan

cards to better separate

cards to prevent multiple

feeds from cards sticking

Multiple Cards

Under MAG Head

Check and make sure

cards being used meets

Zebra Spec range

(10 mi l- 50 mil)

Is there a card jammed

under the MAG head?

Yes

Card Still Jams

Under MAG

No

Open the options door and

check for a card jammed under

the MAG encoder (See Pic 1.0).

If card present, close options

door. Printer will attempt to

clear additional card in system.

Cheat options door open (See

Pic 1.2). Remove plastic cover

over magnetic head. When

attempting to print, listen for

platen motor moving when card

passes under magnetic head.

Pg. 18 Card Jam MAG

Pg.19 Options Card Jam

Pg.20 Service Center Card Jam MAG

Pg.21 Service Center Options Card Jam

Pg. 22 Reference Page Part 1

Pg. 23 Reference Page Part 2

Card Prints

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Zebra ZXP Series 7 Troubleshooting Manual

Zebra ZXP Series 7 Troubleshooting Manual

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