Dell SupportAssist Enterprise 1.x Reference guide

Type
Reference guide
SupportAssist Enterprise Version 1.2.1 with
Device Configuration 1.2.2
Reportable Items
February 2018
Rev. A00
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Other trademarks may be trademarks of their respective owners.
Chapter 1: Introduction................................................................................................................. 4
Chapter 2: Items reported from servers running Windows - Tech Support.....................................5
Chapter 3: Items reported from servers running Linux - Tech Support........................................ 33
Chapter 4: Items reported from servers running ESX - Tech Support ......................................... 59
Chapter 5: Items reported from servers running ESXi - Tech Support ........................................ 85
Chapter 6: Items reported from iDRAC...................................................................................... 105
Chapter 7: Items reported from servers running Windows - Consulting, Deployment, System
Maintenance........................................................................................................................... 120
Chapter 8: Items reported from servers running Linux - Consulting, Deployment, System
Maintenance........................................................................................................................... 160
Chapter 9: Items reported from servers running ESX - Consulting, Deployment, System
Maintenance........................................................................................................................... 196
Chapter 10: Items reported from servers running ESXi - Consulting, Deployment, System
Maintenance...........................................................................................................................230
Chapter 11: Items reported from storage devices.......................................................................259
Storage PS Series or EqualLogic................................................................................................................................ 259
Storage SC Series or Compellent............................................................................................................................... 268
Storage MD Series or PowerVault..............................................................................................................................279
Chapter 12: Items reported from networking devices................................................................. 291
Networking or Force10................................................................................................................................................... 291
Networking with OS10................................................................................................................................................... 297
PowerConnect or Networking..................................................................................................................................... 302
Other supported networking devices......................................................................................................................... 312
Chapter 13: Items reported from chassis................................................................................... 325
Chapter 14: Items reported from software................................................................................. 331
Chapter 15: Items reported from Web-scale Hyper-converged appliances..................................343
Contents
Contents 3
Introduction
SupportAssist Enterprise is an application automates technical support for your Dell server, storage, and networking devices. By
default, SupportAssist Enterprise collects system information periodically from each device and sends the data securely to Dell.
Typically, system information is collected as follows:
Periodically At regular intervals, depending on the configured collection frequency. By default, SupportAssist Enterprise is
configured to collect system information from your devices once a month.
On case creation When a support case is created for an issue that has been identified by SupportAssist Enterprise.
NOTE: When an issue is detected on devices with a Basic Support entitlement, SupportAssist Enterprise does not
create a support case. However, system information is collected and sent to Dell.
Manual (on demand) If requested by Dell Technical Support, you can initiate the collection of system information from
one or more devices at any time.
NOTE: If required, you can disable the periodic collection of system information for a specific device type or for all device
types. For more information, see the "Configuring collection settings" section in the SupportAssist Enterprise Version 1.2
User's Guide at Dell.com/ServiceabilityTools.
NOTE: If the security policy of your company restricts sending certain identity information outside of the company network,
you can disable the collection of such data from your devices. For more information, see the "Configuring collection
settings" section in the SupportAssist Enterprise Version 1.2 Users Guide at Dell.com/ServiceabilityTools.
NOTE: If you have disabled the collection of identity information from devices, the identity information is replaced by
tokenized values in the collected data. The tokenized values are represented as TOKENnfor example, TOKEN0, TOKEN1,
or TOKEN2.
The collected system information is saved in a secured database on the server where SupportAssist Enterprise is installed. Data
collected from servers can be viewed by using the Configuration Viewer available in SupportAssist Enterprise. For storage,
networking, and chassis devices, you can download the collected data and view it by using a web browser.
This document provides the list of attributes that may be available in the data collected by SupportAssist Enterprise from
server, storage, networking, and chassis devices.
1
4 Introduction
Items reported from servers running
Windows - Tech Support
Table 1. Attributes for Server running Windows
Category Attribute Name
Additional Information Name
Version
Advanced_Logs_Registry_Dependency Value
Amperage Location
Reading
Application Log Date Time
Event ID
Message
Source
Status
Type
Health Status
Array Disk Available RAID Disk Space
Bus Protocol
Capable Speed
Capacity
Certified
Connector
Device Name
Device Protocol
Driver Version
Encrypted
Encryption Capable
Failure Predicted
Hot Spare
Manufacture Day
Manufacture Week
Manufacture Year
Media Type
Mirror Set ID
2
Items reported from servers running Windows - Tech Support 5
Table 1. Attributes for Server running Windows (continued)
Category Attribute Name
Model Number
Name
Negotiated Speed
PCIe Maximum Link Width
PCIe Negotiated Link Width
Part Number
Power Status
Product ID
Progress
Remaining Rated Write Endurance
Revision
SAS Address
Sector Size
Serial Number
State
Status
T10 PI Capable
Used RAID Disk Space
Vendor
Health Status
Auto Recovery Action On Hung Operating System Detection
System Reset Timer
BIOS Manufacturer
Release Date
Version
BIOS Boot Setting Description
Value
Battery Probe Name
Reading
Status
Health Status
Boot Page file Current
Initial
Maximum
Boot Setting Description
Value
CPU Detail Cache1 Associativity
6 Items reported from servers running Windows - Tech Support
Table 1. Attributes for Server running Windows (continued)
Category Attribute Name
Cache1 Error Correction Type
Cache1 Level
Cache1 Location
Cache1 Size
Cache1 Status
Cache1 Type
Cache1 Write Policy
Cache2 Associativity
Cache2 Error Correction Type
Cache2 Level
Cache2 Location
Cache2 Max Size
Cache2 Size
Cache2 Status
Cache2 Type
Cache2 Write Policy
Cache3 Associativity
Cache3 Error Correction Type
Cache3 Level
Cache3 Location
Cache3 Max Size
Cache3 Size
Cache3 Status
Cache3 Type
Cache3 Write Policy
Channel Connector Type
Device Location
Manufacturer
Name
Parent Location
Status
Health Status
Check iDRAC Response Model
Component Component
Component Detail Component ID
Component Type
Description
Items reported from servers running Windows - Tech Support 7
Table 1. Attributes for Server running Windows (continued)
Category Attribute Name
Hardware Device ID
Hardware Sub Device ID
Hardware Sub Vendor ID
Hardware Vendor ID
Software Version
Connector Connector Type
Name
State
Status
Health Status
Controller Abort Check Consistency On Error
Alarm State
Allow Revertible Hot Spare And Replace Member
Auto Replace Member On Predictive Failure
Automatic Disk Power Saving Idle C
BGI Rate
Cache Cade Capable
Cache Memory Size
Check Consistency Rate
Driver Version
Encryption Capable
Encryption Key Present
Encryption Mode
Firmware Version
ID
Load Balance
Name
Number Of Connectors
Number Of Extenders
Patrol Read Iterations
Patrol Read Mode
Patrol Read Rate
Patrol Read State
Persistent Hot Spare
Rebuild Rate
Reconstruct Rate
Slot ID
8 Items reported from servers running Windows - Tech Support
Table 1. Attributes for Server running Windows (continued)
Category Attribute Name
Spin Down Configured Drives
Spin Down Hot Spares
Spin Down Unconfigured Drives
State
Status
Stor Port Driver Version
T10 Protection Information Capable
Time Interval For Spin Down In Minutes
Health Status
Controller Battery Learn Mode
Learn State
Max Recharge Count
Maximum Learn Delay
Name
Next Learn Time
Predicted Capacity Status
Recharge Count
Slot Number
State
Status
Health Status
Controller Dependency Cntrl Id
Custom Attribute CPU Power And Performance Management
Fan Power And Performance Management
Memory Power And Performance Management
DMA Channel
Device
Status
DRAC Information Description
IP Address
IP Gateway
IP Subnet
Product
Version
Debug Menu Description
Value
Demand Based Switching Capable
Items reported from servers running Windows - Tech Support 9
Table 1. Attributes for Server running Windows (continued)
Category Attribute Name
Enabled
Technology
Display Adapter Description
Adapter RAM
Adapter Type
Bits Pixel
Color Planes
Color Table Entries
Driver Version
Installed Drivers
PNP Device ID
Program
Resolution
Driver Company Name
Description
Filename
Internal Name
Name
Start
Status
Type
Version
Enclosure Asset Name
Asset Tag
Configuration
Connector
Enclosure Alarm
Express Service Code
Firmware Version
ID
Name
PCIe SSD Extender
SAS Address
Service Tag
Split Bus Part Number
State
Status
10 Items reported from servers running Windows - Tech Support
Table 1. Attributes for Server running Windows (continued)
Category Attribute Name
Target ID
Health Status
Enclosure EMM Firmware Version
Name
Part Number
State
Status
Health Status
Enclosure Fan Name
Part Number
Speed
State
Status
Health Status
Enclosure Power Supply Firmware Version
Name
Part Number
State
Status
Health Status
Enclosure Temperature ID
Maximum Failure Threshold
Maximum Warning Threshold
Minimum Failure Threshold
Minimum Warning Threshold
Name
Reading
State
Status
Health Status
Environment Environment
External Enclosure Controller ID
Enclosure ID
FC Controller Driver Version
FC Controller
Firmware Version
Host WWN
Items reported from servers running Windows - Tech Support 11
Table 1. Attributes for Server running Windows (continued)
Category Attribute Name
Model
Name
Serial Number
Type
Vendor Code
Vendor Name
FC HBA Port Port FC ID
Port Number
Port OS Name
Port Speed
Port State
Port Supported Speed
Port Type
Port WWN
FRU Device
Manufacture Date
Manufacturer
Part No
Revision
Serial No
Fan Maximum Failure Threshold
Maximum Warning Threshold
Minimum Failure Threshold
Minimum Warning Threshold
Probe Name
Reading
Status
Health Status
Fan Redundancy Redundancy Status
Firmware Name
Version
Front Panel NMI Button
Power Button
General Attribute
Settings
Hardware Log Date And Time
Description
12 Items reported from servers running Windows - Tech Support
Table 1. Attributes for Server running Windows (continued)
Category Attribute Name
Raw SEL Data
Severity
Health Status
Hardware Performance Cause
Probe Name
Status
Hyper Threading Capable
Enabled
Technology
IO Range Address Range
Device
Status
IPv4 Address Description
Subnet Mask
IPv6 Address Description
IPv6 Address Name
Prefix Length
IPv6 Detail Alternate DNS Server
DNS Address Source
Default Gateway
IP Address Source
IPv6 Address1
IPv6 Address2
Link Local Address
Preferred DNS Server
IRQ Caption
IRQ Number
Status
Installed Application Install Date
Install Location
Install Source
Name
Publisher
URL Info About
Version
Integrated Device Description
Value
Items reported from servers running Windows - Tech Support 13
Table 1. Attributes for Server running Windows (continued)
Category Attribute Name
Integrated Devices Description
Value
Interface Member Physical Interface
Team Interface
Internet Explorer Key
Value
Intrusion Probe Name
State
Status
Health Status
Kernel Dump File Name
Size In KB
LCD Information Enable Remote Indication
Front Panel LCD Security Access
LCD Line Information Name
Value
Logs Logs
Logs_Enumeration_Dependency Value
Logs_Registry_Dependency Value
Main Chassis Chassis Lock
Chassis Name
Device System Id
Express Service Code
Fault LED Flash On Severity Level
Flash Chassis Identify LED State
Flash Chassis Identify LED Timeout Value
Host Name
Index
Server Asset Tag
Server Model
Server Module Location
Server Service Tag
System Location
System Revision
System Revision Name
Mem List Mem ID
Memory Device Name
14 Items reported from servers running Windows - Tech Support
Table 1. Attributes for Server running Windows (continued)
Category Attribute Name
Failures
Rank
Size
Speed
Status
Type
Type Detail
Health Status
Memory Array ECC Type
Installed Capacity
Location
Maximum Capacity
Slots Available
Slots Used
Total Installed Capacity
Total Installed Capacity Available To The OS
Total Maximum Capacity
Use
Memory Operating Mode Fail Over State
Memory Operating Mode Configuration
Redundancy Status
Memory Range Device
Range
Status
Memory Redundancy Fail Over State
Redundancy Configuration
Redundancy Status
Memory Setting Description
Value
Mini Dump File Name
Size In KB
Miscellaneous Setting Description
Value
Modular Enclosure Information Chassis Service Tag
Description
Express Service Code
IP Address
Items reported from servers running Windows - Tech Support 15
Table 1. Attributes for Server running Windows (continued)
Category Attribute Name
IP Address Source
IP Address Type
Model
Product
Version
Module File Date Time
Internal Name
Manufacturer
Size
Source Path
Version
NIC Configuration Channel Number
Fail Over Network
NIC Selection
Primary Network
Network Administrative Status
Base IO Address
Base Memory Address
Connection Status
Current MAC Address
DHCP Server
DHCP v6 Server
DMA
Default Gateway
Default IPv6 Gateway
Description
Driver Image Path
Driver Name
Driver Version
Duplex
Firmware Version
IRQ
Interface Description
Interface Name
Link Status
Maximum Transmission Unit
Operational Status
16 Items reported from servers running Windows - Tech Support
Table 1. Attributes for Server running Windows (continued)
Category Attribute Name
Received Alignment Errors
Received Bad Frames
Received Broadcast Packets
Received Bytes
Received Discarded Packets
Received Error Packets
Received FCS Errors
Received Frames Too Long
Received Good Frames
Received Internal MAC Receiving Errors
Received Multicast Packets
Received Total Packets
Received Unicast Packets
Received Unknown Protocols
Slot Name
Speed
TOE Capable
TOE Enabled
Team Name
Transmitted Bad Frames
Transmitted Broadcast Packets
Transmitted Bytes
Transmitted Carrier Sense Errors
Transmitted Collisions
Transmitted Deferred Transmits
Transmitted Discarded Packets
Transmitted Error Packets
Transmitted Excessive Collisions
Transmitted Good Frames
Transmitted Internal MAC Transmission Errors
Transmitted Late Collisions
Transmitted Multicast Packets
Transmitted Multiple Collision Frames
Transmitted Queue Length
Transmitted Single Collision Frames
Transmitted Total Packets
Transmitted Unicast Packets
Items reported from servers running Windows - Tech Support 17
Table 1. Attributes for Server running Windows (continued)
Category Attribute Name
Type
Vendor
Network Adapter Adapter Type
DHCP Enabled
DHCP Lease Expires
DHCP Lease Obtained
DHCP Server
DNS Domain
DNS Server IP
Default IP Gateway
Driver Path
IP Enabled
IP Subnet
IPv4 Address
IPv6 Address
Index
Installed
Last Reset
Mac Address
Name
PNP Device ID
Product Type
Service Name
Network List Dev NIC ID
Network Protocol Connectionless Service
Guarantees Delivery
Guarantees Sequencing
Maximum Address Size
Maximum Message Size
Message Oriented
Minimum Address Size
Name
Pseudo Stream Oriented
Status
Supports Broadcasting
Supports Connect Data
Supports Disconnect Data
18 Items reported from servers running Windows - Tech Support
Table 1. Attributes for Server running Windows (continued)
Category Attribute Name
Supports Encryption
Supports Expedited Data
Supports Graceful Closing
Supports Guaranteed Bandwidth
Supports Multicasting
Network Team Interface Administrative Status
Connection Status
Current MAC Address
DHCP Server
DHCP v6 Server
Default Gateway
Default IPv6 Gateway
Description
Driver Image Path
Driver Name
Driver Version
IPv4 Address
IPv6 Address
IPv6 Address Name
Interface Description
Interface Name
Link Status
Maximum Transmission Unit
Operational Status
Prefix Length
Received Alignment Errors
Received Bad Frames
Received Broadcast Packets
Received Bytes
Received Discarded Packets
Received Error Packets
Received FCS Errors
Received Frames Too Long
Received Good Frames
Received Internal MAC Receiving Errors
Received Multicast Packets
Received Total Packets
Items reported from servers running Windows - Tech Support 19
Table 1. Attributes for Server running Windows (continued)
Category Attribute Name
Received Unicast Packets
Received Unknown Protocols
Redundancy Status
Slot Name
Speed
Subnet Mask
Team Interface Transmitted Carrier Sense Errors
Team Interface Transmitted Collisions
Team Name
Team Type
Transmitted Bad Frames
Transmitted Broadcast Packets
Transmitted Bytes
Transmitted Deferred Transmits
Transmitted Discarded Packets
Transmitted Error Packets
Transmitted Excessive Collisions
Transmitted Good Frames
Transmitted Internal MAC Transmission Errors
Transmitted Late Collisions
Transmitted Multicast Packets
Transmitted Multiple Collision Frames
Transmitted Queue Length
Transmitted Single Collision Frames
Transmitted Total Packets
Transmitted Unicast Packets
Type
Vendor
Network Team List Vir Nic Id
No Execute Capable
Enabled
Technology
OME Log_Dependency Value
One Time Boot Description
Value
OpenManage Name
Version
20 Items reported from servers running Windows - Tech Support
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Dell SupportAssist Enterprise 1.x Reference guide

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