Douwe Egberts Cafitesse 60 Back Office Manual

Version

Back Office

Manual

A Company

1.00 2006

700.703.054

March

Part number

Cafitesse 60

This manual has been compiled with the greatest care. Should you however still encounter errors or if you have any comments or

suggestions that would improve this manual, please send your reactions to the following facsimile number:

DECS International

Technical Service Department

Training and Documentation

FAX No. +31 30 297 2947

No part of this manual may be copied and/or published by means of printing, photocopying, microfilming or by any other means

whatsoever without the prior written consent of Douwe Egberts Coffee Systems International BV. This applies equally to the included

drawings and/or diagrams.

Douwe Egberts Coffee Systems International BV issues no explanation or guarantees with regard to the contents of this publication and

expressly disclaims all responsibility for any implied guarantees. Douwe Egberts Coffee Systems International BV reserves the right to

revise and change the contents of this manual without notice.

1.00 2006Version March I

ABOUT THIS MANUAL

This Back Office Manual is valid for:

D Cafitesse 61 dispensers with fixed water connection,

D Cafitesse 60 dispensers with removable water tank.

Who is the audience of this manual:

This document is a reference document for Trained Service Technicians.

You may not use it as a Training Manual that could replace technical training.

How to use this manual

Always read the safety instructions first.

All sections and paragraphs are numbered, see the table of contents.

The page numbers are placed at the bottom of each page.

Keep your information up to date

Service Information Bulletins

When the manufacturer applies changes to the dispenser, the manufacturer will issue Service

Information Bulletins.

When you receive an Service Information Bulletin:

1. File the sheet by number in section 8. of this document.

2. Mark the relevant pages in this manual to which the change applies to indicate the existence of an

update.

Modification Instructions

Changes that must be carried out for existing dispensers will be announced by Modification

Instructions. These are to be filed as section 9. in the Back Office Manual.

Back Office Manual

Table of Contents

1.00 2006Version MarchII

About this manual I . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1. Introduction and Safety 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1.1 Introducing 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1.2 Safety instructions 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2. Unpacking and installation 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2.1 Installation requirements 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2.2 Installation procedure 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2.3 Handing over the dispenser to the customer 6 . . . . . . . . . . . . . . . . . . . . . . . . . . .

2.4 Main components 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2.5 Specifications 8 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3. Faults 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3.1 Dispenser status/error indications 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3.2 Troubleshooting 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4. Programming mode (Software version 5.05) 1 . . . . . . . . . . . . . . . . . . . . . . .

4.1 Operator mode 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4.2 Service Mode 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4.3 Service device 18 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4.4 Summary of standard machine and receipe settings 20 . . . . . . . . . . . . . . . . . . . .

5. Functions 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5.1 Water system (A) 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5.2 Dosing system (C) 11 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5.3 Product Delivery (D) 14 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5.4 Cooling System (F) 15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5.5 Housing (G) 19 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5.6 Machine Control (K) 22 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5.7 External options (L) 31 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5.8 Payment system (P) 33 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

6. Preventive maintenance (reserved) 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7. Service code numbers 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7.1 Water system (A) 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7.2 Dosing system (C) 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7.3 Product delivery (D) 4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7.4 Cooling system (F) 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7.5 Housing (G) 6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7.6 Machine control (K) 8 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

8. Service information bulletins 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9. Modification instructions 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9.1 Upgrading the C60 software 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

10. Spare parts catalogue 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

10.1 Dispenser with fixed water connection 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

10.2 Dispenser with removable water tank 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

10.3 Water system (fixed connection) 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

10.4 Water system (removable water tank) 4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

10.5 Water system components 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

10.6 Electrical parts (Standard version) 6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

10.7 Electrical parts (USA/CND version) 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

10.8 Cooling compartment − rear side 8 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

10.9 Front side / door 9 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

10.10 Front side / operation panel 10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

10.11 Dosing assembly 11 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Back Office Manual

1.00 2006Version March H1 − 1Introduction and Safety

1. INTRODUCTION AND SAFETY

1.1 Introducing

The Cafitesse 60 is a liquid coffee dispenser for small outlets in the out−of−home market with an

average consumption of 30 cups per day. The dispenser can deliver a variety of drinks subject to the

choice of the customer for the following combination of ingredient packs:

D coffee & milk

D coffee & coffee

D coffee & decaf coffee

The dispenser can also deliver hot water for tea or other instant drinks.

The dispenser can provide drinks per cup or pot.

A special pot with vacuum flask is available as accessory.

1.1.1 Office Coffee Service (OCS)

The Office Coffee Service (OCS) concept is based on:

D Delivery of coffee and other ingredients,

D Preventive maintenance and small repair (on−site).

For extensive maintenance or repair the dispenser will be returned to the workshop to minimize

disturbance for the customer.

Back Office Manual

1.00 2006Version MarchH1 − 2 Introduction and Safety

1.2 Safety instructions

1.2.1 General remark concerning safety

This subsection is intended as an overview of the warnings and instructions used in this manual that

must always be observed.

The following general safety precautions apply to the operation and maintenance of the dispenser and

must always be observed. Non−observance of these instructions or any other safety precautions mentioned

in this manual could impair the dispenser safety standards, lead to dangerous situations, and the

manufacturer cannot be held responsible for possible damages.

Service technicians must thoroughly read and understand the Back Office Manual and operating

instructions before they can install the dispenser and put it into operation.

The service technician must hand over and explain the operating instructions to the customer.

Installation, start−up, programming and, if required, repair of the dispenser must be performed by

trained and authorized service technicians only.

1.2.2 Hazard intensity levels

There are different levels of hazard intensity, identified by pictograms. The level of hazard is

determined by the following definitions;

DANGER:

Sudden hazards, that WILL lead to either serious personal injury or death.

WARNING:

Hazards due to dangerous behaviour that CAN lead to either serious injury or

death.

General warning.

Risk of electric shock.

Risk of contact with (very) hot liquids or objects.

CAUTION:

Hazards due to dangerous behaviour that can lead to either minor injury to

persons or damage to product.

DO NOT:

YOU MUST:

Follow up these actions to prevent either minor injury to persons or damage to

product.

Wash you hands.

Wear protective spectacles.

Wear protective gloves.

ATTENTION: Pay particular attention to the remark proceeded by this symbol.

Back Office Manual

1.00 2006Version March H1 − 3Introduction and Safety

OPERATION

D Do not use the dispenser for other than the intended use.

D The dispenser is intended for in−door operation only.

D Do not place the dispenser too close to a sink (wet) or cooking device (hot).

D The liquids delivered by the dispenser are hot.

D Keep hands and body parts clear from the delivery area while the dispenser is producing the

hot beverage.

D Keep children away from the dispenser.

D Please allow the internal boiler to cool off before you relocate or move the dispenser

(recommended waiting time is 3 hours).

D If you do not use the dispenser for 8−48 hours:

1. Use the power button to set the dispenser in stand−by mode.

2. Close the water supply.

D If you plan to stop using the dispenser for a longer period of time:

1. Remove all ingredients from the dispenser.

2. Clean and flush the dispenser.

3. Disconnect the power cord.

4. Close or disconnect the power supply.

5. Allow the water inside the dispenser boiler to cool down.

6. Drain the dispenser before you move the dispenser to another location.

D Always connect to a source of filtered drinking water and/or use filtered drinking water to

(re)fill the water tank. Particularly at locations with poor water quality filtered water is highly

recommended or may even be required.

D Observe the indicated water pressure when a dispenser with a fixed water connection is

installed.

D The drip tray capacity is limited to 500 ml/27 fl oz. (3

~4 cups).

Empty the drip tray in case the beverage has been delivered while no cup or pot was present.

D The customer should clean the dispenser on a daily and weekly basis as described in the

operator manual for hygienic and functional reasons.

D Always observe basic hygiene and use only food−grade cleaning agents.

D Clean the dispenser parts with a clean damp cloth. Never make the dispenser wet by

sprinkling or spraying.

D Always keep the dispenser upright when moving.

D The power supply should not be interrupted completely, because the cooling system will not

function.

D Do not store the dispenser at locations with a surrounding temperature below 0°C/34°F.

ELECTRICITY

D Never plug a power cord into a wall outlet (or unplug a power cord) when either part is wet or

either part is touched with wet hands.

D Never disable the safety mechanisms / systems.

D Do not operate any appliance with a damaged power cord or plug.

D Always connect the dispenser to electric power supply in accordance with local regulations.

D Always connect the dispenser to a properly fused electric circuit.

When the dispenser has been relocated, make sure that the dispenser does not overload the

capacity of the electrical circuit when plugged in.

Observe the local regulations!

D Do not connect the dispenser to any power source other than indicated on the rating label.

D Never immerse power cord or the dispenser in water or any other liquid.

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1.00 2006Version MarchH1 − 4 Introduction and Safety

INGREDIENT HANDLING

D Ensure that the cooling compartment is properly closed at all times (the ingredient quality

may otherwise deteriorate).

D Store ingredient packs only in a refrigerator at a temperature below 6°C/42.8°F.

D Always check the expiration date on the package (‘best before date’) and use the ingredient

pack that has been stored for the longest period (first−in, first−out principle).

D Never disconnect power from the dispenser when it contains ingredient packs.

Back Office Manual

H2 − 1Unpacking and installation1.00 2006Version March

2. UNPACKING AND INSTALLATION

2.1 Installation requirements

D Required tools

− Torx T10 and T15 screwdriver.

− Crosshead screwdriver (ventilator).

− Socket head wrench (M4, coil)

− Socket spanner (M3, NTC / M4, boiler / M5,

cooling unit/ M6, power pack).

− Torque wrench (to assemble cold plate).

− Service device (to adjust set volumes, coffee

strength, etc.).

− Water pressure gauge (for dispensers with

fixed water supply).

D General requirements

Ensure that the following requirements are met before you install the dispenser.

Always read the safety instructions (section 1.2 ) first .

Ambient temperature 1 to 32 °C / 34 to 90°F

Humidity up to 80% RH

Power supply Europe : 200V − 240V / 11A − 19A

USA/CND : 110V − 120V / 13A − 12 A

Water supply

(fixed water

connection)

Water pressure allowed: − Min. 0.5 bar dynamic pressure /

− Max. 10 bar static pressure.

(measure in case of doubt).

Water flow 2 l./min.

Always operate in compliance with local regulations.

Location Avoid direct exposure to: − extreme temperatures,

− humidity

− vibration and

− excessive amounts of dust.

Place the dispenser: − on flat and horizontal surface,

− surface must hold at least 26.5 Kg. and

− beyond the reach of children.

Transportation /

Storage

Dimensions

Weight

Humidity

Temperature

see section 2.2.1.

28.3 Kg.

up to 90% RH

−5 to +50 °C / 23 to 122°F

675 mm

26.6”

420 mm

16.5”

400 mm

15.7”

715 mm

28.2”

120 mm

4.7”

132 mm

5.2”

Always keep sufficient space around the

dispenser for ventilation and repair purposes.

Fig. 1 Dimensions

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H2 − 2 Unpacking and installation 1.00 2006Version March

2.2 Installation procedure

NSF

(US)

5.1

6.

2.

7.

8.

3.

5.2

6.

2.

8.

7.

3.

Fig. 2 Installation: Fixed water connection Fig. 3 Installation: Removable water tank

* The numbers correspond with the steps of the procedure.

1. Unpack

2. Install drip tray

3. (Re−)place button name−plates

4. Attach product stickers

5. Water supply

5.1 Place water stop, install water filter

** and connect water supply hose (length= 1150 mm / 45.2”)

5.2 Fill water tank

6. Connect (length= 1600 mm / 63.0”)

7. Switch on dispenser

8. Place ingredient packs

9. Run the cleaning program

10. Program and calibrate

** Size and type of filter may vary depending on local circumstances. Not illustrated.

2.2.1 Unpack the dispenser

840 mm

33.1”

497 mm

19.6”

497 mm

19.6”

28.3 Kg

− Drip tray/drip grid

− Power cord (length: 1600 mm / 63.0”)

− Vacuum flask

− Brush (for dosing coil cleaning)

− Button name−plates

− Product stickers

− Operator manual

− Quality contol card

Optional

− Funnel

− Y−tube with 3 hoses

− Sachet RENEGITE (4x50gr.), descaler

− Measuring cup

Fig. 4 Unpacking

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H2 − 3Unpacking and installation1.00 2006Version March

2.2.2 Install drip tray and drip grid

1.

2.

Fig. 5 Drip tray

2.2.3 (Re−)place button name−plates

1. Open the door.

2. Remove the two caps (Fig.6 a. + b.).

3. Remove the front−cover (Fig.6 c.).

4. Remove the push buttons with the name−plates (Fig.7 ).

5. Replace the button name−plates and assemble in reverse order.

6. Go to the ’Service Mode’

D for button 1 (Fig.7 a.) see section 4.2.5

D for button 2 (Fig.7 b.) see section 4.2.5

D for button 3 (Fig.7 c.) see section 4.2.5

D for button 4 (Fig.7 d.) see section 4.2.5

a.

b.

c.

Fig. 6 Front cover Fig. 7 Button name−plates

a.

b.

c.

d.

2.2.4 Attach product stickers

1. Open the door.

2. Attach product stickers

Fig. 8 Attach product stickers

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H2 − 4 Unpacking and installation 1.00 2006Version March

2.2.5 Water supply

2.2.5.1 Fixed water connection

Important

− Ensure that the installation conditions are met before you install the fixed water connection (see

section 2.1).

− Always observe local regulation regarding plumbing!

1. Connect the water stop. (Specifications see section 5.7.1.)

2. Read the filter instructions (as provided by its manufacturer)

3. Connect the filter to the water supply.

4. Flush the filter.

5. Connect the filter to the dispenser.

6. Open the tap.

1

1.

3.

5.

4.

6.

Fig. 9 Install to the water supply

2.2.5.2 Removable water tank version (Not available for USA/CND−version)

1. Remove the lid.

2. Lift the cold water tank using the handle.

3. Clean the inside with a brush and a food−grade cleaning agent.

4. Rinse the water tank.

5. Fill the tank with clean tap water. (Do not overfill!)

6. Reinstall the water tank.

Fig. 10 Install the water tank

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H2 − 5Unpacking and installation1.00 2006Version March

2.2.6 Connect the power cord

The boiler fills with water and the dispenser will go in the ’off’ mode.

Immediately hereafter the Peltier element will be activated.

The temperature will appear in the display until it reaches 5°C.

For NSF the temperature of the cooling system will always be displayed.

Fig. 11 Power supply

2.2.7 Switch on the dispenser

Press the on/stand−by button as illustrated to switch the dispenser on.

Immediately hereafter the heating element is activated.

The flashing thermometer ’boiler temperature low indication’ remains in the display until the operational

temperature has been reached. This takes approx. 8 minutes for 230V or up to 10 minutes for 120V

dispensers.

Fig. 12 Stand−by button

2.2.8 Place ingredient packs

1. Wash your hands (hygiene!!)

2. Remove the foil from the pack.

3. Install the ingredient packs (both1,25 l/42.3 fl oz).

a. Check the expiration date on the pack,

b. Shake the pack 10 times,

c. Open the pack and unfold dosing tube,

d. Place the pack in the cooling compartment,

D left pack is coffee or other ingredient (Fig.13 a.)

D right pack is always coffee (Fig.13 b.)

e. Close the door of the dispenser.

a.

b.

Fig. 13 Ingredient pack placement

2.2.9 Run the cleaning program

Go to the ’Operator Mode’ (section 4.1.2)

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H2 − 6 Unpacking and installation 1.00 2006Version March

2.2.10 Program and calibrate

Go to the ’Service Mode’ to calibrate the dispenser:

1. Run the Automatic Temperature Adaptation Program (ATAP, see section 4.2.7).

Optional, see section 5.1.6.1 for details.

2. Calibrate the water dosing quantity (section 4.2.4)

Go to the ’Operator Mode’ (section 4.1) to change the default settings:

1. Clock settings (section 4.1.4)

2. Language (section 4.1.5)

3. Adjust volume (section 4.1.8)

4. Adjust strength (section 4.1.9)

2.3 Handing over the dispenser to the customer

2.3.1 Customer instructions

1. Ensure the dispenser is working properly according to customer preferences.

2. Instruct the operator(s) of the dispenser about:

D HACCP

D Safety

D Daily operation and cleaning (see operator manual and instruction sticker)

Incorrect pack removal may result in a snapped dosing tube and spilled ingredient.

Please instruct the customer.

snap

Do not pull, dosing tube may snap

Tilt and lift to remove

2.3.2 Materials

D Vacuum flask D Contol card

D Brush (for dosing coil cleaning) D Funnel (optional)

D Sachet RENEGITE, descaler D Y−tube with 3 hoses (optional)

D Operator manual D Sachet RENEGITE (4x50gr.), descaler (optional)

D Button name−plates D Measuring cup (optional)

D Product labels

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H2 − 7Unpacking and installation1.00 2006Version March

2.4 Main components

a.

b.

c.

d.

e.

f.

g.

h.

i.

j.

k.

l.

m.

Fig. 14 Main components

a. Water tank lid (removable water tank only)

b. Water tank (removable water tank only)

c. Door lock

d. Hot water outlet

e. Beverage outlet

f. Drip grid

g. Drip tray

h. Cooling compartment door

i. Operation panel

j. Power on / stand−by button

k. Filter house cooling fan

l. Power inlet

m. Water inlet valve (fixed water connection only)

a.

b.

c.

d.

a. Display

b. Selection buttons

c. Stop button

d. Hot water button

Fig. 15 Operation panel

Back Office Manual

H2 − 8 Unpacking and installation 1.00 2006Version March

2.5 Specifications

System

Pack size Height

Width

Depth

230 mm / 9.0”

090 mm / 3.5”

Dispenser size Height

Width

Depth

675 mm / 26.6”

420 mm / 16.5”

400 mm / 15.7”

Weight 26.5 kg

filled with water and 2 packs 31.5 kg

33.5 kg (with separate water tank)

Noise level max. 40 dB(A) at 1 metre / 3.3 ft (stand−by mode)

Power supply Europe : 200V 50/60 Hz − 240V 50/60 Hz

USA/CND : 100V 60 Hz − 120V 60 Hz

Power consumption Europe : max. 2140 W

USA/CND : max. 1400 W

Cleaning time (operator) 7 minutes per day

Cooling System

Capacity

Temperature

Thermo−electrical (Peltier element with fan)

2 x 1.25 liters / 2 x 42,3 fl oz BIB (bag−in−box)

2 to 5 °C / 35.6 to

41 °F

Boiler System

Capacity

Temperature

Heating element 230 V : 1970 W

120 V : 1300 W

2.25 liters / 76.1 fl oz

83 to

97 °C / 181.4 to 206.6 °F

Water flow 2l./min.

Cold water supply Fixed water connection /

water tank with a capacity of 2.9 liters / 98.1 fl oz.

Dosing B2 dosing coil

Vacuum flask Volume

Height

Diameter

900 ml / 30.4 fl oz

128 mm / 5.0”

149 mm / 5.5”

Default settings

Beverages Cup volume

Pot volume

Europe : 125 ml / 4.2 fl oz

USA/CND : 180 ml / 6.1 fl oz

Europe : 900 ml / 30.4 fl oz

USA/CND : 600 ml / 20.3 fl oz

Other See chapter 4.

Operation

Outlets Coffee and/or other beverages and hot water

Beverages Cup volume

Brewing Time

Pot volume

Brewing Time

40 − 900 ml / 1.4 − 30.4 fl oz

9 sec. (125 ml / 4.2 fl oz)

40 − 900 ml / 1.4 − 30.4 fl oz

45 sec. (900 ml / 30.4 fl oz)

Back Office Manual

1.00 2006Version March H3 − 1Faults

3. FAULTS

3.1 Dispenser status/error indications

3.1.1 Dispenser status

Display

message

Meaning Cause Action

The symbol ”replace

right−hand ingredient pack

The right−hand ingredient

pack is empty

Replace the empty ingredient pack.

g a d g ed e pac

(coffee)” shows in the

display.

The right−hand ingredient

pack is incorrectly fitted or

not present.

Check that the ingredient pack is

correctly positioned and reposition it

again according to the instructions on

the ingredient pack.

The symbol ”replace

left−hand ingredient pack”

The left−hand ingredient

pack is empty.

Replace the empty ingredient pack.

e a d g ed e pac

shows in the display.

The left−hand ingredient

pack is incorrectly fitted or

not present.

Check that the ingredient pack is

correctly positioned and reposition it

again according to the instructions on

the ingredient pack.

The symbol ”replace left

and right−hand ingredient

The left and right−hand

ingredient packs are empty.

Replace the empty ingredient packs.

ad g ad gede

pack” shows in the display.

The left and right−hand

ingredient packs are

incorrectly fitted or not

present.

Check that the ingredient packs are

correctly positioned and reposition

them again according to the

instructions on the coffee pack.

Optional

The symbol ”right−hand

(coffee) ingredient pack

almost empty” shows in the

display.

The right−hand ingredient

pack is almost empty

Place a new pack ready in the cooling

compartment.

Optional

The symbol ”left−hand

ingredient pack almost

empty” shows in the display.

The left−hand ingredient

pack is almost empty.

Place a new pack ready in the cooling

compartment.

A flashing thermometer

shows in the display.

When a selection button is

pressed, the text ”please

wait” is also shown.

The water in the boiler is not

yet at the correct

temperature.

The dispenser is deactivated until the

temperature has reached the value

set.

A temperature value (°C or

°F) shows in the display.

The temperature in the

cooling compartment can

Check that the cooling compartment

door is properly closed.

F) shows in the display.

coo g co pa e ca

not be maintained at 2−5°C

or 35.6−41°F.

Check whether the temperature of the

coffee pack is considerably higher

than 2−5°C or 35.6−41°F (also check

that the pack is not frozen). Place a

properly pre−cooled coffee pack in

the cooling compartment.

Check whether there is clearance for

ventilation at the rear side of the

dispenser.

Remove the filter grid at the back of

the dispenser and clean the filter if it

is dirty.

The symbol ”failure with info

no. 20” shows in the display.

The water supply is blocked

or the tap is not open.

Check the water supply and then

press the switch twice to reset the

dispenser.

Check the water pressure with a

water pressure gauge.

Back Office Manual

1.00 2006Version MarchH3 − 2

Faults

ActionCauseMeaningDisplay

message

The symbol ”water tank

empty” shows in the display.

The water tank contains too

little or no water.

Fill the water tank with fresh water.

(Water tank version)

The water tank is incorrectly

positioned or not present.

Check that the water tank is correctly

positioned.

The symbol ”trough failure”

shows in the display.

The trough is not present or

is not properly latched.

Position the trough and lock it with the

handle on the left side of the trough.

The symbol ”failure with an

info number” shows in the

display.

A specific failure has

occurred.

See section 3.1.2 for the specific error

indications.

All dispenser functions,

except the cooling, are

switched off.

All dispenser functions,

except the cooling, are

switched off.

Switch the dispenser on at the switch.

The display is off. The power supply has been

interrupted.

Check the supply plug. Check the

power supply (earth leak switch or

fuse).

The symbol ”Clean” shows

in the display.

The dispenser must be

cleaned.

Carry out the automatic, extended

cleaning procedure.

Descaling signal / filter

exchange signal.

The preset quantity liters of

water has been reached.

Descale the dispenser as soon as

possible or call the engineer to

service your dispenser and mention

that descale / filter icon is in the

display.

Back Office Manual

1.00 2006Version March H3 − 3Faults

3.1.2 Error indications

Error

code

Complaint Possible cause Action

i 02

The boiler doesn’t heat−up

(after 1800 sec.).

High temperatue safety

switch is in effect.

Reset the high temperatue safety

switch.

(a e 800 sec )

Boiler−element defective. Replace boiler.

Control board defective. Replace control board.

Relay defective. Replace relay.

Wiring defective. Test for continuity and repair.

i 04

The Automatic Temperature

Adjustment Program

(§ ) f

Manual interruption of the

waterflow.

Run ATAP without disturbance.

jg

(§5.1.6.1) fails

(after 1800 sec.).

Temperature sensor

loosened.

Connect the temperature sensor

correct.

i 05

Water selector in wrong

Light sensor dirty. Clean light sensor.

i 05

Water selector in wrong

position (after 100 ms).

Light sensor defective. Replace light sensor.

position (after 100 ms).

Water selector defective. Check the function of the water

selector.

Replace defective part.

Calcification of the water

selector outlet.

Disassemble the water selector check

the outlet.

se ec o ou e

Descale the dispenser.

Calcification between the

serration of the water

selector disc.

Disassemble the water selector check

the serration, remove calcium deposit

from the disc.

selector disc.

Descale the dispenser.

i 08

Communication error

between control board

Flatcable. Connect or replace the flatcable.

between control board,

keyboard or coin

Control board. Replace control board.

keyboard or coin

mechanism.

Keyboard. Replace keyboard.

i 18

Inlet valve opens without

Leakage of water system. Check/replace inlet valve.

i 18

Inlet valve opens without

pressing any keys.

The temperature in the

boiler is too high.

Temperature sensor loosened by

vibration.

Connect the temperature sensor

correct.

Temperature sensor defective.

Replace temperature sensor.

Atmospheric pressure is higher due to

different location.

Calibrate the dispenser.

i 19

Refilling boiler takes too

long.

Float. Clean/replace float.

i 20

Watertank version

First boiler filling takes too

long.

After changing the

EEPROM the watertank

option must be activated.

Activate the watertank option, see

section 4.2.8.

long.

Float. Clean/replace float.

Leakage of water system. Check/replace inlet valve.

Fixed water connection

First boiler filling takes too

The water supply is blocked

or the tap is not open.

Check the water pressure with a

water pressure gauge.

sboe gaesoo

long.

Float. Clean/replace float.

long.

Leakage of water system. Check/replace inlet valve.

i 22

− − Let cool down.

i 25

The temperature in the

boiler is too high.

Temperature sensor

defective (out of range).

Replace temperature sensor.

i 27

Water filter (option). The programmed value has

been reached.

Exchange water filter and reset

counter.

i 30

The temperature of cooling

compartment is too high

(> 10_C / 50_F).

Dispenser switched off too

long.

Switch on dispenser.

i 32

The cooling box temperature

reads < −10_C / 14_F or

> 100_C / 212_F.

Temperature sensor

defective (out of range).

Replace temperature sensor.

i 33

Cooling error.

Peltier element defective. Replace Peltier element.

i 33

Cooling error.

Peltier element not

connected.

Connect Peltier element.

Breaking of wire. Check/replace defective part.

Back Office Manual

1.00 2006Version MarchH3 − 4

Faults

ActionPossible causeComplaintError

code

i 35

An over current detected on

the Peltier.

Short circuit. Check/replace defective part.

i 39

Cool box (longer than 12

hours over 7_C / 44,6_F).

Door was not closed. Replace ingredient packs and close

the door.

hours over 7 C / 44,6 F).

Control board. Replace control board.

i 43

Bad dosing error (left B2

pulse < 6.5 ms or > 10 ms).

Left B2 coil defect. Replace left B2 coil.

i 45

Bad dosing error (right B2

pulse < 6.5 ms or > 10 ms).

Right B2 coil defect. Replace right B2 coil.

i 61

The mixer current is out of

limits (>3A).

Mixer motor runs with

difficultly.

Clean.

s( 3 )

Mixer motor defect. Replace mixer motor

i 93

−

Pumpmotor defect. Replace pumpmotor.

i 93

Missing encoder. Replace encoder.

i 97

− Control board (watchdog) Replace control board.

i 98

Memory signal missing. Wrong E2prom. Place the correct E2prom.

i 101

Payment system signal

missing.

Payment system not

connected.

Connect payment system.

ss g

Breaking of wire. Check/replace defective part.

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Douwe Egberts Cafitesse 60 Back Office Manual

Douwe Egberts Cafitesse 60 Back Office Manual

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