Scam alerts!
Please Inform ALL Employees!
*Please note that some merchants experience being called on by sales people claiming there's
something wrong with having this type of terminal because they will always try to talk you into
getting their products and services which will cost several hundred dollars a month (or more!) to
use by making merchants pay all processing fees...and that is going to decrease your profits!
Some merchants have also experienced receiving phone calls from someone who claims to be
working with the “processor”…and they try to get you, or one of your employees, to go to the
terminal so they can assist you with making changes to the terminal programming. You could
potentially even see sales people come to your store wanting to make changes to your machine.
Don’t allow any changes to be made to your terminal without calling
us first at , as any changes would come through us.
We would be able to let you know if proposed changes are authorized.
In many cases, these scammers are attempting to divert your funds to a different processor, and
a different bank account causing the potential loss of a lot of money before merchants find out
what happened. They will typically tell you that they are authorized by the processor to do
required banking industry security “upgrades”, or other services they will claim are beneficial.
Some merchants have also informed us that there are companies that are calling up merchants
claiming to be selling “Cleaning Supplies” for your payment terminal, and they are claiming that
they work with or for the company that sold them the terminal, or they are associated with
Terminal Support, or Tech Support. It’s a very old scam to call up a business and claim you’re
associated with someone the business is already doing business with, so this is nothing that’s
really new as this has been going on for many years in different forms.
Typically, they will call a merchant’s location and tell them that they MUST allow shipment of
these cleaning supplies to keep the terminal in warranty, OR they may say prices are going up
and they wanted you to have opportunity to buy at current pricing, or similar sales pitch. If you
allow them to send you their box of “Cleaning Supplies”, they will bill you for amounts over $100,
to as high as around $300, and file claims with credit reporting agencies if you don’t pay!
These offerings, & terminal changes aren’t from us, the processor, or your distributor.
Scams like this are enabled by the fact that business contact info is public knowledge and as
available to scam artists through public info sources. We DO NOT give anyone your contact
information as that is protected info under Federal Privacy Laws.
Please call Support (866 577 1593) using the toll-free number on your terminal.We deliver
monthly statements to you each month in addition to being available to help you withaccounting
issues, questions about your terminal, etc. We are your authorized tech supportagent to help
you in association with your local distributor that originally provided you with yourequipment. If
you ever needed to speak with your local agent, we can provide that contactinformation to you.
Contact Support by calling the Toll-Free number on your
terminal which is:
This is the
button to push
when accepting
the fee notice
Terminal Maintenance
Paper door
latch... Push
Down to Open
Putting in New
Paper Rolls
When installing a new paper
roll, make sure the paper is
rolling up from the bottom side
of the roll so the terminal can
print receipts that are readable.
Push this button
to run Reports,
or to Re-print a
Customer Receipt
Password: 474722
Protecting Your Terminal
from Power Surges
To protect your terminal from electrical
power surges, obtain a high quality
Surge Protector for power cord and
phone line at any local office supply
store or electronics supplier.
If you think terminal is not functioning correctly, before calling Tech Support un-plug
the terminal, wait a few seconds, and plug it back in. This "reboots" the system
similar to restarting a computer and resets all of the internal system settings.
NOTE: Damage caused by electrical power surges are not
(including phone line surge to internal modem)
covered by manufacturer's warranty or optional warranty
Required for Approval
Terminal is designed to stay ON at all times (Don't turn off at night)
Paper door must be
closed all the way in
order to print receipts
NOTE: Daily "Batch Out" is not needed,
or required like it would be when using
a traditional credit card terminal
Ready to run a transaction;
Swipe card to start a transaction
After swipping card;
Choose language preference
1)
2)
Choose what Type of transaction
to run on the terminal
Choose what Type of account
the card being used is from
3)
Type in PIN on keypad, and
then Hit the Green ENTER button
Choose the dollar
amount to withdraw
4)
Hit purple button on the far left
side of terminal to accept fee
5)
6)
After accepting fee, terminal will
start dialing out and will show;
Connecting... and Transmitting...
7)
8)
Use buttons on the
Right for Selection
Use buttons on the
Right for Selection
Use buttons on the
Right for Selection
Use buttons on the
Right for Selection
NOTE: After seeing "Transmitting..." on the screen, the screen goes blank for a few
seconds (waiting for an answer) before printing Receipt or showing the reason why
the transaction was not approved (Invalid PIN, Insufficient Funds, etc)
How to Run Transactions
1)
Some merchants like to run a Transaction Report (shown on the Menu as "Detail
Report") at the end of each day so they can have a printed list that shows transactions
run on the terminal that day, even though running Transaction Reports is not required.
Transaction Report Instructions:
Password is:
474722
Please disregard the "Close Batch" option on the Report Menu as it not needed
2)
Hit purple button on the far RIGHT
side of terminal for Report Menu
Hit the F2 button on right side of
screen to select "Detail Report"
Use buttons on the
Right for Selection
Start Date... today's report
Put in today's FULL 8 digit date
(no need to hit green ENTER button)
End Date... today's report
Put in today's FULL 8 digit date
(no need to hit green ENTER button)
...Terminal will start printing Report
3)
4)
Printing DUPLICATE RECEIPTS
If the terminal doesn't print a customer receipt due to running out of paper, or due to
the paper door being open...a Duplicate Reciept can be printed to verify a transaction.
Get into the Report Menu using the instructions above, then in step #2 simply hit the
F3 button (buttons located right of screen) and a duplicate receipt will print for the last
transaction only. *Make sure last 4 digits of card matches last 4 printed on receipt
"Close Batch" Not Required
Example: June 12, 2011... would be 06122011
F2
Printing Reports
It is not needed or required to "Batch Out", or "Close Batch" at the end of each day
when using this QuickPay System (unlike a traditional credit card terminal)
Transaction Report
Customer Withdrawal
Balance Inquiry
If a customer ever claims that
they ran an approved withdrawal
and the terminal did not print an
approved receipt...
Transactions can be verified
by either running a Transaction
Report, or re-printing the receipt
Make sure the last 4 numbers of
the customer's card matches the
4 number under "CARD" when
viewing the Transaction Report
When re-printing a receipt, the
last 4 numbers of the customer's
card is shown to the left right
under "ATM Withdrawal"
DO NOT accept receipts that
show "Balance Inquiry" or that
show "Transfer"
Merchants are not paid for these
types of transactions since they
are not approved withdrawals
Please tear off bottom portion of the "Customer Withdrawal" receipt
(middle receipt shown above) and give it to the Customer for their records
DO NOT CASH any receipt present by a customer that says "Customer Copy - Do Not Cash"
unless it also includes the top portion, which is the Merchant's Copy
Merchant's Copy of all withdrawals should be kept on file for at least one year in the event a
customer makes a claim that the transaction was un-authorized. In that event, the processor will
need a copy of the Merchant's Copy to prevent the customer's bank from doing a reversal which
would cause the dollar amount in question to be debited from merchant's account for refund
DO NOT Accept any
terminal printouts that
show "DO NOT CASH"
on the Merchant Copy
(Cust Copy is supposed
to show this message)
If this is on the Merchant Copy,
this means the terminal has been
put in to Demo Mode. DO NOT
use the terminal anymore and
call Tech Support ASAP
This is what the Merchant
Copy of the Receipt looks like
This is what the Customer
Copy of the Receipt looks like
Example Transaction Receipts
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