VeriFone Vx510 User manual

Brand: VeriFone

Model: Vx510

Type: User manual

User Manual

version 1211

Please Keep this User Manual

in a Safe Place for Future Reference

Thank you for your Business!

QuickPay Debit Terminal

Equipment Make / Model - Verifone Vx510

Scam alerts!

Please Inform ALL Employees!

*Please note that some merchants experience being called on by sales people claiming there's

something wrong with having this type of terminal because they will always try to talk you into

getting their products and services which will cost several hundred dollars a month (or more!) to

use by making merchants pay all processing fees...and that is going to decrease your profits!

Some merchants have also experienced receiving phone calls from someone who claims to be

working with the “processor”…and they try to get you, or one of your employees, to go to the

terminal so they can assist you with making changes to the terminal programming. You could

potentially even see sales people come to your store wanting to make changes to your machine.

Don’t allow any changes to be made to your terminal without calling

us first at , as any changes would come through us.

We would be able to let you know if proposed changes are authorized.

In many cases, these scammers are attempting to divert your funds to a different processor, and

a different bank account causing the potential loss of a lot of money before merchants find out

what happened. They will typically tell you that they are authorized by the processor to do

required banking industry security “upgrades”, or other services they will claim are beneficial.

Some merchants have also informed us that there are companies that are calling up merchants

claiming to be selling “Cleaning Supplies” for your payment terminal, and they are claiming that

they work with or for the company that sold them the terminal, or they are associated with

Terminal Support, or Tech Support. It’s a very old scam to call up a business and claim you’re

associated with someone the business is already doing business with, so this is nothing that’s

really new as this has been going on for many years in different forms.

Typically, they will call a merchant’s location and tell them that they MUST allow shipment of

these cleaning supplies to keep the terminal in warranty, OR they may say prices are going up

and they wanted you to have opportunity to buy at current pricing, or similar sales pitch. If you

allow them to send you their box of “Cleaning Supplies”, they will bill you for amounts over $100,

to as high as around $300, and file claims with credit reporting agencies if you don’t pay!

These offerings, & terminal changes aren’t from us, the processor, or your distributor.

Scams like this are enabled by the fact that business contact info is public knowledge and as

available to scam artists through public info sources. We DO NOT give anyone your contact

information as that is protected info under Federal Privacy Laws.

Please call Support (866 577 1593) using the toll-free number on your terminal.We deliver

monthly statements to you each month in addition to being available to help you withaccounting

issues, questions about your terminal, etc. We are your authorized tech supportagent to help

you in association with your local distributor that originally provided you with yourequipment. If

you ever needed to speak with your local agent, we can provide that contactinformation to you.

Contact Support by calling the Toll-Free number on your

terminal which is:

This is the

button to push

when accepting

the fee notice

Terminal Maintenance

Paper door

latch... Push

Down to Open

Putting in New

Paper Rolls

When installing a new paper

roll, make sure the paper is

rolling up from the bottom side

of the roll so the terminal can

print receipts that are readable.

Push this button

to run Reports,

or to Re-print a

Customer Receipt

Password: 474722

Protecting Your Terminal

from Power Surges

To protect your terminal from electrical

power surges, obtain a high quality

Surge Protector for power cord and

phone line at any local office supply

store or electronics supplier.

If you think terminal is not functioning correctly, before calling Tech Support un-plug

the terminal, wait a few seconds, and plug it back in. This "reboots" the system

similar to restarting a computer and resets all of the internal system settings.

NOTE: Damage caused by electrical power surges are not

(including phone line surge to internal modem)

covered by manufacturer's warranty or optional warranty

Required for Approval

Terminal is designed to stay ON at all times (Don't turn off at night)

Paper door must be

closed all the way in

order to print receipts

NOTE: Daily "Batch Out" is not needed,

or required like it would be when using

a traditional credit card terminal

Ready to run a transaction;

Swipe card to start a transaction

After swipping card;

Choose language preference

Choose what Type of transaction

to run on the terminal

Choose what Type of account

the card being used is from

Type in PIN on keypad, and

then Hit the Green ENTER button

Choose the dollar

amount to withdraw

Hit purple button on the far left

side of terminal to accept fee

After accepting fee, terminal will

start dialing out and will show;

Connecting... and Transmitting...

Use buttons on the

Right for Selection

Use buttons on the

Right for Selection

Use buttons on the

Right for Selection

Use buttons on the

Right for Selection

NOTE: After seeing "Transmitting..." on the screen, the screen goes blank for a few

seconds (waiting for an answer) before printing Receipt or showing the reason why

the transaction was not approved (Invalid PIN, Insufficient Funds, etc)

How to Run Transactions

Some merchants like to run a Transaction Report (shown on the Menu as "Detail

Report") at the end of each day so they can have a printed list that shows transactions

run on the terminal that day, even though running Transaction Reports is not required.

Transaction Report Instructions:

Password is:

474722

Please disregard the "Close Batch" option on the Report Menu as it not needed

Hit purple button on the far RIGHT

side of terminal for Report Menu

Hit the F2 button on right side of

screen to select "Detail Report"

Use buttons on the

Right for Selection

Start Date... today's report

Put in today's FULL 8 digit date

(no need to hit green ENTER button)

End Date... today's report

Put in today's FULL 8 digit date

(no need to hit green ENTER button)

...Terminal will start printing Report

Printing DUPLICATE RECEIPTS

If the terminal doesn't print a customer receipt due to running out of paper, or due to

the paper door being open...a Duplicate Reciept can be printed to verify a transaction.

Get into the Report Menu using the instructions above, then in step #2 simply hit the

F3 button (buttons located right of screen) and a duplicate receipt will print for the last

transaction only. *Make sure last 4 digits of card matches last 4 printed on receipt

"Close Batch" Not Required

Example: June 12, 2011... would be 06122011

Printing Reports

It is not needed or required to "Batch Out", or "Close Batch" at the end of each day

when using this QuickPay System (unlike a traditional credit card terminal)

Transaction Report

Customer Withdrawal

Balance Inquiry

If a customer ever claims that

they ran an approved withdrawal

and the terminal did not print an

approved receipt...

Transactions can be verified

by either running a Transaction

Report, or re-printing the receipt

Make sure the last 4 numbers of

the customer's card matches the

4 number under "CARD" when

viewing the Transaction Report

When re-printing a receipt, the

last 4 numbers of the customer's

card is shown to the left right

under "ATM Withdrawal"

DO NOT accept receipts that

show "Balance Inquiry" or that

show "Transfer"

Merchants are not paid for these

types of transactions since they

are not approved withdrawals

Please tear off bottom portion of the "Customer Withdrawal" receipt

(middle receipt shown above) and give it to the Customer for their records

DO NOT CASH any receipt present by a customer that says "Customer Copy - Do Not Cash"

unless it also includes the top portion, which is the Merchant's Copy

Merchant's Copy of all withdrawals should be kept on file for at least one year in the event a

customer makes a claim that the transaction was un-authorized. In that event, the processor will

need a copy of the Merchant's Copy to prevent the customer's bank from doing a reversal which

would cause the dollar amount in question to be debited from merchant's account for refund

DO NOT Accept any

terminal printouts that

show "DO NOT CASH"

on the Merchant Copy

(Cust Copy is supposed

to show this message)

If this is on the Merchant Copy,

this means the terminal has been

put in to Demo Mode. DO NOT

use the terminal anymore and

call Tech Support ASAP

This is what the Merchant

Copy of the Receipt looks like

This is what the Customer

Copy of the Receipt looks like

Example Transaction Receipts

VeriFone Vx510 User manual

VeriFone Vx510 User manual

VeriFone Vx510 User manual

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