Ingenico iWL250 WIFI User manual

User guide

Version 7.30

INGENICO iWL250

click on the section that

interests you

Table of contentINGENICO iWL250

1

The terminal

2

Card

information

3

Initiating a

transaction

4

Tree-diagram

structure of

the menus

5

Description

of menus and

transactions

6

Considerations

for hotel

and rental

industries

7

Back-up

measures

8

Additional

information

The terminal

The Nomad terminal is the perfect mobile payment

solution for merchants who want to accept payments,

regardless of their environment; no need for Internet

access or a phone line. The terminal is suitable for any

type of business.

Ideal for special events, deliveries, taxi, kiosks, markets

and fairs, conferences, food services, door-to-door

sales, etc.

3

The terminal

Card

information

Initiating a

transaction

Tree-diagram

structure of

the menus

Description

of menus and

transactions

Considerations

for hotel and

rental industries

Back-up

measures

Additional

information

1- Receipt printer

2- Tab to open the lid

3- Paper roll compartment

4- Magnetic stripe reader

5- Green key to confirm input data or messages

6- Yellow key to correct invalid data

7-

Red key to cancel the current function and return

to the menu

8- Chip card reader

9-

: Access retailer menus

: Not use

: Scroll up

: Scroll down

: Not use

: Access default transaction

Where applicable, each of these keys allows

for the selection of the item displayed above

the key on the screen.

10- Color graphic screen /Contacless reading area

Inserting the paper roll

1- To open the terminal cover, lift the tab and push back the lid.

2- Remove the empty paper roll.

3- Insert the new paper roll as indicated in the photo. Pull the

paper up approximately 2-3 cm (1 inch) beyond the serrated

tear bar.

4- Push the cover down to close it properly.

Terminal description

4

The terminal

Card

information

Initiating a

transaction

Tree-diagram

structure of

the menus

Description

of menus and

transactions

Considerations

for hotel and

rental industries

Back-up

measures

Additional

information

Cellular signal icon

The cellular signal icon is always displayed on the screen of the terminal and it indicates the strenght of the

cellular signal depending on where you are located.

Indicator

Signal level

Optimal Very good Good Bad Very bad

NB: In the event of a weak signal ( ), transactions can be difficult to complete. It is recommended to move to a

location where the signal is stronger.

The battery

The IWL250 terminal is powered by a removable battery. The battery can perform approximately 100

transactions on a full charge. The battery is only recharged when the terminal is plugged into an elctrical wall

outlet or a cigarette lighter plug (adapter available on request). No battery other than the one supplied with your

terminal should be used.

Ensure that the terminal is connected when not in use. Upon terminal installation, the battery has been fully

charged. Subsequent recharges will require four hours to fully charge the battery. The degree of charge can be

directly verified on the terminal screen. When the terminal is connected, the battery will only be charged when a

recharge is necessary. In addition, the battery has an internal temperature control to prevent overheating.

5

The terminal

Card

information

Initiating a

transaction

Tree-diagram

structure of

the menus

Description

of menus and

transactions

Considerations

for hotel and

rental industries

Back-up

measures

Additional

information

The battery (more...)

Indicator

Charge level

81 - 100% 61 - 80% 41 - 60% 21 - 40% 1 - 20%

Electrical

connection

Terminal behavior

Battery saver – There are two functions that extend battery life and thus provide greater autonomy:

• Standby mode – the terminal operates in an energy-saving mode. Standby mode is activated only when the

terminal is inactive (displays the home screen) and is not connected. To reactivate the terminal, simply press

the green key

. Note that a few seconds are needed after the terminal comes back from the standby mode

to detect the new cellular signal (refer yourself to the cellular signal icon).

• Backlighting control – the screen’s backlighting is turned off after a 15-second period of inactivity.

In the event of low battery (

) – A low battery is indicated by a blinking recharge indicator on the home screen.

At that moment it is important to connect the terminal to recharge the battery.

6

The terminal

Card

information

Initiating a

transaction

Tree-diagram

structure of

the menus

Description

of menus and

transactions

Considerations

for hotel and

rental industries

Back-up

measures

Additional

information

Card information

7

Card

information

The terminal

Initiating a

transaction

Tree-diagram

structure of

the menus

Description

of menus and

transactions

Considerations

for hotel and

rental industries

Back-up

measures

Additional

information

THE iWL250 TERMINAL CONTAINS :

•

A reader, located on the right side of the terminal, reads

magnetic stripe cards.

•

Another reader, located at the bottom of the terminal, reads

chip cards.

• A contactless card reading area on the terminal screen.

Verify whether cardholder’s card, contains a chip in order to

determine which reader to use. Note: a chip card also contains

a magnetic stripe.

MAGNETIC STRIPE CARD CHIP CARD

CHIP

CONTACTLESS CARD

INDICATOR*

USEFUL TIPS

•

The PIN generally replaces the

signature for a chip card

transaction.

However, different combinations

of PIN and signature may be

required.

Refer to terminal instructions

and request cardholder signature if a

signature line appears on the

transaction record.

• If the transaction cannot be

completed using the card provided

by the cardholder, request another

form of payment and ask the

cardholder to contact the card

issuer.

* On some cards

8

Card

information

The terminal

Initiating a

transaction

Tree-diagram

structure of

the menus

Description

of menus and

transactions

Considerations

for hotel and

rental industries

Back-up

measures

Additional

information

VERY IMPORTANT

CHIP CARD

A chip card must be inserted into the reader at the bottom of the terminal

(chip facing up) and left there for the entire transaction.

MAGNETIC STRIPE CARD

A magnetic stripe card must be swiped through the reader located

on the right side of the terminal (magnetic stripe facing inward).

The magnetic stripe credit card must be swiped by the clerk because he/she

must compare the signature on the card with that on the transaction record.

CONTACTLESS CARD

The contactless reading area is located on the terminal screen.

The contactless card, when requested, must be placed in front of the screen,

then quickly withdrawn. The read is completed when the card is withdrawn.

9

Card

information

The terminal

Initiating a

transaction

Tree-diagram

structure of

the menus

Description

of menus and

transactions

Considerations

for hotel and

rental industries

Back-up

measures

Additional

information

Initiating a

transaction

10

Initiating a

transaction

The terminal

Card

information

Tree-diagram

structure of

the menus

Description

of menus and

transactions

Considerations

for hotel and

rental industries

Back-up

measures

Additional

information

Initiating a transaction

To initiate THE DEFAULT transaction (SELECTED AT INSTALLATION OF THE TERMINAL)

• Press the (F4) key to automatically initiate the default transaction (the (F4) key must be

programmed in advance).

Follow the instructions on the terminal to complete the transaction.

To perform any transaction

• Press the (F1) key to access the terminal menu. The available functions are described in the

section «Description of menus and transactions» of this User Guide.

11

Initiating a

transaction

The terminal

Card

information

Tree-diagram

structure of

the menus

Description

of menus and

transactions

Considerations

for hotel and

rental industries

Back-up

measures

Additional

information

Tree-diagram

structure of the

menus

12

Tree-diagram

structure of

the menus

The terminal

Card

information

Initiating a

transaction

Description

of menus and

transactions

Considerations

for hotel and

rental industries

Back-up

measures

Additional

information

Transaction

Purchase

Purch. with tip

Purch/Cashback*

Tel/Mail Purch*

Balance Inquiry

Cancellation

Refund

Accum. reversal*

Card Inquiry*

Prepaid card*

Activation

Credit note

Reload*

Cash remittance*

Preauth*

Preauthorization

Tel/Mail Preauth*

TM Preauth w. tip

Completion

Reversal

Offline

Purchase

Purch. with tip

Tel/Mail Purch*

Cancellation

Refund

Retailer

Transaction

Préautorisation

*

Accord D FRE

*

Accord D FPR

*

Carte prépayée

*

Différé

Administration

Accord D DPF*

Purchase

Refund

Offline Purchase

Offline Refund

Preautorization

Preauth Reversal

Main Menu

Retailer

Reprint

Configuration

Accord D EPF

Purchase

Refund

Offline Purchase

Offline Refund

Preautorization

Preauth Reversal

Administration

Close batch

Reprint

Transmit batch

Reports

Bach totals

Daily totals

Clerk totals*

Transactions

Preauthorization*

Not confirmed

Batch fid*

Tot fid POS*

Tot fid cen*

*This function is optional

** For technician use

Configuration

Term config**

Technician**

Config. report**

Initialize**

Change password

Default Trans.

Clerk ID func*

Tax config*

Max fid amt*

Diagnostic**

FANBOX*

Purchase

Purch. with tip

Preauthorization*

Tel/Mail preauth*

TM Preauth w. tip*

13

Tree-diagram

structure of

the menus

The terminal

Card

information

Initiating a

transaction

Description

of menus and

transactions

Considerations

for hotel and

rental industries

Back-up

measures

Additional

information

Description

of menus and

transactions

14

Description

of menus and

transactions

The terminal

Card

information

Initiating a

transaction

Tree-diagram

structure of

the menus

Considerations

for hotel and

rental industries

Back-up

measures

Additional

information

Possible menus for your terminal

Click on the menu that interests you and see the détailed transactions :

15

Description

of menus and

transactions

• Main Menu

• Transaction Menu

• Preauthorization Menu

• Accord D EPF Menu

• Accord D DPF Menu

• Prepaid Card Menu

• Offline Menu

• Administration Menu

• Configuration Menu

Considerations

for hotel and

rental industries

The terminal

Card

information

Initiating a

transaction

Tree-diagram

structure of

the menus

Back-up

measures

Additional

information

Main Menu

The (F1) key accesses the main menu where you can choose one of the following three options:

Retailer

• This menu provides access to the financial and administrative functions.

Reprint

• If there was a problem during the printing of a transaction record (lack of paper, etc.), a duplicate

transaction record of the last transaction performed on the terminal can be printed.

System

• This menu allows access to terminal configuration functions, many of which are reserved for

technicians’ use only.

Transaction Menu

Purchase

• This function can be used for both credit cards and debit cards.

For prepaid cards:

• A PPC purchase transaction allows a customer to pay for purchases using one or more PPCs that may be

combined with another method of payment.

• When a customer presents a PPC whose value is lower than the purchase amount, the terminal displays a

message inviting the merchant to select a payment method to continue the transaction. The merchant is

responsible for completing the transaction until final payment of the balance.

16

Description

of menus and

transactions

The terminal

Card

information

Initiating a

transaction

Tree-diagram

structure of

the menus

Considerations

for hotel and

rental industries

Back-up

measures

Additional

information

Purchase (more...)

• Various types of PPC purchase transactions are possible :

- Payment using a single PPC

- Payment of balance using one to three PPCs

- A balance payment transaction will accept a maximum of three PPCs at once.

- If the customer presents more than three PPCs, the merchant will have to perform several payment

transactions until final payment of the balance.

- A single transaction slip is printed for each payment and the corresponding partial transactions are

listed together with the balance.

- The merchant is responsible for validating the content of the transaction slip in order to make sure

that the value of the final “AMOUNT PAYABLE” on the slip (last line) is $0.00. If the balance is not $0.00,

the merchant must complete or correct the transaction.

- If the balance payment transaction is terminated prematurely (input error, card not approved, etc.),

the merchant must take the necessary steps to correct already approved transactions or complete

the transaction using another method of payment.

- Payment of balance using one or two PPCs combined with a payment card (debit OR credit)

- This transaction allows a customer to pay for purchases using one or two PPCs and a payment

card (debit or credit).

- A balance payment transaction combined with a payment card (debit or credit) accepts

a maximum of two PPCs at a time.

- If the customer presents more than two PPCs, the merchant will have to make several payment

transactions until final payment of the balance.

- The merchant must first make the partial transactions with the PPC(s) before selecting the payment

function (debit or credit) at the terminal to finalize the purchase transaction.

- A single transaction slip is printed for each payment and the corresponding partial transactions

are listed together with the balance.

17

Description

of menus and

transactions

The terminal

Card

information

Initiating a

transaction

Tree-diagram

structure of

the menus

Considerations

for hotel and

rental industries

Back-up

measures

Additional

information

Purchase (more...)

- If a credit card is used for a combined PPC/credit card transaction, the merchant must check

whether the cardholder has to sign the transaction slip (check whether the terminal prints a

signature line on the slip)

.

- The merchant is responsible for validating the content of the transaction slip in order to make sure

the value of the final “AMOUNT PAYABLE” on the slip (last line) is $0.00. If the balance is not $0.00,

the merchant must complet or correct the transaction.

- If the balance payment transaction is terminated prematurely (input error, card not approved, etc.),

the merchant must take the necessary steps to correct already approved transactions or complete the

transaction using another method of payment.

- Payment of balance using one or two PPCs and a method of payment other than debit or credit.

- This transaction allows a customer to pay for purchases using one or two PPCs and another method

of payment such as cash or cheque.

- A balance payment transaction combined with the “Other payment method” function

(OPM) accepts

a maximum of two PPCs at a time.

- If the customer presents more than two PPCs, it may be necessary to make several balance payment

transactions.

- The merchant must first make the partial transactions with the PPC(s) before selecting the OPM

function at the terminal to finalize the purchase transaction.

- A single transaction slip is printed for each payment and the corresponding partial transactions are

listed together with the balance.

- When the transaction is completed with another method of payment that does not require use of the

terminal, the final

“AMOUNT PAYABLE” on the statement (last line) is greater than $0.00.

The merchant is responsible for taking the steps required to complete the transaction.

18

Description

of menus and

transactions

The terminal

Card

information

Initiating a

transaction

Tree-diagram

structure of

the menus

Considerations

for hotel and

rental industries

Back-up

measures

Additional

information

Purchase (more...)

When a purchase transaction is made using several PPCs, it is not possible to choose the amounts that will be

debited from the PPCs.

• A PPC purchase transaction may not be made with a debit AND a credit card when making a

“Balance payment”.

• A PPC transaction may be initiated from the main screen (welcome screen) by swiping the PPC in the

magnetic stripe card reader.

Purch. with tip

• This function can be used for both credit cards and debit cards.

• Once the device has been handed to the customer, he/she can enter the amount or percentage of the tip to be

added to the current purchase.

Purch./Cashback (optional)

• This transaction enables the customer to use his/her debit card to make a purchase and, at the same time,

make a cash withdrawal at the merchant location.

• A customer may not make a withdrawal without making a purchase.

Tel./Mail Purch. (optional)

• This transaction enables a cardholder to pay using a credit card for goods or services purchased by

telephone or by mail.

• This transaction is restricted to certain types of businesses whose sales are made by telephone or by mail;

these businesses must first conclude an agreement to this effect with the acquiring institution. If the merchant

does business with several acquiring institutions, there should be an agreement with each one of them.

• Depending on your terminal’s configuration, the card security code, the 3 or 4 digit code usually printed on the

back of the card, may be asked to prove that your customer has the card in hand.

Balance Inquiry

• This function enables debit cardholders to know the amount of funds available for direct payment.

• Debit cardholders must be informed that the balance shown is not the account balance, but rather

personal credit limit.

• The balance is displayed on the screen for five seconds, but may be deleted by pressing the green key .

19

Description

of menus and

transactions

The terminal

Card

information

Initiating a

transaction

Tree-diagram

structure of

the menus

Considerations

for hotel and

rental industries

Back-up

measures

Additional

information

Cancellation

• This transaction enables you to cancel the total amount of a purchase, purchase with withdrawal,

purchase with tip or purchase refund transaction in the current batch.

• The cancellation function must be used when an error occurs during a transaction.

• Before cancelling a transaction, always check the transaction record to verify whether the customer had

made a purchase with cash withdrawal to ensure you recover the amount that you previously gave to the

customer.

• The administrative password is always required for this transaction.

For prepaid cards :

• A PPC cancellation transaction enables the merchant to cancel the following transactions:

- PPC activation;

- PPC purchase;

- PPC credit note (if available through your PPC program).

• A PPC cancellation transaction is only permitted in the current batch and may only be made on the

terminal that was used to make the original transaction.

• Partial cancellations are not permitted.

• The administrative password is always required for this transaction.

• If required, the merchant must correct the purchase transaction (debit/credit) associated with the original

PPC transaction.

20

Description

of menus and

transactions

The terminal

Card

information

Initiating a

transaction

Tree-diagram

structure of

the menus

Considerations

for hotel and

rental industries

Back-up

measures

Additional

information

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Ingenico iWL250 WIFI User manual

Ingenico iWL250 WIFI User manual

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