Polycom MGC Administrator Administrator's Manual

Category
Video conferencing systems
Type
Administrator's Manual

This manual is also suitable for

MGC
Administrators Guide
Version 7.5
Copyright © 2006 Polycom, Inc.
All Rights Reserved
Catalog No. DOC2067F
Version 7.5
Proprietary and Confidential
The information contained herein is the sole intellectual property of Polycom, Inc. No distribution, reproduction or unauthorized
use of these materials is permitted without the expressed written consent of Polycom, Inc. Information contained herein is subject
to change without notice and does not represent commitment of any type on the part of Polycom, Inc. Polycom and Accord are
registered trademarks of Polycom, Inc.
Notice
While reasonable effort was made to ensure that the information in this document was complete and accurate at the time of
printing, Polycom, Inc. cannot assume responsibility for any errors. Changes and/or corrections to the information contained in
this document may be incorporated into future issues.
Canadian Department of Communications (EC) Declaration of Conformity
Polycom, Inc. declares that the MGC-50/MGC-100 with NET-8 card is in conformity with the following relevant harmonized
standards:
EN 60950: 1992 Including Amendments 1,2,3 & 4
EN 55022: 1994
EN 50082: 1997
and follows the provisions of the Council Directive 1999/EC on radio and telecommunication terminal equipment and the
recognition of its conformity.
Notice: The Industry Canada label identifies certified equipment. This certification means that the equipment meets
telecommunication network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment
Technical Requirements document(s). The Department does not guarantee the equipment will operate to the user's satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local
telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer
should be aware that compliance with the above conditions may not prevent degradation of service in some situations.
Repairs to certified equipment malfunctions, may give the telecommunications company cause to request the user to disconnect
the equipment.
Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and
internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural
areas.
Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection
authority, or electrician, as appropriate.
MGC Administrators Guide
i
Table of Contents
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Scope of Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-4
List of Abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5
Installation and Configuration Workflow . . . . . . . . . . . . . . . . . . . . . . . . .1-6
Software Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
MGC Manager Software Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2
First Entry IP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-7
MCU Definition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-7
Defining a Secured (SSL) Connection to the MCU . . . . . . . . . . . .2-10
Viewing the MCU Connection Type in the MGC Manager
Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-16
MGC Configuration - Setting the MCU Date and Time . . . . . . . . . . . . .2-17
Modifying the MCU Local Time for Daylight Savings . . . . . . . . .2-20
MGC Unit Software Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-21
Dongle Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-26
Manual Installation of the Default Message Services . . . . . . . . . . . . . . .2-28
Command Line Launch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-31
Windows Registry Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-31
Defining Network Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Defining an ISDN Network Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3
Settings Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-4
PRI Settings Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-6
Defining Sub-Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8
Span Definition Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-10
Spans and Phones Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-14
Defining Spans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-15
Defining Dial-In Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-17
Defining the Gateway Range . . . . . . . . . . . . . . . . . . . . . . . . . .3-18
Completing the ISDN Network Service Definition . . . . . . . . .3-19
Defining ISDN Leased Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-19
Table of Contents
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Defining ISDN Non-Facility Associated Signaling (NFAS) . . . . . 3-24
Assigning the ISDN Network Service to the NET-T1/NET-E1
Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29
Assigning the ISDN Network Service to the Net-2/Net-4/Net-8
Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34
Defining a T1-CAS Network Service . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-39
Defining a new T1-CAS Network Service . . . . . . . . . . . . . . . . . . . 3-40
Completing the T1-CAS Network Service Definition . . . . . . . . . . 3-45
Assigning the T1-CAS Network Service to the Net-2/Net-4/Net-8
Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-46
Defining an IP Network Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-51
Defining an IP Network Service . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-54
Defining SIP Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-77
Assigning Network Services to the IP/IP+ Cards . . . . . . . . . . . . . . 3-93
Setting the Default IP Network Service . . . . . . . . . . . . . . . . . . . . . 3-97
Defining an MPI Network Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-99
Defining a New MPI Network Service . . . . . . . . . . . . . . . . . . . . . 3-101
Assigning the MPI Network Service to the MPI Network Interface
Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-109
Defining an ATM Network Service . . . . . . . . . . . . . . . . . . . . . . . . . . .3-112
Data Flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-113
ATM Setup Flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-114
Defining a New ATM Network Service . . . . . . . . . . . . . . . . . . . . 3-114
Completing the ATM Service Definition . . . . . . . . . . . . . . . . . . . 3-121
Assigning the ATM Network Service to the ATM Network Interface
Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-121
Modifying a Network Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-124
Setting the Default Network Service . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-130
Deleting a Network Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-131
MCU Card Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Managing the Functional Module Cards (MGC-50/MGC-100/MGC+50/
MGC+100) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Listing the Installed Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Viewing the Common Card Parameters . . . . . . . . . . . . . . . . . . . . . 4-10
Viewing the NET-T1/NET-E1 Card Properties . . . . . . . . . . . . . . . 4-12
Viewing the Net-2/Net-4/Net-8 Card Properties . . . . . . . . . . . . . . . 4-14
MGC Administrators Guide
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Viewing the IP/IP+ Card Properties . . . . . . . . . . . . . . . . . . . . . . . .4-16
Common Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-17
IP-Network Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-18
DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-20
H.323 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-22
SIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-24
LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-26
Viewing and Configuring the MUX Module Specific Properties . .4-29
Viewing and Configuring the MUX+ Module Specific Properties .4-32
Viewing and Configuring the Audio Module Specific Properties .4-34
Viewing the Audio+ Module Specific Properties . . . . . . . . . . . . . .4-38
Viewing the Video Module Specific Properties . . . . . . . . . . . . . . .4-40
Viewing the Video+ Module Specific Properties . . . . . . . . . . . . . .4-44
Viewing the Data Module Specific Properties . . . . . . . . . . . . . . . .4-47
Changing a Data Unit Type . . . . . . . . . . . . . . . . . . . . . . . . . . .4-49
Listing the Ports for each Data Unit . . . . . . . . . . . . . . . . . . . . .4-49
Resetting, Enabling and Disabling Units . . . . . . . . . . . . . . . . . . . . . . . . .4-50
Removing a Card From the MCU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-52
Resetting a Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-53
IP and Video+ Reset Card and Self Recovery . . . . . . . . . . . . . . . . .4-53
MCU System Management . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
MCU Resource Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-3
Resources Report - Network Area . . . . . . . . . . . . . . . . . . . . . . . . . . .5-5
Network Area Parameters description . . . . . . . . . . . . . . . . . . . .5-6
Resources Report - Media Resources Area . . . . . . . . . . . . . . . . . . . .5-8
Media Resources Area Parameters Description . . . . . . . . . . . . .5-8
Port-Unit Allocation Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-15
Viewing the Resource Report using Filters . . . . . . . . . . . . . . . . . . .5-16
MCU Faults Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-18
Verifying the MCU Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-22
Modifying the MCU's IP Configuration . . . . . . . . . . . . . . . . . . . . . . . . .5-25
Reset MCU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-27
Remove MCU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-28
Telnet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-29
IP Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-29
Table of Contents
iv
XPEK Silent Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-34
HTTP and FTP File Transfer Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-35
SNMP (Simple Network Management Protocol) . . . . . . . . . . . . . . . . . . 5-37
MIB (Management Information Base) Files . . . . . . . . . . . . . . . . . . 5-37
Standard MIBS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-38
Private MIBS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-38
Support for MIB-II Sections . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-39
The MGC-MIB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-39
Traps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-41
Status Traps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-42
Status Trap Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-43
Status Trap Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-43
Enabling the SNMP Option and Configuring the Status Traps . . . 5-44
Defining the SNMP Parameters in the MGC Manager . . . . . . . . . . 5-46
Dongle Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-54
MCU Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-55
Send File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-56
Send Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-58
Get File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-58
Edit “version.txt” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-58
Edit “system.cfg” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-60
System.cfg Flags . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-61
Edit “confer.cfg . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-92
Confer.cfg Flags . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-93
Backup Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-98
Restore Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-100
Reservations Backup and Restore . . . . . . . . . . . . . . . . . . . . . . . . . 5-102
Restoring Reservations and Meeting Rooms . . . . . . . . . . . . . 5-105
Download MCU Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-108
Retrieving Diagnostic Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-109
System Diagnostic Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-109
IP Card Diagnostic Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-111
Video+ Logger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-115
Creating the Video+ Logger Files . . . . . . . . . . . . . . . . . . . . . 5-115
Logger Diagnostic Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-119
MGC Administrators Guide
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The Logger Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-119
Retrieving the Logger Files . . . . . . . . . . . . . . . . . . . . . . . . . .5-120
Audio+ Logger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-124
Creating the Audio+ Logger Files . . . . . . . . . . . . . . . . . . . . .5-124
MUX+ Logger File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-128
Creating the MUX+ Logger Files . . . . . . . . . . . . . . . . . . . . . .5-128
Clocking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-132
Clocking in Serial Environment . . . . . . . . . . . . . . . . . . . . . . . . . .5-135
Audio Look & Feel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-136
Setting the Default Communications Parameters . . . . . . . . . . . . . . . . .5-137
Faults Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-139
Marking Faulty Participants in Red . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-140
Monitoring All Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-142
Configurable Shortcut Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-144
Audio Alert Event Indications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-147
Configuring Event Indications . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-147
Viewing the Event Indications in the Indication Log Window . . .5-159
Saving the Events Log to File . . . . . . . . . . . . . . . . . . . . . . . . .5-159
Clearing the Events Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-160
Defining Operators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Listing the Operators Defined in the System . . . . . . . . . . . . . . . . . . . . . . .6-2
Adding a New Operator to the System . . . . . . . . . . . . . . . . . . . . . . . . . . .6-3
Deleting an Operator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-5
Changing an Operator’s Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-6
Operator Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-8
Viewing Operator Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-8
Remote Operator Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-10
Configuring the Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
The GW-45 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-2
The GW-25 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-2
GW-25/GW-45 Main Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-3
System Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-4
Minimum Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-4
Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-4
Network Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-4
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vi
Peripherals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5
Network Alias . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5
Protocol Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5
Calling Methods Using a Single Gateway . . . . . . . . . . . . . . . . . . . . . . . . 7-6
H.320 to H.323 Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6
Destinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6
Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8
Forwarding Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-9
ISDN-IP Methods Summary . . . . . . . . . . . . . . . . . . . . . . . . . . 7-12
H.323 to H.320 or H.323 Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-13
Address Book IP-to-ISDN . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-13
Address Book IP-to-IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-16
Session Profile IP-to-ISDN . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-18
Session Profile IP-to-IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-18
TCS4 for Two Single Gateways . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-21
Calling Methods Using the Double Gateway . . . . . . . . . . . . . . . . . . . . . 7-22
H.323 to H.323 to H.320/H.323 Calls . . . . . . . . . . . . . . . . . . . . . . . 7-22
H.323 Endpoint Over an H.323 Backbone to H.320 Endpoint, Using
Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-22
H.323 Endpoint Over an H.323 Backbone to H.323 Endpoint, Using
Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-24
H.323 Endpoint Over an H.323 Backbone to H.320 Endpoint, Using
the Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-25
H.323 Endpoint Over an H.323 Backbone to H.323 Endpoint, Using
the Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-26
H.323 to H.320 to H.323 Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-27
H.323 Endpoint Over an H.320 Backbone to H.323 Endpoint, Using
the Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-27
H.323 Endpoint Over an H.320 Backbone to H.323 Endpoint, Using
Destinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-29
H.323 Endpoint Over an H.320 Backbone to H.323 Endpoint, Using
Forwarding Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-30
H.320 to H.323 to H.320/H.323 Calls . . . . . . . . . . . . . . . . . . . . . . . 7-31
H.320 Endpoint Over an H.323 Backbone to H.323 Endpoint, Using
Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-32
H.320 Endpoint Over an H.323 Backbone to H.320 Endpoint, Using
Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-33
MGC Administrators Guide
vii
H.320 Endpoint Over an H.323 Backbone to H.323 Endpoint, Using
Profile (with TCS4) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-34
H.320 Endpoint Over an H.323 Backbone to H.320 Endpoint, Using
Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-35
Gateway Session Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-37
Gateway Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-38
Planning the Gateway Configuration . . . . . . . . . . . . . . . . . . . . . . .7-38
Configuration Outline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-38
Defining Gateway Delimiters . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-39
System.cfg Flag Configuration . . . . . . . . . . . . . . . . . . . . . . . . .7-39
Setting the Gateway Parameters . . . . . . . . . . . . . . . . . . . . . . . .7-40
Defining Gateway Session Profiles . . . . . . . . . . . . . . . . . . . . . . . . .7-43
Defining and Viewing the Endpoint Address Book . . . . . . . . . . . .7-48
Defining H.320 Routing Services . . . . . . . . . . . . . . . . . . . . . . . . . .7-54
Defining Routing Services Properties . . . . . . . . . . . . . . . . . . . .7-57
Routing Method - Address Book . . . . . . . . . . . . . . . . . . . . . . .7-62
Defining the Properties of Forwarding Services . . . . . . . . . . . .7-66
Double Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-68
Defining the Remote Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-69
Defining a Gateway Link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-71
Audio and Video Conversion Tools . . . . . . . . . . . . . . . . . . . . 8-1
Recording an Audio Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-3
Converting the Audio Message Files into MGC Format Files . . . . . . . . .8-7
Creating the Welcome Video Slide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-9
Converting the Image into a *raw Image File . . . . . . . . . . . . . . . . . .8-9
Converting the Video Slide into MGC File Format . . . . . . . . . . . .8-12
Appendix A: Faults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Fault Category - File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Fault Category - Reservation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3
Fault Category - Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4
Fault Category - Exceptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-9
Fault Category - General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-10
Fault Category - Assert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-13
Fault Category - Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-13
Appendix B: PPP Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1
Table of Contents
viii
Software Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-1
COMMx . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-3
Hardware Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-4
Modem Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-4
Direct Line Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-5
PC Setup for PPP Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-7
Modem Connection Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-7
Direct Connection Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-7
Setting up your PC - Detailed Description . . . . . . . . . . . . . . . . . . .B-11
Windows 2000 - Network Connection Settings . . . . . . . . . . . . . . .B-16
Windows 2000 - Advanced Network Settings . . . . . . . . . . . . .B-19
Appendix C: Performance Monitoring NET-T1/Net-E1 . . . . .C-1
Automatic Performance Monitoring . . . . . . . . . . . . . . . . . . . . . . . . .C-2
Manual Performance Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . .C-4
Handling the Performance Monitoring Errors . . . . . . . . . . . . . . . . .C-8
Appendix D: The Falcon Diagnostic Tool . . . . . . . . . . . . . . .D-1
Test Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-3
Using the Falcon Diagnostic Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-8
Falcon Main Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-9
Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-10
Connecting to an MCU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-13
Adding an MCU to the Network . . . . . . . . . . . . . . . . . . . . . . . . . . D-14
Running Diagnostic Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-15
Post Testing Procedure for MGC-25 Units . . . . . . . . . . . . . . D-21
Test Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-21
Disconnecting from the Falcon Diagnostic Tool . . . . . . . . . . . . . D-22
Test Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-24
Log File Report Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-25
Appendix E: IP Network Components . . . . . . . . . . . . . . . . . .E-1
1-1
1
Before You Begin
Scope of Manual
This manual describes the MGC Manager software installation, the
configuration procedures and advanced system settings procedures. It is
intended for service engineers and system administrators who need to
configure, manage and maintain the MGC unit.
Detailed information on using the system, including starting and shutting
down the system, is provided in the MGC Manager User’s Guide Volume I
and Volume II.
This manual assumes the user has knowledge of the following:
Familiarity with the Windows 95/98/2000/NT/XP environment and
interface
Basic knowledge of video conferencing concepts and terminology
Basic knowledge of the MGC Manager application
Only users (MGC Manager operators) with Suppressor rights can perform MGC
Manager configuration tasks. In addition the user must have Superuser rights on
the computer on which the MGC Manager application is running, or any other
permission than enables the application to access the Registry (read/write) and
read/write files on the C: drive (root directory) and under the Windows directory
folder.
Chapter 1 - Before You Begin
1-2
Contents
The MGC Administrator’s Guide includes the following chapters:
Chapter 1 - Before You Begin
Provides a general description of the MGC unit, its system requirements
and its prerequisites, and describes the topics and conventions to be
found in this manual.
Chapter 2 - Software Installation
Includes step-by-step instructions for installing the MGC Manager
software, downloading the software to the MGC unit, and configuring
the IP address of the MGC unit.
Chapter 3 - Defining Network Services
Includes step-by-step instructions for defining Network Services that
supply ISDN and T1-CAS lines, ATM, IP, Serial or leased lines to the
MGC unit. In addition, it describes the assignment of the Network
Service to the appropriate Network module installed in the MCU.
Chapter 4 - MCU Card Management
Describes how to:
List the installed functional modules (cards)
View and configure functional module parameters
Reset the functional modules and their units
Remove and restore a functional module
Chapter 5 - System Management
Describes how to use various utilities provided with the system to
perform tasks such as:
View the system resources status
Use various MCU Utilities to view and modify configuration files
residing on the MCU’s hard disk
Work with the MCU in general
Access the MCU with IP Terminal
Set the communication default parameters
Chapter 6 - Defining Operators
Provides instructions for defining new MGC Manager operators and
managing the operators connected to the system
MGC Administrators Guide
1-3
Chapter 7 - Configuring the Gateway
Describes the various routing methods and provides step-by-step
instructions for configuring the gateway.
Chapter 8 - Audio and Video Conversion Tools
Describes how to use the Greet and Guide tools to create audio messages
and video slides and how to convert them into the MGC format.
Appendix A - Faults
Lists the fault codes and their descriptions.
Appendix B - PPP Setup
Describes how to establish TCP/IP communication between the MGC
Manager and the MCU via a telephone line, modem or serial connection.
Appendix C - Performance Monitoring Net-T1/Net-E1
Describes how to monitor the performance of the ISDN lines connected
to the Net-T1/Net-E1.
Appendix D - The Falcon Diagnostic Tool
Describes how to use the Falcon diagnostic tool which is an add-on to the
MGC application that enables you to run diagnostic tests on the hardware
and software of the MGC-25, MGC-50 and the MGC-100 units.
Chapter 1 - Before You Begin
1-4
Conventions
Before using this manual, it is important for you to understand the terms and
conventions used:
The term “Double-click” is used when you need to activate a menu
command or a command button in the dialog box.
The term “Select” or “Click” is used to highlight a part of the window,
dialog box or menu that you want to be changed with your next action.
The term “Right-click” is used when you press and release the right
mouse button to open a pop-up menu.
The term “Click OK” means that you can either click the OK button with
the mouse, or press the <Enter> key on the keyboard.
Keyboard keys appear in capital letters, between these two symbols < >.
For example, the Shift key appears as <Shift>.
The plus sign (+) between two key names indicates that you must press
and hold down one key while pressing down the second key. For
example, “press <Alt>+<P> means that you press and hold down the Alt
key while you press the P key.
Bold type appearing in the text, or in a procedure indicates the word or
the character that you should type into a text box or the name of the
menu, command, option or button that you should select.
Italic type appearing in the text or in a procedure indicates the name of
the menu, dialog box or field from which an option should be selected or
into which parameters should be entered, or an icon name.
Tips and notes are indicated by an icon and appear in a special format on
a gray background. For example:
This is an example of the type of note that you encounter in this Administrator’s
Guide.
MGC Administrators Guide
1-5
List of Abbreviations
Following is the list of abbreviations used throughout this manual:
Table 1-1: List of Abbreviations
API Application Programming Interface
CSU Channel Service Unit
DPR Dual Port Ram
ESD Electro-Static Discharge
HDLC High-level Data Link Control
HSD High Speed Data
IP Internet Protocol (H.323 and SIP)
LAN Local Area Network
LED Light Emitting Diode
LSD Low Speed Data
MCU Multipoint Control Unit
MPI Multi Protocol Interface
MUX Multiplexer
PBX Private Branch Exchange
PRI Primary Rate Interface
TCP Transmission Control Protocol
TDM Time Division Multiplexing
UIF User Interface
Chapter 1 - Before You Begin
1-6
Installation and Configuration Workflow
The MGC configuration includes the following main steps: Hardware
Installation, Software Installation, Network Services definition and the MGC
unit configuration. The hardware installation is described in the MGC
Hardware and Installation Guide. The remaining steps are described in this
guide as illustrated in the following chart.
Figure 1-1: Installation and Configuration Workflow
Hardware
Installation
MGC Manager
Software
Installation
First Entry MCU
IP Configuration
Network Services
Definition
MGC Software
Upgrade
(Optional)
MGC Hardware Guide,
Chapter 2
MGC Administrator’s Guide,
Chapter 2
MGC Hardware Guide,
Chapter 2
MCU definition
in the MGC
Manager
MGC Administrator’s Guide,
Chapter 2
(Only for users upgrading from a
previous version)
MGC Administrator’s Guide,
Chapter 2
MGC Administrator’s Guide,
Chapter 3
2-1
2
Software Installation
This chapter describes the MGC Manager software installation and the
definition of the MCU(s) in the MGC Manager application.
Figure 2-1: Installation and Configuration Workflow - Software Installation
Hardware
Installation
MGC Manager
Software
Installation
First Entry MCU
IP Configuration
Network Services
Definition
MGC Software
Upgrade
MGC Hardware Guide,
Chapter 2
MGC Administrator’s Guide,
Chapter 2
MGC Hardware Guide,
Chapter 2
MCU definition
in the MGC
Manager
MGC Administrator’s Guide,
Chapter 2
MGC Administrator’s Guide,
Chapter 2
MGC Administrator’s Guide,
Chapter 3
Chapter 2 - Software Installation
2-2
MGC Manager Software Installation
To set up conferences and control the MGC unit you need to install the MGC
Manager software on your computer.
To install the MGC Manager software:
1. Insert the software CD into the CD drive.
2. On the Start menu, click Run.
The Run dialog box opens.
3. Type D:\SETUP (where D is the name of the CD drive) and click OK.
Only users (MGC Manager operators) with Superuser rights can perform MGC
Manager configuration tasks. In addition the user must have Superuser rights on
the computer on which the MGC Manager application is running, or any other
permission than enables the application to access the Registry (read/write) and
read/write files on the C: drive (root directory) and under the Windows directory
folder.
Close all programs before installing the MGC Manager software.
The MGC Manager software installation procedure is identical for new
installations and for upgrades from previous versions.
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Polycom MGC Administrator Administrator's Manual

Category
Video conferencing systems
Type
Administrator's Manual
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