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InfiniTV FAQs

WESTMAN InfiniTV FAQs User manual

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Westman InfiniTV FAQs
Table of Contents
What is Westman InfiniTV? ................................................................................................................... 1
How do I get Westman InfiniTV? ........................................................................................................... 1
What can I expect after I order Westman InfiniTV? ............................................................................... 1
What content is available on Westman InfiniTV? .................................................................................. 1
What storage packages are available with Westman InfiniTV nDVRs? ................................................ 1
Why do I need Westman's High-Speed Internet to get InfiniTV from Westman? .................................. 2
Will I be using my subscribed Internet bandwidth to watch live TV? ..................................................... 2
If I cancel Westman InfiniTV, will I lose my Internet service? ................................................................ 2
Is Westman InfiniTV a Whole Home solution? ...................................................................................... 2
How is Westman InfiniTV different from TiVo? ...................................................................................... 2
How many InfiniTV set-top boxes can I have in my house? .................................................................. 2
What is Google Assistant? .................................................................................................................... 3
How do I get to the features bar to appear on the Westman InfiniTV app? ........................................... 3
What is My InfiniTV? ............................................................................................................................. 4
How do I get to my Live TV Guide? ...................................................................................................... 5
Can you fast forward/rewind Live Shows? ............................................................................................ 5
Will my channel time-out? ..................................................................................................................... 5
How do I scroll through all the channel listings quickly in the Live TV Guide? ...................................... 5
Can you make a favorites list of your shows on the InfiniTV box? ........................................................ 5
Can you pause Live TV? ....................................................................................................................... 5
If I leave the InfiniTV app when I go back in, will it resume the same channel I watched before I left? . 5
How do you go back to the current time without scrolling through the guide? ...................................... 6
Do I only see the channels I subscribe to? ........................................................................................... 6
What is Restart and Lookback? ............................................................................................................ 6
How many hours can you go back on Lookback? ................................................................................. 6
Can you skip commercials while using Restart or Lookback?............................................................... 6
How do I record a TV show or series? ......................................................................................... 6
How many shows can I record at once? ............................................................................................... 7
How do I delete a recorded show or series? ......................................................................................... 7
How do I cancel a scheduled recording or series? ................................................................................ 7
Can I watch a show while it's being recorded? ..................................................................................... 7
What happens if a live event I have scheduled to record goes into overtime? ...................................... 8
Can I download my InfiniTV recordings on my Android Devices to watch outside the home? .............. 8
What is A-Z Categories? ....................................................................................................................... 8
What is a Westman GO App? ............................................................................................................... 8
How to sign up for GO Apps? ............................................................................................................... 9
How do I download streaming services such as Amazon Prime Video? ............................................... 9
How to fast forward or rewind a show? ............................................................................................... 10
How to find the full details (information) on a show? ........................................................................... 10
When I'm using my InfiniTV, what can I do at home or away? ............................................................ 10
Does InfiniTV support both HD and SD programming? ...................................................................... 10
Choosing an On Demand video .......................................................................................................... 10
Multiple User Profiles .......................................................................................................................... 11
How many User Profiles Can I have? ................................................................................................. 11
How do I turn on/off Parental Control? ................................................................................................ 11
Enable Parental Controls .................................................................................................................... 11
Channel-lock ....................................................................................................................................... 12
How do I change my PIN number? ..................................................................................................... 12
Can you cast to the InfiniTV box? ....................................................................................................... 12
What do the buttons on my InfiniTV remote do? ................................................................................. 14
Is there a caller ID display? ................................................................................................................. 14
My InfiniTV remote or box isn't working? ............................................................................................ 14
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Westman InfiniTV FAQs
What is Westman InfiniTV?
Westman InfiniTV is designed to simplify your life by making your TV smarter and accessing
entertainment easier. You can now enjoy Westman Live TV, Video on Demand (VOD), and your
streaming entertainment like Crave, Disney+, Amazon Prime Video and *Westman GO Apps in one
place.
*Select GO apps available for download on your streaming entertainment service.
How do I get Westman InfiniTV?
The easiest way to get Westman InfiniTV is by visiting our website by clicking here. You can fill out a
form at the bottom of the page to sign up today! The Westman InfiniTV set-top box is owned by
Westman Communications Group and rented to you month-by-month. Note, InfiniTV is currently only
available in select locations.
What can I expect after I order Westman InfiniTV?
An appointment will be set up with you to get your InfiniTV set-top box installed in your house within
the next 3-7 business days, based on availability! One of our friendly Technicians will come and
install it in your house for you and walk you through the important steps and features to successfully
using your box and getting the most out of the ultimate TV experience.
What content is available on Westman InfiniTV?
You will have access to enjoy Westman Live TV, Video on Demand, and your streaming
entertainment such as YouTube, Amazon Prime Video, Crave, Disney+, and select Westman GO
apps.
What storage packages are available with Westman InfiniTV nDVRs?
We have two nDVR storage packages available for you. There is an option to record up to 150 hours
or 350 hours.
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Why do I need Westman's High-Speed Internet to get InfiniTV from Westman?
We need to ensure your Internet connection is fast, reliable and secure. By providing that connection,
we'll be able to offer a better-quality experience. We will also be able to diagnose and provide a timely
resolution to any problem that might occur.
Will I be using my subscribed Internet bandwidth to watch live TV?
Your live TV will not be using your Westman Internet bandwidth that you are subscribed to unless you
are streaming apps (Amazon Prime Video, Crave, etc.)
If I cancel Westman InfiniTV, will I lose my Internet service?
No, cancelling your Westman InfiniTV doesn't affect your Internet service. Although, you will be
required to return your InfiniTV set-top box(s).
Is Westman InfiniTV a Whole Home solution?
Yes. The InfiniTV Whole Home experience extends throughout your home so you can easily stream,
record, share and access your entire library of entertainment from any room in your home! You can
add two, three or more set-top boxes for your bedroom, kitchen, den or basement – and the Whole
Home experience is complete! It is the easiest way to stream content in real-time from room-to-room
and record programming the whole household will enjoy.
How is Westman InfiniTV different from TiVo?
The future is here; you can now enjoy your streaming services, Westman Live TV, VOD and
Westman GO Apps in one location! You no longer need to get frustrated looking for the right input,
switching back and forth, or buying a second streaming device; it is all right there waiting for you! As
well, you will now have the ability to use the Restart and Lookback feature on select channels, so
even if you forgot to record a show, it is no big deal! If you are recording shows, you don't have a limit
on the number of shows you can record at once!
Ever get frustrated trying to keep all the cords neat and tidy behind the TV? You won't have to with an
InfiniTV wireless set-top box! You can also take it to any room in the house with a TV and easily enjoy
your shows!
How many InfiniTV set-top boxes can I have in my house?
We want to help you create the perfect home with the perfect amount of InfiniTV boxes in your house.
You can get up to five InfiniTV set-top boxes in your house!
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What is Google Assistant?
You can control your InfiniTV box with your voice; the Google Assistant will already be set up during
the initial install of your InfiniTV box. To access your Google Assistant, press the Google Assistant
button (once) on the top right of your remote and wait for the prompt to appear at the bottom left-
hand side.
Say It To Play It
Ask it to play your favourite show, video, or music. Or find the latest movie to enjoy.
Movies & TV Shows
Play: Play Stranger Things
Video Clips: Play cat videos
Apps: Open YouTube
Search: Search Sitcoms
Info: Tell me about Game of Thrones
Control
Playback: Pause. Stop. Resume
Volume: Louder. Softer
Power: Turn off
Ask Google
Sports: How did the Brandon Wheat Kings do? When is the next Winnipeg Jets Game?
Calculations: What is 20% of 80?
Dictionary: What does "Ecstatic" mean?
Find Answers: How far away is the moon?
Unit Conversions: How many kilometres in a mile?
How do I get to the features bar to appear on the Westman InfiniTV app?
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To access the features bar on your InfiniTV app, you will simply need to press the My TV button
and it will display on the left-hand side of your screen.
What is My InfiniTV?
This will give you a poster art layout of all the popular programming you have access to. My InfiniTV
gives you a visually rich layout, with different selections such as Continue Watching, Most Watched
On Demand, and Live TV Recommendations. It is an easier way to navigate your channel guide in a
more modern form.
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How do I get to my Live TV Guide?
On the InfiniTV app features bar, select "Live TV Guide" to display your InfiniTV guide. The grid-style
TV guide displays channel numbers, show titles, and the network to make it easy to find your
favourite TV show or movie.
Can you fast forward/rewind Live Shows?
You can't fast forward/rewind live shows on TV.
Will my channel time-out?
All Live TV will time-out after 3 hours if there is no user interaction, and Live TV Stream will stop after
7 hours if the channel has not been changed. Much like other streaming platforms, InfiniTV will
assume you're snoozing or away from the TV.
How do I scroll through all the channel listings quickly in the Live TV Guide?
Press and hold the up or down button on your remote. After a moment, the channels will start going
by in ultra-fast speed. Release the button when you are close to the channel you're looking for. Then
press and release the button to scroll one channel at a time.
Can you make a favorites list of your shows on the InfiniTV box?
No, you aren't able to make a list of your favourite shows on the InfiniTV box. Although the box will
make recommendations for shows for you to watch, you can always navigate quickly to your favourite
shows by using the Categories we have set up for you! (Sports, Lifestyle, News, Kids, etc.)
Can you pause Live TV?
Yes, you can pause Live TV for five minutes before the show will start playing again automatically.
Pausing from more than 5 mins on a live channel, you will jump to real-time when you resume.
If I leave the InfiniTV app when I go back in, will it resume the same channel I
watched before I left?
If you open the app within 15 mins of watching a live channel, this channel will be resumed.
Otherwise, the first channel in the Guide will start playing (ch 1 or ch 2). If you're watching a VOD title,
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the VOD title will resume if you're within 15 mins. Otherwise, the first channel in the Guide will start
playing (ch 1 or ch 2)
How do you go back to the current time without scrolling through the guide?
Press and hold the back button on your remote until you are back at the current time.
Do I only see the channels I subscribe to?
You will only be able to see the channels you are subscribed to.
What is Restart and Lookback?
Restart:
With Westman InfiniTV, you have the freedom to restart shows in progress with Restart TV
1. Look for the restart symbol
2. Click "Enter" on the show to watch it
3. Press "Enter" to bring up the Live TV options
4. Click button to restart the program
Lookback:
With Westman InfiniTV, you have the freedom to go back in time to watch a show with Lookback TV.
1. Scroll back in time on your grid-style guide, using the left navigation on your InfiniTV remote
2. Select your desired program highlighted in grey on your grid-style guide
3. Select "Enter" twice to bring up show details
4. Select "Play" to watch your show
*Restart, Lookback, fast-forward, and rewind are available only on select channels.
How many hours can you go back on Lookback?
You can go back up to 72 hours on select channels.
Can you skip commercials while using Restart or Lookback?
You will not be able to fast forward to skip commercials while using Restart or Lookback functionality.
How do I record a TV show or series?
On the features bar of the InfiniTV app, select "Recordings" from the list of options. Here you will find
your recorded series, scheduled recordings, and your nDVR quota (What space is left for new
recordings). You can record a show or movie when you are in the "Live TV Guide" or your "My
InfiniTV" by choosing the show or movie you wish to record and then clicking "Record" or "Series
Record." If you are watching a live show and you wish to record it, just click "Enter/OK" to select the
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show and then "Enter/OK" again to display options and then select "Record." The recording will be
available once the program finishes; otherwise, it will play the live channel.
How many shows can I record at once?
The Westman InfiniTV gives you endless possibilities with recordings, as you can record an unlimited
amount of shows at once!
How do I delete a recorded show or series?
In your InfiniTV app features bar, go to "Recordings." Select the program you want to delete, then
"OK." Navigation to the > right. That will bring up your recording options. Go to "Manage Recordings,"
then click on "Delete Episode." Click on the "Back" button if you change your mind. In that same
menu, all the options are: "Play," "Resume," "Manage Recordings," "Protect Recording."
How do I cancel a scheduled recording or series?
To cancel a recording, go to "Manage Recordings" then "Cancel Series" You can also "Update Series
Recording Options" here as well. Note that only the "Delete Episode" option will display if it's not a
series recording.
Can I watch a show while it's being recorded?
Yes, you can watch a show as it is being recorded; you can also watch any show while other shows
are being recorded.
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What happens if a live event I have scheduled to record goes into overtime?
A recorded sporting event or awards show, for example, is recorded for the hours that it is scheduled
to be on TV. If the Winnipeg Jets are on the TV guide from 7:00 pm until 9:00 pm, it will record those
exact hours. If the game goes into overtime and goes past 9:00 pm, it will not continue to record the
game. We suggest that you also schedule the show to run after the game to record, so you won't
miss it if it goes over the scheduled time.
Can I download my InfiniTV recordings on my Android Devices to watch outside
the home?
No, you are not able to download your recordings to your other devices and watch them elsewhere.
However, you can watch all your favourite shows on watchTVeverywhere.ca on your devices and
take them anywhere.
What is A-Z Categories?
You no longer have to scroll through the channel guide to find what you would like to watch. We have
designed a categories option in the features bar for easy navigation of channels. There you will find
categories like News, Networks, Sports, Kids, Movies, and more. Pick a category that you love, and
then select one of the channels within that section.
What is a Westman GO App?
You can stream your favourite TV programs anywhere, anytime, using Westman GO Apps. Watch On
Demand shows, movies, sports and news on your InfiniTV box at no additional cost. Our GO Apps
included A&E, CTV, Crave, Global, Sportsnet NOW, FXNOW Canada, Hollywood Suite, Stingray
Music, TSN GO, and WWE Network. To download a GO app, you will need to go to the Android TV
home page by selecting the "Android Home" button on your remote. In the 'Get more apps' section,
find your desired GO App by selecting "Search" on the screen's top right-hand side. You can then
enter the name of the GO App you are looking for.
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How to sign up for GO Apps?
1. Go to watchTVeverywhere.ca
2. Select "Westman Communications Group" from the select your TV provider drop-down menu
3. Click "Register" and fill in the fields
a. Enter your account number starting with 8243 **** **** ****
b. Enter the numbers provided for "Verification Code."
4. You will receive a confirmation email with the activation link for you to log into
watchTVeverywhere.ca
*Note, all the channels that you are subscribed to will need to be authenticated after downloading the
app onto your InfiniTV. Just follow the on-screen instructions. If you're on another device, all of the
channels you are subscribed to will show up, just click on the link, and it will take you to that channel's
Go App page, where you can start watching your favourite shows!
How do I download streaming services such as Amazon Prime Video?
To download your favourite apps, such as Amazon Prime Video or Disney+, select the "Google Play"
button on your remote. From the Android Home screen, click on the "Apps" icon, then "Get More
Apps." When the Google Play menu opens, you can download your favourite apps such as Netflix
and Crave. Just navigate with your remote to browse or search. When in the search bar, you can also
select the "Speak to Search" option.
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How to fast forward or rewind a show?
While watching a show, press the "OK" button located at the centre of your navigation control on your
remote. A display screen with different options will appear overtop of the show you are watching (you
will still see the show in the back). To fast forward or rewind (if available on the show), toggle down
until the blue progress bar is highlighted, then navigate left and right to get to the point of the show
you want.
How to find the full details (information) on a show?
To get the full details on the show you are watching, press the "OK" button located at the centre of
your navigation control on your remote. A display screen with different options will appear overtop of
the show you are watching. To find out the full details of the show, navigate down and click on the "i"
symbol and press "OK."
When I'm using my InfiniTV, what can I do at home or away?
Can I do this on other devices?
AT HOME
AWAY
Watch Live TV
No
No
Watch recordings from my InfiniTV nDVR
No
No
Download recordings to my iOS or Android device
No
No
Watch recordings already downloaded to my
Android device
No
No
Does InfiniTV support both HD and SD programming?
Yes, while the majority of the InfiniTV in HD, you can still enjoy a few SD channels, as well. You can
enjoy both HD and SD programming in a crisp viewing experience.
Choosing an On Demand video
Get what you want, when you want. You can access TV On Demand or Movies On Demand, and
more with our On Demand sections. On the feature bar of the InfiniTV app, make your selection from
the list of On Demand options. The format will be laid out with poster art and have different subject
titles such as "Global On Demand," "CTV On Demand," and "Family On Demand."
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Multiple User Profiles
In the Westman InfiniTV, app features bar on the left-hand side; scroll down to your profile name and
select "Users," then "Add User." Enter your Master PIN, then the "Checkmark" to proceed. Enter the
new username, then click on the "Checkmark" to proceed to set a new user PIN for that profile; click
on the "Checkmark." Enter the PIN again to confirm. Choose a new Avatar by clicking on the image of
your choice. Now you can have up to 6 different users to customize your experience. Note, you can
edit your user profiles at any time!
How many User Profiles Can I have?
You can have six different user profiles at once on your Westman InfiniTV account.
How do I turn on/off Parental Control?
Use parental controls to restrict what programming can be viewed based on content *ratings and
warnings. When parental controls are enabled, restricted content cannot be viewed. You can set
different parental levels on each sub-account. Only the master (main) account can enable or disable
parental controls using the master PIN.
Enable Parental Controls
1. From the Android TV home screen, select the InfiniTV app.
2. Go to the features bar (by pressing the My TV button) and select your profile.
3. Select “User” then “Edit User” on the profile you want to control.
4. Then select “Parental Controls”.
5. Select your choice for the following and press the “OK” button.
• Movie rating • TV rating and Flags • Allowance
6. Enter the master PIN number and make your selection.
7. Click on the “Back” button.
To disable parental controls, you need to be in the master profile, then repeat steps 1 - 7, and select
disable “Parental Controls”.
*Parental controls for InfiniTV are based on USA rating system. Any item below the
selection will be blocked content.
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Channel-lock
When a channel is locked, the parental controls password must be entered to view the channel. You
can lock specific channels or all channels.
How do I change my PIN number?
You can change your pin by going into your Profile in your InfiniTV app, which is located at the bottom
of the features bar. You will select "Users" and then select "Edit User" then "Change PIN." Enter a
new PIN, then re-enter the new PIN to confirm.
Can you cast to the InfiniTV box?
Certain apps allow you to cast to your TV. To cast, simply use the following steps:
1. Open a Googlecast compatible app on your mobile phone.
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2. Navigate to the screen you wish to cast.
3. Tap on the cast icon and then select your Android TV.
To cast from Google Chrome, click the "Settings Icon" located on the top right-hand corner of
the browser, then click "Cast".
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What do the buttons on my InfiniTV remote do?
*Note, some buttons are not programmed to work with your device at this time.
Is there a caller ID display?
No, there is no caller ID display on your InfiniTV box.
My InfiniTV remote or box isn't working?
Contact our Technical Support Team at 204.725.4300 or 1.800.665.3337
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