Lucent Technologies 2100EU System Administrator Manual

ISDN DEFINITY Extender

Models 2300EU and 2100EU

System Administrator’s Guide

Document: 555-025-118

Comcode: 108478421

Issue 1

February 1999

Copyright  1999, Lucent Technologies Issue 1

Printed in USA

Notice

Every effort was made to ensure that the information in this book was complete and accurate at

the time of printing. However, information is subject to change.

Your Responsibility for Your System’s Security

Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party,

for example, persons other than your company’s employees, agents, subcontractors, or persons

working on your company’s behalf. Note that there may be a risk of toll fraud associated with

your telecommunications system and, if toll fraud occurs, it can result in substantial additional

charges for your telecommunications services.

You and your system manager are responsible for the security of your system, such as program-

ming and configuring your equipment to prevent unauthorized use. The system manager is also

responsible for reading all installation, instruction, and system administration documents pro-

vided with this product in order to fully understand the features that can introduce risk of toll

fraud and the steps that can be taken to reduce that risk. Lucent Technologies does not warrant

that this product is immune from or will prevent unauthorized use of common-carrier

telecommunication services or facilities accessed through or connected to it. Lucent

Technologies will not be responsible for any charges that result from such unauthorized use.

Lucent Technologies Fraud Intervention

If you suspect that you are being victimized by toll fraud and you need technical support or assis-

tance, call your local Lucent representative.

Federal Communications Commission Statement

This equipment has been tested and found to comply with the limits for a Class A digital device,

pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection

against harmful interference when the equipment is operated in a commercial environment. This

equipment generates, uses, and can radiate radio frequency energy and, if not installed and used

in accordance with the instruction manual, may cause harmful interference to radio communica-

tions. However, there is no guarantee that interference will not occur in a particular installation.

For further FCC information, see "Customer Support Information" below.

Ordering Information

For more information about Lucent Technologies documents, refer to the section entitled

“Related Documents” in “About this Guide.”

Outside the USA, if you need assistance when installing, programming, or using your system,

contact your Lucent Technologies authorized representative.

Support Telephone Number

Contact your local Lucent Technologies representative.

Table Of Contents

ISDN DEFINITY

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Extender 2300EU/2100EU

About this Guide......................................................... 1

Introduction......................................................................................1

Prerequisite ......................................................................................1

Product Overview....................................................... 2

Introduction......................................................................................2

Product Family.................................................................................3

How the Connection Works............................................................4

Checklist...................................................................... 5

Introduction......................................................................................6

Switch Module Checklist.................................................................7

ISDN Line Checklist........................................................................8

PC or Network Connection.............................................................5

Environment Checklist....................................................................9

Electrical Checklist..........................................................................9

Quick Configuration Guide..................................... 10

Introduction....................................................................................10

Configuring and Installing the Switch Module...........................10

Verifying Configuration................................................................13

Powering Up/ Down.......................................................................13

Table Of Contents

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Configuring Using a Terminal.................................14

Introduction................................................................................... 14

Requirements................................................................................. 14

The ETI and TTI Menus............................................................... 15

Accessing ETI/TTI Menu ............................................................. 15

Terminal Edit Line........................................................................ 16

Configuring The Switch Module.................................................. 17

Setting ISDN Parameters.............................................................. 18

Setting DN1.................................................................................. 16

Setting DN2.................................................................................. 17

Setting the TEI Type..................................................................... 18

Saving ISDN Changes .................................................................. 22

System Menu ................................................................................ 22

Passwords ..................................................................................... 22

Configuring the COM Port.......................................................... 23

Setting Data Rate ......................................................................... 21

Setting Parity ................................................................................ 21

Setting Data Bits........................................................................... 21

Setting Stop Bits........................................................................... 22

Show Settings ............................................................................... 25

Software Upgrades........................................................................ 25

Table Of Contents

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Data Communications.............................................. 26

Introduction....................................................................................26

Using the RS232C COM Port.......................................................27

9 Pin RS232C Connector ..............................................................28

Hardware Flow Control.................................................................28

2100EU Terminal Information............................... 29

Introduction....................................................................................29

Description......................................................................................29

Typical Connections......................................................................29

Typical Operation .........................................................................30

Setting the PC Modem..................................................................31

2100EU TA Configuration ...................................... 32

Introduction....................................................................................32

Changing Terminal Adapter Settings..........................................32

Setting the Data Rate.....................................................................32

Setting Parity.................................................................................33

Setting Data Bits ...........................................................................33

Setting Stop Bits............................................................................33

Table Of Contents

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2100EU AT Command Set .......................................34

Introduction................................................................................... 34

Terminal Adapter Configuration Commands............................ 36

Terminal Adapter Action Commands......................................... 39

AT Result Codes............................................................................ 39

Software Upgrading..................................................41

Introduction................................................................................... 41

Obtaining the Upgrade File.......................................................... 41

Upgrading the Serial Port............................................................. 40

Verify Upgrade.............................................................................. 44

Upgrading from the Remote Module .......................................... 45

Verifying the Switch Upgrade...................................................... 47

Table Of Contents

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Troubleshooting........................................................ 48

Introduction....................................................................................48

No Remote Site Phone Display .....................................................48

No Switch Module Connection .....................................................49

No Indicator Lights at Power Up.................................................49

Switch Module Will Not Answer.................................................49

LED Sequences...............................................................................50

LED Power Up Sequences............................................................50

LED Power Up Verification Sequences........................................50

LED Error Indicator Sequences....................................................51

Serial S-Record Upgrade Errors....................................................53

Cannot Upgrade Software.............................................................53

Upgrade Failed..............................................................................53

ISDN Upgrade Errors....................................................................53

PBX Flash Too Small....................................................................53

REM Flash Too Small...................................................................53

Upgrade Start Failure....................................................................54

Flash Erase Failure........................................................................54

Flash V Erase Failure....................................................................54

UG Data Timeout Failure..............................................................54

Data End Timeout Failure.............................................................54

UG CRC Timeout Failure .............................................................54

Diagnostic Statistics.......................................................................55

Error Codes ...................................................................................52

Exclusive Error Codes...................................................................57

Resetting the Statistics..................................................................58

Connection Errors .........................................................................54

Fatal Errors....................................................................................65

Customer Support Information....................................................66

Table Of Contents

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Equipment Attatchment Limitations......................67

Glossary......................................................................69

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1

About This Guide

Introduction

The ISDN DEFINITY

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System Administrator’s Guide provides you with

information to:

•

Install

•

Configure

•

Operate

•

Troubleshoot

Prerequisite

This manual was written with the assumption that you

possess a working knowledge of Lucent digital phones

and the DEFINITY



Enterprise Communications System

(ECS).

Should you require further information on how the phone

or ECS works, we suggest you either consult your Lucent

Technologies system administrator, or read the user

documentation provided with your phone system.

ISDN DEFINITY

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2

Product Overview

Introduction

The Lucent Extender series provides remote workers and

small branch offices seamless connectivity to the

DEFINITY



ECS in addition to the corporate LAN.

Remote employees can: place and receive calls through

the ECS; use three-digit internal dialing; transfer calls; set

up conference calls; have a corporate-based receptionist

screen calls; access the voice mail, auto-attendant or any

other software residing on the ECS. Extenders work with

existing corporate, digital telephone sets, but there are

restrictions to telephone use at residential locations.

Transmission is over the public telephone network using

ISDN, or BRI lines.

A Switch Module and a Remote Module are all that is

needed to provide an off-premise employee with full

voice and data communications functionality.

ISDN DEFINITY



Extender 2300EU/2100EU

3

Product

Family

The ISDN DEFINITY



Extender, Models 2300EU and

2100EU, extends a DEFINITY



ECS to a remote site by

using a Switch and a Remote Module, over one ISDN B-

channel.

The connection to the ISDN network is done via the built-

in S/T interface. The Switch Module connects to a digital

port on the ECS located at the corporate office, and the

Remote Module connects to a Lucent digital phone set at

a remote location.

The ISDN DEFINITY



Extender, Models 2300EU and

2100EU, includes MCK’s Interactive Voice Protocol

TM

software. The software packetizes, compresses, and

encrypts voice and ECS signals to condition them for

transmission over a public, circuit-switched network.

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4

Product Overview

Product

Family cont’d

Other features of the ISDN DEFINITY



Extender,

Models 2300EU and 2100EU, include: an available

analog port* and an RS232 terminal connection,

depending on the model ordered.

*Note: Analog port available on the Remote Module

only.

How the

Connection

Works

The Switch Module and the Remote Module

communicate by transmitting signals across a single

ISDN B channel. The B channel establishes a 64 Kbps

digital link.

The second B channel will have one of the following

capabilities, depending on the model you have:

2300EU – Analog Port*

2100EU – Analog Port* & RS232 Terminal

Adapter

*Note: The Analog Port is only available on the Remote

Module.

Speech is compressed to 32 Kbits ADPCM format and is

combined with the telephone signaling data and COM

port data for 2300EU. Once the installation has been

completed, your Remote Module will enable your

remotely located Lucent phone to function exactly like

your deskset at the office.

For instructions about using a Lucent phone, refer to the

documentation provided with your phone.

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5

Compatbility

The DEFINITY Extender

is compatible with the

following commercial two-wire DEFINITY ECS

display telephones.

■

6408D + (This display telephone is certified for

residential use.)

■

6416D+ (This display telephone is certified for

residential use.)

■

6424D+ (This display telephone is certified for

residential use.)

■

8410D

■

8410DR (This display telephone is certified for

residential use.)

■

8434D (Requires a separate power supply.)

NOTE:

The power supply that comes with the ISDN

Remote Module cannot produce the power required

by the 8434D telephone. An MSP-1 (WP924644)

power supply must be used. Check with your Lucent

Technologies representative for ordering

information.

■

603 E Callmaster III

®

■

603F1 Callmaster IV



■

Callmaster VI

®

(This PC-based product is

certified for residential use.)

NOTE:

For residential installations, FCC regulations

prohibit use of telephones not certified for

residential use.

ISDN DEFINITY

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6

Checklists

Introduction

Before continuing with the installation and configuring of

your Switch Module, please go through the following

checklists.

ISDN DEFINITY

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7

Switch

Module

Checklist

Your ISDN DEFINITY



Extender, Models 2300EU and

2100EU, Switch Module package should contain:

❑ One ISDN DEFINITY



Extender, Models 2300EU

and 2100EU, Switch Module.

❑ One ISDN DEFINITY



Extender, Models 2300EU

and 2100EU, System Administrator’s Guide.

❑ One 220 or 240 volt AC adapter.

❑ One RJ45 line cord.

The following services should be installed and tested

before proceeding:

❐ DEFINITY



ECS digital port.

❐ DEFINITY



ECS BRI port or ISDN line, as described

in the ISDN line checklist.

Parts required to configure the Switch Module, but NOT

included with the system:

❐ PC or terminal with a terminal emulation package

(must be VT100 compatible).

❐ RS232 serial cable. (Male DB9 connector required to

connect to the Switch Module. The other connector

should match to the PC or terminal.)

❐ RJ45 cable.

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8

Checklists

ISDN Line

Checklist

The recommended ISDN line provisioning is:

❐ ETSI Net 3 with 2 DNs and Auto TEI type.

❐ Circuit Switched Voice and Data on both B channels

(B1 and B2).

❐ No call features are required on any B channels.

❐ Must be capable of 56K or 64k Synchronous Data

Calls, Clear Channel

NOTE:

Specifications are subject to change without

notice as technological or manufacturing changes warrant.

❑ Ensure you have the proper ISDN line installed at the

switch site.

❑ Ensure you know the DN numbers and TEI type. You

obtain this information from your local ISDN service

provider when the ISDN lines are installed.

❑ Ensure that you have registered the ISDN lines with

your long distance carrier for ISDN DATA Service, if

required.

PC or

Network

Connection

If you are connecting ISDN DEFINITY



Extender,

Models 2300EU and 2100EU, Switch Module to a PC

or network , you will require:

For the model 2300EU or 2100EU:

❐ One serial cable with a male DB9 cable end.

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Checklists

Environment

Checklist

The installation area should be:

❑ Well ventilated and free of dust.

❑ Have an ambient temperature of 0ºC (32ºF) to 55ºC

(131ºF), with a relative humidity below 95%.

❑ Free of any large electrical equipment such as copiers

or motors that generate electromagnetic, radio

frequency, and electrostatic interference.

❐ Within 150 meters (500 feet) of the DEFINITY



ECS.

Electrical

Checklist

The AC electrical requirement for the ISDN DEFINITY



Extender, Models 2300EU and 2100EU, is:

❑ 12 volt DC unregulated supplied by 220 or 240 Volt

adapters.

ISDN DEFINITY

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10

Quick Configuration

Introduction

This section provides step-by-step procedures to

configure your Switch Module.

Configuring

and

Installing the

Switch

Module

Ensure that you have the Switch Module (module is

labeled ‘Switch Module’ on the cover) before proceeding.

To configure and connect your ISDN DEFINITY



Extender, Models 2300EU and 2100EU, see Figure 1:

Figure 1. Switch Module Back Panel

1. Plug the Switch Module port (labeled

PHONE/SWITCH on the Module back plane) into

the DEFINITY



ECS using the RJ45 cable.

2. Plug the Switch Module ISDN interface (labeled

ISDN) into the ISDN line provided by the

DEFINITY



ECS or your service provider using the

RJ45 cable.

3. Plug the male DB9 end of the RS232 cable into the

Switch Module connector (labeled RS232) and the

other end of the RS232 cable into a PC running a

terminal emulation program or a terminal.

Continued on the next page…

PHONE/

SWITCH

RS-232 ISDN +12VDC

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Quick Configuration

Configuring

And

Installing

The Switch

Module cont’d

The RS232 parameters default at 9600 bps, 8 data

bits, 1 stop bit, and no parity and use VT100 terminal

emulation mode.

4. Plug in the 220/240 volt AC adapter provided with

the Switch Module.

The Module’s LED will start flashing and performing

the power-up test.

The Module’s LED will perform a series of yellow,

green and red blinks. After 10 seconds of very fast

red blinking, the LED will blink green three times

and red once. The LED will then blink 3 sets of 8

yellow flashes.

NOTE: You can only access the menu on power up.

5. During this yellow flash sequence type the word

MENU.

After you have entered the command, the Switch

Configuration menu will appear on the terminal program.

6. Select Configure ISDN to configure the following

ISDN parameters:

•

The ISDN network switch type. Currently only

ETSI NET 3 is available.

•

The DN1 and DN2 numbers for the Switch ISDN

line.

•

TEI type (auto, fixed).

•

TEI1 if fixed TEI type was selected.

Continued on the next page…

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Quick Configuration

Configuring

And

Installing

The Switch

Module cont’d

These parameters must be supplied by the ISDN service

provider that installed your ISDN line. If no TEI

information was supplied, use the auto TEI mode.

7. Write down the Switch DN1 number to use later

when programming the Remote Module. This DN1

number will be entered in the Remote Module under

the menu Set PBX Number.

If you are using the Switch Module for your data

connection, write down the DN2 number. You will

need it to program your remote data equipment.

8. After the ISDN parameters are entered, exit the

Configure ISDN menu.

You will be prompted to save the new ISDN

parameters.

9. Select Yes. The Switch Module will initialize to the

ISDN network at this time.

Access the Configure System menu from the Main

menu.

10. Set Passwords, if required.

11. Set the COM port, if required.

12. Set ISDN Connect Rate, if required.

13. Select the Show Settings menu to confirm all

parameters were entered correctly.

14. Select Exit.

15. Select Exit again to end the programming session.

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