Dell Protected Workspace Owner's manual

Brand: Dell

Model: Protected Workspace

Type: Owner's manual

Dell Protected Workspace is a powerful tool to enhance the security of your online activities. It provides multiple layers of protection to keep your data safe from cyber threats. With its advanced features, Dell Protected Workspace empowers you to browse the internet, access applications, and manage sensitive information with peace of mind.

Key capabilities and use cases:

Safe browsing: Experience secure web browsing with protection against malicious websites and phishing attempts.
Application isolation: Isolate sensitive applications like banking or financial tools within a protected environment, preventing data breaches.

Key capabilities and use cases:

Safe browsing: Experience secure web browsing with protection against malicious websites and phishing attempts.
Application isolation: Isolate sensitive applications like banking or financial tools within a protected environment, preventing data breaches.

1



DellDataProtection|ProtectedWorkspaceFrequentlyAskedQuestions

Q1.Whilebrowsingtoawebsite,thewebsitedoe snot displaycorrectlyintheDellData

Protection|ProtectedWorkspacebrowser,howcanIfixthis?

A1.DuetothesecurenatureoftheDDP|ProtectedWorkspaceenvironment,certainpagesmaynot

displaycorrectly.Therestrictionshavebeenputintoplacetoprovidethesafestbrowsing

environmentpossible,butthisdoescausesomelimitations.Toviewthispageinanunprotected

browser,clickonthepreferencesdropdownlocatedonthetopedgeofthebrowserwindow.From

thedropdown,select“UnprotectCurrentPage”andthatpagewillbereopenedinthenative

browser.

Q2.InolongerwantDellDataProtection|ProtectedWorkspacetobemydefaultbrowser,how

toIturnitoff?

A2.Justlikeanyotherwebbrowser,youcandisableDDP|ProtectedWorkspacefrombeingyour

defaultbrowserbyopeningupanyothernativebrowserandsettingthatasthedefaultbrowser.

Q3.IwanttojustuseDellDataProtection|ProtectedWorkspaceforinternetbrowsing,notfor

viewingdocuments,howdoIturnoff thedocumentprotectionfeature?

A3a.Todisablethedocumentprotectionfeatureforalldocuments,gointothePreferencesmenu

andchoosetheAppstab.Foreachapplicationthatislisted,makesurethat“EnableDocument

Protection”optionisnotchecked.



A3b.Todisablethedocumentprotectionfeatureforjustcertainfiletypes(suchashtm,html),go

intothePreferencesmenuandchoosetheAppstab.Forthefiletypethatyouwishtoremove

documentprotectionfor,makesurethat“EnableDocumentProtection”isunselectedforany

applicationthatsupportsthatfiletype.Supportedfiletypesarelistedatthebottomofthedetails

paneforeachapplication.

Q4.EverymorningwhenIsitdownatmycomputer,thereisamessageboxthatsays“A

restoreisrecommended”,whyisthis?

A4.Thisdialogboxisdisplayedwhenevertheproducttriestoinitiateanauto‐restore.Itislikely

thattheauto‐restoretimerissettoatimewhenyouarenotintheoffice,sothisdialogboxappears

duringtheeveninghourswhenthecomputerisstillrunningandtheuseraccountisstillloggedon.

ThisfeaturecanbeconfiguredfromthePreferencesmenu,undertheauto‐restoretobettercontrol

whentheauto‐restorehappensortodisablethefeature

2



Q5.DellDataProtection|ProtectedWorkspaceisalwaysrunninginmysystemtraywhenI

startmycomputeruporlogoffandbackontothecomputer,howdoIchangeitsoitonlystarts

upwhenIclickontheicononthedesktop?

A5.Todisablethestartwithwindowsfeature,gointothePreferencesmenu.OntheGeneraltab,

unchecktheoption“LoadinthebackgroundwhenWindowsstarts.”

Q6.WhenstartingDellDataProtection|ProtectedWorkspace,Inoticedthatthedialogstates

“UpdatingDellDataProtection|ProtectedWorkspace.”Whatdoesthismean?

A6.DDP|ProtectedWorkspacehasanautomaticupgrademechanismthatensurestheproductis

uptodate.Thisdialogwillappearanytimeanewupdatehasbeendownloadedandisnowbeing

applied.Aftertheupgradecompletes,theproductwillstartasitnormallydoes.

Q7.WhenstartingDellDataProtection|ProtectedWorkspaceforthefirsttime,itasksmefor

anActivationKey?WheredoIgetone?

A7.DDP|ProtectedWorkspacedoesnotrequireyoutoenteranactivationkey;howeveritdoes

requireyoutohaveanactiveinternetconnectionwhenrunningitforthefirsttime.Ifyoureceive

thiswindowpressthered“X”inthetopcorner,verifyyouhaveanactiveinternetconnectionthen

runtheproductagain.Itwillstartsuccessfullyonceanactiveconnectionisestablished.

Q8.I’veinstalledMozillaFirefoxonmyPC,butitdoesnotshowupasanavailablebrowser

withintheDellDataProtection|ProtectedWorkspaceproduct.IthoughtMozillaFirefoxwas

supported?

A8.MozillaFirefoxisasupportedapplicationwithintheDDP|ProtectedWorkspaceproduct,

howeveronlycertainversionsaresupportedcurrently.YoumustberunningFirefoxversion10‐19

forittoappearasaprotectedapplicationwithinDDP|ProtectedWorkspace.

Q9.ApopupappearedsayinganewappwasdetectedandIneedtorestoreDellData

Protection|ProtectedWorkspace.Whatdoesthismean?

A9.DDP|ProtectedWorkspacesupportsavarietyofdifferentapplications,howevernotallofthese

applicationsareinstalledonyourmachinewhenitfirstarrives.Ifasupportedapplication(suchas

AdobeFlashorJava)isinstalledwhileDDP|ProtectedWorkspaceisrunning,theproductneedsto

berestoredbeforeitisabletoprotectthatapplication.Pressingthe“RestoreNow”buttononthe

messageboxwillresettheprotectedenvironmentwithsupportforthenewlyinstalledapplication.

Q10.Itriedtoinstallanadd‐oninprotectedFirefox,butafterIrestore,theadd‐onisnolonger

there,whyisthis?

A10.DDP|ProtectedWorkspaceisdesignedtobeasecurebrowsingenvironment.Sincetoolbars

andadd‐onsareaknownvectorformalwareattacks,DDP|ProtectedWorkspaceremovesthese

add‐onsandtoolbarsaftereveryrestoretoensureacleanbrowsingenvironment.

3



Q11:WhenDellDataProtection|ProtectedWorkspacestartsup,itdisplaysanInternet

Explorerwindow.CanIchangethistoanotherbrowser?

A11:YoucanchangethepreferredbrowserthatDDP|ProtectedWorkspaceuses(theonethatwill

openwhentheproductlaunchorahyperlinkisaccessed)inthePreferencesmenu.Startbyright‐

clickingontheDDP|ProtectedWorkspaceIconintheSystemTray.Fromthemenu,choosethe

Preferencesoption.Next,selecttheAppstab.OntheAppstab,bothInternetExploreandMozilla

Firefox(ifinstalledonthesystem)willbeavailableasanoption.Selectthebrowseryouwishtobe

preferred,andthenselecttheoption“Usethisbrowsertoopenwebpages.”Oncethisoptionhas

beenselectedforthechosenbrowserpressokayonthePreferencesmenutoconfirmthechange.

Now,thenexttimetheproductisrestarted,oriftheDDP|ProtectedWorkspaceiconisclicked,the

newlyselectedbrowserwillopenintheprotectedenvironment.

Q12:Whentryingtoaccess“Viewobjects”and“Viewfiles”undertheTemporaryInternetFiles

andHistorySettingsinInternetExplorer,nothinghappens.Whyisthis?

A12:ThisInternetExplorerfunctionisblockedbydesignintheprotectedenvironment.Thisisto

ensurethatthehostenvironmentisnotsusceptibletoamaliciousattack.

Q13:WhenviewingtheservicespriortofirstrunofDellDataProtection|Protected

Workspace,theInvinceaEnterpriseServiceandtheSboxSvcservicesaredisabledandnot

running.Isthisnormal?

A13:AllDDP|ProtectedWorkspaceservicesaredisableduntilthefirstrun.Oncetheproductis

startedforthefirsttime,theseserviceswillbechangedfrom“Disabled”to“Automatic”andwillbe

started.

Q14:Ausersettheirhomepagetoatrustedsiteandnoweverytimetheytrytoopena

protectedbrowserinDellDataProtection|ProtectedWorkspace,anunprotectedwindow

appears.HowcanIcorrectthis?

A14:Tocorrectthisissue,gototheAppstabofthepreferencesmenuforDDP|Protected

WorkspaceandremovetheURLforthehomepagefromthetrustedsiteslist.Oncethisisdone,

launchanewbrowserwindowinDDP|PWanditwillremainintheprotectedenvironment.The

usercanthenchangetheirhomepageintheprotectedbrowser,andre‐addtheoriginaltrustedsite

backtotheirtrustedsitelist.

Q15:Sometimeswhenanewprotectedapplicationwindowisopen,itopensbehindotheropen

windows.Isthereawaytofixthis?

A15:ThisisacurrentknownissuewithDDP|ProtectedWorkspaceandasofthisversionthereis

nocurrentworkaround.Someapplicationwindowswillopenbehindotheropenapplication

windows.Youcanfindanewlyopenedapplicationwindowbylookingfortheblinkingicononthe

taskbar.

4



Q16:The“Blockunsafefileextensionsfromdownloading”includesalargelistoffiletypes.Is

thereawaytomodifythislist?

A16:FromwithDDP|ProtectedWorkspacethereisnowaytomodifythedefaultlist.However,by

upgradingtotheInvinceaEnterpriseproduct(www.invincea.com)thisisaconfigurableoption.

Q17:SometimeswhenIopenasupporteddocument,Idon’tseeaborderaroundthe

application.AmIstillprotected?

A17:Documentscanonlybeviewedintheprotectedapplicationswhenthefileisopenedfroma

windowsexplorerwindow.Ifauseropensanapplication(suchasMicrosoftWord)directly,then

doesaFileOpen,thisfilewillnotbeprotected.AuserwillneedtobrowsetoMyDocumentsand

doubleclickonthatfileforittoopeninaprotectedsession.

Q18:Whenbrowsingtoaspecificwebsiteoverandoveragain,InoticethataSuspicious

Activityalertalwaysdisplay.I’mprettysurethisisnotamalicioussite,sowhydoesthiskeep

appearing?

A18:Ifasuspiciousactivityalertkeepsdisplayingeverytimeaspecificsiteisvisited,please

contactDellSupportforassistancewithresolvingthisissue.Somesiteshaveactionsthatmaynot

havebeenencounterbefore,sotheyarenottrusted.

Q19:WhenIattempttoopenadocumentIgetanotificationthatsays“Cannotaccessthefile

becauseitisbeingusedby anothe rprocess.”Whatdoesthismean?

A19:Thiserrorwilloccurwhenauserattemptstoopenadocumentthatiseitherbeingviewedby

anotheruser,orisopenedinanunprotectedenvironmentonyourmachine.Ausercannothavethe

samedocumentopeninbothaprotectedandunprotectedapplication.

Q20:WhydomyinternetbrowsershortcuticonshavetheDDP|ProtectedWorkspaceicon

insteadoftheirdefaulticon?

A20:WhenDDP|ProtectedWorkspaceisthedefaultbrowser,theshortcuticonswillupdatetothe

DDP|PWicontoindicatetheywillbeopenedwithDDP|PW.

Q21:WhentryingtodeletemybrowsinghistoryinInternetExplorerusingtheSafetymenu

(DeleteBrowsingHistoryoption),Inoticethehistorydoesn’timmediatelydisappear.Whyis

this?

A21:Insomecases,allopenbrowserwindowsmayneedtobeclosedfirstbeforethe“Delete

BrowsingHistory”optionintheprotectedIEwindowwillworkcorrectly.

Q22:WhentryingtoclickonahyperlinktoanotherdocumentinaprotectedMicrosoftOffice

document,Igetanerrorthatsays“ThisFeatureisdisabled”.Whyisthis?

5



A22:ThisfeaturehasbeendisabledinDDP|ProtectedWorkspaceasthesecondarydocument

cannotbeaccessedwhileintheprotectedenvironment.Inordertoopenthesecondarydocument

intheprotectedenvironment,itwillneedtobeaccessedfromWindowsExplorerbydoubleclicking

onthefile.



Trademarks used in this text: Dell™, the DELL logo, Dell Precision™, OptiPlex™, Latitude™, and Vostro™ are trademarks of Dell

Inc. Intel®, Pentium®, Xeon®, Core™ and Celeron® are registered trademarks of Intel Corporation in the U.S. and other countries.

Microsoft® and Windows® are registered trademarks of Microsoft Corporation in the United States and/or other countries.

June 2013 Rev. A00

Dell Protected Workspace Owner's manual

Brand: Dell

Model: Protected Workspace

Type: Owner's manual

Key capabilities and use cases:

Safe browsing: Experience secure web browsing with protection against malicious websites and phishing attempts.
Application isolation: Isolate sensitive applications like banking or financial tools within a protected environment, preventing data breaches.

Download PDF

report

Dell Protected Workspace Owner's manual

Dell Protected Workspace Owner's manual

Related papers

Other documents