Dell Protected Workspace User guide

Brand: Dell

Model: Protected Workspace

Type: User guide

Dell Protected Workspace, your new ally for secure browsing, provides a safe and isolated environment to keep your PC shielded from malware and cyberattacks. With this powerful tool, you can confidently navigate the web, open documents, and download files without the fear of compromising your system's security.

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Dell Data Protection | Protected

Workspace

DellDataProtection

ProtectedWorks

acev2.3

 User’s Guide

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Trademarks used in this text: Dell™, the DELL logo, Dell Precision™, OptiPlex™, Latitude™, and Vostro™ are trademarks of Dell Inc.

Intel®, Pentium®, Xeon®, Core™ and Celeron® are registered trademarks of Intel Corporation in the U.S. and other countries.

Microsoft® and Windows® are registered trademarks of Microsoft Corporation in the United States and/or other countries.

June 2013 Rev. A00

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TableofContents

Purpose and Intended Audience ............................................................................................................... 5

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What is Dell Data Protection | Protected Workspace? ........................................................................... 5

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Dell Data Protection | Protected Workspace Icons ................................................................................. 5

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Dell Data Protection | Protected Workspace Desktop Icon ...................................................................................... 5

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Dell Data Protection | Protected Workspace System Tray Icon ................................................................................ 5

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Dell Data Protection | Protected Workspace Start Menu Folder ............................................................................... 5

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Common End User Tasks........................................................................................................................... 6

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Starting the Dell Data Protection | Protected Workspace Environment or Launching new Browser Window ............... 6

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Additional ways to launch a new browser window .................................................................................................. 7

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Dell Data Protection | Protected Workspace Setup ................................................................................................. 9

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Changing your home page in Dell Data Protection | Protected Workspace protected browsers ................................ 10

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InternetExplorer...... .................... .................... ............................ ............................. ................... .................10

MozillaFirefox ............................ ............................ .................... ............................. ................................ ......11

Downloading a File in Dell Data Protection | Protected Workspace ......................................................................... 12

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FileDownloadAdditionalDialogs....................... ............................ .................... ............................. ..............14

Opening a document with Dell Data Protection | Protected Workspace .................................................................. 15

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Dell Data Protection | Protected Workspace Auto Restore ..................................................................................... 18

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Dell Data Protection | Protected Workspace Threat Detection ................................................................................ 18

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Dell Data Protection | Protected Workspace System Tray Options .................................................... 21

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Open Internet Explorer ........................................................................................................................................ 21

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Open Firefox ....................................................................................................................................................... 21

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Restore............................................................................................................................................................... 21

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Suspect Activity Details… ..................................................................................................................................... 22

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Import Bookmarks… ............................................................................................................................................ 22

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Preferences… ...................................................................................................................................................... 22

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About… .............................................................................................................................................................. 23

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Exit .................................................................................................................................................................... 23

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Preference Menu Options......................................................................................................................... 24

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General Tab ........................................................................................................................................................ 24

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Basics......... ............................ .................... ............................. ................... .......................................... ..........24

Border............................ ............................ ............................. ................... .......................................... ..........25

Apps Tab ............................................................................................................................................................ 26

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Privacy Tab (v2.2.1-14451 only) .......................................................................................................................... 27

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PrivacySettings..... .................... ................... ............................. ............................ .................... .....................27

Auto-Restore Tab ................................................................................................................................................ 28

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AutomaticRestore................... .................... ............................. ............................ .................... .....................28

Security Tab ....................................................................................................................................................... 29

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ActivityBlocking................ .................... ............................ .................... ............................ ............................29

Downloads................ ............................. ................... ............................. .................... ....................................30

Trusted Sites Tab ................................................................................................................................................ 30

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Subscription Renewal ............................................................................................................................... 31

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PurposeandIntendedAudience

Thisdocumentisintendedtoprovideinformationandinstructionfortasksthatareconsideredday‐to‐

dayforendusersoftheDDP|ProtectedWorkspaceproduct.

WhatisDellDataProtection|ProtectedWorkspace?

DDP|ProtectedWorkspace(DDP|PW)isanisolatedenvironmentthatiscreatedonthePCandcanrun

webbrowsersanddocumentviewerswhichareisolatedfromthenativePC.Thisprotected

environmenthelpsprotectanenduserPCfrombeinginfectedwithmalwareandhelpsstopother

maliciousattacks.By

browsinginaprotectedbrowserintheDDP|PWisolatedenvironmentandby

viewingdocumentswithintheprotectedenvironment,DDP|PWisabletostopmalwarefrombeing

installedonthelocalPCandexposingthatPCtoothertypesofattacksandsecurityvulnerabilities.

DellDataProtection|ProtectedWorkspaceIcon s

AftertheInstallationofDDP|ProtectedWorkspace,onenewiconwillbelocatedonthedesktop,one

newiconwillbelocatedinthesystemtray(whiletheapplicationisrunning)andanewfolderwillbe

createdwithintheStartMenu.Thefollowingsectionhelpstoidentifyeachof

thesenewiconsand

whattheirfunctionsare.

DellDataProtection|ProtectedWorkspaceDesktopIcon

TheDDP|ProtectedWorkspaceiconfoundonthedesktopisapointofexecutionforthe

application.DoubleclickingonthisiconwillstarttheDDP|PWapplicationifitisnotcurrently

runningorwilllaunchanewbrowserwindowifitisrunninginthebackground.Thisiconcan

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pinnedtothequicklaunchtoolbartoallowforeasieraccess.

DellDataProtection|ProtectedWorkspaceSystemTrayIcon

TheDDP|ProtectedWorkspacesystemtrayiconcanbefoundinthePCsystem

traywhenDDP|PWprotectedenvironmentisrunning.EndUseractions,suchas

openinganewbrowserwindow,restoringDDP|PWtoacleanstateormodifying

userpreferencesareavailablefromthistrayicon.Moredetailson

whatoptions

areavailableandhowtousethemcanbefoundlaterinthisdocument.

DellDataProtection|ProtectedWorkspaceStartMenuFolder

DDP|ProtectedWorkspacecanalsobelaunched(eitherstartingthe

programoropeninganewbrowserwindow)bygoingtothestartmenu,

choosingAllPrograms,thenDell,thenProtectedWorkspace.Within

thisfolderisthe DDP|PWlink.Additionally,thisfoldercontainsa

supporttoolthatcanbeused

tosendsupportlogstothesupportteam

incaseofanissuewiththeproduct.

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CommonEndUserTasks

Thefollowingsectionoffersstepbystepinstructionsformostdaytodayendusertasks.

StartingtheDellDataProtection|ProtectedWorkspaceEnvironmentorLaunchingnew

BrowserWindow

TostarttheDDP|ProtectedWorkspaceisolatedenvironmentortolaunchanewpro tectedbrowser

windowwithintheprotectedenvironment,double‐clickontheDDP|PWicononthedesktop.

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Afterclickingontheicon,adialogboxwithprogressbarwillappeariftheproductisnotrunning

already.

Itwillbedisplayedoverthesystemtrayandwillshowtheprogressoftheprotected

environmentstartup.

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Oncethisdialogboxclosesoriftheenvironmentisalreadyrunning,theDDP|ProtectedWorkspace

systemtrayiconwillbevisibleandanewbrowserwillopenintheprotected

environment.Anew

protectedbrowserwindowwillbedisplayed immediatelyoroncetheprotectedenvironmentfinishes

loading.

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ApplicationsrunningintheDDP|ProtectedWorkspaceisolatedenvironmentcontainacustomizable

bordercolor(shownasneongreenabove)thathighlightsanywindowsopenedwithintheprotected

environment.Thisistohelptheenduserdistinguishbetweenthenativeapplicationsandthoserunning

intheisolatedenvironment.

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Additionalwaystolaunchanewbrowserwindow

WhenDDP|ProtectedWorkspaceisalreadyrunningandauserwantstoopenaneworadditional

browserwindowintheisolatedenvironment,theycanaccomplishthisbydoingoneofthreesimple

tasks.

Thefirstistodouble‐clickontheDDP|ProtectedWorkspaceicononthedesktop.

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ThesecondistorightclickontheDDP|ProtectedWorkspacesystemtrayicon,andselecteither“Open

Firefox”or“OpenInternetExplorer”fromthemenu.Notethatthepreferredbrowser(theoneopened

bydoubleclickingtheDDP|ProtectedWorkspacedesktop

icon)isbold.Inthisscreenshot,

InternetExploreristhe

preferredbrowser.

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Finally,theusercangototheStartMenu,chooseAllPrograms,

opentheDellfolder,thentheProtectedWorkspacefolder,and

finallychoose“DellProtectedWorkspace”.

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DellDataProtection|ProtectedWorkspaceSetup

WhenDDP|ProtectedWorkspaceisrunforthefirsttime,afirstrunwizardwillbedisplayed.

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WhentheenduserselectsNext,theywillbeguidedthroughaquicktouroftheDDP|Protected

Workspaceproduct.Enduserscanclick“Next”toprogressthroughthefirstrun

tour,“Previous”to

returntothepriorscreen,or“SkipTour”toexittheprocess.

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Inthe“SelectYourProtection”setupuserscancustomizesomeofthebehaviorsoftheprotected

environment.Thefirst optionallowstheusertochooseiftheDDP|ProtectedWorkspaceprotected

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environmentwillbeusedtoprotectthedefaultwebbrowser.IftheBrowseroptionisleftunselected,

userswillgetanotificationinformingthemthatthedefaultbrowserwillnotbeprotected.

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Thenextoptionisfordocumentprotection.DDP|ProtectedWorkspacewillprot ect MicrosoftWord,

MicrosoftPowerPoint,

andMicrosoftExceldocumentaswellasAdobeAcrobatorAdobeReader

documents. 

Thefinaloptiononthisscreenisabouttheborderthatwillbeshownontheapplicationwindowsinthe

protectedenvironment.Ausermaychoosetodisablethebordercompletely,byunselectingthisoption

(notrecommended)

ormaychoosetodefineanalternativecolorbypressingthe“Pickcolor…”button.

Oncefinished,pressingthe“StartTour”buttonwillallowtheendusertowalkthroughthefirstruntour

beforestartingthepro ductforthefirsttime.Alternatively,userscanclick“SkipTour”tostartthe

product.

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ChangingyourhomepageinDellDataProtection|ProtectedWorkspaceprotected

browsers

InternetExplorer

Thehomepageof abrowserrunningintheDDP|ProtectedWorkspaceenvironmentiscustomizable

likeanyotherwebbrowser.TochangethehomepagefromInternetExplorerrunningintheprotected

environment,select“Tools”orthetoolsicon,fromthemenuatthetopofprotectedInternetExplorer

window.Afterthe

dropdownmenuappears,select“InternetOptions”fromthelistofoptions.

Note:ScreenshotsbelowarefromIE9,buttheoutlinedstepsshouldalsoworkforIE7throughIE10.

11

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

WhentheInternetOptionsboxappears,deleteanytextthatexistsintheboxbelow“Tocreate

homepagetabs,typeeachaddressonitsownline.”Oncethisboxiscleared,entertheaddressforthe

newhomepage,suchashttp://www.google.com.



ClickOKwhenfinished.Openanew

DDP|ProtectedWorkspacebrowserwindowtoverifythe

homepageisnowsettothenewpageentered.

MozillaFirefox

TochangethehomepageforMozillaFirefoxintheprotectedenvironment,select“Tools”fromthe

menuatthetopofaprotectedFirefoxwindow.Afterthedropdownmenuappears,select“Options”

fromthelistofoptions.

12

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WhentheOptionsboxappears,verifythatthe“General”tabisselected.Nextto“WhenFirefoxstarts:”

select“Showmyhomepage”fromthedropdown(ifnotselectedalready).Nowdeleteanytextthat

existsintheboxlabeled“HomePage”.Oncethisboxiscleared,entertheaddress

forthenew

homepage,suchashttp://www.google.com.Thenclick“OK”.

 



DownloadingaFileinDellDataProtection|ProtectedWorkspace

WithintheDDP|ProtectedWorkspaceprotectedenvironment,downloadingfilesisslightlydifferent

thaninatypicalwebbrowser.SincetheDDP|PWenvironmentisisolatedfromthePC,thereisaspecial

downloadinterfacethatisneededtodownloadfiles.Thisalsoallowsforsomefilestobecheckedfor

malicious

contentbeforebeingsaved.

TodownloadafilewithintheDDP|ProtectedWorkspaceenvironment,clickonafiledownloadlinkon

awebsitedisplayedintheprotectedenvironment.Oncethedownloadstarts,aDDP|PWDownload

Requestdialogwillappear.Thisisusedtoconfirmthattheuserintendedto 

downloadafile,andthe

filewasn’tdownloadedbyaccidentorviaamaliciouswebsite.

Ifthedownloadwasintended,thenchoose“Save” tocontinue,otherwisechoose“Cancel.Asthe

downloadprogresses,adownloadprogressdialogwillbedisplayed.Usersalsohavetheabilityto

“Open”thedownloadeditemdirectlyfrom

theprotectedenvironment.Pressingthe“Open”buttonwill

13



downloadthefiletoatemporarydirectoryandthenwillopenitinthedefaultapplicationforthatfile

type.Thisoptionisnotavailableforexecutablefilesorfilesthatdonothaveadefaultapplicationon

thePC.



Whenusersarepresentedwithafilethat

canbeopenedinaprotectedapplication,suchasaPDFfile,

the“Open”buttonwillbehighlightedwithaborderaroundittoindicatethat.

Alternatively,usershavetheoptiontousethe“Save”dropdownmenu(byclic kingonthedownward

facingarrow)todoa“SaveAs...”or

“Saveandopen.”



WhilethefileisbeingdownloadedtothePC,adownloaddialogboxwillbedisplayedwithaprogress

bar.ThedownloadprocessmaytakeslightlylongerfromtheDDP|ProtectedWorkspaceenvironment

thananormalwebbrowserduetotheextrasecuritylayersthatare

inplace.

14



Whenthefilehasfinisheddownloading,DDP|ProtectedWorkspacewillscanitandfinishthetransfer

fromtheisolatedenvironmenttothehostPC.Afinalizingdialogwilldisplayduringthisprocess.When

theprocesshascompleted,aDownloadCompletedialogwilldisplay.Fromthisdialog,thedialog

box

caneitherbeclosedorthefolderthatthefilewasdownloadedtocanbeopened.



The“Save”buttononaDDP|ProtectedWorkspacedownloadrequestfilewillsavethefiletothe

defaultdownloadfolder.ThedefaultdownloadfolderistheUserDownloadsfolder,whichistypically



foundatC:\Users\<username>\Downloads.

FileDownloadAdditionalDialogs

DDP|ProtectedWorkspacealsohasadvanceddownloadfeaturesthathelptoprotecttheenduserPC.

SomeoftheseoptionsmaypreventcertainfilesfrombeingdownloadedintheDDP|PWenvironment.

Oneoftheseoptionsistheabilitytoblockdownloadsforcertaintypesoffiles.Ifafiledownloadis

blockedbytype,thefollowingmessagewillbedisplayedwhenarequesttodownloadthefiletype

happens.Thisoptioncanbeenableinthepreferencesmenu.Whenenabled,thefollowingextensions

willbeblocked:

bas,bat,chm,cmd,com,cpl,crt,dll,exe,hlp,hta,inf,ins,isp,

msc,msi,msp,

mst,pif,reg,scr,sct,shb,shs,sys,vb,vbe,vbs,wsc,wsf,wsh

15



Additionally,downloadscanbeblockedifthedigitalsignatureofafileisnotvalid.Thiscanbeenabled

viatheuserpreferencemenuaswell.Thefollowingdialogwillbedisplayediftheseconditionsaremet.



OpeningadocumentwithDellDataProtection|ProtectedWorkspace

InadditiontopreventingmalwarefrominfectingtheenduserPCviaawebsiteorfiledownload,DDP|

ProtectedWorkspacealsoofferstheabilitytoisolatedocumentsinsidetheprotectedenvironment.

ThishelpstopreventmaliciousdocumentsfromaffectingtheenduserPC.

Bydefault,DDP|PWwillonlyopendocumentsoriginatingfrom theinternetinaprotected

environment.Tochangethissetting,rightclickontheDDP|PWiconinthesystemtrayandselect

Preferences.OncethePreferenceswindowopens,selecttheSecuritytab.UndertheActivityBlocking

sectionuncheck“Onlyopendocumentsoriginatingfromtheinternet”

option.Thiswillnowopenall

documentsinDDP|PWregardlessofwheretheyoriginatefrom.

16



AnexampleofthedocumentprotectionfeatureisusingtheDDP|ProtectedWorkspaceenvironment

toviewPDFdocuments.WhendocumentprotectionisenabledforPDFfilesdouble‐clickingonanyPDF

fileonthecomputerwillopenthedocumentinaprotectedinstanceofthedocumentapplication.

The

protecteddocumentscanbeidentifiedbythecustomizedbordercolorthatsurroundsthe

application whenitisactive,justastheprotectedbrow sershows.Thewindowbelowdisplaysagreen

border,identifyingittobeinsidetheprotectedenvironment.



MicrosoftWord,MicrosoftExcel,andMicrosoftPowerPointfilesalsocanbe

accessedintheDDP|

ProtectedWorkspaceenvironment.Afterdouble‐clickingasupportedfiletype,thedocumentwillopen

intheprotectedapplicationintheDDP|PWenvironment.Belowarescreenshotsofprotectedinstances

ofMicrosoft Word,MicrosoftExcel,andMicrosoftPowerPointintheDDP|PWenvironment.These

applicationsdisplaythesame

coloredborderastheprotectedbrowsersandPDFreaderstohelp

identifythattheapplicationisbeingprotectedbyDDP|PW.

17



Intheeventofarestorewhileyouareworkinginadocument,anotificationwillinformuserstosave

theworksoarestoremayhappen.



18



DellDataProtection|ProtectedWorkspaceAutoRestore

TheDDP|ProtectedWorkspaceproducthasanautorestorefeaturebuilt‐inthatwillrestorethe

protectedenvironmentbacktoacleanstateonasetschedule.Thisschedulecanbecustomizedbythe

enduser.

Whenanautorestorehappens,thefollowingdialogappears.Thisallowstheuserto

restore

immediatelyortodelaytherestoreuntilabettertime.Itisrecommendedthatthe“RestoreNow”

optionbeusedtoensuretheprotectedenvironmentisresettoacleanstate.



ItisrecommendedthatAuto‐Restorebeenabledtoensurethatafreshbrowserisusedeachday.

The

recommended(anddefault)settingisthattheDDP|ProtectedWorkspaceenvironmentberestored

every72hoursifnotmorefrequently.Restoringtheprotectedenvironmentwillhelptoensurethatthe

environmentisalwayscleanandfreeofmaliciousactivity.

ItisalsoimportanttonotethattheDDP

|ProtectedWorkspaceenvironmentisrestartedeachtimethe

computerisrestartedoranewuserlogsontothePC.TheAuto‐Restoretimerwillrestarteachtimethe

productisrestartedwhentheauto‐restoretimerisin“AfterElapsed”mode.

DellDataProtection|ProtectedWorkspaceThreatDetection

DDP|ProtectedWorkspacehasabuiltinthreatdetectionagentthatwilldetectunsafebehaviorwithin

theprotectedenvironment.Whenathreatisdetected,theDDP|PWproductwillnotifytheenduser

thatarestoreoftheenvironmentisneeded.Anotificationalertwillbedisplayedabovethesystemtray



indicatingsuspiciousactivity.



Userscanclickthe“Restore”button,whichwillrestarttheprotectedenvironmentto aclean state.

Usersalsohavetheoptiontoclosethenotificationandcontinueworking.Whendoingso,theDDP|

ProtectedWorkspaceIconwillbedisplayedinred.

19



UsingtheDellDataProtection|ProtectedWorkspaceBrowserDropDownMenu

TheBrowserDropDownmenuisaconvenientmenuthatcanbeusedfortwodifferentpurposes.The

menuisfoundontheinthemiddleofthetopedgeoftheanyprotectedbrowserwindow.



Bypressingthegraybutton,adropdownmenuwillappear.



Themenu

providesfortwoaccessibleoptions.Thefirstistheabilitytoopenthepreferencesmenu.

Thisactionisthesameasopeningthepreferencesmenufromthesystemtrayicon.

Thesecondoptionistoopenthecurrentpagethatisbeingviewedinthebrowserinanunprotected

browserwindow.

ThisisusefulifapageisnotrenderingcorrectlyinsideoftheDDP|Protected

Workspacebrowser.SelectingthisoptionwilltakethecurrentURLandopenwithinanunprotected

browser(usingthesamebrowserasintheprotectedenvironment).

Theuserwillbepromptedbeforethesiteis

movetotheunprotectedbrowsertoensuretheyareaware

ofthepotentialdangerofbrowsingoutsideoftheprotectedenvironment.Theusercanchooseto

continuebypressingthe“Unprotect” buttonorcancanceltheactionbypressingthe“Cancel”button.



20



Thereisalsoanoptionto“Alwaystrustthiswebsite”whichwillalwaysopenthesiteinanunprotected

browserifitisbrowsedtoinaprotectedsession.Thesesitescanbemanagedinthepreferencesmenu.

Thepreferencesmenuallowsfortheusertoviewthesites

thathavebeenpermanentlylistedastrusted

sitesandtoalsoremoveasiteifitnolongerneedstobetrusted.Thiscanbedonebyselectingthesite

inthelistandpressingthe“Remove”button.Iftheuserwishestoremoveallsites,theycanpressthe

“Remove

all”button.





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Dell Protected Workspace User guide

Dell Protected Workspace User guide

Dell Protected Workspace User guide

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