COX Homelife Care Family App Events and Reminders Owner's manual

Brand: COX

Model: Homelife Care Family App Events and Reminders

Type: Owner's manual

The app that keeps you connected

Family App User Guide

The app that keeps you connectedThe app that keeps you connected

2 3

Contents

The Homelife Care Family App keeps

seniors connected with daily check-ins,

and loved ones informed during an

emergency. It’s downloadable for free

in the App Store and Google Play Store.

About the Family App 4

Contacts 6

Emergency event 8

Reminders & check-Ins 14

Notiﬁ cations 18

Device battery life 20

Apple and the Apple logo are trademarks of Apple, Inc. App Store is a service mark of Apple, Inc.

Google Play and the Google Play logo are trademarks of Google LLC.

Available on iOS and Android devices.

Thank you for choosing

4 5

About the Family App

The Homelife Care Family App keeps you and your caregivers

connected with daily check-ins, medication and appointment

reminders and other important notiﬁ cations all without

disrupting your lifestyle.

Since the Hub is equipped with GPS, in the event of an emergency,

the app will send real-time location notiﬁ cations and directions

to contacts keeping them informed during the incident.

The app is available on iOS and Android devices. While the

Homelife Care system will work perfectly well without the app,

we recommend using the app if you have a smartphone given

all the beneﬁ ts mentioned above. If you choose not to use

the Family App, we’ll contact the emergency contacts you’ve

provided that are listed on your account.

*Subject to cellular calling availability, coverage limits of carrier, and other environmental factors.

Apple and the Apple logo are trademarks of Apple, Inc. App Store is a service mark of Apple, Inc.

Google Play and the Google Play logo are trademarks of Google LLC.

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Contacts

Up to 5 emergency contacts and caregivers can be added to

the app’s contact list. In the event of an emergency, contacts

will be notiﬁ ed in the order listed in the app.

As an authorized Family App user, you will receive alerts

and notiﬁ cations – customized to your proﬁ le – to keep you

connected and informed.

8 9

Emergency event

A Homelife Care Agent will ﬁ rst call the Hub. If there’s no

response, we’ll then call you at the phone number listed on the

account.

If we’re unable to reach you, we’ll contact emergency services

and dispatch ﬁ rst responders.

We’ll also contact your emergency contacts in the order listed

in the Family App. If any of the contacts conﬁ rm a false alarm,

we’ll contact dispatch to cancel the emergency call.

If we’re unable to clear the dispatch, our Care Agent will

conﬁ rm the status with EMS, and keep loved ones informed

through the Family App.

In the event of an incident, one of three things

will happen:

The Pendant will detect a fall and automatically

call for help.

You’ll press the blue Emergency Call Button on

the Pendant.

You’ll press the gray Emergency Call Button on

the Hub.

10 11

Push

Notiﬁ cation

Emergency event

Emergencies can be difﬁ cult, so the Homelife Care Family App

is designed to show important details that are helpful in a

stressful situation.

Time when

emergency

was reported

Time since

emergency

was reported

Location and

direction information

Device that triggered

Button to contact

Homelife Care

support

The app will

display the

following

important

information:

12 13

Emergency location information

With the Homelife Care system, the Family App will display your

location at the time of the incident. If you’re transported to

the hospital, the address will be updated to the location of the

hospital.

The app will send

location and directions

to the caregiver’s phone.

14 15

The Family App allows you and your caregivers to schedule

helpful daily reminders like doctor appointments, medication

times, and more.

Simply

name the event,

set the time,

and set the date.

Reminders

SimplySimply

name the event, name the event,

set the time, set the time,

and set the date.and set the date.

The app will send reminders to you as well as

your caregivers.

Once the event

is complete, the

reminder can be

marked “DONE.”

The reminder

can be snoozed

if you need

time to complete

the action.

Once the event Once the event

is complete, the is complete, the

reminder can be reminder can be

marked “DONE.”marked “DONE.”

The reminder The reminder

can be snoozed can be snoozed

if you needif you need

time to complete time to complete

the action. the action.

Push Notiﬁ cation

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Check-in feature

The daily check-in feature ensures that you and your

caregivers stay connected, with the ability to share how

you’re feeling each day with the simple press of a button.

When it’s time to check-in, the app will send a

push notiﬁ cation reminder to you.

Simply schedule

the daily check-in

and the app will take

care of the rest.

Simply scheduleSimply schedule

the daily check-inthe daily check-in

and the app will take and the app will take

care of the rest.care of the rest.

Caregivers will

then receive a push

notiﬁ cation with

the news.

Senior’s view Caregiver’s view

You’ll tap

“check-in now”

and share how

you’re doing.

Caregivers willCaregivers will

then receive a pushthen receive a push

notiﬁ cation withnotiﬁ cation with

the news.the news.

Caregiver’s viewCaregiver’s view

You’ll tap You’ll tap

“check-in now”“check-in now”

and share how and share how

you’re doing. you’re doing.

Push Notiﬁ cation

18 19

Both you and your caregivers can see severe weather alerts

based on your home address.

Severe weather monitoring Special pendant notiﬁ cation

This special feature helps remind you to wear your Pendant.

The Family App keeps track of the Automatic Fall Detection

Pendant’s activity and sends a notiﬁ cation if it’s not being worn.

It is important for you

to wear your Automatic

Fall Detection Pendant

as much as possible.

While it may be natural to

take it off while sleeping,

many falls occur when

waking in the night when

you’re tired or the lights

are off.

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The Family App displays the battery level of the Hub and

the Pendant and will send a notiﬁ cation when there’s

approximately 3 months of battery life remaining.

Device battery life

Please see the User Guide for more battery life information.

The Pendant has

a battery life of

up to 18 months.

The Hub has a 24-hour

battery charge

when it’s not on

the charging cradle.

CUSTOMER SUPPORT

1–800–558–6090

cox.com/HomelifeCare

COX Homelife Care Family App Events and Reminders Owner's manual

COX Homelife Care Family App Events and Reminders Owner's manual

COX Homelife Care Family App Events and Reminders Owner's manual

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