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  3. Voice Connect Home Phone Services

Verizon Voice Connect Home Phone Services User manual

  • I've reviewed the Verizon Voice Connect device user guide and am familiar with the upgrade instructions for the BPC100 and T2050 models. This guide details how to replace your old device, install the new one, and activate it, also covering the connection options and activation process. I am ready to answer your questions about the device.
  • Do I need to pay to upgrade my device?
    Can I make or receive calls during the installation?
    Where should I place my new device?
    How do I activate the new device?
Home phone
upgrade
instructions
Verizon is upgrading your voice equipment
to our latest Voice Connect device.
There is no charge to you and swapping out
the device is easy.
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Turn off your device.
Remove your old device from the wall bracket.
Unplug the power cord from the device and the wall.
Step 1: Turn o and disconnect your old Voice Connect
device.
Wait! During the installation process, your equipment will be turned off and
you will not be able to make or receive calls until your new device is
activated. Consider this and call from another phone if available.
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If your old Voice Connect device is plugged
into a wall jack, unplug the cord from your
device only, and leave the cord plugged
into the wall jack.
If you have a phone connected to your old
Voice Connect device, unplug the phone cord
from the device and keep the other end of the
cord attached to the phone.
Please recycle your Voice Connect device
using your local recycling rules.
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Step 2: Install your new Voice Connect Device
Get started. Remove all items from the box and lay them
out.
Screw both antenna onto your new device.
Remove the top of the device, insert the provided
AA batteries, and put the battery cover back on.
Important: Don’t power on the device until
instructed to do so in step .
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Connect the smaller end of the new power cord to
the port next to the antenna and the larger end to
the plug provided. Once connected, plug into your
electrical wall outlet.
Plug the cord from the wall jack into the black
port on your device. If you also need to plug a
phone directly into your device, use the provided
adapter to connect both.
If not connected to a wall jack, and you only require
a single RJ11 port to connect your phone, you can
plug your phone directly into the black port on the
new device. If you need to connect both, use the
provided adapter.
Optional 2-port
adapter
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Call 1.800.Verizon (1.800.837.4966). If asked to enter the
telephone number you’re calling about, enter your Voice
Connect home number. The system will recognize you’re
calling to activate your new Voice Connect device and ask
if you are ready to activate.
Calling from Voice Connect home number –
Once you trigger the activation, if successful, the call will
disconnect and you will lose dial tone. Follow the
instructions in step G to obtain dial tone on your new Voice
Connect device.
Calling from another number – Once trigger is sent
and confirmed, you will hear a success message. Follow
the instructions in step G to obtain dial tone on your new
Voice Connect device.
Once you hear the activation success message, hang up,
and power on your new Voice Connect device. If you had
your device already powered on, turn it off and then back
on again. The device will now activate. Allow about five
minutes for activation to complete. Once you have a dial
tone, make a test call to ensure activation is complete.
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Your new device cannot be mounted on the wall.
Simply place the device on the counter or table near
your phone.
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© 2022 Verizon. All rights reserved.
T2050 to BPC100
Swap Guide

11353802
If you have any questions, call us anytime
at 1.800.Verizon (1.800.837.4966).
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