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Dealer Guide | Version 1.0
Cellular Sales, Knoxville, TN, Phone 865.567.8586, http://cellularsales.com 1
Axesstel TX240G
Dealer Guide
“Discover a new way to save on your home phone service!”
Dealer Guide | Version 1.0
Cellular Sales, Knoxville, TN, Phone 865.567.8586, http://cellularsales.com 2
Introduction
IntroductionIntroduction
Introduction
OVERVIEW
1. The Axesstel TX240G is a dual-band (800/1900Mhz) fixed wireless voice terminal that is
designed to provide a simple phone service at a home or business.
a. No Broadband or Internet connection required
2. Continue to use your favorite Verizon Wireless voice calling features like Caller ID, Call
Waiting and 3–Way Calling.
3. Its Assisted GPS feature provides E911 service to accurately determine the location of
the caller in case of an emergency.
4. Axesstel’s TX240G allows the users to migrate from landline to wireless without losing
any functionality of their regular home phone service.
a. The Axesstel TX240G is compatible with your existing cordless or corded
handsets.
5. Port your home number to Verizon Wireless or establish a new line of service
a. Ports take between 3-10 business days to complete (does not include weekends)
b. Activate a new line of service, and begin making and receiving calls immediately
FEATURES
● CDMA2000 1x voice services
● 800/1900 MHz Dual Band
● A-GPS for E911 location service (SMA Antenna Connector)
● TTY/TDD Telephone Support
● 3 multi-colored LED Indicators (Signal, Mode and Power)
● 2 RJ-11 Bridged Ports
● Desktop and Wall-Mountable
● Call Waiting, Three-way Calling and Call Forwarding (Verizon Features: just like on
cellphone)
● Type II Caller ID (or Call Waiting Caller ID)
● OTA (*228)
● Battery backup for power outages
NOTE: The Axesstel TX240G is not compatible with home security systems, fax machines,
DVR services, credit card machines, or medical alert services (e.g. Life Alert).
Dealer Guide | Version 1.0
Cellular Sales, Knoxville, TN, Phone 865.567.8586, http://cellularsales.com 3
TABLE OF CONTENTS
TABLE OF CONTENTS TABLE OF CONTENTS
TABLE OF CONTENTS
1. INTRODUCTION
a. Overview.........................................2
b. Features..........................................2
2. Package Content………….......................3
3. In-store Setup..........................................4
4. Basic Installation......................................5
5. Troubleshooting........................................6
6. Useful Pics & Info......................................7
Package Contents
Package ContentsPackage Contents
Package Contents
1. Axesstel 1x Fixed Wireless Terminal
2. CDMA Dipole Antenna
3. Power Adapter
4. Backup Battery
5. User Manual and Quick Guide
6. GPS Antenna with Cable and Pad
7. RJ-11 Phone Cord
8. Phone Line Tester (To check jacks in house for current)
9. RJ-11 Cross Adaptor
10. Desktop Stand
Dealer Guide | Version 1.0
Cellular Sales, Knoxville, TN, Phone 865.567.8586, http://cellularsales.com 4
In-Store Setup
Complete activation in eRoes (just like activating a cell phone). The Axesstel TX240G can be
activated on any consumer or business rate plan except for on Home Connect Plans.
Setting Up The Axesstel TX240G
1. Remove the following components from the box:
a. Fixed Wireless Terminal (#1)
b. Antenna (#2)
c. Power Adapter (#3)
d. Battery Backup (#4)
e. Phone Cord (#7)
2. Insert the Battery Backup (#4) by removing the door on the back of the Fixed Wireless
Terminal (#1).
3. Connect the Antenna (#2) to the Fixed Wireless Terminal (#1)
4. Connect the Power Adapter (#3) to the Fixed Wireless Terminal (#1); on the same side
where the antenna is located.
5. Plug the Phone Cord (#7) into one of the two RJ-11 jacks located on the front of the
Fixed Wireless Terminal (#1)
6. Now, Plug Phone Cord (#7) into the store phone by removing the store phone’s phone
cord from the back of the phone and inserting the phone cord plugged into the Axesstel
into its place.
7. Plug the Power Adapter (#3) into an A/C outlet. Turn the Axesstel on (on/off switch is on
the same side as the antenna)
8. Pick up store phone connected to the Axesstel. You should hear a dial tone. Dial *228.
9. Once programming is complete, hang up and make a test call.
10. Unplug the Axesstel from the A/C outlet and store phone. Show the customer where
they will plug it in at home. Then, with it still put together, drop it into the customer’s bag.
Dealer Guide | Version 1.0
Cellular Sales, Knoxville, TN, Phone 865.567.8586, http://cellularsales.com 5
Basic Installation
Basic InstallationBasic Installation
Basic Installation
1. After the port is complete (3-10 business days), the customer will then proceed to setup
the Axesstel at their home
a. The customer’s phones will quit working at their house when port is complete
2. Plug the Axesstel Power Adapter into an A/C outlet
3. Plug the phone cord into the main base of a cordless system or into a wall jack in the
house (READ BELOW
on how to choose)
a. There are 2 different ways to set up the Axesstel, based on the type of phones
the customer has in the house:
b. Cordless Phones Only
i. Plug the Axesstel into the main base of the cordless system. It will power all
the handsets tied to that cordless system.
c. Corded or combination of both cordless & corded phones
i. Depending on their previous carrier, they will disconnect the current coming
into the house one of these ways (Must Do this before plugging into wall):
1. Traditional Carrier (like AT&T)
: Go outside to “Telephone Network
Interface” Box and unplug (see Useful Pics on pg. 7)
2. Cable Company (like Comcast)
: Go to either the cable box or modem,
and find the Embedded Multimedia Terminal Adapter (eMTA) (pic found
in Useful Pics & Info pg.7). Find phone the cord plugged into the eMTA
and disconnect it from the wall.
ii. Use the Phone Line Tester (refer to #8 in package contents) to check for
current in the phone lines by plugging it into any jack in the house.
1. If Lights up “Green”, then there is still current running through the
phone lines. Go back and check what you disconnected.
2. If it “Does Not Light Up”, then you are ready to plug the axesstel
into any jack in the house.
iii. Once current is disconnected, plug the Axesstel into any jack in the house.
iv. Pick up phone and dial *228 Option #1.
v. Test Call
vi. DONE!
NOTE:
Always program your number into the customer’s cell phone. Example: Verizon-Irving
Rosa / 865-567-8586. The customer must call you and never call Verizon Customer Care for
service issues. Cellular Sales supports this product, not Verizon, so if you need help, call your
Cellular Sales Axesstel Champion, Irving Rosa: (865)567-8586
.
Dealer Guide | Version 1.0
Cellular Sales, Knoxville, TN, Phone 865.567.8586, http://cellularsales.com 6
Trouble Shooting
Trouble ShootingTrouble Shooting
Trouble Shooting
Most Common Scenarios
:
1. When I made a call, it asked me for a credit card.
a. The Device is not programmed
i. Solution
: Dial *228 to program
2. I can make calls out but cannot receive them.
a. #1: The port may have not gone through yet.
i. Solution
: Dial the number, and if you don’t get a VZW voicemail message, then the
port hasn’t gone through yet. Remember
: it takes 3-10 business days (not
weekend days) for the port to go through.
b. #2: If plugged into the wall, use the phone line tester and check wall jack to see if there
is current that is interfering with the Axesstel terminal.
i. Solution
: Find current source and disconnect
3. I can’t make calls or receive calls. When you call it, it goes straight to VZW voicemail. When
I try to make a call, I get a fast tone/busy signal type of sound.
a. The port, or new line, is hung up in VZW system
i. Solution
: Do an ESN change to any cell phone. Program it and make test calls to
and from. Once successful, then do an ESN change back to the Axesstel. It should
then work just fine.
4. My phones don’t work.
a. #1: Could be any of the above
i. Check to see that the customer has connected everything correctly, check port
status, check esn on the device to make sure it matches.
b. #2: Axesstel could have frozen up (rare)
i. Solution
: Turn OFF. Pull the backup battery from the back of the Axesstel and
disconnect from A/C outlet. Put battery back in, connect back to A/C outlet, and
turn the Axesstel ON. (This is like doing a battery-pull on a cell phone)
Dealer Guide | Version 1.0
Cellular Sales, Knoxville, TN, Phone 865.567.8586, http://cellularsales.com 7
USEFUL PICS
USEFUL PICSUSEFUL PICS
USEFUL PICS
& INFO
& INFO& INFO
& INFO:
::
:
Telephone Network Interface Box- (Traditional Carriers use)
Embedded Multimedia Terminal Adapter (eMTA)- (Cable Companies use)
Digital Voice home phone service, through cable companies, is delivered to customers through
an Embedded Multimedia Terminal Adapter (eMTA), which is a device similar to a cable modem
- but calls travel over a private, managed network instead of the public Internet.
/
