Axesstel TX240G User manual

Brand: Axesstel

Model: TX240G

Type: User manual

Axesstel TX240G is a fixed wireless voice terminal that provides a simple phone service at a home or business, without the need for a broadband or internet connection. It is compatible with existing cordless or corded handsets and allows users to migrate from landline to wireless without losing any functionality of their regular home phone service. The device supports Caller ID, Call Waiting, and 3-Way Calling, and its Assisted GPS feature provides E911 service to accurately determine the caller's location in case of an emergency.

Dealer Guide | Version 1.0

Cellular Sales, Knoxville, TN, Phone 865.567.8586, http://cellularsales.com 1

Axesstel TX240G

Dealer Guide

“Discover a new way to save on your home phone service!”

Dealer Guide | Version 1.0

Cellular Sales, Knoxville, TN, Phone 865.567.8586, http://cellularsales.com 2

Introduction

IntroductionIntroduction

Introduction

OVERVIEW

1. The Axesstel TX240G is a dual-band (800/1900Mhz) fixed wireless voice terminal that is

designed to provide a simple phone service at a home or business.

a. No Broadband or Internet connection required

2. Continue to use your favorite Verizon Wireless voice calling features like Caller ID, Call

Waiting and 3–Way Calling.

3. Its Assisted GPS feature provides E911 service to accurately determine the location of

the caller in case of an emergency.

4. Axesstel’s TX240G allows the users to migrate from landline to wireless without losing

any functionality of their regular home phone service.

a. The Axesstel TX240G is compatible with your existing cordless or corded

handsets.

5. Port your home number to Verizon Wireless or establish a new line of service

a. Ports take between 3-10 business days to complete (does not include weekends)

b. Activate a new line of service, and begin making and receiving calls immediately

FEATURES

● CDMA2000 1x voice services

● 800/1900 MHz Dual Band

● A-GPS for E911 location service (SMA Antenna Connector)

● TTY/TDD Telephone Support

● 3 multi-colored LED Indicators (Signal, Mode and Power)

● 2 RJ-11 Bridged Ports

● Desktop and Wall-Mountable

● Call Waiting, Three-way Calling and Call Forwarding (Verizon Features: just like on

cellphone)

● Type II Caller ID (or Call Waiting Caller ID)

● OTA (*228)

● Battery backup for power outages

NOTE: The Axesstel TX240G is not compatible with home security systems, fax machines,

DVR services, credit card machines, or medical alert services (e.g. Life Alert).

Dealer Guide | Version 1.0

Cellular Sales, Knoxville, TN, Phone 865.567.8586, http://cellularsales.com 3

TABLE OF CONTENTS

TABLE OF CONTENTS TABLE OF CONTENTS

TABLE OF CONTENTS

1. INTRODUCTION

a. Overview.........................................2

b. Features..........................................2

2. Package Content………….......................3

3. In-store Setup..........................................4

4. Basic Installation......................................5

5. Troubleshooting........................................6

6. Useful Pics & Info......................................7

Package Contents

Package ContentsPackage Contents

Package Contents

1. Axesstel 1x Fixed Wireless Terminal

2. CDMA Dipole Antenna

3. Power Adapter

4. Backup Battery

5. User Manual and Quick Guide

6. GPS Antenna with Cable and Pad

7. RJ-11 Phone Cord

8. Phone Line Tester (To check jacks in house for current)

9. RJ-11 Cross Adaptor

10. Desktop Stand

Dealer Guide | Version 1.0

Cellular Sales, Knoxville, TN, Phone 865.567.8586, http://cellularsales.com 4

In-Store Setup

Complete activation in eRoes (just like activating a cell phone). The Axesstel TX240G can be

activated on any consumer or business rate plan except for on Home Connect Plans.

Setting Up The Axesstel TX240G

1. Remove the following components from the box:

a. Fixed Wireless Terminal (#1)

b. Antenna (#2)

c. Power Adapter (#3)

d. Battery Backup (#4)

e. Phone Cord (#7)

2. Insert the Battery Backup (#4) by removing the door on the back of the Fixed Wireless

Terminal (#1).

3. Connect the Antenna (#2) to the Fixed Wireless Terminal (#1)

4. Connect the Power Adapter (#3) to the Fixed Wireless Terminal (#1); on the same side

where the antenna is located.

5. Plug the Phone Cord (#7) into one of the two RJ-11 jacks located on the front of the

Fixed Wireless Terminal (#1)

6. Now, Plug Phone Cord (#7) into the store phone by removing the store phone’s phone

cord from the back of the phone and inserting the phone cord plugged into the Axesstel

into its place.

7. Plug the Power Adapter (#3) into an A/C outlet. Turn the Axesstel on (on/off switch is on

the same side as the antenna)

8. Pick up store phone connected to the Axesstel. You should hear a dial tone. Dial *228.

9. Once programming is complete, hang up and make a test call.

10. Unplug the Axesstel from the A/C outlet and store phone. Show the customer where

they will plug it in at home. Then, with it still put together, drop it into the customer’s bag.

Dealer Guide | Version 1.0

Cellular Sales, Knoxville, TN, Phone 865.567.8586, http://cellularsales.com 5

Basic Installation

Basic InstallationBasic Installation

Basic Installation

1. After the port is complete (3-10 business days), the customer will then proceed to setup

the Axesstel at their home

a. The customer’s phones will quit working at their house when port is complete

2. Plug the Axesstel Power Adapter into an A/C outlet

3. Plug the phone cord into the main base of a cordless system or into a wall jack in the

house (READ BELOW

on how to choose)

a. There are 2 different ways to set up the Axesstel, based on the type of phones

the customer has in the house:

b. Cordless Phones Only

i. Plug the Axesstel into the main base of the cordless system. It will power all

the handsets tied to that cordless system.

c. Corded or combination of both cordless & corded phones

i. Depending on their previous carrier, they will disconnect the current coming

into the house one of these ways (Must Do this before plugging into wall):

1. Traditional Carrier (like AT&T)

: Go outside to “Telephone Network

Interface” Box and unplug (see Useful Pics on pg. 7)

2. Cable Company (like Comcast)

: Go to either the cable box or modem,

and find the Embedded Multimedia Terminal Adapter (eMTA) (pic found

in Useful Pics & Info pg.7). Find phone the cord plugged into the eMTA

and disconnect it from the wall.

ii. Use the Phone Line Tester (refer to #8 in package contents) to check for

current in the phone lines by plugging it into any jack in the house.

1. If Lights up “Green”, then there is still current running through the

phone lines. Go back and check what you disconnected.

2. If it “Does Not Light Up”, then you are ready to plug the axesstel

into any jack in the house.

iii. Once current is disconnected, plug the Axesstel into any jack in the house.

iv. Pick up phone and dial *228 Option #1.

v. Test Call

vi. DONE!

NOTE:

Always program your number into the customer’s cell phone. Example: Verizon-Irving

Rosa / 865-567-8586. The customer must call you and never call Verizon Customer Care for

service issues. Cellular Sales supports this product, not Verizon, so if you need help, call your

Cellular Sales Axesstel Champion, Irving Rosa: (865)567-8586

Dealer Guide | Version 1.0

Cellular Sales, Knoxville, TN, Phone 865.567.8586, http://cellularsales.com 6

Trouble Shooting

Trouble ShootingTrouble Shooting

Trouble Shooting

Most Common Scenarios

1. When I made a call, it asked me for a credit card.

a. The Device is not programmed

i. Solution

: Dial *228 to program

2. I can make calls out but cannot receive them.

a. #1: The port may have not gone through yet.

i. Solution

: Dial the number, and if you don’t get a VZW voicemail message, then the

port hasn’t gone through yet. Remember

: it takes 3-10 business days (not

weekend days) for the port to go through.

b. #2: If plugged into the wall, use the phone line tester and check wall jack to see if there

is current that is interfering with the Axesstel terminal.

i. Solution

: Find current source and disconnect

3. I can’t make calls or receive calls. When you call it, it goes straight to VZW voicemail. When

I try to make a call, I get a fast tone/busy signal type of sound.

a. The port, or new line, is hung up in VZW system

i. Solution

: Do an ESN change to any cell phone. Program it and make test calls to

and from. Once successful, then do an ESN change back to the Axesstel. It should

then work just fine.

4. My phones don’t work.

a. #1: Could be any of the above

i. Check to see that the customer has connected everything correctly, check port

status, check esn on the device to make sure it matches.

b. #2: Axesstel could have frozen up (rare)

i. Solution

: Turn OFF. Pull the backup battery from the back of the Axesstel and

disconnect from A/C outlet. Put battery back in, connect back to A/C outlet, and

turn the Axesstel ON. (This is like doing a battery-pull on a cell phone)

Dealer Guide | Version 1.0

Cellular Sales, Knoxville, TN, Phone 865.567.8586, http://cellularsales.com 7

USEFUL PICS

USEFUL PICSUSEFUL PICS

USEFUL PICS

& INFO

& INFO& INFO

& INFO:

Telephone Network Interface Box- (Traditional Carriers use)

Embedded Multimedia Terminal Adapter (eMTA)- (Cable Companies use)

Digital Voice home phone service, through cable companies, is delivered to customers through

an Embedded Multimedia Terminal Adapter (eMTA), which is a device similar to a cable modem

- but calls travel over a private, managed network instead of the public Internet.

Axesstel TX240G User manual

Brand: Axesstel

Model: TX240G

Type: User manual

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Axesstel TX240G User manual

Axesstel TX240G User manual

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