HP 9470m User manual

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HP EliteBook 9470m Notebook PC
Maintenance and Service Guide
© Copyright 2012, 2013 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel and Core are
U.S. registered trademarks of Intel
Corporation. Microsoft, Windows, and
Windows Vista are U.S. registered
trademarks of Microsoft Corporation. SD
Logo is a trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
Second Edition: May 2013
First Edition: October 2012
Document Part Number: 709798-002
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface,
such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC
adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ........................................................................................................... 1
2 External component identification ..................................................................................... 8
Display ................................................................................................................................... 8
Top ........................................................................................................................................ 9
TouchPad ................................................................................................................. 9
Lights ..................................................................................................................... 11
Buttons and fingerprint reader (select models only) ...................................................... 12
Keys – Windows models .......................................................................................... 14
Keys – SUSE Linux models ........................................................................................ 15
Front ..................................................................................................................................... 16
Left ....................................................................................................................................... 17
Right .................................................................................................................................... 18
Bottom .................................................................................................................................. 19
3 Illustrated parts catalog .................................................................................................. 21
Service tag and PCID label ..................................................................................................... 21
Service tag ............................................................................................................. 21
PCID label .............................................................................................................. 22
Computer major components ................................................................................................... 23
Display assembly subcomponents ............................................................................................. 27
Mass storage devices ............................................................................................................. 29
Miscellaneous parts ................................................................................................................ 30
Sequential part number listing .................................................................................................. 31
4 Removal and replacement procedures ............................................................................ 36
Preliminary replacement requirements ....................................................................................... 36
Tools required ......................................................................................................... 36
Service considerations ............................................................................................. 36
Plastic parts ............................................................................................. 36
Cables and connectors ............................................................................. 36
v
Drive handling ......................................................................................... 37
Grounding guidelines .............................................................................................. 37
Electrostatic discharge damage .................................................................. 37
Packaging and transporting guidelines ........................................ 39
Component replacement procedures ........................................................................................ 41
Battery ................................................................................................................... 41
SIM ....................................................................................................................... 42
Display assembly components (panel, bezel, webcam, microphone) .............................. 43
Hard drive cover ..................................................................................................... 47
Hard drive/SSD drive .............................................................................................. 48
mSATA drive .......................................................................................................... 50
RTC battery ............................................................................................................ 52
Service cover .......................................................................................................... 53
Memory module ...................................................................................................... 54
WWAN module ..................................................................................................... 56
WLAN module ........................................................................................................ 58
Keyboard ............................................................................................................... 60
Base enclosure ........................................................................................................ 63
Touchpad ............................................................................................................... 65
Power connector ..................................................................................................... 66
Fan ....................................................................................................................... 68
System board ......................................................................................................... 69
Heat sink ............................................................................................................... 72
Speaker assembly ................................................................................................... 74
Smart card board .................................................................................................... 75
Fingerprint reader board .......................................................................................... 77
Display assembly .................................................................................................... 78
5 Computer Setup (BIOS) and Advanced System Diagnostics .............................................. 86
Windows 7 – Computer Setup (BIOS) and Advanced System Diagnostics ..................................... 86
Using Computer Setup ............................................................................................. 86
Starting Computer Setup ........................................................................... 86
Navigating and selecting in Computer Setup ............................................... 87
Restoring factory settings in Computer Setup ................................................ 87
Updating the BIOS ................................................................................... 89
Determining the BIOS version ..................................................... 89
Downloading a BIOS update ...................................................... 90
Using Advanced System Diagnostics ......................................................................... 91
Windows 8 – Computer Setup (BIOS) and Advanced System Diagnostics ..................................... 92
Using Computer Setup ............................................................................................. 92
Starting Computer Setup ........................................................................... 92
vi
Navigating and selecting in Computer Setup ............................................... 92
Restoring factory settings in Computer Setup ................................................ 93
Updating the BIOS ................................................................................... 94
Determining the BIOS version ..................................................... 94
Downloading a BIOS update ...................................................... 95
Using Advanced System Diagnostics ......................................................................... 96
SUSE Linux – Computer Setup (BIOS) and Advanced System Diagnostics ...................................... 96
Starting Computer Setup .......................................................................................... 97
Using Computer Setup ............................................................................................. 97
Navigating and selecting in Computer Setup ............................................... 97
Restoring factory settings in Computer Setup ................................................ 98
Updating the BIOS .................................................................................................. 98
Determining the BIOS version .................................................................... 99
Downloading a BIOS update ..................................................................... 99
Using Advanced System Diagnostics ....................................................................... 100
6 Specifications ................................................................................................................ 101
Computer specifications ........................................................................................................ 101
35.6-cm (14.0-in) display specifications .................................................................................. 102
Hard drive specifications ...................................................................................................... 103
Solid-state drive specifications ............................................................................................... 104
mSATA drive specifications ................................................................................................... 105
7 Backup and recovery .................................................................................................... 106
Windows 7 – Backup and recovery ....................................................................................... 106
Creating recovery media with HP Recovery Disc Creator ............................................ 106
Creating recovery media ......................................................................... 107
Backing up your information ................................................................................... 107
Performing a system recovery ................................................................................. 108
Using the Windows recovery tools ........................................................... 108
Using f11 recovery tools ......................................................................... 109
Using a Windows 7 operating system DVD (purchased separately) .............. 110
Windows 8 – Backup and recovery ....................................................................................... 110
Backing up your information ................................................................................... 111
Performing a system recovery ................................................................................. 111
Using the Windows recovery tools ........................................................... 112
Using f11 recovery tools ......................................................................... 112
Using Windows 8 operating system media (purchased separately) ............... 113
Using Windows Refresh for quick and easy recovery .................................. 113
Remove everything and reinstall Windows ................................................ 114
Using HP Software Setup ........................................................................ 115
vii
SUSE Linux – Backup and recovery ........................................................................................ 116
Creating backups .................................................................................................. 116
Backing up your information ................................................................................... 116
Performing a system recovery ................................................................................. 117
USB Recovery option ............................................................................................. 117
Remove everything and reinstall SLED ...................................................................... 119
8 Statement of Volatility .................................................................................................. 120
Non-volatile memory usage ................................................................................................... 122
Questions and answers ......................................................................................................... 124
9 Power cord set requirements ........................................................................................ 125
Requirements for all countries ................................................................................................ 125
Requirements for specific countries and regions ....................................................................... 126
10 Recycling .................................................................................................................... 127
Battery ................................................................................................................................ 127
Display ............................................................................................................................... 127
Index ............................................................................................................................... 133
viii
1 Product description
Category Description
Product Name HP EliteBook 9470m Notebook PC
Processors Intel® Core® processors:
i3-3217U 1.8-GHz, 3-MB L3 Cache, 17W
i5-3317U 1.7-GHz (max turbo frequency 2.6-GHz), 3-MB L3 Cache,
17W
i5-3427U 1.7-GHz (max turbo frequency 2.7-GHz), 3-MB L3 Cache,
17W
i7-3667U 1.8-GHz (max turbo frequency 2.9-GHz), 4-MB L3 Cache,
17W
Chipset Mobile Intel QM77
Graphics Intel UMA Graphics with shared video memory: Intel HD Graphics 4000
Panels 35.6-cm (14.0-in), 3.0-mm, flat/thin backlit, light-emitting diode (LED), high-
definition+ (HD+), AntiGlare (AG), SVA (1600×900) display with and without
webcam
35.6-cm (14.0-in), 3.0-mm, flat/thin backlit, LED, HD, AG, SVA (1366×768)
display with and without webcam
All display assemblies include two wireless local area network (WLAN) antenna
cables and two wireless wide area network (WWAN) antenna cables
Supports low voltage differential signalling (LVDS)
Supports 16:9 aspect ratio
Supports privacy filter
1
Category Description
Memory Two customer-accessible/upgradable memory module slots
DDR3 PC3-1600-MHz dual channel support
Supports 16384-MB of system RAM in the following configurations:
16384-MB (8192-MB×2)
8192-MB (8192-MB×1 or 4096×2)
6144-MB (4096-MB+2048-MB)
4096-MB (4096-MB×1 or 2048-MB×2)
2048-MB (2048×1)
Flash cache Samsung 32-GB MLC mSATA module, not available on computer models
equipped with SSD, SED, or 256 mSATA.
Supports no Flash cache module configuration.
Hard drive Supports 7.0-mm (.28-in), 6.35-cm (2.5-in) hard drives and solid-state drives
Customer-accessible
Serial ATA
Supports the following hard drives:
500-GB, 7200-rpm, self-encrypting drive (SED)
500-GB, 7200-rpm
320-GB, 7200-rpm
Solid-state drive Solid-state drive (SSD) mounts in the same bracket as the hard drive
Customer-accessible
Serial ATA III
Supports the following SSDs:
256-GB SED
180-GB
mSATA module Supports 256-GB mSATA module
No available with flash cache module
Audio and video Two stereo speakers
HD audio with SRS PRO audio
Integrated 720p HD webcam (supports no camera option)
Integrated dual-array microphone
2 Chapter 1 Product description
Category Description
Ethernet Intel 82579LM 10/100/1000 Ethernet network interface card (NIC) with
iAMT Intel 82579LM Gigabit Network Connection
NIC Power Down technology
S3/S4/S5 wake on LAN
Ethernet cable not included
Wireless Integrated wireless local area network (WLAN) options by way of
wireless module
Three WLAN antennas built into display assembly
Support for the following WLAN formats:
QC/Atheros AR9462 802.11a/b/g/n 2x2 BT4.0 combo
Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0
Combo Adapter
Intel Centrino Advanced-N 6235
Intel Centrino Advanced-N 6205 WLAN module
Supports no WLAN option
Integrated wireless wide area network (WWAN) options by way of
wireless module
Two world-wide/5-band WWAN antennas built into display assembly
Secured by subscriber identity module (SIM, user-accessible behind battery)
Support for the following WWAN formats:
HP lt2523 LTE/HSPA+ Mobile Broadband Module
HP lt2522 LTE/EV-DO Mobile Broadband Module
HP un2430 EV-DO/HSPA Mobile Broadband Module
HP hs2350 HSPA+ Mobile Broadband Module
Supports no WWAN option
Supports WWAN after market option
External media cards Integrated 54-mm ExpressCard
Secure Digital (SD) flash media slot with push-push technology, supporting the
following digital card formats:
MultiMediaCard (MMC)
MMC+
Secure Digital (SD) Memory Card
SDHC
SDXC
3
Category Description
Ports Audio-in (mono microphone)
Audio-out (stereo headphone)
Battery connector
DisplayPort 1.1a
Docking connector
HP Smart AC adapter
RJ-45 (Ethernet)
USB 3.0 ports (2)
USB 3.0 charging/powered port (1)
VGA (Dsub 15 pin) supporting: 1920×1200 external resolution @ 75 Hz, hot
plug and unplug and autodetection for correct output to wide-aspect vs.
standard aspect video
Keyboard/pointing devices Full chiclet keyboard, backlit, dual-point, spill-resistant with durakeys
Gesture support: MultiTouch gestures enabled, two-finger scrolling, and pinch-
zoom as default
Taps enabled by default
Touchpad on/off button
Touchpad supports 2-way scroll with legend
Power requirements Supports the following HP Smart AC adapters:
45-W HP Smart AC adapter (3-wire plug with ground pin)
Supports the following batteries:
Primary: 4-cell, 52-Wh, 3.55-Ah battery
Secondary: 6-cell, 60-Wh, 2.7-Ah battery
Security Supports security cable lock
Supports fingerprint reader and no fingerprint reader option
Supports Trusted Platform Module (TPM) 1.2 (Infineon, soldered down) and
TPM Enhanced Drive Lock (not supported the People's Republic of China)
Integrated Smart Card reader (active)
Full volume encryption
HP ProtectTools
4 Chapter 1 Product description
Category Description
Operating system Preinstalled:
Windows® 7 Home Premium 64- and 32-bit with Microsoft Basics (in
Canada, Japan, and the United States)
Windows 7 Professional 64- and 32-bit with Microsoft Basics (in Canada,
Japan, and the United States)
Windows 8 Professional 64 with Windows 7 Professional 32 or 64 image
and with Microsoft Basics (in Canada, Japan, and the United States)
Windows 8 Professional 64 with Microsoft Basics (in Canada, Japan, and
the United States)
Windows 8 64 with Microsoft Basics (in Canada, Japan, and the
United States)
Windows 8 64 with Microsoft Basics (in the People's Republic of China)
FreeDOS
SUSE Linux SLED (for China only)
5
Category Description
Preinstalled with Microsoft Office
Windows 7:
Windows 7 Home Basic 32-bit with Office Transition (emerging markets
only, not available in Japan)
Windows 7 Home Premium 64- and 32-bit with Office Transition (not
available in Japan)
Windows 7 Home Premium 64-bit with Office 2010 Personal (only
in Japan)
Windows 7 Home Premium 64-bit with Office 2010 Home and Business
(only in Japan)
Windows 7 Home Premium 64-bit with Office 2010 Professional (only
in Japan)
Windows 7 Professional 64- and 32-bit with Office 2010 Transition (not
available in Japan)
Windows 7 Professional 64- and 32-bit with Office 2010 Home and
Business (only in Japan)
Windows 7 Professional 64- and 32-bit with Office 2010 Personal (only
in Japan)
Windows 7 Professional 64- and 32-bit with Office 2010 Professional
(only in Japan)
Windows 8
Windows 8 Professional 64 with Windows 7 Professional 64- and 32
Image with Office 2010 Transition (not available in Japan)
Windows 8 Professional 64 with Windows 7 Professional 64- and 32
Image with Office 2010 Personal (only in Japan)
Windows 8 Professional 64 with Windows 7 Professional 64- and 32
Image with Office 2010 Home and Business (only in Japan)
Windows 8 Professional 64 with Windows 7 Professional 64- and 32
Image with Office 2010 Professional (only in Japan)
Windows 8 Professional 64 Office 2010 Transition (not available
in Japan)
Windows 8 Professional 64 Office 2010 Personal (only in Japan)
Windows 8 Professional 64 Office 2010 Home and Business (only
in Japan)
Windows 8 Professional 64 Office 2010 Professional (only in Japan)
Windows 8 64 Office 2010 Transition (not available in Japan)
Windows 8 64 Office 2010 Personal (only in Japan)
Windows 8 64 Office 2010 Home and Business (only in Japan)
Windows 8 64 Office 2010 Professional (only in Japan)
Windows 8 64 Office 2010 Transition (emerging markets only, not
available in Japan)
6 Chapter 1 Product description
Category Description
Restore media–DR-DVD:
Windows 7 without Windows DVD
Windows 7 with Windows DVD
Windows 8
Restore media–OS-DVD:
Windows 7 Home Basic 32-bit
Windows 7 Home Premium 64- and 32-bit
Windows 7 Professional 64- and 32-bit
Certified:
SuSE Linux 64-bit Service Pack 2
Web-only support:
Windows XP Pro 32-bit
Windows 7 Home Basic 64-bit
Windows 7 Enterprise 64- and 32-bit
Windows 7 Ultimate 64- and 32-bit
Serviceability End user replaceable parts:
AC adapter
Battery
Hard drive
Solid-state drive
Keyboard
Memory module
mSATA flash cache
WLAN module
WWAN module
7
2 External component identification
Display
Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless
local area networks (WLAN).
(2) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless
wide area networks (WWAN).
(3) Internal microphones (2) Record sound.
(4) Webcam light (select models only) On: The webcam is in use.
8 Chapter 2 External component identification
Component Description
(5) Webcam (select models only) Records video and captures still photographs.
To use the webcam in Windows 7, select Start > All
Programs > HP > HP Webcam.
For information on using the webcam in Windows 8, access Help
and Support. From the Start screen, type help, and then select
Help and Support from the list of apps.
For information on using the webcam, access Help and Support.
From the Start screen, type help, and then select Help and
Support from the list of apps.
(6) Internal display switch Turns off the display or initiates Sleep if the display is closed
while the power is on.
NOTE: The display switch is not visible from the outside of the
computer.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region. In Windows 7, these notices are located in Help and Support. In
Windows 8, to access this guide, select the HP Support Assistant app from the Start screen, select My computer, and
then select User guides.
Top
TouchPad
NOTE: Windows 8 keyboard shown.
Top
9
Component Description
(1) Pointing stick Moves the pointer and selects or activates items on the
screen.
(2) Left pointing stick button Functions like the left button on an external mouse.
(3) TouchPad on/off button Turns the TouchPad on and off.
(4) TouchPad zone Moves the pointer and selects or activates items on the
screen.
(5) Left TouchPad button Functions like the left button on an external mouse.
(6) Right pointing stick button Functions like the right button on an external mouse.
(7) Right TouchPad button Functions like the right button on an external mouse.
10 Chapter 2 External component identification
Lights
NOTE: Windows 7 keyboard shown.
Component Description
(1)
Power light
On: The computer is on.
Blinking: The computer is in the Sleep state.
Off: The computer is off or in Hibernation.
(2)
Microphone mute light
On: Microphone is off.
Amber: Microphone is on.
(3) Num lock light On: Num lock is on.
(4)
Wireless light
White: An integrated wireless device, such as a wireless
local area network (WLAN) device and/or a
Bluetooth® device, is on.
Amber: All wireless devices are off.
(5)
Mute light
Amber: Computer sound is off.
Off: Computer sound is on.
(6) Caps lock light On: Caps lock is on.
(7) TouchPad light
Amber: The TouchPad is off.
Off: The TouchPad is on.
Top
11
Buttons and fingerprint reader (select models only)
NOTE: Windows 8 keyboard shown.
12 Chapter 2 External component identification
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HP 9470m User manual

Category
Notebooks
Type
User manual
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