Polycom VVX 401 Quick User Manual

VVX 401
Polycom
Brand
Polycom
Model
VVX 401
Category
Telephones
Type
Quick User Manual

This manual is also suitable for

Polycom®
VV
X
®
400
and
410
Business Media
Phone
For use
with
Polycom® UC
S
o
f
t
w
a
r
e
4
.
1
.
4
or l
a
t
e
r
.
The information
in
this guide applies
to
both the
VVX
4
00
and
VVX
4
1
0
phones.
Configurations vary and the
screen
displays used
in
this guide may
not
reflect
t
ho
se
on
your
phone. See
your system administrator
for
more
i
nf
o
rm
a
t
i
on
.
www
.
p
o
l
y
co
m
.
co
m
|
1
72
5
-
4
9
0
88
-00
1
Rev.
A |
March 2
0
13
©
2013, Polycom, Inc.
All
rights reserved. POLYCOM®, the Polycom logo
and
the names and marks associated
with
Polycom’s products are
trademarks
and/or
service marks
of
Polycom, Inc. and are registered
and/or
common
law
marks
in
the United States and various other countries.
All
other
trademarks
are property
of
their respective owners. No portion hereof may be
reproduced
or
transmitted
in
any
form or by
any means,
for
any purpose other than
the
recipient’s personal use,
without
the express
written
permission
of
P
oly
c
om.
Phone
Views
Your phone has three main Views:
H
o
m
e
,
Calls, and
L
i
n
es
view
(the
d
e
f
a
u
l
t)
.
You can access Home and Lines view
at
any
t
i
m
e
.
If
your phone has one
or
more calls, you can
also
access Calls
v
i
ew
.
For Home view
from
any menu,
press
.
Press
to
alternate between Home and
Lines
v
i
e
w
.
Home
View
Home view displays icons you can
se
l
e
c
t
to
access
phone
f
unc
t
i
on
s
.
You can use
the
r
i
g
h
t
,
l
e
f
t
,
up , and down arrow keys
t
o
display more
i
con
s
.
Lines
View
Lines view displays phone Lines,
F
a
vo
r
i
t
es
and
soft
k
e
y
s
.
If
your phone is idle, you can press the Line key
to
access
the
Dialer.
Tip: Referring to Soft Key
s
In
this
guide,
soft
keys are referred
to by
their
name
on
l
y
.
For example,
to
end an active
call, press End Ca
ll
.
Calls
View
If
your phone has one
or
more calls, you can access
Calls
view.
Call color indicates
s
t
at
us
:
•
Dark green—Active
call
•
B
ri
g
h
t
blue—Incoming
call
•
Dark blue—Held
call
Use
the up and down arrow
keys
to
se
l
e
c
t
a call
(highlight
i
t)
.
The
soft
keys
control the highlighted
call.
E
n
t
e
r
in
g
Data
Use
the dialpad
keys
to
enter
i
nf
o
rm
a
t
i
on
.
To
b
a
c
ksp
a
c
e
,
press Backspace
.
To type
with
the dialpad
keys, press a key
r
e
p
ea
t
e
d
l
y
to view
the
ch
a
r
a
c
t
e
r
options and stop
to
se
l
e
c
t
.
To type other
ch
a
r
a
c
t
e
r
s
,
press Encoding
or
M
o
de
.
When
using the dialpad
keys, use
the
1,
*,
0
,
and
#
ke
y
s
.
About Calls
Only one call can be active
at
one
t
i
m
e
.
You can use
the
h
a
n
d
se
t
,
speakerphone,
or
h
ea
d
se
t
for
calls. During a call, you can change modes
by
picking up
the
h
a
n
d
se
t
,
or by pressing or
.
If
you n
a
v
i
g
a
t
e
away
from
your
c
a
ll
(
s
)
,
press to see
Active Call
or
Calls view
a
g
a
i
n
.
Tip: Switching Between
Lines and Calls
View
When
in
Calls
v
i
e
w
,
switch
to
Lines view
by
p
r
ess
i
n
g
More >
L
i
n
es
.
S
wi
t
ch
back
to
Calls view
by
pressing
More >
Ca
ll
s
.
Placing
Calls
Pick
up the
h
a
n
d
se
t
,
or press or
.
E
n
t
e
r
the
phone
nu
m
b
e
r
,
and press
S
e
nd
.
Or
enter the phone number
fi
r
s
t
,
then
press
D
ia
l
,
pick up
the
h
a
n
d
se
t
,
or press or
.
From Lines view: Press
the phone
Line key,
enter the
phone
nu
m
b
e
r
,
and press
S
e
nd
.
From Home view:
S
e
l
e
c
t
New Call using the
left
and
right
arrow keys.
E
n
t
e
r
the phone nu
m
b
e
r
,
and press
S
e
nd
.
Timesaver: Placing Calls
Q
u
i
c
k
l
y
S
e
l
e
c
t
a recent call
or
F
a
vo
r
i
t
e
,
or
se
l
e
c
t
a
contact’s
phone number
in
the Contact D
i
r
e
c
t
o
r
y
.
Answering
Calls
To answer
with
the
speakerphone,
press or select
Ans
w
e
r
.
To answer
with
the
h
a
n
d
se
t
,
pick up the h
a
n
d
se
t
.
To
answer
with
a
h
ea
d
se
t
,
press
.
To answer a new call while on an active
call, press
Ans
w
e
r
.
The current call
will
be
h
e
l
d
.
Ending
Calls
To end an active
call, replace
the
h
a
n
d
se
t
,
press
,
or press
.
O
r
,
press End Ca
ll
.
To end a held call,
n
a
v
i
g
a
t
e
to
Calls view and highlight
the
held call. Press Resume, and press End Ca
ll
.
Holding
Calls
From Calls
v
i
e
w
,
press
Hold or
. Remember
to highlight
the call
first.
To resume a held call, press Resume
or
a
g
a
in
.
Transferring
Calls
From Calls
v
i
e
w
,
press Transfer
or
,
and call the
other
p
a
r
t
y
.
When you hear the ringback
t
on
e
,
or
after you
talk
with
the other p
a
r
t
y
,
press Transfer o
r
again. Press
More
> More >
BlindXfer
to
complete a transfer
without
waiting
for
the ringback
t
on
e
.
Transferring Live Calls
to Voicemail
S
e
l
e
c
t
xfrVM
during a live call,
then dial the
e
x
t
e
n
s
i
on
number and press
#
.
Parking
Calls
To park a live call,
se
l
e
c
t
Pa
r
k
.
•
L
i
s
t
e
n
to
the
message
which identifies the
e
x
t
e
n
s
i
on
the
call is parked on
.
•
Then
notify
the intended
r
e
c
i
p
i
e
n
t(
s
)
.
To pick up the
parked call,
the recipient dials the
e
x
t
e
n
s
i
on
that
the call was parked on
.
Forwarding
Calls
Tip: Use Virtual Office for Call
F
or
w
a
r
d
i
ng
8x8
recommends using your
Virtual
Office
desktop
app
i
n
s
t
ea
d
of
phone-based call forwarding so
your
call forwarding instructions are stored online
i
n
s
t
ea
d
of
on the
phone.
If
you
se
t
your call forwarding rules
on
your phone,
they
will not
be
in
effect
if
your phone
is
d
i
sc
onn
e
c
t
e
d
from
an Internet conn
e
c
t
i
on
.
To
enable online
call
forwarding
(Virtual Office):
•
Login
to
your
Virtual
Office d
e
sk
t
o
p
a
pp
.
•
S
e
l
e
c
t
S
e
tt
i
ng
s
then Call
Fo
r
w
a
r
d
i
n
g
,
then
se
l
e
c
t
the
M
y
Rules
t
a
b.
•
Update your Call Forwarding
Rules and press
S
ave
.
You can return
to
the
Virtual
Office d
e
sk
t
o
p
app
at
any
time
to
update your Call Forwarding
R
u
l
es
.
To
enable
call
forwarding
(
phone
based):
Press
F
o
r
wa
rd from
Home
or
Lines
v
i
e
w
.
S
e
l
e
c
t
the
forwarding type
to
enable,
enter a forwarding nu
m
b
e
r
,
and
press
Ena
ble
.
To disable call
f
o
r
w
a
r
d
i
n
g
,
press
F
o
r
wa
rd from
Home
or
Lines
v
i
e
w
,
se
l
e
c
t
the forwarding type
to
disable, and
press
Di
sa
ble
.
To
enable per-call
forwarding:
As
your phone rings, press
F
o
r
wa
rd
,
enter the
forwarding
nu
m
b
e
r
,
and press
F
o
r
wa
rd
.
Intercom
•
To intercom an
e
x
t
e
n
s
i
on
,
se
l
e
c
t
Intercom
from
L
i
n
es
Vi
e
w
,
dial the number you wish
to
Intercom
to
and
then
se
l
e
c
t
Ent
e
r
.
If
you are receiving an intercom
call,
the
phone rings,
then
automatically
conn
e
c
t
s
to
your
sp
ea
k
e
r
p
hon
e
.
Paging
(If
E
n
a
b
l
e
d
)
Paging enables you
to
intercom
to
all
e
x
t
e
n
s
i
on
s
in a
predefined group
at
onc
e
.
•
To page a group
of
e
x
t
e
n
s
i
on
s
,
se
l
e
c
t
Paging
from
L
i
n
es
Vi
e
w
,
se
l
e
c
t
the group you want
to
page,
then
select
Page.
You can then begin
sp
ea
k
i
n
g
.
If
you are receiving a paging call,
the phone
beeps,
then
automatically
conn
e
c
t
s
to
your
sp
ea
k
e
r
p
hon
e
.
LCR
-
L
as
t
Call
R
e
tu
r
n
•
From Home v
i
e
w
,
se
l
e
c
t
More until
you see
LC
R.
•
Then
se
l
e
c
t
LCR
to
place the
call.
Placing
C
on
f
e
r
e
n
c
e
Calls
Call the
first
p
a
r
t
y
,
and after the call conn
e
c
t
s
,
press
M
ore
,
and
se
l
e
c
t
C
on
frnc
.
Then,
dial and connect
with
the
second
party
and press Confrnc
a
g
a
in
.
From Lines
or
Calls
v
i
e
w
,
you c
a
n
:
•
Press
Hold to
hold all
p
a
r
t
i
c
i
p
a
n
t
s
.
•
Press End Call
to
remove yourself
from
the
call,
but keep
the other participants
conn
e
c
t
e
d
.
•
Press
S
p
li
t
to
end the conference and hold
all
par
t
i
c
i
pan
t
s
.
Timesaver: Placing Conference
Calls
If
you have an
active and held
call, press
J
oi
n
to
se
t
up
a conference.
Favorites
F
a
vo
r
i
t
es
are contacts you call most o
f
t
e
n
.
Your
F
a
vo
r
i
t
es
list
displays all your
F
a
vo
r
i
t
es
.
A
smaller number
of
F
a
vo
r
i
t
es
displays
in
Lines
v
i
e
w
.
• To
view your
F
a
vo
ri
t
es
li
s
t
—
F
r
o
m
Home
v
i
e
w
,
press
and
se
l
e
c
t
Directories>
F
avo
ri
te
s
.
• To
make a
contact a
F
a
vo
ri
t
e
—
N
a
v
i
g
a
t
e
to
your
Contact
Directory and
se
l
e
c
t
the
con
t
a
c
t
.
Press
I
n
fo
,
press
M
ore
,
and
se
l
e
c
t
Add to
F
avo
ri
te
s
.
Press Yes
to
con
fir
m
.
• To dial
a Favorite—Press
the
F
a
vo
r
i
t
e
from
Home
or
Lines
v
i
e
w
,
or from
your
F
a
vo
r
i
t
es
li
s
t
.
Viewing
R
e
c
e
n
t
Calls
From Lines
v
i
e
w
,
do one
of
the
f
o
ll
o
wi
n
g
:
•
Press
,
se
l
e
c
t
D
ir
e
c
t
o
rie
s
,
and
se
l
e
c
t
R
e
c
e
n
t
Calls
to
view your
R
e
c
e
n
t
Calls
lis
t
.
•
Press
the
right
arrow key
to
view the recent
Placed C
a
ll
s
.
•
Press
the
left
arrow key
to
view the recent
Received C
a
ll
s
.
•
Press
the down arrow key
to
view the recent
Missed
C
a
lls
.
•
Press
the up arrow key
to
view
F
a
vo
r
i
t
es
.
From the
R
e
c
e
n
t
Calls
li
s
t
,
press
More >
S
or
t
to
sort
and
order calls, press Type
to
display only certain
calls,
or select
a call record
to
call the
p
e
r
s
on
.
C
on
t
a
c
t
Di
re
c
t
or
y
To
se
l
e
c
t
a contact
from
the Contact D
i
r
e
c
t
o
r
y
,
press
.
• To
view your
D
ir
e
c
t
o
r
y
—Se
l
e
c
t
Directories
from Home
v
i
e
w
.
S
e
l
e
c
t
C
o
nt
a
c
t
Directory
on the Directory
s
c
r
ee
n
.
• To
add a
con
t
a
c
t
—
N
a
v
i
g
a
t
e
to
your Contact
Directory
and press Ad
d
.
E
n
t
e
r
the contact’s
i
nf
o
rm
a
t
i
on
,
and
press
Save. To make a
contact a
F
a
vo
r
i
t
e
,
enter a
F
av
o
r
i
t
e
Index
number.
• To
up
da
t
e
contact information— N
a
v
i
g
a
t
e
to your
Contact Directory and
se
l
e
c
t
the
con
t
a
c
t
.
Press
I
n
fo
,
press
E
d
it
,
update the contact’s
i
nf
o
rm
a
t
i
on
,
and
press
S
ave
.
• To
d
e
le
t
e
a
co
nt
a
c
t
—
N
a
v
i
g
a
t
e
to
your Contact
Directory
and
se
l
e
c
t
the
con
t
a
c
t
.
Press
I
n
fo
,
press
D
e
le
t
e
,
and
press Yes
to
con
fir
m
.
• To
search
for
a
con
t
a
c
t
—
N
a
v
i
g
a
t
e
to
your
Contact
Directory
and press Search.
E
n
t
e
r
search
criteria
and
press
S
ea
rc
h
.
• To dial
a contact
from
your
D
ir
e
c
t
o
r
y
—
N
a
v
i
g
a
t
e
to your
Contact D
i
r
e
c
t
o
r
y
,
se
l
e
c
t
the contact
and press
D
ia
l
.
Tip: What Does the Star
M
ea
n
?
A
s
t
a
r
,
,
i
n
d
i
c
a
t
es
a
F
a
vo
r
i
t
e
.
C
or
p
or
a
t
e
Di
re
c
t
or
y
• To
view your
C
o
r
po
r
a
t
e
D
ir
e
c
t
o
r
y
—Se
l
e
c
t
Directories
from
Home
v
i
e
w
.
S
e
l
e
c
t
C
or
p
or
a
t
e
Directory
on
the
Directory
s
cre
e
n
.
• To dial
a contact
from
your
C
o
r
po
r
a
t
e
Directory—
N
a
v
i
g
a
t
e
to
your Corporate
D
i
r
e
c
t
o
r
y
,
se
l
e
c
t
the
contact
and press
D
ia
l
.
Lis
t
e
nin
g
to Voicemail
An
envelope,
,
a
d
j
a
c
e
n
t
to
a Line key,
i
n
d
i
c
a
t
es
that you
have
vo
i
c
e
m
a
il
.
S
e
l
e
c
t
Messages
from
Home view
or press
, and
se
l
e
c
t
Message
C
en
t
er
.
Press
C
on
ne
c
t
and
follow
the p
r
omp
t
s
.
Muting the Microphone
During a call,
press
so other parties can’t
hear you.
To
disable
M
u
t
e
,
press
a
g
a
in
.
This applies
to
calls using the h
a
n
d
se
t
,
h
ea
d
se
t
,
and
s
p
ea
k
e
rp
hon
e
.
Using Do
Not
Dis
tu
r
b
To enable
or
disable
r
i
n
g
i
n
g
,
press DND
from
Home
or
L
i
n
es
v
i
e
w
.
When Do
Not
Disturb
is enabled,
the DND
i
con
,
, displays
in
the status bar and
beside
the
a
pp
r
o
p
r
i
a
t
e
Line
key.
Adjusting Volume
To change call vo
l
u
m
e
,
press
during a call.
To
change
the ringer
vo
l
u
m
e
,
press
when the phone
is
idle
or ri
nging
.
Updating
R
in
g
t
on
es
To change the incoming call
r
i
n
g
t
on
e
,
se
l
e
c
t
S
e
tt
i
ng
s
from
Home
v
i
e
w
,
and
se
l
e
c
t
Basic
>
Ring
T
yp
e
.
S
e
l
e
c
t
the
ringtone you
w
a
n
t
.
To
se
t
a ringtone
for
a
con
t
a
c
t
,
n
a
v
i
g
a
t
e
to
your
Contact
Directory and
se
l
e
c
t
the
con
t
a
c
t
.
Press
E
d
it
,
update
the
contact’s ring
t
yp
e
,
and press
S
ave
.
Call Queues
(If
E
n
a
b
l
e
d
)
• To
access your Call Queues:
S
e
l
e
c
t
Applications
from
Home
Vi
e
w
,
then
se
l
e
c
t
Call Q
ueue
s
.
• To
log
into
a Call Queue:
S
e
l
e
c
t
the
Log
In
b
u
t
to
n
.
• To
log
out of
a Call Queue:
S
e
l
e
c
t
the
L
o
go
u
t
b
u
t
to
n
.
Call Recording
(If
E
n
a
b
l
e
d
)
Recording Calls is an
8x8 Virtual
Office Pro
f
ea
t
u
r
e
,
that can
be managed via your
8x8 Virtual
Office d
e
sk
t
o
p
app You
can record all calls
or
record
se
l
e
c
t
i
v
e
calls
by
turning
call
recording on and
off
using your CallRecord
s
o
f
t
k
e
y
.
You
will
only have a
CallRecord softkey
if
the
service is available
t
o
yo
u
.
• To start
recording a call: During a live call,
se
l
e
c
t
the
CallRecord
s
o
f
t
k
e
y
.
A
message
will
announce
that call
recording has
s
t
a
r
t
e
d
.
• To
end recording a call: During a live call,
se
l
e
c
t
the
CallRecord
s
o
f
t
k
e
y
.
A
message
will
announce
that call
recording has
e
n
d
e
d
.
BLF –
Busy Line Field
(If
E
n
a
b
l
e
d
)
Available an optional
8x8
Power Keys add-on
f
unc
t
i
on
,
BL
F
keys
monitor the status
of
other p
hon
es
:
•
When a phone
that
a BLF
key is monitoring
rings,
the
BL
F
key
fl
a
sh
es
.
•
When a phone
that
a BLF
key is monitoring
is busy,
the
BLF
key lights u
p
.
BLF
Pickup: When a phone
that
a BLF key is
monitoring
rings, answer
(intercept)
the call
by
pressing
the
BLF
key.
BLF Speed
Transfer: If
you are on a live call, press a BLF
key
to
instantly transfer the call
to
the phone
that
the
BLF key
is
m
o
nit
o
r
i
n
g
.
BLF Speed
Dial: To instantly call a phone
that
a BLF key
is
m
on
i
t
o
r
i
n
g
,
press
the
BLF
key.
©
2016. The
8x8
logo is a registered trademark
of
8x8.
P
M554/7
13v3
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Polycom VVX 401 Quick User Manual

VVX 401
Polycom
Brand
Polycom
Model
VVX 401
Category
Telephones
Type
Quick User Manual
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