Avaya Business Communications Manager 2.0 User manual

Avaya
Brand
Avaya
Model
Business Communications Manager 2.0
Category
Software
Type
User manual
Enterprise Edge
Enterprise Edge 2.0
Documentation Update
Welcome to Enterprise Edge, the unified communications solution that gives you an edge on
your competition.
The Enterprise Edge documentation is on the Enterprise Edge 2.0 Documentation CD-ROM.
This CD-ROM is in your Enterprise Edge kit. To view the documentation:
1. Insert the Enterprise Edge 2.0 Documentation CD-ROM into the CD-ROM drive of
your computer.
2. Double click the My Computer icon.
3. Double click the CD-ROM icon.
4. Double click Start.exe.
This document provides last minute changes to the Enterprise Edge documentation.
Enterprise Edge 2.0 Installation and Maintenance Guide
Chapter 6 and Chapter 9
The document states that the maximum number of EE-CTM media bay modules that can be
assigned to a single module number is four. This number is incorrect.
The maximum number of EE-CTM media bay modules that can be assigned to a single module
number is three. When you are setting the Offset on the EE-CTM, use only Offsets 0, 1 and 2.
Chapter 21 Replacing the hard disk
When you replace the hard disk, you have to restore the Enterprise Edge system programming.
If you used the Backup and Restore Utility (BRU) to make a backup of the Enterprise Edge
system programming before the hard disk failed, you can restore the system programming. For
instructions on how to use BRU, refer to the Enterprise Edge Programming Operations Guide.
If you didnotmakeabackup using BRU and you have purchased software keycodes, you must:
1. Access the Nortel Networks Keycode Retrieval System at the following URL:
http://www.nortelnetworks.com/servsup/krs/.
2. Click Login.
3. Enter your username and password.
4. Click Retrieve by System ID.
5. Enter the System ID and click Search.
6. Record or download all of the keycodes for the system.
7. Enter all of the software keycodes using Unified Manager.
8. Enter all of the Enterprise Edge system programming.
If you did not make a backup and have not purchased software keycodes, enter the Enterprise
Edge system programming.
2
Appendix D
Appendix D is missing information about the Europe Market Profile.
The Europe Market Profile is the same as the UK Market Profile except for the following:
• The ATA parameters are set to the European values.
• There are no default dialing restrictions.
Replacing the Enterprise Edge system
If you have to replace the Enterprise Edge system due to a failure, you have to restore the Enterprise Edge system
programming and re-install the software keycodes.
Note: If you used the Backup and Restore Utility (BRU) to make a backup of the Enterprise Edge system
programming before the Enterprise Edge system failed, you can restore the system programming. You
must restore the Enterprise Edge system programming before you install the software keycodes.
For instructions on how to use BRU, refer to the Enterprise Edge Programming Operations Guide.
After you install the new system, you must:
1. Access the Nortel Networks Keycode Retrieval System at the following URL:
http://www.nortelnetworks.com/servsup/krs/.
2. Click Login.
3. Enter your username and password.
4. Click Regenerate Keycode.
5. Enter the System ID or Hardware Serial Number of the failed Enterprise Edge system.
6. Enter the System ID or Hardware Serial Number of the new Enterprise Edge system.
7. Click Regenerate.
8. Record or download all of the keycodes for the system.
9. Enter all of the software keycodes using Unified Manager.
10. Enter all of the Enterprise Edge system programming.
Note: You do not have to do step 10 if you restored the Enterprise Edge system programming using
BRU before you installed the new software keycodes.
Enterprise Edge ATA2 User Guide
Page 5
A sentence states that the Enterprise Edge ATA2 can be used for off-premise service. This sentence is incorrect.
The Enterprise Edge ATA2 provides on-premise service only.
3
Enterprise Edge 2.0 Programming Operations Guide
Page 58
The document lists Cisco Encapsulation Mode as an option for WAN PPP parameters. This is incorrect.
Enterprise Edge does not support Cisco Encapsulation Mode.
Pages 201 - 202
Enterprise Edge supports IP Subnet Aggregation, or Subnet Summary, in RIP v2. This feature is turned on by
default.
When Subnet Aggregation is on and there are two or more subnets with common leading digits in their subnet
addresses, RIP v2 will summarize these subnets and advertise a single aggregated entry to its neighboring routers.
If you want RIP v2 to advertise each subnet separately, turn Subnet Aggregation off by entering the following
command using a DOS window or a TELNET session:
routemon ip set protocol proto= rip name= mspQosMPxx subnetsummary= disable
Notes:
• mspQosMPxx is the network interface name on which you are running RIP v2.
You can check these interface names the command ipconfig /all.
• If more than one interface is configured with RIP v2, use this command for each RIP v2 enabled interface.
• You must type the command as shown above, including spaces. For example, you cannot have a space
between “proto” and “=”, and you must have a space between “=” and “rip”.
Page 234
In the description of Private IP, the document states that the Rule is invalid if you do not specify this IP address.
This is incorrect.
If you specify Dynamic for the Private IP Type, you do not need to specify the Private IP and Private Mask. Also,
if you specify Dynamic for the Public IP Type, you do not need to specify the Public IP and Public Mask.
Page 236
The description of Basic (stateless) Packet Filter is incorrect. The following two paragraphs are the correct
description:
Enterprise Edge supports basic (stateless) packet filtering for IP protocols. Stateless packet filtering examines
each packet and determines whether to pass it through based on the rules entered. No state is maintained for
packets evaluated using stateless rules.
Configure Basic Packet Filters by setting the Stateful field on the individual interface screen to No.
Appendix D
Appendix D is missing information about the Europe Market Profile.
The Europe Market Profile is the same as the UK Market Profile except for the following:
• The ATA parameters are set to the European values.
• There are no default dialing restrictions.
4
Domain Membership
Enterprise Edge may be assigned as a member of a Microsoft Domain.
Note: You cannot use Unified Manager to create a domain user. To create a domain user for the Enterprise Edge,
you must use Server Manager of the Microsoft Domain Controller. Also, you must create the domain user
before assigning Enterprise Edge to a domain.
When the Microsoft Domain Controller resides on the same subnet as one of the LAN interfaces of Enterprise
Edge (no routing is required for the Enterprise Edge to access the Domain Controller), there are no special issues
when assigning Enterprise Edge to a Microsoft Domain.
If you must route Enterprise Edge to access the Domain Controller (the Microsoft Domain Controller resides on
a subnet separate from the LAN interfaces of Enterprise Edge), you need to address two issues:
• When you are adding Enterprise Edge to a Microsoft domain, you must enter the WINS server addresses in
the TCP Protocol section of the Network Control Panel so Enterprise Edge can locate the Microsoft Domain
Controller. You cannot use Unified Manager to enter the WINS server addresses. You must access the
Windows NT Desktop using the VNC utility to enter these addresses.
• After you assign Enterprise Edge to a Microsoft domain, Enterprise Edge must be able to locate the Microsoft
Domain Controller before to starting the routing feature. This requires that you enter the IP address of the
appropriate router into the Next Hop To NT Domain Controller For TAPI box. Information about the Next
Hop To NT Domain Controller For TAPI box is on page 42.
Gateway Services for Netware
Gateway Services for Netware is required to allow a Netware client to log on to a Netware server that resides on
a different subnet from the Netware client. Enterprise Edge has this service installed: however, this service is
disabled by default. You cannot enable this service using Unified Manager. You must enable the Gateway
Services for Netware by accessing the Windows NT Desktop using the VNC utility.
Note: You cannot configure Enterprise Edge to use Gateway Services for Netware if Enterprise Edge is
configured to act as a TAPI server within a Microsoft domain.
Enterprise Edge 2.0 Call Center Set Up and Operation Guide
Page 33
To use the Delay Answer feature for a Target Line, you must perform both of the following procedures:
• Assign the Control DN of the Queue as the Prime Set for the Target Line.
Refer to Trunk/line data on page 111 of the Enterprise Edge 2.0 Programming Operations Guide for
information about how to assign the Prime Set.
• Assign the physical line that is mapped to the Target Line to be answered by Call Center.
Note: The maximum number of lines you can assign to an ACD Queue is 48.
The number of VoIP lines per target line is 14.
The number of PRI lines per target line is 23.
5
Enterprise Edge 2.0 Call Center Reporting Set Up and Operation Guide
Chapter 3
When installing Call Center Reporting, you may receive one of the following error messages:
• An error occurred during the move data process : -119(C:\WINDOWS\SYSTEM\Mfc42.dll)
• An error occurred during the move data process : -119
These error messages indicate that an important file was deleted when the Enterprise Edge Call Detail Recording
client application was uninstalled from your PC.
To correct this problem:
1. Install Enterprise Edge Call Detail Recording Client on your PC.
2. Install Enterprise Edge Call Center Reporting on your PC.
Enterprise Edge 2.0 IP Telephony Configuration Guide
Page 38
Consider the following when you are using the Silence Compression feature:
To maintain audio quality, both ends of an IP telephony callmust have Silence Compression enabled or both ends
must have Silence Compression disabled. If only one end of the call has Silence Compression enabled, there is a
noticeable degradation in audio quality.
Page 47
A note states that the prompt Expensive route appears on the telephone display when the call is rerouted over
the PSTN. This is incorrect.
When a call is rerouted over the PSTN, a message appears on the telephone display that indicates the call was
rerouted. The message is in the following format:
IP Line > PSTN Line
Notes:
• IP Line is the IP telephony line that was selected for the call
• PSTN Line is the PSTN line that is used for the call
6
Enterprise Edge 2.0 TSP Configuration Guide
Page 7
The step 2 in the Server installation overview is incorrect.
The steps for installing Enterprise Edge TSP server are:
1. Set up the Enterprise Edge server as a member server in a domain.
2. Use VNC to set up a TAPI domain account with administration privileges on the member server.
3. Configure TAPI on the Enterprise Edge server.
4. Add Enterprise Edge TSP clients.
5. Reboot the Enterprise Edge server.
Use VNC to set up a TAPI domain account
To set up a TAPI domain account using VNC:
1. Start a web browser on a computer with a LAN connection to the Enterprise Edge system.
2. Enter the host name or IP address for the Enterprise Edge system and the port number for WinVNC. The
port number for WinVNC is 5800.
For example: http://10.10.10.1:5800.
The VNC Authentication screen appears.
Note: You cannot use a proxy to access the Enterprise Edge system.
3. In the Password box, enter the VNC password for the Enterprise Edge system. The default VNC
password is TeirGR8.
4. Click the OK button.
The Enterprise Edge desktop appears.
5. On the Enterprise Edge desktop, click the Start button, Program Files and Administrative Tools.
6. Click User Manager or User Manager for Domains.
7. Add the domain user account that you will use for configuring the TAPI server into the Administrators
group.
8. Click the Disconnect button.
9. Close your web browser.
Enterprise Edge product and documentation updates
For the latest information about Enterprise Edge product and documentation updates, access the Nortel Networks
ITAS web site at the following URL:
http://www.nortelnetworks.com/norstar-itas
1-800-4 NORTEL
www.nortelnetworks.com
P0917446 Issue 01.01
Printed in Canada
  • Page 1 1
  • Page 2 2
  • Page 3 3
  • Page 4 4
  • Page 5 5
  • Page 6 6

Avaya Business Communications Manager 2.0 User manual

Avaya
Brand
Avaya
Model
Business Communications Manager 2.0
Category
Software
Type
User manual
Download PDF
report

Ask a question and I''ll find the answer in the document

Finding information in a document is now easier with AI

Related papers

Other documents