Avaya BCM Programming Operations Guide

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Enterprise Edge Programming
Operations Guide
Contents iii
P0908508 Issue 02 Enterprise Edge Programming Operations Guide
Contents
Contents iii
Chapter 1 About this document 11
 
 
 
 
 
 
 
!" #
$!" #
!! #
% &
! &
! &
 &
 '
 (
Chapter 2 Enterprise Edge Overview 21
! 
!
$!$) 
$!$*+ 
$!$,, 
$!$,,! 
$!$*-). 
$!$%+ #
$!$ .- #
$!$.,+ #
$!$,/ #
001*- #
%+ &
2 &
%%+ '
+! 3
$!$ 4
Chapter 3 Using Enterprise Edge Services 33
).-!!"$!$ 
iv Contents
Enterprise Edge Programming Operations Guide P0908508 Issue 02
). 
).5-- 
$!$).! #
).65-- #
 &
).7).8 &
$").01) &
.19 &
:60:609. '
/,.7/,.8 '
6,/,.- (
;%/,. (
/0-7/08 3
;%/0 3
",<.= 4
;%",<.= 4
!01+.70+.8 
;%0+. 
>- 
>-- 
/-01 
:01 
6, 
.1+1/-01 #
.:01 '
!">+*).>+ (
$!$>/ (
:60, 3
60, 3
60-- 3
.60, #4
21!%!60, #
21!60:1 #
Chapter 4 Setting up your Enterprise Edge system 53
$!$! #
!$!$).6 #
!"" ##
2 ##
:$!$ #&
:$!$ #'
"$!$- #'
, #'
 #(
? &
Contents v
P0908508 Issue 02 Enterprise Edge Programming Operations Guide
Chapter 5 Configuring networking resources 63
*$!$ &
,:60 &
,60 &&
60.:1. &'
60.:1:. &(
60.:19. '4
60.:1...! '
60.:1!!" '
6021!:1 '
6021!. '
6021!:1. '
6021!6. '&
Chapter 6 Configuring Telephony Resources 77
. '(
@ (4
,!! (4
: (
,!" (&
0 (3
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 3
 3
: 3#
,! 3#
1<: 3&
 4&
 4'
 4(
- 
- 
- 
- 
/ '
! 3
! 4
6 
. 
% 
%!.) 
, &
! (
6! (
. 4
vi Contents
Enterprise Edge Programming Operations Guide P0908508 Issue 02
,5! 4
,! 
! 
!! 
 
; #
2 &
9 &
,! 
/ 
,6. 
6 
 &
/0 (
010/! 3
.010/! #4
,",-.) #
.,",- #
! ##
! #3
6-"! &4
+-"! &
6! &
" &
 &
." &
. &
.- &
 &#
,! &&
 &&
,! &'
 &(
-!" '4
! '4
/,.1! '
;!.1! '
,906 '
 '
*+" '
500"21 '
1 '
)0" '
$1 '
 '#
+ '#
Contents vii
P0908508 Issue 02 Enterprise Edge Programming Operations Guide
, '&
. (
Chapter 7 Configuring Enterprise Edge Services 185
*$!$- (&
/,. (&
/,.:60 ('
/0 3
 3
:60 3
60 4
0+. 4
0+.,:?+:? !,: 4
> 4&
>!!" 43
> 43
>. 
*).; 
*). 
> #
>++5! &
" &
0:1+ '
,/ (
!! 3
!! 4
+1! 
.9=2 
62 
6.)-.- 
,- 
-, #
;) #
/: &
6- &
*+ '
Chapter 8 Configuring Management Settings 229
%+ 3
6+ 
Chapter 9 Maintenance 233
! 
viii Contents
Enterprise Edge Programming Operations Guide P0908508 Issue 02
 
21! 
21!??!72%8$!$ 
21!!! '
$!$ 
- 
/ 
;!" 
$+ 
+)2))) 3
+!! #
- #
+<! #
 #'
 #(
01- &4
6 &
$- &
.- '
 '
,% '
:1 '(
+ '3
+-! '3
Chapter 10 Troubleshooting your Enterprise Edge system 281
;" (
; (
!!" (
2"! (
*! (
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962 (
."! (
." (#
,"7""-8 (#
/"= (&
! (&
6! ((
.! (3
A0-BA0-"B 34
!A0B 34
."!! 3
."$!$6 6 3
."= 3
."=! 3
Contents ix
P0908508 Issue 02 Enterprise Edge Programming Operations Guide
."+21+ 3
."- 3
/ 1,!+" 3
+ .) 3#
." 1+ 3#
."1 3&
! 3'
/""1! 3'
/""1 3'
/"" 3(
/" 3(
/- 33
/" 44
:!- 44
:!"1 4
:!" 4
/"! 4
.",! 4
Appendix A: Network Examples 303
$!$1 4
"! 4
01$!$++-.) 4
2 4
: 4
.) 4#
7:!?$@+?/)/?;8 4#
 4#
 4&
!1 4&
!-1 4'
 /)/7/)/81 4'
.)1 4'
 4(
,- 4(
 4(
/7/)68 4
,! 4
,!!" 4
/"1 
/! $@+ 
/!! #
.)01+ &
6, 3
++, 3
x Contents
Enterprise Edge Programming Operations Guide P0908508 Issue 02
,",-$=! 3
$!$*).;+1 
"!$!$*).; #
51=! 4
."1 
,$!$! 
,$!$!-1 
,$!$!"1 
.-1 
,$!$! 
,$!$!-
1 
,$!$!"1 #
 $@+1!-1 &
$!$: &
.)!=!/)/ (
.)/)//)/ (
Appendix B: ISDN Overview 339
)/0 3
6-)/0 3
)/0.) 4
)/0 4
)/02!" 
-)/0.) 
)/0 
,1)/0 
)/0!" #
5)/0.)-, #
5)/0.)-% #
!!)/0! #
)/0! #
.)/0! '
Appendix C: Setting Up Remote Routers 349
,5" 9 3
!,??6%/.9 #4
Glossary 351
Index 391
P0908508 Issue 02 Enterprise Edge Programming Operations Guide
About this document
=!!$!$C9
$!$?
!C
 $!$
!C
!
(C
What’s new in this document
D
E /!!-$!$
015!;
E !!
How this guide is organized
D
E $!$5--!!---
!$!$!
%+C
E %$!$-!"-"
$!$C
E !$!$!#
!).""?
"!
$!$C
E , !!''"!
!$!$C
E ,1!&"!
!1$!$C
E ,$!$-!(#"!
!$!$-C
E ,+!3!
!?!!C
E +!!
1!!C)!!"
1
12 About this document
Enterprise Edge Programming Operations Guide P0908508 Issue 02
!!"1!C
E "$!$!(-
!"$!$
!C
E 6!!=6D01$=!!41
=!$!$C
E 6!!=2D)/05--!3"1
")/0C
E 6!!=,D%!!3=!!
001728C
E ;!#$!$C
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About this document 13
P0908508 Issue 02 Enterprise Edge Programming Operations Guide
$$)
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Risk of shock.
14 About this document
Enterprise Edge Programming Operations Guide P0908508 Issue 02
Radio-frequency interference
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C
Only qualified persons should service the system.
Equipment generates RF energy.
About this document 15
P0908508 Issue 02 Enterprise Edge Programming Operations Guide
2!?!""
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!--C
!!"",
"!!C6!"
!?!?-
!
!C%!
!?!!!
?!?C !"!
!C
Hearing-aid compatibility
$!$!!"?
&(C&.&(9,,C
Electromagnetic compatibility
$!$!9,, . #?, 6
C
$!$=,6
!!)
),C
Telephone company registration
)!
!"$!$
!1C)!?
!-D
E !"78"
E 9,,"7"=$!$8
E --7%5,8
E -75,8
E 79),8
16 About this document
Enterprise Edge Programming Operations Guide P0908508 Issue 02
Use of a music source
)%CC,!:?"
6,!?6."?
 *"+521
+C
001"""
C
Rights of the telecommunications company
)$!$!1?
!-!C)!"?
!-C)-
!?"!"C "-
!!!
9,,C
!1?!?
!!!!C)
!!?!--
1!
-C
Repairs
)-!?!!"
!"!!C
Safety
WARNING
The instructions in this manual are intended to be
performed by Qualified Service Personnel.
About this document 17
P0908508 Issue 02 Enterprise Edge Programming Operations Guide
Radio-frequency interference
Risk of shock.
Ensure the computer is unplugged from the power
socket and that any telephone or network cables are
unplugged before opening the computer.
Read and follow installation instructions carefully
Only qualified persons should service the system.
The installation and service of this hardware is to be
performed only by service personnel having
appropriate training and experience necessary to be
aware of hazards to which they are exposed in
performing a task and of measures to minimize the
danger to themselves or other persons.
Electrical shock hazards from the telecommunication
network and AC mains are possible with this
equipment. To minimize risk to service personnel and
users, the Enterprise Edge system must be connected
to an outlet with a third-wire Earth.
Service personnel must be alert to the possibility of
high leakage currents becoming available on metal
system surfaces during power line fault events near
network lines. These leakage currents normally safely
flow to Protective Earth via the power cord.
Therefore, it is mandatory that connection to an
earthed outlet is performed first and removed last
when cabling to the unit. Specifically, operations
requiring the unit to be powered down must have the
network connections (exchange lines) removed first.
This is a Class A product. In a domestic environment
this product may cause interference. The user may be
required to take adequate measures.
Read and follow installation instructions carefully
18 About this document
Enterprise Edge Programming Operations Guide P0908508 Issue 02
Software licensing
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P0908508 Issue 02 Enterprise Edge Programming Operations Guide
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Enterprise Edge Programming Operations Guide P0908508 Issue 02
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