Grandstream UCM6300 Series IP PBX User manual
- Type
- User manual
Grandstream Networks, Inc.
UCM630X Series
Enterprise-Grade Unified Communication Solutions
User Manual
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UCM630X Series User Manual
Version 1.0.2.25
COPYRIGHT
©2020 Grandstream Networks, Inc. http://www.grandstream.com
All rights reserved. Information in this document is subject to change without notice. Reproduction or transmittal
of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express
written permission of Grandstream Networks, Inc. is not permitted.
The latest electronic version of this user manual is available for download here:
http://www.grandstream.com/support
Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in
the United States, Europe, and other countries.
CAUTION
Changes or modifications to this product not expressly approved by Grandstream, or operation of this product
in any way other than as detailed by this User Manual, could void your manufacturer warranty.
WARNING
Please do not use a different power adaptor with your devices as it may cause damage to the products and
void the manufacturer warranty.
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UCM630X Series User Manual
Version 1.0.2.25
GNU GPL INFORMATION
UCM630X firmware contains third-party software licensed under the GNU General Public License (GPL).
Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License
(GPL) for the exact terms and conditions of the license.
Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:
http://www.grandstream.com/support/faq/gnu-general-public-license/gnu-gpl-information-download
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UCM630X Series User Manual
Version 1.0.2.25
Table of Content
DOCUMENT PURPOSE ............................................................................. 25
CHANGE LOG ............................................................................................ 26
Firmware Version 1.0.2.25 ............................................................................................................. 26
WELCOME .................................................................................................. 27
PRODUCT OVERVIEW .............................................................................. 28
Technical Specifications ................................................................................................................ 28
INSTALLATION ........................................................................................... 32
Equipment Packaging.................................................................................................................... 32
Connect Your UCM630X (UCM6301 as example) .......................................................................... 32
UCM6302 front and back view................................................................................................ 34
UCM6304 front and back view................................................................................................ 34
UCM6308 front and back view................................................................................................ 35
GETTING STARTED ................................................................................... 36
Use the LCD Menu ........................................................................................................................ 36
Use the LED Indicators .................................................................................................................. 38
Using the Web UI .......................................................................................................................... 39
Accessing the Web UI ............................................................................................................ 39
Setup Wizard ......................................................................................................................... 40
Main Settings ......................................................................................................................... 40
Web GUI Languages .............................................................................................................. 41
Web GUI Search Bar ............................................................................................................. 41
Saving and Applying Changes ................................................................................................ 42
Setting Up an Extension ................................................................................................................ 42
SYSTEM SETTINGS................................................................................... 43
HTTP Server ................................................................................................................................. 43
Network Settings ........................................................................................................................... 44
Basic Settings ........................................................................................................................ 44
802.1X ................................................................................................................................... 50
Static Routes ......................................................................................................................... 51
Port Forwarding ..................................................................................................................... 53
ARP Settings.......................................................................................................................... 55
OpenVPN® ................................................................................................................................... 56
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DDNS Settings .............................................................................................................................. 57
Security Settings ........................................................................................................................... 60
Static Defense ....................................................................................................................... 60
Dynamic Defense ................................................................................................................... 63
Fail2ban ................................................................................................................................. 65
SSH Access ........................................................................................................................... 66
LDAP Server ................................................................................................................................. 67
LDAP Server Configurations................................................................................................... 68
LDAP Phonebook................................................................................................................... 69
LDAP Client Configurations .................................................................................................... 73
Time Settings ................................................................................................................................ 76
Automatic Date and Time ....................................................................................................... 76
Set Date and Time ................................................................................................................. 76
NTP Server ............................................................................................................................ 77
Office Time ............................................................................................................................ 77
Holiday .................................................................................................................................. 79
Email Settings ............................................................................................................................... 80
Email settings ........................................................................................................................ 80
Email Templates..................................................................................................................... 82
Email Send Log...................................................................................................................... 82
TR069 ........................................................................................................................................... 84
PROVISIONING .......................................................................................... 85
Overview ....................................................................................................................................... 85
Configuration Architecture for End Point Device ............................................................................. 85
Auto Provisioning Settings ............................................................................................................. 86
Discovery ...................................................................................................................................... 89
Uploading Devices List .................................................................................................................. 90
Managing Discovered Devices ...................................................................................................... 91
Global Configuration ...................................................................................................................... 92
Global Policy .......................................................................................................................... 92
Global Templates ................................................................................................................. 101
Model configuration ..................................................................................................................... 103
Model templates................................................................................................................... 103
Model Update ...................................................................................................................... 105
Device Configuration ................................................................................................................... 106
Create New Device .............................................................................................................. 106
Manage Devices .................................................................................................................. 107
Sample Application .......................................................................................................................112
EXTENSIONS ........................................................................................... 116
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Create New User ..........................................................................................................................116
Create New SIP Extension ................................................................................................... 116
Create New IAX Extension ................................................................................................... 125
Create New FXS Extension .................................................................................................. 130
Batch Add Extensions.................................................................................................................. 136
Batch Add SIP Extensions .................................................................................................... 136
Batch Add IAX Extensions .................................................................................................... 143
Batch Extension Resetting Functionality ...................................................................................... 147
Search and Edit Extension .......................................................................................................... 147
Export Extensions ....................................................................................................................... 149
Import Extensions........................................................................................................................ 149
Extension Details ........................................................................................................................ 156
E-mail Notification ....................................................................................................................... 157
Multiple Registrations per Extension ............................................................................................ 159
SMS Message Support ................................................................................................................ 160
EXTENSION GROUPS ............................................................................. 161
Configure Extension Groups ........................................................................................................ 161
Using Extension Groups .............................................................................................................. 162
ANALOG TRUNKS ................................................................................... 163
Analog Trunk Configuration ......................................................................................................... 163
PSTN Detection .......................................................................................................................... 167
VOIP TRUNKS .......................................................................................... 171
VoIP Trunk Configuration ............................................................................................................. 171
Trunk Groups .............................................................................................................................. 181
Direct Outward Dialing (DOD)...................................................................................................... 182
SLA STATION ........................................................................................... 185
Create/Edit SLA Station ............................................................................................................... 185
Sample Configuration .................................................................................................................. 186
CALL ROUTES ......................................................................................... 188
Outbound Routes ........................................................................................................................ 188
Configuring Outbound Routes .............................................................................................. 188
Outbound Blacklist ............................................................................................................... 191
Scheduled Sync ................................................................................................................... 192
PIN Groups .......................................................................................................................... 192
Inbound Routes ........................................................................................................................... 196
Inbound Rule Configurations ................................................................................................ 196
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Inbound Route: Prepend Example ........................................................................................ 200
Inbound Route: Multiple Mode .............................................................................................. 201
Inbound Route: Route-Level Mode ....................................................................................... 202
Inbound Route: Inbound Mode BLF Monitoring ..................................................................... 203
Inbound Route: Import/Export Inbound Route ....................................................................... 204
FAX with Two Media ............................................................................................................. 205
Blacklist Configurations ........................................................................................................ 205
AUDIO CONFERENCE............................................................................. 208
Conference Room Configurations ................................................................................................ 208
Conference Call Operations ........................................................................................................ 210
Join a Conference Call ......................................................................................................... 210
Invite Other Parties to Join Conference ................................................................................ 210
During The Conference ........................................................................................................ 211
Google Service Settings Support .......................................................................................... 213
Conference Schedule .................................................................................................................. 215
Cleaner Options ................................................................................................................... 217
Contact Group ............................................................................................................................. 218
Conference Recordings ............................................................................................................... 218
Conference Call Statistics............................................................................................................ 219
VIDEO CONFERENCE ............................................................................. 221
Video Conference........................................................................................................................ 221
Conference Schedule .................................................................................................................. 222
Wave WebRTC Video Calling & Conferencing ............................................................................. 223
IVR ............................................................................................................. 225
Configure IVR ............................................................................................................................. 225
Black/White List in IVR ................................................................................................................ 228
Create Custom Prompt ................................................................................................................ 230
LANGUAGE SETTINGS FOR VOICE PROMPT ..................................... 231
Download and Install Voice Prompt Package ............................................................................... 231
Customize Specific Prompt .......................................................................................................... 233
Username Prompt Customization ................................................................................................ 233
Upload Username Prompt File from Web GUI ...................................................................... 233
Record Username via Voicemail Menu ................................................................................. 234
VOICEMAIL............................................................................................... 235
Configure Voicemail .................................................................................................................... 235
Access Voicemail ........................................................................................................................ 237
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Leaving Voicemail ....................................................................................................................... 238
Voicemail Email Settings ............................................................................................................. 239
Configure Voicemail Group .......................................................................................................... 240
RING GROUP ........................................................................................... 242
Configure Ring Group.................................................................................................................. 242
Remote Extension in Ring Group................................................................................................. 245
PAGING AND INTERCOM GROUP ......................................................... 247
Configure Paging/Intercom Group ............................................................................................... 247
Configure Multicast Paging................................................................................................... 247
Configure 2-way Intercom .................................................................................................... 249
Configure 1-way Paging ....................................................................................................... 250
Configure Announcement Paging ......................................................................................... 251
Configure Private Intercom ................................................................................................... 252
Paging/Intercom Group Settings ........................................................................................... 253
Configure a Scheduled Paging/Intercom ...................................................................................... 253
CALL QUEUE ........................................................................................... 255
Configure Call Queue .................................................................................................................. 255
Call Center Settings and Enhancements...................................................................................... 260
Queue Statistics .......................................................................................................................... 261
Switchboard ................................................................................................................................ 265
Global Queue Settings ................................................................................................................ 268
PICKUP GROUPS .................................................................................... 270
Configure Pickup Groups............................................................................................................. 270
Configure Pickup Feature Code ................................................................................................... 270
MUSIC ON HOLD ..................................................................................... 272
BUSY CAMP-ON ...................................................................................... 275
PRESENCE ............................................................................................... 276
FOLLOW ME............................................................................................. 279
SPEED DIAL ............................................................................................. 281
DISA .......................................................................................................... 282
EMERGENCY ........................................................................................... 284
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CALLBACK............................................................................................... 287
BLF AND EVENT LIST ............................................................................. 288
BLF ............................................................................................................................................. 288
Event List .................................................................................................................................... 288
DIAL BY NAME ......................................................................................... 291
Dial by Name Configuration ......................................................................................................... 291
ACTIVE CALLS AND MONITOR ............................................................. 294
Active Calls Status ...................................................................................................................... 294
Hang Up Active Calls ................................................................................................................... 296
Call Monitor ................................................................................................................................. 296
CALL FEATURES ..................................................................................... 298
Feature Codes ............................................................................................................................ 298
Parking Lot .................................................................................................................................. 303
Call Park ..................................................................................................................................... 305
Park a Call ........................................................................................................................... 305
Retrieve Parked Call ............................................................................................................ 305
Monitor Call Park CID Name Information (GXP21xx Phones Only) ....................................... 305
Call Recording............................................................................................................................. 305
Enable Spy.................................................................................................................................. 306
Shared Call Appearance (SCA) ................................................................................................... 307
Announcement ........................................................................................ 310
PBX SETTINGS ........................................................................................ 311
PBX Settings/General Settings .....................................................................................................311
PBX Settings/RTP Settings.......................................................................................................... 313
RTP Settings ........................................................................................................................ 313
Payload ............................................................................................................................... 314
PBX Settings/Voice Prompt Customization .................................................................................. 315
Record New Custom Prompt ................................................................................................ 315
Upload Custom Prompt ........................................................................................................ 316
Download All Custom Prompt ............................................................................................... 316
PBX Settings/ Call Failure Tone Settings ..................................................................................... 317
SIP Trunk Prompt Tone ........................................................................................................ 317
General Call Prompt Tone .................................................................................................... 318
PBX Settings/Recordings Storage ............................................................................................... 319
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PBX Settings/NAS ....................................................................................................................... 321
SIP SETTINGS .......................................................................................... 322
SIP Settings/General ................................................................................................................... 322
SIP Settings/MISC ....................................................................................................................... 322
SIP Settings/Session Timer ......................................................................................................... 323
SIP Settings/TCP and TLS .......................................................................................................... 324
SIP Settings/NAT ......................................................................................................................... 325
SIP Settings/TOS ........................................................................................................................ 325
Transparent Call-Info header ....................................................................................................... 327
IAX SETTINGS ......................................................................................... 328
IAX Settings/General ................................................................................................................... 328
IAX Settings/Registration ............................................................................................................. 328
IAX Settings/Security ................................................................................................................... 329
INTERFACE SETTINGS ........................................................................... 330
UCM RemoteConnect.............................................................................. 333
API CONFIGURATION ............................................................................. 334
API Configuration Parameters ..................................................................................................... 334
New API Queries Supported................................................................................................. 334
Upload Voice Prompt via API ....................................................................................................... 337
CTI SERVER ............................................................................................. 339
ASTERISK MANAGER INTERFACE (RESTRICTED ACCESS) ............ 340
CRM INTEGRATION ................................................................................. 341
SugarCRM .................................................................................................................................. 341
VTigerCRM ................................................................................................................................. 343
ZohoCRM ................................................................................................................................... 345
Salesforce CRM .......................................................................................................................... 347
ACT! CRM................................................................................................................................... 349
PMS INTEGRATION ................................................................................. 350
HMobile PMS Connector ............................................................................................................. 350
HSC PMS ................................................................................................................................... 351
Mitel PMS ................................................................................................................................... 352
PMS API ..................................................................................................................................... 353
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Connecting to PMS ..................................................................................................................... 354
PMS Features ............................................................................................................................. 355
Room Status ........................................................................................................................ 355
Wake Up Service ................................................................................................................. 356
Mini Bar ............................................................................................................................... 357
WAKEUP SERVICE .................................................................................. 360
Wake Up Service using Admin Login ........................................................................................... 360
Wake Up Service from User Portal .............................................................................................. 361
Wake Up Service using Feature Code ......................................................................................... 362
ANNOUNCEMENTS CENTER ................................................................. 363
Announcements Center Settings ................................................................................................. 364
Group Settings ............................................................................................................................ 364
STATUS AND REPORTING ..................................................................... 367
PBX Status.................................................................................................................................. 367
Trunks .................................................................................................................................. 368
Extensions ........................................................................................................................... 369
Interfaces Status .................................................................................................................. 369
System Status ............................................................................................................................. 371
General ................................................................................................................................ 371
Network ............................................................................................................................... 371
Storage Usage ..................................................................................................................... 372
Resource Usage .................................................................................................................. 373
System Events ............................................................................................................................ 374
Alert Events List ................................................................................................................... 374
Alert Log .............................................................................................................................. 377
Alert Contact ........................................................................................................................ 378
CDR ............................................................................................................................................ 379
Downloaded CDR File .......................................................................................................... 385
CDR Export Customization................................................................................................... 386
Statistics .............................................................................................................................. 387
Recording Files .................................................................................................................... 388
USER PORTAL ......................................................................................... 390
Basic Information ........................................................................................................................ 392
Personal Data ............................................................................................................................. 392
Value-added Features ................................................................................................................. 392
MAINTENANCE ........................................................................................ 393
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UCM630X Series User Manual
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User Management ....................................................................................................................... 393
User Information .................................................................................................................. 393
Custom Privilege .................................................................................................................. 394
Concurrent Multi-User Login ................................................................................................. 397
Change Password ................................................................................................................ 398
Change Username ............................................................................................................... 399
Change binding Email .......................................................................................................... 399
Operation Log ............................................................................................................................. 401
Upgrading ................................................................................................................................... 402
No Local Firmware Servers .................................................................................................. 403
Backup ........................................................................................................................................ 404
Backup/Restore ................................................................................................................... 404
Data Sync ............................................................................................................................ 407
Restore Configuration from Backup File ............................................................................... 409
System Cleanup/Reset ................................................................................................................ 410
Reset and Reboot ................................................................................................................ 410
Cleaner ................................................................................................................................ 410
USB/SD Card Files Cleanup ................................................................................................ 413
System Recovery ........................................................................................................................ 414
Syslog ......................................................................................................................................... 416
Network Troubleshooting ............................................................................................................. 416
Ethernet Capture .................................................................................................................. 416
IP Ping ................................................................................................................................. 418
Traceroute............................................................................................................................ 418
Signaling Troubleshooting ........................................................................................................... 419
Analog Record Trace ........................................................................................................... 419
Service Check ............................................................................................................................. 421
Network Status ............................................................................................................................ 422
EXPERIENCING THE UCM630X SERIES IP PBX .................................. 423
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UCM630X Series User Manual
Version 1.0.2.25
Table of Tables
Table 1: Technical Specifications .................................................................................................................... 28
Table 2: UCM630X Equipment Packaging ...................................................................................................... 32
Table 3: LCD Menu Options ........................................................................................................................... 37
Table 4: UCM6304/6308 LED Indicators ........................................................................................................ 38
Table 5: HTTP Server Settings ....................................................................................................................... 43
Table 6: UCM630X Network Settingsïƒ Basic Settings .................................................................................... 44
Table 7: UCM630X Network Settingsïƒ 802.1X ............................................................................................... 51
Table 8: UCM630X Network Settingsïƒ Static Routes ..................................................................................... 51
Table 9: UCM630X Network Settingsïƒ Port Forwarding ................................................................................. 53
Table 10: ARP Settings .................................................................................................................................. 55
Table 11: UCM630X System Settingsïƒ Network Settingsïƒ OpenVPN® ......................................................... 56
Table 12: UCM630X Firewallïƒ Static Defenseïƒ Current Service .................................................................... 60
Table 13: Typical Firewall Settings ................................................................................................................. 61
Table 14: Firewall Rule Settings ..................................................................................................................... 63
Table 15: UCM630X Firewall Dynamic Defense ............................................................................................. 64
Table 16: Fail2Ban Settings ........................................................................................................................... 66
Table 17: SSH Access ................................................................................................................................... 67
Table 18: Time Auto Updating ........................................................................................................................ 76
Table 19: Create New Office Time .................................................................................................................. 78
Table 20: Create New Holiday ........................................................................................................................ 79
Table 21: Email Settings ................................................................................................................................ 80
Table 22: Email Log ....................................................................................................................................... 83
Table 23: Auto Provision Settings ................................................................................................................... 88
Table 24: Global Policy Parameters – Localization ......................................................................................... 93
Table 25: Global Policy Parameters – Phone Settings .................................................................................... 93
Table 26: Global Policy Parameters – Contact List ......................................................................................... 94
Table 27: Global Policy Parameters – Maintenance........................................................................................ 96
Table 28: Global Policy Parameters – Network Settings ................................................................................. 98
Table 29: Global Policy Parameters – Customization ..................................................................................... 99
Table 30: Global Policy Parameters – Communication Settings .................................................................... 100
Table 31: Create New Template ................................................................................................................... 101
Table 32: Create New Model Template ......................................................................................................... 103
Table 33: SIP Extension Configuration Parametersïƒ Basic Settings ............................................................. 117
Table 34: SIP Extension Configuration Parametersïƒ Media ......................................................................... 118
Table 35: SIP Extension Configuration Parametersïƒ Features ..................................................................... 120
Table 36: SIP Extension Configuration Parametersïƒ Specific Time .............................................................. 124
Table 37: Table 34: SIP Extension Configuration Parametersïƒ Follow Me .................................................... 124
Table 38: IAX Extension Configuration Parametersïƒ Basic Settings ............................................................. 125
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Table 39: IAX Extension Configuration Parametersïƒ Media ......................................................................... 126
Table 40: IAX Extension Configuration Parametersïƒ Features ..................................................................... 127
Table 41: IAX Extension Configuration Parametersïƒ Specific Time .............................................................. 129
Table 42: IAX Extension Configuration Parametersïƒ Follow Me ................................................................... 129
Table 43: FXS Extension Configuration Parametersïƒ Basic Settings ............................................................ 130
Table 44: FXS Extension Configuration Parametersïƒ Media ........................................................................ 131
Table 45: FXS Extension Configuration Parametersïƒ Features .................................................................... 132
Table 46: FXS Extension Configuration Parametersïƒ Specific Time ............................................................. 135
Table 47: FXS Extension Configuration Parametersïƒ Follow Me .................................................................. 135
Table 48: Batch Add SIP Extension Parameters ........................................................................................... 136
Table 49: Batch Add IAX Extension Parameters ........................................................................................... 143
Table 50: SIP extensions Imported File Example .......................................................................................... 150
Table 51: IAX extensions Imported File Example .......................................................................................... 152
Table 52: FXS Extensions Imported File Example ........................................................................................ 154
Table 53: Analog Trunk Configuration Parameters ........................................................................................ 163
Table 54: PSTN Detection for Analog Trunk ................................................................................................. 169
Table 55: Create New SIP Trunk .................................................................................................................. 171
Table 56: SIP Register Trunk Configuration Parameters ............................................................................... 173
Table 57: SIP Peer Trunk Configuration Parameters .................................................................................... 176
Table 58: Create New IAX Trunk .................................................................................................................. 179
Table 59: IAX Register Trunk Configuration Parameters ............................................................................... 180
Table 60: IAX Peer Trunk Configuration Parameters .................................................................................... 181
Table 61: SLA Station Configuration Parameters .......................................................................................... 185
Table 62: Outbound Route Configuration Parameters .................................................................................. 188
Table 63: Outbound Routes/Scheduled Sync ............................................................................................... 192
Table 64: Outbound Routes/PIN Group ........................................................................................................ 192
Table 65: Inbound Rule Configuration Parameters ....................................................................................... 196
Table 66: Conference Room Configuration Parameters ................................................................................ 208
Table 67: Conference Settings ..................................................................................................................... 209
Table 68: Conference Caller IVR Menu ........................................................................................................ 212
Table 69: Conference Schedule Parameters ................................................................................................ 215
Table 70: Video Conference room Configuration Parameters ....................................................................... 221
Table 71: Conference Settings ..................................................................................................................... 221
Table 72: Video Conference Schedule Parameters ...................................................................................... 222
Table 73: IVR Configuration Parameters ...................................................................................................... 226
Table 74: Voicemail Settings ........................................................................................................................ 236
Table 75: Voicemail IVR Menu ..................................................................................................................... 237
Table 76: Voicemail Email Settings .............................................................................................................. 239
Table 77: Voicemail Group Settings.............................................................................................................. 241
Table 78: Ring Group Parameters ................................................................................................................ 242
Table 79: Multicast Paging Configuration Parameters .................................................................................. 248
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Table 80: 2-way Intercom Configuration Parameters .................................................................................... 249
Table 81: 1-way Paging Configuration Parameters ....................................................................................... 251
Table 82: Announcement Paging Configuration Parameters ......................................................................... 252
Table 83: Schedule Paging / Intercom Settings ............................................................................................ 253
Table 84: Call Queue Configuration Parameters ........................................................................................... 255
Table 85: Static Agent Limitation .................................................................................................................. 259
Table 86: Call Center Parameters ................................................................................................................ 260
Table 87: Switchboard Parameters .............................................................................................................. 266
Table 88: Global Queue Settings.................................................................................................................. 269
Table 90: SIP Presence Status..................................................................................................................... 277
Table 91: Follow Me Settings ....................................................................................................................... 280
Table 92: Follow Me Options ........................................................................................................................ 280
Table 93: DISA Settings ............................................................................................................................... 283
Table 94: Emergency Numbers Parameters ................................................................................................. 286
Table 95: Callback Configuration Parameters ............................................................................................... 287
Table 96: Event List Settings ........................................................................................................................ 288
Table 97: UCM630X Feature Codes............................................................................................................. 298
Table 98 : Parking Lot .................................................................................................................................. 304
Table 99: Add SCA Private Number.............................................................................................................. 309
Table 100: Editing the SCA Number ............................................................................................................. 309
Table 101: Announcement Parameters ........................................................................................................ 310
Table 102: Internal Options/General ............................................................................................................. 311
Table 103: Internal Options/RTP Settings ..................................................................................................... 313
Table 104: Internal Options/Payload............................................................................................................. 314
Table 105: NAS Settings .............................................................................................................................. 321
Table 106: SIP Settings/General .................................................................................................................. 322
Table 107: SIP Settings/Misc. ...................................................................................................................... 322
Table 108: SIP Settings/Session Timer......................................................................................................... 323
Table 109: SIP Settings/TCP and TLS .......................................................................................................... 324
Table 110: SIP Settings/NAT ........................................................................................................................ 325
Table 111: SIP Settings/ToS ......................................................................................................................... 325
Table 112: IAX Settings/General .................................................................................................................. 328
Table 113: IAX Settings/Registration ............................................................................................................ 328
Table 114: IAX Settings/Static Defense ........................................................................................................ 329
Table 115: PBX Interface Settings ................................................................................................................ 331
Table 116: Configuration Parameters (New) ................................................................................................. 334
Table 117: New API Supported Queries ....................................................................................................... 334
Table 118: API Configuration Parameters ..................................................................................................... 336
Table 119: SugarCRM Settings .................................................................................................................... 341
Table 120: vTigerCRM Settings .................................................................................................................... 343
Table 121: ZohoCRM Settings ..................................................................................................................... 345
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Table 122: Salesforce Settings ..................................................................................................................... 347
Table 123: PMS Supported Features ........................................................................................................... 350
Table 124: PMS Basic Settings .................................................................................................................... 354
Table 125: PMS Wake up Service ................................................................................................................ 356
Table 126: Create New Mini Bar................................................................................................................... 357
Table 127: Create New Maid ........................................................................................................................ 358
Table 128: Wakeup Service ......................................................................................................................... 361
Table 129: Max Wakeup Members ............................................................................................................... 361
Table 130: Announcements Center Settings ................................................................................................. 364
Table 131: Group Settings ........................................................................................................................... 364
Table 132: Trunk Status ............................................................................................................................... 368
Table 133: Extension Status......................................................................................................................... 369
Table 134: Interface Status Indicators .......................................................................................................... 370
Table 135: System Statusïƒ General ............................................................................................................ 371
Table 136: System Statusïƒ Network ............................................................................................................ 371
Table 137: Alert Events ................................................................................................................................ 374
Table 138: Alert Contact ............................................................................................................................... 378
Table 139: CDR Filter Criteria ...................................................................................................................... 380
Table 140: CDR Statistics Filter Criteria ....................................................................................................... 387
Table 141: User Managementïƒ Create New User ........................................................................................ 394
Table 142: Change Binding Email option ...................................................................................................... 399
Table 143: Operation Log Column Header ................................................................................................... 401
Table 144: Data Sync Configuration ............................................................................................................. 408
Table 145: Cleaner Configuration ................................................................................................................. 411
Table 146: USB/SD Card Files Cleanup ....................................................................................................... 414
Table 147: Ethernet Capture ........................................................................................................................ 417
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Table of Figures
Figure 1: UCM6301 Top View ........................................................................................................................ 32
Figure 2: UCM6301 Back View ...................................................................................................................... 33
Figure 3: UCM6301 Front View ...................................................................................................................... 33
Figure 4: UCM6302 Back View ...................................................................................................................... 34
Figure 5:UCM6302 Front View ....................................................................................................................... 34
Figure 6: UCM6304 Front View ...................................................................................................................... 34
Figure 7: UCM6304 Back View ...................................................................................................................... 34
Figure 8: UCM6308 Front View ...................................................................................................................... 35
Figure 9: UCM6308 Back View ...................................................................................................................... 35
Figure 10: Ports Status .................................................................................................................................. 38
Figure 11: UCM6302 Web GUI Login Page .................................................................................................... 39
Figure 12: UCM630X Setup Wizard ............................................................................................................... 40
Figure 13: UCM630X Web GUI Language ..................................................................................................... 41
Figure 14: Web GUI Search Bar .................................................................................................................... 42
Figure 15: UCM6302 Network Interface Method: Route ................................................................................. 48
Figure 16: UCM6302 Network Interface Method: Switch ................................................................................ 49
Figure 17: UCM6302 Network Interface Method: Dual.................................................................................... 49
Figure 18: UCM630X Using 802.1X as Client ................................................................................................. 50
Figure 19: UCM630X Using 802.1X EAP-MD5 ............................................................................................... 50
Figure 20: UCM6304 Static Route Sample ..................................................................................................... 52
Figure 21: UCM6304 Static Route Configuration ............................................................................................ 53
Figure 22: Create New Port Forwarding ......................................................................................................... 54
Figure 23: UCM630X Port Forwarding Configuration ...................................................................................... 55
Figure 24: GXP2160 Web Access using UCM6302 Port Forwarding .............................................................. 55
Figure 25: Open VPN® feature on the UCM630X .......................................................................................... 57
Figure 26: Register Domain Name on noip.com ............................................................................................. 58
Figure 27: UCM630X DDNS Setting .............................................................................................................. 59
Figure 28: Using Domain Name to Connect to UCM630X .............................................................................. 59
Figure 29: Create New Firewall Rule .............................................................................................................. 62
Figure 30: Configure Dynamic Defense.......................................................................................................... 64
Figure 31: Fail2ban Settings .......................................................................................................................... 65
Figure 32: SSH Access .................................................................................................................................. 67
Figure 33: LDAP Server Configurations ......................................................................................................... 68
Figure 34: Default LDAP Phonebook DN ....................................................................................................... 69
Figure 35: Default LDAP Phonebook Attributes .............................................................................................. 69
Figure 36: LDAP Serverïƒ LDAP Phonebook .................................................................................................. 70
Figure 37: Add LDAP Phonebook .................................................................................................................. 70
Figure 38: Edit LDAP Phonebook .................................................................................................................. 71
Figure 39: Import Phonebook......................................................................................................................... 71
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Figure 40: Phonebook CSV File Format ......................................................................................................... 71
Figure 41: LDAP Phonebook After Import....................................................................................................... 72
Figure 42: Export Selected LDAP Phonebook ................................................................................................ 73
Figure 43: LDAP Client Configurations ........................................................................................................... 73
Figure 44: GXP2170 LDAP Phonebook Configuration .................................................................................... 75
Figure 45: Set Time Manually ........................................................................................................................ 77
Figure 46: Create New Office Time ................................................................................................................ 78
Figure 47: Settingsïƒ Time Settingsïƒ Office Time ........................................................................................... 78
Figure 48: Create New Holiday ...................................................................................................................... 79
Figure 49: Settingsïƒ Time Settingsïƒ Holiday ................................................................................................. 80
Figure 50: UCM630X Email Settings .............................................................................................................. 82
Figure 51: Email Send log .............................................................................................................................. 83
Figure 52: Email Logs .................................................................................................................................... 83
Figure 53: Zero Config Configuration Architecture for End Point Device ......................................................... 86
Figure 54: UCM630X Zero Config .................................................................................................................. 87
Figure 55: Auto Provision Settings ................................................................................................................. 88
Figure 56: Auto Discover................................................................................................................................ 90
Figure 57: Discovered Devices ...................................................................................................................... 90
Figure 58: Device list - CSV file sample ......................................................................................................... 91
Figure 59: Managing Discovered Devices ...................................................................................................... 91
Figure 60: Global Policy Categories ............................................................................................................... 93
Figure 61: Edit Global Template ................................................................................................................... 102
Figure 62: Edit Model Template.................................................................................................................... 104
Figure 63: OEM Models ............................................................................................................................... 105
Figure 64: Template Management ................................................................................................................ 106
Figure 65: Upload Model Template Manually ................................................................................................ 106
Figure 66: Create New Device ..................................................................................................................... 107
Figure 67: Manage Devices ......................................................................................................................... 108
Figure 68: Edit Device ................................................................................................................................. 108
Figure 69: Edit Customize Device Settings................................................................................................... 110
Figure 70: Modify Selected Devices - Same Model ...................................................................................... 111
Figure 71: Modify Selected Devices - Different Models ................................................................................. 111
Figure 72: Device List in Zero Config ........................................................................................................... 112
Figure 73: Zero Config Sample - Global Policy ............................................................................................. 113
Figure 74: Zero Config Sample - Device Preview 1 ...................................................................................... 114
Figure 75: Zero Config Sample - Device Preview 2 ...................................................................................... 114
Figure 76: Zero Config Sample - Device Preview 3 ...................................................................................... 115
Figure 77: Create New Device ..................................................................................................................... 116
Figure 78: Manage Extensions .................................................................................................................... 148
Figure 79: Export Extensions ....................................................................................................................... 149
Figure 80: Import Extensions ....................................................................................................................... 149
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UCM630X Series User Manual
Version 1.0.2.25
Figure 81: Import File................................................................................................................................... 150
Figure 82: Import Error ................................................................................................................................ 156
Figure 83: Extension Details ........................................................................................................................ 157
Figure 84: E-mail Notification - Prompt Information ...................................................................................... 157
Figure 85: Account Registration Information and QR Code ........................................................................... 158
Figure 86: LDAP Client Information and QR Code........................................................................................ 158
Figure 87: Multiple Registrations per Extension............................................................................................ 159
Figure 88: Extension - Concurrent Registration ............................................................................................ 159
Figure 89: SMS Message Support ............................................................................................................... 160
Figure 90: Edit Extension Group .................................................................................................................. 161
Figure 91: Select Extension Group in Outbound Route ................................................................................ 162
Figure 92: UCM630X FXO Tone Settings ..................................................................................................... 167
Figure 93: UCM630X PSTN Detection ......................................................................................................... 168
Figure 94: UCM630X PSTN Detection: Auto Detect ..................................................................................... 168
Figure 95: UCM630X PSTN Detection: Semi-Auto Detect ............................................................................ 169
Figure 96: Trunk Group ................................................................................................................................ 182
Figure 97: Trunk Group Configuration .......................................................................................................... 182
Figure 98: DOD extension selection ............................................................................................................. 183
Figure 99: Edit DOD .................................................................................................................................... 184
Figure 100: SLA Station ............................................................................................................................... 185
Figure 101: Enable SLA Mode for Analog Trunk ........................................................................................... 186
Figure 102: Analog Trunk with SLA Mode Enabled ....................................................................................... 186
Figure 103: SLA Example - SLA Station ....................................................................................................... 186
Figure 104: SLA Example - MPK Configuration ............................................................................................ 187
Figure 105: Country Codes .......................................................................................................................... 191
Figure 106: Blacklist Import/Export .............................................................................................................. 192
Figure 107: Create New PIN Group ............................................................................................................. 193
Figure 108: PIN Members ............................................................................................................................ 193
Figure 109: Outbound PIN ........................................................................................................................... 194
Figure 110: CDR Record .............................................................................................................................. 194
Figure 111: Importing PIN Groups from CSV files ......................................................................................... 194
Figure 112: Incorrect CSV File ..................................................................................................................... 195
Figure 113: CSV File Format ........................................................................................................................ 195
Figure 114: CSV File Successful Upload ...................................................................................................... 195
Figure 115: Inbound Route feature: Prepend ................................................................................................ 201
Figure 116: Inbound Route - Multiple Mode .................................................................................................. 201
Figure 117: Inbound Route - Multiple Mode Feature Codes .......................................................................... 202
Figure 118: Inbound Route - Route-Level Mode ........................................................................................... 203
Figure 119: Global Inbound Mode ................................................................................................................ 204
Figure 120: Inbound Mode - Default Mode ................................................................................................... 204
Figure 121: Inbound Mode - Mode 1 ............................................................................................................ 204
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Figure 122: Import/Export Inbound Route .................................................................................................... 205
Figure 123: Blacklist Configuration Parameters ............................................................................................ 206
Figure 124: Blacklist csv File........................................................................................................................ 206
Figure 125: Conference ............................................................................................................................... 210
Figure 126: Conference Invitation from Web GUI ......................................................................................... 211
Figure 127: Google Service Settingsïƒ OAuth2.0 Authentication ................................................................... 213
Figure 128: Google Serviceïƒ New Project ................................................................................................... 214
Figure 129: Google Serviceïƒ Create New Credential ................................................................................... 214
Figure 130: Google Serviceïƒ OAuth2.0 Login .............................................................................................. 215
Figure 131: Conference Schedule ................................................................................................................ 217
Figure 132: Contact Group .......................................................................................................................... 218
Figure 133: Conference Recordings............................................................................................................. 219
Figure 134: Conference Call Statistics ......................................................................................................... 219
Figure 135: Conference Report on Web ....................................................................................................... 219
Figure 136: Conference Report on CSV ....................................................................................................... 220
Figure 137: Video Conference Schedule ...................................................................................................... 223
Figure 138: Enabling WebRTC Feature ....................................................................................................... 223
Figure 139: Enabling WebRTC on Extensions .............................................................................................. 224
Figure 140: Grandstream Wave Interface..................................................................................................... 224
Figure 141: Create New IVR ........................................................................................................................ 225
Figure 142: Key Pressing Events ................................................................................................................. 228
Figure 143: Black/White List ........................................................................................................................ 229
Figure 144: Click on Prompt to Create IVR Prompt ...................................................................................... 230
Figure 145: Language Settings for Voice Prompt ......................................................................................... 231
Figure 146: Voice Prompt Package List........................................................................................................ 232
Figure 147: New Voice Prompt Language Added ......................................................................................... 232
Figure 148: Upload Single Voice Prompt for Entire Language Pack .............................................................. 233
Figure 149: Voicemail Settings ..................................................................................................................... 235
Figure 150: Voicemail Email Settings ........................................................................................................... 240
Figure 151: Voicemail Group........................................................................................................................ 240
Figure 152: Ring Group ............................................................................................................................... 242
Figure 153: Ring Group Configuration .......................................................................................................... 244
Figure 154: Sync LDAP Server option .......................................................................................................... 245
Figure 155: Manually Sync LDAP Server ..................................................................................................... 245
Figure 156: Ring Group Remote Extension .................................................................................................. 246
Figure 157: Multicast Paging........................................................................................................................ 247
Figure 158: 2-way Intercom ......................................................................................................................... 249
Figure 159: 1-way Paging ............................................................................................................................ 250
Figure 160: Announcement Paging .............................................................................................................. 251
Figure 161: Private Intercom ........................................................................................................................ 252
Figure 162: Page/Intercom Group Settings .................................................................................................. 253
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