Grandstream Grandstream Wave User manual

Brand: Grandstream

Model: Grandstream Wave

Category: Networking

Type: User manual

Grandstream Networks, Inc.

Grandstream Wave for Apple iOS

User Manual

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Grandstream Wave User Manual

transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without

the express written permission of Grandstream Networks, Inc. is not permitted.

The latest electronic version of this guide is available for download here:

http://www.grandstream.com/support

Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc.

in the United States, Europe and other countries.

 
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Grandstream Wave User Manual 
Table of Contents 
CHANGE LOG ................................................................................................................ 8 
GS Wave Version 1.2.5 .......................................................................................................................... 8 
GS Wave Version 1.2.4 .......................................................................................................................... 8 
GS Wave Version 1.2.3 .......................................................................................................................... 8 
GS Wave Version 1.2.1 .......................................................................................................................... 8 
GS Wave Version 1.1.9 .......................................................................................................................... 8 
WELCOME ..................................................................................................................... 9 
PRODUCT OVERVIEW ................................................................................................ 10 
Feature Highlights ................................................................................................................................ 10 
Grandstream Wave Technical Specifications ...................................................................................... 10 
Grandstream Wave iOS
TM
 Prerequisites ............................................................................................. 11 
USING GRANDSTREAM WAVE .................................................................................. 12 
Dial Screen .......................................................................................................................................... 12 
Dialing a Number Directly ............................................................................................................. 12 
Redial ............................................................................................................................................ 13 
Dialing a Number via Call History ................................................................................................. 14 
Dialing a Number via Contacts ..................................................................................................... 14 
Switching Audio Channel during Call ................................................................................................... 15 
Answering Calls ................................................................................................................................... 16 
Single Incoming Call ..................................................................................................................... 16 
Multiple Incoming Calls ................................................................................................................. 18 
Active Call ............................................................................................................................................ 18 
Call Hold/Resume ......................................................................................................................... 20 
Mute .............................................................................................................................................. 21 
Switching Audio Channel during Call ........................................................................................... 21 
Missed Calls ......................................................................................................................................... 22 
Call Transfer ......................................................................................................................................... 23 
Blind Transfer ................................................................................................................................ 23 
Attended Transfer After Calling ..................................................................................................... 24 
Attended Transfer Before Calling ................................................................................................. 24 
6-Way Conference ............................................................................................................................... 25 

 
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Grandstream Wave User Manual 
Add New Conference.................................................................................................................... 27 
Initiating Conference ..................................................................................................................... 27 
Removing Participant from Conference........................................................................................ 29 
Mute/Unmute Conference ............................................................................................................ 29 
Hold/Resume Conference ............................................................................................................ 30 
Voicemail .............................................................................................................................................. 31 
Contacts ............................................................................................................................................... 33 
Add Contacts ................................................................................................................................ 34 
Search Contacts ........................................................................................................................... 34 
View Contact ................................................................................................................................. 35 
Edit Contact .................................................................................................................................. 36 
Delete Contact .............................................................................................................................. 36 
Call History ........................................................................................................................................... 36 
Messages ............................................................................................................................................. 38 
View Message .............................................................................................................................. 39 
Create New Message ................................................................................................................... 41 
Edit Message ................................................................................................................................ 41 
SETTINGS .................................................................................................................... 43 
Account Settings .................................................................................................................................. 43 
UCM Account (Scan QR Code) .................................................................................................... 43 
UCM Account (Select QR Code Image) ....................................................................................... 44 
SIP Account .................................................................................................................................. 45 
Advanced Settings ............................................................................................................................... 49 
General Settings ........................................................................................................................... 49 
Call Settings .................................................................................................................................. 49 
Network Settings ........................................................................................................................... 50 
Additional Settings ........................................................................................................................ 51 
Custom Settings ................................................................................................................................... 54 
About Version ....................................................................................................................................... 55 
Debug .................................................................................................................................................. 56 
CONNECTING GS WAVE WITH GDS3710 DOOR SYSTEM....................................... 57 
EXPERIENCING GS WAVE .......................................................................................... 59 
 

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Grandstream Wave User Manual

Table of Tables

Table 1: GS Wave Features at a Glance..................................................................................................... 10

Table 2: GS Wave Technical Specifications ................................................................................................ 10

Table 3: Edit Account Parameters ............................................................................................................... 45

Table 4: Account Settings - General Settings Parameters .......................................................................... 46

Table 5: Account Settings - Call Settings Parameters ................................................................................ 46

Table 6: Account Settings - SIP Settings Parameters ................................................................................. 47

Table 7: Account Settings - Network Settings Parameters ......................................................................... 47

Table 8:Account Settings - Codec Settings Parameters ............................................................................. 48

Table 9: Advanced Settings - General Settings Parameters ....................................................................... 49

Table 10: Advanced Settings - Network Settings Parameters .................................................................... 50

Table 11: Advanced Settings - Additional Settings Parameters .................................................................. 51

Table 12: LDAP Settings Parameters ......................................................................................................... 52

Table 13: Custom Settings Parameters ...................................................................................................... 54

Table 14: Debug Settings Parameters ........................................................................................................ 56

 
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Grandstream Wave User Manual 
Table of Figures 
Figure 1: Grandstream Wave Finger Gestures on the Touchscreen .......................................................... 11 
Figure 2: Keypad Screen ............................................................................................................................ 12 
Figure 3: Select Account ............................................................................................................................. 13 
Figure 4: Dial-up via Call History ................................................................................................................ 14 
Figure 5: Dial-up via Contacts ..................................................................................................................... 15 
Figure 6: Switch Call Lines.......................................................................................................................... 16 
Figure 7: Single Incoming Audio Call .......................................................................................................... 17 
Figure 8 Single Incoming Video Call ........................................................................................................... 17 
Figure 9: Multiple Incoming Calls ................................................................................................................ 18 
Figure 10: Audio Call Interface .................................................................................................................... 19 
Figure 11 Video Call Interface ..................................................................................................................... 20 
Figure 12: Call Unhold ................................................................................................................................ 20 
Figure 13: Call Mute .................................................................................................................................... 21 
Figure 14: Call via Bluetooth ....................................................................................................................... 22 
Figure 15: Missed Call Screen .................................................................................................................... 22 
Figure 16: Call Transfer - Blind Transfer ..................................................................................................... 23 
Figure 17: Attended Transfer after Calling - Transferring ............................................................................ 24 
Figure 18: Attended Transfer before Calling - Split ..................................................................................... 25 
Figure 19: Grandstream Wave Conference Screen .................................................................................... 26 
Figure 20: Grandstream Wave Conference - Add New Call to the Conference ......................................... 27 
Figure 21: Grandstream Wave Conference - Initiating Conference ............................................................ 28 
Figure 22: Grandstream Wave Conference - Delete Conference participant ............................................. 29 
Figure 23: Grandstream Wave Conference - Mute Conference Participant ............................................... 30 
Figure 24: Grandstream Wave Conference - Hold Conference .................................................................. 31 
Figure 25: Configure Voicemail UserID ....................................................................................................... 32 
Figure 26: Retrieve Voicemail ..................................................................................................................... 32 
Figure 27: Grandstream Wave Contacts Screen ........................................................................................ 33 
Figure 28: Grandstream Wave Add New Contact ....................................................................................... 34 
Figure 29: Grandstream Wave Search Contact .......................................................................................... 35 
Figure 30: Grandstream Wave View Contact .............................................................................................. 36 
Figure 31 Grandstream Wave Missed Calls Screen ................................................................................... 37 
Figure 32: Grandstream Wave Call History Details Screen ........................................................................ 38 
Figure 33: Grandstream Wave Messages Screen ...................................................................................... 39 
Figure 34: Grandstream Wave Message Details Screen ............................................................................ 40 
Figure 35: Grandstream Wave Create New Message ................................................................................ 41 
Figure 36: Grandstream Wave Message Screen - Edit Message .............................................................. 42 
Figure 37: Add New Account Screen .......................................................................................................... 43 
Figure 38: QR Code Scan Screen .............................................................................................................. 44 
Figure 39: Scan QR Code Image Screen ................................................................................................... 44 

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Figure 40: Account Settings Screen - Registration Success ...................................................................... 45

Figure 41: Call Settings Screen .................................................................................................................. 49

Figure 42: DND Settings Screen ................................................................................................................. 50

Figure 43: LDAP Settings Screen ............................................................................................................... 52

Figure 44 Online Status Interface ............................................................................................................... 54

Figure 45: About Version ............................................................................................................................. 55

Figure 46: Debug ........................................................................................................................................ 56

Figure 47: Configuring GDS3710 Settings on GS Wave ............................................................................ 57

Figure 48: GDS3710 Settings ..................................................................................................................... 58

Figure 49: "OpenDoor" Button .................................................................................................................... 58

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Grandstream Wave User Manual

CHANGE LOG

This section documents significant changes from previous versions. Only major new features or major

document updates are listed here. Minor updates for corrections or editing are not documented here.

GS Wave Version 1.2.5

 Added IPv4 as preferred Internet Protocol [Network Settings].

GS Wave Version 1.2.4

 Added GDS access control function [CONNECTING GS WAVE WITH GDS3710 DOOR SYSTEM]

 Added support audio codecs G729. [Voice Codec and Capabilities] [Preferred Vocoder].

 Added privacy agreement display [About Version].

GS Wave Version 1.2.3

 Added VoIP providers [VOIP Providers].

 Added support CallKit (IOS 10).

GS Wave Version 1.2.1

 Added audio call function and the related video parameters configurations.

 Add BLF function [BLF].

 Add URI call function.

 Remove “Display Password” option under Account Settings [Account Parameters].

GS Wave Version 1.1.9

 This is the initial version for GS Wave Apple iOS

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Grandstream Wave User Manual

WELCOME

Thank you for using Grandstream Wave. To meet the requirements of our customers, Grandstream Wave

emerged on the basis of our existing multimedia VoIP Phones and enable users to move freely and continue

to receive calls from any business or residential SIP account. The Grandstream Wave is a free softphone

application that allows users to connect to their SIP accounts from anywhere in the world and it supports

APPLE iOS

7.0 or higher version, and it is compatible with most of iOS

mobile phones and tablets.

By combining powerful phone functions and integration of Grandstream UCM applications, businesses

throughout the world can use Grandstream Wave for all communication and productivity requirements with

unprecedented high quality experience.

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Grandstream Wave User Manual

PRODUCT OVERVIEW

Feature Highlights

The following tables contain the major features of the GS Wave Apple iOS

version:

Table 1: GS Wave Features at a Glance

Grandstream Wave Technical Specifications

The following table resumes all the technical specifications including the protocols / standards supported,

voice codecs, telephony features, languages and upgrade/provisioning settings for the GS Wave:

Table 2: GS Wave Technical Specifications

Lines

6 lines with up to 6 independent SIP accounts

Protocols and

Standards

SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, DNS (A record, SRV,

NAPTR), STUN/ICE, SIMPLE, LDAP, TLS, DTLS, IPv4, IPv6

Network

Support 2G/3G/4G and WiFi

Camera

Support forward or rear facing cameras

Graphic Display

800 x 480 resolution or higher

Bluetooth

Support making calls with Bluetooth

Voice Codec and

Capabilities

Support G.711µ/a, G.722, G.726-32, G729, iLBC, OPUS, GSM, DTMF (In

Audio, RFC2833, SIP INFO）

Grandstream Wave Apple

iOS

 Support Apple iOS

7.0 version or higher

 Standard SIP-based softphone with exceptional voice quality

 Strong security features including SIP over TLS and 128 or 256-

bit SRTP

 Support 6 SIP accounts, up to 6-way audio conferences

 Support CID, voicemail and call encryption

 Support synchronize with local Contacts on the phone

 Enterprise features including UCM integration, BLF, call

transfer/pickup, LDAP

 Powerful NAT traversal options including automatic NAT

discovery, STUN and UPnP

 Automatic call forward based on time and location rules

 Automatic provision including XML provision and QR code scan

 Fully customizable skins and themes for optional branding needs

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Grandstream Wave User Manual

Telephony Features

Call hold, mute, transfer, forward (unconditional/no-answer/busy/time-based),

call park, paging/intercom, DND (Do Not Disturb), busy lamp field (BLF),

downloadable phone book (XML, LDAP), call waiting, call history, flexible dial

plan, custom ringtones, server redundancy & fail-over, BLF

UCM Integration

Supports many functions like QR code scan

Mobile Device

Integration

Supports background mode, proximity sensor for in-call touch screen and keys

lock, auto rotation, GPS location based call forward (pending)

Feature Functions

LDAP, MWI (Message Waiting Indicator), call history and messages

QoS

Layer 3 (ToS, DiffServ, MPLS) QoS

Security

TLS encryption, SRTP encryption (128-bit and 256-bit)

Multi-language

English, Simplified Chinese

Grandstream Wave iOS

Prerequisites

The Grandstream Wave is compatible with most of Apple iOS

mobile phones and tablets running

operating system version 7.0 or higher and it supports 2G/3G/4G and WiFi. Users could download

Grandstream Wave via scan QR code, or from iOS

App store.

Note: When using the Grandstream Wave for the first time, users have to confirm whether allow the

application to read local contacts from the phone. If it allows, users could view local contacts on the

corresponding Grandstream Wave screen.

To fully manipulate the Grandstream Wave capacitive touch screen, use fingers to operate following the

introductions below on the Grandstream Wave icons, buttons, menu items, onscreen keyboard, etc.

Figure 1: Grandstream Wave Finger Gestures on the Touchscreen

 Tap: Slightly touch the screen with fingertip once to initiate menu, options or applications.

 Long Press: Touch the screen with fingertip for about 2 seconds without lifting finger from the screen

to bring up the context menu for more operations.

 Flick and Slide: Touch the screen with fingertip and slide over the screen. For example, users could

slide up to scroll up the page, slide down to open dropdown menu, slide left to delete an item from the

list. If the finger stays on the screen for too long, the item may be selected and sliding will not occur.

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Grandstream Wave User Manual

USING GRANDSTREAM WAVE

This chapter provides basic operations on the GS wave, including making / receiving calls, call transfer,

conference calls, managing contacts and etc…

Dial Screen

Tap on the keypad button at the bottom of screen to open dial screen, as shown in figure 2.

Figure 2: Keypad Screen

Dialing a Number Directly

1. Access the dial screen;

2. Tap on the upper right corner, select the account as shown in figure 3;

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Grandstream Wave User Manual

Figure 3: Select Account

3. Enter the phone number on the keypad;

4. Tap on to dial out with SIP account; Tap on and select "Dial", "Local Call" or

"Paging" to dial out via local phone number, or select "Add to Contacts" to add the number as a contact

quickly.

Note:

 By default, Grandstream Wave allows users to press # key as SEND key. This behavior can be disabled

via set option "Use # as Dial Key" to "No" under Settings->Account Settings.

 If inserting an active SIM card into the phone, users could make calls with the SIM card number but

cannot send messages with the local phone number.

 Grandstream Wave allows users to input URL with DTMF keyboard. It is recommended to set option

"DialPlan Settings" to "No" under Settings->Account Settings, otherwise, the call may fail when dial up

the number that does not match the DialPlan.

Redial

Users can dial out the last dialed number if there is dialed call history.

1. Access the dial screen;

2. Press # key to dial out the last dialed number.

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Grandstream Wave User Manual

Dialing a Number via Call History

The Grandstream Wave call history is listed on the upper of the dial screen. It displays all call histories (SIP

account) and missed calls. Navigate on the call history entries by tapping on button on the bottom of

the main screen to slide up/down as shown in figure 4.

Figure 4: Dial-up via Call History

Note:

Dialing out through call history will use the account which made the last call.

Dialing a Number via Contacts

Access Contacts by tapping on icon on the bottom of the main screen, all contacts and SIP contacts

are shown up individually as displayed on the following screenshot.

Tap on Keypad or roll

horizontal in the direction of

the arrow to view the call

history.

Tap on one call history entry

to dial out.

Switch between call history or

missed call list

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Grandstream Wave User Manual

Figure 5: Dial-up via Contacts

Switching Audio Channel during Call

Users could switch lines by sliding the call screen when there are multiple calls, as shown in figure 6 below.

Tap Contacts to

access the Contacts

screen.

Search for the contacts by

inputting initials. Tap on the

contact to access the details

screen.

Add new contacts

Switch between all the

contacts and SIP contacts

Make audio call

Send message

Make video call

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Grandstream Wave User Manual

Figure 6: Switch Call Lines

Answering Calls

Single Incoming Call

When the phone is at idle state, and there is an incoming audio call, the phone screen is shown as figure 8

below.

1. Slide right to access call

line screen.

2. Tap on the line to select.

3. Tap on the right area, or

slide to left and go back to

the call screen.

4. Tap on "Unhold" to speak

to this line, other lines will be

put on hold automatically.

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Grandstream Wave User Manual

Figure 7: Single Incoming Audio Call

Tap on button to answer the call via speaker, or tap on button to reject the

call. When there is an incoming video call, the phone screen is shown in figure 8 below. Tap on

or button to answer the call, or tap on button to reject the call.

Figure 8 Single Incoming Video Call

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Grandstream Wave User Manual

Multiple Incoming Calls

When there is another incoming call during an active call at the same time, users will hear call waiting tone,

with the screen displaying the caller’s name or number for the incoming call. A prompt appears for users to

confirm as shown in figure 9.

Figure 9: Multiple Incoming Calls

Tap on button to answer the audio call, once the new call is answered, the current active call

will be placed on hold.

Tap on button to answer the video call, once the new call is answered, the current active call

will be placed on hold.

If the new call is rejected by tapping on button, the current active call will not be interrupted.

Active Call

During an active call, users could hold/resume call, mute/unmute, input DTMF, add new call, initiate

conference, end a call or switch audio channel, turn on/off video, switch front/rear camera. Tap on left

screen, and slide right to bring up the lines list. Users could switch to other lines or add a new call.

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Grandstream Wave User Manual

Figure 10: Audio Call Interface

: Slide to right to add new call or switch lines.

 Speaker: Switch voice channels to speaker or 3.5mm headset if it is plugged in.

 Hold/Unhold: During the call, users could press the HOLD button to hold or resume the call at any

time.

 Keypad: Tap on the icon to bring up digital soft keypad for inputting DTMF.

 More: Access more operations including Back, Transfer, Conference and Mute/Unmute.

 Back: Back to the dial screen, the active call interface will be hidden.

 Transfer: Switch to the transfer screen. Grandstream Wave supports blind transfer and attended

transfer. Please refer to chapter Call Transfer for more details.

 Video On: Tap the icon to send video request to the callee, then access the video call interface after

the callee accepted the request.

 Conference: Add the active line to conference, and bring up the conference screen.

 Mute: Tap on the icon to mute/unmute the call.

 End: Tap on the icon to end the call.

The video call interface is shown as below, the call operations are similar as audio call:

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Grandstream Wave User Manual

Figure 11 Video Call Interface

Call Hold/Resume

During the active call, press the HOLD button to put the call on hold. Users could dial up or answer a new

call. The call hold screen is displayed on the following screenshot:

Figure 12: Call Unhold

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Grandstream Grandstream Wave User manual

Brand: Grandstream

Model: Grandstream Wave

Category: Networking

Type: User manual

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Grandstream Grandstream Wave User manual

Grandstream Grandstream Wave User manual

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