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APC WONSITENBD-SY-10, WONSITENBD-SY-15, WONSITENBD-SY-16 Datasheet

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Rev 10 10/12/2004
APC Global Service Selectorhttp://www.apc.com/support/service/ WONSITExxx-SY-xx
1-Year On-Site Service APC Matrix
®
, Symmetra
®
,
and Symmetra
®
LX
- The right people, the right place, the right time
This service provides APC authorized service personnel at the customer’s location within a specified
period of time. This service offering includes parts, internal batteries (if applicable), labor and travel. The
On-Site Service from APC is available in four different configurations that allow the customer to determine
how quickly APC should arrive on site for an unscheduled visit or emergency situation:
• 1-Year 4 Hour Response On-Site Service
o For mission critical environments that require immediate response to service needs.
Provides authorized personnel on site within 4 hours from the time that APC Technical
Support deems an on site visit is necessary. This response level includes nights,
weekends and holidays
• 1-Year Next Day On-Site Service
o If deemed necessary, APC will provide authorized personnel on site next day, including
weekends and holidays
• 1-Year Next Business Day On-Site Service
o If deemed necessary, APC will provide authorized personnel on site next business day.
Next business day is defined as Monday through Friday, 9am to 5pm – excluding
holidays
• 1-Year On-Site Service with Best Endeavor Response
o If deemed necessary, APC will provide authorized personnel on site on a best endeavor
response basis during normal business hours
Benefits to Customer:
• Frees customer resources to concentrate on core business objectives
• Varying levels of response time to meet customer’s needs
• Security for quick response in an emergency situation
Important Points:
• 4 Hour and Next Day response option not available in all regions. Please consult your local AGS
representative for availability.
• Must purchase one (1) On-Site Service agreement per UPS and per extended battery pack
• SmartCell, SYBATT, SYMIM, SYRIM as extra modules are covered by UPS or Power Array
agreement
• The On-Site Service must be purchased before expiration of unit factory warranty or current APC
service program
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