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  3. TrackMix LTE Plus
TrackMix LTE Plus

REOLINK TrackMix LTE Plus User guide

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Jan 2023
QSG1_A_EN
Quick Start Guide
@ReolinkTech https://reolink.com
58.03.001.0303
Apply to: Reolink TrackMix LTE Plus
+Reolink Solar Panel Plus
English English1 2
What's in the Box 2
Camera Introduction 3
Solar panel Introduction 5
Set up the Camera 7
Install the Product 13
Troubleshooting 20
Specication 21
NoticationofCompliance 21
What's in the Box
EN
Contents
Quick Start Guide
TrackMix
LTE Plus
Solar Panel Plus Pack of Screws
(x4)
Mounting Template
(For Camera)
Hex Key
(x2)
Mounting Plate Mounting Bracket
Open End WrenchMounting Template
(For Solar Panel)
Surveillance
Sticker
Battery-Li12
English English3 4
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Devices
Cloud
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SIM
ON OFF
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Devices
Cloud
the"+"button in the top right corner to add
SIM
ON OFF
Camera Introduction
Mount
Speaker
Antenna
Status LED
Reset Button
* Press the reset button
with a pin to restore
factorysettings.
* Unscrewthecoverrst.
lnfrared Light
Daylight Sensor
Nano SIM Card Slot
Micro SD Card Slot
Spotlight
Lens
Power Switch
Built-in Mic
PIR Sensor
Power Port
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English English5 6
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VGAHDMIUSB
AUDIO
OUT
DC 48V
ON
2 4 6 8
1 3 5 7
OFF
LAN
eSATA
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Panel
Indicator Light
LED Indicator Lights Status Description
Battery Pack
Connecting Cable
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Dierent States of the LED Indicator Light
Eachtimewhenyouconnectthecablefromthesolarpaneltotheshortercableon
thebatterypack,thegreenlightwillbeonfor10seconds,whichmeansthebattery
packisreadytowork.Then,youcancheckdierentstatesoftheindicatorlight
below:
Red Light Green Light Solar Panel
Not charging
Not charging
Charging
Low charging
current or not
charging
Not charging
OO
O Solid
Solid
Solid Solid
BlinkingO
O
Solar panel Introduction
English English7 8
Activate SIM Card for the Camera
Insert the SIM Card
• ChooseaNanoSIMcardthatsupportsWCDMAandFDDLTE.
• SomeSIMcardshaveaPINcode.YoumayuseyoursmartphonetodisablethePIN
rst.
Removethecoverwiththescrewdriver.
NOTE:DonotinserttheIoTorM2MSIMintoyoursmartphone.
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Devices
Cloud
You haven't added any device. Please click
the"+"button in the top right corner to add
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VGAHDMIUSB
AUDIO
OUT
DC 48V
ON
2 4 6 8
1 3 5 7
OFF
LAN
eSATA
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Set up the Camera
Power On the Camera
Itisrequiredtoconnectthecablefromthesolarpaneltotheshortercableonthe
bracketandthecamerachargingcabletothelongerone.Thentightentheirgray
parts.
NOTE:Ensurethatthearrowsonthetwocablesarealigned.
English English9 10
Register the SIM Card
WiththeSIMcardinserted,you
canturnonthecamera.Waita
fewsecondsandaredlightwill
beonandsolidforacoupleof
seconds.Then,itwillgoout.
AblueLEDwillashforafew
secondsandthengosolidbefore
goingout.Youwillhearavoice
prompt“Networkconnection
succeeded”,whichmeansthe
camerahasbeensuccessfully
connectedtothenetwork.
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Devices
Cloud
You haven't added any device. Please click
the"+"button in the top right corner to add
SIM
ON OFF
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Devices
Cloud
You haven't added any device. Please click
the"+"button in the top right corner to add
InsertaSIM-ejecttoolintotheholebesidetheSIMtrayandpushitintopopopenthe
tray.PlacetheSIMcardintothetray,theninsertthetrayintothecameracompletely.
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Devices
Cloud
You haven't added any device. Please click
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SIM
ON OFF
English English11 12
Step 2LaunchtheReolinkApp,clickthe“”buttoninthetoprightcornertoadd
thecamera.ScantheQRcodeonthedeviceandfollowtheonscreeninstructionsto
nishinitialsetup.
Step 1DownloadandinstalltheReolinkClient:Gotohttps://reolink.com>Support>
App&Client.
Step 2LaunchtheReolinkClient,clickthe“”button,inputtheUIDcodeofthe
cameratoadditandfollowtheonscreeninstructionstonishinitialsetup.
Set up the Camera on PC (Optional)
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Set up the Camera on the Phone
Step 1ScantodownloadtheReolinkAppfromtheAppStoreorGooglePlaystore.
NOTE:Youmayalsorunintothefollowingsituations:
Voice Prompt
“SIM card cannot be
recognized”
“TheSIMcardislocked
with a PIN Please disable
it”
“Not registered on
network.Pleaseactivate
yourSIMcardandcheck
the signal strength”
“Networkconnection
failed”
“Datacallfailed.Please
conrmyourcellulardata
plan is available or import
the APN settings”
Camera Status
Camera cannot recognize
thisSIMcard.
YourSIMcardhasaPIN.
Camerafailsto
register to the
operatornetwork.
Camerafailsto
connect
totheserver.
The SIM card has run out
ofdataorAPNsettings
arenotcorrect.
Solutions
1. CheckiftheSIMcardisfacing
thereversedirection.
2.CheckiftheSIMcardisnot
fullyinsertedandinsertitagain.
PuttheSIMcardintoyourmobile
phoneanddisablethePIN.
1.Checkwhetheryourcardis
activatedornot.Ifnot,
pleasecallyouroperator
toactivatetheSIMcard.
2.Thesignalisweakatthecurrent
position.
Please move the camera
toalocationwithbettersignal.
3.Checkifyouareusingthe
correctversionofthecamera.
ThecamerawillbeinStandby
modeandreconnectlater.
1.Pleasecheckwhetherthe
dataplanfortheSIMcard
isstillavailable.
2.ImportthecorrectAPN
settingstothecamera.
English English13 14
Install the Product
Notes on Product Installation Position
1. Pleasechoosealocationforyoursolarpanelthatgetsthemostsunlight
throughouttheyear.TheReolinksolarpanelneedsonlyafewhoursofdirect
sunlighttosucientlypowerupyourcameradaily.Theamountofenergythat
thesolarpanelcanproduceisaectedbyweatherconditions,seasonalchanges,
geographiclocations,etc
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VGAHDMIUSB
AUDIO
OUT
DC 48V
ON
2 4 6 8
1 3 5 7
OFF
LAN
eSATA
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2. Installthecamera2-3meters(7-10ft)aboveground.Thisheightmaximizesthe
detectionrangeofthePIRmotionsensor.Foreectivedetection,pleaseinstallthe
cameraangularly.PleasenotethatifamovingobjectapproachesthePIRsensor
vertically,thecameramayfailtodetectmotion.
English English15 16
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VGAHDMIUSB
AUDIO
OUT
DC 48V
ON
2 4 6 8
1 3 5 7
OFF
LAN
eSATA
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VGAHDMIUSB
AUDIO
OUT
DC 48V
ON
2 4 6 8
1 3 5 7
OFF
LAN
eSATA
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Install the Solar Panel
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VGAHDMIUSB
AUDIO
OUT
DC 48V
ON
2 4 6 8
1 3 5 7
OFF
LAN
eSATA
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1. Securethecameramountingbaseonthemountingbracketwithtwoscrews.
2. Drillholesinthedesiredmountingsurfaceaccordingtothemountingtemplate.
3. Inserttheincludedanchorsandattachthemountingbrackettothemounting
surface.Usetheprovidedopenendwrenchtotightenthescrewstosecurethe
bracket.
4. Installthesolarpaneltothebracket.UsetheprovidedHexKeytotightenthe
screwsandsecurethepanelinplace.
English English17 18
(1) Useascrewdriverandtwoscrewstosecurethelowerpartofthecamerabracket.
(2)Fixtheupperpartwiththescrewdriverandtwoscrews.
(3)Connectthecamera’schargingcabletothelongercableonthebracket.
1. Itisrecommendedtoattachthecameratothemountingbracketforbetter
waterproofperformance.
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VGAHDMIUSB
AUDIO
OUT
DC 48V
ON
2 4 6 8
1 3 5 7
OFF
LAN
eSATA
2
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Install the Camera
Important notice:
• Makesurethesolarpanelisnotblocked.Theenergyharvestingeciencydrops
drasticallyevenwhenasmallportionofthesolarpanelisblocked.
• Pleasedon’tinstallthesolarpanelcompletelyhorizontally.Otherwiseyoursolar
panelmightaccumulatedustandotherdebriseasily.It’sadvisedtoinstallthesolar
panelangularlytoreceivethemostdirectsunlight.
• Wipethesolarpanelregularlyto remove dustordebris.
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VGAHDMIUSB
AUDIO
OUT
DC 48V
ON
2 4 6 8
1 3 5 7
OFF
LAN
eSATA
2
1
2
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2
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VGAHDMIUSB
AUDIO
OUT
DC 48V
ON
2 4 6 8
1 3 5 7
OFF
LAN
eSATA
2
1
2
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5. Loosenthefourscrewsontwosidesofthesolarpanel’sbrackettorotatethe
panelformaximumsunlightexposure.Thenfastenthescrewstightly.
6. Connectthecablefromthepaneltotheshortercableonthebracket.Ensurethat
thearrowsonthetwocablesarealigned.
English English19 20
Troubleshooting
IfthePIRsensorfailstotriggeranykindofalarmwithinthecoveredarea,trythefol-
lowing solutions:
• Makesurethatthecameraisinstalled2-3meters(7-10ft)aboveground.
• MakesurethatthePIRsensororthecameraisinstalledintherightdirection.
• MakesurethePIRsensorisenabledorthescheduleissetupproperlyandrunning.
• Checkthesensitivitysettingsandmakesureit’ssetupproperly.
• Makesurethebatteryisworking.
• Resetthecameraandtryagain.
Ifthesewon’twork,pleasecontactReolink
Supporthttps://support.reolink.com
PIR Sensor Fails to Trigger Alarm
Ifyoufailtoreceiveanypushnoticationswhenmotionisdetected,trythefollowing
solutions:
• Makesurethepushnoticationhasbeenenabled.
• MakesurethePIRscheduleissetupproperly.
• Checkthenetworkconnectiononyourphoneandtryagain.
• MakesurethecameraisconnectedtotheInternet.IftheLEDindicatorunderthe
cameradaylightsensorissolidredorickeringred,itmeansthatyourdevicedis-
connectsfromtheInternet.
• Makesureyou’veenabledAllowNoticationsonyourphone.GototheSystem
SettingsonyourphoneandallowReolinkApptosendpushnotications.
Ifthesewon’twork,pleasecontactReolink
Supporthttps://support.reolink.com
Unable to Receive Push Notications
(1) Drillholesinaccordancewiththemountingholetemplate.
(2) Installthemountbasewithscrews.
(3) Powerthecamerabyconnectingitschargingcabletothelongercableonthe
bracket.
(4) Toadjustthecameradirection,youmaycontrolthecameratopanandtiltvia
ReolinkApporClient.
2. Youcanalsoinstallthecamerainadierentlocationthanthesolarpanel.For
details,seethefollowingsteps.
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Devices
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the"+"button in the top right corner to add
SIM
ON OFF
English English21 22
FCC Radiation Exposure statement
ISED Compliance Statements
ThisequipmentcomplieswithFCCradiationexposurelimitssetforthforanuncon-
trolledenvironment.Thisequipmentshouldbeinstalledandoperatedwithminimum
distance20cmbetweentheradiatorandyourbody.
Thisdevicecontainslicence-exempttransmitter(s)/receiver(s)thatcomplywith
Innovation,ScienceandEconomicDevelopmentCanada’slicence-exemptRSS(s).
Operationissubjecttothefollowingtwoconditions:
(1)Thisdevicemaynotcauseinterference.
(2)Thisdevicemustacceptanyinterference,includinginterferencethatmaycause
undesiredoperationofthedevice.
Note:Thisequipmenthasbeentestedandfoundtocomplywiththelimitsfora
ClassBdigitaldevice,pursuanttoPart15oftheFCCRules.Theselimitsaredesigned
toprovidereasonableprotectionagainstharmfulinterferenceinaresidential
installation.Thisequipmentgenerates,usesandcanradiateradiofrequency
energyand,ifnotinstalledandusedinaccordancewiththeinstructions,maycause
harmfulinterferencetoradiocommunications.However,thereisnoguaranteethat
interferencewillnotoccurinaparticularinstallation.Ifthisequipmentdoescause
harmfulinterferencetoradioortelevisionreception,whichcanbedetermined
byturningtheequipmentoandon,theuserisencouragedtotrytocorrectthe
interferencebyoneormoreofthefollowingmeasures:
•Reorientorrelocatethereceivingantenna.
•Increasetheseparationbetweentheequipmentandreceiver.
•Connecttheequipmentintoanoutletonacircuitdierentfromthattowhichthe
receiverisconnected.
•Consultthedealeroranexperiencedradio/TVtechnicianforhelp.
Caution:Changesormodicationsnotexpresslyapprovedbythepartyresponsible
forcompliancecouldvoidtheuser’sauthoritytooperatetheequipment.
Specication
Temperature: -10°C~+55°C
Humidity:20%~85%
Dimension:228*147*129mm
Formoreinformation,pleasevisitReolinkocialwebsite.
Notication of Compliance
Reolinkdeclaresthatthisdeviceisincompliancewiththeessentialrequirements
andotherrelevantprovisionsofDirective2014/53/EUandDirective2014/30/EU.
Simplied EU Declaration of Conformity
CE Declaration of Conformity
ReolinkdeclaresthatthisproductisincompliancewithElectromagnetic
CompatibilityRegulations2016andElectricalEquipmentSafetyRegulations2016.
ThisdevicecomplieswithPart15oftheFCCRules.Operationissubjecttothe
followingtwoconditions:(1)thisdevicemaynotcauseharmfulinterference,and(2)
thisdevicemustacceptanyinterferencereceived,includinginterferencethatmay
causeundesiredoperation.
UKCA Declaration of Conformity
FCC Compliance Statements
English English23 24
Limited Warranty
Terms and Privacy
Thisproductcomeswitha2-yearlimitedwarrantythatisvalidonlyifpurchased
fromReolinkOcialStoreoraReolinkauthorizedreseller.
Learn more: https://reolink.com/warranty-and-return/.
UseoftheproductissubjecttoyouragreementtotheTermsofServiceandPrivacy
Policyatreolink.com.Keepoutofreachofchildren.
ThisequipmentcomplieswithICRSS-102radiationexposurelimitssetforthforan
uncontrolledenvironment.Thisequipmentshouldbeinstalledandoperatedwith
minimumdistance20cmbetweentheradiatorandyourbody.
ISED Radiation Exposure statement
Thismarkingindicatesthatthisproductshouldnotbedisposedwithother
householdwastes.throughouttheEU.Topreventpossibleharmtotheenvironment
orhumanhealthfromuncontrolledwastedisposal,recycleitresponsiblytopromote
thesustainablereuseofmaterialresources.Toreturnyouruseddevice,pleaseuse
thereturnandcollectionsystemsorcontacttheretailerwheretheproductwas
purchased.Theycantakethisproductforenvironmentallysaferecycling.
Correct Disposal of This Product
Déclaration de conformité ISDE
L'appareil contient un émetteur / récepteur exempté de licence conforme au
CNR exempté de licence d'innovation, sciences et développement économique
Canada.
Les opérations sont soumises aux deux conditions suivantes:
(1) Cet appareil ne peut pas causer d'interférences.
(2) l’appareil doit accepter toute interférence, y compris celles qui
peuvent entra?ner un fonctionnement indésirable de l’appareil.
Déclaration d'exposition aux rayonnements d'ISDE
L'appareil est conforme aux limites d'exposition aux rayonnements
spécifiées dans le CNR - 102 de l'IC pour les environnements non
contr?lés. La distance entre le radiateur et le corps doit être d'au
moins 20 cm lors de l'installation et du fonctionnement de l'appareil.
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