ieGeek ZY-G1 User manual

User Manual

4G Security Camera

ImportantInstructionsBeforeUsing

①Althougheveryeffortismadetomakethemanualscompleteandaccurate,there

maybesomediscrepanciesduetoproductupdates.

②PleaseinsertorpullouttheSIMcardonlywhenthecameraisturnedoff.

③Inordertoensurethatthecameracanobtainagoodmobilenetwork,itis

recommendedthatyouusetheSIMcardthatcomeswiththecamera.

④TheSIMcardthatcomeswiththecameraonlyprovides100Mofdataforfree.

PleaseaddthedataplanintheAPPintimeafteraddingthecamerasuccessfully.

⑤Toensurethecontinuoususeofthecamera,pleaseensurethattheSIMcardhas

sufficientdata,andcontinuetosupplementthedataplanfortheSIMcard.

⑥Thecameraisspeciallydesignedforsportseventsanddoesnotsupport24/7

videostreamingandrecording.

⑦Inordertoensurethebatterylife,itisnotrecommendedtopointthecamera

directlyattheroadorinaplacewithalotofpeople/vehicles

ContactUs

7/24ServiceEmail：

What'sintheBox?

CameraIntroduction

PowerKeyPressandholdthepowerbuttonfor5secondstoturnonthecamera

ResetKeyPressandholdRESETfor5secondstoresetthedevice(Ifyouhave

modifiedthesettings,theywillreverttothefactorydefaultsettings)

SDCardSlotSupportlocalSDcardstorage(upto128G)

SIMCardSlotSupportNonaSIMCard

LensSupportFHD2Kresolution

PowerLightRedmeanschargingisinprogress

Bluemeanschargingiscomplete

MicrophoneCapturesoundforyourvideos

PIRSensorCandetectmovingobjectsupto10metersaway

Working

StatusLight

Redlightcontinuouslyon:cameranetworkabnormal

Redlightflashingslowly:waitingforWi‐Ficonnection

Redandbluelightsflashalternately:SIMcardrecognitionfailed

Bluelightflashingslowly:SIMcardrecognitionissuccessful

SpeakerTwo‐wayvoicecallsoundoutput

DownloadandRegisterAPP

1. Download"CloudEdge"APP

Search"CloudEdge"inAppStoreorGooglePlay,orscantheQRcodebelowto

downloadandinstallitonyoursmartphone.

Note:Foroldusers,

pleaseupdatethe

APPtothelatest

version.

2. APPPermissionSettings

Whenusingtheapplicationforthefirsttime,pleaseturnonthe

following2permissions.

①Allow"CloudEdge"toaccessmobilecellulardataandWLAN,otherwiseyouwill

notbeabletoadddevices.

②Allow"CloudEdge"toreceive

messages,otherwisethephone

willnotreceivealertpush

notificationswhenmotion

detectionoraudiblealertsare

triggered.

*Thefollowingisascreenshotof

IOScellphoneoperation,Android

cellphonepermissionsopen

methodisbasicallythesameas

thismethod.

ChargePortUse5V/2Apowersupplytochargethecamera

ThumbScrewForfixingthecameraandthebottombracket

Antenna4Gdedicatedsignalantenna

3. RegisterAccount

Newusersmustregisterbyemail,theconcretestepsareasfollows:

1. Clickon"Register";2.Followthestepstocompleteyouraccountregistration;3.

Tip:①Pleaseusethecorrecte‐mail.②Pleaseselectthecorrectcountrycode.

③Whenregisteringforanewaccount,pleaseselecttheregionwhereyouare

actuallylocated.(Camerascannotbesharedbetweendifferentregistrationregions.)

ChoiceSIMcard

①ASIMcardisincludedinthecamerabox,andthiscardsupportsthe

majorcarriernetworksinyourcountry.

Ithastheadvantagesofeasyinstallationanduse,fastandconvenientdatarecharge,

strongnetworkcompatibility,strong4Gsignal,strongcompatibilitywiththecamera,

noneedtosignanagreementwiththeoperator,etc.Itisrecommendedforyouto

useit.

Note:ThisSIMcardisonlycompatiblewiththiscamera,pleasedonot

insertitintoasmartphoneorotherelectronicproducts.

②IfyouneedtoconfigureaSIMcardofalocaloperator,pleaserefer

tothefollowinglisttochoose:

ContrariesRecommendedCarriersFrequencyBandsSupportedbythe

Camera

UnitedStatesVerizon/AT&T/T‐MobileLTE‐FDD:B2/B4/B5/B12/B13/B14/B66/B71

UnitesKingdomO2/Vodafone/EE/ThreeLTE‐FDD:B1/B3/B5/B7/B8/B20/B28

LTE‐TDD:B38/B40/B41

GermanyTelekom/Vodafone/Telefónica

FranceOrange/Bouygue/SFR/Free

SpainVodafone/Orange/Movistar

ItalyVodafone/TIM/WindTre/Iliad

OtherCountries

ofEurope

Choosefromlocalmainstream

operators

Note:

*ThecameradoesnotguaranteethecompatibilityoftheSIMcardsofcarriers

otherthanthoselistedintheabovelist,pleasechoosecarefully.Thecameraonly

usesdatatrafficandwillnotuseservicessuchascalls/texts.

*SomecardshaveaPINcodethatyoucandisablefirstwithyoursmartphone.Do

notinsertanIOTorM2MSIMcardintoyoursmartphone.

*Cameraspurchasedinthiscountrycannotbeusedinothercountriesbecauseof

different4Gfrequencybands.CameraspurchasedinEuropearesupportedbythe

countriesmarkedontheSIMcardmanual.

InserttheSIMCard

TheSIMcardslotislocatedinthe

rubbercoverunderthecameralens,

pleaseremovetherubbercover

first.

WhenchoosingaNonaSIM

cardtoinsertitintothe

SIMcardslot,please

remember:thesidewith

thegoldcontactsisfacing

up,andyouneedtopush

thetrimmednotchintothe

SIMcardslotandpressit

allthewayin.

Ifitisdifficulttooperate,pleaseusetheSIMcardtweezersinthecamerabox.

Note:DonotinserttheSIMcardintothecardslotbackwards.ItwillcausetheSIM

cardnottoberecognized,andtheSIMcardwillbestuckinsideandcannotbepulled

out.

PowerOntheCamera

AfterinsertingtheSIMcard,pressandholdthepowerbuttonofthecamerafor3

secondsuntiltheworkingindicatoronthesideofthelenslightsupinred,thenlet

go.

Waitforabout30secondsuntiltheworkingindicatorturnsredandblueandflashes

alternately,youwillhearthevoiceprompt"Waitingtoconnect",whichmeansthe

camerahassuccessfullyconnectedtothe4Gnetwork,andthenextstepistoaddthe

cameraintheAPP.

AddtheCameraOnthePhone

Step1:Movethecameraandsmartphonetoalocationwithagoodmobilenetwork

signal,andmakesuretherearenosignalinterferesaround.

Step2:Runthe"CloudEdge"application,clickandselect"4GCamera".

Step3:Followthepromptstoensurethatthatthecamerahasbeeninsertedinto

theSIMcardandturnedon(theindicatorlightturnsblueandflashes).

Step4:AimtheQRcodeofthemobile

phonedirectlyatthecameralens.Keepa

distanceof15‐25cm(5‐8inch)anddonot

move.Afterhearingthe"Bugu"soundfrom

thecamerauntiltheQRcodeissuccessfully

recognized,clickthe"Hearthesound"

button.

Step5:Afteryouclick"Hearthesound",thecamerawillstartconnectingto

smartphone.Oncetheconnectioniscomplete,theappwilljumptothe"Device

Found!"pagewhereyoucaneditthecameraname,andthenclick"Done".Please

readtheinstallationinstructionsofthecameracarefully.Wheninstallingthecamera

later,itcanhelpyouavoidsomewrongoperations.

Addfailed?Pleaserefertothefollowingtoresolvetheissues:

Camera

voice

prompt

Working

lightstatus

CamerastatusSolutions

Waitforadd

timeout

Indicatorlight

off

Ifthenetworkis

notconfiguredfor

alongtime,the

devicewill

automatically

sleep

Pressthepowerbuttontorestart

SIMcardnot

found

Theredand

bluelights

flash

alternately

andthenturn

off

Thecameradoes

notrecognizethis

SIMcard

CheckwhethertheSIMcardisinserted

inthecorrectdirection2.Check

whethertheSIMcardisnotfully

inserted,andreinsertit

SIMcard

cannotbe

used

Redandblue

lightsflash

alternately

Cameracannot

network

1. PleasecheckwhethertheSIMcard

hasaPINcode,inserttheSIMcardinto

themobilephoneanddisablethePIN

(donotinsertthecamera'sownSIM

cardintothemobilephone).

2. CheckwhetheryourSIMcardhas

beenactivated,ifnot,pleasecontact

theoperatortoactivatetheSIMcard

(thecameracomeswithaSIMcard,

pleasecontactthebrand'scustomer

servicestaff).

3. CheckifyourSIMcarddatais

sufficient

4. Thesignalmaybeweakatthe

currentlocation,pleasemovethe

cameratoapositionwithbettersignal.

NoLTEsignalRedandblue

lightsflash

alternately

SIMcardhasrun

outofdata

PleasecheckifyourSIMcard'sdata

planisavailable

APNnot

matched

Redandblue

lightsflash

alternately

Thecameraisnot

compatiblewith

theAPNofthe

SIMcard

PleaseimporttheAPNoftheSIMcard

intothecameraintheAPP(fordetails,

pleaserefertothefollowingcontent)

Note:Ifyoutrytoaddacameraseveraltimesandstillfail,please

contactthebrand'scustomerservicestaffforhelp.

APNSettings

①OnlyusingthelocalSIMcard,thereisa

probabilitythattheAPNcannotbe

recognized.Whenthecameraplaysthevoice

of"UnrecognizedAPN",addapageof"4G

camera"intheAPP,click"Blinkingredand

bluelights"→select"EntercurrentSIMcard

APNinformation"toentertheAPNsetting

page.

②Justenterthecorresponding

informationinthefirstthreecolumns

"MCC","MNC"and"APN".Ifyoudonot

knowtheAPNinformationoftheSIMcard,

pleaseconsultthecardoperatorfor

assistance.

AftersuccessfullyimportingtheAPN,

pleasere‐addthe4Gcamera.

ChargetheCamera

Itisrecommendedtofullychargethecamerabatterybeforeinstallingthecamera

outdoors.

Chargethecamerawithastandard

andhigh‐quality5Vpoweradapter

(notincluded).

Usethesolarpaneltochargethecamera.

Chargingindicator(atthetopleftofthelens):

RedLED:ChargingBlueLED:Chargingcompleted

Note:Forbetterweatherresistance,insertthechargingportofthesolarpanelinto

therubberplug,andtherubberplugfullycoversthechargingport.

SafetyReminder:Donotuseanon‐5Vpoweradaptertochargethecamera,and

donotchargenearfireandheaters.Ifthebatteryemitsodor,heat,deformationand

otherabnormalconditionsduringthechargingprocess,pleasestopchargingoruseit

immediately.

InstalltheCamera

Notesbeforeinstallation:

①Inordertoensurethatthecameracanobtainagoodnetworksignal,please

installthecamerainalocationwithgoodsignalandnosignalinterference

②Inordertoavoidfrequentalarmsandrapidbatteryconsumption,donotpoint

thecameradirectlyattheroadorincrowdedplaces.

③Makesuretherearenoreflectionswithin5feet(1.5meters)ofthePIRsensor,

otherwiseitwillinterferewiththenormalfunctionofthesensor.

④Foroutdooruse,thecameramustbe

installedforwardforbetterwaterproof

performanceandbetterPIRmotion

sensorefficiency

⑤Inordertoensurebetterwaterproof

performance,afterinstallation,please

ensurethatallrubberplugsonthesurface

ofthecameraarecovered

⑥Inordertobetterconnectthe4G

network,itisrecommendedtoinstallthe

antennaupwardorhorizontally.

⑦Installthecamera2‐3meters(7‐10ft)

abovetheground.Thisheightmaximizes

thedetectionrangeofthePIRmotion

sensor.

⑧Donotplacethecameraexactlyinthedirectionoftheintruder'smovement.The

angleformedbytheconnectionbetweenthePIRsensorandtheintruderandthe

intruder'swalkingroutemustbegreaterthan20degrees.

Note:Asshowninthepicture,thereddottedlineistheusualintrusionpathofthe

intruder,thenpointAisthebestinstallationlocationforthecamera,ifitisinstalled

atpointB,itmaycauseamissedalarm.

InstallationStep:

Step1:UsePowerDrillandtwoscrews

tofixthecamerabracketonthewall.Itis

recommendedthatthebracketbe7‐10ft

abovetheground(2‐3meters)Step2:

Clipthecamerabaseintothebracket

fromtoptobottom,andtheinstallation

iscompleted..

Note:Toremovethecamerafromthe

wall,pressthesnappositionunderthe

bracketwithyourfinger,andthenpull

outthecamera.

InstalltheSolarPanel

Pleaseusetheplasticbracketsandscrewsincludedintheboxtoinstallthesolar

panel.

Step1:Usingthepowerrilland

screws,fastentheplasticbracketofthe

solarpaneltothewall.

Note:Inordertoobtainthebestchargingefficiency,thesolarpanel

mustbeinstalledinalocationwithsufficientsunlight(itis

recommendedthattherebenolightshieldingaround),andthedaily

lighttimecanbeguaranteedtobemorethan4hours.

Step2:Alignthescrewcapofthe

bracketwiththescrewholeontheback

ofthesolarpanelandrotateit

clockwisetofixit.

Step3:Adjusttheangleofthesolar

panelaccordingtotheactual

environment,andensurethatthefront

ofthepanelisfacingup(45°angleis

thebestinclinationangle).

Step4:Unplugtherubberplugonthe

surfaceofthecamerachargingport,

insertthesolarpanelcharginghead

throughtheholeontherubberplug,

andtheninsertitintothecamera

chargingportcorrectly.

Step5:Forbetterwaterproof

performance,pleasecoverthe

chargingportcompletelywiththe

rubberplug.

Note:Toensurethecharging

efficiencyofthesolarpanel,please

cleanthepanelsurfaceregularly.

Note:Inrainydaysandcoldwinters,thechargingefficiencyofthesolarpanelwill

beverylow.Ifthebatteryofthecamerawillrunout,pleaseremovethecamera,take

itindoorsandusethe5Vpoweradaptertofullychargeit,andtheninstallitback.

HowdoOthersUsetheCamera?

Inordertoensurethesecurityofthecamera,thecameraisonlyallowedtobeadded

byoneaccount.Ifothersneedtoaccessthecamerasimultaneously,theycanusethe

"DeviceShare"function.

SharingSteps:

①Othersfirstdownloadandinstallthecamera'sAPP,registeranewaccountand

login(thecountryselectedduringregistrationmustbethesameasyourchoice).

②Youclick"DeviceShare"intheAPP,pleasewatchtheoperationvideofirst,and

followthevideostepstocompletethesharing.

Tip:Whensharing,youneedtoselectthepermissionofthecamera,pleasechoose

accordingtoactualneeds.

③HewillreceiveapushmessageonhisAPP,click"Accept"tocompletethe

sharing.

VideoManagement

ThecameraneedsaMicroSDcard(notincluded)tostorevideofiles.Insertthe

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SDcardrequirements:

①RecommendtheuseofbrandnamecardssuchasSanDisk,Samsung,etc.

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IntroductionofAIhumanoiddetectionfunction:

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HumanoidDetection"and"NightHumanoidDetection",andthecameraisturnedon

bydefault.Afterthehumanoiddetectionfunctionisturnedon,thecamerawillstart

analarmwhenonlyhumanoidsaremoving,andvehicles/animalswillnotbe

detected.Ifyouneedthecameratodetectvehiclesandanimalsnormally,please

turnoffhumandetection.

Youmayencounterthefollowingsituations:

ProblemsandfailuresSolutions

Thephonereceivesfrequent

alarmmessages

①Reducethesensitivityofmotiondetection

②Enablethehumanoiddetectionfunction③Set

thealarmarea④Avoidthecamerafacingthe

roadsideorcrowdedplaces

Therearenomovingobjects

inthealarmpicture

①Reducethemotiondetectionsensitivity②Enable

thehumanoiddetectionfunction

Someonepassedbywithout

alarms

①Checkwhetherthemessagepushpermissionis

enabled②Increasethesensitivityofmotion

detection③Preventintrudersfromwalkingvertically

tothecamera

Frequentleakagealarmsat

night

①Makesuretheimagequalityatnightisnormal②

Turnoff"NightHumanoidCheck"

Mobilealarmisnottimely,

obviouslydelayed

①Increasethesensitivityofmotiondetection

②Avoidintrudersfromwalkingverticallytothe

camera③Checkwhetherthenetworkofthecamera

andmobilephoneisgood

BatteryLifeandSafetyInstructions

Thiscameraisnotdesignedfor24/7operationand24/7recording,butdesignedfor

recordingsportsevents,whichcanbeviewedremotelyonlywhenyouneedit.

ReasonsforshortbatterylifeSolutionstoimprovebatterylife

ThePIRsensorisfrequently

triggered,repeatedlywakingupthe

cameratowork.

①Reducethesensitivityofmotiondetection.

②Enablethehumanoiddetectionfunction.

③Setthealarmarea

④Avoidthecamerafacingtheroadsideor

crowdedplaces.

Frequentandlong‐termremote

viewingofvideosonmobilephones

Reducethefrequencyandtimeofwatching

videosremotely

Thenetworkisverypoor,causing

thecameratosearchthenetwork

frequentlyandautomatically

Determinewhetherthe4Gnetworksignal

aroundthecameraispoor,avoidobjectsthat

interferewiththesignalaround,andmovethe

cameratoapositionwithbettersignal

Inlowtemperatureandcold

weather,batteryperformancewill

bereducedandsolarcharging

efficiencywilldecrease

Incoldweather,reducethesensitivityof

motiondetection,turnonthehumanoid

detectionfunction,setthealarmarea,and

reducetheworkingtimeofthecamera

Inefficientornochargingofsolar

panels

①Ensurethatthesolarpanelcanreceive

sufficientsunlight②Checkwhetherthesolar

panelisfaulty③Regularlycleanthesurface

ofthepanel④Checkwhetherthecharging

portisinpoorcontactorfaulty

Cameraconsumespowerfaster

thansolarchargingefficiency

Refertothesolutionabove

Reminder:Iftheaboveattemptsstillcannotsolvetheproblemofshort

batterylife,pleasecontactthecustomerservicestaffofthebrand

manufacturerforhelp.

BatterySafetyInstructions:

*Ifthebatteryofthecameraisabouttorunout,pleaseremovethecamera,takeit

indoorsandusethe5Vpoweradaptertofullychargeit,andtheninstallitback.

*Donotviolentlydamagethebatterywithsharptools,itmaycausebatteryfailure.

* Pleasekeepthecamerachargingportdryandclean,andprotectthechargingport

witharubberstopperwhenfullycharged.

* Pleaseuseastandardandhigh‐quality5Vpoweradaptertochargethecamera,

pleasedonotuseanon‐5Vpoweradaptertochargethecamera.

*Donotcharge,useorplacethecameranearfireandheaters,ifthebatteryemits

abnormalconditionssuchasodor,heat,deformation,etc.,pleasestopchargingor

useitimmediately.

FAQs

FormoredetailedFAQs,pleaselogintheAPP,"Me"‐"Hele"‐"4GCamera".

Q:Thecameracannotbeturnedon?

A:①Makesurethecameraisfullycharged.Pleaseusethe5Vpoweradapterto

fullychargethecamerabeforeturningiton.②Ifthecameraisfaultyorwaterhas

entered,pleasecontactthecustomerservicestaffofthebrandmanufacturerfor

help.

Q:Failedtoaddcamera?

A:PleasegobacktopageNtofindsolutions,orcontactthecustomerservice

personnelofthebrandforhelp.

Q:Afterthefirstuseforaperiodoftime,thecamerafailstoconnectto

theinternet?

A:①IfyouusetheSIMcardthatcomeswiththecamera,onlya100Mdataplan

willbegivenforfree.Toavoidrunningoutofdata,pleasereplenishthedataplanin

theAPPintime.②PleasecheckwhethertheSIMcarddataplanisnormal,suchas

arrears,excessivedatausage,etc.,andregularlysupplementthedataplanforthe

SIMcard.③Pleasecheckwhetherthe4Gnetworksignalaroundthecameraisgood,

andavoidsignalinterferencearound.④CheckwhethertheSIMcardisloose.

Q:Thecameradropsfrequentlyandcannotbeconnected?

A:①Pleasecheckwhetherthe4Gnetworksignalaroundthecameraisgood,and

avoidsignalinterferencearound.②CheckwhethertheSIMcardisloose.③Check

whetherthe4GnetworkofyourSIMcardoperatorcoverstheinstallationlocationof

thecamera.ItisrecommendedtotrytheSIMcardthatcomeswiththecamera.

Q:Can'tthemobilephonereceivethealarmpushmessage?

A:①Checkwhetherthemessagepushpermissionoftheapphasbeenenabledin

thesystemsettingsofthemobilephone.②Restartthephone,andtheAndroid

phonewilltrytoclearthecache.③Checkwhetherthecamerahasthemotion

detectionfunctionenabled.④Checkwhetherthenetworkofthecameraand

mobilephoneisgood.⑤Checkwhetherthecameraisonline,andcheckwhether

theSIMcarddataplanisnormal,suchasarrears,excessivedatausage,etc.

Q:Motiondetectionmissedalarm?

A:①Increasethemotiondetectionsensitivityofthecamera.②Pleaseinstallthe

cameracorrectlytopreventintrudersfromwalkingverticallytothecamera.(Forthe

solution,pleaserefertothetextof"InstallingtheCamera"inthemanual).③Ifyou

needtodetectvehiclesoranimals,pleaseturnoffthe"AIhumanoiddetection"

function.

Q:CanthecameraconnecttoWi‐Fi?

A:Wi‐Fiisnotsupported,only4Gnetworkissupported.

Q:Howmuchdatadoesthecameraconsumepermonth?

A:Thetrafficconsumedbythecameradependsontheresolutionyouselectwhen

viewing.Thehighertheresolution,thegreaterthetrafficconsumption.Thelonger

thepreviewvideoandvideoplaybacktime,thegreaterthedataconsumption.The

moretimesthePIRsensoristriggered,thegreatertheflowdigestion.We

recommendthatyousubscribetoa2‐4G/monthdataplanpackage.

Q:Thesubscriptiondataplanpackagedoesnottakeeffect,ordoI

needtotransferthepackageandrefundthefee?

A:①Ifyouusethecamera'sownSIMcard,pleasecontactthecustomerservice

staffofthecamera'sbrandmanufacturerforhelp.②IfusingalocalSIMcard,

pleasecontacttheoperatorforassistance.

FCCWarningStatement

Changesormodificationsnotexpresslyapprovedbythepartyresponsiblefor

compliancecouldvoidtheuser’sauthoritytooperatetheequipment.This

equipmenthasbeentestedandfoundtocomplywiththelimitsforaClassBdigital

device,pursuanttoPart15oftheFCCRules.Theselimitsaredesignedtoprovide

reasonableprotectionagainstharmfulinterferenceinaresidentialinstallation.This

equipmentgeneratesusesandcanradiateradiofrequencyenergyand,ifnot

installedandusedinaccordancewiththeinstructions,maycauseharmful

interferencetoradiocommunications.However,thereisnoguaranteethat

interferencewillnotoccurinaparticularinstallation.Ifthisequipmentdoescause

harmfulinterferencetoradioortelevisionreception,whichcanbedeterminedby

turningtheequipmentoffandon,theuserisencouragedtotrytocorrectthe

interferencebyoneormoreofthefollowingmeasures:

‐‐Reorientorrelocatethereceivingantenna.

‐‐Increasetheseparationbetweentheequipmentandreceiver.

‐‐Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhichthe

receiverisconnected.

‐‐Consultthedealeroranexperiencedradio/TVtechnicianforhelp.

Thisdevicecomplieswithpart15oftheFCCRules.Operationissubjecttothe

followingtwoconditions:(1)Thisdevicemaynotcauseharmfulinterference,and(2)

thisdevicemustacceptanyinterferencereceived,includinginterferencethatmay

causeundesiredoperation.

RFExposureStatement

TomaintaincompliancewithFCC'sRFExposureguidelines,Thisequipmentshouldbe

installedandoperatedwithminimumdistanceof20cmtheradiatoryourbody.This

deviceanditsantenna(s)mustnotbeco‐locatedoroperationinconjunctionwith

anyotherantennaortransmitter.

ieGeek ZY-G1 User manual

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