Grandstream UCM6300 Series IP PBX User manual

Grandstream Networks, Inc.

UCM630X Series

Enterprise-Grade Unified Communication Solutions

User Manual

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UCM630X Series User Manual

Version 1.0.3.10

COPYRIGHT

of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express

written permission of Grandstream Networks, Inc. is not permitted.

The latest electronic version of this user manual is available for download here:

http://www.grandstream.com/support

Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in

the United States, Europe, and other countries.

CAUTION

Changes or modifications to this product not expressly approved by Grandstream, or operation of this product

in any way other than as detailed by this User Manual, could void your manufacturer warranty.

WARNING

Please do not use a different power adaptor with your devices as it may cause damage to the products and

void the manufacturer warranty.

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UCM630X Series User Manual

Version 1.0.3.10

GNU GPL INFORMATION

UCM630X firmware contains third-party software licensed under the GNU General Public License (GPL).

Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License

(GPL) for the exact terms and conditions of the license.

Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:

http://www.grandstream.com/support/faq/gnu-general-public-license/gnu-gpl-information-download

 
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UCM630X Series User Manual 
Version 1.0.3.10 
Table of Content 
DOCUMENT PURPOSE ........................................................................... 26 
CHANGE LOG ......................................................................................... 27 
Firmware Version 1.0.3.10.................................................................................................................. 27 
Firmware Version 1.0.2.25.................................................................................................................. 28 
WELCOME ............................................................................................... 29 
PRODUCT OVERVIEW ............................................................................ 30 
Technical Specifications ..................................................................................................................... 30 
INSTALLATION ........................................................................................ 34 
Equipment Packaging ......................................................................................................................... 34 
Connect Your UCM630X (UCM6301 as example) ............................................................................. 34 
UCM6302 front and back view .................................................................................................... 36 
UCM6304 front and back view .................................................................................................... 36 
UCM6308 front and back view .................................................................................................... 37 
GETTING STARTED ................................................................................ 38 
Use the LCD Menu ............................................................................................................................. 38 
Use the LED Indicators ....................................................................................................................... 40 
Using the Web UI ............................................................................................................................... 41 
Accessing the Web UI ................................................................................................................. 41 
Setup Wizard............................................................................................................................... 42 
Main Settings .............................................................................................................................. 42 
Web GUI Languages .................................................................................................................. 43 
Web GUI Search Bar .................................................................................................................. 43 
Saving and Applying Changes .................................................................................................... 44 
Setting Up an Extension ..................................................................................................................... 44 
SYSTEM SETTINGS ................................................................................ 45 
HTTP Server ....................................................................................................................................... 45 
Network Settings ................................................................................................................................ 46 
Basic Settings ............................................................................................................................. 46 
802.1X ......................................................................................................................................... 52 
Static Routes ............................................................................................................................... 53 
Port Forwarding .......................................................................................................................... 56 

 
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ARP Settings ............................................................................................................................... 58 
OpenVPN® ......................................................................................................................................... 59 
DDNS Settings ................................................................................................................................... 61 
Security Settings ................................................................................................................................. 63 
Static Defense ............................................................................................................................. 63 
Dynamic Defense ........................................................................................................................ 66 
Fail2ban ...................................................................................................................................... 68 
SSH Access ................................................................................................................................ 69 
LDAP Server ....................................................................................................................................... 70 
LDAP Server Configurations ....................................................................................................... 71 
LDAP Phonebook ........................................................................................................................ 73 
LDAP Client Configurations ........................................................................................................ 76 
Time Settings ...................................................................................................................................... 78 
Automatic Date and Time ........................................................................................................... 78 
Set Date and Time ...................................................................................................................... 79 
NTP Server ................................................................................................................................. 80 
Office Time .................................................................................................................................. 80 
Holiday ........................................................................................................................................ 81 
Email Settings ..................................................................................................................................... 83 
Email settings .............................................................................................................................. 83 
Email Templates .......................................................................................................................... 85 
Email Send Log ........................................................................................................................... 86 
TR-069 ................................................................................................................................................ 87 
PROVISIONING ....................................................................................... 88 
Overview ............................................................................................................................................. 88 
Configuration Architecture for End Point Device ................................................................................ 88 
Auto Provisioning Settings.................................................................................................................. 89 
Discovery ............................................................................................................................................ 92 
Uploading Devices List ....................................................................................................................... 94 
Managing Discovered Devices ........................................................................................................... 94 
Global Configuration ........................................................................................................................... 95 
Global Policy ............................................................................................................................... 95 
Global Templates ...................................................................................................................... 105 
Model configuration .......................................................................................................................... 107 
Model templates ........................................................................................................................ 107 
Model Update ............................................................................................................................ 109 
Device Configuration ........................................................................................................................ 110 
Create New Device ....................................................................................................................111 
Manage Devices ........................................................................................................................111 

 
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Sample Application ........................................................................................................................... 116 
EXTENSIONS ......................................................................................... 120 
Create New User .............................................................................................................................. 120 
Create New SIP Extension ....................................................................................................... 120 
Create New IAX Extension ....................................................................................................... 129 
Create New FXS Extension ...................................................................................................... 135 
Batch Add Extensions ....................................................................................................................... 141 
Batch Add SIP Extensions ........................................................................................................ 141 
Batch Add IAX Extensions ........................................................................................................ 148 
Batch Extension Resetting Functionality .......................................................................................... 153 
Search and Edit Extension ............................................................................................................... 154 
Export Extensions ............................................................................................................................. 155 
Import Extensions ............................................................................................................................. 155 
Extension Details .............................................................................................................................. 163 
E-mail Notification ............................................................................................................................. 164 
Multiple Registrations per Extension ................................................................................................ 165 
SMS Message Support ..................................................................................................................... 166 
EXTENSION GROUPS ........................................................................... 168 
Configure Extension Groups ............................................................................................................ 168 
Using Extension Groups ................................................................................................................... 169 
ANALOG TRUNKS ................................................................................ 170 
Analog Trunk Configuration .............................................................................................................. 170 
PSTN Detection ................................................................................................................................ 174 
VOIP TRUNKS ....................................................................................... 178 
VoIP Trunk Configuration .................................................................................................................. 178 
Trunk Groups .................................................................................................................................... 189 
Direct Outward Dialing (DOD) .......................................................................................................... 190 
SLA STATION ........................................................................................ 192 
Create/Edit SLA Station .................................................................................................................... 192 
Sample Configuration ....................................................................................................................... 193 
CALL ROUTES ...................................................................................... 195 
Outbound Routes ............................................................................................................................. 195 
Configuring Outbound Routes .................................................................................................. 195 
Outbound Blacklist .................................................................................................................... 198 

 
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Scheduled Sync ........................................................................................................................ 200 
PIN Groups ............................................................................................................................... 200 
Inbound Routes ................................................................................................................................ 203 
Inbound Rule Configurations .................................................................................................... 204 
Inbound Route: Prepend Example ............................................................................................ 208 
Inbound Route: Multiple Mode .................................................................................................. 209 
Inbound Route: Route-Level Mode ........................................................................................... 211 
Inbound Route: Inbound Mode BLF Monitoring ........................................................................ 212 
Inbound Route: Import/Export Inbound Route .......................................................................... 213 
FAX with Two Media .................................................................................................................. 214 
Blacklist Configurations ............................................................................................................. 214 
AUDIO CONFERENCE .......................................................................... 216 
Conference Room Configurations .................................................................................................... 216 
Conference Call Operations ............................................................................................................. 218 
Join a Conference Call .............................................................................................................. 218 
Invite Other Parties to Join Conference .................................................................................... 218 
During The Conference ............................................................................................................. 219 
Google Service Settings Support .............................................................................................. 221 
Conference Schedule ....................................................................................................................... 223 
Cleaner Options ........................................................................................................................ 225 
Contact Group .................................................................................................................................. 226 
Conference Recordings .................................................................................................................... 227 
Conference Call Statistics ................................................................................................................ 227 
VIDEO CONFERENCE ........................................................................... 229 
Video Conference ............................................................................................................................. 229 
Conference Schedule ....................................................................................................................... 230 
Wave WebRTC Video Calling & Conferencing ................................................................................. 231 
IVR ......................................................................................................... 234 
Configure IVR ................................................................................................................................... 234 
Black/White List in IVR ..................................................................................................................... 238 
Create Custom Prompt ..................................................................................................................... 239 
LANGUAGE SETTINGS FOR VOICE PROMPT .................................... 241 
Download and Install Voice Prompt Package................................................................................... 241 
Customize Specific Prompt .............................................................................................................. 243 
Username Prompt Customization .................................................................................................... 244 
Upload Username Prompt File from Web GUI ......................................................................... 244 

 
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Record Username via Voicemail Menu ..................................................................................... 245 
VOICEMAIL ............................................................................................ 246 
Configure Voicemail .......................................................................................................................... 246 
Access Voicemail .............................................................................................................................. 248 
Leaving Voicemail ............................................................................................................................. 250 
Voicemail Email Settings .................................................................................................................. 250 
Configure Voicemail Group............................................................................................................... 251 
RING GROUP ......................................................................................... 253 
Configure Ring Group ....................................................................................................................... 253 
Remote Extension in Ring Group ..................................................................................................... 256 
PAGING AND INTERCOM GROUP ....................................................... 259 
Configure Paging/Intercom Group .................................................................................................... 259 
Configure Multicast Paging ....................................................................................................... 259 
Configure 2-way Intercom ......................................................................................................... 261 
Configure 1-way Paging ............................................................................................................ 262 
Configure Announcement Paging ............................................................................................. 264 
Paging/Intercom Group Settings ............................................................................................... 265 
Configure a Scheduled Paging/Intercom .......................................................................................... 265 
CALL QUEUE ........................................................................................ 267 
Configure Call Queue ....................................................................................................................... 267 
Call Center Settings and Enhancements ......................................................................................... 272 
Queue Statistics ............................................................................................................................... 273 
Switchboard ...................................................................................................................................... 277 
Global Queue Settings ..................................................................................................................... 281 
PICKUP GROUPS .................................................................................. 283 
Configure Pickup Groups ................................................................................................................. 283 
Configure Pickup Feature Code ....................................................................................................... 283 
MUSIC ON HOLD ................................................................................... 285 
BUSY CAMP-ON .................................................................................... 288 
PRESENCE ............................................................................................ 289 
FOLLOW ME .......................................................................................... 292 

 
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SPEED DIAL .......................................................................................... 294 
DISA ....................................................................................................... 296 
EMERGENCY ......................................................................................... 298 
CALLBACK ............................................................................................ 302 
BLF AND EVENT LIST ........................................................................... 303 
BLF ................................................................................................................................................... 303 
Event List .......................................................................................................................................... 303 
DIAL BY NAME ...................................................................................... 306 
Dial by Name Configuration.............................................................................................................. 306 
ACTIVE CALLS AND MONITOR ........................................................... 310 
Active Calls Status ............................................................................................................................ 310 
Hang Up Active Calls ........................................................................................................................ 312 
Call Monitor ...................................................................................................................................... 312 
CALL FEATURES .................................................................................. 314 
Feature Codes .................................................................................................................................. 314 
Parking Lot ....................................................................................................................................... 319 
Call Park ........................................................................................................................................... 321 
Park a Call................................................................................................................................. 321 
Retrieve Parked Call ................................................................................................................. 321 
Monitor Call Park CID Name Information (GXP21xx Phones Only) ......................................... 321 
Call Recording .................................................................................................................................. 322 
Enable Spy ....................................................................................................................................... 323 
Shared Call Appearance (SCA) ........................................................................................................ 323 
ANNOUNCEMENT ................................................................................. 327 
PBX SETTINGS ..................................................................................... 328 
PBX Settings/General Settings ........................................................................................................ 328 
PBX Settings/RTP Settings .............................................................................................................. 330 
RTP Settings ............................................................................................................................. 330 
Payload ..................................................................................................................................... 331 
PBX Settings/Voice Prompt Customization ...................................................................................... 332 

 
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Record New Custom Prompt .................................................................................................... 332 
Upload Custom Prompt ............................................................................................................. 333 
Download All Custom Prompt ................................................................................................... 333 
PBX Settings/ Call Failure Tone Settings ......................................................................................... 334 
SIP Trunk Prompt Tone ............................................................................................................. 334 
General Call Prompt Tone......................................................................................................... 335 
PBX Settings/Recordings Storage ................................................................................................... 336 
PBX Settings/NAS ............................................................................................................................ 338 
SIP SETTINGS ....................................................................................... 339 
SIP Settings/General ........................................................................................................................ 339 
SIP Settings/MISC ............................................................................................................................ 339 
SIP Settings/Session Timer .............................................................................................................. 340 
SIP Settings/TCP and TLS ............................................................................................................... 341 
SIP Settings/NAT .............................................................................................................................. 342 
SIP Settings/TOS .............................................................................................................................. 342 
Transparent Call-Info header ............................................................................................................ 344 
IAX SETTINGS ....................................................................................... 345 
IAX Settings/General ........................................................................................................................ 345 
IAX Settings/Registration .................................................................................................................. 345 
IAX Settings/Security ........................................................................................................................ 346 
INTERFACE SETTINGS ......................................................................... 347 
UCM RemoteConnect ........................................................................... 350 
API CONFIGURATION ........................................................................... 351 
API Configuration Parameters .......................................................................................................... 351 
API Queries Supported ............................................................................................................. 351 
Upload Voice Prompt via API ........................................................................................................... 353 
CTI SERVER .......................................................................................... 356 
ASTERISK MANAGER INTERFACE (RESTRICTED ACCESS) ............ 357 
CRM INTEGRATION .............................................................................. 358 
SugarCRM ........................................................................................................................................ 358 
VTigerCRM ....................................................................................................................................... 359 
ZohoCRM ......................................................................................................................................... 361 

 
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Salesforce CRM ............................................................................................................................... 363 
ACT! CRM ........................................................................................................................................ 364 
PMS INTEGRATION ............................................................................... 366 
HMobile PMS Connector .................................................................................................................. 366 
HSC PMS ......................................................................................................................................... 367 
Mitel PMS ......................................................................................................................................... 368 
IDS PMS ........................................................................................................................................... 369 
PMS API ........................................................................................................................................... 369 
Connecting to PMS ........................................................................................................................... 370 
PMS Features ................................................................................................................................... 371 
Room Status ............................................................................................................................. 371 
Wake Up Service ...................................................................................................................... 372 
Mini Bar ..................................................................................................................................... 373 
WAKEUP SERVICE ............................................................................... 376 
Wake Up Service using Admin Login ............................................................................................... 376 
Wake Up Service from User Portal ................................................................................................... 377 
Wake Up Service using Feature Code ............................................................................................. 378 
ANNOUNCEMENTS CENTER ............................................................... 379 
Announcements Center Settings ...................................................................................................... 380 
Group Settings .................................................................................................................................. 380 
STATUS AND REPORTING ................................................................... 383 
PBX Status ....................................................................................................................................... 383 
Trunks ....................................................................................................................................... 383 
Extensions................................................................................................................................. 384 
Interfaces Status ....................................................................................................................... 385 
System Status .................................................................................................................................. 386 
General ..................................................................................................................................... 386 
Network ..................................................................................................................................... 387 
Storage Usage .......................................................................................................................... 388 
Resource Usage ....................................................................................................................... 389 
System Events .................................................................................................................................. 390 
Alert Events List ........................................................................................................................ 390 
Alert Log .................................................................................................................................... 393 
Alert Contact ............................................................................................................................. 394 
CDR .................................................................................................................................................. 395 
Downloaded CDR File .............................................................................................................. 402 

 
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CDR Export Customization ....................................................................................................... 403 
CDR in GDMS Cloud ................................................................................................................ 404 
Statistics .................................................................................................................................... 404 
Recording Files ......................................................................................................................... 406 
USER PORTAL ...................................................................................... 407 
Basic Information .............................................................................................................................. 409 
Personal Data ................................................................................................................................... 409 
Value-added Features ...................................................................................................................... 409 
MAINTENANCE ..................................................................................... 410 
User Management ............................................................................................................................ 410 
User Information ....................................................................................................................... 410 
Custom Privilege ....................................................................................................................... 411 
Concurrent Multi-User Login ..................................................................................................... 414 
Change Password ..................................................................................................................... 415 
Change Username .................................................................................................................... 416 
Change binding Email ............................................................................................................... 416 
Operation Log ................................................................................................................................... 418 
Upgrading ......................................................................................................................................... 420 
No Local Firmware Servers ...................................................................................................... 421 
Backup .............................................................................................................................................. 422 
Backup/Restore ........................................................................................................................ 422 
Data Sync .................................................................................................................................. 424 
Restore Configuration from Backup File ................................................................................... 426 
System Cleanup/Reset ..................................................................................................................... 427 
Reset and Reboot ..................................................................................................................... 427 
Cleaner ...................................................................................................................................... 428 
USB/SD Card Files Cleanup ..................................................................................................... 431 
System Recovery ............................................................................................................................. 431 
Syslog ............................................................................................................................................... 433 
Network Troubleshooting .................................................................................................................. 434 
Ethernet Capture ....................................................................................................................... 434 
IP Ping ....................................................................................................................................... 435 
Traceroute ................................................................................................................................. 436 
Signaling Troubleshooting ................................................................................................................ 436 
Analog Record Trace ................................................................................................................ 436 
Service Check .................................................................................................................................. 438 
Network Status ................................................................................................................................. 439 

 
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UCM630X Series User Manual 
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EXPERIENCING THE UCM630X SERIES IP PBX ................................. 440 
 
 
 
 
Table of Tables 
Table 1: Technical Specifications ........................................................................................................................ 30 
Table 2: UCM630X Equipment Packaging .......................................................................................................... 34 
Table 3: LCD Menu Options ................................................................................................................................ 39 
Table 4: UCM6304/6308 LED Indicators ............................................................................................................. 40 
Table 5: HTTP Server Settings ............................................................................................................................ 45 
Table 6: UCM630X Network Settings→Basic Settings ....................................................................................... 46 
Table 7: UCM630X Network Settings→802.1X ................................................................................................... 53 
Table 8: UCM630X Network Settings→Static Routes......................................................................................... 54 
Table 9: UCM630X Network Settings→Port Forwarding .................................................................................... 56 
Table 10: ARP Settings ....................................................................................................................................... 59 
Table 11: UCM630X System Settings→Network Settings→OpenVPN® ............................................................ 59 
Table 12: UCM630X Firewall→Static Defense→Current Service ....................................................................... 63 
Table 13: Typical Firewall Settings ...................................................................................................................... 64 
Table 14: Firewall Rule Settings .......................................................................................................................... 66 
Table 15: UCM630X Firewall Dynamic Defense ................................................................................................. 67 
Table 16: Fail2Ban Settings ................................................................................................................................ 69 
Table 17: SSH Access ......................................................................................................................................... 70 
Table 18: Time Auto Updating ............................................................................................................................. 79 
Table 19: Create New Office Time ...................................................................................................................... 80 
Table 20: Create New Holiday............................................................................................................................. 82 
Table 21: Email Settings ...................................................................................................................................... 83 
Table 22: Email Log – Display Filter .................................................................................................................... 86 

 
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Table 23: Auto Provision Settings ....................................................................................................................... 91 
Table 24: Global Policy Parameters – Localization ............................................................................................. 96 
Table 25: Global Policy Parameters – Phone Settings ....................................................................................... 97 
Table 26: Global Policy Parameters – Contact List ............................................................................................. 97 
Table 27: Global Policy Parameters – Maintenance ........................................................................................... 99 
Table 28: Global Policy Parameters – Network Settings .................................................................................. 101 
Table 29: Global Policy Parameters – Customization ....................................................................................... 102 
Table 30: Global Policy Parameters – Communication Settings....................................................................... 103 
Table 31: Create New Template ........................................................................................................................ 105 
Table 32: Create New Model Template ............................................................................................................. 107 
Table 33: SIP Extension Configuration Parameters→Basic Settings ............................................................... 121 
Table 34: SIP Extension Configuration Parameters→Media ............................................................................ 123 
Table 35: SIP Extension Configuration Parameters→Features ........................................................................ 124 
Table 36: SIP Extension Configuration Parameters→Specific Time ................................................................. 129 
Table 37: Table 34: SIP Extension Configuration Parameters→Follow Me ...................................................... 129 
Table 38: IAX Extension Configuration Parameters→Basic Settings ............................................................... 130 
Table 39: IAX Extension Configuration Parameters→Media ............................................................................ 131 
Table 40: IAX Extension Configuration Parameters→Features ........................................................................ 131 
Table 41: IAX Extension Configuration Parameters→Specific Time ................................................................. 134 
Table 42: IAX Extension Configuration Parameters→Follow Me ...................................................................... 134 
Table 43: FXS Extension Configuration Parameters→Basic Settings .............................................................. 135 
Table 44: FXS Extension Configuration Parameters→Media ........................................................................... 136 
Table 45: FXS Extension Configuration Parameters→Features ....................................................................... 137 
Table 46: FXS Extension Configuration Parameters→Specific Time ............................................................... 140 
Table 47: FXS Extension Configuration Parameters→Follow Me .................................................................... 141 
Table 48: Batch Add SIP Extension Parameters ............................................................................................... 141 
able 49: Batch Add IAX Extension Parameters................................................................................................. 149 
Table 50: SIP extensions Imported File Example ............................................................................................. 156 
Table 51: IAX extensions Imported File Example ............................................................................................. 159 
Table 52: FXS Extensions Imported File Example ............................................................................................ 161 
Table 53: Analog Trunk Configuration Parameters ........................................................................................... 170 
Table 54: PSTN Detection for Analog Trunk ..................................................................................................... 177 
Table 55: Create New SIP Trunk ....................................................................................................................... 178 
Table 56: SIP Register Trunk Configuration Parameters .................................................................................. 180 
Table 57: SIP Peer Trunk Configuration Parameters ........................................................................................ 184 
Table 58: Create New IAX Trunk ....................................................................................................................... 186 
Table 59: IAX Register Trunk Configuration Parameters .................................................................................. 187 
Table 60: IAX Peer Trunk Configuration Parameters ........................................................................................ 188 
Table 61: SLA Station Configuration Parameters ............................................................................................. 192 
Table 62: Outbound Route Configuration Parameters ...................................................................................... 195 

 
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Table 63: Outbound Routes/Scheduled Sync ................................................................................................... 200 
Table 64: Outbound Routes/PIN Group ............................................................................................................ 200 
Table 65: Inbound Rule Configuration Parameters ........................................................................................... 204 
Table 66: Conference Room Configuration Parameters ................................................................................... 216 
Table 67: Conference Settings .......................................................................................................................... 217 
Table 68: Conference Caller IVR Menu ............................................................................................................ 220 
Table 69: Conference Schedule Parameters .................................................................................................... 223 
Table 70: Video Conference room Configuration Parameters .......................................................................... 229 
Table 71: Conference Settings .......................................................................................................................... 229 
Table 72: Video Conference Schedule Parameters .......................................................................................... 230 
Table 73: IVR Configuration Parameters .......................................................................................................... 235 
Table 74: Voicemail Settings ............................................................................................................................. 247 
Table 75: Voicemail IVR Menu .......................................................................................................................... 248 
Table 76: Voicemail Email Settings ................................................................................................................... 250 
Table 77: Voicemail Group Settings .................................................................................................................. 252 
Table 78: Ring Group Parameters .................................................................................................................... 253 
Table 79: Multicast Paging Configuration Parameters ...................................................................................... 260 
Table 80: 2-way Intercom Configuration Parameters ........................................................................................ 261 
Table 81: 1-way Paging Configuration Parameters .......................................................................................... 263 
Table 82: Announcement Paging Configuration Parameters ............................................................................ 264 
Table 83: Schedule Paging / Intercom Settings ................................................................................................ 266 
Table 84: Call Queue Configuration Parameters .............................................................................................. 267 
Table 85: Static Agent Limitation ....................................................................................................................... 271 
Table 86: Call Center Parameters ..................................................................................................................... 272 
Table 87: Switchboard Parameters ................................................................................................................... 279 
Table 88: Global Queue Settings ...................................................................................................................... 281 
Table 89: SIP Presence Status ......................................................................................................................... 290 
Table 90: Follow Me Settings ............................................................................................................................ 293 
Table 91: Follow Me Options ............................................................................................................................. 293 
Table 92: DISA Settings .................................................................................................................................... 297 
Table 93: Emergency Numbers Parameters ..................................................................................................... 300 
Table 94: Callback Configuration Parameters................................................................................................... 302 
Table 95: Event List Settings ............................................................................................................................. 303 
Table 96: UCM630X Feature Codes ................................................................................................................. 314 
Table 97 : Parking Lot ....................................................................................................................................... 320 
Table 98: Add SCA Private Number .................................................................................................................. 325 
Table 99: Editing the SCA Number ................................................................................................................... 326 
Table 100: Announcement Parameters ............................................................................................................. 327 
Table 101: Internal Options/General ................................................................................................................. 328 
Table 102: Internal Options/RTP Settings ......................................................................................................... 330 

 
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Table 103: Internal Options/Payload ................................................................................................................. 331 
Table 104: NAS Settings ................................................................................................................................... 338 
Table 105: SIP Settings/General ....................................................................................................................... 339 
Table 106: SIP Settings/Misc. ........................................................................................................................... 339 
Table 107: SIP Settings/Session Timer ............................................................................................................. 340 
Table 108: SIP Settings/TCP and TLS .............................................................................................................. 341 
Table 109: SIP Settings/NAT ............................................................................................................................. 342 
Table 110: SIP Settings/ToS .............................................................................................................................. 342 
Table 111: IAX Settings/General ....................................................................................................................... 345 
Table 112: IAX Settings/Registration ................................................................................................................. 345 
Table 113: IAX Settings/Static Defense ............................................................................................................ 346 
Table 114: PBX Interface Settings .................................................................................................................... 348 
Table 115: Configuration Parameters (New) ..................................................................................................... 351 
Table 116: New API Supported Queries ............................................................................................................ 351 
Table 117: API Configuration Parameters ......................................................................................................... 353 
Table 118: SugarCRM Settings ......................................................................................................................... 358 
Table 119: vTigerCRM Settings ......................................................................................................................... 360 
Table 120: ZohoCRM Settings .......................................................................................................................... 362 
Table 121: Salesforce Settings.......................................................................................................................... 363 
Table 122: PMS Supported Features ................................................................................................................ 366 
Table 123: PMS Basic Settings ......................................................................................................................... 370 
Table 124: PMS Wake up Service ..................................................................................................................... 372 
Table 125: Create New Mini Bar ....................................................................................................................... 373 
Table 126: Create New Maid ............................................................................................................................. 374 
Table 127: Wakeup Service .............................................................................................................................. 377 
Table 128: Max Wakeup Members .................................................................................................................... 377 
Table 129: Announcements Center Settings ..................................................................................................... 380 
Table 130: Group Settings................................................................................................................................. 380 
Table 131: Trunk Status .................................................................................................................................... 384 
Table 132: Extension Status.............................................................................................................................. 385 
Table 133: Interface Status Indicators ............................................................................................................... 386 
Table 134: System Status→General ................................................................................................................. 387 
Table 135: System Status→Network................................................................................................................. 387 
Table 136: Alert Events ..................................................................................................................................... 390 
Table 137: Alert Contact .................................................................................................................................... 394 
Table 138: CDR Filter Criteria ........................................................................................................................... 396 
Table 139: CDR Statistics Filter Criteria ............................................................................................................ 405 
Table 140: User Management→Create New User ............................................................................................ 411 
Table 141: Change Binding Email option .......................................................................................................... 417 
Table 142: Operation Log Column Header ....................................................................................................... 419 

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Table 143: Data Sync Configuration ................................................................................................................. 425

Table 144: Cleaner Configuration ..................................................................................................................... 429

Table 145: USB/SD Card Files Cleanup ........................................................................................................... 431

Table 146: Ethernet Capture ............................................................................................................................. 434

 
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Table of Figures 
Figure 1: UCM6301 Top View ............................................................................................................................. 34 
Figure 2: UCM6301 Back View ........................................................................................................................... 35 
Figure 3: UCM6301 Front View ........................................................................................................................... 35 
Figure 4: UCM6302 Back View ........................................................................................................................... 36 
Figure 5:UCM6302 Front View ............................................................................................................................ 36 
Figure 6: UCM6304 Front View ........................................................................................................................... 36 
Figure 7: UCM6304 Back View ........................................................................................................................... 36 
Figure 8: UCM6308 Front View ........................................................................................................................... 37 
Figure 9: UCM6308 Back View ........................................................................................................................... 37 
Figure 10: Ports Status ....................................................................................................................................... 40 
Figure 11: UCM6302 Web GUI Login Page ........................................................................................................ 41 
Figure 12: UCM630X Setup Wizard .................................................................................................................... 42 
Figure 13: UCM630X Web GUI Language ......................................................................................................... 43 
Figure 14: Web GUI Search Bar ......................................................................................................................... 44 
Figure 15: UCM6302 Network Interface Method: Route ..................................................................................... 50 
Figure 16: UCM6302 Network Interface Method: Switch .................................................................................... 51 
Figure 17: UCM6302 Network Interface Method: Dual ....................................................................................... 52 
Figure 18: UCM630X Using 802.1X as Client..................................................................................................... 52 
Figure 19: UCM630X Using 802.1X EAP-MD5................................................................................................... 53 
Figure 20: UCM6304 Static Route Sample ......................................................................................................... 55 
Figure 21: UCM6304 Static Route Configuration................................................................................................ 56 
Figure 22: Create New Port Forwarding ............................................................................................................. 57 
Figure 23: UCM630X Port Forwarding Configuration ......................................................................................... 58 
Figure 24: GXP2160 Web Access using UCM6302 Port Forwarding ................................................................. 58 
Figure 25: Open VPN® feature on the UCM630X .............................................................................................. 60 
Figure 26: Register Domain Name on noip.com ................................................................................................. 61 
Figure 27: UCM630X DDNS Setting ................................................................................................................... 62 
Figure 28: Using Domain Name to Connect to UCM630X ................................................................................. 62 
Figure 29: Create New Firewall Rule .................................................................................................................. 65 
Figure 30: Configure Dynamic Defense .............................................................................................................. 67 
Figure 31: Fail2ban Settings ............................................................................................................................... 68 
Figure 32: SSH Access ....................................................................................................................................... 70 
Figure 33: LDAP Server Configurations .............................................................................................................. 71 
Figure 34: Default LDAP Phonebook DN ............................................................................................................ 72 
Figure 35: Default LDAP Phonebook Attributes .................................................................................................. 72 
Figure 36: LDAP Server→LDAP Phonebook ...................................................................................................... 73 
Figure 37: Add LDAP Phonebook ....................................................................................................................... 73 
Figure 38: Edit LDAP Phonebook ....................................................................................................................... 74 

 
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Figure 39: Import Phonebook.............................................................................................................................. 74 
Figure 40: Phonebook CSV File Format ............................................................................................................. 74 
Figure 41: LDAP Phonebook After Import ........................................................................................................... 75 
Figure 42: Export Selected LDAP Phonebook .................................................................................................... 76 
Figure 43: LDAP Client Configurations ............................................................................................................... 76 
Figure 44: GXP2170 LDAP Phonebook Configuration ....................................................................................... 78 
Figure 45: Set Time Manually ............................................................................................................................. 79 
Figure 46: Create New Office Time ..................................................................................................................... 80 
Figure 47: Settings→Time Settings→Office Time ............................................................................................... 81 
Figure 48: Create New Holiday ........................................................................................................................... 82 
Figure 49: Settings→Time Settings→Holiday ..................................................................................................... 83 
Figure 50: UCM630X Email Settings .................................................................................................................. 85 
Figure 51: Email Send log ................................................................................................................................... 86 
Figure 52: Email Logs ......................................................................................................................................... 87 
Figure 53: Zero Config Configuration Architecture for End Point Device ........................................................... 89 
Figure 54: UCM630X Zero Config ...................................................................................................................... 90 
Figure 55: Auto Provision Settings ...................................................................................................................... 91 
Figure 56: Auto Discover ..................................................................................................................................... 93 
Figure 57: Discovered Devices ........................................................................................................................... 93 
Figure 58: Device list - CSV file sample .............................................................................................................. 94 
Figure 59: Managing Discovered Devices .......................................................................................................... 94 
Figure 60: Global Policy Categories ................................................................................................................... 96 
Figure 61: Edit Global Template ........................................................................................................................ 106 
Figure 62: Edit Model Template ........................................................................................................................ 108 
Figure 63: OEM Models .................................................................................................................................... 109 
Figure 64: Template Management .................................................................................................................... 110 
Figure 65: Upload Model Template Manually .................................................................................................... 110 
Figure 66: Create New Device ........................................................................................................................... 111 
Figure 67: Manage Devices .............................................................................................................................. 112 
Figure 68: Edit Device ....................................................................................................................................... 112 
Figure 69: Edit Customize Device Settings ....................................................................................................... 114 
Figure 70: Modify Selected Devices - Same Model .......................................................................................... 115 
Figure 71: Modify Selected Devices - Different Models .................................................................................... 115 
Figure 72: Device List in Zero Config ................................................................................................................ 116 
Figure 73: Zero Config Sample - Global Policy................................................................................................. 117 
Figure 74: Zero Config Sample - Device Preview 1 .......................................................................................... 118 
Figure 75: Zero Config Sample - Device Preview 2 .......................................................................................... 118 
Figure 76: Zero Config Sample - Device Preview 3 .......................................................................................... 119 
Figure 77: Create New Device .......................................................................................................................... 120 
Figure 78: Manage Extensions ......................................................................................................................... 154 

 
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Figure 79: Export Extensions ............................................................................................................................ 155 
Figure 80: Import Extensions ............................................................................................................................ 156 
Figure 81: Import File ........................................................................................................................................ 156 
Figure 82: Import Error ...................................................................................................................................... 163 
Figure 83: Extension Details ............................................................................................................................. 163 
Figure 84: E-mail Notification - Prompt Information .......................................................................................... 164 
Figure 85: Account Registration Information ..................................................................................................... 164 
Figure 86: GSWave Settings and QR Code...................................................................................................... 165 
Figure 87: Multiple Registrations per Extension ............................................................................................... 165 
Figure 88: Extension - Concurrent Registration ................................................................................................ 166 
Figure 89: SMS Message Support .................................................................................................................... 167 
Figure 90: Edit Extension Group ....................................................................................................................... 168 
Figure 91: Select Extension Group in Outbound Route .................................................................................... 169 
Figure 92: UCM630X FXO Tone Settings ......................................................................................................... 174 
Figure 93: UCM630X PSTN Detection ............................................................................................................. 175 
Figure 94: UCM630X PSTN Detection: Auto Detect ......................................................................................... 176 
Figure 95: UCM630X PSTN Detection: Semi-Auto Detect ............................................................................... 176 
Figure 96: Trunk Group ..................................................................................................................................... 189 
Figure 97: Trunk Group Configuration .............................................................................................................. 190 
Figure 98: DOD extension selection ................................................................................................................. 191 
Figure 99: Edit DOD .......................................................................................................................................... 191 
Figure 100: SLA Station .................................................................................................................................... 192 
Figure 101: Enable SLA Mode for Analog Trunk ............................................................................................... 193 
Figure 102: Analog Trunk with SLA Mode Enabled .......................................................................................... 193 
Figure 103: SLA Example - SLA Station ........................................................................................................... 193 
Figure 104: SLA Example - MPK Configuration ................................................................................................ 194 
Figure 105: Country Codes ............................................................................................................................... 199 
Figure 106: Blacklist Import/Export ................................................................................................................... 199 
Figure 107: Create New PIN Group .................................................................................................................. 201 
Figure 108: PIN Members ................................................................................................................................. 201 
Figure 109: Outbound PIN ................................................................................................................................ 201 
Figure 110: CDR Record ................................................................................................................................... 202 
Figure 111: Importing PIN Groups from CSV files ............................................................................................ 202 
Figure 112: Incorrect CSV File .......................................................................................................................... 202 
Figure 113: CSV File Format ............................................................................................................................. 203 
Figure 114: CSV File Successful Upload .......................................................................................................... 203 
Figure 115: Inbound Route feature: Prepend .................................................................................................... 209 
Figure 116: Inbound Route - Multiple Mode ...................................................................................................... 210 
Figure 117: Inbound Route - Multiple Mode Feature Codes ............................................................................. 211 
Figure 118: Inbound Route - Route-Level Mode ............................................................................................... 211 

Grandstream UCM6300 Series IP PBX User manual

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