VeriFone VX 820 Quick Setup Manual

Brand: VeriFone

Model: VX 820

Type: Quick Setup Manual

VeriFone VX 820 is an advanced payment terminal that offers a wide range of features for businesses of all sizes. With its sleek design and intuitive touchscreen interface, the VX 820 makes it easy for customers to make payments and for merchants to manage transactions. The VX 820 is also highly secure, with features like EMV chip card acceptance, contactless payments, and end-to-end encryption. Whether you're a small business owner or a large enterprise, the VX 820 is a great choice for your payment processing needs.

Quick Set-Up Guide

VeriFone Vx820 Duet

Thanks for choosing

a First Data™ Terminal.

First Data Terminals are some of

the fastest, most secure point-of-sale

terminals available. Installation

is quick and easy. Simply follow the

instructions and begin accepting

card transactions today.

What’s in the box?

• VeriFone Vx820 Duet base and pin pad

• Thermal Paper Roll

• Telephone Cord and/or Ethernet Cable

• Two-piece AC Power Supply

What else will you need?

If connecting through Cable:

• Router

• Modem

• Ethernet Cable

• Coaxial Cable

If connecting through DSL:

• Router

• Modem

• Ethernet Cable (2)

If connecting through Dial-up:

• Splitter (optional)

Note:

To prevent damage to the FD Terminals and connected devices,

we strongly recommend using a surge protector or UPS

(Uninterruptible Power Supply) with a battery backup and

phone/fax protection.

Port connections

The pictures show a Vx820 Duet terminal.

Phone

For dial-up transactions using a phone line.

USB and RS232

These ports are not in use, but may be used for future

enhancements such as peripheral pin pads, cheque

readers, or used for technical intervention or downloads.

Ethernet

For Internet transactions using Cable or DSL.

AC Input

To connect your power supply to a wall outlet.

Getting to know the Vx820 Duet

Let’s get started...

Typical set-up time: 10-15 minutes

Where to put the FD Terminal

Place the terminal on a desk or tabletop. Avoid areas with

direct sunlight, objects that radiate heat, excessive dust and

other electrical devices that can cause excessive voltage. Placing

the terminal on top of, or too close to magnetic security devices,

may interfere with the device function and communications.

Loading the paper

Lift the printer cover’s latch to open the cover; then lift the cover.

load a roll of paper (2 1/4” width thermal receipt paper of up to

25 meters in length) into the printer. The thermal print-side of

the paper will feed out facing the operator. Close the cover

and tear off any excess paper.

Get connected

You may choose an IP connection (DSL or cable) or dial-up. If

you choose dial-up you must use a dedicated analogue phone

line, which may be the same line as that which your fax machine

connects to. Please note that telephone line sharing increases

risks of communication failures, and additional services such as

call waiting, voicemail alerts, and other dial tone interference may

cause communication failures.

DSL

MODEM

Ethernet Cable

Phone Cord

DSL

OUTLET

Cable

MODEM

Ethernet Cable

Coaxial Cable

CABLE

OUTLET

ROUTER

Dial-up Option 2

Pin pad

Dial-up (dedicated line) Option 1

Phone Cord

Pin pad cable

PHONE

JACK PHONE/FAX

SPLITTER

PHONE

JACK

Find the power input on the side of the terminal base.

Connect the single-pole AC adapter plug to the power input.

Turn the plug so that cord is directed toward the back of

the terminal.

The power supply should be the last item connected to the unit.

Plug the adapter into a surge protector (strongly recommended)

or a standard 120V electrical outlet.

Power Pack: Input: 100 - 240 V AC, 50/60Hz

Output: 9 V DC, 4 A

Plug in the power

Before using the power supply, please connect all peripherals

to the terminal. Failure to do so may result in damage to the unit

or connected devices.

Connect the power cord to the power supply via the three-prong

end and receiver.

Using the CHIP reader

Note: CHIP insertion should be done by your customer, you should

pass the pin pad to the customer and have them insert their card

and complete the transaction.

With the idle message displayed, select the desired transaction

type. Insert the card, face up, with the CHIP side towards the

terminal and insert into the CHIP reader, until it stops. You may feel

a slight click into place.

If the CHIP read fails, check the card position and try again. If

prompted to swipe the card, use the card reader to swipe the

magnetic stripe instead.

Follow the remaining prompts to complete the transaction. Refer

to your Quick reference guide for more detail.

Using the card reader

With the idle message displayed, select the desired transaction

type. Insert the card into the card reader slot, with the magnetic

stripe lying in the slot and facing the terminal.

Slide the card in either direction through the slot without stopping.

If the card swipe fails, check the position of the magnetic stripe

and slide the card again. If failure persists, the card’s stripe may be

damaged, user will have to manually enter the account number on

the keypad.

Follow remaining prompts on the display to complete the

transaction. Refer to quick reference guide for details.

Using the keypad and

touch screen

The Vx820 Duet has 15 physical keys that can be used to select

numbers, letters, and to enter data. And many functions such as

selecting transaction types are controlled by Softkeys on the

touch screen.

Vx820Duet-SUG

6509 1013

trade names referenced in this material are the property of their respective owners.

VeriFone VX 820 Quick Setup Manual

VeriFone VX 820 Quick Setup Manual

VeriFone VX 820 Quick Setup Manual

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