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VX 820

VeriFone VX 820 Quick Setup Manual

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  • What's in the VeriFone VX 820 box?
    Where should I place the terminal?
    How can I load paper into the printer?
    How do I connect the terminal to the internet?
    How do I power on the terminal?
    How do I use the CHIP reader?
    How do I use the card reader?
Quick Set-Up Guide
VeriFone Vx820 Duet
2
Thanks for choosing
a First Data™ Terminal.
First Data Terminals are some of
the fastest, most secure point-of-sale
terminals available. Installation
is quick and easy. Simply follow the
instructions and begin accepting
card transactions today.
What’s in the box?
• VeriFone Vx820 Duet base and pin pad
• Thermal Paper Roll
• Telephone Cord and/or Ethernet Cable
• Two-piece AC Power Supply
3
What else will you need?
If connecting through Cable:
• Router
• Modem
• Ethernet Cable
• Coaxial Cable
If connecting through DSL:
• Router
• Modem
• Ethernet Cable (2)
If connecting through Dial-up:
• Splitter (optional)
Note:
To prevent damage to the FD Terminals and connected devices,
we strongly recommend using a surge protector or UPS
(Uninterruptible Power Supply) with a battery backup and
phone/fax protection.
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4
Port connections
The pictures show a Vx820 Duet terminal.
Phone
For dial-up transactions using a phone line.
USB and RS232
These ports are not in use, but may be used for future
enhancements such as peripheral pin pads, cheque
readers, or used for technical intervention or downloads.
Ethernet
For Internet transactions using Cable or DSL.
AC Input
To connect your power supply to a wall outlet.
Getting to know the Vx820 Duet
35
Let’s get started...
Typical set-up time: 10-15 minutes
Where to put the FD Terminal
Place the terminal on a desk or tabletop. Avoid areas with
direct sunlight, objects that radiate heat, excessive dust and
other electrical devices that can cause excessive voltage. Placing
the terminal on top of, or too close to magnetic security devices,
may interfere with the device function and communications.
Loading the paper
Lift the printer cover’s latch to open the cover; then lift the cover.
load a roll of paper (2 1/4” width thermal receipt paper of up to
25 meters in length) into the printer. The thermal print-side of
the paper will feed out facing the operator. Close the cover
and tear off any excess paper.
Get connected
You may choose an IP connection (DSL or cable) or dial-up. If
you choose dial-up you must use a dedicated analogue phone
line, which may be the same line as that which your fax machine
connects to. Please note that telephone line sharing increases
risks of communication failures, and additional services such as
call waiting, voicemail alerts, and other dial tone interference may
cause communication failures.
5
6
DSL
MODEM
Ethernet Cable
Phone Cord
DSL
OUTLET
Cable
MODEM
Ethernet Cable
Coaxial Cable
CABLE
OUTLET
ROUTER
ROUTER
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Dial-up Option 2
Pin pad
Dial-up (dedicated line) Option 1
Phone Cord
Pin pad cable
PHONE
JACK PHONE/FAX
SPLITTER
PHONE
JACK
8
Find the power input on the side of the terminal base.
Connect the single-pole AC adapter plug to the power input.
Turn the plug so that cord is directed toward the back of
the terminal.
The power supply should be the last item connected to the unit.
Plug the adapter into a surge protector (strongly recommended)
or a standard 120V electrical outlet.
Power Pack: Input: 100 - 240 V AC, 50/60Hz
Output: 9 V DC, 4 A
Plug in the power
Before using the power supply, please connect all peripherals
to the terminal. Failure to do so may result in damage to the unit
or connected devices.
Connect the power cord to the power supply via the three-prong
end and receiver.
Using the CHIP reader
Note: CHIP insertion should be done by your customer, you should
pass the pin pad to the customer and have them insert their card
and complete the transaction.
With the idle message displayed, select the desired transaction
type. Insert the card, face up, with the CHIP side towards the
terminal and insert into the CHIP reader, until it stops. You may feel
a slight click into place.
If the CHIP read fails, check the card position and try again. If
prompted to swipe the card, use the card reader to swipe the
magnetic stripe instead.
Follow the remaining prompts to complete the transaction. Refer
to your Quick reference guide for more detail.
Using the card reader
With the idle message displayed, select the desired transaction
type. Insert the card into the card reader slot, with the magnetic
stripe lying in the slot and facing the terminal.
Slide the card in either direction through the slot without stopping.
If the card swipe fails, check the position of the magnetic stripe
and slide the card again. If failure persists, the card’s stripe may be
damaged, user will have to manually enter the account number on
the keypad.
Follow remaining prompts on the display to complete the
transaction. Refer to quick reference guide for details.
Using the keypad and
touch screen
The Vx820 Duet has 15 physical keys that can be used to select
numbers, letters, and to enter data. And many functions such as
selecting transaction types are controlled by Softkeys on the
touch screen.
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Vx820Duet-SUG
6509 1013
© 2013 First Data Corporation. All Rights Reserved. All trademarks, service marks and
trade names referenced in this material are the property of their respective owners.
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