Altusen KN9000 User manual

User Manual

KN9000

2004-05-04

FCC Information

This is an FCC Class A product. In a domestic environment this product may cause

radio interference in which case the user may be required to take adequate measures.

This equipment has been tested and found to comply with the limits for a Class A

digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to

provide reasonable protection against harmful interference when the equipment

is operated in a commercial environment. This equipment generates, uses and can

radiate radio frequency energy and, if not installed and used in accordance with

the instruction manual, may cause harmful interference to radio communications.

Operation of this equipment in a residential area is likely to cause harmful

interference in which case the user will be required to correct the interference at

his own expense.

®

All brand names and trademarks are the registered property of their respective owners.

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Package Contents

The complete KN9000 package contains the following components:

M 1 KN9000 KVM On the Net Control Unit

M 1 CS Custom KVM Cable Set

M 1 Rack Mounting Kit

M 1Software Disk

M 1Power Cord

M 1 User Manual

M 1 Quick Start Guide

M 1 Warranty Registration Card

Check to make sure that all the components are present and in good order. If

anything is missing, or was damaged in shipping, contact your dealer.

Read this manual thoroughly and follow the installation and operation

procedures carefully to prevent damage to the switch or any of the devices that

connect to it.

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Contents

1. Introduction

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

2. Hardware Setup

Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

3. The Administrator Utility

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Starting Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

The Settings Notebook . . . . . . . . . . . . . . . . . . . . . . . . . 13

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Uploading Changes . . . . . . . . . . . . . . . . . . . . . . . . . 14

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

User Management . . . . . . . . . . . . . . . . . . . . . . . . . 21

Customization . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Upgrading the Firmware . . . . . . . . . . . . . . . . . . . . . . . . 24

Java Authentication Page . . . . . . . . . . . . . . . . . . . . . . . . 26

4. The Windows Client

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Starting Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

The Connection Screen . . . . . . . . . . . . . . . . . . . . . . . 28

The Tools Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

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Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Config . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Connecting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Screen Information . . . . . . . . . . . . . . . . . . . . . . . . . 35

Keystrokes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Mouse Synchronization . . . . . . . . . . . . . . . . . . . . . . 36

Video Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . 38

Work Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

5. The Java Client

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Starting Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

The Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

6. The Log Server

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Starting Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

The Menu Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Configure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

The KN9000 List Panel . . . . . . . . . . . . . . . . . . . . . . . . 53

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

The Event List Window . . . . . . . . . . . . . . . . . . . . . . . . 54

Appendix A. Troubleshooting

General Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

The Administration Utility . . . . . . . . . . . . . . . . . . . . . . . 55

The Windows Client . . . . . . . . . . . . . . . . . . . . . . . . . . 55

The Java Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

The Log Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Sun Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

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Appendix B. Specifications

Appendix C. Stacking and Mounting

Stacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Rack Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Appendix D. Technical Support

ALTUSEN Technical Support . . . . . . . . . . . . . . . . . . . . . 63

ALTUSEN Website . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

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About This Manual

This User Manual provides information concerning the installation,

configuration, and operation of the KN9000 16-Port LCD Console KVM

Switch.

Overview

Chapter 1, Introduction, introduces you to the KN9000 System. Its purpose,

features and benefits are described.

Chapter 2, Hardware Setup, presents the front and back panel components,

and explains how to connect the KN9000 to your server or KVM switch and the

Internet.

Chapter 3, The Administrator Utility, explains the Adminstrator Utility;

how to connect to the KN9000 as an administrator; and how to configure the

KN9000 for User operation.

Chapter 4, The Windows Client, explains how to run the Windows Client

Software; how to connect to the KN9000 and how to remotely control the

connected server (or servers via a KVM switch).

Chapter 5, The Java Client, explains how to run the Java Client Software;

how to connect to the KN9000 and how to remotely control the connected server

(or servers via a KVM switch).

Chapter 6, The Log Server, is used by the Administrator. It is a

Windows-based utility that records all the events that take place on the selected

KN9000 units and stores them in a searchable database.

Appendixes provide technical specifications and other helpful information.

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Conventions

This manual uses the following conventions:

Courier

Indicates text that you should key in.

[ ]

Indicates keys you should press. For example, [Enter] means to

press the Enter key. If keys need to be chorded, they appear

together in the same bracket with a plus sign between them:

[Ctrl+Alt].

1.

Numbered lists represent procedures with sequential steps.

M

Bullet lists provide information

>

Indicates selecting an option on a menu. For example, Start >

Run means to open the Start menu, and then select Run.

Indicates critical information.

Getting Help

For additional help, advice, and information, ALTUSEN provides several

support options. If you need to contact ALTUSEN technical support with a

problem, please have the following information ready beforehand:

M Product model number, serial number, and date of purchase.

M Your computer configuration, including operating system, revision level,

expansion cards, and software.

M Any error messages displayed at the time the error occurred.

M The sequence of operations that led up to the error.

M Any other information you feel may be of help.

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ALTUSEN Technical Support

North America Technical

Phone Support

Registered ALTUSEN product owners are entitled to

telephone technical support. Call the ALTUSEN

Technical Support Center: 949-453-8885.

International Technical Phone

Support

1. Contact your local dealer.

2. Call the ALTUSEN Technical Support Center:

1-949-453-8885.

Email Support Email your questions and concerns to:

[email protected]

Online Troubleshooting The ALTUSEN support website:

http://www.altusen.com/support

provides online troubeshooting that describes the

most commonly encountered problems and offers

possible solutions to them.

Online Documentation User Manuals are available electronically at the

ALTUSEN support website:

http://www.altusen.com/support

Software Updates Download the latest drivers and firmware for your

product from the ALTUSEN support website:

http://www.altusen.com/support

Product Information

For information about all of ALTUSEN’s products and how they can help you

connect without limits, visit ALTUSEN on the webat http://www.altusen.com

ALTUSEN Authorized Resellers

ALTUSEN provides the following ways to find an authorized reseller in your area:

M In the United States of America, call: 866-ALTUSEN

M In Canada and South America, call: 949-453-8885

M In all other locations, call: 886-2-8692-6789

M Visit ALTUSEN on the web at http://www.altusen.com for a list of locations

and telephone numbers

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Chapter 1.

Introduction

Overview

The KN9000 is a control unit that uses the IP protocol to allow administrators

to monitor and access their computers from remote locations. The KN9000

connects to the Internet, an Intranet, LAN, or WAN using industry standard

Category 5 cable; and to a local server or KVM switch using KVM cables.

Since the KN9000 uses TCP/IP for its communications protocol, the server or

KVM switch it is connected to can be accessed from any computer on the Net -

whether that computer is located down the hall, down the street, or half-way

around the world.

Operators at remote locations connect to the KN9000 via its IP address. Once a

connection to a KN9000 has been established and authorization granted, the

remote computers can exchange keyboard, video and mouse signals with the

server or KVM switch - just as if they were physically present and working on

the equipment directly.

Utilizing advanced security features, the KN9000 is the fastest, most reliable,

most cost effective way to remotely access and manage widely distributed

multiple computer installations.

KVM Switch

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The Administrator and Client utilites provided with the KN9000 package make

the KN9000 easy to install, maintain, and operate. System administrators can

handle a multitude of tasks with ease - from installing and running GUI

applications, to BIOS level troubleshooting, routine monitoring, concurrent

maintenance, system administration, rebooting and even pre-booting functions.

The Administrator Utility is used to configure the system; limit access from

remote computers; manage users; and maintain the system with firmware and

software module updates.

The Log Server records all the events that take place on selected KN9000 units

for the administrator to analyze.

On the client side, both a Windows GUI Client and a Java Client are provided

for IP connection and login to the KN9000 unit from anywhere on the net. The

client software allows the user to view and control the servers connected to the

KN9000. Inclusion of a Java-based client ensures that the KN9000 is platform

independent, and is able to work with all operating systems.

Once an operator successfully connects and logs in, his screen displays what is

running on the remote unit attached to the KN9000 (a KVM OSD display, a

server’s desktop, or a running program, for example) and he can control it from

his console just as if he were there.

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Features

M Remote access of KVM switches or servers via LAN, WAN, or the Internet;

control your installation from down the hall, down the street, or half-way

around the world

M Supports 10Base-T, 100Base-T, TCP/IP

M Advanced security features include password protection and advanced

encryption technologies

M High video resolution: up to 1280 x 1024 @ 60Hz

M Windows GUI and Java-based client software; Java client works with all

operating systems

M Upgradeable firmware via RJ45 Ethernet connection (with default F/W)

M Supports unlimited user accounts

System Requirements

M For best results we recommend that the computers used to access the the

KN9000 control unit have at least a P III 1 GHz processor, and that the

screen resolution is set to 1024 x 768.

M For the Windows Client, you must have DirectX 7.0 or higher installed.

M For the Java Client, you must have Sun’s Java 2 JRE 1.4 or higher.

M Only non-interlaced video signals at the following resolutions and refresh

rates are supported:

Resolution Refresh Rates

640 x 480 60, 70, 75, 85, 90, 100, 120

720 x 400 70, 75

800 x 600 56, 60, 70, 75, 85, 90, 100

1024 x 768 60, 70, 75, 85, 90, 100

1152 x 864 60, 70, 75

1280 x 1024 60

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Notes:

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Chapter 2.

Hardware Setup

Components

Front Panel

1. Reset Switch

Pressing this switch in performs a system reset.

Note: This switch is recessed and must be pushed with a thin object - such

as the end of a paper clip, or a ballpoint pen.

2. 10/100 Mbps Data LED

M Lights GREEN to indicate 100 Mbps data transmission speed.

M The LED is OFF when data speed is 10 Mbps.

3. Link LED

Flashes GREEN to indicate that a Client program has accessed the device.

4. Power LED

Lights when the KN9000 is powered up and ready to operate.

1 2 3 4

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Rear Panel

1. Power Socket

The power cord to the AC source plugs in here.

2. Power Switch

This switch turns the KN9000 On and Off.

3. DIP Switch

The default setting for this switch is 1 OFF; 2 ON, 3 OFF; 4 OFF.

Segment 2 must be ON in order to save the changes made in the

Administration Utility (see Chapter 3). For security reasons, we strongly

recommend keeping Segment 2 OFF except for the times you make

Administration Utility changes.

4. RJ-45 Jack

The cable that connects the KN9000 to the Internet server plugs in here.

5. Local Console Port Section

The local administrator’s keyboard, monitor, and mouse plug in here. Each

port is indicated by an appropriate icon. The administrator can use this

console to access the server (or KVM switch) connected to the KN9000.

6. KVM Port Section

The KVM cable that links the KN9000 to the server or KVM switch tplugs in

here. Each port is indicated by an appropriate icon.

3 412

5 6

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Installation

To install the KN9000, refer to the diagram below (the numbers correspond to the

numbered steps), and do the following:

1. Plug the local administrator’s keyboard, mouse, and monitor into the unit’s

Console Ports.

2. Use the KVM cable provided with this package to connect the Keyboard,

Video and Mouse ports from the KN9000’s KVM Port Section, to the

Keyboard, Video and Mouse ports of the server or KVM switch that you are

installing.

3. Plug the LAN or WAN cable into the KN9000’s RJ-45 socket.

4. Plug the power cord into the Power Socket and into an AC power source.

5. Power up your server or KVM installation.

6. Power up the KN9000.

1. Make sure that power to all the devices you will be connecting up

have been turned off. You must unplug the power cords of any

computers that have the Keyboard Power On function.

2. To prevent damage to your installation, make sure that all devices

on the installation are properly grounded.

KVM Switch

1

4

3

2

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Notes:

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Chapter 3.

The Administrator Utility

Installation

1. Insert the Altusen software CD into your CD-ROM drive

2. Open the drive and folder where the Administrator Setup icon

(kn9kadmintool.exe) is located and double click the icon.

The Administration Utility installation screen appears:

3. Click Next, and follow the on-screen instructions to complete the installation

and have the program icon placed on the desktop.

Starting Up

Run the program either by double clicking (DClick) its icon, or by keying in

the full path to kn9kadmintool.exe on the command line.

Note: As a security feature, in order to save any changes that are made to the

Administrator Utility, Segment 2 of the KN9000’s DIP Switch must be

set to ON. Otherwise, the changes are discarded when you exit the

program. In order to prevent unauthorized changes, we strongly

recommend that you set Segment 2 OFF after you have finished making

your configuration changes and exited the utility.

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If this is the first time that you are running the utility a dialog box appears

requesting you to input your serial number. The serial number can be found on

the bottom panel of the KN9000. Key in the serial number - 5 characters per

box - then Click OK.

The Administrator Utility attempts to find all the KN9000 devices installed on

the local LAN segment. When it has finished searching, it displays a device

selection window similar to the one below:

KN9000 devices on the local LAN segment found by the Administrator Utility

are displayed in the large central listbox (KN9000 devices).

M If the unit you wish to configure appears in the listbox, Dclick it.

M If the unit you want doesn’t appear in the listbox, key in its IP address in the

KN9000 address field, and its Port number in the Port box, then Click Login.

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