Alcatel 4035 User manual

Alcatel OmniPCX Enterprise

Alcatel 4035 Attendant set

User manual

ALC

ETL

NOTE:

Product specifications contained in this document are subject to change without

notice. Products and services described in this document may not be offered

in every country. For the most current information, please contact your Alcatel

representative or your Alcatel equipment provider.

may not be reproduced in whole or in part without the express written permission

of Alcatel.

Alcatel

®

and the Alcatel logo are registered trademarks of Alcatel. All other

trademarks are the property of their respective owners.

This manual has been updated for version R4.1

The CE mark indicates that this product conforms to the following Council

Directives :

- 89/336/CEE (concerning electro-magnetic compatibility)

- 73/23/CEE (concerning electrical safety)

- 1999/5/CE (R

&TTE)

Summary
Alcatel 4035 Attendant set
Chapter 1
Presentation of the attendant set
1 General observations ................................................................ 1. 1
2 Add-on equipment ..................................................................... 1. 3
3 Fixed function keys ................................................................... 1. 3
4 Programmable keys with pictograms ..................................... 1. 5
4.1 Description of the pictogram .......................................................... 1. 5
4.2 Function of the keys ....................................................................... 1. 5
5 Dynamic function keys ............................................................. 1. 7
5.1 Principle ........................................................................................ 1. 7
5.2 Function of keys SK1 to SK5 .......................................................... 1. 7
5.3 Operation of keys SK1 to SK5 ......................................................... 1. 8
6 Call waiting LEDs ....................................................................... 1.10
7 Display and associated key ...................................................... 1.10
7.1 Attendant set in «plugged in» position and idle ............................... 1.10
7.2 Attendant set in «unplugged» position ............................................ 1.11
7.3 During communications processing ................................................ 1.11
8 Dialling keypad ........................................................................... 1.13
9 Loudspeaker and «Hands free» .............................................. 1.13
3EU19875ENAA - Ed. 01 - September 2002 - Alcatel 4035 Attendant set 0-1

Alcatel 4035 Attendant set
Chapter 2
Attendant set facilities
1 Main telephone facilities ........................................................... 2. 1
1.1 Call to a free internal user ............................................................... 2. 1
1.2 Call to an internal user w ho is not free ............................................ 2.15
1. 3 Ext ernal call ................................................................................... 2.19
1.4 Answering an ordinary call ............................................................. 2.22
1.5 Routing an external I/C call to a free set .......................................... 2.24
1.6 Routing an external o/g call to a free set .......................................... 2.26
1.7 Routing on busy set ....................................................................... 2.26
1.8 Routing in programmed conferen ce ................................................ 2.28
1.9 Answering a call-back request ........................................................ 2.30
1.10 Status messages - Information messages ....................................... 2.30
2 Additi onal telephone facilities ................................................. 2.31
2.1 Principle ........................................................................................ 2.31
2.2 Forwarding between attendants ...................................................... 2.32
2. 3 Chained extend .............................................................................. 2.33
2.4 Charged extend .............................................................................. 2.34
2.5 Extend with camp-on release .......................................................... 2.35
2.6 DTMF transparency ........................................................................ 2.37
2.7 Decimal transparency ..................................................................... 2.38
2.8 Transmission of a calibrated cut-off ( flashing) ................................. 2.39
2.9 Tempo rary suppression of automatic transfer ................................. 2.40
Chapter 3
Management from the attendant set
1 Implementation .......................................................................... 3. 1
0-2
3EU19875ENAA - Ed. 01 - September 2002 - Alcatel 4035 Attendant set

Alcatel 4035 Attendant set
3.2 Attendant set operation ............................................................ 3. 2
3.2.1 «ON/OFF» fixed key ........................................................................ 3. 2
3.2.2 «AUTO» fixed key ........................................................................... 3. 3
3.2.3 «Information» fixed key .................................................................. 3. 4
3.3 General operation ...................................................................... 3.15
3.3.1 «Reservation of trunk groups» fixed key ......................................... 3.15
3.3.2 Programming functions («SERVICE» fixed key) ............................... 3.18
Chapter 4
Key facilities programm able by system management
4.1 Progammable key facilities ...................................................... 4. 1
3EU19875ENAA - Ed. 01 - September 2002 - Alcatel 4035 Attendant set 0-3

Alcatel 4035 Attendant set

0-4 3EU19875ENAA - Ed. 01 - September 2002 - Alcatel 4035 Attendant set

Chapter

1 Presentation of the attendant

set

Warning: This topic has not been updated for OmniPCX Enterprise as neither the operating

principle or implementation has been significantly modified.

1.1 General observations

The purpose of the attendant sets organised in groups is to ensure the routing of external calls

and, where appropriate, to call the exterior on request from installation users.

In addition, certain functions can be implemented from the attendant set, such as:

- installation reduced service cut-over, if this set is the last one still in service,

- reservation of external lines for its exclusive use (if trunk groups can be reserved),

- monitoring of installation operation,

- operation in automatic connection,

- programming of services such as date and time, collective repertory, charging unit

counters, etc.

3EU19875ENAA - Ed. 01 - September 2002 - Alcatel 4035 Attendant set 1-1

Chapter 1

Presentation of the attendant set

Figure 1.1 : User view of the terminal

The Alcatel 4035 attendant set is equipped with the following elements:

1. Handset (can be replaced by a headset).

2. Loudspeaker located under the handset.

3

.

T

wo-colour L ED (red or green).

4. Navigator key ; this is used to scroll the dynamic keys labels pages or lines (upwards

or downwards).

5. Programmable key associated with a pictogram.

6. Dynamic function keys.

7. Alphanumeric display 2 lines x 40 characters.

8. «Hands free» microphone.

1-2

3EU19875ENAA - Ed. 01 - September 2002 - Alcatel 4035 Attendant set

Presentation of the attendant set

9. Alphabetical keyboard (call by name, programming of the individual repertory, of text

messages).

10. Fixed function keys (system programmed).

11. Numbering keypad (12 keys).

12. Fixed keys.

13. Red indicator (hands free).

1.2 Add-on equipmen t

The Alcatel 4035 attendant set may be completed with optional keypad units with a maximum

of 60 programmable keys.

2 models are available:

- 20 keys:Alcatel 4090M ,

- 40 keys: Alcatel 4090L .

Each key can be programmed as a resource or supervision key by the installer.

In addition, certain keys can also be locked.

1.3 Fixed function keys

Key Role

Status of associated pictogram

Unlit In normal service

Change over to "Service" mode

from idle position

SERVICE

Activate ”Services" operations

(additional facilities/program-

ming functions)

Change over to "Service" mode

from a communication

Unlit In normal service (manual

connection)

AUTO

Changeoverto"Automatic

mode"

Changeoverto"Auto"mode

(automatic connection)

Unlit De-activation ("Unplug" position)

ON/OFF Activate/inhibit attendant set

Normal ("Plug in" position)

Unl

it

No r

eservation/Direct seizure

au

thorized

Trunk group reservedTrunk group reservation

Directseizureprohibitedonall

sets

3EU19875ENAA - Ed. 01 - September 2002 - Alcatel 4035 Attendant set 1-3

Chapter 1

Presentation of the attendant set

Key Role

Status of associated pictogram

(Redial)

Dials the last number dialled on

the keypad again

Unlit No activated

(Store/Red .)

Store a number for redial. You

cannot erase a stored number.

The new number stored takes

the place of the previous number

stored.

Number stored

Lit Call(s) in hold

(Mult

. Hold)

Store call(s) in hold.

Flashing Retrieve from hold

Makes it possible to : Unlit "HandsFree" inactive

(Hands

free)

- make

s a call without going

off-hook

- to answer a call without going

off-

hook

- to activate the "handsfree"

microphone whilst in

conv

ersation

"Han

dsFree" active

Amplified reception

inactive

OK

Activate/inhibit loudspeaker

3

Amplified reception

active

Sounds levels of the loudspeaker

( )

3

: Sound level 3

Adj

ustement of sound level on

lou

dspeaker

4

:So

und level 4

5

: Sound level 5

6

: Sound level 6

7

: Sound level 7

Diode associated with the key

Unlit Micro active(Mute)

Act

ivate/inhibit microphone

dur

ing conversation.

Lit Micro inactive

(Menu)

To have access to the

customization of the attendant

set.

1-4 3EU19875ENAA - Ed. 01 - September 2002 - Alcatel 4035 Attendant set

Presentation of the attendant set

Key Role

Status of associated pictogram

To release a communication or

programming

To scroll the dynamic keys labels

pages or lines.

:Segmentlit

: Segment unlit

: Segment flashing

Note: The «ISDN» key cannot be used at present.

1.4 Programmable keys with pictograms

1.4.1 Description of t he pictogram

Each key has an associated pictogram divided into six icons which are activated according to

the status of the function or resource programmed on this key

Synoptic of a fully activated pictogram:

.

1.4.2 Function of the keys

Key Role

Status of associated

pictogram

Programed function

Inactive

Active

Unlit

Function needing attendant’s

intervention

Inactive

Active

Unlit

Free Unlit

Call supervision

On hold

Call-back request

Calling

busy

Flashing

3EU19875ENAA - Ed. 01 - September 2002 - Alcatel 4035 Attendant set 1-5

Chapter 1

Presentation of the attendant set

Key Role

Status of associated

pictogram

Individual hold

Put on hold

Retrieve

Flashing

Individual routing

Call routing

Retrieve from rou ting

Flashi

ng

: Segment lit

: Segment flashing

Note: These keys cannot be programmed from the attendant set but can be assigned a fixed role by

system management (see chapter

Key facilities programmable by system management).

The following functions can be assigned to these keys:

- not assigned,

- programmable,

- individual hold,

- trunk group supervision,

- supervision of out-of-service trunks,

- deletion of repertory number,

- individual routing,

- abbreviated dialling,

- network/network connection with supervision,

- call presentation

1

,

- transfer with privilege.

The «call presentation» function is used to supervise waiting queues concerning:

- entity calls

2

- private, public calls,

- external calls,

- internal calls,

- VIP calls,

1. This function is preprogrammed on the «Programmable » 1 key which can neither be deleted or modified

2. Reminder: An entity is identified by a unique number. If the installation is shared, for example, between several

companies, each company constitutes an entity with its own sets, trunk groups and attendant groups.

1-6 3EU19875ENAA - Ed. 01 - September 2002 - Alcatel 4035 Attendant set

Presentation of the attendant set

- call-back,

- return from chaining or charging,

- inter-attendant transfer,

- individual calls,

- normal hold,

- others.

1.5 Dynamic function keys

1.5.1 Principle

These are keys SK1 to SK5 which are under the display. By convention, the keys SK1 to SK5

are numbered from left (SK1) to right (SK5).

SK1

SK2 SK3 SK4 SK5

«Dynamic» keys are keys for which the function is defined by the system according to the

current state of the facility or the programming in progress. They cannot be programmed by

the user.

Keys SK1 to SK5 are mainly used in telephone operation. The function is validated in the

system when the label is displayed on the screen. The attendant can use it by pressing the key

corresponding to the label.

Pressing a key opposite which no label is displayed has no effect; this avoids activating untimely

operations by inadvertence.

1.5.2 Function of keys SK1 to SK5

Key Label Role

SK1

- EnqOff

- Reseiz

enquiry call cancellation.

call again.

SK2

- Ring

- Broker

- Intrud

- IntOff

call.

broker’s call.

call offer.

offer cancellation.

3EU19875ENAA - Ed. 01 - September 2002 - Alcatel 4035 Attendant set 1-7

Chapter 1

Presentation of the attendant set

Key Label Role

SK3

- Transf

- CampOn

- OnHold

- Endial

transfer.

retrieve from routing.

hold.

end of external dialling.

SK4

- Fwd

- Intern

thecalleduser’sforwarding

destination.

group call connection.

SK5

- Releas

- Next

release.

call connection.

All the dynamic keys are also used for:

- implementing additional operating facilities (call-back, text messaging, etc),

- customising the attendant set by the « »fixedkey,

- modifying system management by the «SERVICE »fixedkey,

- storing an individual repertory.

1.5.3 Operation of keys SK1 to SK5

1.5.3.1 Function key SK1

- With the label «Reseiz» displayed

This label is displayed during an o/g call to the exterior, on transmission of the first digit of

the external number.

This function is used to renew the numbering on thesameline: the system automatically

carries out release and line seize and, on display of the trunk number, it is possible to start

numbering again.

- With the label «EnqOff» displayed

This function is used to release the enquiry call communication and return to conversation

mode with the first correspondent.

1.5.3.2 Function key SK2

- With the label «Ring» displayed

Following an ordinary call or an enquiry call to an internal user, this function is used to

activate ringing on the set on which the call has been connected.

If the set is free, its number is shown on the display preceded by the indication «Free ».

If this user has just off-hooked before the call, it receives the music on hold indicating that

it is «reserved » by the attendant and «Conv » is displayed before the number: in this

position, pressing this key can then be used to enter into conversation with t he internal

user.

- With the label «Broker» displayed

1-8 3EU19875ENAA - Ed. 01 - September 2002 - Alcatel 4035 Attendant set

Presentation of the attendant set

This function is used, when the conversation in enquiry call mode has been established,

to change from one correspondent to the other by pressing the key, with automatic hold of

the other correspondent.

- With the label «Intrud» displayed

Following an ordinary call or enquiry call to an internal user, this function can be used - if

the link is not protection against Break-in (intrusion) - to break in on the communication

of the set on which the call has been connected. The number of this set is shown on the

display, preceded by «Busy.I »or«Busy.E ».

Break-in is accompanied by a specific tone sent to all participants.

- With the label «IntOff» displayed

If the break-in is accepted, the display changes and the «cancel Intrud » becomes active.

1.5.3.3 Function key SK3

- With the label «OnHold» displayed

This

function is used to put the correspondent on hold until retrieved later.

- With

the label «Transf» displayed

In enquiry call position, this function is used to transfer the first correspondent to the

seco

nd.

- With t

he label «CampOn» displayed

This function is used to retrieve the correspondent routed.

- With the label «Endial» displayed

This function indicates to the system that the external numbering, whose format is

unknown, has terminated and is complete.

1.5.3.4 Function key SK4

- With the label «Fwd» displayed

This function is used to make a call directly on the called user’s forwarding destination set.

- With the label «Intern» displayed

This function is used to connect to the call to a user who has carried out an «attendant

group call ».

1.5.3.5 Function key SK5

- With the label «Releas» displayed

In ordinary and enquiry call position, this function is used to release the communication in

progress.

- With the label «Next» displayed

This function is used to connect to the call (internal/external) with the highest priority. The

priority order is defined at system management level.

3EU19875ENAA - Ed. 01 - September 2002 - Alcatel 4035 Attendant set 1-9

Chapter 1

Presentation of the attendant set

1.6 Call waiting LEDs

The LED is used to indicate internal and external calls waiting on the attendant set via the

following states:

- Off

No call is waiting on the attendant set.

- On green

There are normal waiting calls.

- On red

There are urgent and/or priority waiting calls.

1.7 Display and associated key

The display comprises 2 lines of 40 alphanumeric characters.

Note: The contrast of the display can be adjusted by pressing the « » fixed function key followed by the

«Prog » dynamic key (see .chapter Management from the attendant set - 1 § Programming the attendant

set)

Each line contains character strings whose length is a function of the information to be

displayed.

The i

nformation concerns:

- the s

tatus of the user,

- the n

ame programmed in the system,

- the r

epertory number and the public network access category of the user,

- the n

ame of the trunk group, the line selected in the trunk group and its number,

- the d

isplay of the normal and urgent waiting call counters,

- the a

uthorised functions and facilities,

- the da

ta during system programming from the attendant set.

Return to the previous screen is shown by the sign «

» on the left of the display.

Thepresenceofanadditionalscreenisshownbythesign«

» on the right of the display.

Press the «

» key is used to move onto the next screen or return to the previous one.

1.7.1 Attendant set in «plugged in» position and idle

The screen shows the number of normal waiting calls and urgent waiting calls.

Urgent waiting calls are calls waiting longer than 30 seconds. They concern both circuits and

sets that are routed, calling or being called back or on ordinary hold.

1-10

3EU19875ENAA - Ed. 01 - September 2002 - Alcatel 4035 Attendant set

Presentation of the attendant set

In the event of no reply to waiting calls after a programmable threshold, a specially cadenced

ringing is sent and followed by display «Waiting calls », before the screen shows «Operator

absent ».

To return to operational mode, «unplug » and then «plug in » the attendant set (see chapter

Management from the attendant set - 1 § «ON/OFF» fixed key)

1.7.2 Attendant set in «unplugged» position

The screen shows the status of the group, which can be:

- Night service

or

- Day service

or

- Forward 1

or

- Forward 2

Regardless of the service displayed, the attendant set is inhibited. Only the command for

changing to «plugge d in » position can be activated (see chapter Management from the

attendant set - 1 § «ON/OFF» fixed key)

1.7.3 During communications processing

The screen completes the information provided by the labels and, at all times, displays

information useful for processing the call.

1.7.3.1 Ordinary or enquiry call to an internal set

The number of the called set is displayed as the digits are dialled.

After numbering, the screen shows the following information (from left to right):

a. Set status

• Free

The set is free and automatically placed in «RESERVED »status.

• Ringing

The set is rung following camp-on ringing (press the «Ring » dynamic key).

• Conv

The user answers the call. This status is also displayed if the user off-hooks before being

rung (the user hears the hold music, indicating that the set is reserved by the attendant).

• Busy.E

The user is in an external communication (the busy level is not indicated).

• Busy.I

The user is in an internal communication (the busy level is not indicated).

• Out of Service

The user set is out of service (problem on the set, cable, equipment).

3EU19875ENAA - Ed. 01 - September 2002 - Alcatel 4035 Attendant set 1-11

Chapter 1

Presentation of the attendant set

• Unobtainable

The called set is already being rung or is on hold or in line lockout or in communication

with a user with, in addition, one call waiting or in programming.

• The Þ sign

If the number (or the name) displayed is not the one dialled by the attendant, the sign

indicates that the display corresponds to a set reached by the call which is forwarded or

overflowing.

b. The repertory number of the set.

c. The name of the internal user on which the call has been connected.

d. The number of the public network access category of the user set.

1.7.3.2 Call by an internal set

After answering the call and each time the attendant is in communication with the user (for

example, following an o/g seize), the following information is displayed (from left to right):

a. Set status

• Conv

The set has off-hooked and the attendant is in conversation with the user (if not, change

to conversation mode by pressing the «Ring » dynamic key).

• Free

The user has on-hooked. The attendant is in the same case as a call to a free set (see .§

1.7.3.1 : Ordinary or enquiry call to an internal set )

b. The repertory number of the set.

c. The name of the user calling you.

d. The number of the public network access category of the user set.

1.7.3.3 I/c external communication

After call answer, and whenever the attendant is in communication with the trunk, the screen

will display the following information (from left to right):

a. Trunk status

• Conv

The trunk is considered by the PBX as being in conversation.

• Free

The external correspondent has on-hooked and the PBX has received a release signal.

b. The name of the trunk group to which the trunk belongs.

c. The number of the trunk.

1.7.3.4 O/g external communication

As soon as the seize prefix is dialled, the name of the trunk group is displayed (in case of

overflow, the name displayed is that of the trunk group actually used).

If no trunk is available, the label «Trunk unobtainable » is displayed.

1-12

3EU19875ENAA - Ed. 01 - September 2002 - Alcatel 4035 Attendant set

Presentation of the attendant set

The external number is displayed as the digits are dialled.

On entering conversation (reception of the answer signal or reception of the first charging

unit after the timer), the attendant is in the case of an i/c call (see § 1.7.3.3 : I/c external

communication )

1.8 Dialling keypad

The dialling keypad has 12 keys: 1 to 0, *, #.

1.9 Loudspeaker and «Hands free»

The loudspeaker is located under the handset and the «Hands free » microphone is located

above at the bottom right of the set.

These 2 functions are automatically cut-over when the attendant set is used in «Hands free »

position. On the other hand, the loudspeaker can be validated when the attendant set is used

from the handset.

In both operating cases, the loudspeaker volume can be adjusted. Validating the «Hands free

» position and loudspeaker volume level are activated using the «

» (Hands free), «

OK

» (Loudspeaker), « »and« » f ixed keys.

3EU19875ENAA - Ed. 01 - September 2002 - Alcatel 4035 Attendant set 1-13

Chapter 1

Presentation of the attendant set

1-14 3EU19875ENAA - Ed. 01 - September 2002 - Alcatel 4035 Attendant set

Page is loading ...

Alcatel 4035 User manual

Alcatel 4035 User manual

Related papers

Other documents