PictureTel Concorde 4500 Administrator's Manual

Concorde•4500

Administrator’s Guide



PictureTel Corporation, 100 Minuteman Road, Andover, MA 01810

www.picturetel.com

PictureTel is a registered trademark of PictureTel Corporation. The PictureTel logo, Concorde, GroupBoard,

GroupShare, GroupView, LimeLight, LiveShare Plus, System 4000, M-8000, HVQ, SG3, SG4, Link-64E,

IDEC, WorldCart, PowerMic, Look-At-Me-Button, LAMB, QuickPad, and IMX are trademarks of PictureTel

Corporation.

ACCUNET, DATAPHONE, and Touch-Tone are registered trademarks of AT&T; MPDM is a trademark of

AT&T.

Velcro is a registered trademark of Velcro USA, Inc.

DATAPATH is a trademark of Northern Telecom.

The information contained in this document is subject to change without notice. PictureTel assumes no

responsibility for technical or editorial errors or omissions that may appear in this document or for the use of

this material. Nor does PictureTel make any commitment to update the information contained in this

document. This document contains proprietary information which is protected by copyright. All rights

reserved. No part of this document may be photocopied or reproduced in any form without the prior written

consent of PictureTel Corporation.

Edition: 800-0304-04/A

Customer order number: DOC-S4500-ADMN

Warning:

Changes or modiﬁcations to this unit not expressly approved by the party responsible for

compliance could void the user’s authority to operate the equipment.

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant

to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful

interference when the equipment is operated in a commercial environment. This equipment generates,

uses, and can radiate radio frequency energy and, if not installed, operated, and maintained in

accordance with PictureTel Corporation guides and manuals, may cause harmful interference to radio

communications. Operation of this equipment in a residential area is likely to cause harmful interference

in which case the user will be required to correct the interference at his own expense.

Shielded cables must be used with this unit to ensure compliance with the Class A FCC limits.

Do you have any suggestions or comments on the

documentation you received with Concorde•4500? If so,

please send them by e-mail to [email protected].

Note:

In this document, the term “monitor” is used to refer to the NTSC or PAL television (TV) broadcast

receiver that is part of the Concorde•4500 system. These receivers are governed by different regulations

than computer monitors.

Bescheinigung Des Herstellers/Importeurs

Hiermit wird bescheinigt, daß das Concorde•4500

in Übereinstimmung mit den Bestimmungen

der Vfg 1046/1984 funkenstört ist.

Der Deutschen Bundespost wurde das Inverkehrbringen dieses Geräts angezeigt und die Berechtigung zur

Überprüfung der Serie auf Einhaltung der Bestimmungen eingeräumt. Dieses Gerät wurde sowohl einzeln

als auch in einer Anlage, die dem normalen Anwendungsfall entspricht, auf die Einhaltung der

Funkentstörbestimmungen geprüft. Es ist jedoch möglich, daß die Funkentstörbestimmungen unter

ungünstigen Umständen bei anderen Gerätekombinationen nicht eingehalten werden. Für die Einhaltung

der Funkentstörbestimmungen der gesamten Anlage, in der dieses Gerät betrieben wird, ist der Betreiber

verantwortlich.

Notice to Users of Public DATAPHONE® Digital Service

The following instructions are provided to ensure that you comply with FCC Rules, Part 68.

1. All direct connections to DDS lines must be made through standard plugs and jacks furnished by the

telephone company. No connections can be made to party lines or coin lines. Before connecting your

unit, you must do the following:

a. Tell your local telephone company that you have an FCC registered device and that you wish to

connect to the company’s line. Provide them with the 14-digit FCC registration number listed on the

device’s label. They will also need to know the facility interface code and service code to connect

the necessary service. For your unit, the facility interface code is 04DU5-56 for 56 kbps service.

The service code is 6.0Y.

b. Inform the local telephone company of the jack arrangement you want to use, which is RJ-48S.

c. Connect the channel service unit (CSU) with the appropriate cable after the telephone company

has installed the requested jack.

2. If the unit appears to be malfunctioning, it should be disconnected from the telephone line until you learn

if your equipment or the telephone line is the source of the trouble. If your equipment needs repair, it

should not be reconnected until it is repaired.

3. The CSU is designed to prevent harm to the DDS network. If the telephone company ﬁnds that the

equipment exceeds tolerance parameters, the telephone company can temporarily disconnect service,

although they will attempt to give you advance notice if possible.

4. Under FCC Rules, no customer is authorized to repair this equipment. This restriction applies

regardless of whether the equipment is in or out of warranty.

5. If the telephone company alters their equipment or operations in a manner that will affect use of this

device, they must give you advance warning so as to give you the opportunity for uninterrupted service.

You will be advised of your right to ﬁle a complaint with the FCC.

6. In the event of equipment malfunction, all repairs should be performed by PictureTel Corporation or an

authorized agent. It is the responsibility of the users requiring service to report the need for service to

our company or to one of our authorized agents.

Note:

It is illegal to export a

Concorde•4500 system that contains the encryption option from the United

States without approval from the United States Department of State. See your PictureTel sales

representative for details.

Notice to Canadian Users

This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus

set out in the Radio Interference Regulations of the Canadian Department of Communications (DOC).

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux

appareils numériques de la class A prescrites dans le Réglement sur le brouillage radioélectrique édicté par

le ministère des Communications du Canada.

The Canadian Department of Communications label identiﬁes certiﬁed equipment. This certiﬁcation means

that the equipment meets certain telecommunications network protective, operational, and safety

requirements. The Department does not guarantee the equipment will operate to the user’s satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities

of the local telecommunications company. The equipment must also be installed using an acceptable

method of connection. In some cases, the company’s inside wiring associated with a single line individual

service may be extended by means of a certiﬁed connector assembly (telephone extension cord). The

customer should be aware that compliance with the above conditions may not prevent degradation of service

in some situations. Repairs to certiﬁed equipment should be made by an authorized Canadian maintenance

facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or

equipment malfunctions, may give the telecommunications company cause to request the user to disconnect

the equipment. Users should ensure, for their own protection, that the electrical ground connections of the

power utility, telephone lines, and internal metallic water pipe system, if present, are connected together.

This precaution may be particularly important in rural areas.

DOC Load Number (LN) = 6

Caution:

Users should not attempt to make such connections themselves, but should contact the

appropriate electric inspection authority, or electrician, as appropriate.

FCC Part 68 Notice (U.S.)

The Load Number (LN) assigned to each terminal device denotes the percentage of the total load to be

connected to a telephone loop which is used by the device, to prevent overloading. The termination on a loop

may consist of any combination of devices subject only to the requirement that the total of the Load Numbers

of all the devices does not exceed 100.

Ringer Equivalence Number (REN) = .6B

Connection To United Kingdom Telecommunications Network

The PictureTel Concorde•4500

is approved to connect to the following United Kingdom (UK) Public

Telecommunications Operator (PTO) network services:

❑

Indirect connection to PTO-provided digital switched and point-to-point services through suitable

approved branch systems.

This includes the following types of connections:

❑

Indirect connection to basic rate ISDN services (for example, British Telecom’s ISDN2 service) through

approved terminal adaptors, multiplexers, or PABXs.

❑

Indirect connection to digital leased lines (for example, British Telecom’s Kilostream and Megastream

services) through approved equipment, such as multiplexers or PABXs.

The Approval Number is: NS/3832/1/M/602676

The Concorde•4500 as approved above is comprised of the following elements:

❑

Electronics module

❑

Keypad

❑

Line-in microphones

❑

Microphones

❑

X.21 (V.11) connecting cables

All other equipment shipped as part of a Concorde•4500

(for example, cameras or monitors) is approved to

connect indirectly to the UK PTO networks when connected through the Concorde•4500

electronics module

under the terms of General Approval Number NS/G/1234/J/100003.

Warning:

The Concorde•4500 must not be connected directly to any UK PTO provided services.

Contents

vii

Chapter 1

Introducing the Concorde¥4500

Wireless Keypad ............................................................................................................................. 1-3

QuickPad.......................................................................................................................................... 1-4

Monitors ........................................................................................................................................... 1-5

Electronics Module ......................................................................................................................... 1-6

Cameras............................................................................................................................................ 1-7

LimeLight......................................................................................................................................... 1-8

Microphones .................................................................................................................................... 1-9

WorldCart ...................................................................................................................................... 1-10

Look-At-Me-Button ...................................................................................................................... 1-11

Optional Equipment..................................................................................................................... 1-12

Using the Concorde¥4500 Menu System .................................................................................. 1-13

Using the Setup Menu ........................................................................................................ 1-13

Navigating Through the Menus........................................................................................ 1-14

Using the Character Grid to Enter Information.............................................................. 1-14

Using Online Help ........................................................................................................................ 1-15

Supplying Information for the UserÕs Notebook ..................................................................... 1-16

viii

Chapter 2

Connecting and Configuring Your Network

Attaching Digital Network Cables................................................................................................2-2

Internal Four-Wire Channel Service Unit (CSU)...............................................................2-2

V.35 Network Interface .........................................................................................................2-5

RS-449 Network Interface .....................................................................................................2-7

X.21 Network Interface .........................................................................................................2-9

V.25 bis Network Interface .................................................................................................2-11

Attaching Audio Telephone Network Cables...........................................................................2-14

Using the Network Configuration Menus.................................................................................2-15

Setting a Network Interface................................................................................................2-15

Selecting an Answer Mode.................................................................................................2-21

Setting Two-Line Dialing....................................................................................................2-25

Enabling and Configuring H.331 Broadcast Mode.........................................................2-25

Chapter 3

Managing the Dialing Directory

Creating a Dialing Directory Entry...............................................................................................3-2

Choosing the Call Rate..........................................................................................................3-5

Modifying a Dialing Directory Entry ...........................................................................................3-5

Removing a Dialing Directory Entry............................................................................................3-7

Using Auto IMUX Dialing .............................................................................................................3-7

Chapter 4

Configuring General Options for Your System

Setting the Configuration ...............................................................................................................4-1

Setting Display of the Far-End Site Name..........................................................................4-2

Setting Screen Message Display...........................................................................................4-3

Setting the Language .............................................................................................................4-4

Setting Encryption Mode ......................................................................................................4-5

Setting a Password for Menus............................................................................................4-11

ix

Setting the Near-End Site Name ....................................................................................... 4-13

Setting the Standby Timer.................................................................................................. 4-14

Setting the Wireless Keypad Channel .............................................................................. 4-15

Selecting AC Power Frequency......................................................................................... 4-17

Restoring Default Settings ........................................................................................................... 4-18

Chapter 5

Configuring and Adjusting the Video and Audio

Setting Video Configuration ......................................................................................................... 5-1

Setting Video Send Format .................................................................................................. 5-2

Setting Camera Operation.................................................................................................... 5-5

Setting VCR Operation ......................................................................................................... 5-8

Selecting Number of Monitors ............................................................................................ 5-9

Setting Audio Configuration....................................................................................................... 5-10

Setting Microphones ........................................................................................................... 5-11

Setting Audio Send Format................................................................................................ 5-13

Setting Audio Signal Processing ....................................................................................... 5-16

Selecting Initial G.711 Format............................................................................................ 5-17

Adjusting System Video Levels .................................................................................................. 5-17

Displaying the SMPTE Color Bars .................................................................................... 5-18

Adjusting the Video ............................................................................................................ 5-19

Adjusting System Audio Levels ................................................................................................. 5-22

Testing the Audio................................................................................................................ 5-23

Adjusting the Audio ........................................................................................................... 5-23

Adjusting the Camera .................................................................................................................. 5-25

Adjusting the White Balance ............................................................................................. 5-26

Adjusting the Focus and Iris Settings............................................................................... 5-33

x

Chapter 6

Configuring Ports

Setting Control Port A ....................................................................................................................6-2

Setting Control Port B .....................................................................................................................6-3

Setting Data Port A, B, C, or D.......................................................................................................6-6

Chapter 7

Obtaining Diagnostic Information

Viewing the System Configuration...............................................................................................7-2

Using the Diagnostics Menus ........................................................................................................7-3

Viewing Near-End Status .....................................................................................................7-4

Running Near-End Tests.....................................................................................................7-15

Running Far-End Tests........................................................................................................7-24

Entering Remote Diagnostics Mode..................................................................................7-26

Viewing the Call Log ....................................................................................................................7-29

Current or Last Successful Call..........................................................................................7-29

Failed Calls............................................................................................................................7-29

Chapter 8

Resolving Problems

Diagnostic Procedures ....................................................................................................................8-1

Verifying Power-On........................................................................................................................8-2

Pass-Fail Status.......................................................................................................................8-2

Fault History and Fault Code Location ..............................................................................8-3

Board Replacements ..............................................................................................................8-3

Troubleshooting Procedures..........................................................................................................8-3

No System Power...................................................................................................................8-4

No Display on the Monitor...................................................................................................8-5

No Audio.................................................................................................................................8-6

Network or Communications Failure.................................................................................8-7

Peripheral Failure.................................................................................................................8-10

xi

Interpreting Warning Messages ................................................................................................. 8-12

Verifying Electrical Current ........................................................................................................ 8-14

Appendix A

Factory Default Settings

............................................................................................................... A-1

Appendix B

Menu Trees

........................................................................................................................................B-1

Appendix C

System Messages

.............................................................................................................................C-1

Appendix D

X.21 Call Progress Messages

....................................................................................................... D-1

Index

............................................................................................................................................ Index-1

Figures

xiii

Figure 1-1: Concorde¥4500 System Components ..................................................................... 1-2

Figure 1-2: Wireless Keypad ........................................................................................................ 1-3

Figure 1-3: QuickPad..................................................................................................................... 1-4

Figure 1-4: Main Monitor.............................................................................................................. 1-5

Figure 1-5: Electronics Module .................................................................................................... 1-6

Figure 1-6: PowerCam 100............................................................................................................ 1-7

Figure 1-7: LimeLight.................................................................................................................... 1-8

Figure 1-8: PowerMic .................................................................................................................... 1-9

Figure 1-9: WorldCart ................................................................................................................. 1-10

Figure 1-10: Look-At-Me-Button ................................................................................................. 1-11

Figure 2-1: CSU Network Connection Panel ............................................................................. 2-3

Figure 2-2: Adapter Cable and Connection Panel for a V.35 Network Interface ................. 2-6

Figure 2-3: RS-449 Interface DC-37 Connector on the Electronics Module........................... 2-7

Figure 2-4: RS-449 Network Connection Panel on the Communications Board .................. 2-8

Figure 2-5: X.21 Interface Connector on the Electronics Module............................................ 2-9

Figure 2-6: X.21 Network Connection Panel on the Communications Board..................... 2-10

Figure 2-7: Data Unit Connection Panel................................................................................... 2-11

Figure 2-8: V.25 bis Network Connection to the Data Unit................................................... 2-12

Figure 2-9: Audio Board Connectors ........................................................................................ 2-14

Figure 5-1: SMPTE Color Bars Test Pattern ............................................................................. 5-19

Figure 5-2: Camera White Balance Adjust Menu.................................................................... 5-28

Figure 5-3: One Touch Mode Screen......................................................................................... 5-31

xiv

Figure 5-4: Gain, Focus, and Iris Adjust Menu ........................................................................5-35

Figure B-1: Setup Menu Structure ............................................................................................... B-2

Figure B-2: Configuration Menu Structure ................................................................................ B-3

Figure B-3: Diagnostics Menu Structure..................................................................................... B-4

Figure B-4: Menu Structure for a Multipoint Bridge in H.243 Mode..................................... B-5

Figure B-5: Menu Structure for the M-8000 Multipoint Bridge in SG3 Mode ...................... B-6

Tables

xv

Table 1-1: UserÕs Notebook Checklist ..................................................................................... 1-16

Table 2-1: Connection Panel LED States................................................................................... 2-4

Table 2-2: Select IMUX Type Menu Options.......................................................................... 2-18

Table 2-3: Descriptions of Answer Mode ............................................................................... 2-23

Table 4-1: Display of Far-End Site Name Settings .................................................................. 4-2

Table 4-2: Screen Message Display Settings............................................................................. 4-3

Table 4-3: Encryption Mode Settings ........................................................................................ 4-6

Table 4-4: Set Password for Menus Screen Options.............................................................. 4-11

Table 5-1: Manual Video Send Format Settings ...................................................................... 5-4

Table 5-2: Set Camera Operation Menu Options..................................................................... 5-5

Table 5-3: VCR Record Mode Setting........................................................................................ 5-8

Table 5-4: Set Microphones Menu Options ............................................................................ 5-11

Table 5-5: Set Audio Send Format Screen Options ............................................................... 5-13

Table 5-6: Audio Manual Format Settings.............................................................................. 5-14

Table 5-7: Audio Signal Processing Settings .......................................................................... 5-16

Table 5-8: Initial G.711 Format Settings.................................................................................. 5-17

Table 5-9: Camera Power-Up Default Settings...................................................................... 5-26

Table 5-10: White Balance Adjustment Modes ........................................................................ 5-27

Table 5-11: Focus and Iris Adjustment Settings....................................................................... 5-33

Table 6-1: Set Control Port A Screen Options .......................................................................... 6-2

Table 6-2: Control Port A Type Settings ................................................................................... 6-2

Table 6-3: Set Control Port B Screen Options........................................................................... 6-4

xvi

Table 6-4: Control Port B Type Settings ....................................................................................6-5

Table 6-5: Set Data Ports Screen Options ..................................................................................6-9

Table 7-1: Near-End Status Menu Options ...............................................................................7-4

Table 7-2: SG3 Network Statistics ..............................................................................................7-5

Table 7-3: SG4 and H.320 Network Statistics ...........................................................................7-7

Table 7-4: Call Parameters...........................................................................................................7-9

Table 7-5: System Fault Codes ..................................................................................................7-12

Table 7-6: System Options.........................................................................................................7-13

Table 7-7: CSU Signals ...............................................................................................................7-14

Table 7-8: CSU Messages...........................................................................................................7-14

Table 7-9: Near-End Tests Menu Options...............................................................................7-15

Table 7-10: Far-End Tests Menu Options..................................................................................7-24

Table 8-1: Diagnostic Procedures ...............................................................................................8-1

Table 8-2: No System Power Checklist......................................................................................8-4

Table 8-3: No Display on the Monitor Checklist......................................................................8-5

Table 8-4: No Audio Checklist....................................................................................................8-6

Table 8-5: Network or Communications Failure Checklist ....................................................8-7

Table 8-6: Peripheral Failure Checklist....................................................................................8-10

Table 8-7: System Warning Messages......................................................................................8-12

Table A-1: Factory Default Settings ...........................................................................................A-1

Table C-1: Concorde¥4500 System Messages...........................................................................C-2

Table D-1: X.21 Call Progress Signals and Q.931 Cause Codes .............................................D-2

xvii

About This Guide

This guide explains how to conÞgure general, video, audio, and

network options for the Concorde¥4500ª. It also describes how to

connect the system to a network, interpret system messages, and

resolve problems.

You should use this guide if you are responsible for conÞguring and

adjusting the system. You should be familiar with installing

electronic and data communications equipment.

For support or service, please contact your PictureTel service

provider or call PictureTel Technical Support. You can Þnd phone

numbers for Technical Support in your area at the PictureTel web

site, www.picturetel.com.

Introducing the

Concorde¥4500

This chapter describes

❑

The Concorde¥4500 system components

❑

The Concorde¥4500 menu system

❑

Using online help

❑

Setting up the

Concorde¥4500 UserÕs

Notebook

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PictureTel Concorde 4500 Administrator's Manual

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