Avaya Home Security System 03-300430 User manual

Maintenance Alarms for

Avaya Communication Manager 3.0,

Media Gateways and Servers

03-300430

Issue 1

June 2005

Notice

Every effort was made to ensure that the information in this document

was complete and accurate at the time of printing. However, information

is subject to change.

Warranty

Avaya Inc. provides a limited warranty on this product. Refer to your

sales agreement to establish the terms of the limited warranty. In

addition, Avaya’s standard warranty language as well as information

regarding support for this product, while under warranty, is available

through the following Web site: http://www.avaya.com/support

.

Preventing Toll Fraud

"Toll fraud" is the unauthorized use of your telecommunications system

by an unauthorized party (for example, a person who is not a corporate

employee, agent, subcontractor, or is not working on your company's

behalf). Be aware that there may be a risk of toll fraud associated with

your system and that, if toll fraud occurs, it can result in substantial

additional charges for your telecommunications services.

Avaya Fraud Intervention

If you suspect that you are being victimized by toll fraud and you need

technical assistance or support, in the United States and Canada, call the

Technical Service Center's Toll Fraud Intervention Hotline at

1-800-643-2353.

Disclaimer

Avaya is not responsible for any modifications, additions or deletions to

the original published version of this documentation unless such

modifications, additions or deletions were performed by Avaya. Customer

and/or End User agree to indemnify and hold harmless Avaya, Avaya's

agents, servants and employees against all claims, lawsuits, demands

and judgments arising out of, or in connection with, subsequent

modifications, additions or deletions to this documentation to the extent

made by the Customer or End User.

How to Get Help

For additional support telephone numbers, go to the Avaya support Web

site: http://www.avaya.com/support

. If you are:

• Within the United States, click the Escalation Management

link. Then click the appropriate link for the type of support you

need.

• Outside the United States, click the Escalation Management

link. Then click the International Services link that includes

telephone numbers for the international Centers of

Excellence.

Providing Telecommunications Security

Telecommunications security (of voice, data, and/or video

communications) is the prevention of any type of intrusion to (that is,

either unauthorized or malicious access to or use of) your company's

telecommunications equipment by some party.

Your company's "telecommunications equipment" includes both this

Avaya product and any other voice/data/video equipment that could be

accessed via this Avaya product (that is, "networked equipment").

An "outside party" is anyone who is not a corporate employee, agent,

subcontractor, or is not working on your company's behalf. Whereas, a

"malicious party" is anyone (including someone who may be otherwise

authorized) who accesses your telecommunications equipment with

either malicious or mischievous intent.

Such intrusions may be either to/through synchronous (time-multiplexed

and/or circuit-based), or asynchronous (character-, message-, or

packet-based) equipment, or interfaces for reasons of:

• Utilization (of capabilities special to the accessed equipment)

• Theft (such as, of intellectual property, financial assets, or toll

facility access)

• Eavesdropping (privacy invasions to humans)

• Mischief (troubling, but apparently innocuous, tampering)

• Harm (such as harmful tampering, data loss or alteration,

regardless of motive or intent)

Be aware that there may be a risk of unauthorized intrusions associated

with your system and/or its networked equipment. Also realize that, if

such an intrusion should occur, it could result in a variety of losses to your

company (including but not limited to, human/data privacy, intellectual

property, material assets, financial resources, labor costs, and/or legal

costs).

Responsibility for Your Company’s Telecommunications Security

The final responsibility for securing both this system and its networked

equipment rests with you - Avaya’s customer system administrator, your

telecommunications peers, and your managers. Base the fulfillment of

your responsibility on acquired knowledge and resources from a variety

of sources including but not limited to:

• Installation documents

• System administration documents

• Security documents

• Hardware-/software-based security tools

• Shared information between you and your peers

• Telecommunications security experts

To prevent intrusions to your telecommunications equipment, you and

your peers should carefully program and configure:

• Your Avaya-provided telecommunications systems and their

interfaces

• Your Avaya-provided software applications, as well as their

underlying hardware/software platforms and interfaces

• Any other equipment networked to your Avaya products

TCP/IP Facilities

Customers may experience differences in product performance, reliability

and security depending upon network configurations/design and

topologies, even when the product performs as warranted.

Standards Compliance

Avaya Inc. is not responsible for any radio or television interference

caused by unauthorized modifications of this equipment or the

substitution or attachment of connecting cables and equipment other

than those specified by Avaya Inc. The correction of interference caused

by such unauthorized modifications, substitution or attachment will be the

responsibility of the user. Pursuant to Part 15 of the Federal

Communications Commission (FCC) Rules, the user is cautioned that

changes or modifications not expressly approved by Avaya Inc. could

void the user’s authority to operate this equipment.

Product Safety Standards

This product complies with and conforms to the following international

Product Safety standards as applicable:

Safety of Information Technology Equipment, IEC 60950, 3rd Edition, or

IEC 60950-1, 1st Edition, including all relevant national deviations as

listed in Compliance with IEC for Electrical Equipment (IECEE) CB-96A.

Safety of Information Technology Equipment, CAN/CSA-C22.2

No. 60950-00 / UL 60950, 3rd Edition, or CAN/CSA-C22.2 No.

60950-1-03 / UL 60950-1.

Safety Requirements for Customer Equipment, ACA Technical Standard

(TS) 001 - 1997.

One or more of the following Mexican national standards, as applicable:

NOM 001 SCFI 1993, NOM SCFI 016 1993, NOM 019 SCFI 1998.

The equipment described in this document may contain Class 1 LASER

Device(s). These devices comply with the following standards:

• EN 60825-1, Edition 1.1, 1998-01

• 21 CFR 1040.10 and CFR 1040.11.

The LASER devices used in Avaya equipment typically operate within the

following parameters:

Luokan 1 Laserlaite

Klass 1 Laser Apparat

Use of controls or adjustments or performance of procedures other than

those specified herein may result in hazardous radiation exposures.

Contact your Avaya representative for more laser product information.

Typical Center Wavelength Maximum Output Power

830 nm - 860 nm -1.5 dBm

1270 nm - 1360 nm -3.0 dBm

1540 nm - 1570 nm 5.0 dBm

Electromagnetic Compatibility (EMC) Standards

This product complies with and conforms to the following international

EMC standards and all relevant national deviations:

Limits and Methods of Measurement of Radio Interference of Information

Technology Equipment, CISPR 22:1997 and EN55022:1998.

Information Technology Equipment - Immunity Characteristics - Limits

and Methods of Measurement, CISPR 24:1997 and EN55024:1998,

including:

• Electrostatic Discharge (ESD) IEC 61000-4-2

• Radiated Immunity IEC 61000-4-3

• Electrical Fast Transient IEC 61000-4-4

• Lightning Effects IEC 61000-4-5

• Conducted Immunity IEC 61000-4-6

• Mains Frequency Magnetic Field IEC 61000-4-8

• Voltage Dips and Variations IEC 61000-4-11

Power Line Emissions, IEC 61000-3-2: Electromagnetic compatibility

(EMC) - Part 3-2: Limits - Limits for harmonic current emissions.

Power Line Emissions, IEC 61000-3-3: Electromagnetic compatibility

(EMC) - Part 3-3: Limits - Limitation of voltage changes, voltage

fluctuations and flicker in public low-voltage supply systems.

Federal Communications Commission Statement

Part 15:

Part 68: Answer-Supervision Signaling

Allowing this equipment to be operated in a manner that does not provide

proper answer-supervision signaling is in violation of Part 68 rules. This

equipment returns answer-supervision signals to the public switched

network when:

• answered by the called station,

• answered by the attendant, or

• routed to a recorded announcement that can be administered

by the customer premises equipment (CPE) user.

This equipment returns answer-supervision signals on all direct inward

dialed (DID) calls forwarded back to the public switched telephone

network. Permissible exceptions are:

• A call is unanswered.

• A busy tone is received.

• A reorder tone is received.

Avaya attests that this registered equipment is capable of providing users

access to interstate providers of operator services through the use of

access codes. Modification of this equipment by call aggregators to block

access dialing codes is a violation of the Telephone Operator Consumers

Act of 1990.

REN Number

For MCC1, SCC1, CMC1, G600, and G650 Media Gateways:

This equipment complies with Part 68 of the FCC rules. On either the

rear or inside the front cover of this equipment is a label that contains,

among other information, the FCC registration number, and ringer

equivalence number (REN) for this equipment. If requested, this

information must be provided to the telephone company.

For G350 and G700 Media Gateways:

This equipment complies with Part 68 of the FCC rules and the

requirements adopted by the ACTA. On the rear of this equipment is a

label that contains, among other information, a product identifier in the

format US:AAAEQ##TXXXX. The digits represented by ## are the ringer

equivalence number (REN) without a decimal point (for example, 03 is a

REN of 0.3). If requested, this number must be provided to the telephone

company.

For all media gateways:

The REN is used to determine the quantity of devices that may be

connected to the telephone line. Excessive RENs on the telephone line

may result in devices not ringing in response to an incoming call. In most,

but not all areas, the sum of RENs should not exceed 5.0. To be certain

of the number of devices that may be connected to a line, as determined

by the total RENs, contact the local telephone company.

REN is not required for some types of analog or digital facilities.

Means of Connection

Connection of this equipment to the telephone network is shown in the

following tables.

For MCC1, SCC1, CMC1, G600, and G650 Media Gateways:

For G350 and G700 Media Gateways:

For all media gateways:

If the terminal equipment (for example, the media server or media

gateway) causes harm to the telephone network, the telephone company

will notify you in advance that temporary discontinuance of service may

be required. But if advance notice is not practical, the telephone

company will notify the customer as soon as possible. Also, you will be

advised of your right to file a complaint with the FCC if you believe it is

necessary.

The telephone company may make changes in its facilities, equipment,

operations or procedures that could affect the operation of the

equipment. If this happens, the telephone company will provide advance

notice in order for you to make necessary modifications to maintain

uninterrupted service.

If trouble is experienced with this equipment, for repair or warranty

information, please contact the Technical Service Center at

1-800-242- 2121 or contact your local Avaya representative. If the

equipment is causing harm to the telephone network, the telephone

company may request that you disconnect the equipment until the

problem is resolved.

Note: This equipment has been tested and found to comply with

the limits for a Class A digital device, pursuant to Part 15 of the

FCC Rules. These limits are designed to provide reasonable

protection against harmful interference when the equipment is

operated in a commercial environment. This equipment

generates, uses, and can radiate radio frequency energy and, if

not installed and used in accordance with the instruction

manual, may cause harmful interference to radio

communications. Operation of this equipment in a residential

area is likely to cause harmful interference in which case the

user will be required to correct the interference at his own

expense.

Manufacturer’s Port

Identifier

FIC Code SOC/

REN/

A.S. Code

Network

Jacks

Off premises station OL13C 9.0F RJ2GX,

RJ21X,

RJ11C

DID trunk 02RV2-T 0.0B RJ2GX,

RJ21X

CO trunk 02GS2 0.3A RJ21X

02LS2 0.3A RJ21X

Tie trunk TL31M 9.0F RJ2GX

Basic Rate Interface 02IS5 6.0F, 6.0Y RJ49C

1.544 digital interface 04DU9-BN 6.0F RJ48C,

RJ48M

04DU9-IKN 6.0F RJ48C,

RJ48M

04DU9-ISN 6.0F RJ48C,

RJ48M

120A4 channel service

unit

04DU9-DN 6.0Y RJ48C

Manufacturer’s Port

Identifier

FIC Code SOC/

REN/

A.S. Code

Network

Jacks

Ground Start CO trunk 02GS2 1.0A RJ11C

DID trunk 02RV2-T AS.0 RJ11C

Loop Start CO trunk 02LS2 0.5A RJ11C

1.544 digital interface 04DU9-BN 6.0Y RJ48C

04DU9-DN 6.0Y RJ48C

04DU9-IKN 6.0Y RJ48C

04DU9-ISN 6.0Y RJ48C

Basic Rate Interface 02IS5 6.0F RJ49C

A plug and jack used to connect this equipment to the premises wiring

and telephone network must comply with the applicable FCC Part 68

rules and requirements adopted by the ACTA. A compliant telephone

cord and modular plug is provided with this product. It is designed to be

connected to a compatible modular jack that is also compliant. It is

recommended that repairs be performed by Avaya certified technicians.

The equipment cannot be used on public coin phone service provided by

the telephone company. Connection to party line service is subject to

state tariffs. Contact the state public utility commission, public service

commission or corporation commission for information.

This equipment, if it uses a telephone receiver, is hearing aid compatible.

Canadian Department of Communications (DOC) Interference

Information

This Class A digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe A est conforme à la norme

NMB-003 du Canada.

This equipment meets the applicable Industry Canada Terminal

Equipment Technical Specifications. This is confirmed by the registration

number. The abbreviation, IC, before the registration number signifies

that registration was performed based on a Declaration of Conformity

indicating that Industry Canada technical specifications were met. It does

not imply that Industry Canada approved the equipment.

Installation and Repairs

Before installing this equipment, users should ensure that it is

permissible to be connected to the facilities of the local

telecommunications company. The equipment must also be installed

using an acceptable method of connection. The customer should be

aware that compliance with the above conditions may not prevent

degradation of service in some situations.

Repairs to certified equipment should be coordinated by a representative

designated by the supplier. Any repairs or alterations made by the user to

this equipment, or equipment malfunctions, may give the

telecommunications company cause to request the user to disconnect

the equipment.

Declarations of Conformity

United States FCC Part 68 Supplier’s Declaration of Conformity (SDoC)

Avaya Inc. in the United States of America hereby certifies that the

equipment described in this document and bearing a TIA TSB-168 label

identification number complies with the FCC’s Rules and Regulations 47

CFR Part 68, and the Administrative Council on Terminal Attachments

(ACTA) adopted technical criteria.

Avaya further asserts that Avaya handset-equipped terminal equipment

described in this document complies with Paragraph 68.316 of the FCC

Rules and Regulations defining Hearing Aid Compatibility and is deemed

compatible with hearing aids.

Copies of SDoCs signed by the Responsible Party in the U. S. can be

obtained by contacting your local sales representative and are available

on the following Web site: http://www.avaya.com/support

.

All Avaya media servers and media gateways are compliant with FCC

Part 68, but many have been registered with the FCC before the SDoC

process was available. A list of all Avaya registered products may be

found at: http://www.part68.org

by conducting a search using "Avaya" as

manufacturer.

European Union Declarations of Conformity

Avaya Inc. declares that the equipment specified in this document

bearing the "CE" (Conformité Europeénne) mark conforms to the

European Union Radio and Telecommunications Terminal Equipment

Directive (1999/5/EC), including the Electromagnetic Compatibility

Directive (89/336/EEC) and Low Voltage Directive (73/23/EEC).

Copies of these Declarations of Conformity (DoCs) can be obtained by

contacting your local sales representative and are available on the

following Web site: http://www.avaya.com/support

.

Japan

This is a Class A product based on the standard of the Voluntary Control

Council for Interference by Information Technology Equipment (VCCI). If

this equipment is used in a domestic environment, radio disturbance may

occur, in which case, the user may be required to take corrective actions.

To order copies of this and other documents:

Call: Avaya Publications Center

Voice 1.800.457.1235 or 1.207.866.6701

FAX 1.800.457.1764 or 1.207.626.7269

Write: Globalware Solutions

200 Ward Hill Avenue

Haverhill, MA 01835 USA

Attention: Avaya Account Management

E-mail: [email protected]

For the most current versions of documentation, go to the Avaya support

Web site: http://www.avaya.com/support

.

Issue 1 June 2005 5

About this book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Structure of book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Downloading this book and updates from the Web . . . . . . . . . . . . . . . . . . . . . . . . 17

Safety labels and security alert labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Safety precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Related resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Technical assistance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Sending us comments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

How to use this Document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Conventions used in this document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Useful terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Chapter 1: Server Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Background Terms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Alarm-Related LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Alarm Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

QOS Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Alarm Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Alarms in Linux Media Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

S8710 Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Chapter 2: Denial Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Event Type number ranges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126

Event Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Denial Event Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Chapter 3: LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

Alarm levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

Terminal alarm notification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256

Attendant console LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

Circuit pack LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

Avaya Ethernet Switch LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268

Contents

6 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers

UPS LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269

IPSI LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270

650A Power supply LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273

655A Power Supply LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273

Duplication memory card LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .274

S8710 Media Server LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276

S8700 Media Server LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279

S8500 Media Server LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282

S8300 Media Server LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283

G700 and Media Module LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288

Chapter 4: G700 Media Gateway Traps. . . . . . . . . . . . . . . . . . . . . . . . . . 301

SNMP Alarming on the G700 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .301

G700 Alarm Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304

G700 Traps and Resolutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305

Chapter 5: Communication Manager Maintenance-Object Repair

Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325

Subsystems Maintained by Communication Manager . . . . . . . . . . . . . . . . . . . . . . 326

Viewing Communication Manager Alarms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 329

Command Syntax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 329

Abort Code 1412 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331

Escalation Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331

ABRI-PORT (ASAI ISDN-BRI Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332

AC-POWER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333

ADM-CONN (Administered Connection) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341

ADX8D-BD (AUDIX Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344

ADX8D-PT (AUDIX Digital Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .345

ADX16D-B (16-Port AUDIX Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353

ADX16A-BD (AUDIX Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 354

ADX16D-P (16-Port AUDIX Digital Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355

ADX16A-PT (AUDIX Analog Line/Control Link) . . . . . . . . . . . . . . . . . . . . . . . . . . 363

AESV-LNK (AE Services Link) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .371

AESV-SESS (AE Services Session). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 375

ALARM-PT (Alarm Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 378

ANL-16-L (16-Port Analog Line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 384

ANL-BD (Analog Line Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .403

Contents

Issue 1 June 2005 7

ANL-LINE (8-Port Analog Line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 404

ANL-NE-L (8-Port Analog Line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 425

AN-LN-PT (Analog Line Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 426

ANN-BD (Announcement circuit pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 447

ANN-PT (announcement port). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .465

ANNOUNCE (announce) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 477

ASAI-ADJ (ASAI Adjunct) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 481

ASAI-BD (Multi-Application Platform Board) . . . . . . . . . . . . . . . . . . . . . . . . . . . 482

ASAI-EPT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 484

ASAI-PT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 494

ASAI-RES (TN800 reserve slot) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .506

ATM-BCH (ATM B-Channel Trunk) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 507

ATM-DCH (ATM D-Channel Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 522

ATM-EI (Expansion Interface Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 525

ATM-INTF (TN2305/6). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 573

ATM-NTWK (ATM Network Error) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 576

ATM PNC-DUP (ATM PNC Duplication). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 587

ATM-SGRP (ATM Signaling Group) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 598

ATM-SYNC (ATM Synchronization) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 610

ATM-TRK (Circuit Emulation Service

Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 617

ATM-WSP (ATM WAN Spare Processor) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 649

ATT-ADJ (AvayaAdjunct) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 654

ATTE-AJ (Ethernet Avaya Adjunct) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 655

AUDIX-BD (AUDIX Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .656

AUDIX-PT (AUDIX Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 657

AUX-BD (Auxiliary Trunk Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 658

AUX-TRK (Auxiliary Trunk) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 659

AXA12-BD (AUDIX Circuit Packs). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 670

ADX8D-BD (Audix Circuit Packs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .672

AXD12-BD (Audix Circuit Packs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .673

AXA12-RS (AUDIX Reserve Slots) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 674

ADX8D-RS (AUDIX Reserve Slots) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 675

AXD12-RS (AUDIX Reserve Slots) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 676

BRI-BD (ISDN-BRI Line Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 677

BRI-DAT (ISDN-BRI Data Module) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 684

Contents

8 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers

BRI-PORT (ISDN-BRI Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 685

BRI-SET, Various Adjuncts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 708

BRI-DAT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 736

CAB-CALM (Customer alarm) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .737

CAB-EXFR (emergency transfer) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 739

CAB-MTCE (Media Gateway Maintenance). . . . . . . . . . . . . . . . . . . . . . . . . . . . 744

CAB-PFL (Power Fan Lead). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 749

CAB-TEMP (Cabinet Temperature) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 753

CABINET (Cabinet Sensors) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 758

CARR-POW (Carrier Power Supply) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 770

CDR-LNK (Call Detail Recording Link) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 788

CLAN-BD (Control LAN Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 789

CLSFY-BD (Call Classifier Circuit Pack). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 810

CLSFY-PT (Call Classifier Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 811

CO-BD (Central Office Trunk Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 816

CO-DS1 (DS1 CO Trunk) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 817

CO-TRK (Analog CO Trunk). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 835

CONFIG (System Configuration) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .862

CUST-ALM (Customer-Provided Alarming Device) . . . . . . . . . . . . . . . . . . . . . . . . 869

DAT-LINE (Data Line Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 870

DC-POWER (Single-Carrier Cabinet Environment) . . . . . . . . . . . . . . . . . . . . . . . . 880

DETR-BD (Tone Detector Circuit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .884

DID-BD (Direct Inward Dial Trunk Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . 885

DID-DS1 (Direct Inward Dial Trunk) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .886

DID-TRK (Direct Inward Dial Trunk) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .898

DIG-BD (Digital Line Circuit Pack). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 915

DIG-IP-STN (Digital IP Station) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 916

DIG-LINE (Digital Line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 924

DIOD-BD (DIOD Trunk Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 951

DIOD-DS1 (DS1 DIOD Trunk) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .952

DIOD-TRK (DIOD Trunk) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 964

DLY-MTCE (MO-DAILY) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 975

DS1-BD (DS1 Interface Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 978

DS1-FAC (DS1 Facility) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1053

DS1C-BD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1077

DT-LN-BD (Data Line Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1114

Contents

Issue 1 June 2005 9

DTMR-PT (Dual-Tone Multifrequency Receiver Port) . . . . . . . . . . . . . . . . . . . . . . . 1115

E-DIG-BD (Multi Application Platform Board) . . . . . . . . . . . . . . . . . . . . . . . . . . 1121

E-DIG-RES (TN800 reserve slot) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1123

E-DIG-STA (Emulated Digital Line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1124

EMG-XFER (Emergency Transfer) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1134

EPN-SNTY (PN Sanity Audit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1143

ERR-LOG (Error Log) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1145

ESS (Enterprise Survivable Server) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1146

ETH-PT (Control LAN Ethernet) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1153

ETR-PT (Enhanced Tone Receiver Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1167

EXP-INTF (Expansion Interface Circuit Pack). . . . . . . . . . . . . . . . . . . . . . . . . . . 1176

EXP-PN (Expansion Port Network) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1235

EXT-DEV (External device alarm) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1240

EXT-DEV ADMIN? N (External Device Alarm) . . . . . . . . . . . . . . . . . . . . . . . . . . 1243

EXT-DEV ADMIN? Y (External Device Alarm) . . . . . . . . . . . . . . . . . . . . . . . . . . 1246

FIBER-LK (Fiber Link) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1250

FW-DWNLD (Firmware Download) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1298

GPTD-PT (General-Purpose Tone Detector Port) . . . . . . . . . . . . . . . . . . . . . . . . . 1308

H323-BCH (H.323 B Channel) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1313

H323-SGRP (H.323 Signaling Group). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1315

H323-STN (H.323 IP Station) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1323

HYB-BD (Hybrid Line Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1328

HYB-LINE (Hybrid Line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1329

INADS (INADS Link). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1351

IPMEDPRO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1355

IPMEDPRO (TN2302 IP Media Processor) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1356

IPMEDPRO (TN2602AP IP Media Resource 320) . . . . . . . . . . . . . . . . . . . . . . . . 1380

IPSV-CTL (Ipserver Interface Control). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1405

IP-SVR (IP Server Interface) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1415

ISDN-PLK (ISDN-PRI Signaling Link Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1423

ISDN-SGR (ISDN-PRI Signaling Group) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1429

ISDN-TRK (DS1 ISDN Trunk) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1446

JNL-PRNT (Journal Printer Link) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1475

LGATE-AJ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1476

LGATE-BD (ISDN-BRI Line Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1477

LGATE-PT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1478

Contents

10 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers

LIC-ERR (License-Error Mode) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1479

LOG-SVN (Login Security Violation) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1487

MAINT (PN’s Maintenance Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1490

MAPD-BD (MAPD Interface Circuit Pack TN802) . . . . . . . . . . . . . . . . . . . . . . . . . 1508

MEDPRO (Media Processor MAPD Circuit Pack). . . . . . . . . . . . . . . . . . . . . . . . . 1539

MEDPRO-C (Media-Processor Control). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1551

MEDPROPT (TN802/TN2302/TN2602 MED PRO DSP PORT) . . . . . . . . . . . . . . . . . 1553

MET-BD (MET Line Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1560

MET-LINE (MET Line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1561

MED-GTWY (MEDIA GATEWAY) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1581

MG-ANA (ANALOG MM711) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1583

MG-ANN (Voice Announcements). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1585

MG-BRI (BRI Trunk Media Module MM720). . . . . . . . . . . . . . . . . . . . . . . . . . . . 1586

MG-DCP (Digital Line Media Module) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1593

MG-DS1 (DS1 Interface Media Module). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1594

MG-IAMM (Integrated Analog Media Module). . . . . . . . . . . . . . . . . . . . . . . . . . . 1643

MG-ICC (Internal Call Controller) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1650

MG-VOIP (MM760 MED PRO DSP PORT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1651

MIS (Management Information System). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1654

MMI-BD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1655

MMI-LEV (Multimedia Interface Resource Level) . . . . . . . . . . . . . . . . . . . . . . . . . 1666

MMI-PT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1669

MMI-SYNC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1675

MODEM-BD (Modem Pool Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1677

MODEM-PT (Modem Pool Port). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1678

M/T-ANL (Maintenance/Test Analog Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1696

M/T-BD (Maintenance/Test Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1705

M/T-DIG (Maintenance/Test Digital Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1709

M/T-PKT (Maintenance/Test Packet Bus Port) . . . . . . . . . . . . . . . . . . . . . . . . . . 1722

NO-LIC (No License) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1727

NR-CONN (Network-Region Connect) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1731

OPS-LINE (DS1 Off-Premises Station Line). . . . . . . . . . . . . . . . . . . . . . . . . . . . 1736

PDMODULE (Processor Data Module) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1751

PE-BCHL (PRI Endpoint Port). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1773

PKT-BUS (Packet Bus) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1790

PKT-INT (Packet Interface) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1799

Contents

Issue 1 June 2005 11

PLAT-ALM (Platform Alarms) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1838

PMS-LINK (Property Management System Link) . . . . . . . . . . . . . . . . . . . . . . . . . 1839

PMS-PRNT/JNL-PRNT (PMS Printer Link) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1846

PNC-DUP (PNC Duplication) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1851

POWER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1869

POW-SUP (power supply). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1881

PPP-PT (Control LAN Packet/Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1893

PRI-CDR (Call Detail Recording Link). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1905

PROC-SAN (Process Sanity Audits) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1911

PS-RGEN (Power supply ring generator) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1912

RANL-STA (Remote Analog Line (Station) Port) . . . . . . . . . . . . . . . . . . . . . . . . . 1918

RDIG-STA (Remote Digital Station) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1926

REM-OFF (Remote Office) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1940

RING-GEN (Analog Ring Generator) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1942

RMB (Remote Maintenance Board) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1949

RMB-REPORT (Remote Maintenance Board - Report) . . . . . . . . . . . . . . . . . . . . . 1950

RMC-ENV (Power/Fan Sensors) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1951

SEC-CDR (Call Detail Recording Link) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1956

SER-BUS (Serial communication bus) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1957

SIP-BCH (SIP B Channel) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1968

SIP-SGRP (SIP Signaling Group) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1970

S-SYN-BD (Speech Synthesis Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . 1978

S-SYN-PT (Speech Synthesis Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1979

SN-CONF (Switch Node Configuration) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1992

SNC-BD (Switch Node Clock Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2000

SNC-LINK (Switch Node Clock Link) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2039

SNC-REF (Switch Node Clock Reference) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2043

SNI-BD (SNI Circuit Pack). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2046

SNI-PEER (SNI Peer Link) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2113

SRP-EPN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2117

STA-FWDL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2118

STRAT-3 (Stratum-3 Clock) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2128

SVC-SLOT (Service Slot) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2141

SYNC (Port-Network Synchronization) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2143

SYS-LINK (System Links) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2175

SYS-PRNT (System Printer) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2181

Contents

12 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers

SYSTEM (System) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2186

TBRI-BD

(TN2185 ISDN Trunk-Side BRI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2192

TBRI-PT (ISDN Trunk-Side BRI Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2200

TBRI-TRK (Trunk-Side ISDN BRI Channel) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2224

TDM-BUS (TDM Bus) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2237

TDM-CLK (TDM Bus Clock) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2252

TDMODULE (Trunk Data Module). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2268

TIE-BD (Tie Trunk Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2269

TIE-DS1 (DS1 Tie Trunk) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2270

TBRI-PT (ISDN Trunk-Side BRI Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2291

TIE-TRK (Analog Tie Trunk) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2302

TIME-DAY (Time of Day) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2326

TONE-BD (Tone-Clock Circuit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2327

TONE-PT (Tone Generator) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2353

TR-LN-BD (Trunk Line Board) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2363

TSC-ADM (Administered Temporary

Signaling Connections) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2364

TTR-LEV (TTR Level) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2370

UDS1-BD (UDS1 Interface Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2374

VAL-BD (Voice Announcements

over LAN Circuit Pack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2477

VAL-PT (Voice Announcements over LAN Packet/Port). . . . . . . . . . . . . . . . . . . . . . 2503

VC-BD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2509

VC-DSPPT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2513

VC-LEV (Voice Conditioner DSP Port Level) . . . . . . . . . . . . . . . . . . . . . . . . . . . 2522

VC-SUMPT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2525

WAE-PORT (Wideband Access Endpoint Port) . . . . . . . . . . . . . . . . . . . . . . . . . . 2531

XXX-BD (Common Port Circuit Pack/Media Module) . . . . . . . . . . . . . . . . . . . . . . . 2539

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2557

Issue 1 June 2005 13

About this book

Overview

This document provides procedures to monitor, test, and maintain an Avaya Media Server or

Gateway system. It covers many of the faults and troubles that can occur and provides simple

procedures to correct them. Simple, traditional troubleshooting methods are sometimes

sufficient to locate and clear faults. The traditional methods include substitution, visual

inspections, continuity checks, and clarification of operating procedures with end users.

Using this documentation, the Avaya technicians and the technicians of their business partners

and customers should be able to follow detailed procedures for:

● Monitoring, testing, and maintaining an Avaya Media Server, Media Gateway, and many

other system components.

● Using troubleshooting methods to clear faults.

● Required replacements, visual inspections, continuity checks, and clarifying operating

procedures with end users.

Document set

Although this maintenance book is published separately, it is part of a set:

● 03-300190 Maintenance Alarms Reference (formerly 555-245-102)

● 03-300191 Maintenance Commands Reference (formerly 555-245-101)

● 03-300192 Maintenance Procedures Reference (formerly 555-245-103)

Equipment/platforms

This book contains information about the following equipment/platforms

● Avaya S8700/S8710 Media Servers

● Avaya S8500 Media Servers

● Avaya S8300 Media Servers

● Avaya G700/G650/G600/MCC/SCC Media Gateways

About this book

14 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers

It does not contain information about

● DEFINITY G3R (see 555-233-117: Maintenance for DEFINITY R Servers or 555-233-142:

Maintenance for Avaya S8700 Media Servers with G600 Media Gateway)

● DEFINITY SI (see 555-233-119: Maintenance for DEFINITY SI Servers or 555-233-143:

Avaya S8700 Media Servers with MCC1/SCC1)

● Avaya S8100 Media Server (see 555-233-123: Maintenance for DEFINITY CSI Servers)

● IBM eServer BladeCenter HS20 Type 8832

● G150/G250/G350 Media Gateways

Structure of book

The following document contains combined Maintenance Alarms information for:

● S8300, S8500, and S8700 media servers

● MCC1, SCC1, and CMC1 media gateways

● G600, G650, and G700 media gateways

The document includes new information developed for Communication Manager Release 2.0,

and preexisting or modified information brought together from Release 1.3 maintenance

documentation.

This document is the first of three reference documents:

● Maintenance Alarms Reference (555-245-102)

● Maintenance Commands Reference (03-300191)

● Maintenance Procedures (03-300192)

The basis for these reference documents was the Release 1.3 S8700 media server with the

MCC1 and SCC1 media gateways maintenance document. To this document were added

Release 1.3 maintenance information for the S8300 media server, the G700, G600 and CMC1

media gateways, as well as new material developed for the S8500 media server and G650

media gateway.

In order to present maintenance information from all these sources side-by-side, when it was

not clear from a chapter or section title, marking conventions were adopted to delineate material

specific to a particular source. The markers act on three levels:

● Chapters or Maintenance Objects (MOs)

● Major and minor sections

● Paragraphs or in-line comments

Structure of book

Issue 1 June 2005 15

Chapters or Maintenance Objects (MOs)

At the Chapter or MO level, bold names of the server(s) or gateway(s) that are represented

within the sections to follow are inserted immediately after the Chapter title or MO title. For

example, the heading for the SER-BUS (Serial communication bus) MO looks like:

SER-BUS (Serial communication bus)

G650

The G650 after the title indicates that the material in this MO relates to the G650 media gateway.

Major and minor sections

At the Major and minor sections level, a similar bold name along with a ruled line delineates the

beginning of a section of material specific to the media server or gateway identified. At the

conclusion of the section, another ruled line marks the end of the specific material and a return

to common text. For example, a section of material specific to the S8700 or S8500 media server

looks like:

S8700 | 8710 / S8500

1. If only 1 analog circuit pack in the system has this problem, replace the circuit pack.

2. If only analog circuit packs on a particular carrier have this error, the ringing generator

may not be connected to this carrier.

3. If analog circuit packs on many carriers have this error, it is probably a problem with the

ringing generator.

Such sections can occasionally extend for several pages.

About this book

16 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers

Paragraphs or in-line comments

At the paragraph level and for comments in-line, the specific media server or gateway is

indicated by its bold name, and the parenthetical information follows immediately afterward. For

example, a paragraph insert for the S8700 and S8500 media servers might looks like:

1. If the Tone-Clock circuit is a slave clock, then the EI to which it is listening is providing a bad

timing source. Follow the diagnostic procedures specified for TDM-CLK Error Code 2305.

2.

S8700 | 8710 / S8500: If no problem can be found with the incoming synchronization signal,

replace the IPSI or Tone-Clock circuit pack. See Replacing the IPSI or Tone-Clock Circuit

Pack on page 2337.

In such cases, it is not necessary to delineate the beginning and end of the material.

An example of an in-line comment might look like:

3. Error Type 1: There is a serial number mismatch between the hardware serial number and

installed license file (

S8700 | 8710 / S8500: there is a serial-number mismatch of the reference

IPSI and a subsequent License Error failure.

S8300: there is a serial-number mismatch of the

G700 motherboard on which the serial number resides and a subsequent License Error

failure). This error is caused by the:

● S8700 | 8710 / S8500: Reference IPSI not responding

S8300: G700 motherboard not responding

● Expiration of the 10-day timer

The system enters No-License mode.

It is hoped that, by these techniques, material specific to several different sources can be

combined and viewed side-by-side without confusion.

Audience

The information in this book is intended for use by:

Avaya technicians, provisioning specialists, business partners, and customers, specifically:

● Trained Avaya technicians

● A maintenance technician dispatched to a customer site in response to a trouble alarm or

a user trouble report

● A maintenance technician located at a remote maintenance facility

● The customer’s assigned maintenance technician

The technician is expected to have a knowledge of telecommunications fundamentals and

of the particular Avaya Media Server and/or Media Gateway to the extent that the

procedures in this book can be performed, in most cases, without assistance.

Downloading this book and updates from the Web

Issue 1 June 2005 17

This book is not intended to solve all levels of troubles. It is limited to troubles that can be solved

using:

● The Alarm Log

● The Error Log

● Trouble-clearing procedures

● Maintenance tests

● Traditional troubleshooting methods

If the trouble still has not been resolved, it is the maintenance technician’s responsibility to

escalate the problem to a higher level of technical support. Escalation should conform to the

procedures in the Technical and Administration Escalation Plan.

Downloading this book and updates from the Web

You can download the latest version of this book from the Avaya Web site. You must have

access to the Internet, and a copy of Acrobat Reader must be installed on your personal

computer.

Avaya makes every effort to ensure that the information in this book is complete and accurate.

However, information can change after we publish this book. Therefore, the Avaya Web site

might also contain new product information and updates to the information in this book. You can

also download these updates from the Avaya Web site.

Downloading this book

To download the latest version of this book:

1. Access the Avaya web site at http://support.avaya.com.

2. At the top center of the page, click Product Documentation.

The system displays the Welcome to Product Documentation page.

3. In the upper-left corner type the 9-digit book number in the Search Support field, and then

click Go.

The system displays the Product Documentation Search Results page.

4. Scroll down to find the latest issue number, and then click the book title that is to the right of

the latest issue number.

5. On the next page, scroll down and click one of the following options:

● PDF Format to download the book in regular PDF format

● ZIP Format to download the book in zipped PDF format

About this book

18 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers

Safety labels and security alert labels

Observe all caution, warning, and danger statements to help prevent loss of service, equipment

damage, personal injury, and security problems. This book uses the following safety labels and

security alert labels:

!

CAUTION:

CAUTION: A caution statement calls attention to a situation that can result in harm to

software, loss of data, or an interruption in service.

!

WARNING:

WARNING: A warning statement calls attention to a situation that can result in harm to

hardware or equipment.

!

DANGER

:

DANGER: A danger statement calls attention to a situation that can result in harm to

personnel.

!

SECURITY ALERT:

SECURITY ALERT: A security alert calls attention to a situation that can increase the potential for

unauthorized use of a telecommunications system.

Safety precautions

When performing maintenance or translation procedures on the system, users must observe

certain precautions. Observe all caution, warning, and danger admonishments to prevent loss

of service, possible equipment damage, and possible personal injury. In addition, the following

precautions regarding electromagnetic interference (EMI) and static electricity must be

observed:

Electromagnetic interference

This equipment generates, uses, and can radiate radio frequency energy. Electromagnetic

fields radiating from the switch may cause noise in the customer’s equipment. If the equipment

is not installed and used in accordance with the instruction book, radio interference may result.

!

WARNING:

WARNING: To maintain the EMI integrity of the system, maintenance personnel must ensure

that all cabinet panels, covers, and so forth, are firmly secured before leaving the

customer’s premises.

Related resources

Issue 1 June 2005 19

Related resources

Table 1: Additional document resources on page 19 lists additional documentation that is

available for you, and which has been referenced within this document.

Table 1: Additional document resources

Document Number

Avaya Enterprise Survivable Servers (ESS) User Guide, 03-300428 03-300428

Hardware Guide for Avaya Communication Manager, 555-245-207 555-245-207

Overview for Avaya Communication Manager, 03-300468 03-300468

Administrator Guide for Avaya Communication Manager, 03-300509 03-300509

Installation and Upgrades for the Avaya G700 Media Gateway Controlled by

an Avaya S8300 Media Server or an Avaya S8700 Media Server,

555-234-100

Maintenance Commands Reference (03-300191) 03-300431

Maintenance Procedures (03-300192) 03-300432

Maintenance for Avaya DEFINITY® Server R, 555-233-117 555-233-117

Avaya P333T User’s Guide N/A

Avaya S8300 and Avaya S8700 Media Server Library, 555-233-825 555-233-825

EMBEDDED AUDIX System Maintenance, 585-300-110 585-300-110

DEFINITY AUDIX System Release 3.2.4 Maintenance, 585-300-110 585-300-110

AT&T Network and Data Connectivity, 555-025-201 555-025-201

Digital PBX Standards, RS4648 RS4648

User Manual Z3A Asynchronous Data Unit, 555-401-701 555-401-701

DEFINITY® Communications System Generic 1, Generic 2 and Generic 3

V1 and 2 – Integrated Channel Service Unit (CSU) Module Installation and

Operation, 555-230-193

555-230-193

DEFINITY® Communications System Generic 2.2 and Generic 3 V2 DS1/

CEPT1/ISDN-PRI Reference, 555-025-107

555-025-107

DEFINITY® Communications System Generic 1 and Generic 3i Wiring,

555-204-111

1 of 3

About this book

20 Maintenance Procedures for Avaya Communication Manager 3.0, Media Gateways and Servers

Site Preparation, Installation, and Operator’s Manual, 167-405-035 167-405-035

Maintenance for the Avaya S8700 Media Server with an Avaya SCC1 Media

Gateway or an Avaya MCC1 Media Gateway, 555-233-143

555-233-143

Avaya MultiVantage Solutions Installation and Maintenance for Survivable

Remote EPN, 555-233-121

555-233-121

Installing the Avaya S8700 Media Server with the Avaya G600 Media

Gateway, the Avaya MCC1 Media Gateway, or the Avaya SCC1 Media

Gateway (Library CD)

Library CD

ATM Installation, Upgrades, and Administration using Avaya Communication

Manager, 555-233-124

555-233-124

Administration for Network Connectivity for Avaya Communication Manager,

555-233-504

Quick Start for Hardware Installation: Avaya S8700 Series Media Server,

555-245-703

Installing the Avaya S8700 Media Server with an Avaya G650 Media

Gateway, 555-245-109

555-245-109

Installing the S8500 Media Server with the G650 Media Gateway,

555-245-107

4606 IP Telephone User’s Guide, 555-233-775 555-233-775

4624 IP Telephone User’s Guide, 555-233-776 555-233-776

4612 IP Telephone User’s Guide, 555-233-777 555-233-777

Job Aid: Replacing the Avaya S8710 Media Server, 03-300146 03-300146

Job Aid: Replacing the Hard Drive in an Avaya S8710 Media Server,

03-300147

Job Aids for Field Replacements for the Avaya S8700 Series Media Servers,

03-300530

Job Aid: Replacing the Hard Drive in the S8700 Media Server (Pre-R2.0),

555-245-768

Job Aid: Replacing the Hard Drive in the S8700 Media Server (R2.x),

555-245-769

Job Aid: Replacing the S8500 Hard Drive, 555-245-761 555-245-761

Job Aid: Replacing the S8500 Remote Service Adapter, 555-245-759 555-245-759

Table 1: Additional document resources (continued)

Document Number

2 of 3

Avaya Home Security System 03-300430, 03-300430 User manual

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