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Copyright © 2018/08 ARH Inc.
HEADQUARTERS
ARH Inc.
Alkotás utca 41
HU-1123 Budapest
Hungary
Phone: +36 1 201 9650
Fax: +36 1 201 9651
Web: www.arh.hu
ARH AMERICA:
ARA Corp.
28059 US Highway 19 North Suite 203
Clearwater, FL 33761
USA
Phone: (727) 724-4219
Fax: (727) 724-4290
www.adaptiverecognition.com
4. CONTACT INFORMATION
3. TECHNICAL SUPPORT & FEEDBACK
Your feedback is important for us to ensure that our products perfectly meet your requirements. Feel
free to tell us your opinion.
For technical assistance, visit ARH Technical Support System (ATSS), designed to provide you with
the fastest and most procient assistance - online.
• new user
Please create an account here: http://atssregistration.arh.hu
• existing user
If you have already registered to ATSS, you can enter the support site by
the personal access link, received via e-mail. If you need assistance with
Uploading Licenses
• Install the software mentioned in 2/B, it will automatically install License
Manager application, too.
• Start License Manager:
- Windows: Start menu
➝ ARH or C:\Program Files\GX\utils\LicenseManager
- Linux: Dashboard: Applications/License Manager or ~/opt/gx64/
LicenseManager/LicenseManager_x86_64.out
• Follow the steps of License Manager User Manual (located in the same folder) – or simply
download it via the QR code.
C) LICENSES
• To help you, we have already loaded the necessary licenses for using the standard passport reader
software – you have no further installation tasks.
• For using Capture or Verify software modules, you will need the corresponding license les. These
were either supplied in the automatic notication e-mail when the scanner was dispatched – or
they were pre-loaded to the scanner if you ordered a larger batch of devices. If you do not nd this
e-mail and your license is missing, please contact our sales team at
[email protected]