Xerox Instant Print Kiosk User guide

Version 2.0

February 2020

702P06965

Xerox

®

Instant Print Kiosk

User Guide

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Xerox

®

Instant Print Kiosk

User Guide

3

Table of Contents

1 Safety .......................................................................................................................................... 7

Notices and Safety................................................................................................................... 8

Electrical Safety ....................................................................................................................... 9

General Guidelines............................................................................................................. 9

Power Cord Safety Information .......................................................................................... 9

Emergency Power Off....................................................................................................... 10

Operational Safety................................................................................................................. 11

Operational Guidelines..................................................................................................... 11

Ozone Release ................................................................................................................. 11

Kiosk Location.................................................................................................................. 11

Kiosk Supplies .................................................................................................................. 12

Maintenance Safety............................................................................................................... 13

Kiosk Symbols ........................................................................................................................ 14

Environmental, Health, and Safety Contact Information ........................................................ 15

2 Features ....................................................................................................................................17

Parts of the Kiosk ................................................................................................................... 18

Left Front View ................................................................................................................ 18

Left Rear View ................................................................................................................. 19

Internal Components ....................................................................................................... 20

Document Feeder ............................................................................................................ 21

User Interface Assembly .................................................................................................. 22

Office Finisher LX............................................................................................................. 23

Front Door Electronic Lock...................................................................................................... 24

Deactivating the Front Door Electronic Lock ..................................................................... 24

Changing the Front Door Electronic Lock Pass Code ......................................................... 24

Powering On and Off the Kiosk............................................................................................... 26

Powering On the Kiosk ..................................................................................................... 27

Powering Off the Kiosk..................................................................................................... 28

Restarting the User Interface ........................................................................................... 29

Powering On the User Interface ....................................................................................... 30

Powering Off the User Interface....................................................................................... 30

Services ................................................................................................................................. 31

Information Pages ................................................................................................................. 32

Logging In ............................................................................................................................. 33

Logging in to the Kiosk User Interface.............................................................................. 33

Accessing Device Management........................................................................................ 33

Automatic Data Collection..................................................................................................... 34

Billing and Usage Information ............................................................................................... 35

More Information .................................................................................................................. 36

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Xerox

®

Instant Print Kiosk

User Guide

Getting Help .................................................................................................................... 36

Locating the Serial Number.............................................................................................. 36

3 Paper and Media ....................................................................................................................39

Supported Paper .................................................................................................................... 40

Recommended Media ...................................................................................................... 40

Ordering Paper................................................................................................................. 40

General Paper Loading Guidelines.................................................................................... 40

Paper That Can Damage Your Kiosk ................................................................................. 40

Paper Storage Guidelines ................................................................................................. 41

Supported Paper Types and Weights ................................................................................ 41

Supported Standard Paper Sizes....................................................................................... 41

Supported Paper Sizes and Weights for Automatic 2-Sided Printing.................................. 42

Loading Paper........................................................................................................................ 43

Identifying Non-Default Media at the Kiosk User Interface .............................................. 43

Automatic Tray Switching ................................................................................................ 43

Loading Paper in Trays 1–4 .............................................................................................. 43

4 Maintenance ...........................................................................................................................47

General Precautions ............................................................................................................... 48

Cleaning the Kiosk ................................................................................................................. 49

Cleaning the Document Glass and Document Cover......................................................... 49

Cleaning the Document Feed Rollers ................................................................................ 50

Cleaning the Second-Side Scanning Lens Assembly .......................................................... 51

Cleaning the Kiosk Exterior............................................................................................... 53

Cleaning the Printhead Lenses ......................................................................................... 54

Routine Maintenance............................................................................................................. 56

Replacing the Toner Cartridges......................................................................................... 56

Replacing the Waste Toner Container............................................................................... 58

Replacing the Drum Cartridges......................................................................................... 60

Replacing the Transfer Belt Cleaner .................................................................................. 63

Replacing the Second Bias Transfer Roller......................................................................... 66

Replacing Staple Cartridges ............................................................................................. 68

Emptying the Hole Punch Waste Container ...................................................................... 70

Ordering Supplies................................................................................................................... 73

Consumables ................................................................................................................... 73

Routine Maintenance Items............................................................................................. 73

Other Supplies ................................................................................................................. 73

When to Order Supplies ................................................................................................... 73

Recycling Supplies............................................................................................................ 74

Moving the Kiosk ............................................................................................................. 74

5 Troubleshooting ......................................................................................................................75

General Troubleshooting ........................................................................................................ 76

Kiosk Power Switches ....................................................................................................... 76

Restarting the Kiosk ......................................................................................................... 76

Table of Contents

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Instant Print Kiosk

User Guide

5

Kiosk Does Not Power On or User Interface Touch Screen is Blank .................................... 77

Troubleshooting User Interface Error Messages................................................................ 77

Clearing a Dark Screen on the User Interface ................................................................... 79

Restarting or Powering Off the User Interface .................................................................. 79

Resetting the Credit Card Reader ..................................................................................... 79

Troubleshooting Credit Card Reader Errors ....................................................................... 80

Kiosk Resets or Powers Off Frequently .............................................................................. 80

Document Fails to Print.................................................................................................... 81

Kiosk is Making Unusual Noises........................................................................................ 81

Automatic 2-Sided Printing Problems ............................................................................... 81

Date and Time Are Incorrect............................................................................................ 81

Scanner Errors.................................................................................................................. 82

Jams...................................................................................................................................... 83

Clearing Paper Jams ........................................................................................................ 83

Clearing Jams in the Office Finisher LX............................................................................. 95

Minimizing Paper Jams .................................................................................................... 97

Troubleshooting Paper Jams ............................................................................................ 98

Clearing Staple Jams...................................................................................................... 100

Clearing Hole Punch Jams .............................................................................................. 102

Print-Quality Problems.......................................................................................................... 103

Controlling Print Quality................................................................................................. 103

Troubleshooting Print-Quality Problems.......................................................................... 104

Copy and Scan Problems...................................................................................................... 107

Fax Problems ....................................................................................................................... 108

Problems Sending Faxes................................................................................................. 108

Getting Help ........................................................................................................................ 109

User Interface Messages................................................................................................ 109

A Specifications........................................................................................................................ 111

Kiosk Configurations and Options ........................................................................................ 112

Standard Features.......................................................................................................... 112

Available Configurations ................................................................................................ 112

Options and Upgrades ................................................................................................... 112

Physical Specifications ......................................................................................................... 114

Base Configuration ........................................................................................................ 114

Configuration without Office Finisher LX........................................................................ 114

Clearance Requirements ................................................................................................ 114

Environmental Specifications ............................................................................................... 115

Temperature .................................................................................................................. 115

Relative Humidity .......................................................................................................... 115

Elevation ....................................................................................................................... 115

Electrical Specifications........................................................................................................ 116

Recycling Supplies.......................................................................................................... 116

Performance Specifications .................................................................................................. 117

Printing Resolution......................................................................................................... 117

Print Speed .................................................................................................................... 117

Table of Contents

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User Guide

B Regulatory Information...................................................................................................... 119

FCC Compliance Information Statement.............................................................................. 120

Basic Regulations................................................................................................................. 121

United States FCC Regulations....................................................................................... 121

Environmental Benefits of Duplex Printing ..................................................................... 121

Paper Types ................................................................................................................... 121

Power Consumption and Activation Time ....................................................................... 121

Default Power Saver Settings ......................................................................................... 122

Eco Logo Certified to Office Machines CCD-035 ............................................................. 122

Copy Regulations ................................................................................................................. 123

United States................................................................................................................. 123

Canada.......................................................................................................................... 124

Other Countries.............................................................................................................. 125

Safety Certification.............................................................................................................. 126

Material Safety Data Sheets ................................................................................................ 127

C Recycling and Disposal....................................................................................................... 129

All Countries ........................................................................................................................ 130

North America ..................................................................................................................... 131

Other Countries.................................................................................................................... 132

Table of Contents

Xerox

®

Instant Print Kiosk

User Guide

7

1

Safety

Your kiosk and the recommended supplies are designed and tested to meet strict safety requirements.

Attention to the following information ensures the continued safe operation of your Xerox

®

kiosk.

This chapter contains:

• Notices and Safety....................................................................................................................... 8

• Electrical Safety ........................................................................................................................... 9

• Operational Safety..................................................................................................................... 11

• Maintenance Safety................................................................................................................... 13

• Kiosk Symbols ............................................................................................................................ 14

• Environmental, Health, and Safety Contact Information............................................................. 15

Notices and Safety

Read the following instructions carefully before operating your kiosk. Refer to these instructions to

ensure the continued safe operation of your kiosk.

Your Xerox

®

kiosk and supplies are designed and tested to meet strict safety requirements. These

include safety agency evaluation and certification, and compliance with electromagnetic regulations

and established environmental standards.

The safety and environment testing and performance of this product are verified using Xerox

®

materials only.

WARNING: Unauthorized alterations, which can include the addition of new functions or

connection of external devices, can affect the product certification. For details, contact your

Xerox

®

representative.

8

Xerox

®

Instant Print Kiosk

User Guide

Safety

Electrical Safety

GGeenneerraall GGuuiiddeelliinneess

WARNING:

• Do not push objects into slots or openings on the kiosk. Touching a voltage point or shorting

out a part could result in fire or electric shock.

• Do not remove covers or guards fastened with screws unless you are installing optional

equipment and are instructed to do so. Power off the kiosk when performing these

installations. Disconnect the power cords when removing covers and guards for installing

optional equipment. Except for user-installable options, there are no parts that you can

maintain or service behind these covers.

The following are hazards to your safety:

• The power cords are damaged or frayed.

• Liquid is spilled into the kiosk.

• The kiosk is exposed to water.

• The kiosk emits smoke or the surface is unusually hot.

• The kiosk emits unusual noise or odors.

• The kiosk causes a circuit breaker, fuse, or other safety device to activate.

• Any part of the kiosk is damaged.

If any of these conditions occurs, do the following:

1. Power off the kiosk immediately.

2. Disconnect the power cords from the electrical outlet.

3. Call an authorized service representative.

PPoowweerr CCoorrdd SSaaffeettyy IInnffoorrmmaattiioonn

Before operating your kiosk, read the following instructions carefully. For details, contact your Xerox

®

representative.

WARNING:

• The electrical supply for the device must meet the requirements stated on the data plate on

the rear of the device. If you are not sure that your electrical supply meets the requirements,

consult your local electricity provider or a licensed electrician.

• Do not use an extension cord.

• Do not remove or modify the power cords.

• Refer to these instructions to ensure the continued safe operation of your kiosk.

• Use the power cords supplied with your kiosk.

Xerox

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Instant Print Kiosk

User Guide

9

Safety

• Plug the power cords directly into a properly grounded electrical outlet. Ensure that each end of

the cord is connected securely. If you do not know if an outlet is grounded, ask an electrician to

check the outlet.

• Do not use a ground adapter plug to connect the kiosk to an electrical outlet that does not have a

ground connection terminal.

WARNING: Avoid the potential of electrical shock by ensuring that the kiosk is grounded

properly. Electrical products can be hazardous if misused.

• Verify that the kiosk is plugged into an outlet that provides the correct voltage and power. Review

the electrical specification of the kiosk with an electrician, if necessary.

• Do not place the kiosk in an area where people can step on the power cords.

• Do not place objects on the power cords.

• If either of the power cords becomes frayed or worn, replace the cord immediately.

• Do not unplug or plug the power cords while the kiosk is powered on.

• To avoid electrical shock and damage to the cords, when unplugging the power cords, grasp the

plug.

• The electrical outlet must be near the kiosk and must be easily accessible.

The power cords are attached to the kiosk as plug-in devices on the back of the kiosk. If it is necessary

to disconnect all electrical power from the kiosk, disconnect the power cords from the electrical outlet.

For details, refer to Powering On and Off the Kiosk.

EEmmeerrggeennccyy PPoowweerr OOffff

If any of the following conditions occur, power off the kiosk immediately, then disconnect the power

cords from the electrical outlet. Contact an authorized Xerox

®

service representative to correct the

problem:

• The equipment emits unusual odors or makes unusual noises.

• The power cords are damaged or frayed.

• A wall panel circuit breaker, fuse, or other safety device is tripped.

• Liquid is spilled into the kiosk.

• The kiosk is exposed to water.

• Any part of the kiosk is damaged.

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Xerox

®

Instant Print Kiosk

User Guide

Safety

Operational Safety

Your kiosk and supplies are designed and tested to meet strict safety requirements. The requirements

include safety agency examination, approval, and compliance with established environmental

standards.

Your attention to the following safety guidelines helps to ensure the continued, safe operation of your

kiosk.

OOppeerraattiioonnaall GGuuiiddeelliinneess

• Do not remove any paper trays while the kiosk is printing.

• Do not open the doors when the kiosk is printing.

• Do not move the kiosk when it is printing.

• Keep hands, hair, neckties, jewelry, and so on, away from the exit and feed rollers.

• Covers that require tools for removal protect the hazardous areas within the kiosk. Do not remove

the protective covers.

• Do not override any electrical or mechanical interlock devices.

• Do not attempt to remove paper that is jammed deeply inside the product. Power off the kiosk

promptly and contact your local Xerox

®

representative.

• Ensure that the rear right cover is attached. Open this cover to connect an interface cable.

OOzzoonnee RReelleeaassee

This kiosk produces ozone during normal operation. The amount of ozone produced depends on copy

volume. Ozone is heavier than air and is not produced in amounts large enough to harm anyone.

Install the kiosk in a well-ventilated room.

For details in the United States and Canada, go to www.support.xerox.com.

KKiioosskk LLooccaattiioonn

• Place the kiosk on a level, solid, non-vibrating surface that is strong enough to hold its weight. To

find the weight for your kiosk configuration, refer to Physical Specifications.

• Do not block or cover the slots or openings on the kiosk. These openings provide ventilation and

prevent the overheating of the kiosk.

• To ensure space for operation and servicing, place the kiosk in an amply sized area.

• Place the kiosk in a dust-free area.

• Do not store or operate the kiosk in an extremely hot, cold, or humid environment. For details,

refer to Temperature or Relative Humidity.

• Do not place the kiosk near a heat source.

• Do not place the kiosk in direct sunlight.

• Do not place the kiosk in locations susceptible to vibrations.

• To avoid exposure to light-sensitive components, do not place the kiosk directly in a cold air flow

from an air conditioning system.

Xerox

®

Instant Print Kiosk

User Guide

11

Safety

• For optimum performance, only use the kiosk at the elevations specified. For details, refer to

Elevation.

KKiioosskk SSuupppplliieess

• Use the supplies designed for your kiosk. The use of unsuitable materials can cause poor

performance and a possible safety hazard.

• Follow all warnings and instructions marked on, or supplied with, the product, options, and

supplies.

• Store all consumables according to the instructions on the package or container.

• Keep all consumables away from the reach of children.

• Never throw toner, toner cartridges, drum cartridges, or waste cartridges into an open flame.

• When handling cartridges, such as toner cartridges, avoid skin or eye contact. Eye contact can

cause irritation and inflammation. Do not attempt to disassemble the cartridge, as doing so can

increase the risk of skin or eye contact.

Caution: Use of non-Xerox supplies is not recommended. The Xerox Warranty and Service

Agreement do not cover damage, malfunction, or degradation of performance caused by the

use of non-Xerox supplies, or the use of Xerox supplies not specified for this kiosk.

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Xerox

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Instant Print Kiosk

User Guide

Safety

Maintenance Safety

• Do not attempt any maintenance procedure that is not specifically described in the

documentation supplied with your kiosk.

• Clean the device with a dry lint-free cloth only.

WARNING: Do not use aerosol cleaners. Aerosol cleaners can be explosive or

flammable when used on electromechanical equipment.

• Do not burn any consumables or routine maintenance items. For information on Xerox

®

supplies

recycling programs, refer to www.support.xerox.com.

• When installing the device in a hallway or similar restricted area, additional space requirements

can apply. Ensure that you comply with all workspace safety regulations, building codes, and fire

codes for your area.

Xerox

®

Instant Print Kiosk

User Guide

13

Safety

Kiosk Symbols

Symbol Description

Warning or Caution:

Ignoring this warning can cause serious injury or even death.

Ignoring this caution can cause injury or property damage.

Hot surface on or in the kiosk. Use caution to avoid personal injury.

Do not burn the waste toner container.

Do not expose the drum cartridge to light for more than 10 minutes.

Do not touch the drum cartridge.

Hot surface. Wait the indicated time before handling.

Warning:

Moving parts. Use caution to avoid personal injury.

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Xerox

®

Instant Print Kiosk

User Guide

Safety

Environmental, Health, and Safety Contact

Information

For details on Environment, Health, and Safety in relation to this Xerox

®

product and supplies, contact

the following customer help line:

United States and Canada: 1-800-ASK-XEROX (1-800-275-9376)

For product safety information in the United States and Canada, go to www.support.xerox.com.

Xerox

®

Instant Print Kiosk

User Guide

15

Safety

16

Xerox

®

Instant Print Kiosk

User Guide

Safety

Xerox

®

Instant Print Kiosk

User Guide

17

2

Features

This chapter contains:

• Parts of the Kiosk ....................................................................................................................... 18

• Front Door Electronic Lock.......................................................................................................... 24

• Powering On and Off the Kiosk................................................................................................... 26

• Services...................................................................................................................................... 31

• Information Pages ..................................................................................................................... 32

• Logging In ................................................................................................................................. 33

• Automatic Data Collection ......................................................................................................... 34

• Billing and Usage Information ................................................................................................... 35

• More Information ...................................................................................................................... 36

Parts of the Kiosk

LLeefftt FFrroonntt VViieeww

1. Leveler Foot

2. Tray 5

3. USB Port

4. Lint-Free Cloth Compartment

5. Document Feeder

6. Document Glass

7. Credit Card Reader

8. User Interface Touch Screen

9. Front Cover

10. Trays 1-4

11. Optional Front Door

18

Xerox

®

Instant Print Kiosk

User Guide

Features

LLeefftt RReeaarr VViieeww

1. Rear Right Cover

2. Two USB Type A Ports

3. Seven Segment Display

4. USB Memory Port, for service only

5. Ethernet Connection

6. Door D Release Lever

7. Door A Release Lever

8. Door B Release Lever

9. Door C Release Lever

Note: Ensure that the rear, right cover is attached. When connecting an interface cable, open

the rear, right cover.

Xerox

®

Instant Print Kiosk

User Guide

19

Features

IInntteerrnnaall CCoommppoonneennttss

1. Second Bias Transfer Roller

2. Fuser Assembly

3. Drum Cartridge Release Lever

4. Toner Cartridges

5. Main Power Switch

6. Transfer Belt Cleaner

7. Waste Container

8. Drum Cartridges

9. Drum Cartridge Cover

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Xerox

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Instant Print Kiosk

User Guide

Features

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Xerox Instant Print Kiosk User guide

Xerox Instant Print Kiosk User guide

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