3com NBX 100 Installation guide

http://www.3com.com/

NBX

®

100 Installation Guide

Release 2.8

Part No. 900-0026-01

November 2000

3Com Corporation

5400 Bayfront Plaza

Santa Clara, California

95052-8145

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If there is any software on removable media described in this documentation, it is furnished under a license

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please contact 3Com and a copy will be provided to you.

UNITED STATES GOVERNMENT LEGEND

If you are a United States government agency, then this documentation and the software described herein are

provided to you subject to the following:

All technical data and computer software are commercial in nature and developed solely at private expense.

Software is delivered as “Commercial Computer Software” as defined in DFARS 252.227-7014 (June 1995) or

as a “commercial item” as defined in FAR 2.101(a) and as such is provided with only such rights as are

provided in 3Com’s standard commercial license for the Software. Technical data is provided with limited rights

only as provided in DFAR 252.227-7015 (Nov 1995) or FAR 52.227-14 (June 1987), whichever is applicable.

You agree not to remove or deface any portion of any legend provided on any licensed program or

documentation contained in, or delivered to you in conjunction with, this Guide.

3Com, the 3Com logo, and NBX are registered trademarks of 3Com Corporation. NetSet and pcXset are

trademarks of 3Com Corporation.

Adobe is a trademark and Adobe Acrobat is a registered trademark of Adobe Systems Incorporated.

InstallShield is a registered trademark of InstallShield Software Corporation. Internet Explorer, Microsoft,

Windows, Windows 2000, and Windows NT are registered trademarks of Microsoft Corporation. Netscape

and Netscape Navigator are registered trademarks of Netscape Communication Corporation in the United

States and other countries.

All other company and product names may be trademarks of the respective companies with which they are

associated.

CONTENTS

ABOUT THIS GUIDE

How to Use This Guide 13

Conventions 14

International Terminology 15

Documentation 15

Format 15

Paper Documents 15

Software and Documents on CD-ROM 16

Your Comments 17

Year 2000 Compliance 17

1 INTRODUCTION

Overview of NBX 100 Hardware Components 19

Chassis 19

Network Call Processor 20

4-Port Line Card 21

T1 Digital Line Card 22

E1 Digital Line Card 23

4-Port Analog Terminal Adapter Card 24

Single-Port Analog Terminal Adapter 24

8-Port Hub Card 26

Business Telephone 26

DSS/BLF Adjunct 26

Preparing for Installation 27

Completing a System Plan 27

Ordering Telephone Lines 36

Developing a Dial Plan 36

Installation Overview 36

International Feature Support 37

Power Fail Transfer 37

Analog Terminal Card 37

Power Line Kit (E-Brick) 37

Language Support 37

Installation Requirements 38

Electrical Requirements 38

Environmental Requirements 38

Physical Requirements 39

Local telephone Service 40

Installation Questions 40

Who Should Install the NBX 100? 40

Does the Telephone Company Need to Be Involved? 40

Can Existing Office Telephone Wires Be Reused? 41

Is Any Additional Equipment Required? 41

What External Devices Can Connect to an NBX 100? 42

How Many Telephones or Devices Does the NBX 100 Support? 42

What Impact Does an NBX 100 Have on a LAN? 43

2 CONFIGURING THE DIAL PLAN

Overview 45

Translation 45

Routing 46

Extension Settings 47

Telephones 48

External Extensions 48

Call Park 48

Auto Attendant 48

Hunt Groups 49

External Settings 49

Dial Plan Tables 50

Internal Dial Plan Table 51

Incoming Dial Plan Table 54

Least Cost Routing Dial Plan Table 55

Inbound and Outbound Call Processing 55

Pretranslators 56

Viewing and Assigning Pretranslators 57

Pretranslators for Outgoing Calls 59

Removing a Pretranslator 60

Managing the Dial Plan Configuration File 61

NBX 100 Database 61

NBX 100 Dial Plan 62

Creating Dial Plan Configuration Files 63

Gaining Access to the Dial Plan 65

Importing and Exporting Dial Plan Configuration Files 66

Importing a North American Dial Plan 67

Importing an International Dial Plan 67

International Dial Plan Issues 68

Importing a User-Defined Dial Plan 68

Exporting (Saving) a Dial Plan Configuration File 69

Modifying a Dial Plan Configuration File 70

Testing a Dial Plan 71

Generating a Dial Plan Report 73

Managing Extensions and Extension Lists 75

Adding an Extension 76

Settings 79

Changing Extensions 81

Managing Extension Lists 84

Managing External Settings 89

Managing Dial Plan Tables 90

Determining Which Devices Use Dial Plan Tables 91

Removing a Dial Plan Table 94

Managing Dial Plan Pretranslators 94

Determining Which Devices Use Pretranslators 96

Removing a Pretranslator 100

System Features Affected by the Dial Plan Configuration 100

Keyset Mode Operation Using the Dial Plan 100

Hybrid Mode Operation Using the Dial Plan 100

Offsite Notification 100

Dial Plan Configuration File Commands 101

Sample Solutions Using Dial Plan Configuration File Commands 119

3 INSTALLING NBX 100 HARDWARE COMPONENTS

Getting Started 130

NBX 100 User Terminology 130

Required and Recommended Tools and Equipment 130

Important Safety Information 132

General Safety Precautions 132

Lithium Battery Safety 134

Consignes Importantes de Sécurité 134

Batterie au lithium 136

Wichtige Sicherheitsinformationen 137

Lithiumbatterie 138

Unpacking and Examining the Components 139

Recording MAC Addresses 139

Recording 4-Port Line Card and 4-Port ATA Card MACs 140

Recording Digital Line Card MACs 141

Installing the NBX 100 Chassis 142

Installing the Disk Drive 142

Mounting the Chassis in a Rack 144

Chassis and Slot Conventions 146

Installing NBX 100 NCP and Other Cards 148

Installing Cable Guides 149

Installing a Single-Port Analog Terminal Adapter 149

Installing a Power Adapter 149

Installing an Ethernet Power Source 150

Connecting a Computer to the Network Call Processor Through a Serial

Port 150

Setting Up IP Connectivity for NetSet 151

Default IP Settings 151

Installing LAN Connections 154

Connecting LAN Cables — Single Chassis to External Hubs 154

Connecting LAN Cables — Multi-Chassis Configuration 154

Recommended Multi-Chassis Configuration for Best Bandwidth

Utilization 155

Testing the Installed Hardware 156

Selecting Regional Software and Components 159

Installing Regional Software and Components 160

Removing Regional Software and Components 162

Viewing Regional Software Details 163

Using Auto Discovery for Initial System Configuration 164

Initial System Configuration 166

Disabling Auto Discovery 167

Configuring 4-Port Line Cards 167

Mapping Line Card Ports to Telephone Lines 167

Re-assigning Extensions and Setting Line Card Port Options 170

Connecting Telephone Lines 172

4 CONFIGURING NBX 100 SYSTEM-LEVEL SETTINGS

Configuring System-Level Settings 173

Enabling Regional Settings 178

Advanced Regional Settings 179

Setting the System Date and Time 180

Setting Timers 181

Setting Ringing Patterns 182

Configuring Multicast Addresses 183

Configuring Speed Dial Numbers 185

Creating a System Speed Dial 186

Configuring Business Identity Information 187

Entering Business Information 187

Setting Business Hours 189

Setting the System Mode 190

Configuring System Security 191

Setting the Administrator Password 191

Setting the Auto Attendant Password 192

Setting the System Backup Password 193

Setting the Reporting Password 194

Configuring TAPI Settings 194

5 INSTALLING TELEPHONES AND TELEPHONE LINES

Connecting Telephones to the LAN 197

Connecting Power to the Telephone 198

Connecting the Telephone 198

Connecting the Telephone to a Computer 198

Attaching the Telephone Support Bracket 198

Wall Mounting a Telephone 199

Creating and Managing Telephone Groups 202

Creating a New Telephone Group 202

Using Button Mappings 204

Creating Button Mappings for a Telephone 204

Creating DSS/BLF Mappings 208

Creating a Delayed Ringing Pattern 209

Installing an Adjunct 210

Auto Discovering an Adjunct 211

Connecting an Adjunct 212

Configuring the Adjunct Using Auto Discovery 213

Changing the Extension Associated with an Adjunct 214

Configuring the Adjunct Manually 214

Setting Adjunct Access Button Mappings 216

Setting Adjunct Feature Button Mappings 216

Adding External Hardware 218

Connecting a Music-on-Hold (MOH) Input Device 218

Connecting a Paging Amplifier 219

Configuring Routing Devices 219

6 SETTING UP USERS AND FEATURES

Adding Users 221

Adding a User 222

Configuring a Telephone as the Attendant Console 224

Configuring the Auto Attendant Line Card Port 226

Adding the Attendant Console User 227

Setting a User’s Ringer Tones 227

Configuring Call Pickup Groups 228

Configuring the Membership of a Call Pickup Group 230

Configuring Hunt Groups 230

Adding Hunt Groups 231

Configuring Hunt Group Status 233

Configuring Hunt Group Feature Mappings 235

Configuring Class of Service (CoS) 236

7 CONFIGURING DIGITAL LINE CARDS (T1, E1, AND BRI CARDS)

Preparation 240

Inserting the T1 Digital Line Card 241

Configuring the T1 Digital Line Card 241

Configuring for E&M Signaling 241

Activating the Span 242

Checking the Span Status 243

Modifying the Span 243

Configuring a Group 244

Checking Group Membership 246

Completing the T1 E&M Installation 246

Configuring for ISDN PRI Signaling 247

Modifying the Span 248

Configuring the Groups 250

Checking Group Membership 251

Completing the T1 ISDN PRI Installation 251

Adding an E1 Digital Line Card 253

Preparation 253

Inserting the E1 Digital Line Card 253

Configuring the E1 Digital Line Card 254

Configuring for ISDN PRI Signaling 254

Configuring E1 Groups 257

Checking Group Membership 258

Completing the E1 Installation 259

Adding an ISDN BRI Digital Line Card 260

Preparation 260

Inserting the ISDN BRI Digital Line Card 260

Configuring the ISDN BRI Digital Line Card 261

Configuring for ISDN BRI Signaling 261

Configuring BRI Groups 264

Checking Group Membership 264

Completing the BRI Installation 265

DDI/DID/MSN Services 265

E911 Connectivity 266

T1 and E1 Card LEDs 267

BRI Card LEDs 267

8 MAINTENANCE, DIAGNOSTICS, AND TROUBLESHOOTING

Troubleshooting 269

Using the Telephone Local User Interface (LUI) Utility 274

Using H3PingIP 278

Technical Support 278

A NBX 100 SYSTEM SPECIFICATIONS

6-Slot Chassis 279

Network Call Processor 280

4-Port Line Card 281

T1 and E1 Digital Line Card 281

BRI Line Card 282

8-Port Hub Card 283

4-Port ATA 283

Single-Port ATA 283

TAPI Service Provider 284

B T1 AND ISDN PRI SERVICES CIRCUIT PROVISIONING

Requirements for T1 Configuration 287

DID Applications 288

CSU 288

ISDN PRI Prerequisites 288

Recommendations 289

C GUIDELINES FOR REMOTE AUDIO DEVICE CONNECTIONS

Maximum Transfer Unit (MTU) 291

Communication Latency Requirements 291

Large Packet Latency 292

Small Packet Latency 292

Bandwidth Requirements 292

Layer 2 Mulaw (G.711) Audio (Normal Setting) 292

Layer 3 Mulaw (G.711) Audio 292

Layer 2 ADPCM Audio (Reduced Bandwidth Setting) 292

Layer 3 ADPCM Audio (Reduced Bandwidth Setting) 293

Installing Fax Devices with ATAs 293

D WINDOWS 2000 SUPPORT

NBX ConneXtions 295

Windows 2000 Environment Specifications 296

Installation Sequence 296

Finalize Installation 297

NBX 100 Call Detail Reports 298

Windows 2000 Environment Specifications 298

Installation Sequence 298

NBX pcXset 299

Windows 2000 Environment Specifications 299

Installation Sequence 299

INDEX

ABOUT THIS GUIDE

This guide provides information and instructions for installing the NBX

®

100 Communications System. It is intended for installation technicians

and the system administrator.

If the information in the release notes (readme.pdf on the NBX 100

Resource Pack CD) differs from the information in this guide, follow the

instructions in the release notes.

For information about monitoring, changing, and maintaining the NBX

100, see the NBX 100 Administrator’s Guide.

How to Use This

Guide

Table 1 shows where to look for specific information in this guide.

Table 1 Overview of Chapters

If you are looking for

An overview of the installation process, hardware components,

and installation prerequisites

Chapter 1

Instructions on preparing and configuring the dial plan Chapter 2

Instructions on installing hardware components Chapter 3

Instructions for configuring system-wide settings Chapter 4

Instructions for installing telephones and telephone lines Chapter 5

Instructions for setting up users and features Chapter 6

Instructions for configuring Digital Line cards Chapter 7

Troubleshooting information Chapter 8

System hardware specifications Chapter A

T1 and ISDN PRI circuit provisioning information Chapter B

Guidelines for connecting remote audio devices Chapter C

Windows 2000 support information Chapter D

14 ABOUT THIS GUIDE

Conventions Table 2 and Table 3 list conventions that are used throughout this guide.

Table 2 Notice Icons

Icon Notice Type Description

Information note Information that describes important features or

instructions

Caution Information that alerts you to potential loss of data or

potential damage to an application, device, system, or

network

Warning Information that alerts you to potential personal injury

Table 3 Text Conventions

Convention Description

Screen displays This typeface represents information as it appears on the

screen.

Commands The word “command” means that you must enter the

command exactly as shown and then press Return or Enter.

Commands appear in bold.

The words “enter”

and “type”

When you see the word “enter” in this guide, you must type

something, and then press Return or Enter. Do not press

Return or Enter when an instruction simply says “type.”

Keyboard key names If you must press two or more keys simultaneously, the key

names are linked with a plus sign (+). Example:

Press Ctrl+Alt+Del.

International Terminology 15

International

Terminology

This section lists terms used in the NBX 100 documentation and the

international equivalents of these terms:

Documentation This section describes the documentation delivery formats and lists the

titles of documents that pertain to the NBX 100.

Format Documents are available in these formats:

■ Paper Documents

The paper documents that are shipped with the system and

components are listed in the next section.

■ Software and Documents on CD-ROM

The NBX 100 Resource Pack CD contains online versions of the paper

documents and some 3Com applications as well as system software

and Help files.

Paper Documents The 3Com NBX 100 documentation set includes the following

documents:

■ NBX 100 Installation Guide (this manual)

■ NBX 100 Administrator’s Guide

This guide describes how to change and manage the 3Com NBX 100

Communications System after initial installation and configuration. It

is intended for installation technicians and NBX 100 system

administrators.

Table 4 International Terminology

U.S. Terms International Equivalents

Toll restrictions Call barring

Pound (#) Hash

CO (central office) Telephone Exchange

Adjunct Additional add-on module

Toll-free Free-phone

TLIM Analog Trunk Line Interface Module (3C10114)

16 ABOUT THIS GUIDE

■ NBX Business Telephone Guide

This guide provides an overview of the features in the NBX 100

Communications System as they relate to the NBX Business

Telephone.

These guides are shipped with the Network Call Processor. They can also

be found in .pdf files on the NBX 100 Resource Pack CD. To order

additional paper copies, contact an authorized NBX 100 reseller.

Software and

Documents on

CD-ROM

The CD-ROM that ships with the system contains:

■ System software

■ Online versions of the paper guides that are shipped with the system

and optional components

■ Additional software applications for managing the NBX 100:

■ Call Reports — log and view information about the NBX 100

■ ConneXtions — H.323 gateway software

■ pcXset

™ —

PC Telephone Client

■ Transcend

®

Network Supervisor — automatically discover network

devices

Year 2000 Compliance 17

Your Comments Your suggestions are very important to us. They help us to make our

documentation more useful to you.

Please send e-mail comments about this guide or any of the

documentation and Help systems to:

NBX_Techpubs_comments@3com.com

Please include the following information with your comment:

■ Document title

■ Document part number (found on the front or back page of each

document)

■ Page number

Example:

NBX 100 Installation Guide

Part Number (900-0026-01)

Page 25

Year 2000

Compliance

For information on Year 2000 compliance and 3Com products, visit the

3Com Year 2000 Web page:

http://www.3com.com/products/yr2000.html

18 ABOUT THIS GUIDE

1

INTRODUCTION

This chapter covers the following topics:

■ Overview of NBX 100 Hardware Components

■ Installation Overview

■ Installation Requirements

■ Installation Questions

See the NBX 100 Administrator’s Guide for information about

maintaining the 3Com NBX

®

100 Communications System.

Overview of

NBX 100 Hardware

Components

The NBX 100 Communications System comprises a chassis with

removable cards, the NBX Business Telephone, and the Direct Station

Select/Busy Line Flashing (DSS/BLF) adjunct.

This section lists all cards that can be used with the NBX 100 system. Not

all cards may be available in every region.

Chassis The rack-mountable or wall-mountable chassis holds the system power

supply, disk drive, cooling fans, and removable cards. All controls and

connections are on the front of the chassis.

The chassis fits into a standard 19-inch equipment rack, or it can be

wall-mounted.

The NBX 100 can have one or more chassis. The number depends on how

many external telephone lines the system must support and the

equipment that you choose for attaching telephones.

20 CHAPTER 1: INTRODUCTION

Figure 1 NBX 100 Chassis

Up to six cards slide into the front of the chassis. The top slot has no

access to the backplane. Always cover the top slot with a blank faceplate.

An internal backplane connects the cards to each other.

Network Call

Processor

The top active slot holds the Network Call Processor (NCP), which

manages call traffic, Advanced PowerMail eXchange

®

(APX) voice mail,

and the Automated Attendant. It also supports the Telephony Application

Programming Interface (TAPI) 2.X for computer telephony integration

(CTI) applications. It includes an Internet Message Access Protocol (IMAP)

4-message server for integration of voice mail and e-mail and a web

server to support web-based administration. You must have one call

processor per system.

Figure 2 NBX 100 Network Call Processor

The NCP card has the following LEDs and connectors:

■ LEDs These status lights indicate hardware initialization, operating

software start up, and Music-on-Hold (MOH) initialization.

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