Ruckus Wireless ZoneFlex R500 User manual

ZoneFlex Indoor Access Point

Release 104.0

User Guide

Part Number: 800-71241-001 Rev A

Published: 22 August 2016

www.ruckuswireless.com

Copyright Notice and Proprietary

Information

No part of this documentation may be used, reproduced, transmitted, or translated, in

any form or by any means, electronic, mechanical, manual, optical, or otherwise, without

prior written permission of Ruckus Wireless, Inc. (“Ruckus”), or as expressly provided

by under license from Ruckus.

Destination Control Statement

Technical data contained in this publication may be subject to the export control laws

of the United States of America. Disclosure to nationals of other countries contrary to

United States law is prohibited. It is the reader’s responsibility to determine the applicable

regulations and to comply with them.

Disclaimer

THIS DOCUMENTATION AND ALL INFORMATION CONTAINED HEREIN (“MATERIAL”)

IS PROVIDED FOR GENERAL INFORMATION PURPOSES ONLY. RUCKUS AND ITS

LICENSORS MAKE NO WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, WITH

REGARD TO THE MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED

WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR A

PARTICULAR PURPOSE, OR THAT THE MATERIAL IS ERROR-FREE, ACCURATE OR

RELIABLE. RUCKUS RESERVES THE RIGHT TO MAKE CHANGES OR UPDATES TO

THE MATERIAL AT ANY TIME.

Limitation of Liability

IN NO EVENT SHALL RUCKUS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,

SPECIAL OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOSS OF PROFITS,

REVENUE, DATA OR USE, INCURRED BY YOU OR ANY THIRD PARTY, WHETHER

IN AN ACTION IN CONTRACT OR TORT, ARISING FROM YOUR ACCESS TO, OR USE

OF, THE MATERIAL.

Trademarks

Ruckus Wireless, Ruckus, the bark logo, BeamFlex, ChannelFly, Dynamic PSK,

FlexMaster, Simply Better Wireless, SmartCell, SmartMesh, SmartZone, Unleashed,

ZoneDirector and ZoneFlex are trademarks of Ruckus Wireless, Inc. in the United States

and other countries. All other product or company names may be trademarks of their

respective owners.

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Contents

Copyright Notice and Proprietary Information.............................................................................2

1 Introduction

Overview of the Ruckus Wireless Access Point.....................................................................6

Unpacking the Ruckus Wireless AP......................................................................................6

Package Contents................................................................................................................6

Controller Discovery and Standalone Operation....................................................................7

Getting to Know the AP Features..........................................................................................8

ZoneFlex 7055 Wall Switch.............................................................................................9

ZoneFlex 7352..............................................................................................................17

ZoneFlex 7372..............................................................................................................21

ZoneFlex 7372-E...........................................................................................................25

ZoneFlex 7982..............................................................................................................28

ZoneFlex H500 Wall Switch...........................................................................................32

ZoneFlex H510 Wall Switch...........................................................................................38

ZoneFlex R300..............................................................................................................42

ZoneFlex R310..............................................................................................................45

ZoneFlex R500..............................................................................................................49

ZoneFlex R510..............................................................................................................53

ZoneFlex R600..............................................................................................................57

ZoneFlex R700..............................................................................................................61

ZoneFlex R710..............................................................................................................65

2 Installation

Before You Begin................................................................................................................72

Performing a Site Survey...............................................................................................72

Determining the Optimal Mounting Location and Orientation.........................................72

Step 1: Preconfiguring the AP.............................................................................................74

Configuring the AP for Management by a SmartZone Controller....................................75

Configuring the AP for Management by ZoneDirector....................................................75

Configuring the AP for Standalone Operation or for Management by FM.......................76

Step 2: Verifying AP Operation............................................................................................83

Connect the AP to the Network.....................................................................................83

Associate a Wireless Client with the AP.........................................................................83

Check the LEDs............................................................................................................84

Check the TR069 Status (FlexMaster Management Only)..............................................84

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Disconnect the AP from the Network.............................................................................84

Step 3: Deploying the AP....................................................................................................85

1. Choosing a Location for the AP.................................................................................85

2. Connecting the AP to a Power Source and the Network...........................................85

Troubleshooting the Installation...........................................................................................86

3 Navigation

Navigating the Web Interface..............................................................................................88

When You Are Using a Dual-Band AP.................................................................................89

4 Configuration

Configuring the AP..............................................................................................................90

Configuring Device Settings...........................................................................................90

Configuring Internet Settings.........................................................................................92

Configuring Wireless Settings........................................................................................99

Configuring Ethernet Ports..........................................................................................116

Configuring Hotspot Service........................................................................................121

5 Administration

Viewing Current Device Settings.......................................................................................128

Viewing Current Internet Connection Settings...................................................................128

Viewing Current Local Subnet Settings.............................................................................129

Viewing Common Wireless Settings..................................................................................130

Viewing Associated Wireless Clients..................................................................................132

Changing the Administrative Login Settings......................................................................133

Enabling Other Management Access Options...................................................................134

Viewing FlexMaster Management Status...........................................................................138

Pointing the AP to FlexMaster...........................................................................................139

Working with Event Logs and Syslog Servers....................................................................140

Enabling Logging and Sending Event Logs to a Syslog Server....................................140

Sending a Copy of the Log File to Ruckus Wireless Support........................................141

Saving a Copy of the Current Log to Your Computer...................................................141

Upgrading the Firmware Image.........................................................................................142

Upgrading Manually via FTP or TFTP...........................................................................142

Upgrading Manually via the Web.................................................................................143

Upgrading Manually via Local File................................................................................143

Scheduling Automatic Upgrades.................................................................................143

Rebooting the AP..............................................................................................................144

Resetting the AP to Factory Defaults.................................................................................145

Running Diagnostics.........................................................................................................145

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Where to Find More Information........................................................................................146

Appendix A: AP Support for Bluetooth Low Energy Devices

Appendix B: Configuring Link Aggregation (LACP) for AP Backhaul

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Introduction

1

Overview of the Ruckus Wireless Access Point

Congratulations on your purchase of the Ruckus Wireless AP!

Ruckus Wireless APs are the industry's most easy to use, yet robust and feature-rich

Wi-Fi APs designed to bring power and simplicity together for large-scale indoor

deployments.

Your Ruckus Wireless AP uses BeamFlex, a patented antenna technology from Ruckus

Wireless that allows wireless signals to navigate around interference, extend wireless

signal range, and increase speeds and capacity for wireless networks. The BeamFlex

antenna system consists of an array of high-gain directional antenna elements that allow

Ruckus Wireless APs to find quality signal paths in a changing environment, and sustain

the baseline performance required for supporting data, audio and video applications.

Your Ruckus Wireless AP can be deployed in standalone mode with or without a

FlexMaster (FM) manager, or as part of the Ruckus Wireless Smart WLAN system, in

which it can be managed by a Ruckus Wireless ZoneDirector or SmartZone controller.

NOTE For more information on the Ruckus Wireless system (including Ruckus Wireless

controllers and FlexMaster server), BeamFlex, and other Ruckus Wireless technologies,

visit www.ruckuswireless.com.

Unpacking the Ruckus Wireless AP

The first step after you have purchased a Ruckus Wireless indoor AP is to unpack the

AP and check the package contents.

1. Open the AP package, and then carefully remove the contents.

2. Return all packing materials to the shipping box, and put the box away in a dry

location.

3. Verify that all items listed in Package Contents below are included in the package.

Check each item for damage. If any item is damaged or missing, notify your authorized

Ruckus Wireless sales representative.

Package Contents

A complete AP package contains all of the items listed below:

• Ruckus Wireless AP

• Software License Agreement/Product Warranty Statement

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• Declaration of Conformity, if required

• Quick Setup Guide

• (Ethernet cables, power adapters and mounting kits are optional accessories that

may or may not be included depending on the SKU purchased)

Controller Discovery and Standalone Operation

Ruckus Wireless ZoneFlex Access Points can operate in either standalone mode, be

managed by FlexMaster server, or be managed by any of the Ruckus controller products.

How Standalone APs Learn Controller Addresses

If your AP will be managed by a controller, you will need some way to ensure that the

AP can discover the controller on the network. There are several different ways to do

this, and the specific controller user documents contain more details on discovery for

that particular controller product family.

This section provides a brief overview of the options available for controller discovery.

Ruckus Cloud

ZoneFlex APs discover Ruckus Cloud controllers by querying the Ruckus Cloud AP

Registrar (ap-registrar.ruckuswireless.com) via HTTPS to learn the Ruckus Cloud address.

APs will search for a Ruckus Cloud controller more frequently after initial boot up, and

less frequently after the first 14 days.

Standalone APs will query the Registrar with the following frequency:

Table 1: How often APs query the Registrar to learn Ruckus Cloud controller addresses

AP UptimeQuery Frequency

< 1 hour15 seconds

1 hours ~ 48 hours5 minutes

2 days ~ 14 days1 hour

14 days ~ forever12 hours

SmartZone

APs discover SmartZone controllers using any of the following methods:

• mDNS discovery on local IP subnet

• DHCP Option 43 sub-option 6

• DHCPv6 Option 17 sub-option 6

• DHCPv6 Option 52

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• DNS entry named "ruckuscontroller.<local domain>"

• AP CLI command "set scg ip"

ZoneDirector

APs discover ZoneDirector controllers using any of the following methods:

• IP subnet broadcast

• DHCP Option 43 sub-option 3

• DHCPv6 Option 17 sub-option 3

• DHCPv6 Option 52

• DNS entry named "zonedirector.<local domain>"

• AP CLI command "set director ip"

Getting to Know the AP Features

This section identifies the physical features of each Ruckus Wireless AP model that is

discussed in this guide. Before you begin the installation process, Ruckus Wireless

recommends that you become familiar with these features.

NOTE This User Guide does not include information on Ruckus Wireless Outdoor APs

or the ZoneFlex 7731 or P300 Wireless Bridge products. For information on those

ZoneFlex AP models, along with Ruckus Wireless ZoneDirector and SmartZone

controllers, FlexMaster, and other product lines, refer to their respective user

documentation available from support.ruckuswireless.com.

This release supports the following ZoneFlex indoor AP models:

• ZoneFlex 7055 Wall Switch on page 9

• ZoneFlex 7352 on page 17

• ZoneFlex 7372 on page 21

• ZoneFlex 7372-E on page 25

• ZoneFlex 7982 on page 28

• ZoneFlex H500 Wall Switch on page 32

• ZoneFlex H510 Wall Switch on page 38

• ZoneFlex R300 on page 42

• ZoneFlex R310 on page 45

• ZoneFlex R500 on page 49

• ZoneFlex R510 on page 53

• ZoneFlex R600 on page 57

• ZoneFlex R700 on page 61

• ZoneFlex R710 on page 65

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ZoneFlex 7055 Wall Switch

The ZoneFlex 7055 is a multiservice 802.11n dual-band concurrent two-stream

wired/wireless wall switch.

NOTE The 100.x AP base images support standalone mode and FlexMaster (FM)

WLAN manager operation. The SmartZone software-compatible images only support

Ruckus Wireless SCG, SZ and vSZ controllers. The ZD-compatible images only support

ZD controllers.

NOTE The 7055 requires a minimum of AP base image 100.0.0 and later to operate,

or SCG 1.0 and later, vSZ 2.5 and later, SmartZone software 3.2 and later, or ZD 9.6

and later to operate.

The 7055 is designed for installation in an electrical junction box. This section identifies

the physical features the 7055. Before you begin the installation process, Ruckus Wireless

recommends that you become familiar with these features.

Front View Features

The front view of the 7055 includes four Ethernet Ports, a pass through port and a DC

in socket on the bottom front panel. Refer to the following table for more information.

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Figure 1: ZF7055 front view

Table 2: ZF7055 front view features

DescriptionNameNumber

Pass through port.Pass Through port1

Optional 48V DC power

input.

Power Input2

Three 10/100 RJ-45

Ethernet Ports.

LAN1-LAN33

One 10/100 RJ-45 LAN port

with PoE out. Supports

802.3af PSE Class 0/2

(depending on power input).

LAN44

Refer to “Reset Buttons”

below for details.

Reset buttons5

Rear Panel Features

The following figure shows the rear panel of the 7055. For a description of each rear

panel element, refer to the table below.

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Figure 2: ZF 7055 rear panel

Table 3: ZF 7055 rear panel features

DescriptionNameNumber

Uplink LAN port that

supports 802.3af and

802.3at Power over

Ethernet (PoE) input.

PoE In LAN/Uplink1

110 punchdown block.Punch down Block2

RJ-45 pass through port for

the pass through

connection.

Pass Through Port3

See LEDs table for LED

descriptions and behaviors.

LEDs4

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LEDs

Refer to the table below for descriptions of LEDs and their behaviors. The LEDs are not

visible once the AP is installed.

Table 4: ZF 7055 LEDs

DefinitionLED

• Off: Off

• Red: Bootup in process

• Flashing Green: No routable IP address

• Green: On

PWR

• Green: Link up.

• Flashing green: Activity.

• Off: Link down.

WAN

• Off: The WLAN service is down.

• Amber: The WLAN is up, but no clients

are associated and no downlink MAPs

are connected.

• Green: The WLAN is up and at least

one client is associated. No downlink

MAPs are connected.

• Slow flashing green (one flash every two

seconds): The WLAN is up and at least

one downlink MAP is connected. No

clients are associated.

• Fast flashing green (two flashes every

second): The WLAN is up, at least one

downlink MAP is connected, and at

least one client is associated.

5G

• Off: The WLAN service is down.

• Amber: The WLAN is up, but no clients

are associated and no downlink MAPs

are connected.

• Green: The WLAN is up and at least

one client is associated. No downlink

MAPs are connected.

2.4G

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DefinitionLED

• Off: The AP is operating in standalone

mode or operating as a root AP (RAP)

or a non-mesh AP.

• Green: The AP is functioning as a Mesh

AP (MAP), and the wireless signal to its

uplink AP is good.

• Fast flashing green (two flashes every

second): The AP is functioning as a

Mesh AP (MAP), and the wireless signal

to its uplink AP is fair.

• Slow flashing green (one flash every two

seconds): Mesh networking is enabled,

but the AP is still searching for a mesh

uplink.

AIR

• Off: The AP is not being managed by a

Ruckus Wireless controller (standalone

mode).

• Green: The AP is being managed by a

Ruckus Wireless controller.

• Slow flashing green (one flash every two

seconds): The AP is being managed by

a controller, but is currently unable to

communicate with the controller.

• Fast flashing green (two flashes every

second): The AP is being managed by

a controller and is currently receiving

configuration settings (provisioning) or

an image update.

DIR

• Green: Link up.

• Flashing green: Activity.

• Off: Link down.

LAN1 - LAN4

Reset Buttons

Two reset buttons on the left side of the AP are used to reboot or factory reset the AP.

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Figure 3: Reset buttons

Press and hold the Soft Reset button for three seconds or more to reset the AP to

factory defaults. Press and release the Hard Reset button to restart the AP.

NOTE On the 7055, the Hard reset button restarts the AP, while the Soft reset button

reverts the AP to factory default settings.

7055 Physical Installation

This section describes the physical installation instructions for mounting the 7055 to an

electrical outlet box.

CAUTION! The AP and all interconnected equipment must be installed indoors within

the same building, including the PoE powered network connection as described by

Environment A of the 802.3af standard.

CAUTION! Ensure that you use a Cat5e or better Ethernet cable to supply PoE power

and LAN connectivity running to the outlet box where the AP will be installed.

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1. Prepare the electrical outlet box.

2. The 7055 can be mounted to a variety of commonly used electrical outlet box formats,

including US style outlet boxes conforming to NEMA-WD6, and EU style outlet boxes

conforming to BS 4662.

NOTE The 7055 comes with a bracket for a single 1-gang electrical outlet box. For

adjacent outlet boxes, use the optional Ruckus Wireless ZF7055 adjacent wall bracket

kit (part number 902-0111-000).

• Remove the outlet box cover from the outlet box, retaining the original box cover

screws.

• Align the mounting bracket with the outlet box so that the screw holes line up (the

bracket provides multiple holes for different outlet box designs), and

• Pull the Ethernet cable through the center of the mounting bracket.

• Affix the mounting bracket to the outlet box using the original outlet box cover

screws. If the original outlet box screw heads extend over 2mm from the bracket,

then use the enclosed low profile mounting screws instead.

• Run the required cables through the electrical outlet box allowing sufficient slack

for the cables to reach the not yet installed 7055.

3. Connect the cables.

• Connect an Ethernet cable providing PoE power and network connectivity to the

PoE In LAN / Uplink port using either a standard RJ45 connector or the 110

punch-down block (refer to Using the 110 Punch Down Block on page 16).

• If PoE power is not available, the AP can be powered using an optional DC power

adapter (Ruckus part No. 902-0170-XX10, sold separately)

• If required, connect the cable providing support for pass-through devices to the

Pass Through port.

NOTE The status LEDs are intentionally not visible once the 7055 is mounted.

Complete any verification or troubleshooting that requires visibility of the LEDs before

mounting.

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Figure 4: Attach 7055 AP cables before mounting to the bracket

4. Mount the AP to the bracket.

• Snap the AP onto the mounting bracket by hooking the two locking tabs on the

bottom of the bracket into the slots on the bottom of the AP. Then push the top

of the AP in toward the wall until it snaps in place.

• Use the two Torx bracket screws provided to secure the AP to the mounting

bracket using a T10 Torx screwdriver.

Figure 5: Secure the 7055 AP to the bracket using Torx screws

Using the 110 Punch Down Block

The ZF 7055 provides a 110 punch down block in addition to the RJ-45 port on the rear

of the AP for power and network connectivity.

CAUTION! Do not connect both the Punch-down block and the Uplink port to a

network. Only one connection can be used at a time.

If you prefer to use the 110 Punch-down block connector rather than the RJ-45 connector

for power and network connectivity, refer to the following diagram for wiring details.

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Figure 6: 7055 AP punch-down block wiring

ZoneFlex 7352

The ZoneFlex 7352 is a best-performing, mobile-ready, two-stream single-band (2.4

GHz) 802.11n AP.

NOTE The 100.x AP base images support standalone mode and FlexMaster (FM)

WLAN manager operation. The SmartZone software-compatible images only support

Ruckus Wireless SCG, SZ and vSZ controllers The ZD-compatible images only support

ZD controllers.

NOTE The 7352 requires a minimum of AP base image 100.0.0 and later to operate,

or SCG 1.1.1 and later, vSZ 2.5 and later, SmartZone software 3.2 and later, or ZD 9.5.1

and later to operate.

The 7352 includes five LEDs on its front panel and buttons and connectors on its rear

panel.

Front Panel

The following figure shows the top view of the 7352. For a description of each front panel

part, refer to the table below.

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Figure 7: 7352 top view

Table 5: 7352 front panel elements

DescriptionLED

• Off: Off.

• Red: Boot up in process.

• Flashing Green: No routable IP address

• Green: On.

PWR LED

Not used in this model.OPT LED

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DescriptionLED

• Off: The AP is not being managed by a

Ruckus Wireless controller (standalone

mode).

• Green: The AP is being managed by a

Ruckus Wireless controller.

• Slow flashing green (one flash every two

seconds): The AP is being managed by

a controller, but is currently unable to

communicate with the controller.

• Fast flashing green (two flashes every

second): The AP is being managed by

a controller and is currently receiving

configuration settings (provisioning) or

an image update.

DIR LED

• Off: The WLAN service is down.

• Amber: The WLAN service is up and no

clients are associated (standalone), or

no wireless clients and no downlink

MAPs are connected (RAP).

• Green: The WLAN service is up and at

least one wireless client is associated.

If Mesh is enabled, no downlink MAPs

are connected.

• Fast flashing green: The WLAN service

is up, at least one client is associated,

and at least one Mesh downlink is

connected.

• Slow flashing green: At least one Mesh

downlink is connected, and no clients

are associated.

WLAN LED

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DescriptionLED

• Off: The AP is operating in standalone

mode or operating as a root AP (RAP)

or a non-mesh AP.

• Green: The AP is functioning as a RAP

or MAP and the uplink signal is good.

• Slow flashing green (one flash every two

seconds): Mesh networking is enabled,

but the AP is still searching for a mesh

uplink.

• Fast flashing green (two flashes every

second): The AP is functioning as a

MAP and the wireless signal to its uplink

AP is fair.

AIR LED

Rear Panel

The following figure shows the rear panel of the 7352 (and 7372). For a description of

each rear panel part, refer to the table below.

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ZoneFlex Indoor Access Point Release 104.0 User Guide

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