Contacta STS-K002-(G/B)-01 User guide

Brand: Contacta

Model: STS-K002-(G/B)-01

Type: User guide

This manual is also suitable for

STS-K002L-G-01 Dual Surface Mounted System

Contacta STS-K002-(G/B)-01 is an advanced speech transfer system designed to enhance communication clarity in situations where barriers like glass or security screens impede normal speech. It offers a range of features to facilitate effective conversations:

Dual Surface Mounted System: The system consists of surface-mounted speaker and microphone pods, allowing for easy installation on both sides of the barrier, ensuring optimal sound transmission.
Hearing Loop Facility: For individuals with hearing aids, the integrated hearing loop provides additional support by transmitting audio directly to their devices, enhancing their listening experience.

Dual Surface Mounted System: The system consists of surface-mounted speaker and microphone pods, allowing for easy installation on both sides of the barrier, ensuring optimal sound transmission.
Hearing Loop Facility: For individuals with hearing aids, the integrated hearing loop provides additional support by transmitting audio directly to their devices, enhancing their listening experience.

Installation &

User Guide

February 2022

Speech Transfer System

Dual Surface Mounted System

STS-K002L-G-01 | STS-K002L-B-01

Contents

Product Overview

Components

Installation Instructions

 AmplierInstallation

Microphone & Speaker Installation

Hearing Loop Installation

 AmplierSetup

Using the System

Troubleshooting

Contactahasapolicyofcontinuousproductdevelopment,andthereforesmallspecication

changesmaynotbereectedinthismanual.Images,labels,packaging,accessoriesandproduct

coloursaresubjecttochangewithoutnotice.

Product Overview

Components

Speech transfer systems provide assistance for clear communication where

normal speech is impaired by use of glass, a security screen or other similar

barriers.

There is a hearing loop facility included, providing additional assistance for

hearingdevicewearers.

1. Installation and User Manual

2. Amplier

3. Hearing Loop Sticker

4. IEC Lead

5. Power Supply

6. HearingLoopAerial

7. MountingBracket

8. SurfaceMountedSpeakerand

Microphone x 2

Fixing Kit:

• Adhesive Clip x 10

• No.6x1/2”CountersunkScrewsx15

• P-Clips x 6

General Components

Werecommendthatinstallationiscarriedoutbyaqualiedengineer,

adheringtorelevantstandards.

Checkthecontentsoftheboxtofamiliariseyourselfwiththecomponents.

Thestamicrophoneandampliershouldbeinstalledonthestasideofthe

counter.Thecustomerspeakerandmicrophonekitsshouldbeinstalledon

thecustomersideofthecounter.

Follow all relevant instructions in the following order:

1. AmplierInstallation(seepage5).

1. Microphone&SpeakerInstallation(seepage6).

2. HearingLoopInstallation(seepage7).

3. AmplierSetup(seepage8).

4. UsingtheSystem(seepage10).

Installation Instructions

A basic toolkit recommended to install the system will include:

• Pliers

• Tape Measure

• Pencil or Marker Pen

• Cable Ties

• Electrical Insulation Tape

• Trunking

• Screwdrivers(FlatorBlade2.5mm

andPhillipsHeadPH2)

• Battery or Mains Drill

• Drillbits: 2mm, 3mm, 5mm and 7mm

• Allen Key Set

• CableTackingGun(10mm)

• WireCutters/Strippers

Recommended Tools

Ifremovinganygreenconnectorsforfeedingcablesthroughholes,ensureallareretted

atthecorrectpolaritybeforeconnectiontotheamplier.Itisrecommendedtotake

photosasarecordbeforetakinganycablesapart.Thisistoensureproperreconnection;

incorrectwiringmayimpactperformance.

1. Placetheamplierunderthestacounter,ensuringthatitwillnot

obstructstawhentheyaresitting.

2. Markthefourxingpointsfortheamplierunderthecounter.

3. Drillandxtheamplierinplaceusingthesuppliedscrews.

4. Installtheamplier’spowersupplyclosetoapowersocketoutletusing

thesuppliedmountingbracketandxingscrews.

Fixing points

Amplifier Installation

Amplifier Connections

After all relevant components have been installed, connect all green plugs to

thesocketsattherearoftheamplierfollowingthelayoutdetailedbelow.

LED connection oralerttone(ifrequired)

CondenceLEDtoconrmthesystemispowered

oranalerttonefortheattentionofsta

Stamicrophoneconnection

Customer microphone connection

CondenceLED(ifrequired)forstatusalerts

and fault detection

Hearing loop aerial

Line in connection for

external audio source

Staspeakerconnection

Customer speaker connection

Power input

connection

Use power supply

through ground

supply only

AmplierInstallation

Microphone & Speaker Installation

1. Place the speaker and microphone pods on the customer side of the

countertop.

2. Disassemble the speaker and microphone pods on by undoing the screws

andremovingthehousing.

Surface Mounted Kit

3. Placethemountingbracketsadjacenttoeithersideofthe

pass-throughtray,atleast2-3mmawayfromthescreen.

4. Marktheeighttotalxingpointsandtwocableholestobedrilled.

5. Ensuretherewillbeaccesstoretrievethecablesanddrilltheholes.

6. Fixthespeakerandmicrophonepodstothecounter,andfeedthewires

throughthecablemanagementholes.

7. Retthehousingwithpreviouslyremovedscrews.

Fixing points

Housing

xingpoints

Cable holes

8. Repeatsteps1to7onthestasideofthecountertop.

9. Routeallcablingneatlytotheamplierlocation.

Theaerialshouldbexedunderthedesk-toporcountercentrallyonthe

customer side, one half mounted horizontally under the counter and the other

halfmountedvertically,facingthecustomer(asintherstscenariobelow).

Position the aerial under the counter using either the provided P-clips

oranotherxingmethodofyourchoice.Seethediagrambelowfor

recommendedpositioning.

Aistheoptimumlayoutforacounterhearingloop.

B and C are acceptable only if A is not possible and the layout is aligned so

thatthemagneticeldwillbedirectedtowardsuser’sheadheights.

Ensureallhearingloopsignageisdisplayedclearly.

XX

Hearing Loop Installation

A B C

AmplierSetup

Ouramplierprovidesfullopenduplexcommunicationandiscompatible

withallofourspeechtransfersystems.Itfeaturesindividualdisplaysforsta

orcustomeradjustmentsandindividualfaultlightsforeasyfaultdiagnosis.

Overview of Front Panel Buttons

Volume In

Increase and decrease

Volume Out

Increase and decrease

Settings

On/Off

Save and exit engineers mode

Move to the next setup area

Beforeenteringengineersmode,cyclethepower.Todothiseither:

• Switchthepoweroatthewallsocketandbackonagain,

or,

• Removethepowerconnectorandre-insertit

To enter engineers mode, simultaneously press and release the following

buttons within 20 seconds of cycling the power:

• Settings button

• Volume In increase button

• Volume Out increase button

Theon/oandsettingsbuttonsinengineersmodeoperateasfollows:

Please note:

• Saveandexitengineersmodeaftermakinganyadjustments.

• Theamplierwillautomaticallyexitengineersmodewithoutsavingifno

buttonsarepressedfor2minutes.

Engineer’s Mode

Setup Area 3: Hearing Loop Drive Adjustment (LED 3 flashes)

Increase drive

Decrease drive

LEDs illuminate to

display loop drive

voltage

Iftheamplierdoesnothavealoopattached,turnotheredloopfaultLED

8byadjustingthedrivedowntoo.

Please note: Iftheamplierdetectsanerrorinitssettingsmemoryitwill

restoreitselftofactorydefaultsettings.

Whilstinengineersmode,thereare3editablesetupareas.Youwillalways

entersetuparea1rst.ThegreenVolumeInLEDbarwillashtoindicate

whichsetupareayouarein.

Setup Areas

Setup Area 2: Ducking Adjustment (LED 2 flashes)

Setup Area 1: Maximum Volume Adjustment (LED 1 flashes)

Increase maximum

stavolumelevel

Decrease maximum

stavolumelevel

Increase maximum

customer volume level

Decrease maximum

customer volume level

Increase

ducking level

Decrease

ducking level

Ducking on

(VolOutLED1illuminates)

Duckingo

(VolOutLED1turnso)

Whenpoweredandinnormaloperationalmodetheamplierwilldisplay

VolumeInLED1assteadygreen.

WhentheamplierisswitchedousingtheOn/Off button, audio is muted

andLEDsarenotilluminated;pressanybuttontoturntheamplieronagain.

To adjust the staff volume level:

• PressandholdtheVolumeIn(+)or(-)buttonstoincreaseordecreasethe

level.ThecorrespondingLEDbarwillshowthevolumesetting.

To adjust the customer volume level:

• PressandholdtheVolumeOut(+)or(-)buttonstoincreaseordecrease

thelevel.ThecorrespondingLEDbarwillshowthevolumesetting.

Fault Diagnosis LEDs

• Volume In LED 8 will stay red if there is a

faultwiththestamicrophone.

• Volume Out LED 8 will stay red if there is a

faultwiththecustomermicrophone.

• VolumeInLED8willashredifthereisa

faultwiththeloop(i.e.abrokenaerial).

Using the System

For best possible performance:

1. Ensurethecustomerandstavolumesareturnedcompletelydown.

2. Adjuststavolume(VolumeIn)toacomfortablelevel.

3. Increasecustomervolume(VolumeOut)untilfeedbackisheard.

4. Decreasecustomervolume(VolumeOut)untilfeedbackisjusteliminated.

Checkthattheamplierisfullyfunctionalbyensuringthered‘fault’light

isNOTdisplaying.

5. Ifthereisinsuicientvolumeevenafteryouhaveadjustedthevolume

controls,enterengineersmodeandraisemaxvolumesettings.Exit

engineersmodeandrepeatinitialsetup.

6. Thesystemisnowreadytouse.

Factory Default Settings

Toreturntheamplierthefactorydefaultsettings:

1. Unplugthepowersupplyandthenreconnectit.

2. PresstheOn/ObuttonandVolumeIn(-)buttontogether,thenrelease.

3. The Volume In LED bar will have all LEDs illuminated, while the Volume

OutLEDbarwilldisplaythermwarerevisionnumberinaxedpattern

ofLEDs.Thisindicatesthatdefaultsettingshavebeenrestored.

Symptom Possible Fault Action

There is no

power

detected

through the

amplifier (and

there is power

at the socket).

1)Powerjacknotpluggedinor

faulty.

2)Plugfusehasblown.

3)Faultypowersupplyunit.

4)Faultyamplier.

1)Checkpowerjackisrmlyplugged

in.

2)Replacefuse.Ifitblowsagain,

replacethepowersupplyunit.

3)Replacethepowersupplyunit.

4)Replaceamplier.

The red LED is

illuminated on

front panel.

1) Constant red LED:

Staorcustomermicrophonefault.

2)Red LED comes on after speech:

Inductionloopfault.

1)Ensuremicrophoneiswired

correctlyandrmlypluggedin. Try

alternative microphone to ensure

portisworking.

2)Ensureinductionloopconnectoris

wiredcorrectlyandrmlypluggedin.

I can’t hear

audio through

the induction

loop.

1)Inductionloopormicrophoneis

disconnected.

2)Looptesterhasafault.

1)Checkinstructionsforcorrect

connections and, if possible, check

the hearing device with a known

workinghearingloop.

2)Ensurelooptesterhasanewset

ofbatteries.

I can hear

interference

through

speakers

(buzzing /

whistling /

hissing).

1)Unscreenedorpoorlyearthed

third party equipment is being used

incloseproximity.

2)Internalvolumegainsettohigh.

3)Incorrectpowersupplybeing

used.

1)Switchoanythirdparty

equipment to identify the source of

interference.

2)Accesstheamplierengineers

modetoadjusttheinternalsettings.

3)Ensurethatourgroundedpower

supplyunitisconnected.

Amplifier goes

into feedback.

1)Internalvolumegainsettohigh.

2)Microphonepositionedtooclose

tospeaker.

1)Accesstheamplierengineers

modetoadjusttheinternalsettings.

2)Movethemicrophonetoa

locationfurtherfromthespeaker.

Unit does not

go into power

saving mode.

1)Ambientnoiseinareaistoohigh. 1)Switchoanyairconsystems,

desktop fans and or computers to

reduceambientnoise.

Troubleshooting

If no action is successful please seek assistance from

yourdistributororaContactainstaller.

Contact your local

distributor for further

information.

www.contacta.co.uk

Contacta STS-K002-(G/B)-01 User guide

Brand: Contacta

Model: STS-K002-(G/B)-01

Type: User guide

This manual is also suitable for

STS-K002L-G-01 Dual Surface Mounted System

Dual Surface Mounted System: The system consists of surface-mounted speaker and microphone pods, allowing for easy installation on both sides of the barrier, ensuring optimal sound transmission.
Hearing Loop Facility: For individuals with hearing aids, the integrated hearing loop provides additional support by transmitting audio directly to their devices, enhancing their listening experience.

Download PDF

report

Contacta STS-K002-(G/B)-01 User guide

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Contacta STS-K002-(G/B)-01 User guide

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