Verizon jetpack MHS291L User manual

User Guide

5U000748C0A REV.00

Guía del Usuario

4G LTE

Mobile Hotspot - MHS291L

4G LTE

Mobile Hotspot - MHS291L

User Manual

Thank you for purchasing the Verizon

Jetpack® 4G LTE Mobile Hotspot

MHS291L. The MHS291L is a Global

Ready

TM

wireless device that provides

high-speed wireless communication

and easily connects at high speeds to

the internet, your corporate Intranet,

and your email while you’re away

from the office or out of the country.

The MHS291L is simple to use.

2 Table of Contents

Table of Contents

Getting Started 5

System Requirements ........................................................................................5

Components ........................................................................................................6

Display Icons ......................................................................................................... 8

Using Your Jetpack 9

About Broadband Networks ........................................................................... 9

Removing/Attaching the Back Cover .........................................................11

Installing/Removing the 4G LTE SIM Card ................................................12

Installing/Removing the Battery ..................................................................13

Power Management .........................................................................................17

Activating Your Jetpack ...................................................................................18

Connecting to Your Jetpack .........................................................................18

Installing USB Driver for USB Tethering .........................................................20

Table of Contents 3

HARDWARE

Settings 23

Wi-Fi Name/Password ......................................................................................23

Connected Devices ...........................................................................................23

Messages ..............................................................................................................24

Network Settings ............................................................................................... 24

Wi-Fi Settings ......................................................................................................24

Software Update ................................................................................................ 27

About Jetpack .....................................................................................................28

SOFTWARE

Start the Verizon Wireless Web based User

Interface 30

My Jetpack Home .............................................................................................. 31

Data Usage ...........................................................................................................32

Connected Devices ...........................................................................................33

Jetpack Settings 34

Jetpack ..................................................................................................................34

Wi-Fi ........................................................................................................................38

Advanced .............................................................................................................40

Messages 49

4 Table of Contents

About Jetpack 50

Internet Status ....................................................................................................50

Jetpack Info .........................................................................................................51

Diagnostics ..........................................................................................................52

Statistic & Logs ...................................................................................................53

Help and Support .............................................................................................. 54

Troubleshooting 55

Windows XP(SP3) ..............................................................................................55

Windows Vista(SP2) ..........................................................................................56

Windows 7 / Vista(SP2) ....................................................................................56

Windows 7 ...........................................................................................................58

Glossary 59

Safety and Warranty 63

Regulatory Notices ...........................................................................................63

Warnings and Cautions ...................................................................................63

Product Handling ..............................................................................................65

Caring for Your Device .....................................................................................65

Safety Information for Mobile Hotspot .....................................................66

Safety Information for FCC RF Exposure ...................................................71

SAR Information .................................................................................................72

FCC Compliance Information ........................................................................74

12-Month Limited Warranty ..........................................................................75

Getting Started 5

Getting Started

System Requirements

• Wi-Fi: Compatible with all major operating systems

• USB tethering: Compatible with Windows 8 (32-bit/64-bit),

Windows 7 (32-bit/64-bit), Windows Vista SP2 (32-bit/64-bit),

Windows XP SP3 32-bit

• Works with the latest versions of browsers, including

Android™, Chrome™, Firefox®, Internet Explorer®, Safari™,

Mobile Safari™, and Konqueror.

To use Wi-Fi mode, your computer or connected device needs Wi-Fi

capability.

Note

• When multiple users are connected to the MHS291L, all of

their data usage will be combined and applied to the data

plan associated with this jetpack.

• USB 3.0 is not supported.

6 Getting Started

Components

3

4

3

21

Number Description

1

Red Lighting Effect - Illuminates when the display

is on.

2

Home Screen - Provides connection and battery

status, network signal strength, roaming status, and

the number of users connected with Wi-Fi.

3

Scroll Up/Down( / ) - Scrolls up or down through

the available menu options.

4

OK Button( ) - Press to select a menu option.

Getting Started 7

65

6

7

Number Description

5

Power Button( ) - Press and hold to turn the

Jetpack on and off.

6

External Antenna Adapter Port( ) - Connects to

an external antenna (sold separately) for improved

signal reception under certain conditions.

7

Micro USB Port - Connects to the included USB cable

for charging or tethering.

8 Getting Started

Display Icons

The icons on the LCD screen indicate the status of the Jetpack.

Connected Devices

Activity Indicator

Network Signal

Strength

Mobile

Network & Roaming

Messages

Battery

Menu

Display Icon Description

Network signal strength indicator.

Indicates data is being transferred between the

Verizon Wireless network and the Jetpack.

Indicates the number of connected devices.

When available connections are filled, MAX is

displayed.

Indicates the number of unread SMS messages.

If no unread messages, this icon does not appear.

Battery charge indicator.

Indicates the current network connection and

roaming status.

Access to Jetpack settings and Data Usage.

Using Your Jetpack 9

Using Your Jetpack

About Broadband Networks

4G LTE

With Verizon 4G LTE, you can get the broadband-like speed you

require to work efficiently outside the home or office. You can

connect to the Internet, access your corporate intranet, check your

email and download attachments at speeds that are up to 10 times

faster than 3G*.

4G LTE Mobile Broadband*

• Download: typical download speeds of 5-12 Mbps.

• Upload: typical upload speeds of 2-5 Mbps.

3G Mobile Broadband with EVDO Rev. A**

• Download: typical download speeds of 600 kbps–1.4 Mbps

with bursts up to 3.1 Mbps.

• Upload: typical upload speeds of 500-800 kbps with bursts up to

1.8 Mbps.

10 Using Your Jetpack

Wi-Fi 802.11 a/b/g/n

• 802.11a uses the 5 GHz frequency with Wi-Fi speeds of up to

54 Mbps.

• 802.11b uses the 2.4 GHz frequency with Wi-Fi speeds of up to

11 Mbps.

• 802.11g uses the 2.4 GHz frequency with Wi-Fi speeds of up to

54 Mbps.

• 802.11n uses the 2.4 GHz frequency with Wi-Fi speeds of up to

72 Mbps.

• 802.11n uses the 5 GHz frequency with Wi-Fi speeds of up to

150 Mbps.

* Speeds shown are those published by Verizon Wireless,

Inc. and are theoretical in nature. Actual throughput speed

and coverage may vary. Speed claims not applicable when

roaming.

** Mobile Broadband Rev.A speed claim based on Verizon

Wireless network tests with 5 MB FTP data files without

compression.

Your Mobile Broadband Rev. A-enabled Jetpack will indicate

coverage when you are in a Mobile Broadband Rev. A service

area.

When outside the Rev. A service area, your wireless Jetpack

will revert to Mobile Broadband Rev. 0 (typical download

speeds will be 400–700 Kbps and upload speeds will be 60–80

Kbps).

Using Your Jetpack 11

Removing/Attaching the Back Cover

To remove the back cover on your Jetpack:

1. Rotate it to view the bottom side.

2. Place your fingernail in the cutout on the side of the Jetpack

and pop the cover off.

To attach the back cover:

1. Replace the cover so the arrows on the Jetpack and inside of

the cover face in the same direction.

2. Press down around the edges of the cover until it clicks into

place and is flat across the entire bottom surface.

12 Using Your Jetpack

Installing/Removing the 4G LTE SIM

Card

Your SIM (Subscriber Identity Module) Card is a small rectangular

plastic card that stores your phone number and important

information about your wireless service.

You can move the SIM Card from one device to another and

your wireless service will work seamlessly as long as you have

a compatible device and service plan. To see which devices

are compatible with the Verizon Wireless SIM Card, visit

verizonwireless.com/certifieddevice.

1. Remove the back cover and battery.

2. Position the SIM card (“SIM” is inscribed near the slot opening)

with the Verizon logo facing up and the notched edge facing

towards the center of the battery compartment. Slide the SIM

card into the slot, insert the battery and attach the back cover.

Then, close the back cover.

3. To remove the SIM card, turn off your Jetpack and remove the

back cover. Remove the battery and gently slide the SIM card

out. Gently pull the SIM card out to remove it.

Note

• Contact Verizon support if your SIM is lost or damaged.

• To insert/remove the SIM card, you should remove the battery.

Using Your Jetpack 13

Installing/Removing the Battery

1. Insert your fingernail into the slot at the left of the Jetpack

and gently lift the back cover to remove.

2. Slide the battery into the slot by aligning the gold-colored

contacts and press down until it clicks into place.

3. Replace the cover so the arrows on the Jetpack and cover face

in the same direction.

4. Press down around the edges of the cover until it clicks into

place and is flat across the entire bottom surface.

5. To remove the battery, turn off your Jetpack and remove the

back cover.

6. Insert your fingernail into the slot and lift the battery from the

compartment.

14 Using Your Jetpack

Charging the Battery

The Jetpack uses a Lithium Ion (Li-Ion) battery. Make sure to use

the authorized battery and charger only.

1. Connect the USB cable with the Wall/USB

Charger Adapter.

Note

Make sure to align the connector as indicated in the image.

Otherwise, the charging connector may become damaged

and the battery will not be charged.

2. Insert the micro USB end of

the charging cable into the

charging port.

Using Your Jetpack 15

3. Plug the other end of the wall

charger into the appropriate

electrical outlet. The battery

starts charging.

4. Disconnect the charger when the battery is fully charged.

Battery Tips

Warning

Always use only approved batteries and chargers with your

MHS291L. The warranty does not cover damage caused by

non-approved batteries and/or chargers.

• It normally takes at least three hours to fully charge the

battery with the wall charger.

• Do not use sharp objects to access the battery well, this may

damage the Jetpack and the battery.

• Do not use excessive force to remove the battery or to

access the battery well.

• The battery discharges more rapidly as additional devices

connect to your Jetpack.

• Battery life depends on the network, signal strength,

temperature, features, and accessories you use.

• New batteries or batteries stored for a long time may take

more time to charge.

• When charging your battery, keep it near room

temperature.

16 Using Your Jetpack

• When storing your battery, keep it uncharged in a cool,

dark, dry place.

• Never expose batteries to temperatures below -22°F (-30°C)

or above 140°F (60°C).

• Never leave the Jetpack in an unattended vehicle due

to uncontrollable temperatures that may be outside the

desired temperature for this Jetpack.

• Some batteries perform best after several full charge/

discharge cycles.

• It is normal for batteries to gradually wear down and require

longer charging time. If you notice a change in your battery

life, it is probably time to purchase a new battery.

Important

Whenever you remove or insert either the battery or the SIM

card, ensure your Jetpack is not connected to any device or

power source.

Powering Your Jetpack On/Off

Power On

• Press and hold the Power Button until the display lights up.

Power Off

• Press and hold the Power Button until the display shows

Powering Off. The Jetpack will continue its shutdown

procedures for several seconds and then automatically turn off

the display.

Using Your Jetpack 17

Power Management

Your Jetpack can operate with either its battery or external power

source.

• Battery Charge Indicator - Charge the battery by plugging in

the wall charger. While the battery is charging the battery icon

bars blink with a lightning bolt. Four battery bars indicate that

the battery is fully charged.

• USB wall charger - You can use the Jetpack when the charger

is plugged into a wall socket.

Please ensure the wall socket is located near the equipment

and is easily accessible. The battery charges while it is plugged

into the charger.

Before using the Jetpack, read the battery safety information. (See

Battery Tips on page 15.)

18 Using Your Jetpack

Activating Your Jetpack

If the device has not been activated yet, follow the instructions

below.

• Depending on your account status or how and where you

purchased your device, it may be ready to use or may need to

be activated on your Verizon Wireless account.

• If you purchased your device at a Verizon Wireless Store, it is

likely activated and ready to use.

• If you received your device in the mail, you can activate it

by clicking My Jetpack Home > My Verizon Wireless after

connecting to Verizon Wireless Web Based User Interface. See

Start the Verizon Wireless Web based User Interface on page

30

Connecting to Your Jetpack

To connect with your Jetpack using Wi-Fi, your computer, tablet, or

other Wi-Fi enabled devices need Wi-Fi capability. Your default Wi-Fi

Name (SSID) and Wi-Fi Password can be found on the display upon

initial power up and within your Jetpacks Menu > Wi-Fi Name/

Password option at anytime.

1. Turn on your computer and Jetpack.

2. On your computer, use the Wi-Fi manager (Windows OS) or

AirPort menu bar icon (Max OS) to connect to the wireless

network named Verizon-291LVW-XXXX.

Using Your Jetpack 19

Tip!

The steps to connect to a Wi-Fi network vary depending

on your operating system and whether you use the native

application or third-party software. Generally, you click an

icon in the Windows notification area where you can select

View Available Wireless Networks, or click the Airport icon

in the menu bar on a Mac. If you are unfamiliar with wireless

networking on your computer, consult your computer’s or

network administrator help system.

3. Connect to network name shown on Jetpack display under

Menu > Wi-Fi Name/Password. The network name or SSID

is in the format Verizon-291LVW-XXXX, where XXXX are four

digits unique to your device.

4. Enter the 8-digit Wi-Fi password.

5. You can change device settings by connecting to http://

my.jetpack and Signing In with the default Wi-Fi/Admin

password. (See Jetpack Settings on page 34)

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