UpDown Desk PRO-Series Electric Standing Desk User guide

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PRO‐SeriesCompleteGuidetoSimple

SetupandOperation

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2

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TableofContents

Contents

Introduction.........................................................................................................................................................3

Pro‐SeriesDeskFrameAssembly........................................................................................................................4

2.1.Contents...................................................................................................................................................4

2.2Anoteaboutscrews/bolts........................................................................................................................5

2.3Step1.........................................................................................................................................................6

2.4Step2.........................................................................................................................................................7

2.5Step3.........................................................................................................................................................8

2.6Step4.........................................................................................................................................................9

DesktopInstallation...........................................................................................................................................10

ControlPanelInstallation..................................................................................................................................13

CableTrayInstallation(OptionalExtra).............................................................................................................14

CableInstallation...............................................................................................................................................15

ControlPanelOperation....................................................................................................................................16

Troubleshooting................................................................................................................................................20

Recyclingandpackagingdisposal......................................................................................................................21

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3

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Introduction

CongratulationsonthepurchaseofyourPro‐SeriesUpDownDesk!You’vemadeasignificant

investmentintoyourhealthandwellbeingandyourbodywillthankyouforit.

Thisinstructionalmanualwillguideyousmoothlythroughtheprocessofassemblingtheframe,

attachingtheoptionalcabletrayandinstallingthedesktopwiththecontrolpanel.

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Requiredtools:

‐ Philipsheadscrewdriver

‐ Measuringtape

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Optionaltools(tosimplifydesktopinstallations):

‐ Powerdrill

‐ 2.5mmdrillbit

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4

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Pro‐SeriesDeskFrameAssembly

2.1.Contents

1. 2xLegs

2. 2xFeet

3. 2xWings

4. 2xAdjustabletubes

5. 1xControlbox

6. 2xMotorcables

7. 1xPowercable

8. 1xAllenkey

9. 1xBagofbolts/screws

10. 1xControlpanel

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5

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2.2Anoteaboutscrews/bolts

Thebagofbolts/screws(#9)isagenericpackagecoveringseveraldeskmodels.Therefore,there

maybesomeunusedbolts/screwsonceassembly/installationiscomplete.

Belowwedescribeeachboltandwhatit’susedfor.Theareonly4stylesofbolts/screwsrequired

toassemblethePro‐Seriesframeanddesktop.

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M8x20mm

‐ 8piecesintotal

‐ Allenkeyrequired(supplied)

‐ Usedtoattachfeettothelegs

M6x10mm

‐ 4piecesintotal

‐ Philipsheadscrewdriverrequired(notsupplied)

‐ Usedtoattachthecontrolboxtotheadjustabletubes

M8x10mm

‐ 12piecesintotal

‐ Allenkeyrequired(supplied)

‐ Usedtoattachthelegstothewingsandadjustabletubes

SelfTapping–16mm

‐ 14piecesintotal

‐ Philipsheadscrewdriverrequired(notsupplied)

‐ Usedtoattachtheframe,controlpanelandoptionalcabletraytothedesktop

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6

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2.3Step1

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Note:Theframeisbeingassembledupside‐downatfirstasthisisthesimplestmethod.

UsingtheAllenkey(#8)provided,loosen(don’tremove)the8pre‐installedscrewsasindicated

abovebytheyellowcircles.

Extendtheadjustabletubes(#4)theappropriatelengthtosuityourdesktop.

‐ 120cmdesktopsrequirethetubestobeadjustedinwards,asclosetothetabs(with

red/orangearrows)aspossible.

‐ 150cmdesktopsrequirethetubestobeextendedoutto130cm.

‐ 180cmdesktopsrequirea155cmlength.*

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Theadjustedtubesshouldbeexactlythesamelengthasoneanother,sothatthecentretabswith

holesaredirectlyoppositeeachother(red/orangearrowsindicatedintheimageabove)forcontrol

box(#5)installationinStep4.Tightenthe8boltsusingtheAllenkey(#8)firmly.

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*Important:Fordesktops180cmandgreaterinlength,it’scrucialthatyoudonotextendthe

adjustabletubeslongerthan155cm(or160cmmeasuredtotheoutsideofthewings).Doingsocan

reducetheframesstructuralrigidity.

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7

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2.4Step2

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Positionthewings(#3)alongsidetheadjustabletubes(#4),ensuringtheyareroughlycentredas

shownabove(ignoretheadditionaloffsetholecircledinred,whichwasjustusedformanufacture).

Placealeg(#1)ontopoftheadjustabletubes(#4)andwing(#3).Youwillnoticethattheholesline

up(asdemonstratedbythegreencircles).Screwin‘M8x10mm’bolts(#9)inall6(six)holesinthe

legbaseusingtheAllenkey(#8)andtightenfirmly.Dothesamefortheotherleg(#1).

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8

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2.5Step3

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Installthefeet(#2),keepingtheblackpadsfacingupwardsasshown.Screwinfour‘M8x20mm’

boltsforthefirstfootusingtheAllenkey(#8)andtightenfirmly.Repeatontheotherside.

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9

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2.6Step4

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Flipthedeskframeontoitsfeet.Installthecontrolbox(#5)asshown.UsingaPhilipshead

screwdriver(nottheAllenkey),installthefour‘M6x10mm’screws.Tightenthescrewsuntilthey

arefullseatedonthesteelbracket.DONOTovertightenthesescrewsoruseexcessiveforceonce

theyareseated.

Itdoesnotmatterwhichdirectionyouinstallthecontrolbox.

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10

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DesktopInstallation

Installationofthedesktopandcontrolpanel(#10)usesthesameprinciplesnomatterwhatsize

desktopyouhave.Predrillingthedesktopandtheuseofanelectricscrewdriverisonlyoptional,

howeveritdoessimplifytheprocessparticularlyforhardwooddesktops.Readonforthespecifics

ofdrillusage.

Ifinstalled,unplugallcablesfromthecontrolboxandsetaside.Dothistoensurecablesarenot

pinchedintheprocessofthedesktopinstallation.

Layingasoftclothorcarpetontheground,putyourpreferreddesktopsidefacingdown.Some

modelsofdesktopcomewiththeUpDownDesklogo.It’spersonaltasteastowhetheryouhavethe

logofacingupwardsforeveryonetoseeorunderneath.

Positiontheconstructedframeinthecentreofthedesktopasshown.Toensureit’ssquare,the

distancefromthewingstotheedgesofthedeskmustbeidentical(Items‘A’mustallbeequaland

items‘B’mustallbeequal).It’sbesttodoublecheckeachdistancetwiceusingameasuringtape.

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11

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Usingascrewdriverandtheprovided16mmlongself‐tappingscrews,affixtheframein8(eight)

places.Startbyscrewinginoneofthewings(#3)asindicatedbelow.Re‐measure,adjustif

necessaryandthenscrewasecondscrewinthediagonallyoppositecornerwingtoensurethe

frameislockedinposition.Allotherscrewscanthenbescrewedin,inanyorderthereafter.

Predrillingdesktopscansimplifythedesktopinstallationprocess.Itisnotrecommendedtopre‐drill

Melaminedesktops.InstallationofpredrilleddesktopsiscertainlyfareasieronHardwooddesktops

suchasMessmate,VicAsh,JarrahandAcacia.Whilstnotnecessarily,somecustomersreportpre‐

drillingofBamboodesktopsalsouseful.

Topredrillholes,oncetheframeisperfectlycentredperthestepsabove,usingapen/marker,place

adotinthemiddleofeachaffixingpoint.Removetheframeinpreparationfordrilling.Usinga

powerdrillanda2.5mmdrillbit,drillaholebetween10‐12mmdeep.IMPORTANT:Beextremely

carefulnottodrillfurtherasyoumayruntheriskofdrillingallthewaythroughthedesktop!The

framecanthenbeattachedusingtheself‐tappingscrewseitherwithamanualorelectric

screwdriver.

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12

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13

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ControlPanelInstallation

OneofthebenefitsoftheelectricPro‐Seriesdeskisthatit’spossibletolocatethecontrolpanel

(#10)whereveryouwish.Mostpeoplesituateitontheleadingedgetothefarrightorleft

dependingontheirhandpreference.

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Withthedeskstillupsidedown,simplyalignthetopedgeofthecontrolpanel(#10)withtheedge

ofthedesk.Using2(two)self‐tappingscrewsandaPhilipsheadscrewdriver,screwthecontrol

paneltothetimber.

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14

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CableTrayInstallation(OptionalExtra)

Thecabletraycangowhereverispracticable,dependingonthelocationofyourpowerpoints,your

screencables,yourcomputercablesetc.It’sentirelyuptoyou,howevermostpeoplelocateit

underneaththedesk,totherearandinthemiddle.

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Ononesideofthecabletray,youwillnoticeathin,softpadding.Thissidealwaysgoesagainstthe

desk.It’stoprotectthedeskfrombeingscratchedandpreventsqueaking.

Ifyoupeerthrougheachofthelargeholesofthecabletray,youwillnoticeasmallholeonthe

otherside.Usingascrewdriverandaself‐tappingscrew,screwallthewaythroughthesoftpadding

andintothetimber.Screwbothscrewsinfirmlyuntiltheysittightagainstthecabletray.

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IMPORTANT:Beforesecuringanypartofthepowercabletothecabletray,ensureyouleave

enoughcableforthedesktoberaisedtothestandingposition.

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15

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CableInstallation

Connectingcablesfromtheinstalledcontrolbox(#5)tothelegsandcontrolpanel(#10)isstraight

forwardandself‐explanatory;onlythecorrectplugswillfit.Thesamegoesforthepowercable.

Belowaresomeimagesforreference.OnthePRO‐Series2leggeddesk,therewillbe1spare

unusedportasindicatedbelowonthecontrolbox;itisusedonlyfor3leggedcornerdesks.

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16

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ControlPanelOperation

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TheProSeriesdeskcanberaisedmanuallybypressingtheUp/Downbuttonsoralternativelyby

pressingpre‐setheightsusingtheM1–M4buttons.

Tosetaheightonanygiven‘M’button,usetheUp/Downbuttonstoachieveyourdesiredposition.

Tostorethisheight,pressandholdanMbuttonfor5‐6secondsuntilyouhearanaudiblebeep.

Thedisplayscreenwillshowyourcurrentheight.Itispre‐setfromfactorytoshowthelowest

heightat64cm,whichismeasuredtothetopofastandard2.5cmthickdesktop.Thiscanbe

adjustedintheeventyouinstallathickerdesktoporcastorwheelstoyourframe.

Thedeskhasabuiltin‘anti‐collision’safetyfeaturewherebyanyinterferenceorsevereresistance

experiencedautomaticallystopstheup/downmovementofthedeskandreboundsitasmall

amount.Thesensitivityforthiscanbeadjusted.

TheControlPaneldisplaywillswitchoffafter30secondsofnouse.Toreactivate,presstheUpor

Downbuttononce.

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ControlPanelFunctionSettings

A. ‘Down’anti‐collisionsensitivity

B. Units–cmorinches

C. Heightcorrectionadjustment(whenaddingthickerdesktoporcastorwheels)

D. Minimumheightsetting(shouldyoubeplacinganobstructionunderthedesksuchas

pedestaldrawers)

E. Maximumheightsetting(shouldyoubeplacinganobstructionabovethedesksuchasa

windowsillorprintertray)

F. ‘Up’anti‐collisionsensitivity



17



A‐‘Down’anti‐collisionsensitivity

Ifyoufeelyourdesk’sdownwardanti‐collisionfeatureisbeingactivatedtoosoonornotsoon

enough,youcanadjustitssensitivity.

1. Pressandholdthe‘M4’buttonforapproximately10secondsuntilyouhearthe2ndaudible

beep.Releaseyourfingerfromthebutton.Theletter‘A’willbedisplayed.

2. Press‘M4’once

3. Usethe‘Up’and‘Down’buttonstoscrollthrough1‐4.1beingthemostsensitive,3being

theleastsensitiveand4turnsofftheanti‐collision.

4. Press‘M3’twicetoexit



Ifyoumakeanyerrorsorneedtostarttheaboveinstructionsagain,simplypressthe‘M3’button

twice.



B‐Units–cmorinch

1. Pressandholdthe‘M4’buttonforapproximately10secondsuntilyouhearthe2ndaudible

beep.Releaseyourfingerfromthebutton.Theletter‘A’willbedisplayed.

2. Usethe‘Up’and‘Down’buttonstotogglethroughthemenuuntilyoureach‘B’

3. Press‘M4’once

4. Usethe‘Up’and‘Down’buttonstoscrollthrough1‐2.1indicatescmunits,2indicatesinch

units.

5. Press‘M3’twicetoexit



Ifyoumakeanyerrorsorneedtostarttheaboveinstructionsagain,simplypressthe‘M3’button

twice.



C‐Heightcorrectionadjustment

Ifyou’readdingathickerorthinnerdesktopthan2.5cmoraddingcastorwheels,thedisplayheight

shownisgoingtobeinaccurate.Itshouldbeadjusted.



1. Usingthe‘Down’button,loweryourdesktothelowestpossibleheight.

2. Takeatapemeasureandmeasurethedistancefromthegroundtothetopofyourdesktop.

Takenoteofthismeasurement.

3. Pressandholdthe‘M4’buttonforapproximately10secondsuntilyouhearthe2ndaudible

beep.Releaseyourfingerfromthebutton.Theletter‘A’willbedisplayed.

4. Usethe‘Up’and‘Down’buttonstotogglethroughthemenuuntilyoureach‘C’

5. Press‘M4’once



18



6. Usethe‘Up’and‘Down’buttonstoscrollthroughtheheightsuntilyoureachyourdesired

minimumheight.

7. Press‘M3’twicetoexit



Ifyoumakeanyerrorsorneedtostarttheaboveinstructionsagain,simplypressthe‘M3’button

twice.



D‐Minimumheightsetting

Ifyouhaveplacedanobstructionunderthedesksuchaspedestaldrawers,youshouldseta

minimumheight.Thiswillensurethataninterferencedoesnotoccur,anddamageisnotinflicted

toeithertheobstructionoryourdesk.



1. Usingatapemeasure,measuretheheightoftheobstructionfromtheground.

2. Pressandholdthe‘M4’buttonforapproximately10secondsuntilyouhearthe2ndaudible

beep.Releaseyourfingerfromthebutton.Theletter‘A’willbedisplayed.

3. Usethe‘Up’and‘Down’buttonstotogglethroughthemenuuntilyoureach‘D’

4. Press‘M4’once

5. Usethe‘Up’and‘Down’buttonstoadjusttheheightshownonthedisplay.Add2cmtothe

distanceyoujustmeasuredoftheobstruction.

6. Press‘M3’twicetoexit.Yourdeskwillnotgobelowthisheight.



Ifyoumakeanyerrorsorneedtostarttheaboveinstructionsagain,simplypressthe‘M3’button

twice.



E‐Maximumheightsetting

Ifyouhaveanobstructionabovethedeskoraboveyourmonitorssuchasawindowsillorprinter

tray,youshouldsetamaximumheight.Thiswillensurethataninterferencedoesnotoccur,and

damageisnotinflictedtoeithertheobstructionoryourdesk.



1. Usingatapemeasure,measuretheheightoftheobstructionfromtheground.

2. Pressandholdthe‘M4’buttonforapproximately10secondsuntilyouhearthe2ndaudible

beep.Releaseyourfingerfromthebutton.Theletter‘A’willbedisplayed.

3. Usethe‘Up’and‘Down’buttonstotogglethroughthemenuuntilyoureach‘E’

4. Press‘M4’once

5. Usethe‘Up’and‘Down’buttonstoadjusttheheightshownonthedisplay.Subtract2cm

fromthedistanceyoujustmeasuredoftheobstruction.

6. Press‘M3’twicetoexit.Yourdeskwillnotgoabovethisheight.



19



Ifyoumakeanyerrorsorneedtostarttheaboveinstructionsagain,simplypressthe‘M3’button

twice.



F‐‘Up’anti‐collisionsensitivity

Ifyoufeelyourdesk’supwardanti‐collisionfeatureisbeingactivatedtoosoonornotsoonenough,

youcanadjustitssensitivity.

1. Pressandholdthe‘M4’buttonforapproximately10secondsuntilyouhearthe2ndaudible

beep.Releaseyourfingerfromthebutton.Theletter‘A’willbedisplayed.

2. Usethe‘Up’and‘Down’buttonstotogglethroughthemenuuntilyoureach‘F’

3. Press‘M4’once

4. Usethe‘Up’and‘Down’buttonstoscrollthrough1‐4.1beingthemostsensitive,3being

theleastsensitiveand4turnsofftheanti‐collision.

5. Press‘M3’twicetoexit



Ifyoumakeanyerrorsorneedtostarttheaboveinstructionsagain,simplypressthe‘M3’button

twice.



20



Troubleshooting



ErrorCodeCauseSolution

ER1 Motor stoppage

(1) Turn power off at the power point.

(2) Wait 60 seconds.

(3) Check cable connections.

(4) Turn power back on.

ER2 Legs not synchronised

(1) Turn power off at the power point.

(2) Wait 60 seconds.

(3) Check cable connections.

(4) Turn power back on.

(5) Using the down arrow, lower the desk to the minimum height to reset.

ER3 Cable connection fault

(1) Turn power off at the power point.

(2) Wait 60 seconds.

(3) Disconnect all cables and reconnect.

(4) Turn power back on.

ER4 Communication fault

(1) Turn power off at the power point.

(2) Wait 60 seconds.

(3) Check connection between control panel cable and the control box.

(4) Turn power back on.

ER5 Overload protection

(1) Reduce load on desk.

(2) Turn power off at the power point.

(3) Wait 60 seconds.

(4) Turn power back on and lower the desk to the minimum height to reset.

Hot

Continuous over usage

(approx. 1min continuous usage

every 10min)

(1) Reduce load on desk.

(2) Turn power off at the power point.

(3) Wait 5 minutes.

(4) Turn power back on and lower the desk to the minimum height to reset.

Desk stuck at a certain height

Follow the instructions above for minimum height setting or

maximum height setting. Set the minimum height to 64, and the maximum

height to 129. Please note that these heights have been calculated using a

standard 2.5cm thick desktop. If your desktop is thicker or thinner, follow

instructions mentioned in the previous section: Height correction adjustment

ASR Anti-collision triggered,

obstruction encountered

(1) Turn desk off at wall.

(2) Wait 60 seconds.

(3) Turn desk back on and as soon as the ASR code appears - BEFORE

YOU HEAR A BEEP - hold the down arrow until the desk has reached its

lowest height. This will clear the ASR notification.



Foranyothertroubleshootingissues,pleasevisittheSupportsectionofourwebsiteat

updowndesk.com.au.

UpDown Desk PRO-Series Electric Standing Desk User guide

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