UpDown Desk PRO-Series Electric Standing Desk User guide

Brand: UpDown Desk

Model: PRO-Series Electric Standing Desk

Type: User guide

UpDown Desk PRO-Series Electric Standing Desk lets you effortlessly alternate between sitting and standing throughout your workday. Adjust your desk height smoothly and quietly with just a touch of the control panel. The sturdy steel frame supports up to 125kg and is height adjustable from 63.5cm to 128.5cm, making it suitable for users of different heights.

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PRO‐SeriesCompleteGuidetoSimple

SetupandOperation

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2

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TableofContents

Contents

Introduction.........................................................................................................................................................3

Pro‐SeriesDeskFrameAssembly........................................................................................................................4

2.1.Contents...................................................................................................................................................4

2.2Anoteaboutscrews/bolts........................................................................................................................5

2.3Step1.........................................................................................................................................................6

2.4Step2.........................................................................................................................................................7

2.5Step3.........................................................................................................................................................8

2.6Step4.........................................................................................................................................................9

DesktopInstallation...........................................................................................................................................10

ControlPanelInstallation..................................................................................................................................13

CableTrayInstallation(OptionalExtra).............................................................................................................14

CableInstallation...............................................................................................................................................15

ControlPanelOperation....................................................................................................................................16

Troubleshooting................................................................................................................................................20

Recyclingandpackagingdisposal......................................................................................................................21

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3

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Introduction

CongratulationsonthepurchaseofyourPro‐SeriesUpDownDesk!You’vemadeasignificant

investmentintoyourhealthandwellbeingandyourbodywillthankyouforit.

Thisinstructionalmanualwillguideyousmoothlythroughtheprocessofassemblingtheframe,

attachingtheoptionalcabletrayandinstallingthedesktopwiththecontrolpanel.

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Requiredtools:

‐ Philipsheadscrewdriver

‐ Measuringtape

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Optionaltools(tosimplifydesktopinstallations):

‐ Powerdrill

‐ 2.5mmdrillbit

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4

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Pro‐SeriesDeskFrameAssembly

2.1.Contents

1. 2xLegs

2. 2xFeet

3. 2xWings

4. 2xAdjustabletubes

5. 1xControlbox

6. 2xMotorcables

7. 1xPowercable

8. 1xAllenkey

9. 1xBagofbolts/screws

10. 1xControlpanel

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5

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2.2Anoteaboutscrews/bolts

Thebagofbolts/screws(#9)isagenericpackagecoveringseveraldeskmodels.Therefore,there

maybesomeunusedbolts/screwsonceassembly/installationiscomplete.

Belowwedescribeeachboltandwhatit’susedfor.Theareonly4stylesofbolts/screwsrequired

toassemblethePro‐Seriesframeanddesktop.

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M8x20mm

‐ 8piecesintotal

‐ Allenkeyrequired(supplied)

‐ Usedtoattachfeettothelegs

M6x10mm

‐ 4piecesintotal

‐ Philipsheadscrewdriverrequired(notsupplied)

‐ Usedtoattachthecontrolboxtotheadjustabletubes

M8x10mm

‐ 12piecesintotal

‐ Allenkeyrequired(supplied)

‐ Usedtoattachthelegstothewingsandadjustabletubes

SelfTapping–16mm

‐ 14piecesintotal

‐ Philipsheadscrewdriverrequired(notsupplied)

‐ Usedtoattachtheframe,controlpanelandoptionalcabletraytothedesktop

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6

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2.3Step1

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Note:Theframeisbeingassembledupside‐downatfirstasthisisthesimplestmethod.

UsingtheAllenkey(#8)provided,loosen(don’tremove)the8pre‐installedscrewsasindicated

abovebytheyellowcircles.

Extendtheadjustabletubes(#4)theappropriatelengthtosuityourdesktop.

‐ 120cmdesktopsrequirethetubestobeadjustedinwards,asclosetothetabs(with

red/orangearrows)aspossible.

‐ 150cmdesktopsrequirethetubestobeextendedoutto130cm.

‐ 180cmdesktopsrequirea155cmlength.*

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Theadjustedtubesshouldbeexactlythesamelengthasoneanother,sothatthecentretabswith

holesaredirectlyoppositeeachother(red/orangearrowsindicatedintheimageabove)forcontrol

box(#5)installationinStep4.Tightenthe8boltsusingtheAllenkey(#8)firmly.

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*Important:Fordesktops180cmandgreaterinlength,it’scrucialthatyoudonotextendthe

adjustabletubeslongerthan155cm(or160cmmeasuredtotheoutsideofthewings).Doingsocan

reducetheframesstructuralrigidity.

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7

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2.4Step2

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Positionthewings(#3)alongsidetheadjustabletubes(#4),ensuringtheyareroughlycentredas

shownabove(ignoretheadditionaloffsetholecircledinred,whichwasjustusedformanufacture).

Placealeg(#1)ontopoftheadjustabletubes(#4)andwing(#3).Youwillnoticethattheholesline

up(asdemonstratedbythegreencircles).Screwin‘M8x10mm’bolts(#9)inall6(six)holesinthe

legbaseusingtheAllenkey(#8)andtightenfirmly.Dothesamefortheotherleg(#1).

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8

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2.5Step3

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Installthefeet(#2),keepingtheblackpadsfacingupwardsasshown.Screwinfour‘M8x20mm’

boltsforthefirstfootusingtheAllenkey(#8)andtightenfirmly.Repeatontheotherside.

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9

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2.6Step4

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Flipthedeskframeontoitsfeet.Installthecontrolbox(#5)asshown.UsingaPhilipshead

screwdriver(nottheAllenkey),installthefour‘M6x10mm’screws.Tightenthescrewsuntilthey

arefullseatedonthesteelbracket.DONOTovertightenthesescrewsoruseexcessiveforceonce

theyareseated.

Itdoesnotmatterwhichdirectionyouinstallthecontrolbox.

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10

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DesktopInstallation

Installationofthedesktopandcontrolpanel(#10)usesthesameprinciplesnomatterwhatsize

desktopyouhave.Predrillingthedesktopandtheuseofanelectricscrewdriverisonlyoptional,

howeveritdoessimplifytheprocessparticularlyforhardwooddesktops.Readonforthespecifics

ofdrillusage.

Ifinstalled,unplugallcablesfromthecontrolboxandsetaside.Dothistoensurecablesarenot

pinchedintheprocessofthedesktopinstallation.

Layingasoftclothorcarpetontheground,putyourpreferreddesktopsidefacingdown.Some

modelsofdesktopcomewiththeUpDownDesklogo.It’spersonaltasteastowhetheryouhavethe

logofacingupwardsforeveryonetoseeorunderneath.

Positiontheconstructedframeinthecentreofthedesktopasshown.Toensureit’ssquare,the

distancefromthewingstotheedgesofthedeskmustbeidentical(Items‘A’mustallbeequaland

items‘B’mustallbeequal).It’sbesttodoublecheckeachdistancetwiceusingameasuringtape.

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11

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Usingascrewdriverandtheprovided16mmlongself‐tappingscrews,affixtheframein8(eight)

places.Startbyscrewinginoneofthewings(#3)asindicatedbelow.Re‐measure,adjustif

necessaryandthenscrewasecondscrewinthediagonallyoppositecornerwingtoensurethe

frameislockedinposition.Allotherscrewscanthenbescrewedin,inanyorderthereafter.

Predrillingdesktopscansimplifythedesktopinstallationprocess.Itisnotrecommendedtopre‐drill

Melaminedesktops.InstallationofpredrilleddesktopsiscertainlyfareasieronHardwooddesktops

suchasMessmate,VicAsh,JarrahandAcacia.Whilstnotnecessarily,somecustomersreportpre‐

drillingofBamboodesktopsalsouseful.

Topredrillholes,oncetheframeisperfectlycentredperthestepsabove,usingapen/marker,place

adotinthemiddleofeachaffixingpoint.Removetheframeinpreparationfordrilling.Usinga

powerdrillanda2.5mmdrillbit,drillaholebetween10‐12mmdeep.IMPORTANT:Beextremely

carefulnottodrillfurtherasyoumayruntheriskofdrillingallthewaythroughthedesktop!The

framecanthenbeattachedusingtheself‐tappingscrewseitherwithamanualorelectric

screwdriver.

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12

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13

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ControlPanelInstallation

OneofthebenefitsoftheelectricPro‐Seriesdeskisthatit’spossibletolocatethecontrolpanel

(#10)whereveryouwish.Mostpeoplesituateitontheleadingedgetothefarrightorleft

dependingontheirhandpreference.

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Withthedeskstillupsidedown,simplyalignthetopedgeofthecontrolpanel(#10)withtheedge

ofthedesk.Using2(two)self‐tappingscrewsandaPhilipsheadscrewdriver,screwthecontrol

paneltothetimber.

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14

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CableTrayInstallation(OptionalExtra)

Thecabletraycangowhereverispracticable,dependingonthelocationofyourpowerpoints,your

screencables,yourcomputercablesetc.It’sentirelyuptoyou,howevermostpeoplelocateit

underneaththedesk,totherearandinthemiddle.

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Ononesideofthecabletray,youwillnoticeathin,softpadding.Thissidealwaysgoesagainstthe

desk.It’stoprotectthedeskfrombeingscratchedandpreventsqueaking.

Ifyoupeerthrougheachofthelargeholesofthecabletray,youwillnoticeasmallholeonthe

otherside.Usingascrewdriverandaself‐tappingscrew,screwallthewaythroughthesoftpadding

andintothetimber.Screwbothscrewsinfirmlyuntiltheysittightagainstthecabletray.

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IMPORTANT:Beforesecuringanypartofthepowercabletothecabletray,ensureyouleave

enoughcableforthedesktoberaisedtothestandingposition.

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15

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CableInstallation

Connectingcablesfromtheinstalledcontrolbox(#5)tothelegsandcontrolpanel(#10)isstraight

forwardandself‐explanatory;onlythecorrectplugswillfit.Thesamegoesforthepowercable.

Belowaresomeimagesforreference.OnthePRO‐Series2leggeddesk,therewillbe1spare

unusedportasindicatedbelowonthecontrolbox;itisusedonlyfor3leggedcornerdesks.

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16

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ControlPanelOperation

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TheProSeriesdeskcanberaisedmanuallybypressingtheUp/Downbuttonsoralternativelyby

pressingpre‐setheightsusingtheM1–M4buttons.

Tosetaheightonanygiven‘M’button,usetheUp/Downbuttonstoachieveyourdesiredposition.

Tostorethisheight,pressandholdanMbuttonfor5‐6secondsuntilyouhearanaudiblebeep.

Thedisplayscreenwillshowyourcurrentheight.Itispre‐setfromfactorytoshowthelowest

heightat64cm,whichismeasuredtothetopofastandard2.5cmthickdesktop.Thiscanbe

adjustedintheeventyouinstallathickerdesktoporcastorwheelstoyourframe.

Thedeskhasabuiltin‘anti‐collision’safetyfeaturewherebyanyinterferenceorsevereresistance

experiencedautomaticallystopstheup/downmovementofthedeskandreboundsitasmall

amount.Thesensitivityforthiscanbeadjusted.

TheControlPaneldisplaywillswitchoffafter30secondsofnouse.Toreactivate,presstheUpor

Downbuttononce.



ControlPanelFunctionSettings

A. ‘Down’anti‐collisionsensitivity

B. Units–cmorinches

C. Heightcorrectionadjustment(whenaddingthickerdesktoporcastorwheels)

D. Minimumheightsetting(shouldyoubeplacinganobstructionunderthedesksuchas

pedestaldrawers)

E. Maximumheightsetting(shouldyoubeplacinganobstructionabovethedesksuchasa

windowsillorprintertray)

F. ‘Up’anti‐collisionsensitivity



17



A‐‘Down’anti‐collisionsensitivity

Ifyoufeelyourdesk’sdownwardanti‐collisionfeatureisbeingactivatedtoosoonornotsoon

enough,youcanadjustitssensitivity.

1. Pressandholdthe‘M4’buttonforapproximately10secondsuntilyouhearthe2ndaudible

beep.Releaseyourfingerfromthebutton.Theletter‘A’willbedisplayed.

2. Press‘M4’once

3. Usethe‘Up’and‘Down’buttonstoscrollthrough1‐4.1beingthemostsensitive,3being

theleastsensitiveand4turnsofftheanti‐collision.

4. Press‘M3’twicetoexit



Ifyoumakeanyerrorsorneedtostarttheaboveinstructionsagain,simplypressthe‘M3’button

twice.



B‐Units–cmorinch

1. Pressandholdthe‘M4’buttonforapproximately10secondsuntilyouhearthe2ndaudible

beep.Releaseyourfingerfromthebutton.Theletter‘A’willbedisplayed.

2. Usethe‘Up’and‘Down’buttonstotogglethroughthemenuuntilyoureach‘B’

3. Press‘M4’once

4. Usethe‘Up’and‘Down’buttonstoscrollthrough1‐2.1indicatescmunits,2indicatesinch

units.

5. Press‘M3’twicetoexit



Ifyoumakeanyerrorsorneedtostarttheaboveinstructionsagain,simplypressthe‘M3’button

twice.



C‐Heightcorrectionadjustment

Ifyou’readdingathickerorthinnerdesktopthan2.5cmoraddingcastorwheels,thedisplayheight

shownisgoingtobeinaccurate.Itshouldbeadjusted.



1. Usingthe‘Down’button,loweryourdesktothelowestpossibleheight.

2. Takeatapemeasureandmeasurethedistancefromthegroundtothetopofyourdesktop.

Takenoteofthismeasurement.

3. Pressandholdthe‘M4’buttonforapproximately10secondsuntilyouhearthe2ndaudible

beep.Releaseyourfingerfromthebutton.Theletter‘A’willbedisplayed.

4. Usethe‘Up’and‘Down’buttonstotogglethroughthemenuuntilyoureach‘C’

5. Press‘M4’once



18



6. Usethe‘Up’and‘Down’buttonstoscrollthroughtheheightsuntilyoureachyourdesired

minimumheight.

7. Press‘M3’twicetoexit



Ifyoumakeanyerrorsorneedtostarttheaboveinstructionsagain,simplypressthe‘M3’button

twice.



D‐Minimumheightsetting

Ifyouhaveplacedanobstructionunderthedesksuchaspedestaldrawers,youshouldseta

minimumheight.Thiswillensurethataninterferencedoesnotoccur,anddamageisnotinflicted

toeithertheobstructionoryourdesk.



1. Usingatapemeasure,measuretheheightoftheobstructionfromtheground.

2. Pressandholdthe‘M4’buttonforapproximately10secondsuntilyouhearthe2ndaudible

beep.Releaseyourfingerfromthebutton.Theletter‘A’willbedisplayed.

3. Usethe‘Up’and‘Down’buttonstotogglethroughthemenuuntilyoureach‘D’

4. Press‘M4’once

5. Usethe‘Up’and‘Down’buttonstoadjusttheheightshownonthedisplay.Add2cmtothe

distanceyoujustmeasuredoftheobstruction.

6. Press‘M3’twicetoexit.Yourdeskwillnotgobelowthisheight.



Ifyoumakeanyerrorsorneedtostarttheaboveinstructionsagain,simplypressthe‘M3’button

twice.



E‐Maximumheightsetting

Ifyouhaveanobstructionabovethedeskoraboveyourmonitorssuchasawindowsillorprinter

tray,youshouldsetamaximumheight.Thiswillensurethataninterferencedoesnotoccur,and

damageisnotinflictedtoeithertheobstructionoryourdesk.



1. Usingatapemeasure,measuretheheightoftheobstructionfromtheground.

2. Pressandholdthe‘M4’buttonforapproximately10secondsuntilyouhearthe2ndaudible

beep.Releaseyourfingerfromthebutton.Theletter‘A’willbedisplayed.

3. Usethe‘Up’and‘Down’buttonstotogglethroughthemenuuntilyoureach‘E’

4. Press‘M4’once

5. Usethe‘Up’and‘Down’buttonstoadjusttheheightshownonthedisplay.Subtract2cm

fromthedistanceyoujustmeasuredoftheobstruction.

6. Press‘M3’twicetoexit.Yourdeskwillnotgoabovethisheight.



19



Ifyoumakeanyerrorsorneedtostarttheaboveinstructionsagain,simplypressthe‘M3’button

twice.



F‐‘Up’anti‐collisionsensitivity

Ifyoufeelyourdesk’supwardanti‐collisionfeatureisbeingactivatedtoosoonornotsoonenough,

youcanadjustitssensitivity.

1. Pressandholdthe‘M4’buttonforapproximately10secondsuntilyouhearthe2ndaudible

beep.Releaseyourfingerfromthebutton.Theletter‘A’willbedisplayed.

2. Usethe‘Up’and‘Down’buttonstotogglethroughthemenuuntilyoureach‘F’

3. Press‘M4’once

4. Usethe‘Up’and‘Down’buttonstoscrollthrough1‐4.1beingthemostsensitive,3being

theleastsensitiveand4turnsofftheanti‐collision.

5. Press‘M3’twicetoexit



Ifyoumakeanyerrorsorneedtostarttheaboveinstructionsagain,simplypressthe‘M3’button

twice.



20



Troubleshooting



ErrorCodeCauseSolution

ER1 Motor stoppage

(1) Turn power off at the power point.

(2) Wait 60 seconds.

(3) Check cable connections.

(4) Turn power back on.

ER2 Legs not synchronised

(1) Turn power off at the power point.

(2) Wait 60 seconds.

(3) Check cable connections.

(4) Turn power back on.

(5) Using the down arrow, lower the desk to the minimum height to reset.

ER3 Cable connection fault

(1) Turn power off at the power point.

(2) Wait 60 seconds.

(3) Disconnect all cables and reconnect.

(4) Turn power back on.

ER4 Communication fault

(1) Turn power off at the power point.

(2) Wait 60 seconds.

(3) Check connection between control panel cable and the control box.

(4) Turn power back on.

ER5 Overload protection

(1) Reduce load on desk.

(2) Turn power off at the power point.

(3) Wait 60 seconds.

(4) Turn power back on and lower the desk to the minimum height to reset.

Hot

Continuous over usage

(approx. 1min continuous usage

every 10min)

(1) Reduce load on desk.

(2) Turn power off at the power point.

(3) Wait 5 minutes.

(4) Turn power back on and lower the desk to the minimum height to reset.

Desk stuck at a certain height

Follow the instructions above for minimum height setting or

maximum height setting. Set the minimum height to 64, and the maximum

height to 129. Please note that these heights have been calculated using a

standard 2.5cm thick desktop. If your desktop is thicker or thinner, follow

instructions mentioned in the previous section: Height correction adjustment

ASR Anti-collision triggered,

obstruction encountered

(1) Turn desk off at wall.

(2) Wait 60 seconds.

(3) Turn desk back on and as soon as the ASR code appears - BEFORE

YOU HEAR A BEEP - hold the down arrow until the desk has reached its

lowest height. This will clear the ASR notification.



Foranyothertroubleshootingissues,pleasevisittheSupportsectionofourwebsiteat

updowndesk.com.au.

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UpDown Desk PRO-Series Electric Standing Desk User guide

UpDown Desk PRO-Series Electric Standing Desk User guide

UpDown Desk PRO-Series Electric Standing Desk User guide

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