MID

TID

Magnetic Stripe

Card Reader

CANCEL key (Red)

CLEAR key (Yellow)

ENTER key (Green)

EFTPOS

Quick Reference Guide

ANZ Merchant Services Support 1800 039 025 Credit Card Authorisation Centre 1800 999 205

Debit Card Authorisation Centre 1800 039 025 Stationery www.anz.com/merchantconnect or

1800 039 025 (Opt 1, 1)

• Select application type*: 1 for Visa Debit, 2 for eftpos SAV

or 3 for eftpos CHQ

• Have customer enter their PIN or press <ENTER> for customer

to sign the receipt

• Verify customer’s signature

• Press <ENTER> to print customer copy.

*Application type names and order can vary depending on the Card that is used.

Refunds

• Press <ENTER> until the PUR CASH REF screen

appears. Select refund by pressing the <CR> key

• Conrm amount then press <ENTER>

• Swipe or insert customer’s card

• Select account type: <CHQ> <SAV> <CR> or

• Select application type*: 1 for Visa Debit, 2 for eftpos

• Have customer enter their PIN or press <ENTER> for

customer to sign the receipt

• Verify customer’s signature

• Press <ENTER> to print customer copy.

*Application type names and order can vary depending on the Card

• SUB – Press <CHQ> for Sub Totals Report (Broken down by card type – including AMEX & Diners)

• LAST – Press <CR> for Last Settlement Summary Total Report

• SHIFT Totals – Press <ENTER>

• SHFT – Press <CHQ> then <ENTER> to close off shift & print report

• LAST – Press <SAV> then <ENTER> to print last shift totals

Note: Terminal can only settle once per day between 00:01 – 21:00 EST. If you do not manually settle your terminal during these times the

ANZ systems will settle your account at 9pm EST.

Terminal will clear all unprocessed transactions.

Note: The terminal will prompt if Authorisation is required. Obtain Authorisation by contacting the relevant Authorisation Centre.

Manual Processing

For Manual Processing Floor Limits Contact

1800 039 025. Please have your Merchant ID handy.

These cards along with your Imprinter Metal Plate will be mailed directly to you. Attach the

Metal Plate to your imprinter before processing any manual transactions.

Sleeper Timer (ANZ POS Mobile)

The Terminal has a ‘power down’ default of 10 minutes to help conserve battery life, allowing the Terminal to

switch off automatically after 10 minutes of inactivity. Please contact ANZ Merchant Services on 1800 039 025 to

Press <Clear> to go to Main Screen.

The terminal is now ready to process a transaction.

If the above steps are unsuccessful, switch off the Power at the Power Point or by removing Battery (Mobile

Unit). Leave power off for 5 minutes. Ensure cables are securely connected. Switch on Power at the Power Point

or replace Battery (Mobile Unit). Repeat steps 2 & 3. If unsuccessful please contact ANZ Merchant Service Support

on 1800 039 025 for further assistance.

Note: For Dial Up terminals only – If you are experiencing a No Line message on your terminal you will need to test your PSTN (Phone

Line) by plugging a telephone into the wall socket & dialling 1800031002. If you do not hear a fax sound you may need to fault your line

to your service provider.