ANZ Fastpay User manual

Brand
ANZ
Model
Fastpay
Type
User manual
USER GUIDE
ANZ FASTPAY
PAGE 1
ANZ FASTPAY USER GUIDE
ANZ FASTPAY
WELCOME TO YOUR
USER GUIDE
CONTENTS
5 things you need to do to get set up with ANZ FastPay 2
What’s in your ANZ FastPay box? 2
Why read this User Guide? 3
Where else to nd help and information? 3
Get to know your card reader 4
Charging your card reader 6
How to get your ANZ FastPay app set up and ready to go 7
How to navigate around ANZ FastPay 11
How to process a sale 11
How to email a receipt 13
Payment notication and errors 13
Viewing transactions 14
Refunds 14
Security 15
Looking after your card reader 16
ANZ FastPay fees 17
Frequently asked questions 18
WHY READ THIS USER GUIDE?
This User Guide gives you information on how to use ANZ FastPay.
It shows you how to make simple everyday transactions and how to
process refunds, introduces you to your card reader, and gives you
other key information.
WHERE ELSE TO FIND HELP AND INFORMATION?
If you have any questions that aren’t addressed in this User Guide:
1 Head to anz.co.nz/fastpay where you’ll nd:
• A video that gives you a demo of ANZ FastPay
• Frequently asked questions
• The Merchant Operating Guide, which is a comprehensive
guide about how to use the app
• The ANZ FastPay Terms and Conditions and the ANZ FastPay
app Terms and Conditions
• A list of the smartphones and tablets that are compatible
with ANZ FastPay.
2 On your smartphone:
• Now that you have the app on your smartphone, you should
spend a couple of minutes getting to know your way around it.
The app tour will show you the key screens you’ll need to know.
3
Ask our ANZ FastPay team, who you’re able to call on
0800 249 435 (between 8:30am and 5:00pm) or email at
merchantservices@anz.com
ANZ FASTPAY USER GUIDE
PAGE 2 PAGE 3
ANZ FASTPAY USER GUIDE
5 THINGS YOU NEED TO DO TO GET SET UP
WITH ANZ FASTPAY
1 Charge your card reader so that it’s fully charged
2 Open the ANZ FastPay app
3 Connect your card reader to your compatible smartphone
or tablet*
4 Enter the activation code you’ve received by text
5 Create a 4 digit Personal Identication (PIN) number.
Then you’re ready to go!
These steps are detailed with more helpful information in
subsequent pages in this User Guide.
* To nd out if your smartphone or tablet is compatible with ANZ FastPay refer to
page 18 of this User Guide or visit anz.co.nz/fastpay
WHAT’S IN YOUR ANZ FASTPAY BOX?
1 This User Guide
2 Your ANZ FastPay card reader
3 A USB charger to charge your card reader with
4 An extension cord that you can use to connect your card reader
to your smartphone or tablet (optional)
5
A sticky grip you can use to hold your card reader
in place (optional).
GET TO KNOW YOUR CARD READER
With your card reader, you won’t need to enter customer card details
manually – once you’ve set up ANZ FastPay following the
instructions on pages 4-6, simply connect the card reader to your
phone, open the app and swipe or insert your customer’s card to
process a payment.
Your customer and their card will need to be present for you to
process ANZ FastPay payments. This means that you won’t be able
to process payments where your customer and their card are not in
front of you.
1 Your card reader
2
Stars: To indicate charge level (see page 6) and to show the
number of PIN digits entered.
3
PIN pad: This is where your customer will enter their card’s PIN
to authorise a payment.
4
Cancel key: To cancel a process.
5 Clear key: To clear a process.
6
Enter key: To conrm a process.
7
Audio jack: Used to connect your card reader to your smartphone
or tablet’s headphone socket, or to the card reader extension cord.
8
Card slot for cards with a chip: If your customer’s card has a chip
you’ll need to insert it into the card slot to process a payment.
9
Magnetic reader: If your customer’s card doesn’t have a chip
(i.e. if it’s an EFTPOS card), you need to swipe it through the
magnetic reader.
10
USB port: Used for charging your card reader.
2
3
1 7
4 5
10
6
98
ANZ FASTPAY USER GUIDE
PAGE 4 PAGE 5
ANZ FASTPAY USER GUIDE
CHARGING YOUR CARD READER
Before you attach your card reader to your smartphone or tablet, you
need to fully charge your card reader. This should take approximately
1 hour.
To charge your card reader, plug one end of the USB cable into your
card reader and the other into:
• A powered USB port on your computer; or
• A standard USB charger (not supplied).
Once fully charged, your card reader should perform around
230 transactions.
Press and hold the yellow clear key on the card reader to see how
much charge is left. When fully charged, all 4 blue stars across the
top of the PIN pad will light up. When low on charge, only one star
will light up.
HOW TO GET YOUR ANZ FASTPAY APP SET UP
AND READY TO GO
Step 1:
When your card reader is fully charged, connect your card reader to
your smartphone or tablet by inserting the audio jack into the
headphone socket. You can also use the extension cord to connect
your card reader to your smartphone or tablet. This may make it
easier for you and your customer to use the card reader’s PIN pad.
If you have a cover on your smartphone or tablet, you may need
to remove it.
Make sure that the side with the ANZ logo is facing the same way
as your screen, and the PIN pad is sitting along the back of your
smartphone or tablet (see next page).
ANZ FASTPAY USER GUIDE
PAGE 6 PAGE 7
ANZ FASTPAY USER GUIDE
HOW TO GET YOUR ANZ FASTPAY APP SET UP
AND READY TO GO (CONTINUED)
The card reader should sit ush with your smartphone – it shouldn’t
hang over one side.
Depending on what smartphone you own, the card reader will either
sit at the top or bottom.
When you connect the card reader to your smartphone or tablet:
• Avoid exposure to water and other liquids
• Avoid lateral movement of the card reader as this can break the
headphone jack or the card reader.
We’ve provided a sticky grip that you can use to help your card
reader stay in place. Peel o the white side and use the adhesive to
stick the grip to your card reader. Then peel back the yellow side to
expose the rubber that helps to hold your card reader in place when
it’s connected to your smartphone or tablet.
Step 2:
Open the ANZ FastPay app.
NOT LIKE THIS
NOT LIKE THIS
LIKE THIS
LIKE THIS
ANZ FASTPAY USER GUIDE
PAGE 8 PAGE 9
ANZ FASTPAY USER GUIDE
HOW TO GET YOUR ANZ FASTPAY APP SET UP
AND READY TO GO (CONTINUED)
Step 3:
You’ll then need your activation code, which
we sent to you in a text. The activation code
will have 12 alphanumeric characters, such as
vrvG95pT=9fb and it’s case sensitive.
Enter the activation code, and the app will
register your card reader.
If you’ve lost your activation code or haven’t
received it by text, call us on 0800 249 435
and we’ll reissue it.
Step 4:
Follow the instructions on your screen to
create a 4 digit PIN for your ANZ FastPay:
• If you’re using iOS 8, you need to use your
smartphone PIN; don’t create a new PIN
forANZ FastPay
• The PIN cannot contain three or more
consecutive repeats of the same digit
• The PIN cannot contain three or more
consecutive numbers in an ascending or
descending sequence
• The following ‘common’ PIN sequences
are not allowed: 2580, 0852, 1397 and 1793.
Then you’re ready to go. You can continue
through to the app, or view the quick tour.
HOW TO NAVIGATE AROUND
ANZ FASTPAY
The next few pages of this User Guide will take
you through the navigation and main screens
you’ll see in your ANZ FastPay app. But it’s also
worth spending a couple of minutes checking
out the Quick Tour on the app – useful for
showing you how to make sales, how to view
transactions, and how to conduct refunds.
HOW TO PROCESS A SALE
To process a sale (a payment) with ANZ
FastPay, both your customer and their card
must be present, just as they would with an
EFTPOS terminal.
1
Ensure you have wi, 3G or 4G coverage.
2 Connect your card reader to your smartphone or tablet, open the
ANZ FastPay app, and enter your 4 digit security PIN.
3
The rst screen you’ll see is the New Sale screen, to make it quick
and easy for you to process payments. Enter the payment amount.
4
You’ll also need to enter the payment description, such as
‘Sink repair – John Smith’.
5 Tap ‘next’.
6 Insert or swipe your customer’s card.
• If you’re swiping the card, the magnetic strip should face the
same way as your smartphone screen, and you can swipe the
card in either direction (left to right, or right to left).
• If you’re inserting the card, the side with the chip must be
facing the same side as the card reader’s PIN pad.
ANZ FASTPAY USER GUIDE
PAGE 10 PAGE 11
ANZ FASTPAY USER GUIDE
HOW TO EMAIL A RECEIPT
After you have processed a payment successfully,
you’ll have the option of entering your customer’s
email address so that the app can email their
receipt to them. If required, you can also resend
the receipt from the list of transactions.
As the merchant, you will receive an email receipt
for each transaction you process. Check your
SPAMfolder if you don’t receive your receipt
inyour inbox.
PAYMENT NOTIFICATION
AND ERRORS
The ANZ FastPay app tells you when the
transaction has been authorised with a ‘Payment
Successful’ screen.
There may be occasions where you get an error
message to let you know that a transaction has
not been processed. The most common error
messages are:
• Cancelled / Timed Out: This may occur if anything has interrupted
the transaction process, such as a phone call. If this happens you
should try taking the payment again. The ‘Cancelled / Timed Out’
message will also show if your session has timed out.
• Payment Declined: This message can result from any bank code
error, just like with an EFTPOS terminal. The description shown
under the ‘Payment Declined’ message will indicate what the issue
is. It may be that the customer does not have sucient funds to
complete the payment, or that they have entered the wrong PIN.
If you are processing a refund, you may see this message if the
customer has not presented you with the same card they used to
pay with in the rst instance.
HOW TO PROCESS A SALE (CONTINUED)
• ANZ FastPay does not currently support Visa payWave or
MasterCard contactless transactions, so you must insert or
swipe your customer’s card.
7 Hand your smartphone to your customer and ask them to select
the account type (Cheque, Savings or Credit) by tapping the
relevant button on your smartphone screen.
If your customer’s card has a PIN (as with EFTPOS cards and most
credit and debit cards), ask your customer to enter their card PIN
into the PIN pad on the card reader and then press the green
enter key.
8 If your customer needs to
sign their signature to
authorise the payment (as
with some credit cards),
ask your customer to trace
their signature on your
smartphone or tablet’s
screen using their nger.
9
You’ll see a ‘Payment Successful’
screen to show you the payment
has been authorised.
ANZ FASTPAY USER GUIDE
PAGE 12 PAGE 13
ANZ FASTPAY USER GUIDE
VIEWING TRANSACTIONS
In the main menu, select ‘Transactions’. From
here you’ll be able to view your past 12 months
of ANZ FastPay transactions, view a sales
summary, and search for particular transactions
by date, transaction details and amount.
REFUNDS
It’s easy to process partial or full refunds for
payments you’ve processed with ANZ FastPay.
Your customer and the card they used to
make the original payment will need to be in
front of you, as they will need to enter their
card’s security PIN.
1
First, locate the original transaction in the
Transaction History section, which is
accessed by selecting the ‘Transactions’
button in the main menu.
2
Scroll through the records to nd the
original transaction. You can use the last
four digits of their card to locate it, or
search using the reference number on the
customer’s receipt, or you can search for
the customer’s name if you included this in
the transaction description.
3
Once located, select the transaction to get
taken to the Transaction Details screen.
4 Select ‘Refund’.
5
You’ll be asked to enter your security PIN, which is the same PIN
you use to login to ANZ FastPay.
6 Follow the on-screen prompts of entering the refund amount
(either the full or partial total of the original sale) and the refund
description, which are similar to the steps you take when
processing a new sale.
7
You’ll see a ‘Refund Successful’ screen when you’ve processed
the refund.
You are able to refund up to $1,000 per day.
SECURITY
Security is important for both your business and your customers.
That’s why you need a PIN to login to ANZ FastPay. We recommend
that you:
• Log-out of ANZ FastPay whenever you’re not using it (ANZ FastPay
automatically logs you out when it has not been used for 3 minutes)
• Place a security PIN or password on any smartphone or tablet you
use with ANZ FastPay (this is a requirement for iOS 8 users)
• Look after your card reader carefully (more information on page 16).
ANZ FastPay does not allow card or card PIN data to be stored on
your smartphone, the ANZ FastPay app or the card reader.
ANZ FASTPAY USER GUIDE
PAGE 14 PAGE 15
ANZ FASTPAY USER GUIDE
LOOKING AFTER YOUR CARD READER
You must look after your card reader carefully to help keep it safe
and secure.
If you lose or break your card reader, you must call us immediately
on 0800 249 435. You will need to pay a replacement
fee for us to provide you with a new one, the cost of which is
detailed on the ANZ FastPay website (anz.co.nz/fastpay).
Here’s a reminder of some key ANZ FastPay Terms and Conditions
that relate to your card reader:
• You must take proper care of the card reader to prevent damage
and notify us immediately if it is stolen, lost, malfunctioning or not
operating properly, or you suspect it has been tampered with
• You must take reasonable care to prevent the loss, theft or
unauthorised use of the card reader
• You agree to comply with any security requirements we may
reasonably request from time to time
• Failure to comply with the above requirements may result in you
being liable for any loss or costs we suer as a result of theft, loss or
other breach of security in connection with your card reader,
including loss arising from any unauthorised or fraudulent use of
your card reader that occurs before you notify us.
ANZ FASTPAY FEES
The monthly Merchant Service Fee will be charged directly to
your business transaction account (if you’re the primary user) on
the 12th of the following month based on the previous month’s
transaction activity.
You can nd the details of what fees you’ll be charged for
ANZ FastPay at anz.co.nz/fastpay.
ANZ FASTPAY USER GUIDE
PAGE 16 PAGE 17
ANZ FASTPAY USER GUIDE
FREQUENTLY ASKED QUESTIONS
What smartphones and tablets are compatible with the
ANZ FastPay app?
ANZ FastPay is available on both the Apple iPhone Operating System
(iOS), on iOS 7 and above, and the Android Operating System, on
Android 4.2 and above. ANZ FastPay will work on your phone if you
have both the compatible rmware (operating system) and a
compatible device. For a list of compatible devices that ANZ FastPay
operates on visit anz.co.nz/fastpay.
What happens if I lose my activation code?
If you’ve lost your activation code or haven’t received it by text,
call us on 0800 249 435 and we’ll reissue it.
What should I do if I forget my PIN?
Just get in touch with us on 0800 249 435 and we’ll help you reset
your PIN.
What I if I lose or break my card reader?
If you lose or break your card reader, you must call us immediately on
0800 249 435. You will need to pay a replacement fee for us to
provide you with a new one, the cost of which is detailed on the ANZ
FastPay website, anz.co.nz/fastpay.
Can I use ANZ FastPay to take payments when my customer is
not present, such as over the phone?
No, your customer and their card must be present for you to process
payments and refunds using ANZ FastPay, just as they would with an
EFTPOS terminal.
Can I accept payments outside of New Zealand?
No. All transactions must be processed in New Zealand dollars (NZD)
and must be processed in New Zealand.
Can I accept overseas credit cards?
ANZ FastPay can complete a transaction on any credit or debit card
linked through the MasterCard and Visa card networks.
What should I do if the card reader doesn’t read the magnetic
strip on my customer’s card?
Remove any residue from the card’s magnetic strip, make sure
you swipe the card level and at the same speed you’d use for an
EFTPOS terminal.
When will payments be cleared into my ANZ Business Account?
Transactions processed prior to 10pm Monday to Friday will be
credited to your ANZ Business Account next day (Monday morning
or next business day for weekend transactions).
How do I set up additional users to use ANZ FastPay to take
payments into my ANZ Business Account?
You can set up additional users with ANZ FastPay if you’re the
primary user of ANZ FastPay. Contact our ANZ FastPay team on
0800 249 435 and we’ll talk you through the process. Once we’ve
set up your additional user/s we’ll courier their ANZ FastPay card
reader to your address, and will text their ANZ FastPay activation
code to their mobile phone.
ANZ FASTPAY USER GUIDE
PAGE 18 PAGE 19
ANZ FASTPAY USER GUIDE
In this User Guide we’ve used images from both the iOS and Android version of
ANZ FastPay. The screens look slightly dierent between the two operating systems.
ANZ FastPay fees and details subject to change.
Android is a trademark of Google Inc.
ANZ FASTPAY
WE HOPE YOU ENJOY USING
Do I need to have wi access to process payments?
Use of ANZ FastPay requires a cellular or wireless internet connection.
What should I do if there is a technical issue and/or failure
with ANZ FastPay?
In the unlikely event that you’ll have a technical issue or failure with
ANZ FastPay, you’ll nd that there are built in messages and instructions
within the app that will show you how to address these. If in doubt,
please call our ANZ FastPay team on 0800 249 435.
Remember, there are more frequently asked questions and
answers, and more information at anz.co.nz/fastpay.
ANZ FASTPAY USER GUIDE
PAGE 20
ANZ Bank New Zealand Limited 02/16 17 9 24
anz.co.nz
  • Page 1 1
  • Page 2 2
  • Page 3 3
  • Page 4 4
  • Page 5 5
  • Page 6 6
  • Page 7 7
  • Page 8 8
  • Page 9 9
  • Page 10 10
  • Page 11 11
  • Page 12 12
  • Page 13 13

ANZ Fastpay User manual

Brand
ANZ
Model
Fastpay
Type
User manual
Download PDF
report

Ask a question and I''ll find the answer in the document

Finding information in a document is now easier with AI

Related papers

Other documents